TRULIANT OPERATIONS CENTER

Department Store Transformation

Goals

1. Support long term life cost efficiencies

2. Repurpose the building into a highly functional, thoughtfully designed space

3. Develop a central hub and distinct "neighborhoods" to encourage collaboration and focus

4. Incorporate brand elements in a sophisticated manner

Solution

A vision realized where a former retail space becomes a thriving workspace

When Macy's announced its closure of its Hanes Mall store, Truliant seized the opportunity to transform the 110,000-squarefoot space into a cutting-edge operations hub and call center.

Their goal? To create an amenityrich workplace that fostered collaboration, improved wellbeing and met long-term space needs. The agile environment features Central "Main Streets" that connect dynamic quadrants, promoting community, while glassfronted meeting rooms and cozy seating encourage collaboration and privacy.

Branded graphics infuse life into the space and reflect the vibrancy of the Truliant brand. Sustainability measures, including solar panels and LED lighting, demonstrate Truliant's commitment to the environment.

Results

CO2 EMISSIONS

SAVED OVER 319,000 LBS, EQUIVALENT TO 2,418 TREES PLANTED

INCREASE IN NUMBER OF DAYS EMPLOYEES WANT TO BE IN THE OFFICE

I FEEL LIKE THIS PLACE IS DISNEYWORLD. I RECRUITED SOMEONE ELSE TO WORK HERE, SHE STARTED, AND SHE RECRUITED SOMEONE ELSE. THIS ENVIRONMENT – THE WAY THAT IT ELEVATES YOUR MOOD – IT LEADS TO GREAT JOB SATISFACTION, AND AGENT MOTIVATION.

By Eddie Portis