Livability Holiday Brochure

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/LYDELOLW\ +ROLGD\V provides holidays for disabled people, their friends and families at our quality, accessible accommodation. We make sure your holiday is memorable and fun. With Livability, disability is no barrier to having a great time away. :KDW WDNHV \RXU IDQF\" We offer hotel-style and self-catering accommodation around the UK, for your perfect holiday. You can choose from a variety of attractive coastal and countryside locations. Livability Holidays means a great break whatever your disability or mobility issues – we have the facilities, access and expertise to assist you.

In this brochure you will ďŹ nd information about: • location • accommodation • special facilities and equipment

For further information, including tariffs, please call 08456 584478.

You can ďŹ nd out more about Livability’s wide range of services on p19, or visit www.livability.org.uk Please check opening times for attractions mentioned in this brochure, to avoid disappointment.

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Minehead Llandudno

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Lake District 9

Ambleside

South West

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10 Weston-super-Mare 11 Weymouth

South Coast 16

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Bognor Regis Bracklesham Bay Felpham Selsey

East of England 16 Clacton-on-Sea 17 Wroxham

Booking Information 18

Guide to booking and terms and conditions

7RXULVP )RU $OO DQG +ROLGD\V )RU $OO Livability Holidays is a member of Tourism for All, which works to create, develop and support an accessible hospitality and tourism industry for disabled people in the UK and Europe.

We are also members of Holidays For All, a consortium of disability charities providing accessible accommodation.

For further information, visit www.tourismforall.org.uk and www.holidaysforall.org.uk

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Registered Charity 1116530 Registered in England no. 5967087 Livability is a company limited by guarantee

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f you’re looking for that perfect break, book in at our hotel-style accommodation in Somerset or North Wales.

Many of our guests return year after year, certain their holiday will be stress-free because our staff offer outstanding service and expertise. We specialise in taking care of all your needs so you just have to sit back and relax.

And, of course, enjoy our superb catering!

The Promenade has been providing excellent, accessible holidays since we welcomed our ďŹ rst guests back in 1976. We take great pride in giving you the very best service. Nothing is too much trouble for our very friendly and helpful staff team.

The Promenade is beautifully situated on the seafront, with sweeping views across the bay. It’s an easy stroll to the harbour, with picturesque cottages along the way. Beautiful Blenheim Gardens is close by, with summer concerts at the traditional bandstand. We are open all year round, with eight fully accessible rooms and three top-oor rooms for carers or family members. We offer discounted winter breaks from November to the beginning of March, and a choice of themed breaks all year.

At The Promenade, you can start the day with a full English breakfast with all the trimmings. Lunches are served all day in the restaurant or in our beautiful conservatory, overlooking the garden and the bay. The bar is open all day, serving a selection of drinks and beverages. Our chefs cater for all dietary needs and will happily discuss any requirements with you before your visit.

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West Country The Promenade, Minehead, Somerset 2XU JXHVWV VD\

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The Promenade has been thoughtfully converted to suit all guests. The main entrance has a covered, ďŹ&#x201A;at walkway with automatic doors. The car park is ramped to allow easy access through the conservatory into the building.

All rooms are ensuite and accessible rooms have a wet-room. You can enjoy our hospitality trays and remote-controlled TV, and for your safety, all rooms are ďŹ tted with an emergency call system. Borrow a book from our well-stocked bookcase or relax with a DVD in the comfort of your room.

Assistance dogs are welcome â&#x20AC;&#x201C; please notify us when you make your booking.

â&#x20AC;˘ emergency call system â&#x20AC;˘ ďŹ xed and manual hoists â&#x20AC;˘ level-access shower rooms â&#x20AC;˘ electrically adjustable beds â&#x20AC;˘ shower chairs â&#x20AC;˘ lift to ďŹ rst ďŹ&#x201A;oor

3ULPH ORFDWLRQ The Promenade is situated on the Esplanade towards the harbour, away from the main bustle of the seafront. It enjoys a quiet location but is only a couple of minutesâ&#x20AC;&#x2122; walk from any of the townâ&#x20AC;&#x2122;s many attractions.

The nearest railway station is Taunton, where you will ďŹ nd accessible taxis and buses for easy transfer just outside the station entrance.

Please call

01643 702572 with any queries about The Promenade â&#x20AC;&#x201C; we are here to help.

Sandra Atkins, manager

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North Wales The West Shore, Llandudno, Conwy

The West Shore is located on the quieter west side of Llandudno, with superb views across Conwy Bay towards the Isle of Anglesey and the rugged Conwy mountains. Itâ&#x20AC;&#x2122;s ideally positioned - just a short stroll away from the bustling town centre and stunning Llandudno Bay, with its ornate Victorian pier and promenade.

Itâ&#x20AC;&#x2122;s not just the beautiful coast that makes this part of North Wales so popular but also a wealth of attractions. With the dramatic Conwy valley and Snowdonia National Park only a short drive away, you are sure to ďŹ nd a spot to take that perfect holiday snap, whatever time of year you visit.

5HOD[ ZLWK XV The West Shore has been refurbished to a very high standard, creating beautiful surroundings with a relaxed atmosphere. Our bedrooms offer multi-channel, ďŹ&#x201A;at-screen televisions, and tea- and coffee-making facilities.

We provide all amenities for wheelchair users. All bedrooms have fully accessible ensuite facilities with wheel-in shower. An emergency call system means peace at mind for you because help is always at hand. Some bedrooms have a tracking hoist and proďŹ ling bed.

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:LQH DQG GLQH We have earned an enviable reputation for our substantial Welsh breakfast, which will set you up for a day of fun and exploration. As the evening approaches, you can enjoy a drink in the bar lounge before sampling the ďŹ ne fare in our restaurant. After dinner, why not enjoy the entertainment, provided most evenings? Live entertainers, bingo and quiz nights will make your holiday special.

7DNH LW HDV\ If you donâ&#x20AC;&#x2122;t have your own transport or just fancy a break from driving, donâ&#x20AC;&#x2122;t worry - you wonâ&#x20AC;&#x2122;t miss out. We have an accessible minibus with tail-lift and offer a number of excursions each week.

The nearest mainline railway station is Llandudno Junction, with direct links to London, Manchester, Birmingham and Cardiff. Our accessible minibus service can meet you at the station for an easy transfer.

:H RIIHU â&#x20AC;˘ emergency call system â&#x20AC;˘ ďŹ xed and manual hoists â&#x20AC;˘ level-access shower rooms â&#x20AC;˘ some rooms with tracking hoist and proďŹ ling bed â&#x20AC;˘ shower chairs â&#x20AC;˘ lift to all ďŹ&#x201A;oors â&#x20AC;˘ hearing loop

Please call

01492 876833 with any queries about The West Shore â&#x20AC;&#x201C; we are here to help.

Andy Hibble, manager

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ur holiday properties enjoy fabulous locations and give you the ďŹ&#x201A;exibility that makes for a great time away.

Whether your ideal choice is seaside, restful countryside or mountain views, we can offer you the perfect property.

Because we specialise in accessible accommodation, your break will be hassle-free.

Donâ&#x20AC;&#x2122;t hesitate to contact us for more details about our properties, on 08456 584478.

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Lake District Nationwide Cottage, Ambleside, Cumbria 2XU JXHVWV VD\

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This charming bungalow is set in the heart of Cumbria close to Lake Windermere, Englandâ&#x20AC;&#x2122;s largest lake. It offers spectacular views of unspoilt countryside, so donâ&#x20AC;&#x2122;t forget to take your camera! Youâ&#x20AC;&#x2122;ll be close to the pretty town of Ambleside, full of speciality shops, busy restaurants and inviting pubs.

This property provides an excellent base for touring the Lake District and discovering its ďŹ ne attractions. Enjoy a boat trip with superb views from the water, or explore the Forest of the Lakes. You can take a trip to the Lakeland Sheep and Wool Centre, or visit some of the areaâ&#x20AC;&#x2122;s galleries, ďŹ ne houses, churches and museums.

â&#x20AC;˘ sleeps seven â&#x20AC;˘ electric proďŹ ling bed x2 â&#x20AC;˘ wheel-in shower â&#x20AC;˘ self-propelled shower/ commode chair â&#x20AC;˘ mobile hoist â&#x20AC;˘ adapted kitchen â&#x20AC;˘ bedlinen provided

<RXU EXQJDORZ VOHHSV VHYHQ This comfortable bungalow will sleep up to seven, with a beautiful secluded garden for you to enjoy. It offers a twin room, three single rooms (one with ensuite wheel-in shower) and two z-beds. The pleasant living area has a colour TV, video player and hi-ďŹ . The specially adapted, ďŹ tted kitchen is equipped with an oven, fridge, freezer, microwave and washing machine.

There is central heating throughout.

Call us to book:

08456 584478 www.livability.org.uk 9

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South West Villa Ryall, Worle, Weston-super-Mare, Somerset

,Q EULHI â&#x20AC;˘ sleeps eight â&#x20AC;˘ electric mobile bed x2 â&#x20AC;˘ wheel-in shower â&#x20AC;˘ self-propelled shower chair/commode â&#x20AC;˘ electric mobile hoist â&#x20AC;˘ adapted kitchen

Call us to book:

08456 584478 www.livability.org.uk

This newly adapted bungalow is set in its own garden, close to amenities.

Weston-super-Mare boasts a brand-new pier, due to open summer 2010, plus amusement park and miles of sandy beaches.

With museums and National Trust properties nearby, you certainly wonâ&#x20AC;&#x2122;t go short of things to do. The village of Worle, mentioned in the Domesday Book of 1086, is just three miles from Weston.

<RXU EXQJDORZ VOHHSV HLJKW The property has four bedrooms, with two twin rooms at ground level, and a twin and a single room with z-bed on the dormer-style ďŹ rst ďŹ&#x201A;oor. The large lounge/ dining area with TV and DVD has French doors opening to a decked terrace and spacious garden. There is an accessible kitchen with microwave, oven, fridge freezer, washing machine and tumble dryer. Bedlinen is not provided.

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South West Anchor House, Weymouth, Dorset

Weymouth, with its Georgian seafront houses overlooking an award-winning sandy beach, is set in a designated Area of Outstanding Natural Beauty.

This delightful seaside town has everything to make a truly enjoyable holiday, with plenty to see and do. With attractions like the Sea Life Park, Portland Castle, RSPB Lodmoor Nature Reserve, the Brewers Quay complex and Timewalk Museum, youâ&#x20AC;&#x2122;ll be spoilt for choice.

The town provides ďŹ rst-class facilities for disabled people. The entire town centre is wheelchair friendly, with ramps to the beach and free beach wheelchair attachments available in the summer season â&#x20AC;&#x201C; but book ahead!

There is also a land train during the summer season, with ramp access to the rear carriage.

<RXU KRXVH VOHHSV WHQ Anchor House is a semi-detached Victorian house, specially converted whilst retaining its period character. In a quiet location close to the promenade and town centre, it is ideally equipped for wheelchair access.

It sleeps ten people with one double, three twin and two single rooms. Four of the bedrooms and two shower rooms are accessible for wheelchair users. In addition, the property has a mobile hoist and a self-propelled shower chair.

Relax in the comfortable living area with TV, video and hi-ďŹ , or enjoy the spacious garden. The fully-ďŹ tted kitchen with oven, fridge, microwave, dishwasher and washing machine has been adapted to provide adjustable services. Tumble dryer available in garage. Full central heating and a payphone are installed and there is off-road parking. Bedlinen is not provided.

,Q EULHI â&#x20AC;˘ sleeps ten â&#x20AC;˘ electric proďŹ ling bed x2 â&#x20AC;˘ mobile hoist â&#x20AC;˘ wheel-in shower â&#x20AC;˘ self-propelled shower/ commode chair â&#x20AC;˘ lift to upper ďŹ&#x201A;oor (max 250kg) â&#x20AC;˘ adapted kitchen 11

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South Coast Farrell House, Bognor Regis, West Sussex

,Q EULHI â&#x20AC;˘ sleeps eight â&#x20AC;˘ electric proďŹ ling bed â&#x20AC;˘ electric ceiling hoists & mobile hoist â&#x20AC;˘ wheel-in shower â&#x20AC;˘ self-propelled shower chair â&#x20AC;˘ adapted kitchen

If youâ&#x20AC;&#x2122;re a sun worshipper, then head to Bognor Regis. This genteel seaside resort with its Victorian heritage claims to bask in more sun than anywhere else in the country. As for fun, it offers a wide range of traditional seaside attractions, from the pier and seafront promenade to its popular theatre and museum.

Youâ&#x20AC;&#x2122;ll ďŹ nd Bognor well-served with shops, cafĂŠs, restaurants and pubs. The beautiful beaches have also won the EU Blue Flag award in recognition of their cleanliness.

For a change, visit the Rose Green Centre of Art and Craft, or take a day trip to the Lurgashall Winery. And when you fancy some shopping, Bognor town centre is fully pedestrianised, with level terrain throughout the town.

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Call us to book:

08456 584478 www.livability.org.uk

Farrell House is set in a quiet residential area, just eight minutesâ&#x20AC;&#x2122; walk from the seafront and shops. The house sleeps eight people with two twins, one single and one triple room. This property has a large open-plan lounge/dining area with TV and hi-ďŹ . The adapted, ďŹ tted kitchen is equipped with oven, microwave, fridge freezer and washing machine. Tumble dryer available in the garage.

To make the most of those long summer evenings, there is a ramp into the secluded leafy garden. Garage parking, central heating and a payphone make your stay as comfortable and convenient as possible. Bedlinen not provided.

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South Coast Tamarisk, Bracklesham Bay, Chichester, West Sussex 2XU JXHVWV VD\

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Bracklesham Bay provides fabulous views across the Solent towards the Isle of Wight and is just six miles south of historic Chichester. The coastline boasts isolated havens and beauty spots and is an ideal setting for a relaxing holiday.

Close by is Pagham Harbourâ&#x20AC;&#x2122;s nature reserve, a birdspotterâ&#x20AC;&#x2122;s paradise â&#x20AC;&#x201C; so bring your binoculars! When youâ&#x20AC;&#x2122;d like to take in a larger resort, Bognor Regis is an easy drive, as is Hayling Island â&#x20AC;&#x201C; or visit Portsmouth and take the ferry to the Isle of Wight.

<RXU EXQJDORZ VOHHSV VL[ Tamarisk is only a few minutesâ&#x20AC;&#x2122; walk from the sea. It can sleep up to six people, with two twin bedrooms, one of which is ensuite, and a single room and z-bed. The lounge has TV and hi-ďŹ . The ďŹ tted kitchen is equipped with oven, fridge, microwave, dishwasher, washing machine and tumble dryer. A patio is the ideal place to enjoy the sea air. Special facilities at the property include electric and mobile hoists. Central heating and a payphone are installed and there is garage parking.

,Q EULHI â&#x20AC;˘ sleeps six â&#x20AC;˘ electric proďŹ ling bed â&#x20AC;˘ electric and mobile hoist â&#x20AC;˘ wheel-in shower â&#x20AC;˘ self-propelled shower/ commode chair â&#x20AC;˘ adapted kitchen â&#x20AC;˘ bedlinen provided 13

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South Coast Beach Lodge, Felpham, West Sussex

,Q EULHI â&#x20AC;˘ sleeps nine â&#x20AC;˘ electric proďŹ ling bed â&#x20AC;˘ ceiling track hoist â&#x20AC;˘ lift (1050mm x 1050mm) â&#x20AC;˘ wheel-in shower and separate bathroom â&#x20AC;˘ shower/commode chair â&#x20AC;˘ adapted kitchen

Call us to book:

08456 584478

Beach Lodge offers a breathtaking panoramic view over the coast, with miles of promenade close by. Youâ&#x20AC;&#x2122;ll be situated on a private estate on the seafront, in a Sussex village.

Yet youâ&#x20AC;&#x2122;re also right next door to the renowned resort of Bognor Regis, with its theatre, cinema, shops, attractions and, of course, the pier. For even more to do and see, youâ&#x20AC;&#x2122;ll ďŹ nd Fishbourne Roman Palace, Arundel Castle, Arun Leisure Centre and Boxgrove Priory nearby.

<RXU KRXVH VOHHSV QLQH Beach Lodge is a large property adapted for wheelchair users, boasting glorious sea views from all front rooms. The house is suitable for larger groups, with three twin rooms, one double and one single. There is ramped access to this split-level property, with a lift to all levels.

The living area is complete with TV, with Freeview and DVD player, and hi-ďŹ .

The ďŹ tted kitchen is equipped with oven, microwave, fridge, dishwasher, washing machine and tumble dryer. Work surfaces are height-adjustable.

This property has central heating and a payphone installed. You can enjoy the garden with patio, and there is garage parking. Bedlinen not included.

www.livability.org.uk 14 /,9B +ROLGD\ %URFKXUHB67* LQGG

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South Coast Seagulls, Selsey, West Sussex 2XU JXHVWV VD\

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Seagulls offers magniďŹ cent views across the English Channel, and you are only a step from the scenic coastal walk, which runs past the property. Selsey is a popular summer holiday spot on the south coast, between Bognor Regis and Havant. Situated on a peninsula, it offers miles of sand and shingle beaches, with excellent bathing opportunities.

You can enjoy Selseyâ&#x20AC;&#x2122;s cafĂŠs, bars and shops and in the summer months, locals and visitors alike are entertained by traditional fĂŞtes and carnivals.

Selseyâ&#x20AC;&#x2122;s ďŹ shing ďŹ&#x201A;eet means youâ&#x20AC;&#x2122;ll often ďŹ nd stalls selling delicious, fresh seafood. Other attractions include Pagham Harbour nature reserve, West Sands swimming pool and Selsey Windmill. You can make the short drive to Bognor Regis or Hayling Island for a great day out.

<RXU EXQJDORZ VOHHSV VL[ This bungalow has three twin bedrooms, two with a spectacular sea view.

Youâ&#x20AC;&#x2122;ll ďŹ nd a comfortable lounge with TV, DVD and video player and hi-ďŹ .

The adapted, ďŹ tted kitchen is equipped with oven, microwave, fridge freezer, dishwasher and washing machine. Central heating and a payphone are installed. A sea-facing patio and garden makes a great place to relax. There is driveway parking and special facilities include electric hoists and shower with a self-propelled chair.

,Q EULHI â&#x20AC;˘ sleeps six â&#x20AC;˘ electric proďŹ ling bed â&#x20AC;˘ electric ceiling hoists & mobile hoist â&#x20AC;˘ wheel-in shower â&#x20AC;˘ self-propelled shower/ commode chair â&#x20AC;˘ adapted kitchen â&#x20AC;˘ tumble dryer â&#x20AC;˘ bedlinen provided

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East of England Groomhill, Clacton-on-Sea, Essex 2XU JXHVWV VD\

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,Q EULHI â&#x20AC;˘ sleeps seven â&#x20AC;˘ electric proďŹ ling bed â&#x20AC;˘ wheel-in shower â&#x20AC;˘ self-propelled shower/ commode chair â&#x20AC;˘ mobile hoist â&#x20AC;˘ adapted kitchen â&#x20AC;˘ bedlinen provided

Clacton offers all the attractions of a traditional seaside resort. With its delightful Victorian pier and amusements, seven miles of famous sandy beaches, and restaurants, bars and gift shops, thereâ&#x20AC;&#x2122;s something for everyone.

Youâ&#x20AC;&#x2122;ll be spoiled for choice with theatre, crazy golf, aquarium, leisure centre, lifeboat station and formal gardens on the doorstep. And with a promenade that stretches from Frinton to Jaywick, you wonâ&#x20AC;&#x2122;t run short of fresh air. One thingâ&#x20AC;&#x2122;s for sure - youâ&#x20AC;&#x2122;ll ďŹ nd plenty to entertain you at Clacton.

<RXU EXQJDORZ VOHHSV VHYHQ Groomhill is in a quiet part of town, and is an ideal base from which to explore.

Itâ&#x20AC;&#x2122;s a home from home, with three twin bedrooms and a z-bed. The comfortably furnished lounge has TV, video and CD player, plus a TV in the main bedroom.

The ďŹ tted kitchen is equipped with oven, microwave, fridge freezer and a washer/dryer. Work surfaces are height-adjustable. The property has central heating and a payphone and there is driveway parking.

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East of England Broomhill, Wroxham, Norfolk Broads

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The tranquil lakes and waterways of the Norfolk Broads have a very special appeal. Thereâ&#x20AC;&#x2122;s an abundance of wildlife on the salt marshes, fens and nature reserves, and a beautiful landscape dotted with windmills.

Youâ&#x20AC;&#x2122;ll be staying in the peaceful village of Hoverton, less than ten miles from the Norfolk coastâ&#x20AC;&#x2122;s unspoilt beaches, seaside villages and quaint pubs. Should you want a change of tempo, the lively resort of Great Yarmouth is within easy reach.

Also nearby is Cromer, a delightful Victorian resort famous for its delicious crab..

â&#x20AC;˘ two apartments; each sleeps eight â&#x20AC;˘ electric proďŹ ling bed â&#x20AC;˘ wheel-in shower and separate bathroom â&#x20AC;˘ self-propelled shower/ commode chair â&#x20AC;˘ mobile hoist â&#x20AC;˘ wheelchair lift (max 160kg) â&#x20AC;˘ adapted kitchen â&#x20AC;˘ bedlinen provided

<RXU DSDUWPHQW VOHHSV HLJKW We can offer two apartments at Broomhill, a modern building with communal gardens. Each property sleeps eight, arranged as a double room, a twin-bedded room, one room with bunk beds, and a sofa bed. The spacious lounges are well-furnished, with colour TV, video player and hi-ďŹ . Each ďŹ&#x201A;at is equipped with oven, fridge, microwave and washing machine, and adaptable work surfaces.

Both apartments have central heating, and share a tumble dryer. A payphone is available and there is plenty of free parking.

Call us to book:

08456 584478 www.livability.org.uk 17

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,W¡V VR HDV\ *XLGH WR ERRNLQJ \RXU KROLGD\ 'HSRVLW If the accommodation and date you require are available, we issue you with a provisional conďŹ rmation of your booking. You will be sent a booking form with a request for a deposit or booking fee.

3D\PHQW RI EDODQFH Full payment is required eight weeks before the start of your holiday. We issue you with an invoice for the balance of your holiday. If we do not receive full payment within eight weeks, your holiday may be cancelled. )XUWKHU LQIRUPDWLRQ For further information please see â&#x20AC;&#x2DC;terms and conditionsâ&#x20AC;&#x2122;, over. Please note: some parking facilities are not suitable for wheelchair users. We make every effort to ensure that the places of interest we mention are wheelchair accessible.

However, to avoid disappointment, please check in advance.

Details in this brochure are correct at time of going to press. +ROLGD\ Ć&#x201A; QDQFH By law, including most recently the Care Standards Act, any disabled person or family where there is a disabled person is entitled to approach their local social services department for ďŹ nancial assistance for taking a holiday.

Some other organisations will also sometimes consider providing ďŹ nancial help. Other organisations that may be able to provide information are Tourism For All and RADAR. :H VWURQJO\ UHFRPPHQG \RX WDNH RXW KROLGD\ LQVXUDQFH

7HUPV &RQGLWLRQV Please read the terms and conditions very carefully.

Livability Holidays services and facilities are available to disabled people, their families, friends and carers, and any bona ďŹ de voluntary, statutory, or charitable organisation or trust serving disabled people.

'HĆ&#x201A; QLWLRQV â&#x20AC;&#x2DC;Livability Holidaysâ&#x20AC;&#x2122; means Livability and includes any reference to any other name used by Livability Holidays for the provision of holiday facilities. â&#x20AC;&#x2DC;The Applicantâ&#x20AC;&#x2122; means the person or group completing and signing the relevant forms. â&#x20AC;&#x2DC;The Userâ&#x20AC;&#x2122; means the members of the group or family on behalf of whom the Applicant is completing the relevant forms. %RRNLQJV a) A provisional booking will be held available for conďŹ rmation for a maximum of 14 days from receipt of application. However, no guarantee of continuing availability is made by Livability Holidays in respect of a provisional booking. b) A provisional booking shall be conďŹ rmed upon receipt of a non refundable deposit or booking fee of ÂŁ50 per person (ÂŁ50 per booking for self catering holidays) and 25% of the full amount for group bookings, from the Applicant. All tariffs include VAT and the booking fee. The booking is then conďŹ rmed by letter and becomes subject to the provisions set out below.) A booking is made on the condition that should Livability be prevented from honouring it due to circumstances outside their control, they shall endeavour but not be liable to provide alternative accommodation; if they fail to do so ALL PAYMENTS shall be returned in full including the booking fee and neither party shall have any further claim against the other. c) The balance of the cost of the holiday is to be paid 56 days prior to the holiday. The Applicant not only

guarantees the payment, but does so, on behalf of the User who is liable to make the payment. Livability Holidays reserves the right to treat the booking as cancelled if the full balance is not received at least 56 days before your holiday. Both the Applicant/ User will be liable to pay the ďŹ nal invoice. d) If your holiday is being paid for by a sponsorship authority ie Local Authority, Trust or another third party, please ensure that payment arrives at the relevant hotel or self catering ofďŹ ce at least 56 days before your holiday begins to avoid the problems of cancellation and liability referred to in e) above. However, the Applicant and the User still remain liable for the payment. &DQFHOODWLRQ a) In the event that the Applicant or the User cancels the booking prior to the date of the holiday, the Applicant shall pay cancellation charges at the following rates in respect of all bookings made: â&#x20AC;˘ Less than 14 days prior to the ďŹ rst day of holiday 100% of holiday cost. â&#x20AC;˘ Less than 21 days prior to the ďŹ rst day of holiday 75% of holiday cost â&#x20AC;˘ Less than 42 days prior to the ďŹ rst day of holiday 50% of holiday cost.

NotiďŹ cation of cancellation must be conďŹ rmed in writing and for the purpose of calculating the period of notice as aforesaid, actual receipt of the written notice by Livability is required. Medical evidence may be required for cancellations caused by illness. b) Livability Holidays reserves the right to cancel or change a booking at any time without being liable for the loss to the Applicant or the User and without obligation to give reason.

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+ROLGD\ SULFHV Once you have received conďŹ rmation of your holiday booking, Livability Holidays will do all in its power to ensure your reservation will be maintained. It may however be necessary for a surcharge to be placed on certain holiday periods. %UHDNDJHV Guests must ensure that the property is left in a similar condition as found. All damage, loss and breakages of furniture, ďŹ xtures, ďŹ ttings, equipment, premises, household or other items are the Applicantâ&#x20AC;&#x2122;s responsibility.

The Applicant and the User shall be liable to pay for such damage, loss and breakages upon demand. %URFKXUH DFFXUDF\ Livability Holidays has made every effort to ensure the accuracy of matters set out in its promotional literature.

However, from time to time facilities require renovation or improvements and as such, certain facilities may not be available all year round, or may become unavailable for reasons beyond the control of Livability Holidays.

Where possible any such changes will be notiďŹ ed prior to the start of your holiday but in any event will not be a reason for Livability Holidays to reduce the cost of the holiday. Livability Holidays accepts no liability for the accuracy or otherwise of any statement made in any of the Livability Holidays promotional literature.

6SHFLDO UHTXHVWV Any requests or requirements the User may have must be made in writing. Livability Holidays regrets that they can only accept Assistance Dogs. However, please ensure that you have notiďŹ ed Livability Holidays in advance if an Assistance Dog is to accompany you. /LDELOLW\ No responsibility is accepted by Livability Holidays for any of the following and whether or not defect or danger giving rise to the loss or damage existed at the time the booking was conďŹ rmed and whether or not it was known to Livability Holidays or should have been known to Livability Holidays at any time.

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Nothing in these terms and conditions limits or excludes the liability of Livability Holidays to the Applicant or the User: i) for death or personal injury resulting from our or our employee negligence; or ii) for any damage or liability incurred as a result of fraud or fraudulent misrepresentation by Livability Holidays. b) Subject to the above i) whilst Livability Holidays take all reasonable steps to ensure properties are suitable for the User, we cannot make any guarantee in this respect. It is the responsibility of the appropriate User, or where appropriate the Applicant on behalf of the User, to satisfy themselves as to the accessibility and suitability of the facilities. ii) all other warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded; and ii) Livability shall not be liable, whether in tort, contract, misrepresentation or otherwise for loss of proďŹ ts, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. *XHVWV Livability Holidays undertakes to do their utmost to ensure that all guests enjoy their holiday with us. Livability Holidays regrets that it is unable to accept applications from guests whose behaviour is likely to cause a disturbance or otherwise spoil the holidays of other guests. $GGLWLRQDO FRVWV Livability Holidays reserves the right to impose further conditions or terms as they reasonably consider necessary relating to the booking and may also from time to time waive and modify any of the above Terms and Conditions providing reasonable notice is given to the Applicant and if circumstances allow.

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SELF-CATERING HOLIDAYS Tel: 08456 584478 Livability Holidays 50 Scrutton Street London EC2A 4XQ fax: 0207 452 2001 email: selfcatering@livability.org.uk HOTEL-STYLE HOLIDAYS THE PROMENADE Tel/fax: 01643 702572 The Esplanade Minehead Somerset TA24 5QS email: promenade@livability.org.uk THE WEST SHORE Tel: 01492 876833 West Parade Llandudno Conwy LL30 2BB fax: 01492 875461 email: westshore@livability.org.uk CENTRAL OFFICE Tel: 020 7452 2000 Livability 50 Scrutton Street London EC2A 4XQ fax: 020 7452 2001 email: info@livability.org.uk www.livability.org.uk Registered charity no: 1116530 Registered in England no: 5967087 Livability is a company limited by guarantee Livability is the new face of John Grooms and the Shaftesbury Society

IN APPRECIATION AND WITH THANKS Over the years, the accommodation provided by Livability Holidays has been developed from bequests of properties and large donations from a number of generous benefactors. We wish to thank everyone who has contributed in this way and, in particular, the Mabel Ford charity.

We also wish to thank the Farrell Trust who continue to support some of our guests through their holiday grant scheme.

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