Corporate College Course Catalog

TRAINING • RESULTS • SUCCESS PROFESSIONAL DEVELOPMENT

COURSE CATALOG 2018-2019

www.corporatecollege.com/enroll

LOCATION KEY Corporate College East (CCE) 4400 Richmond Road Warrensville Heights, OH 44128

Corporate College West (CCW) 25425 Center Ridge Road Westlake, OH 44145

Advanced Technology Training Center (MATTC) 3409 Woodland Ave. Cleveland, OH 44115

Manufacturing Technology Center (MTC) 2415 Woodland Ave. Cleveland, OH 44115

Eastern Campus (East) 4250 Richmond Road Highland Hills, OH 44122

Brunswick University Center (BUC) 3605 Center Road BUC, OH 44212 Parking is convenient and free at all locations.

INFORMATION Customized Training 216-987-0234 Professional Development 216-987-2909 Conference Centers 216-987-2800

WEBSITE www.corporatecollege.com

COURSE CATALOG TABLE OF CONTENTS Course Schedule Accounting, Finance and Tax...............................................2 Health Care.......................................................................3 Hospitality ........................................................................3 Information Technology.......................................................4 Organizational Effectiveness...............................................6 Quality and Continuous Improvement ...............................11 Professions .................................................................... 14 Course Descriptions Accounting, Finance and Tax.............................................15 Health Care..................................................................... 16 Hospitality....................................................................... 17 Information Technology.....................................................18 Organizational Effectiveness.............................................20 Professions.....................................................................23 Quality and Continuous Improvement................................23

• Visit our website for course updates, registration, cancellation policies and more.

FOUR WAYS TO REGISTER ONLINE: www.corporatecollege.com/enroll PHONE: 216-987-3075, Option #1 MAIL: Complete registration form and mail with

payment to:

Tri-C MTC Enrollment Center

2415 Woodland Avenue

Cleveland, OH 44115 IN PERSON: Complete registration form and bring to

Corporate College in Warrensville Heights.

ACCOUNTING, FINANCE AND TAX BUDGETING CERTIFICATE Introduction to Budgeting and Forecasting – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1047

10/5/18

10/5/18

F

8:30 a.m. - 4:30 p.m.

40492

CCE

$319

ZFIN 1047

3/7/19

3/7/19

Th

8:30 a.m. - 4:30 p.m.

40511

CCE

$319

Advanced Budgeting and Forecasting – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1048

10/12/18

10/12/18

F

8:30 a.m. - 4:30 p.m.

40493

CCE

$319

ZFIN 1048

3/14/19

3/14/19

Th

8:30 a.m. - 4:30 p.m.

40512

CCE

$319

PAYROLL CERTIFICATION Payroll Level I: Fundamental Payroll Certification (FPC) – pg. 16 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1055

9/8/18

11/3/18

Sa

9 a.m. - 12:30 p.m.

40507

CCE

$850

ZFIN 1055

2/2/19

3/30/19

Sa

9 a.m. - 12:30 p.m.

40510

BUC

$850

Payroll Level II: Certified Payroll Professional (CPP) – pg. 16 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1056

2/2/19

4/20/19

Sa

9 a.m. - 12:30 p.m.

40509

CCE

$900

FINANCE Finance for Non-Financial Managers – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1023

9/25/18

9/25/18

T

8:30 a.m. - 4:30 p.m.

40513

CCE

$319

ZPDI 1023

3/7/19

3/7/19

Th

8:30 a.m. - 4:30 p.m.

40514

CCW

$319

ZPDI 1023

4/23/19

4/23/19

T

8:30 a.m. - 4:30 p.m.

40515

CCE

$319

Banking Management Operations Certificate (Online) – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1061

9/5/18

6/30/19

Online

Online

41379

Online

$575

Bookkeeping Administration Certification (Online) – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1054

9/5/18

6/30/19

Online

Online

41375

Online

$2,725

Chartered Tax Professional Certification (Online) – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1051

9/5/18

6/30/19

Online

Online

41344

Online

$2,199

Comprehensive Tax Course with Business Package Certificate (Online) – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1063

9/5/18

6/30/19

Online

Online

41381

Online

$965

Comprehensive Tax Course with Career Package Certificate (Online) – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1058

9/5/18

6/30/19

Online

Online

41376

Online

$915

Financial Planning and Wealth Management Certificate (Online) – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1062

9/5/18

6/30/19

Online

Online

41380

Online

$575

Financial Risk Manager (FRM) Certification (Online) – pg. 15 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1053

9/5/18

6/30/19

Online

Online

41374

Online

$450

2

ACCOUNTING, FINANCE AND TAX

(Continued)

Global Capital Markets Certificate (Online) – pg. 16 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1060

9/5/18

6/30/19

Online

Online

41378

Online

$575

Professional Risk Manager (PRM) Certification (Online) – pg. 16 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1052

9/5/18

6/30/19

Online

Online

41373

Online

$450

Retail Banking Certificate (Online) – pg. 16 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZFIN 1059

9/5/18

6/30/19

Online

Online

41377

Online

$575

HEALTH CARE Comprehensive Patient Access Specialist Program – pg. 17 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZHTH 1105

10/15/18

3/11/19

MTW

6 - 9 p.m.

41268

MTC

$3000

Comprehensive Professional Medical Coding – pg. 17 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZHTH 1262

10/22/18

04/23/19

MTTh

6 - 9 p.m.

TBD

CCW

$5600

ZHTH 1262

11/26/18

05/22/19

MTW

6 - 9 p.m.

TBD

MTC

$5600

ZHTH 1279

11/5/18

04/19/19

Online

Online

TBD

Online

$4200

Prenatal Massage Therapy – pg. 16 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZHTH 1060

10/20/18

10/20/18

Sa

9 a.m. - 5 p.m.

41461

East

$125

CRN

LOCATION

PRICE

41146

CCW

$1200

State Tested Nursing Assistant Training Program – pg. 17 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

TWTh

5:30 - 9:30 p.m.

SaSu

7 a.m. - 3:30 p.m.

ZNAT 1000

9/10/18

11/11/18

ZNAT 1000

9/25/18

11/8/18

MTWTh

9 a.m. - 1 p.m.

40764

MTC

$1200

ZNAT 1000

10/9/18

12/10/18

MTW

5:30 - 9:30 p.m.

41138

MTC

$1200

Train the Trainer: Become an STNA Instructor – pg. 17 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZNAT 1006

8/31/18

9/28/18

F

9 a.m. - 3 p.m.

41145

MTC

$750

M

5:30 - 10 p.m.

Sa

8:30 a.m. - 3 p.m.

41260

CCW

$750

Sa

9 a.m. - 4:30 p.m.

41142

MTC

$750

ZNAT 1006

9/24/18

10/27/18

ZNAT 1006

11/10/18

12/15/18

HOSPITALITY Fundamentals of Meeting and Event Management – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1238

9/11/18

11/27/18

T

6:30 - 9 p.m.

40978

CCE

$500

Fundamentals of Meeting and Event Management: Planning – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1251

9/11/18

10/16/18

T

6:30 - 9 p.m.

41120

CCE

$285

Fundamentals of Meeting and Event Management: Design – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1252

10/23/18

11/27/18

T

6:30 - 9 p.m.

41218

CCE

$285

3

Event Design and Production – pg. 17 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1262

3/19/19

3/26/19

T

6:30 - 9 p.m.

41454

CCE

$119

NonProfits and Fundraisers – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1264

4/2/19

4/9/19

T

6:30 - 9 p.m.

41456

CCE

$119

Weddings and Social Events – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1263

4/16/19

4/23/19

T

6:30 - 9 p.m.

41455

CCE

$119

Festivals and Public Events – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1265

4/30/19

5/7/19

T

6:30 - 9 p.m.

41457

CCE

$119

Event Safety, Security, and Risk Management – pg. 17 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1266

5/14/19

5/14/19

T

6:30 - 9 p.m.

41458

CCE

$59

Customer Service in the Hospitality Industry – pg. 17 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1267

5/21/19

5/21/19

T

6:30 - 9 p.m.

41459

CCE

$59

So, You Want To Start Your Own Event Planning Business? – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1268

5/28/19

5/28/19

T

6:30 - 9 p.m.

41460

CCE

$59

Allergen Awareness – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1245

7/1/18

6/30/19

Online

Online

40486

Online

$19.95

Allergen Friendly Series – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1242

7/1/18

6/30/19

Online

Online

40483

Online

$99.85

Allergen Plan Development – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1246

7/1/18

6/30/19

Online

Online

40487

Online

$39.95

Allergen Plan Specialist – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1247

7/1/18

6/30/19

Online

Online

40488

Online

$39.95

Ohio Level Two Food Safety Manager Certification – pg. 18 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1243

7/1/18

6/30/19

Online

Online

40484

Online

$85

Strategies for Increasing Sales – pg. 19 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1244

7/1/18

6/30/19

Online

Online

40485

Online

$99.95

INFORMATION TECHNOLOGY Advanced Web HTML5, CSS3, Java – pg. 19 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPRG 1029

9/11/18

10/11/18

TTh

6 - 9:30 p.m.

40349

CCE

$495

Building Websites with WordPress – pg. 19 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZDES 1027

10/16/18

11/15/18

TTh

6 - 9:30 p.m.

40346

CCE

$495

4

INFORMATION TECHNOLOGY

(Continued)

Computer Support Specialist – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZACM 1013

9/11/18

12/6/18

TWTh

6 - 10 p.m.

40333

Metro

$3200

Data Analytics for Business Transformation – pg. 19 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZDTM 1007

10/24/18

10/24/18

W

8:30 a.m. - 4:30 p.m.

40342

CCW

$495

Digital Marketing Boot Camp – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZDES 1026

9/18/18

11/10/18

TTh

6 - 10 p.m.

40354

CCE

$1995

ZDES 1026

9/18/18

11/10/18

Sa

9 a.m. - 3 p.m.

40354

CCE

$1995

Introduction to Web Design with HTML5 – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZINT 1016

9/10/18

10/10/18

MW

6 - 9:30 p.m.

40334

CCE

$495

Microsoft Administrative Professional (MAP) Academy – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZMSA 1153

9/10/18

10/22/18

M

9 a.m. - 12:42 p.m.

40336

MTC

$3200

ZMSA 1153

9/10/18

10/22/18

MTWThF

9 a.m. - 3 p.m.

40336

MTC

$3200

Microsoft Excel (Beginner) – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZMSA 1111

9/10/18

9/12/18

MW

6 - 9:30 p.m.

41281

CCE

$195

Microsoft Excel (Intermediate) – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZMSA 1112

9/7/18

9/7/18

F

8:30 a.m. - 4:30 p.m.

40338

CCE

$195

Microsoft Excel, Advanced – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZMSA 1127

9/18/18

9/20/18

TTh

6 - 9:30 p.m.

40340

CCE

$195

Microsoft Office Training: Excel, Outlook, Word, PowerPoint – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZMSA 1152

10/2/18

11/1/18

TTh

6 - 9:30 p.m.

40341

Metro

$495

Microsoft Project 2016, Advanced – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZMGT 1165

10/12/18

10/12/18

F

8:30 a.m. - 4:30 p.m.

41187

CCW

$495

Microsoft Project 2016, Intermediate – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZMGT 1020

9/14/18

9/14/18

F

8:30 a.m. - 4:30 p.m.

40343

CCW

$495

PMI® Certified Associate in Project Management (CAPM®) – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1012

9/18/18

10/18/18

TTh

6 - 9:30 p.m.

40344

CCW

$1395

ZLSS 1012

9/18/18

10/18/18

TTh

6 - 9:30 p.m.

40345

Metro

$1395

PMI® Project Management Professional (PMP®) Exam Prep – pg. 20 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1071

11/6/18

12/11/18

TTh

6 - 9:30 p.m.

40350

CCE

$1995

Professional ScrumMaster (PSM) Certification Prep – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZKNO 1002

11/8/18

11/9/18

ThF

8:30 a.m. - 4:30 p.m.

40351

CCE

$1295

5

ORGANIZATIONAL EFFECTIVENESS Creative Problem-Solving – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1329

12/4/18

12/4/18

T

8:30 a.m. - 12:30 p.m.

40758

CCW

$199

ZLDR 1329

1/31/19

1/31/19

Th

8:30 a.m. - 12:30 p.m.

40759

CCE

$199

Developing Clients for Life – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1330

10/24/18

10/24/18

W

8:30 a.m. - 12:30 p.m.

40760

CCE

$250

Dynamic Presentation Skills – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1187

10/19/18

10/19/18

F

8:30 a.m. - 12:30 p.m.

40689

CCE

$199

ZPDI 1187

5/7/19

5/7/19

T

8:30 a.m. - 12:30 p.m.

40690

CCW

$199

Emotional Intelligence (EQ) 2.0 – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1288

9/25/18

9/25/18

T

1 - 5 p.m.

40712

CCE

$199

ZLDR 1288

3/29/19

3/29/19

F

8:30 a.m. - 12:30 p.m.

40713

CCE

$199

ZLDR 1288

4/24/19

4/24/19

W

8:30 a.m. - 12:30 p.m.

40714

CCW

$199

Engaging and Retaining Talent – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1303

10/24/18

10/24/18

W

1 - 5 p.m.

40698

CCE

$250

ZLDR 1303

1/24/19

1/24/19

Th

8:30 a.m. - 12:30 p.m.

40725

CCW

$250

ZLDR 1303

4/4/19

4/4/19

Th

8:30 a.m. - 12:30 p.m.

40726

CCE

$250

TIME

CRN

LOCATION

PRICE

Exploring Unconscious Bias – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

ZLDR 1334

10/11/18

10/11/18

Th

8:30 a.m. - 12:30 p.m.

41283

CCE

$250

ZLDR 1334

2/1/19

2/1/19

F

8:30 a.m. - 12:30 p.m.

41284

CCE

$250

ZLDR 1334

2/28/19

2/28/19

Th

1 - 5 p.m.

41285

CCW

$250

ZLDR 1334

6/5/19

6/5/19

W

1 - 5 p.m.

41286

CCE

$250

DAY

TIME

CRN

LOCATION

PRICE

Making High-Quality Decisions – pg. 22 SUBJ NO.

BEG DATE

END DATE

ZLDR 1326

10/16/18

10/16/18

T

8:30 a.m. - 12:30 p.m.

40699

CCE

$250

ZLDR 1326

1/23/19

1/23/19

W

1 - 5 p.m.

40711

CCE

$250

ZLDR 1326

6/11/19

6/11/19

T

8:30 a.m. - 12:30 p.m.

40710

CCW

$250

DAY

TIME

CRN

LOCATION

PRICE

$250

Managing Generations in the Workplace – pg. 22 SUBJ NO.

BEG DATE

END DATE

ZLDR 1333

10/2/18

10/2/18

T

8:30 a.m. - 12:30 p.m.

40991

CCW

ZLDR 1333

10/31/18

10/31/18

W

1 - 5 p.m.

40992

CCE

$250

ZLDR 1333

1/29/19

1/29/19

T

1 - 5 p.m.

40993

CCE

$250

ZLDR 1333

5/14/19

5/14/19

T

1 - 5 p.m.

40994

CCE

$250

LOCATION

PRICE

Meetings: Making Them Efficient and Effective – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

ZLDR 1331

9/7/18

9/7/18

F

8:30 a.m. - 12:30 p.m.

40727

CCE

$199

ZLDR 1331

10/25/18

10/25/18

Th

8:30 a.m. - 12:30 p.m.

40745

CCW

$199

ZLDR 1331

3/7/19

3/7/19

Th

1 - 5 p.m.

40746

CCE

$199

ZLDR 1331

5/30/19

5/30/19

Th

8:30 a.m. - 12:30 p.m.

40747

CCW

$199

6

ORGANIZATIONAL EFFECTIVENESS

(Continued)

Networking for Enhanced Collaboration – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1327

9/19/18

9/19/18

W

1 - 5 p.m.

40700

CCE

$250

ZLDR 1327

2/26/19

2/26/19

T

8:30 a.m. - 12:30 p.m.

40709

CCW

$250

ZLDR 1327

5/10/19

5/10/19

F

8:30 a.m. - 12:30 p.m.

40708

CCE

$250

Professional Business Writing – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1224

9/29/18

10/6/18

Sa

8:30 a.m. - 12:30 p.m.

40692

CCE

$250

ZPDI 1224

3/28/19

3/28/19

Th

8:30 a.m. - 4:30 p.m.

40693

CCW

$250

Strategies for Influencing Others – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1298

9/26/18

9/26/18

W

1 - 5 p.m.

40973

CCE

$250

ZLDR 1298

4/10/19

4/10/19

W

8:30 a.m. - 12:30 p.m.

40974

CCW

$250

Strategy and Sales Solution Selling Workshop – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1278

3/22/19

3/29/19

F

8:30 a.m. - 4:30 p.m.

40697

CCE

$879

PRICE

The Art of Interviewing – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

ZLDR 1328

9/20/18

9/20/18

Th

8 a.m. - noon

40701

CCW

$250

ZLDR 1328

11/2/18

11/2/18

F

8:30 a.m. - 12:30 p.m.

40707

CCE

$250

ZLDR 1328

1/25/19

1/25/19

F

8:30 a.m. - 12:30 p.m.

40706

CCE

$250

ZLDR 1328

3/26/19

3/26/19

T

1 - 5 p.m.

40705

CCE

$250

FRONTLINE MANAGER CERTIFICATE PROGRAM Becoming a Team Player – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1216

9/13/18

9/13/18

Th

8 a.m. - noon

40658

CCE

$169

ZLDR 1216

9/27/18

9/27/18

Th

6 - 10 p.m.

40657

CCE

$169

ZLDR 1216

10/19/18

10/19/18

F

8:30 a.m. - 12:30 p.m.

40656

BUC

$169

ZLDR 1216

10/23/18

10/23/18

T

1 - 5 p.m.

40655

CCE

$169

ZLDR 1216

11/3/18

11/3/18

Sa

8:30 a.m. - 12:30 p.m.

40654

CCE

$169

ZLDR 1216

12/5/18

12/5/18

W

6 - 10 p.m.

40653

CCE

$169

ZLDR 1216

12/13/18

12/13/18

Th

1 - 5 p.m.

40652

CCW

$169

ZLDR 1216

2/2/19

2/2/19

Sa

8:30 a.m. - 12:30 p.m.

40651

CCE

$169

ZLDR 1216

2/20/19

2/20/19

W

8 a.m. - noon

40650

CCE

$169

ZLDR 1216

3/22/19

3/22/19

F

8:30 a.m. - 12:30 p.m.

40649

BUC

$169

ZLDR 1216

4/11/19

4/11/19

Th

6 - 10 p.m.

40577

CCE

$169

ZLDR 1216

5/2/19

5/2/19

Th

1 - 5 p.m.

40580

CCW

$169

ZLDR 1216

6/4/19

6/4/19

T

8 a.m. - noon

40579

CCE

$169

ZLDR 1216

6/22/19

6/22/19

Sa

8:30 a.m. - 12:30 p.m.

40578

CCE

$169

DAY

TIME

CRN

LOCATION

PRICE

$169

Dealing with Difficult People – pg. 21 SUBJ NO.

BEG DATE

END DATE

ZLDR 1218

9/18/18

9/18/18

T

8 a.m. - noon

40638

CCW

ZLDR 1218

9/22/18

9/22/18

Sa

8:30 a.m. - 12:30 p.m.

40637

CCE

$169

ZLDR 1218

10/26/18

10/26/18

F

8:30 a.m. - 12:30 p.m.

40636

BUC

$169

ZLDR 1218

11/15/18

11/15/18

Th

8:30 a.m. - 12:30 p.m.

40635

CCE

$169

ZLDR 1218

11/29/18

11/29/18

Th

6 - 10 p.m.

40634

CCE

$169

ZLDR 1218

2/12/19

2/12/19

T

8:30 a.m. - 12:30 p.m.

40633

CCW

$169

ZLDR 1218

2/27/19

2/27/19

W

6 - 10 p.m.

40632

CCE

$169

ZLDR 1218

3/21/19

3/21/19

Th

1 - 5 p.m.

40631

CCE

$169

7

Dealing with Difficult People (Continued) ZLDR 1218

4/12/19

4/12/19

F

8:30 a.m. - 12:30 p.m.

40630

BUC

$169

ZLDR 1218

4/27/19

4/27/19

Sa

8:30 a.m. - 12:30 p.m.

40629

CCE

$169

ZLDR 1218

5/31/19

5/31/19

F

8:30 a.m. - 12:30 p.m.

40618

CCE

$169

ZLDR 1218

6/15/19

6/15/19

Sa

8:30 a.m. - 12:30 p.m.

40617

CCE

$169

Delivering Great Customer Service – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1219

9/4/18

9/4/18

T

1 - 5 p.m.

40558

CCE

$169

ZLDR 1219

9/25/18

9/25/18

T

6 - 10 p.m.

40628

CCE

$169

ZLDR 1219

10/3/18

10/3/18

W

1 - 5 p.m.

40627

CCW

$169

ZLDR 1219

10/12/18

10/12/18

F

8:30 a.m. - 12:30 p.m.

40626

BUC

$169

ZLDR 1219

11/7/18

11/7/18

W

8:30 a.m. - 12:30 p.m.

40625

CCW

$169

ZLDR 1219

12/13/18

12/13/18

Th

8 a.m. - noon

40624

CCW

$169

ZLDR 1219

2/13/19

2/13/19

W

1 - 5 p.m.

40623

CCE

$169

ZLDR 1219

4/17/19

4/17/19

W

1 - 5 p.m.

40622

CCE

$169

ZLDR 1219

5/15/19

5/15/19

W

1 - 5 p.m.

40621

CCW

$169

ZLDR 1219

6/1/19

6/1/19

Sa

8:30 a.m. - 12:30 p.m.

40620

CCE

$169

ZLDR 1219

6/7/19

6/7/19

F

8:30 a.m. - 12:30 p.m.

40619

BUC

$169

Effective Communication – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1213

9/11/18

9/11/18

T

6 - 10 p.m.

40688

CCE

$169

ZLDR 1213

9/14/18

9/14/18

F

8:30 a.m. - 12:30 p.m.

40687

BUC

$169

ZLDR 1213

9/27/18

9/27/18

Th

1 - 5 p.m.

40686

CCE

$169

ZLDR 1213

10/23/18

10/23/18

T

8:30 a.m. - 12:30 p.m.

40685

CCE

$169

ZLDR 1213

11/17/18

11/17/18

Sa

8:30 a.m. - 12:30 p.m.

40684

CCE

$169

ZLDR 1213

11/29/18

11/29/18

Th

1 - 5 p.m.

40683

CCW

$169

ZLDR 1213

2/5/19

2/5/19

T

1 - 5 p.m.

40682

CCE

$169

ZLDR 1213

2/19/19

2/19/19

T

6 - 10 p.m.

40681

CCE

$169

ZLDR 1213

3/15/19

3/15/19

F

8:30 a.m. - 12:30 p.m.

40680

BUC

$169

ZLDR 1213

4/16/19

4/16/19

T

1 - 5 p.m.

40679

CCE

$169

ZLDR 1213

5/4/19

5/4/19

Sa

8:30 a.m. - 12:30 p.m.

40616

CCE

$169

ZLDR 1213

5/29/19

5/29/19

W

1 - 5 p.m.

40615

CCW

$169

ZLDR 1213

6/5/19

6/5/19

W

6 - 10 p.m.

40614

CCE

$169

Embracing Change at Work – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1214

9/15/18

9/15/18

Sa

8:30 a.m. - 12:30 p.m.

40502

CCE

$169

ZLDR 1214

9/28/18

9/28/18

F

8:30 a.m. - 12:30 p.m.

40677

BUC

$169

ZLDR 1214

11/2/18

11/2/18

F

8:30 a.m. - 12:30 p.m.

40676

BUC

$169

ZLDR 1214

11/16/18

11/16/18

F

8:30 a.m. - 12:30 p.m.

40675

CCW

$169

ZLDR 1214

11/28/18

11/28/18

W

1 - 5 p.m.

40674

CCE

$169

ZLDR 1214

2/7/19

2/7/19

Th

6 - 10 p.m.

40673

CCE

$169

ZLDR 1214

2/21/19

2/21/19

Th

8:30 a.m. - 12:30 p.m.

40672

CCW

$169

ZLDR 1214

3/12/19

3/12/19

T

8:30 a.m. - 12:30 p.m.

40671

CCE

$169

ZLDR 1214

4/5/19

4/5/19

F

8:30 a.m. - 12:30 p.m.

40670

BUC

$169

ZLDR 1214

4/23/19

4/23/19

T

6 - 10 p.m.

40669

CCE

$169

ZLDR 1214

5/23/19

5/23/19

Th

8:30 a.m. - 12:30 p.m.

40613

CCE

$169

ZLDR 1214

6/13/19

6/13/19

Th

6 - 10 p.m.

40612

CCE

$169

8

ORGANIZATIONAL EFFECTIVENESS

(Continued)

Frontline Leadership – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1211

9/27/18

9/27/18

Th

10 a.m. - noon

40500

CCE

$99

ZLDR 1211

10/10/18

10/10/18

W

6 - 8 p.m.

40564

CCE

$99

ZLDR 1211

10/17/18

10/17/18

W

1 - 3 p.m.

40565

CCW

$99

ZLDR 1211

11/30/18

11/30/18

F

8 a.m. - 10 a.m.

40566

BUC

$99

ZLDR 1211

12/11/18

12/11/18

T

10 a.m. - noon

40567

CCE

$99

ZLDR 1211

1/30/19

1/30/19

W

9 - 11 a.m.

40568

CCW

$99

ZLDR 1211

2/20/19

2/20/19

W

1 - 3 p.m.

40569

CCE

$99

ZLDR 1211

3/27/19

3/27/19

W

6 - 8 p.m.

40570

CCE

$99

ZLDR 1211

4/16/19

4/16/19

T

10 a.m. - noon

40571

CCE

$99

ZLDR 1211

5/2/19

5/2/19

Th

10 a.m. - noon

40572

CCW

$99

ZLDR 1211

5/11/19

5/11/19

Sa

9 - 11 a.m.

40573

CCE

$99

ZLDR 1211

5/24/19

5/24/19

F

8 a.m. - 10 a.m.

40574

BUC

$99

ZLDR 1211

6/4/19

6/4/19

T

1 - 3 p.m.

40575

CCE

$99

ZLDR 1211

6/21/19

6/21/19

F

9 - 11 a.m.

40576

BUC

$99

Handling Conflict at Work – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1212

10/5/18

10/5/18

F

8:30 a.m. - 12:30 p.m.

40581

BUC

$169

ZLDR 1212

10/11/18

10/11/18

Th

6 - 10 p.m.

40582

CCE

$169

ZLDR 1212

10/17/18

10/17/18

W

8:30 a.m. - 12:30 p.m.

40583

CCW

$169

ZLDR 1212

11/28/18

11/28/18

W

8:30 a.m. - 12:30 p.m.

40584

CCE

$169

ZLDR 1212

12/14/18

12/14/18

F

8:30 a.m. - 12:30 p.m.

40585

BUC

$169

ZLDR 1212

2/15/19

2/15/19

F

8 a.m. - noon

40586

BUC

$169

ZLDR 1212

3/5/19

3/5/19

T

6 - 10 p.m.

40587

CCE

$169

ZLDR 1212

3/20/19

3/20/19

W

1 - 5 p.m.

40588

CCW

$169

ZLDR 1212

4/25/19

4/25/19

Th

1 - 5 p.m.

40589

CCE

$169

ZLDR 1212

5/18/19

5/18/19

Sa

8:30 a.m. - 12:30 p.m.

40590

CCE

$169

ZLDR 1212

6/6/19

6/6/19

Th

8:30 a.m. - 12:30 p.m.

40591

CCW

$169

Prioritizing My Time – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1208

9/4/18

9/4/18

T

8 a.m. - noon

40503

CCE

$169

ZLDR 1208

10/13/18

10/13/18

Sa

8:30 a.m. - 12:30 p.m.

40592

CCE

$169

ZLDR 1208

11/6/18

11/6/18

T

6 - 10 p.m.

40593

CCE

$169

ZLDR 1208

11/29/18

11/29/18

Th

8:30 a.m. - 12:30 p.m.

40594

CCW

$169

ZLDR 1208

12/14/18

12/14/18

F

1 - 5 p.m.

40595

BUC

$169

ZLDR 1208

2/22/19

2/22/19

F

8:30 a.m. - 12:30 p.m.

40596

BUC

$169

ZLDR 1208

3/9/19

3/9/19

Sa

8:30 a.m. - 12:30 p.m.

40597

CCE

$169

ZLDR 1208

4/30/19

4/30/19

T

8 a.m. - noon

40598

CCW

$169

ZLDR 1208

5/21/19

5/21/19

T

6 - 10 p.m.

40599

CCE

$169

ZLDR 1208

5/30/19

5/30/19

Th

8:30 a.m. - 12:30 p.m.

40600

CCE

$169

ZLDR 1208

6/14/19

6/14/19

F

8:30 a.m. - 12:30 p.m.

40601

BUC

$169

9

Professionalism – pg. 21 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

ZLDR 1217

9/13/18

9/13/18

Th

1 - 3 p.m.

40639

CCE

PRICE

$99

ZLDR 1217

10/20/18

10/20/18

Sa

9 - 11 a.m.

40640

CCE

$99

ZLDR 1217

10/24/18

10/24/18

W

6 - 8 p.m.

40641

CCE

$99

ZLDR 1217

11/15/18

11/15/18

Th

1 - 3 p.m.

40642

CCE

$99

ZLDR 1217

11/30/18

11/30/18

F

10:30 a.m. - 12:30 p.m.

40643

BUC

$99

ZLDR 1217

12/11/18

12/11/18

T

8 a.m. - 10 a.m.

40644

CCE

$99

ZLDR 1217

2/5/19

2/5/19

T

10 a.m. - noon

40645

CCE

$99

ZLDR 1217

2/15/19

2/15/19

F

1 - 3 p.m.

40646

BUC

$99

ZLDR 1217

3/16/19

3/16/19

Sa

9 - 11 a.m.

40647

CCE

$99

ZLDR 1217

4/25/19

4/25/19

Th

10 a.m. - noon

40648

CCE

$99

ZLDR 1217

5/16/19

5/16/19

Th

6 - 8 p.m.

40694

CCE

$99

ZLDR 1217

5/29/19

5/29/19

W

10 a.m. - noon

40695

CCW

$99

ZLDR 1217

6/12/19

6/12/19

W

10 a.m. - noon

40696

CCE

$99

Using Your Strengths – pg. 22 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1215

9/18/18

9/18/18

T

1 - 5 p.m.

40501

CCW

$169 $169

ZLDR 1215

11/7/18

11/7/18

W

1 - 5 p.m.

40660

CCW

ZLDR 1215

11/28/18

11/28/18

W

6 - 10 p.m.

40661

CCE

$169

ZLDR 1215

12/7/18

12/7/18

F

8:30 a.m. - 12:30 p.m.

40662

BUC

$169

ZLDR 1215

2/9/19

2/9/19

Sa

8:30 a.m. - 12:30 p.m.

40663

CCE

$169

ZLDR 1215

3/21/19

3/21/19

Th

8 a.m. - noon

40664

CCE

$169

ZLDR 1215

4/30/19

4/30/19

T

1 - 5 p.m.

40665

CCW

$169

ZLDR 1215

5/3/19

5/3/19

F

8:30 a.m. - 12:30 p.m.

40666

BUC

$169

ZLDR 1215

6/8/19

6/8/19

Sa

8:30 a.m. - 12:30 p.m.

40667

CCE

$169

ZLDR 1215

6/12/19

6/12/19

W

1 - 5 p.m.

40668

CCE

$169

Addressing Poor Performance (Online) – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1267

7/1/18

6/30/19

Online

Online

40609

Online

$120

Building and Sustaining Trust (Online) – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1269

7/1/18

6/30/19

Online

Online

40607

Online

$120

Coaching for Peak Performance (Online) – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1268

7/1/18

6/30/19

Online

Online

40608

Online

$120

Communicating for Leadership Success (Online) – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1266

7/1/18

6/30/19

Online

Online

40528

Online

$120

Leading Virtually (Online) – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1265

7/1/18

6/30/19

Online

Online

40611

Online

$120

Making Meetings Work (Online) SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1277

7/1/18

6/30/19

Online

Online

40610

Online

$120

TIME

CRN

LOCATION

PRICE

Varies

40606

Flexibly Scheduled

$499

Personal Strenghts Strategy Coaching with Polly Tonti – pg. 22 SUBJ NO.

BEG DATE

END DATE

ZLDR 1289

7/1/18

6/30/19

DAY

10

QUALITY AND CONTINUOUS IMPROVEMENT BREAKFAST SERIES Breakfast Series: Lean and Continual Improvement – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1098

10/5/18

3/1/19

F

7:30 a.m. - 10 a.m.

40734

CCE

$195

Breakfast Series Session 1: Lean/Eight Wastes – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1100

10/5/18

10/5/18

F

7:30 a.m. - 10 a.m.

40735

CCE

$50

Breakfast Series Session 2: Kick-Starting 5S Into Sustainability – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1101

11/2/18

11/2/18

F

7:30 a.m. - 10 a.m.

40736

CCE

$50

Breakfast Series Session 3: A3 Problem-Solving – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1102

12/7/18

12/7/18

F

7:30 a.m. - 10 a.m.

40737

CCE

$50

Breakfast Series Session 4: Process Mapping – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1103

2/1/19

2/1/19

F

7:30 a.m. - 10 a.m.

40738

CCE

$50

Breakfast Series Session 5: Guidelines for Deployment: What It Takes – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1104

3/1/19

3/1/19

F

7:30 a.m. - 10 a.m.

40739

CCE

$50

AMERICAN SOCIETY OF QUALITY Certified Manager of Quality/Organizational Excellence (CMQ/OE) Refresher – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1041

2/6/19

3/27/19

W

6 - 9 p.m.

40843

CCE

$625*

*ASQ Member Pricing $575

Certified Quality Auditor (CQA) – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1039

10/1/18

11/26/18

M

6 - 9 p.m.

40835

CCW

$615*

ZISO 1039

2/7/19

3/28/19

Th

6 - 9 p.m.

40836

CCE

$615*

*ASQ Member Pricing $565

Certified Quality Engineer (CQE) – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1040

10/13/18

12/8/18

Sa

9 a.m. - 1 p.m.

40838

CCE

$695*

ZISO 1040

1/15/19

3/26/19

T

6 - 9 p.m.

40839

CCW

$695*

*ASQ Member Pricing $645

Certified Quality Improvement Associate (CQIA) Refresher – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1064

9/10/18

10/15/18

M

6 - 9 p.m.

40840

CCE

$610*

ZISO 1064

2/4/19

3/11/19

M

6 - 9 p.m.

40841

CCE

$610*

*ASQ Member Pricing $560

Certified Quality Technician (CQT) Refresher – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1044

1/10/19

2/28/19

Th

6 - 9 p.m.

40833

CCE

$615*

*ASQ Member Pricing $565

11

PROBLEM SOLVING Eight Disciplines (8D) Problem-Solving Team Approach – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

ZLSS 1097

10/30/18

ZLSS 1097

5/7/19

ZLSS 1097

11/5/18

LOCATION

PRICE

11/13/18

T

8:30 a.m. - 4:30 p.m.

5/23/19

TTh

8 a.m. - noon

40756

CCE

$375

40757

BUC

12/6/18

MTH

8 a.m. - noon

$375

41444

BUC

$375

ISO Exemplar Global Certified/ Plexus: ISO 9001:2015 Understanding and Internal Auditor Training – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1152

10/9/18

11/1/18

TTh

6 - 9 p.m.

40814

BUC

$1195

ZISO 1152

11/6/18

11/8/18

TWTh

8:30 a.m. - 5 p.m.

40729

CCE

$1195

ZISO 1152

1/23/19

1/25/19

WThF

8:30 a.m. - 5 p.m.

40730

CCE

$1195

ZISO 1152

6/12/19

6/14/19

WThF

8:30 a.m. - 5 p.m.

40731

CCW

$1195

Exemplar Global Certified/Plexus ISO 9001:2015 Internal Auditor Training-IATF16949:2016 AutoEmphasis – pg. 24 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1153

10/8/18

10/10/18

MT

8:30 a.m. - 5 p.m.

41322

CCE

$1195

ZISO 1153

12/4/18

12/11/18

MT

8:30 a.m. - 5 p.m.

40728

BUC

$1195

ZISO 1153

3/6/19

3/8/19

WThF

8:30 a.m. - 5 p.m.

41338

CCE

$1195

ZISO 1153

5/15/19

5/17/19

WThF

8:30 a.m. - 5 p.m.

41339

BUC

$1195

Internal Auditor Refresher Course – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1172

9/21/18

9/21/18

F

8:30 a.m. - 4:30 p.m.

40767

BUC

$325

Plexus AS9100D: Understanding and Internal Quality Auditing – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1154

11/26/18

11/28/18

MTW

8:30 a.m. - 4:30 p.m.

40988

CCE

$1095

CRN

LOCATION

PRICE

Plexus Understanding and Internal Auditing for ISO 14001:2015 – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

ZISO 1130

12/11/18

12/13/18

TWTh

6 - 9:30 p.m.

41403

CCE

$995

ZISO 1130

5/7/19

5/30/19

TTh

6 - 9:30 p.m.

40813

CCE

$995

Plexus: Understanding ISO 9001:2015 – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1161

10/23/18

10/24/18

TW

8:30 a.m. - 4:30 p.m.

40732

CCE

$675

ZISO 1161

4/9/19

4/10/19

TW

8:30 a.m. - 4:30 p.m.

40733

CCE

$675

Special Topic - FMEA: What’s New? – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1173

1/18/19

1/18/19

F

8:30 a.m. - 4:30 p.m.

40742

BUC

$250

Understanding the New ISO 17025:2017 – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZISO 1171

11/1/18

11/1/18

Th

8:30 a.m. - 4:30 p.m.

40820

CCE

$295

ZISO 1171

2/21/19

2/21/19

Th

8:30 a.m. - 4:30 p.m.

40821

CCE

$295

LOCATION

PRICE

LEAN Lean Essentials Boot Camp Basics (Manufacturing based) – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

ZLSS 1063

10/30/18

10/30/18

T

8:30 a.m. - 4:30 p.m.

40998

CCE

$275

ZLSS 1063

12/4/18

12/4/18

T

8:30 a.m. - 4:30 p.m.

41405

BUC

$275

ZLSS 1063

4/23/19

4/23/19

T

8:30 a.m. - 4:30 p.m.

41001

CCE

$275

ZLSS 1063

5/22/19

5/22/19

T

8:30 a.m. - 4:30 p.m.

41404

BUC

$275

12

QUALITY AND CONTINUOUS IMPROVEMENT

(Continued)

LeanOhio Boot Camp: Transforming the Public Sector (4 days) – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLEN 1037

10/17/18

10/22/18

MWThF

ZLEN 1037

3/12/19

3/20/19

TW

8:30 a.m. - 4:30 p.m.

40751

CCE

$1395

8:30 a.m. - 4:30 p.m.

40817

CCE

$1395

Lean Essentials for Health Care: Foundational Skills (Online) – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1096

7/9/18

6/30/19

Online

Online

40743

Online

$375

Lean Essentials for Manufacturing: Foundational Skills (Online) – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1112

7/9/18

6/30/19

Online

Online

40744

Online

$375

Lean for Education Comprehensive (Online) – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1078

7/5/18

6/30/19

Online

Online

40716

Online

$375

Lean for Education Introduction (Online) – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1077

7/5/18

6/30/19

Online

Online

40715

Online

$195

LEAN SIX SIGMA Lean Six Sigma Refresher Course – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1011

11/7/18

11/7/18

W

8:30 a.m. - 4:30 p.m.

40768

CCE

$325

ZLSS 1011

6/4/19

6/4/19

T

8:30 a.m. - 4:30 p.m.

40769

BUC

$325

Lean Six Sigma Yellow Belt for Education – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1090

10/3/18

1/16/19

W

6 - 9 p.m.

40815

CCE

$1400

ZLSS 1090

5/1/19

8/7/19

W

6 - 9 p.m.

40816

CCW

$1400

Lean Six Sigma Yellow Belt for Health Care – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1073

8/27/18

10/24/18

MW

6 - 9 p.m.

40826

CCE

$1400

Lean Six Sigma: Yellow Belt – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1032

9/15/18

11/10/18

Sa

8:30 a.m. - 4:30 p.m.

41291

CCE

$1400

ZLSS 1032

10/18/18

12/27/18

WTh

8 a.m. - noon

40755

BUC

$1400

ZLSS 1032

1/23/19

3/13/19

WF

8:30 a.m. - 4:30 p.m.

41002

CCE

$1400

ZLSS 1032

3/5/19

5/9/19

TTh

8 a.m. - noon

40753

BUC

$1400

ZLSS 1032

4/6/19

6/8/19

Sa

8:30 a.m. - 4:30 p.m.

41292

CCE

$1400

Lean Six Sigma: Yellow Belt to Green Belt – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1033

9/4/18

12/11/18

T

8:30 a.m. - 4:30 p.m.

40770

CCE

$2300

ZLSS 1033

10/10/18

1/16/19

W

8:30 a.m. - 4:30 p.m.

40752

BUC

$2300

ZLSS 1033

2/6/19

5/15/19

W

8:30 a.m. - 4:30 p.m.

41406

CCE

$2300

ZLSS 1033

3/27/19

7/9/19

TWTh

8 a.m. - noon

40754

BUC

$2300

Lean Six Sigma Green Belt for Health Care – pg. 25 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1027

4/29/19

8/12/19

MW

8:30 a.m. - 4:30 p.m.

40811

CCE

$2300

13

Lean Six Sigma: Green Belt to Black Belt – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1003

9/19/18

2/6/19

MTW

8:30 a.m. - 4:30 p.m.

40819

CCE

$3725

ZLSS 1003

2/20/19

8/7/19

TTh

8 a.m. - noon

41443

BUC

$3725

ZLSS 1003

2/21/19

6/27/19

Th

8:30 a.m. - 4:30 p.m.

40750

CCE

$3725

SUPPLY CHAIN Lean and the Supply Chain – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLSS 1010

11/3/18

11/3/18

Sa

8:30 a.m. - 4:30 p.m.

40740

CCE

$325

ZLSS 1010

4/20/19

4/20/19

Sa

8:30 a.m. - 4:30 p.m.

40741

CCE

$325

OSHA OSHA General Industry (10 Hours) – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZENV 100

3/6/19

3/20/19

W

6 - 9:30 p.m.

41287

CCE

$225

LOCATION

PRICE

PROCESS MAPPING Value Stream & Process Mapping – pg. 26 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

ZISO 1159

9/25/18

10/16/18

T

8:30 a.m. - 4:30 p.m.

40818

CCE

$675

ZISO 1159

4/9/19

4/30/19

T

8:30 a.m. - 4:30 p.m.

40749

BUC

$675

PROFESSIONS Developing Clients for Life – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1330

10/24/18

10/24/18

W

8:30 a.m. - 12:30 p.m.

40760

CCE

$250

Home Inspector Training – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1239

9/10/18

9/14/18

MTWThF

8:30 a.m. - 5:30 p.m.

40517

CCE

$1997

ZPDI 1239

3/4/19

3/8/19

MTWThF

8:30 a.m. - 5:30 p.m.

40704

CCE

$1997

Strategy and Sales Solution Selling Workshop – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZLDR 1278

3/22/19

3/29/19

F

8:30 a.m. - 4:30 p.m.

40697

CCE

$879

Digital and Social Selling Professional Certification (Online) – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1260

9/5/18

6/30/19

Online

Online

41382

Online

$1,965

Digital Marketing Manager: Professional Certification (Online) – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1248

7/1/18

6/30/19

Online

Online

40489

Online

$1965

Strategies for Increasing Sales – pg. 23 SUBJ NO.

BEG DATE

END DATE

DAY

TIME

CRN

LOCATION

PRICE

ZPDI 1244

7/1/18

6/30/19

Online

Online

40485

Online

$99.95

14

Accounting, Finance, and Tax

Students are eligible for a free 365-day copy of Intuit QuickBooks Online Plus from the Intuit Education Program in order to follow along with course content.

Advanced Budgeting and Forecasting The Advanced Budgeting and Forecasting course illustrates several methods to improve budgeting and forecasting. These methods include sensitivity analysis, budget variance analysis, regression analysis and many more. Effective budgeting and forecasting techniques will be explained and demonstrated. Students will gain hands-on experience through working on budgeting exercises in class. This course is for professionals wanting to learn how to build better budgets and improve their budgeting and financial forecasting skills.

Chartered Tax Professional Certification (Online) The Chartered Tax Professional (CTP) designation is the undisputed professional credential for persons who advise clients on income tax situations. Students who complete this comprehensive program will be prepared to handle almost any individual or small business income tax situation. Participants must successfully complete a series of six 30-hour modules (with instructor support). All courses are offered online and can be completed any time, anywhere. Each module consists of 10 three-hour lessons and can be completed in five to 10 weeks (one or two lessons per week).

Introduction to Budgeting and Forecasting Effective budgeting is a vital part of financial management for any organization. The Introduction to Budgeting course explains the purpose of budgeting and illustrates the budgeting process from beginning to end. If you are new to budgeting or want to better understand the budget process and types of budgeting, this course is for you. Steps of the budgeting process, common types of budgets and widely used methods of budgeting will be illustrated.

Students will gain hands-on experience building budgets with inclass budgeting exercises. This course is for professionals who are either new to budgeting or new to parts of the budgeting process.

Comprehensive Tax Course with Business Package Certificate (Online) Develop the skills needed to prepare tax returns for most Form 1040 individual, non-business taxpayers and small business taxpayers (self-employed/Schedule C) and learn how to research tax issues.

This CTEC and OBTP-approved online course includes a tax business start-up guide.”

Comprehensive Tax Course with Career Package Certificate (Online)

Finance for Non-Financial Managers

Get the skills needed to prepare tax returns for most Form 1040 individual, non-business taxpayers and small business taxpayers (self-employed/Schedule C) and learn how to research tax issues.

This online course is CTEC and OBTP-approved

To get ahead and stay ahead, today’s managers have to be financesavvy. You’ve got to know how to justify a request, quantify your contributions to the company and spot profit drains before they get out of hand. From accruals to write-offs, accounts receivable to working capital, this seminar shows you the concepts, techniques and tools that can help you make each decision pay off – on the job and on the bottom line! No matter how effective your management methods or how innovative your ideas, the results are measured in numbers: dollars and cents.

Financial Planning and Wealth Management Certificate (Online) Financial planning and wealth management are key skills needed for today’s leaders. This online course presents key information to help participants understand the basic aspects of estate planning and various methods of property transfers, gifts and gift tax.

Other topics include insurance concepts, mutual funds, retirement planning and the Gramm-Leach-Bliley Act, which requires institutions to disclose privacy policies and limits instances in which consumer information can be shared.

Banking Management Operations Certificate (Online) “This online course gives participants an in-depth understanding of various knowledge areas required of banking professionals. Learn about various banking products and operational aspects, as well as technology and regulatory requirements, and gain essential management and operational technology skills.

Key knowledge areas: • Banking essentials • Banking products • Foreign exchange management • Trade finance • Operational aspects • Banking technology • Regulatory environment

Financial Risk Manager (FRM) Certification (Online) The eFRM Coach Complete course is a comprehensive online study guide for the Financial Risk Manager (FRM) exam.

These online tutorials are based on the FRM exam structure and the latest learning outcome statements. They possess every formula, definition, concept and application for all subjects covered in the exam. While the interactive study modules foster benchmarking and self-assessment against other candidates, the mock exams are modeled on the same lines as the final exam.

• Foundations of Risk Management • Quantitative Analysis • Financial Markets and Products • Valuation and Risk Models • Market Risk Measurement and Management • Credit Risk Measurement and Management • Operational and Integrated Risk Management • Risk Management and Investment Management

Bookkeeping Administration Certification (Online) This online course provides an introduction to the concepts and uses of accounting in a business environment. The primary areas of study include analysis of business transactions; recording procedures and the use of ledgers and journals; accounting for sales and purchases; managing cash, payroll, accruals and deferrals; and preparation and analysis of basic financial statements.

Learn to use QuickBooks Online Plus by completing two monthly accounting cycles. Payroll preparation and creating a new company will also be covered. While no prior QuickBooks knowledge is required, students taking this course should have some familiarity with the accounting cycle and how it relates to a business.

While the reading requirements are light, the majority of this extensive, hands-on course consists of drill exercises and related practice activities and quizzes based on the knowledge gained from completing each chapter.

Global Capital Markets Certificate (Online) Financial markets have evolved over the past few years, becoming robust and complex in nature. Success in this area requires specialized knowledge and skills around both the functioning of the markets and the financial instruments used.

This online course offers participants a basic understanding of the various markets and instruments and provides detailed knowledge covering the qualitative and quantitative aspects of all markets.

15

Professional Risk Manager (PRM) Certification (Online)

Managing Medical Emergencies for Dental Hygienists

The self-guided ePRM Coach Complete course prepares learners to pass the four exams required for Professional Risk Manager (PRM) certification.

Medical emergencies can and do occur in the dental office environment. This course reviews the essentials of a comprehensive medical history, recognition of common medical emergency situations, office emergency protocols, basic airway management, prevention of emergency situations during dental appointments and recognition of symptoms. This course meets the Ohio State Dental Board’s requirements for dental hygienists practicing when the dentist is not physically present.

Retail Banking Certificate (Online) This online course helps participants understand the different types of loan products offered by banks. Learn about the features of mortgage loans and auto loans, and discuss the role and function of bank tellers.

Essentials of Healthcare Informatics

Payroll Level I: Fundamental Payroll Certification (FPC)

A continuation of Payroll Level I, this course provides students with an in-depth understanding of the advanced skills necessary for payroll managers and supervisors. This program is ideal for experienced payroll professionals seeking compliance training, professional development or CPP certification preparation.

Healthcare informatics is designed for information professionals, clinical personnel and health care support personnel who want to increase their knowledge of health information technology and prepare for the management of the complex social and organizational issues surrounding this major change in healthcare.

Certification in healthcare informatics prepares students who already have experience in either an IT-related field, or a health profession to transition into the healthcare informatics workforce as effective members of teams that manage and perform the customization, implementation, integration and maintenance of healthcare information systems, data and components. It is recommended that students enrolling in this program already possess a bachelor’s degree.

Enrolled Agent Certification Program

Hot Stone Therapy

Enrolled agents are licensed by the federal government and have demonstrated special competence in tax matters and professional ethics, and can practice before the IRS anywhere in the United States. The enrolled agent program is a blended learning program intended to prepare participants to pass the SEE exam. Sessions are structured based on the Gleim System for Success. The SEE is a three-part exam administered by Prometrics on behalf of the IRS. You must successfully pass all three parts to receive IRS‑EA certification.

In this course, the student will learn how to perform a hot stone massage. In order to do this, he or she must first learn the indications and contraindications of hot stone massage and the therapeutic benefits. In addition, the student will learn some history of hot stone therapy. Finally, the student will complete a hands-on hot stone massage. There will also be a written exam.

Students will explore the history, indications/contraindications and therapeutic benefits of hot stone massage, preparing them to complete a hands-on massage and written exam at the end of the course.

This course teaches the fundamental payroll calculations and applications necessary for individuals who are new to the payroll industry, those who support the payroll industry and individuals preparing for the FPC or CPP certification examinations.

Participants will gain the knowledge and skills required to maintain payroll compliance and prevent costly penalties.

Payroll Level II: Certified Payroll Professional (CPP)

Health Care

Massage and Eden Energy Medicine (EEM) Eden Energy Medicine is a comprehensive healing technique that incorporates nine of the body’s energy systems.

This class will teach you how to provide a whole-body experience for your clients by incorporating energy into every massage you perform. It will also cover self-care and troubleshooting techniques, as well as a protocol that can be used with or without massage for deep energy regulation and relaxation.

Community Health Worker (CHW) A Community Health Worker (CHW) is a lay healthcare worker with additional training to assist patients and families with the navigation process to help ensure the patient is guided through the entire continuum within the healthcare system. Students will be introduced to community health concepts, resources and skills related to the role and responsibilities of a Community Health Worker both locally and nationally. Special emphasis will be placed on factors to consider when working within community based settings; characteristics of healthcare models and plans; impact of culture and socioeconomic status on individual’s health and communication; barriers to health care services; and related community resources.

Prenatal Massage Therapy Students will learn the therapeutic benefits and contraindications of prenatal massage as well as how to properly position the client and perform a prenatal massage.

Outline: • Indications, contraindications and therapeutic benefits • Trimester breakdown • Setup and consult • Proper positioning and draping • Step-by-step process

Dental Assistant Radiography: Initial Training This course meets the Ohio State Dental Board training requirements for those seeking to become certified dental radiographers. Upon completion of this course, participants will be given 60 days to submit a clinical assignment consisting of exposing radiographs under the supervision of a dentist. A certificate of course completion will be mailed following submission of the clinical assignment.

Comprehensive Professional Medical Coding - Online The medical coding and billing track is designed to prepare students to successfully test for the American Academy of Professional Coders (AAPC) Certified Professional Coder (CPC) credential. Students will learn the basics including anatomy and physiology, medical terminology and the AAPC’s Professional Medical Coding Curriculum.

Dental Radiography: Radiation Protection Update This two-hour session provides dental assistants with the continuing education necessary to maintain their dental assistant radiographer certifications.

16

Comprehensive Professional Medical Coding Program – Classroom

• Apply training strategies and techniques to work with diverse students.

• Describe the differences between non-facility and facility based TCEP. • Identify ways to prepare trainees for the competency evaluation through objective and skills tests.

• Describe how to assess the training environment and utilize techniques to enhance the training experience.

• Organize, develop and individualize a TCEP topic area.

• Describe TCEP standards.

• Instruct how to design a TCE Program.

• Define the components of clinical teaching.

• Describe ways to maintain and organize TCEP, content and resources.

• Describe the use, considerations, advantages and limitations of various teaching styles.

• Define and describe the function of skills testing.

• Identify who may administer a skills test.

• Describe the steps used to decide which skills to test.

• Describe general principles of the program evaluation.

• Provide examples of formative and summative evaluation.

• Identify types of evaluation instruments.

• Describe basic structure and basic training approach in presenting classroom subject matter.

• Analyze and recount state law and federal regulations.

This program is designed to train students on the essentials of successfully working as a coder in the medical, health care or insurance industries. AAPC curriculum is utilized. Upon completion of the course, students will be eligible for the CPC (certified professional coder) exam. AAPC requires that students have two years of coding experience (one year may be substituted with this program), in addition to successful completion of the CPC exam in order to become a CPC. Students taking this program with less than one year experience will be CPC apprentices until one year is submitted to AAPC..

Medical Terminology Learn medical terminology and build your skills in the health care field. This course is taught in a format designed to increase retention and introduces a variety of learning methods and practices. Learn the language of the fastest-growing industry in our area.

Comprehensive Patient Access Specialist Program Train for the high-demand position of Hospital Patient Access Specialist. Patient Access Specialists perform functions such as admissions, registration, financial counseling, pre-certification, guest relations, scheduling and telecommunications. Upon completion of the program, you may test for your professional certification as a Certified Healthcare Access Associate (CHAA), offered by The National Association of Healthcare Access Management (NAHAM).

Hospitality

Patient Care Nursing Assistant

Customer Service in the Hospitality Industry

Patient care nursing assistants care for patients under the supervision of an RN and provide customer service to patients and family members. This fast-track, noncredit certificate course prepares individuals for entry-level opportunities in the acute care hospital setting. Training includes technical skills and CPR, plus life skills and soft skills necessary to succeed as a health care professional. Upon successful completion, students receive a College certificate and an American Heart Association BLS (CPR) card.

From the first meeting to the final greeting, the success or failure of event professionals depends on providing exceptional customer service. A satisfied client has a much greater incentive to recommend us to others. Exemplary service also contributes to customer loyalty and and is a competitive differentiator in any industry. An exceptional service experience does not simply involve a friendly smile or an easy exchange – it results from deeply understanding your customer’s expectations and responding accordingly in the service moment.

State Tested Nursing Assistant (Accelerated)

Event Design and Production

If you are a caring individual who enjoy helping people, the STNA position is for you. Working with patients who need your assistance and care will provide a sense of purpose at work. Are you looking for a rewarding career where you are able to help others live a more fulfilling life? If so, train for this in-demand health career through our Ohio Department of Health approved training program. Register Today with Tri-C!

Did you ever wonder what it takes to make an event go from an idea to implementation? Whether you are planning a simple event or a complex program, you will need to know the fundamentals that go into event design and production. Content covered in this course will include planning for the technical logistics for an event as well as the people, services and elements that support the event’s objectives.

State Tested Nursing Assistant Training Program

Event Safety, Security and Risk Management

If you are a caring individual who enjoy helping people, the STNA position is for you. Working with patients who need your assistance and care will provide a sense of purpose at work. Are you looking for a rewarding career where you are able to help others live a more fulfilling life? If so, train for this in-demand health career through our Ohio Department of Health approved training program. Register Today with Tri-C!

Risk management plans are essential when planning events, as they identify the potential risks that may arise from holding an event. Recent world news has raised awareness of the vulnerability of events to safety and security incidents, and many event professionals struggle to devise crisis management plans specific to their events. This course will review best practices for event safety and security. Students will learn the importance of risk management planning and the steps needed to identify and prepare for incidents that could occur.

Train the Trainer: Become a STNA Instructor This 28-hour course prepares nurses to coordinate and/or teach the ODH state-approved Nurse Assistant Training Competency and Evaluation Program (NATCEP).

• Describe benefits of TTT program.

• Identify qualifications of the PC, PI and guest lecturers.

• Demonstrate understanding of the typical nurse aide’s level of training ability and major job duties.

• Identify effects of stress on learning, testing and techniques that can be used to manage stress.

Festivals and Public Events Large-scale public events require months of careful planning and organizing. Public events come with their own set of challenges and require additional logistics to create a unique experience for attendees. This course provides a solid understanding of the basics of planning and operating large festivals.

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Fundamentals of Meeting and Event Management (Part One and Two)

what cross-contact is and how to avoid it, and what to do when an allergy reaction or attack happens.

To become a successful event planner, you must first learn the essentials. This course will provide you with the tools and strategies to excel in event management, including logistics, financial management, feasibility, risk management, charts, tools and formulas (including food and beverage). Build the foundation necessary to become an in-demand event planner and discover the career path that best suits your skills.

Allergen Friendly Series (Online) This series of interactive online courses will increase allergen awareness for your entire operation and staff. Get current information on the main food allergens and what causes an allergic reaction. Learn how to communicate with customers who have food allergies and how to assure customers’ allergen needs are communicated within the operation, from the initial order to the serving process. Upon successful completion of the course, students will earn a certificate that is valid for three years.

Three courses are included in this series: • Allergen Awareness • Allergen Plan Development • Allergen Plan Specialist

Fundamentals of Meeting and Event Management: Planning (Part One) To become a successful event planner, you must first learn the essentials. This course will provide you with the tools and strategies to excel in event management, including logistics, financial management, feasibility, risk management, charts, tools and formulas (including food and beverage). Build the foundation necessary to become an in-demand event planner and discover the career path that best suits your skills.

Allergen Plan Development (Online)

To become a successful event planner, you must first learn the essentials. This course will provide you with the tools and strategies to excel in event management, including logistics, financial management, feasibility, risk management, charts, tools and formulas (including food and beverage). Build the foundation necessary to become an in-demand event planner and discover the career path that best suits your skills.

This course walks management through the various elements of food allergens in a food operation. Participants are presented with a series of questions and options for how much accommodation the operation will give to the issue of food allergen safety. Even those operations that are unable to achieve a high level of accommodations will be equipped to make decisions with a full awareness of what is not being provided. Operations that decide to offer a high level of food allergen accommodations will end the course with the foundation of their Allergen Plan. This plan or essay will be saved and used to develop the details of the operation’s food allergen safety process.

Nonprofits and Fundraisers

Allergen Plan Specialist (Online)

Fundamentals of Meeting and Event Management: Design (Part Two)

This course provides students with an in-depth understanding of food allergens, product ingredients and common allergen foods.

Students will learn how to evaluate a menu and its recipes for their food products. Knowing all the products used by the operation will help students learn how to identify the food allergen ingredients in those products. When to be alert to potential ingredient changes, how to communicate with suppliers and what to do about product recalls due to allergen mislabeling or undocumented allergens will be discussed. Students will learn how to use this knowledge to create a database to track each allergen, from product to menu.

Lesson 2 covers the steps of an operation and how to develop written protocols for each step. Through discussions of receiving, storage, ordering, cooking and serving, students will learn how to work with other staff to evaluate each step of the operation from an allergen viewpoint.

Special events are a great way to raise funds and build awareness and community support for an organization. Working with nonprofits can be rewarding, yet challenging. Planning successful nonprofit fundraising events takes a variety of skills as well as mental resilience. Learn planning techniques and explore the elements involved in using special events as a fundraising tool for nonprofits.

So, You Want to Start Your Own Event Planning Business?

An event planning business can be a fulfilling and profitable opportunity for someone who is social, organized and detailoriented with a talent for entertaining and coordinating events.

Take your passion for event planning to the next level with the best practices and tools you need to start, manage and grow a successful business. The special events industry has grown enormously in the past decade. Companies and individuals often find they lack the expertise and time to plan events themselves and hire event professionals to give their special events the attention they deserve. Explore the basics of building an event business and the necessary steps to help you succeed.

Ohio Level Two Food Safety Manager Certification (Online) This interactive online course prepares participants for the state of Ohio’s Level Two Food Safety Manager Certification exam. It is fully compliant with the latest FDA Food Code and Conference for Food Protection (CFP) guidelines.

Weddings and Social Events Wedding and social event planners are deeply involved in some of life’s most cherished events, and the demand for social planners is growing. This two-day course is for individuals who want to learn the best practices, methods and techniques needed to be a successful professional in the wedding and social event industry.

Understand why clients seek the skills of a professional party planner and learn how to make important occasions special for your clients.

Strategies for Increasing Sales (Online) This interactive online course assists participants in the development of a written food service operations marketing plan.

By the end of the course, students will have completed a fully developed marketing plan ready for evaluation and implementation to increase overall sales and revenue in any food service operation.

Information Technology

Allergen Awareness (Online) This interactive online course will increase allergen awareness for your entire operation and staff. Get current information on the main food allergens and what causes an allergic reaction. Learn how to communicate with customers who have food allergies and how to assure customers’ allergen needs are communicated within the operation, from the initial order to the serving process. Discover

CCDA: Cisco Certified Design Associate This course provides you with the knowledge to develop and design integrated network solutions. You will learn skills that will allow you to examine a company’s current and future network needs and develop a network solution that meets and exceeds requirements for performance, security, capacity and scalability.

18

CCNA Security: Cisco Certified Security Associate (IINS)

create an efficient and expandable enterprise network. The course will focus on Layer 2 and multilayer switch functions, including VLANs, trunks, inter-VLAN routing, port aggregation, spanning tree, first hop redundancy, as well as network security and high availability features.

With a CCNA Security certification, you will be able to demonstrate the skills required to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats. The CCNA security curriculum emphasizes core security technologies; the installation, troubleshooting and monitoring of network devices to maintain integrity; confidentiality and availability of data and devices; and competency in the technologies that Cisco uses in its security structure. In this course, you will learn the necessity of a comprehensive security policy and how it affects the strength of the network. You will also learn to perform basic tasks to secure a small office network using Cisco IOS security features available through web-based GUIs (SDM) and CLI on Cisco routers and switches.

CCNP Series: Troubleshooting and Maintaining Cisco IP Networks v2.0 The Troubleshooting and Maintaining Cisco IP Networks class prepares students for the TSHOOT 300-135 exam while learning to plan and perform regular maintenance on complex enterprise routed and switched networks. Through the hands-on lab component of the class, the student will develop the knowledge and skills needed to use technology-based practices and troubleshooting methods, approaches, procedures and tools. Also, as a part of the curriculum, a series of different organizations are introduced for each a set of troubleshooting scenarios that are presented.

CCNA Wireless: Implementing Cisco Wireless Networking Fundamentals With a Cisco Certified Network Associate Wireless (CCNA Wireless) certification, network professionals can configure, monitor and troubleshoot the basic tasks of a Cisco WLAN in SMB and Enterprise networks. This course is designed to help you prepare for the CCNA Wireless certification. CCNA Wireless recognizes the critical importance of professionals supporting wireless LANS including networking associates/administrators, wireless support specialists and WLAN project managers.

Data Analytics for Business Transformation Businesses are increasingly looking to take advantage of data analytics to be competitive. In addition to data scientists, organizations need data-savvy business leaders who can identify opportunities to solve business problems using advanced analytics and business intelligence to lead an analytical team. This course gives business leaders the skills and knowledge to better communicate, implement and manage analytical efforts for their business. It describes how to get started and what is required to effectively run projects which leverage data analytics.

CCNA: Interconnecting Cisco Networking Devices (ICND1) V.3 This comprehensive course will help you develop your basic CCNA skills. You will gain hands-on experience as you prepare for operating the modern TCP/IP networks built with Cisco hardware.

You will use Cisco 2600/2800/3500/3550/3560/4506 series routers and switches to apply the Cisco Internetwork Operating System (IOS). You will use the interface to start up and configure a newly installed Cisco router and switch. You will be able to perform all basic configurations and procedures to build a multilateral, multi-group network using LAN and WAN interfaces for the most common routing.

Advanced Web HTML5, CSS3, Java Learn to create dynamic webpages using the popular scripting language JavaScript. This course is for beginning programmers with prior knowledge of HTML.

Building Websites with WordPress Building Websites with WordPress is a hands-on introductory course that provides you the information necessary to create a WordPress.com website or blog. This course is designed for people with limited experience in web design or development and who would like to build an attractive, sophisticated blog or website without having to learn any special coding. Building Websites with WordPress is ideal for freelancers, small business owners or students seeking to have a web presence. By the end of this course, you’ll be able to use WordPress to create, upgrade and maintain a blog or a personal, business or organizational website.

CCNA: Interconnecting Cisco Networking Devices: CCNA Routing and Switching v3 (bootcamp) Attention, networkers! Enlist in this highly focused course to sharpen your CCNA skills. In this hands-on technical course, while building on the foundation provided by ICND1, you will inspect the principles of operation of today’s key internetworking technologies and combine this information with hands-on configuration and troubleshooting labs. This ICND2 class thoroughly prepares you for the CCNA exam.

Digital Marketing Boot Camp The hybrid Digital Marketing Bootcamp is an intensive 10-week course that covers all aspects of digital marketing, including social media, digital marketing strategy, campaign planning, content development, lead generation and engaging customers via mobile and email campaigns.

Benefits and Features • Hands-on learning of core aspects of digital marketing • Project-based work that can help you build your digital marketing portfolio • Combination of in-person and online instruction • Exam preparation for certifications including Online Marketing Certified Professional (OMCP®) and the American Marketing Association’s Professional Certified Marketer (PCM®) and Digital Marketing certifications

CCNP Series: Implementing Cisco IP Routing (ROUTE v2.0) The Implementing Cisco IP Routing class will prepare you for the ROUTE 300-101 exam. You will learn to use advanced IP addressing and routing to implement scalable and highly secure Cisco routers that are connected to LANs, WANs, and IPv6.

Through the hands-on lab component of the class, you will develop an understanding of how to implement scalable routed networks.

Your knowledge and skills will be developed while focusing on routing protocols for both IPv4 and IPv6: EIGRP and OSPF for an enterprise and BGP for enterprise Internet connectivity.

CCNP Series: Implementing Cisco IP Switched Networks (Switch v2.0)

Introduction to Web Design with HTML5

The Implementing Cisco IP Switched Networks class will prepare you for the SWITCH 300-115 exam while learning to plan, configure and verify the implementation of complex enterprise switching solutions that use the Cisco Enterprise Campus Architecture. Through the hands-on lab component of the class, you will develop the knowledge and skills needed to

Web design consists of using multiple software tools and codes, such as Dreamweaver, Flash, Illustrator, Photoshop, HTML, and CSS, among others, to craft a unique, robust and interactive websites. This course teaches you how to effectively use all the major tools involved in web design to create a site that is 19

both attractive and functional. Focus is on the fundamentals of designing and publishing home pages with the HTML language.

schedule status. The goal of this course is to impart an overall understanding of Microsoft Project with a focus on basic concepts, definitions, tools, strategies, processes and phases of project schedule management.

Microsoft Administrative Professional (MAP) Academy Become a Microsoft Certified Administrative Professional! This fiveweek program prepares entry-level computer users for certification in four separate Microsoft applications: Word, Outlook, PowerPoint and Excel. A different application will be highlighted each week, with innovative instruction and guided practice. Exams will be given on Fridays. Materials and fees for all four exams are included.

PMI® Certified Associate in Project Management (CAPM®) The Certified Associate in Project Management(CAPM)® program is aligned with the Project Management Institute (PMI) Guide to the Project Management Body of Knowledge (PMBOK® Guide).

This hands-on course provides participants with knowledge and understanding of the project management skills and processes used to plan, execute, control and close successful projects in construction, information technology, marketing or any other field.

The CAPM is an entry-level certification for project managers with little or no experience.

Microsoft Excel (Advanced) Gain the advanced skills required to utilize the specialized capabilities of Excel. Learn how to automate common tasks, apply advanced analysis techniques to more complex data sets, collaborate on worksheets with others and share Excel data with other applications. Topics include creating macros, auditing and analyzing worksheet data, incorporating multiple data sources and importing and exporting data.

PMI® Project Management Professional (PMP®) Exam Prep Project Management Institute (PMI®) credentials will distinguish you in the job market and enhance your credibility and effectiveness working with project teams. This new combined exam prep boot camp will help you prepare for either the 2016 Project Management Professional (PMP®) Exam or the Certified Associate in Project Management (CAPM®) Exam. The PMP credential recognizes demonstrated knowledge and skill in leading and directing project teams and in delivering project results within the constraints of schedule, budget and resources. Preparation for a PMI credential requires study and review of current project management processes. This course will also prepare new project managers for the CAPM exam. The CAPM is an asset that will distinguish you in the job market and enhance your credibility and effectiveness working with project teams.

Microsoft Excel (Beginner) Explore the spreadsheet concepts required to produce basic worksheets, including inputting data and running calculations.

Topics include creating a basic worksheet, performing calculations, modifying and formatting a worksheet, printing workbooks and managing large workbooks.

Microsoft Excel (Intermediate) Streamline and enhance your spreadsheets with customized Microsoft Excel elements including templates, charts, graphics and formulas. Apply visual elements and advanced formulas to a worksheet to display data in various formats. Create templates, sort and filter data, import and export data, analyze data and work with Excel on the web.

Computer Support Specialist If you have an interest in computers and technology, enjoy working with your hands and are skilled in customer service and communication, we have the training that can open the door to a rewarding career in information technology (IT). Tri-C offers a bundle of foundation-level courses will help you gain the knowledge, skills and abilities to become a CompTIA Certified computer support specialist. No prior experience? No worries!

Your path to success starts now. The computer support specialist bundle incorporates IT Fundamentals, CompTIA Part 1 & 2 and CompTIA A+ Certification Exam Prep.

Microsoft Office Training: Excel, Outlook, Word, PowerPoint Whether you are new to a field, fresh out of college or need to increase your efficiency, Microsoft Office 2016 can help you. This 32-hour course includes training in Word, PowerPoint, Outlook and Excel. Students are able to access and download these programs during class and on their home computers to practice. Gain experience using the most up-to-date version of Microsoft Office in a safe learning space. No question is too elementary! Learn the best use of each application, plus shortcuts and other tips.

Prepare to have several “a-ha” moments throughout the course.

Professional Scrum Master (PSM) Certification Prep

Introduction to Agile Project Management

A Professional Scrum Master™ helps project teams properly use Scrum, increasing the likelihood of the project’s overall success.

PSMs understand Scrum values, practices and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. PSMs act as “servant leaders,” helping the rest of the Scrum team work together and learn the Scrum framework. CSMs also protect the team from both internal and external distractions.

Agile is a revolutionary project management method that empowers teams and promotes value-based team management with a focus on continuous improvement, scope flexibility, team input and the delivery of essential quality products. Mainly applied to project management in the software development arena, it also applies to product R&D and engineering disciplines. Participants in this course will learn the basics and principles of the Agile project management approach and discover how to use it when leading projects.

Organizational Effectiveness

Microsoft Project 2016 - Advanced

Dynamic Presentation Skills

This course is a continuation of Microsoft Project 2016. The materials provide up-to-date information on setting up projects and building a project schedule. The goal of this course is to impart an overall understanding of Microsoft Project with a focus on advanced concepts, definitions, tools, strategies, processes and phases of schedule management.

Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure. This session will afford you the opportunity to experience a personal facilitation approach to understanding dynamic presentation skills. Discover how to present your thoughts and ideas with conviction, control and selfconfidence -- and without trepidation. Learn the skills you need to become comfortable with your own presentation style. Our experienced subject matter experts will guide you on exactly how to overcome challenges you may face in your world of presenting.

We will provide a safe environment for you to practice presenting to increase your confidence and skills.

Microsoft Project 2016 - Intermediate This course introduces advanced techniques for maintaining a project schedule in Microsoft Project 2016. The materials provide up-to-date information on maintaining a project schedule, troubleshooting schedule issues and communicating project 20

Emotional Intelligence (EQ) 2.0

effective communication skills a critical business tool and an essential employee attribute.

Emotions play a critical role in the quality of our professional and personal lives. Emotional intelligence (EQ) is defined as a set of competencies that allows one to demonstrate the ability to recognize one’s behaviors, moods and impulses and how to best manage them according to the situation. Based on the bestselling book by Travis Bradberry and Jean Greaves, Emotional Intelligence 2.0 delivers a step-by-step process for increasing EQ by improving the use of the four EQ skills – self-awareness, self-management, social awareness and relationship management – in order to exceed goals and achieve full personal potential. This course will help learners understand EQ skills and make plans to enhance how they use them on the job.

Embracing Change at Work Part of Frontline Manager Certificate Program Change happens all around us – at home, in our communities and at work. The only constant of change is that it is unavoidable.

Anxiety over the unknown, changes in roles and responsibilities and/or processes can result in unhappy, unproductive and stressed-out employees. Embracing change is easier when we know what the changes are, why they are happening, the benefits they will yield and how to overcome barriers to change.

Frontline Leadership

In the workplace, your writing speaks volumes about you. Whether you are writing a three-line email or a multipage report, you need to write in a polished, professional way. This course reviews the principles of written communication in the workplace. The course introduces students to common formats such as the memo, letter and report and helps students improve their writing skills to gain greater mastery of grammar, mechanics and style.

Part of Frontline Manager Certificate Program Employees who exceed expectations in their daily work are often promoted into leadership roles. The transition from support staff to leader is often a challenging one. Though technical and functional expertise are essential, they doesn’t necessarily equate to being a good leader. Without the skills needed to communicate effectively, engage and lead others, the transition can be difficult or unsuccessful.

Strategy and Sales Solution Selling Workshop

Handling Conflict at Work

Professional Business Writing

Part of Frontline Manager Certificate Program Conflict in the workplace is a given; though we may try to avoid it, we cannot escape it. The ability to recognize conflict, understand the nature or cause of the conflict and resolve conflict effectively will benefit individuals, teams and the organization as a whole.

Developing the skills to handle conflict in the workplace is essential; not only will it increase morale and productivity at work, but will be of value in all areas of life.

This two-day workshop is designed for staff members responsible for building client relationships and driving revenue for their organization. Participants will learn to identify, engage and grow strategic accounts that turn into profitable and sustainable business relationships. Walk away with a renewed inspiration for the work that you do, as well as practical tools that will help you grow the business.

Becoming a Team Player

Prioritizing My Time

Part of Frontline Manager Certificate Program Teamwork is critical to an organization’s productivity and profitability. Teams solve problems better and accomplish tasks faster. Each individual on a team has unique qualities that make that team stronger and more effective. Learning what those qualities are and what role they play on the team will help to create an environment of trust and success.

Part of Frontline Manager Certificate Program We are all swamped with work and personal responsibilities, projects, magazines to read, social media to keep up with and lots of other things we want to do as soon as we get caught up.

Prioritization is an essential skill that we must master to make the best use of our efforts and those of our teams. This skill also helps create an atmosphere of calmness and fluidity that allows us to focus our energy and attention on things that are truly productive.

Dealing With Difficult People Part of Frontline Manager Certificate Program Ever wonder how an encounter with a person went so bad so quickly and asked yourself, “What did I do?” Chances are that you were simply dealing with a difficult person. Most times we can avoid or minimize our interactions with difficult people, but sometimes they are unavoidable. The best way to handle difficult people is to be aware and prepared for their behaviors and to develop strategies for dealing with them.

Professionalism Part of Frontline Manager Certificate Program Webster defines professionalism as “the skill, good judgment and polite behavior expected from a person who is trained to do a job well.” However, what is deemed professional in one circumstance may not be so in another. Today’s organizations are multicultural, multifaceted and multitasking; the way we dress, the things we say and how we act may change from job to job or from meeting to meeting. Employees must learn to be aware of their environment and accountable for their actions in order to be considered a professional in today’s ever-changing workplace.

Delivering Great Customer Service Part of Frontline Manager Certificate Program Customer service has the power to form a customer’s entire perception of an organization. One bad experience can result in losing not only that customer, but future customers as well.

Studies show that a satisfied customer may tell two to three people about their experience, while dissatisfied customers will tell between eight and 20. However, even an unhappy customer will become loyal if you are fast, fair and friendly in resolving their complaint.

Using Your Strengths Part of Frontline Manager Certificate Program Do you have the opportunity to do what you do best every day?

Chances are, you don’t. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths. Based on the bestselling book Strengths Finder 2.0 by Tom Rath, this course is sure to uncover hidden talents and strengths that will be invaluable throughout your entire career.

Effective Communication Part of Frontline Manager Certificate Program It’s no secret that good leaders are also good communicators.

The best leaders know that effective communication is as much about listening to others as it is about the words they speak. The importance of the exchange of information in the workplace makes

Creative Problem-Solving When most people hear the phrase “creative problem-solving,” they think of a haphazard, random approach to generating solutions.

While creative problem-solving does, in fact, involve allowing ideas 21

to flow, there is most certainly a rhyme and reason to the process.

In this course, participants will learn techniques for generating a variety of relative, novel ideas for resolving problems and evaluating their effectiveness.

to provide a specific meeting focus, identify the signs of an unproductive meeting, generate ideas for creating an environment of fun to encourage participation and prepare a proper agenda.

Developing Clients for Life

Today’s jobs are more complex and demanding, increasing the need for information and expertise from diverse contacts across and outside of the organization. Associates must build business networks to contribute to their success and to enhance collaboration across the organization. This course will help learners increase personal and team value by teaching them to cultivate a network of associates they can contact for information, advice and coaching.

Networking for Enhanced Collaboration

Whether fresh faces or seasoned pros, there is usually a gap between where salespeople are in their development and where they should be. That’s why it’s a good idea to assess skill levels from time to time, establish a baseline and always have an action plan for improvement. The results are beneficial to the bottom line – for both the individual and the organization. The sixth module of the in-depth Selling Essentials training series, Developing Clients for Life focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty.

Personal Strengths Strategy Coaching with Polly Tonti There’s a big difference between simply knowing what your strengths are and knowing how to use them to get the results you want. The key is in a deeper awareness of your strengths – discovering and understanding how your strengths uniquely create high-energy and outstanding performance for you. Once you have a deep knowledge of how your strengths play out in your activities and in relationships, you can contribute your strengths more fully to your activities and in support of your personal and professional relationships. Register for three one-hour sessions with Polly Tonti, a certified Strengths Strategy Coach, to experience a personally guided process where you will discover the uniqueness of who you are and the many ways you can contribute using your strengths.

Whether you are a student looking for clarity about your future or someone looking to change careers, Strengths Strategy coaching sessions will be invaluable for you.

Engaging and Retaining Talent This course provides leaders with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct engagement and retention conversations and explore ways to offer recognition and create an engaging environment using no-cost everyday engagers.

Exploring Unconscious Bias Bias – we all have it. Understanding how our biases impact our day-to-day engagement is critical to managing our relationships with one another. This course introduces the core elements that define unconscious as well as implicit bias, how our biases are developed and how they influence our personal and leadership decisions. Learners will deepen their understanding of unconscious bias in the workplace and its impact on culture and engagement.

With awareness of unconscious bias and actionable steps to manage it, you will be able to make the best decisions for your organization, your colleagues and your team.

Strategies for Influencing Others This course shows leaders and individual contributors how to package their ideas in a way that will win over even the most skeptical individuals. Participants learn strategies for effectively capturing people’s attention, transforming their perspectives and gaining their commitment to taking action.

Making High-Quality Decisions Sound decision-making in today’s tough business environment demands much more than just coming up with or picking the best alternative or option. It requires analyzing potential problems or opportunities and making sound judgments based on analysis.

Using an engaging simulation, this course teaches a logical decision-making process that addresses the critical elements that result in high-quality business decisions.

The Art of Interviewing Research shows that how an interviewer conducts interviews has a huge impact on an organization in terms of its reputation as an employer of choice and the quality of hires. However, the vast majority of resources on the topic are aimed only at the job seeker, while advice to interviewers is hard to find. This course focuses learners on the responsibility of the interviewer to provide the job candidate with a quality experience and explores the consequences of interviewer behaviors. It raises learners’ awareness of the important role that they play and equips them with skills to run an effective interview that yields meaningful behavioral data.

Managing Generations in the Workplace With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. Everyone must develop new interpersonal skills to break down barriers and work effectively across generational lines.

This course turns the challenge of multiple generations in the workplace into a competitive advantage. By applying the M.E.E.T. approach to the complexities of effectively working in a multigenerational workforce, emerging leaders gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration.

Addressing Poor Performance (Online) Many leaders struggle with employees who exhibit poor performance or work habits despite repeated coaching. This course builds leaders’ skill and confidence in handling chronic performance problems. Leaders learn how to focus on operational and behavioral issues and how to overcome defensive reactions, such as deflecting, blaming and redirecting. Leaders also learn how to gather and use data to provide effective feedback and how to balance seeking and telling to gain commitment for improvement.

Leaders practice conducting performance improvement discussions.

Prerequisite: Communicating for Leadership Success (Online)

Meetings: Making Them Efficient and Effective Meetings – we all have them. The bad news? Fortune 500 companies waste an estimated $75 million per year in unproductive meeting time. The good news? Most of the factors that disrupt productivity are in the control of meeting attendees.

This training helps participants develop skills to ensure meetings are an advantage instead of a disadvantage to both employees and organizations alike.

Whether running the meeting or simply participating in it, this program provides the knowledge and techniques for making the most of meetings. Among other practices, participants learn

Building and Sustaining Trust (Online) What does trust have to do with business success? Everything!

Trust is directly linked to employee engagement, retention, productivity and innovation. Leaders who demonstrate trust and trustworthiness inspire higher levels of performance and 22

Digital Marketing Manager: Professional Certification (Online)

organizational commitment. This course introduces the Trust Builders – actions leaders can take to build and sustain trusting relationships – as well as common Trust Breakers that can quickly erode or break trust. Applying these skills to build trusting relationships enables people to take risks, identify and solve problems, and collaborate to achieve business results.

Prerequisite: Communicating for Leadership Success (Online)

The online Digital Marketing Manager professional certification program is ideal for anyone involved in the planning, implementation or measurement of digital strategies, or anyone who would like to pursue a career in this area. This course provides a rounded introduction to all core digital marketing disciplines and will prepare participants to take on a more specialized role within the overall marketing domain. Through dynamic video presentations and practical learning activities including tutorials and exercises, students will gain an understanding of the main concepts, techniques and skills required to develop, plan and implement an effective digital marketing strategy.

Coaching for Peak Performance (Online) This course helps leaders handle both proactive and reactive coaching discussions. By understanding the importance of four coaching techniques, learners can have more effective and efficient interactions. The session incorporates a fast-paced game to understand the techniques. Since both proactive and reactive coaching discussions can be challenging, participants will use their own situations to make the course especially relevant to them.

Prerequisite: Communicating for Leadership Success (Online)

Developing Clients for Life Whether fresh faces or seasoned pros, there is usually a gap between where salespeople are in their development and where they should be. That’s why it’s a good idea to assess skill levels from time to time, establish a baseline and always have an action plan for improvement. The results are beneficial to the bottom line – for both the individual and the organization. The sixth module of the in-depth Selling Essentials training series, Developing Clients for Life focuses on the skills salespeople need to cultivate relationships based on mutual trust and loyalty.

Communicating for Leadership Success (Online) This foundation course introduces leaders to essential interaction skills that are critical to leadership success. These core behaviors allow leaders to be effective in the situations they handle on a daily basis, such as coaching, delegating and driving change. Discover how to meet the personal and practical needs of your team members and how to spark action in others to achieve business results. Learn how to provide positive feedback that recognizes and motivates individuals and teams, as well as developmental feedback that helps others get back on track. This foundation course is a prerequisite for many other courses in the Interaction Management Exceptional Leaders series.

Digital and Social Selling: Professional Certification (Online) This online course prepare participants for the Digital Marketing Institute (DMI) Professional Certification in Digital and Social Selling exam.

This course is ideal for salespeople, consultants and sales representatives at all levels; business development executives and managers; account managers; relationship managers; sales team leaders; and anyone looking to develop their digital sales capabilities and consolidate their practical application of digital tools and social selling techniques.

Leading Virtually (Online) When members of the same team are scattered across time zones and borders, they can feel isolated or disconnected. This can lead to miscommunication, distrust and lack of focus. This course shows the leaders of virtual teams how to bridge the gaps of time and distance to build community, where remote team members have a sense of belonging, responsibility and commitment as if they were working together in the same place. Leaders are introduced to three foundations for building community: communicating effectively, building trusting relationships and keeping team members and goals visible and in focus. Leaders are shown how to establish each foundation, using skills and tools designed specifically for leading in a virtual environment.

Prerequisite: Communicating for Leadership Success (Online)

Strategy and Sales Solution Selling Workshop This two-day workshop is designed for staff members responsible for building client relationships and driving revenue for their organization. Participants will learn to identify, engage and grow strategic accounts that turn into profitable and sustainable business relationships. Walk away with a renewed inspiration for the work that you do, as well as practical tools that will help you grow the business.

Quality and Continuous Improvement

Making Meetings Work (Online)

Certified Manager of Quality/Organizational Excellence (CMQ/OE) Refresher

Most people say they hate meetings, but what they really dislike are unproductive, poorly run meetings. Meetings are a great tool for achieving business results when the right people meet with a clear purpose and specific agenda.This course helps leaders save time and resources by leading meetings that support business needs. Leaders learn how to plan, facilitate and follow up on meetings (including virtual meetings) to ensure that there is a payoff for the time invested.

Prerequisite: Communicating for Leadership Success (Online)

This eight-week course prepares quality professionals for the exam that leads to Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification from the American Society for Quality. Review significant sections of the CMQ/OE Body of Knowledge, including leadership, teams/team processes, code of ethics, strategic planning, stakeholder analysis, management skills, communication skills, project management, quality systems, quality management tools, measurement/metrics and customer and supply management. Sample questions will be reviewed throughout the course to give students a feel for the exam.

Professions Home Inspector Training

Certified Quality Auditor (CQA)

Whether you’re searching for a new career or looking for a second income, becoming a home inspector can offer the flexibility and income you’ve always dreamed of. Corporate College® has partnered with the All American Training Institute to provide you with the best home inspection training available. This allinclusive course will teach you proper home inspection processes and practices and will familiarize you with various building systems and how they work together.

This eight-week course prepares quality professionals for the exam that leads to Certified Quality Auditor (CQA) certification from the American Society for Quality (ASQ). Review significant sections of the CQA Body of Knowledge, including audit planning, audit process, fundamentals, auditor competencies, audit program management and a number of quality tools used in the audit process. Sample questions will be reviewed throughout the course to give students a feel for the exam.

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Certified Quality Engineer (CQE) Refresher

two-hour workshop. Topics will vary from month to month. Network with your peers and discover new ways to improve your business.

The course is designed for individuals preparing for the Certified Quality Engineer (CQE) exam. It provides a comprehensive review of the CQE Body of Knowledge, established by the American Society for Quality, and reinforces the understanding of a quality engineer’s role. This course will increase participants’ skills using metrology and statistical methods to diagnose and correct improper quality control practices and will refresh their skills relating to applying and analyzing testing and inspection procedures.

Exemplar Global Certified/ Plexus: ISO 9001:2015 Understanding and Internal Auditor Training Designed for new or experienced internal auditors, this course provides participants with an understanding of the requirements of auditing to ISO 9001:2015. Participants will acquire the necessary skills to become a leader in preparing and conducting audits through interactive methods while avoiding lecture-based learning. Successful completion of this course meets the training requirements for certification of individual QMS Internal Auditors.

Certified Quality Improvement Associate (CQIA) Refresher Certified Quality Improvement Associates (CQIAs) have basic knowledge of quality tools and their uses and are involved in quality improvement projects, but they do not necessarily come from a traditional quality area. This refresher course reviews the CQIA Body of Knowledge in detail to help individuals preparing to take the American Society for Quality (ASQ) Certified Quality Improvement Associate exam.

Exemplar Global Certified/Plexus ISO 9001:2015 Internal Auditor Training (IATF 16949:2016 Auto Emphasis) This internationally accredited three-day course is for new and experienced internal auditors who need to perform internal quality audits to IATF 16949:2016. Participants will complete an in-depth review of ISO 9001:2015, IATF 16949:2016 and the tools to effectively prepare and conduct internal audits. Through individual participation and group exercises, participants will apply and audit the requirements of ISO 9001:2015 and IATF 16949:2016 through case study activities that focus on industry-recognized auditing techniques. A final examination is included at the end of the course.

Certified Quality Technician (CQT) Refresher This course prepares participants to take ASQ’s Certified Quality Technician (CQT) exam. It is designed for those who can analyze quality problems, prepare inspection plans and instruction, select sampling plan applications and apply fundamental statistical methods for process control. Modules include quality concepts and tools, statistical techniques, metrology and calibration, inspection and testing, quality audits and preventive and corrective action.

Exemplar Global Certified/Plexus ISO 9001:2015 Lead Auditor Training

Breakfast Series Session 1: Lean/Eight Wastes “Session 1: Lean/Eight Wastes

Learn a full range of auditing skills to help you become a strong advocate in your company’s efforts to obtain maximum value from your commitment to ISO 9001:2015. Through interactive learning methods, participants will acquire the necessary skills to become a leader in preparing and conducting audits. Successful completion of this course meets the training requirements for certification of individual QMS Lead Auditors.

This breakfast seminar provides high-quality professional learning for continuous improvement/quality personnel from all sectors.

Session includes continental breakfast and a two-hour workshop.

Network with your peers as you discover new ways to improve your business.

Breakfast Series Session 2: Kick-Starting 5S Into Sustainability

Internal Auditor Refresher Course Audits remain a crucial requirement of the ISO/IATF standards to verify the compliance of an organization’s quality management system. Internal auditors must be knowledgeable of ISO/IATF requirements to effectively perform internal audits. Taught by experienced auditors, this one-day refresher course is designed for both new and existing auditors who need a thorough refresher on how to perform an internal audit. Participants will review the tools needed to effectively prepare and conduct first- and second-party audits. This course uses interactive learning methods to engage participants in a review of documented information, process approach and risk-based thinking.

This breakfast seminar provides high-quality professional learning for continuous improvement/quality personnel from all sectors.

Session includes continental breakfast and a two-hour workshop.

Network with your peers as you discover new ways to improve your business.

Breakfast Series Session 3: A3 Problem-Solving This breakfast seminar provides high-quality professional learning for continuous improvement/quality personnel from all sectors.

Session includes continental breakfast and a two-hour workshop.

Network with your peers as you discover new ways to improve your business.

Plexus AS9100D: Understanding and Internal Quality Auditing

Breakfast Series Session 4: Process Mapping

Internal audits remain a crucial requirement of the AS9100D standard to verify the compliance of an organization’s quality management system to the standard. This course is designed for both new and existing internal auditors who need a thorough refresher on how to perform an internal audit to AS9100.

Participants will gain an in-depth understanding of AS9100D and the tools needed to effectively prepare and conduct firstand second-party audits to AS9100D. Using interactive learning methods, this course engages participants in a detailed review of AS9100D including key changes related to counterfeit parts, documented information, operational risk management, process approach and risk-based thinking.

This breakfast seminar provides high-quality professional learning for continuous improvement/quality personnel from all sectors.

Session includes continental breakfast and a two-hour workshop.

Network with your peers as you discover new ways to improve your business.”

Breakfast Series Session 5: Guidelines for Deployment: What It Takes This breakfast seminar provides high-quality professional learning for continuous improvement/quality personnel from all sectors.

Session includes continental breakfast and a two-hour workshop.

Network with your peers as you discover new ways to improve your business.

Breakfast Series: Lean and Continual Improvement This series of five breakfast seminars provides high-quality professional learning for continuous improvement/quality personnel from all sectors. Each event includes continental breakfast and a 24

Plexus: ISO 13485:2016 Medical Devices Understanding and Internal Auditor

results. Participants will be able to use their new knowledge and skills immediately to make government simpler, faster, better and less costly. The course is filled with government examples and exercises. An in-depth simulation involving a prototypical agency helps participants build their toolkits by way of a real-world situation. It’s perfect for people who work in government in any Ohio city, township, county, school district, public university or other governmental agency or organization.

In the field of medical products, devices, and components, regulatory requirements and customer expectations are demanding. Throughout the world, manufacturers and their suppliers are expected to comply with the highest standards and regulations. ISO 13485?Medical devices is the standard for organizations engaged in the manufacture of medical devices.

Designed for new and current auditors interested in sharpening their auditing skills, participants will acquire the necessary skills to become a leader in preparing and conducting 1st and 2nd party audits to ISO 13485. This course includes a simulated audit, based on documentation from an actual organization, so participants can develop and refine their newly acquired knowledge and skills.

Lean Six Sigma Refresher Course Haven’t used your Green Belt skill sets in some time? Need to brush up on your Green Belt skills and knowledge, Minitab or QI Macros? Preparing to enroll in a Black Belt course and need a refresher? Brush up your knowledge and application skills in this one-day refresher course that covers the basic Green Belt tools and concepts needed for an effective project.

This course is designed for Lean Six Sigma Green Belts and Continuous Improvement Professionals with knowledge of statistical tools and methods.

Note: This is not a certification course.

Plexus: Understanding and Internal Auditing for ISO 14001:2015 An environmental management system (EMS) based on the ISO 14001 standard is recognized worldwide as a superior methodology for reducing environmental hazards, maintaining regulatory compliance and as a cost-saving vehicle. EMS internal auditors assist an organization in maintaining an effective EMS and in meeting environmentally sensitive targets and objectives.

Using environmental methodology and tools, this course helps your organization drive continuous improvement. Learn a range of internal EMS auditing skills that will help you become a strong advocate and auditor in your company’s effort to obtain maximum value from its commitment to environmental issues. Gain confidence in your audit skills, from planning through reporting the results. Acquire actual experience working as a member of a functioning audit team during the course.

Lean Six Sigma Yellow Belt for Education This blended learning course is ideal for all individuals within an education environment who wish to become familiar with Lean Six Sigma methodologies and the tools necessary to identify opportunities for eliminating waste, reducing costs and improving processes. Yellow Belts have the skills to represent individual departments or organizations as active members on Lean Six Sigma project teams.

Lean Six Sigma Yellow Belt for Health Care Lean Six Sigma Yellow Belt for Health Care is ideal for all individuals working within a health care environment. Yellow Belts are familiar with Lean Six Sigma methodologies and the tools necessary to identify opportunities for eliminating waste, reducing costs and improving processes. This blended-learning course will give you the skills needed to represent individual departments or organizations as an active member on Lean Six Sigma project teams.

Plexus: Understanding ISO 9001:2015 Learn ISO 9001:2015 concepts through this hands-on, interactive course – an in-depth, clause-by-clause review of the Standard.

Special Topic - FMEA: What’s New? A new set of common FMEA requirements/expectations enables suppliers to have a single FMEA business process with a set of methods and tools to produce robust FMEAs that meet customer needs. This workshop provides a review of the harmonization and standardization of the AIAG FMEA manual’s 5th edition.

Lean Six Sigma Green Belt for Healthcare - Comprehensive This course is customized to meet the unique needs of current and future health care professionals. Upon successful completion, participants will be certified as Lean Six Sigma Green Belts in Healthcare. Green Belts in Healthcare work directly with crossfunctional project leaders to carry out identified improvement projects using LSS methodologies within a health care organization. Green Belts can implement all of the appropriate tools to lead independent local projects when necessary. This course contains both Yellow and Green Belt content.

Understanding the New ISO 17025:2017 ISO 17025:2005 is an indispensable tool in the form of a standard to develop and establish a quality system for a laboratory.

This workshop provides an introduction to the new ISO/IEC 17025:2017, discussing the new structure/content, outlining the key changes and conducting a crosswalk comparison to ISO/ IEC 17025:2005 to help learners understand and apply the new requirements.

Lean Six Sigma: Yellow Belt Lean Six Sigma Yellow Belt training is ideal for all individuals within an organization. Yellow Belts are familiar with the Lean Six Sigma methodologies and tools necessary to identify opportunities for eliminating waste, reducing costs and improving processes, and they have the skills to represent individual departments or organizations as active members on LSS project teams. This blended-learning course includes two in-class sessions that incorporate hands-on activities and discussion. Lunch is provided for both in-class sessions.

Lean Essentials Boot Camp Basics (Manufacturing) This course teaches the foundations and ideology behind Lean methods and how they integrate within organizations to achieve process improvement. Upon completion, participants will have a firm understanding of what Lean is and how it can benefit organizations. Basic Lean tools such as 8 Wastes, 5S and Kaizen events are also covered.

Lean Six Sigma: Yellow Belt to Green Belt

LeanOhio Boot Camp: Transforming the Public Sector (Four days)

Upon successful completion of this course, participants will be certified as Lean Six Sigma Green Belts. Green Belts work directly with cross-functional project leaders to carry out identified improvement projects using LSS methodologies and can implement the appropriate tools to lead independent local projects when necessary. This course uses QI Macros software; participants

LeanOhio Boot Camp is an intensive, four-day training course that gets people learning and using Lean methods and tools. The entire program is tailored to the public sector workplace and public sector processes. This is practical training aimed at generating 25

should bring their own laptops to download the provided software.

Prerequisite: Lean Six Sigma: Yellow Belt Certification or significant education and industry experience.

industry safety and health principles. Taught by OSHA-authorized instructors, this course helps participants make sense of OSHA standards and understand how to apply them.

Lean Six Sigma: Green Belt to Black Belt

Eight Disciplines (8D) Problem-Solving Team Approach

Upon successful completion of this course, participants will be certified as Lean Six Sigma Black Belts. Black Belts are trained experts in Lean, Six Sigma and statistical process control techniques. The LSS Black Belt course teaches the effective use of DMAIC principles needed to improve business processes as well as Lean tools to reduce waste and increase productivity.

Participants will gain the necessary tools to lead cross-functional project teams through implementation. This course uses MINITAB statistical software for all project calculations. The course uses MINITAB statistical software for all project calculations; participants should bring their own laptops to download the provided software.

Prerequisite: Lean Six Sigma: Green Belt Certification or significant education and industry experience.

The 8 Disciplines (8D) problem-solving model was implemented by Ford in the 1980s as part of its Team Oriented Problem Solving (TOPS) program. 8D is a robust and structured approach to identifying, correcting and eliminating recurring problems. Though it originated in the automotive sector, it can be applied to any industry.

This course provides an overview of the formalized 8D problemsolving approach, utilizing the most frequently used techniques.

Students will learn how to select the techniques that work best for different types of problems. Practical exercises will show students how to use the techniques effectively and become a culture of “thinkers.” 8D provides team synergy and offers strategies to identify the root cause and implement containment actions as well as corrective and preventive action plans to get rid of the problem.

Lean and the Supply Chain

Lean Essentials for Healthcare: Foundational Skills (Online)

Focused on the application of Lean concepts, this workshop is designed for Lean Six Sigma practitioners and supply chain professionals wishing to collaborate more effectively on continuous improvement activity in the supply chain space.

Process excellence is achieved through understanding, engagement, skills, behaviors, processes and results. Our Lean/ Process Improvement curriculum accelerates your drive to peak performance by preparing everyone to contribute to your success and ROI. This interactive, self-paced online course helps you transform culture by enabling you to engage, develop consistent competencies and improve project results while providing the foundational skills of Lean.

Learn about Lean and the foundational techniques for Lean, including 5S, Eight Wastes, Flow/Pull, Kaizen events and process mapping.

Value Stream and Process Mapping This blended-learning course teaches participants various methods for mapping business processes. It includes 16 hours of classroom instruction and two to four hours of online assignments (varies by individual). Through experiential instruction, discussion, group activities and hands-on exercises, participants will learn how to identify a business process, read and create process maps and document the process.

Lean Essentials for Manufacturing: Foundational Skills (Online) “Process Excellence is achieved through understanding, engagement, skills, behaviors, processes and results. Our Lean/ Process Improvement curriculum accelerates your drive to peak performance by preparing everyone to contribute to your success and ROI. This interactive, self-paced online course helps you transform culture by enabling you to engage, develop consistent competencies and improve project results while providing the Foundational Skills of Lean.

Learn about Lean and its foundational techniques, including 5S, 8 Wastes, Flow/Pull, Kaizen events and process mapping.”

Lean for Education: Comprehensive (Online) Gain a more comprehensive understanding of how to apply process improvement methodology in the education environment.

This online course combines introductory topics with additional Lean modules to take your process improvement implementation one step further. Discover how to make the most of Lean methodologies and tools to help your organization see rapid improvements to process flow while eliminating waste.

Lean for Education: Introduction (Online) Begin with the fundamentals of Lean for Education to understand how Lean principles can be applied to education. In the Lean for Education series, participants will learn the tools necessary to identify and remove waste from a process, sustain the gains made and improve the operation and safety of their organization.

OSHA General Industry (10 Hours) This 10-hour course promotes awareness of common job-related safety and health hazards. Participants will be introduced to OSHA policies, procedures and standards as well as general 26

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