Program Policies

LIVINGSTON HOMEOWNERS ASSOCIATION

PROGRAM POLICIES U P D A T E D

2 0 2 4

L I V I N G S T O N - C O N N E C T . C O M

C O N T A C T

U S

THE LIVINGSTON HUB 1248 LIVINGSTON WAY NE CALGARY, AB T3P 0V6 P: 587-391-6239 F: 587-391-6319

FRONT DESK - GENERAL INFO/REGISTRATION QUESTIONS INFO@LIVINGSTONHUB.CA 587-391-6239

PROGRAM & EVENTS COORDINATOR MEG OLLIVE PROGRAMS@LIVINGSTONHUB.CA

EVENTS COORDINATOR CASSIE TREWARN EVENTS@LIVINGSTONHUB.CA

FACILITY RENTALS HARVEEN BHULLAR RENTALS@LIVINGSTONHUB.CA

L I V I N G S T O N - C O N N E C T . C O M

2

PLEASE NOTE; UPON COMPLETTION OF REGISTRATION, YOU AGREE TO THE LHOA PROGRAM POLICIES

P R O G R A M

F E E S

ALL OF OUR PROGRAMS ARE OPEN TO BOTH LIVINGSTON RESIDENTS AS WELL AS NON-RESIDENTS. NON-RESIDENTS ARE SUBJECT TO FULL PRICE WHEREAS LIVINGSTON RESIDENT AND BROOKFIELD RESIDENTS ARE GRANTED A DISCOUNT ON ALL PROGRAMS.

LIVINGSTON RESIDENT RATE (RR)

LIVINGSTON RESIDENT RATE APPLIES TO ALL LIVINGSTON RESIDENTS IN GOOD STANDING. TENANTS MAY ALSO RECEIVE THE LIVINGSTON RESIDENT RATE, AS LONG AS THE LANDLORD HAS TRANSFERRED THEIR MEMBERSHIP PRIVILEGES.

BROOKFIELD RESIDENT RATE (BR)

BROOKFIELD RESIDENT RATE APPLIES TO ALL RESIDENTS WHO LIVE IN A COMMUNITY WHICH HAS BEEN DEVELOPED BY BROOKFIELD RESIDENTIAL. TO RECEIVE THE BROOKFIELD RESIDENT RATE PLEASE CALL OR EMAIL BEFORE REGISTRATION.

NON-RESIDENT RATE (NR)/REGULAR PRICE NON-RESIDENT RATE APPLIES TO ALL OTHER REGISTRANTS.

KIDSPORT/JUMPSTART

WE ARE ABLE TO ACCEPT APPLICATIONS/REGISTRATIONS FOR FAMILIES THAT CANNOT AFFORD PROGRAMS FOR THEIR CHILDREN. THIS MUST BE ARRANGED VIA KIDSPORT/JUMPSTART PRIOR TO REGISTRATION. THEY OFTEN REQUIRES PROOF OF REGISTRATION, PLEASE CONTACT PROGRAMS@LIVINGSTONHUB.CA DIRECTLY TO DISCUSS YOUR OPTIONS.

L I V I N G S T O N - C O N N E C T . C O M

3

PLEASE NOTE; UPON COMPLETTION OF REGISTRATION, YOU AGREE TO THE LHOA PROGRAM POLICIES

R E G I S T R A T I O N ONLINE: WWW.LIVINGSTON-CONNECT.COM

IF YOU ARE A LIVINGSTON RESIDENT , YOU WILL ALREADY HAVE AN ACCOUNT IN OUR SYSTEM. IF YOU ARE UNSURE OF YOUR LOGIN INFORMATION, PLEASE SEND US AN EMAIL WITH YOUR PROPERTY ADDRESS AND WE CAN RETRIEVE THE INFORMATION FOR YOU.

BY PHONE OR IN PERSON

THE LIVINGSTON HUB IS OPEN FROM 9AM-9PM AND OUR AMBASSADORS WILL BE HAPPY TO HELP YOU REGISTER IN PERSON OR OVER THE PHONE. PLEASE CALL 587-391-6239.

NON-RESIDENT REGISTRATION

ALL OF OUR PROGRAMS ARE OPEN TO ALL COMMUNITIES, IF YOU HAVE NEVER DONE A PROGRAM WITH US AND YOU ARE NOT A RESIDENT IN LIVINGSTON PLEASE SEND AN EMAIL TO INFO@LIVINGSTONHUB.CA AND WE WILL BE HAPPY TO MAKE YOU AN ACCOUNT. YOU ARE STILL ABLE TO REGISTER ONLINE OVER THE PHONE OR IN PERSON ONCE AN ACCOUNT IS CREATED. PLEASE NOTE, REGISTRATION IS NOT COMPLETE WITHOUT PAYMENT.

L I V I N G S T O N - C O N N E C T . C O M

4

PLEASE NOTE; UPON COMPLETTION OF REGISTRATION, YOU AGREE TO THE LHOA PROGRAM POLICIES

P R O G R A M P O L I C I E S NO EXCEPTIONS WILL BE MADE TO THE POLICY OUTLINED BELOW. PLEASE REVIEW CAREFULLY. COVID-19 UPDATE THE LIVINGSTON HUB WILL FOLLOW ANY GUIDELINES SET FORTH BY THE ALBERTA GOVERNMENT. IN THE EVENT THAT THE PROGRAM GETS SHUT DOWN, PRORATED REFUNDS WILL BE PROVIDED.

PHOTOS/VIDEOS

PHOTOS AND OR VIDEOS MAY BE TAKEN BY THE LIVINGSTON HOA STAFF DURING EVENTS AND PROGRAMS. THESE MAY BE USED FOR PROMOTIONAL MATERIALS. ANY QUESTIONS OR CONCERNS CAN BE DIRECTED TO PROGRAMS@LIVINGSTONHUB.CA

NON-RESIDENT ACCESS TO THE HUB NON-LIVINGSTON RESIDENTS WILL ONLY BE GRANTED ACCESS TO THE HUB DURING THE SCHEDULED PROGRAM TIME, AND ARE NOT PERMITTED TO USE FACILITIES NOT INCLUDED IN PROGRAMING.

L I V I N G S T O N - C O N N E C T . C O M

5

PLEASE NOTE; UPON COMPLETTION OF REGISTRATION, YOU AGREE TO THE LHOA PROGRAM POLICIES

W I T H D R A W A L S NO EXCEPTIONS WILL BE MADE TO THE POLICY OUTLINED BELOW. PLEASE REVIEW CAREFULLY. WITHDRAWALS/ REFUND REQUESTS ALL WITHDRAW REQUESTS MUST BE PROVIDED TO THE PROGRAM AND EVENTS COORDINATOR BY EMAIL TO: PROGRAMS@LIVINGSTONHUB.CA. A $15.00 ADMINISTRATION FEE WILL APPLY TO ALL PROGRAM WITHDRAW REQUESTS, PLEASE SEE BELOW. -REQUESTS TO WITHDRAW MORE THEN 14 DAYS PRIOR TO PROGRAM START DATE WILL RESULT IN A FULL REFUND AND IT WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT. A $15.00 ADMINISTRATION FEE WILL APPLY. -REQUESTS TO WITHDRAW FROM A PROGRAM LESS THAN 14 DAYS PRIOR TO THE FIRST DAY OF THE PROGRAM WILL BE CHARGED A 20% PROGRAM FEE AND A $15.00 ADMINISTRATION FEE WILL APPLY. -REQUESTS TO WITHDRAW FROM A PROGRAM AFTER THE FIRST CLASS WILL BE ISSUED FOR MEDICAL REASONS ONLY AND A DOCTOR'S NOTE IS NECESSARY AT THE TIME OF THE REQUEST. A PRO-RATED REFUND WILL BE ISSUED TO THE ORIGINAL FORM OF PAYMENT AND A $15.00 ADMINISTRATION FEE WILL APPLY.

L I V I N G S T O N - C O N N E C T . C O M

6

PLEASE NOTE; UPON COMPLETTION OF REGISTRATION, YOU AGREE TO THE LHOA PROGRAM POLICIES

T R A N S F E R S + P R O - R A T E S NO EXCEPTIONS WILL BE MADE TO THE POLICY OUTLINED BELOW. PLEASE REVIEW CAREFULLY. TRANSFERS ALL TRANSFER REQUESTS MUST BE PROVIDED TO THE PROGRAM AND EVENTS COORDINATOR BY EMAIL TO: PROGRAMS@LIVINGSTONHUB.CA. ALL TRANSFERS ARE SUBJECT TO AVAILABILITY. PROGRAM FEE DIFFERENCES MAY APPLY. NO TRANSFERS WILL BE PERMITTED AFTER ONE WEEK OF THE PROGRAM START DATE UNLESS FOR MEDICAL REASONS AND DOCUMENTATION IS REQUIRED AT THE TIME OF THE REQUEST.

PRO-RATES AT THIS TIME WE DO NOT OFFER PRO-RATED YOUTH PROGRAMS DUE TO LATE REGISTRATION AND OR MISSED CLASSES WITHOUT MEDICAL DOCUMENTATION. DIRECT ALL PRO-RATE INQUIRIES VIA EMAIL TO PROGRAMS@LIVINGSTONHUB.CA

L I V I N G S T O N - C O N N E C T . C O M

7

PLEASE NOTE; UPON COMPLETTION OF REGISTRATION, YOU AGREE TO THE LHOA PROGRAM POLICIES

L O W E N R O L L M E N T PARTICIPANTS ARE REMINDED TO REGISTER EARLY TO ENSURE THEIR DESIRED PROGRAM RUNS CANCELLATION DUE TO LOW ENROLLMENT ALL PROGRAMS ARE SUBJECT TO CANCELLATION IF THERE IS INSUFFICIENT REGISTRATION. PARTICIPANTS ARE REMINDED TO REGISTER EARLY TO ENSURE THEIR DESIRED PROGRAM RUNS. IN THE EVENT A PROGRAM IS CANCELLED DUE TO LOW REGISTRATION, YOU WILL BE NOTIFIED BY EMAIL PRIOR TO THE PROGRAMS START DATE WITH THE FOLLOWING OPTIONS: 1. TRANSFER PARTICIPANT TO ANOTHER PROGRAM (SUBJECT TO SPACE AVAILABILITY) 2. RECEIVE AN ACCOUNT CREDIT FOR FUTURE USE 3. RECEIVE A REFUND FOR THE PROGRAM ON ORIGINAL METHOD OF PAYMENT

L I V I N G S T O N - C O N N E C T . C O M

8

PLEASE NOTE; UPON COMPLETTION OF REGISTRATION, YOU AGREE TO THE LHOA PROGRAM POLICIES

C A N C E L L E D C L A S S E S CANCELLED AND/OR POSTPONED CLASSES WE DO OUR BEST TO AVOID CANCELLING CLASSES OR POSTPONING CLASSES BUT OCCASIONALLY IT DOES HAPPEN. CANCELLATIONS HAPPEN FOR VARIOUS REASONS AND YOU WILL BE CONTACTED DIRECTLY VIA THE EMAIL PROVIDED IN THE REGISTRATION PROCESS ABOUT ANY PROGRAM CANCELLATIONS/POSTPONEMENTS AS SOON AS POSSIBLE. THE PROGRAM COORDINATOR WILL PROVIDE ALTERNATIVES DEPENDING ON THE CIRCUMSTANCES THESE MAY INCLUDE BUT NOT LIMITED TO: 1. A PRO-RATED REFUND TO THE ORIGINAL FORM OF PAYMENT 2. A PRO-RATED CREDIT YOUR ACCOUNT 3. A MAKE-UP CLASS

L I V I N G S T O N - C O N N E C T . C O M

9

PLEASE NOTE; UPON COMPLETTION OF REGISTRATION, YOU AGREE TO THE LHOA PROGRAM POLICIES