Recruiting Presentation

Passionately helping all live the life they envision.

HISTORY OF LIPMAN GROUP Nashville native, Larry Lipman, is a dedicated real estate professional with more than 30 years of experience. A true visionary, Larry turned his passion for interior design and architecture into a multi-million dollar company that strives to not only be a leader in real estate, but also to positively impact the community of Nashville.

Larry developed an interest in real estate that stemmed from a passion he and his mother shared for interior design and architecture. A true businessman, Larry has developed multiple thriving companies throughout his career. For his first business, Larry owned the first multi-use warehouse in Nashville. The warehouse was a first of its kind for Nashville and included 3/1 retail spaces, offices, and bays. Larry has a special talent for understanding what his community needs and responding to that need in a way that elevates Nashville to a greater standard.

His second business aptly named, Lipman Brothers, was founded by the Lipman family. Lipman Brothers is a beverage company that serves 74 counties in Tennessee. Being a forward-thinker, Larry followed his intuition and helped start a wine department within Lipman Brothers. He knew that wine would be a beloved beverage choice for men and women alike and wanted Tennessee to have premiere access to exceptional wines. Larry is no longer involved in this business, as he was ready to venture into his next endeavor.

The third business for Larry would be Spats, a popular BBQ restaurant in Nashville, that was opened in 1989 which expanded over time with 10 additional restaurants in 7 states. After dedicating many years to Spats, Larry decided to pursue his true passion for interior design and architecture by earning his residential real estate license in 1989.

Upon licensure, Larry created Lipman Realty and began his impressive 30-year career.

Today, Larry owns RE/MAX Homes and Estates, Lipman Group. His team truly believes in building lasting relationships with his clients. “We live to give the extraordinary in all we do as we serve our clients, our community, and our world. We strive to work diligently and focus on our clients' goals, and achieve success through living and striving to be a relationship-based company. We believe it is all about our clients”. The mission is simple yet profound, “To operate with originality, authenticity, and integrity while continuing to utilize our years of experience in operations, sales, agent development, and marketing".

Larry has always been passionate about philanthropy and supports several local organizations. He actively supports the W.O. Smith Music School and Vanderbilt University Children’s Medical center in Nashville. He has always had a desire to help children and enjoys giving back to his community through service and philanthropy. In addition, Larry donates to the many arts organizations in Nashville.

Aside from his professional career, Larry is a dedicated husband, father, and philanthropist. Larry’s beautiful daughters, Sutton Lipman Costanza and Alexa Lipman are both Realtors and are proud to carry on the Lipman real estate legacy.

Sandra Lipman, Larry’s wife, is an avid philanthropist and social influencer in the Nashville community. She has served in numerous chairmanships, including the Swan Ball, and is an active board member of the Nashville Symphony and Ballet.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

VISION Passionately helping all live the life they envision.

MISSION To operate with originality, authenticity, and integrity while continuing to utilize our years of experience in operations, sales, agent development, and marketing.

CORE VALUES Trust Committed to clarity, transparency, and fairness to everyone - at all times.

Culture Doing business as it was originally intended - person to person.

Differentiation Customized support designed around the lifestyle of your business with attention to detail.

Reputation A company built on and rooted in the beauty and sophistication of Nashville.

Expertise 30+ years of knowledge and experience.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

LARRY LIPMAN Owner/Broker | Leadership As owner and CEO, Larry’s goal for RE/MAX Homes and Estates, Lipman Group is to passionately help all live the life they envision, with a mission of operating with originality, authenticity, and integrity.

This refined commitment to culture has cultivated the way business was originally intended to be, person-to-person.

According to Larry, the Realtor® and client “business” is not merely business, but a relationship, a partnership deserving of attentive care and abundant mutual respect. Developing and maintaining these kinds of relationships is what Larry strives to do, leading as an example of what he expects of his company. After 32+ years of being in the real estate industry, Larry knows a great deal about maintaining and growing the most valuable resource - the client and agent relationship.

RE/MAX Homes and Estates, Lipman Group prides itself on being a community of professionals brought together to serve, and will always strive to help you find exactly what you are looking for.

Fortunately, RE/MAX allows Lipman Group’s reach to stretch from this beautiful city to an international forum, where geographic location is no obstacle. Nevertheless, regardless of where Larry finds himself serving, he always takes pride in being a Nashvillian, a community builder, a businessman, a husband, a father, a poppy to his two grandsons, a relationship activist, and a man of his word.

CHRIS GRIMES Managing Broker | Leadership Alaska-born, Atlanta raised, and a resident of Nashville, Chris Grimes was born the eldest of four children and developed a strong sense of personal identity and leadership skills at an early age.

His great-grandfather’s and grandfather’s success with real estate interested Chris, but he didn’t embark on his own personal journey in the industry until he was inspired by Cora Bett Thomas; a friend in Savannah, Georgia, whose gracious and generous lifestyle afforded her to bless and touch the lives of many people. Chris attended Atlanta’s Barney Fletcher’s Real Estate School in 2003, passed Georgia’s real estate licensing exam, and honed his skills alongside his mom, Gwendolyn Strutko. Music opportunities brought Chris to Nashville in 2012, and he quickly fell in love with Music City.

In 2014, Chris accepted the invitation from Larry Lipman to join his company. While working under Larry’s leadership, Chris found himself studying and learning from a consummate professional who exemplified grace and tact, treating every client with the utmost respect. As Managing Broker, Chris is committed to advance RE/MAX Homes and Estates, Lipman Group, a company built on and rooted in the beauty and sophistication of Nashville.

SUTTON LIPMAN COSTANZA Lipman Group Leadership Member Sutton Lipman Costanza is a native Nashvillian and a second-generation, multi-million dollar REALTOR. She is excited and proud to be a part of RE/MAX Homes and Estates, Lipman Group team. She is known for her genuine compassion and cares deeply about the needs and wants of her clients. It is her goal not only to have a seamless and successful transaction but also to build lasting relationships with her clients. Sutton graduated with a Bachelor of Arts degree from George Washington University.

Before selling real estate, she worked at Centerstone, a community-based behavioral health care organization in Nashville. In her free time, Sutton enjoys spending time with her family and friends, traveling, practicing Spanish, knitting and playing tennis.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

STEPHANIE KELLEY Chief Operating + Marketing Officer | Leadership Stephanie has dedicated her career to providing high-level concierge services to our agents while upholding the Lipman culture, as well as the sophisticated brand throughout the office and community.

She strives to uphold our office's core values of trust, culture, differentiation, reputation and expertise in all she does. Stephanie provides knowledge and direction to our agents when it comes to their marketing including lifestyle, storytelling, branding, and more. As part of the Leadership Team, she is continuously collaborating, bringing in + implementing fresh ideas, as well as assisting the agents to be the best version of themselves in their careers.

KENDRA NITZ Accounting + Administrative Manager | Leadership Kendra handles all financial matters for RE/MAX Homes and Estates, Lipman Group. You will appreciate her professionalism and efficiency. Rest assured, your checks will be cut quickly and delivered to you in a timely manner. She will ensure all financial documents are taken care of and in compliance. Kendra works closely with our Managing Broker, Director of Operations, and Owner to coordinate all financial matters for the office. In partnership with the Children's Miracle Network and Vanderbilt University Children's Hospital, Kendra encourages our agents to partner with this organization and oversee's our involvement as a team.

OLIVIA JORGENSEN Marketing Manager Olivia infuses her elaborate education and enthusiasm for marketing and strategic planning into her role as Marketing Manager. While consistently immersing herself in industry research and networking opportunities, Olivia remains focused on supporting Lipman Group’s skilled agents with their marketing needs by creating innovative pieces and extended plans for implementation. Through her knowledge, creativity, and marketing expertise, Olivia consistently strives to set our office, agents, and listings above the rest, while passionately helping all at RE/MAX Homes and Estates, Lipman Group live the life they envision.

MEREDITH THOMPSON Marketing + Administrative Coordinator Meredith extends hospitality to all who enter the doors of RE/MAX Homes and Estates, Lipman Group.

Each morning she arrives first at the office to ensure the workspaces and conference rooms are ready for use. Meredith will not only strive to meet your needs as an agent but also exceed your expectations.

Whether greeting a client, answering phone calls, preparing a workspace, or handling marketing projects, Meredith wants the experience at Lipman Group to be elevated from start to finish.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

LIVE THE LIFE YOU ENVISION Passionately helping all live the life they envision.

A family-owned real estate firm aligned with the # 1 brand in real estate.

RE/MAX Homes and Estates, Lipman Group Discover our agents at lipmanhomesandestates.com

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

OFFERINGS + SERVICES

OUR MARKETING

EMAIL MARKETING*

ONLINE MAGAZINES*

With a premium system + custom designs ready in 2 business days, your listings are sure to shine. Stay in contact with your sphere through holiday e-blasts, a monthly newsletter, and our monthly drip campaign.

SOCIAL MEDIA GRAPHICS*

We offer beautifully-designed online magazines for agents to feature their luxury listings. E-magazines flip just like print magazines and can be distributed through a link via text, e-blast, or social media.

EMAIL SIGNATURES*

We want to ensure your branding stays consistent, even while communicating via email, with a beautiful email signature. We will work with you to develop a signature that best speaks to you as an agent.

DIRECT MAILERS

Agents can have two customized social media graphics designed per month. Additionally, the marketing team offers the content posted on our company account for all of our agents to download and share.

Send out a customized direct mailer to farm your target neighborhoods, promote a sold listing, or provide market data to your sphere.

We will handle the designing + ordering. All you have to do is tell us where to send them.

BROCHURES + FLYERS

With high-quality templates that can be customized to your individual needs, we can develop property brochures or flyers that represent your listing, offering exclusive details on your listing on premium print materials.

ADDITIONAL SERVICES AT NO ADDITIONAL COST* • • • •

Sphere of Influence (SOI) database management upon closing Automated digital monthly newsletter sent directly to your SOI Automated digital monthly drip campaign sent directly to your SOI Search engine optimization (SEO) assistance

• • • •

Personal branding assistance + agent bio copywriting Marketing strategy + execution for listings Marketing strategy + execution for luxury listing Property video exposure

*No additional cost to you 2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

DIGITAL ADVERTISING

Targeted digital advertising through our partner company, Adwerx, will ensure your digital ad is reaching the right audience. Don’t worry about designing or executing the ad campaign. We’ve got you covered.

NASHVILLE CITY COLLECTION

This in-house gifting option makes it simple and easy to offer clients a sophisticated and locally curated gift. The collections are filled with local Nashville products created by our community's artisans + crafters.

BRANDED BLOG POSTS

Comprised of monthly market updates and two monthly articles ranging from home trends to Nashville's happening hotspots, each blog post we share is available for you to use as you see fit for the benefit of your business.

PRINT ADVERTISING

SIGNS + BUSINESS CARDS

We have partnered with Nfocus, Luxury Home Magazine, Sophisticated Living, and Nashville Edit to offer co-op advertising, where our agents can have their listings in the top publications for a discounted price.

Signs + business cards, although traditional, are essential in the world of real estate marketing.

We will create + order both for you to ensure you have the materials you need for your business.

LOLO GIFTS + BOOMERANG

LIPMAN ELEVATE

Through direct mailers and digital platforms, LoLo Gifts + Boomerang offer you the opportunity to stay connected to your clients by sending them monthly, automated gifts specific to their area.

LIFESTYLE PHOTOSHOOTS

Lifestyle photos help complete your personal brand as well as offer a glimpse into your personality. We'll help you utilize your images to the fullest across all your platforms.

With Lipman Elevate, your clients can sell their home faster for top dollar. This concierge program fronts the cost of your pre-sale home improvements and our clients repay the money spent at closing.

CUSTOMIZABLE RESOURCES

Dazzle every potential client you meet with a semi-customized Buyer's Guide or Listing Presentation that speaks directly to you as an agent and your expertise in real estate. These are available to you in digital + print versions.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

OFFERINGS + SERVICES

BEHIND OUR BRAND

COMPLEMENTARY TOOLS ShowingTime • Provides full appointment setting services, 7 days a week, with easy access to manage your listings + keep your sellers informed of upcoming requests + times for all showings MAX/Center • Offers tools + resources that are invaluable in growing your business, giving you access to a portal of tools for training, brand awareness, + access to the insights of being a RE/MAX Collection agent RE/MAX Mobile Search App • Allows you to see listings that your clients have saved • Offers information on the neighborhood/community surrounding each property • Offers real-time updates on new listings with push notifications Brokermint • Offers a paperless document system for easy digital file management Egnyte Cloud Storage • Provides one central location to host all of your listing documents, property photos, headshots, etc., while being easily accessible to the Lipman Group staff for simplified file sharing + storage

COMPLEMENTARY AGENT BENEFITS

Full-time Managing Broker Full-time staff • Assists you with your administrative + marketing needs Exclusive Up-To-Date Internal Communications • Includes a weekly newsletter comprised of upcoming events training opportunities as well as updates from the marketing team, finance department, and our managing broker • Incudes an exclusive Facebook group with postings regarding company updates, listings coming soon, buyer's needs, and more for optimal agent-to-agent communication in real-time Lead Programs • Includes programs such as Opcity + BoomTown Innovative + Continuously Evolving Company Website • www.lipmanhomesandestates.com • Encompasses tech support, coaching, assistance from the web developer, an extensive CRM system Agent website • Features an advanced CRM + landing page for visitors of the site to read your bio, certifications, client reviews, + search for and save properties Copier, Printer, Scanner, and Fax Machine Access (NEW in 2022) • Black + white copies, as well as color copies, provided at no charge • Usage of over 100 color copies per month - 25 cents per copy • Cost of copies printed on card stock may vary Wireless Network Access • Available office-wide with high-speed internet connection at your fingertips Nashville’s Chamber of Commerce Membership • www.nashvillechamber.com • Allows you to enjoy all the benefits of the Nashville Chamber of Commerce including event attendance + networking Referral + Networking Opportunities • • • •

RE/MAX • RE/MAX Homes and Estates, Lipman Group Website Walk-ins • Social Media Outlets Call-ins • RE/MAX Global RE/MAX Referral Exchange • Our NEW Lipman Lounge

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

ADDITIONAL AGENT START-UP EXPENSES + ESTIMATED COST (Agent’s Responsibility) REQUIRED Errors Errors++Omissions Omissions Insurance Insurance - $235 (every 2 years) Real RealEstate EstateLicense License Fee. Feess - $91 (for new licensees only) Finger Prints - $36 (for new licensees only) Membership to a local association of Realtors: • Greater Nashville Association of Realtors: Annual Dues - Approximately $521 | Application Fee - $200 (for new licensees) • Williamson County Association of Realtors: Annual Dues - $567 | Application Fee - $150 (for new licensees) • Robertson County Association of Realtors: Annual Dues - $430 | Application Fee - $250 (for new licensees) • Sumner Association of Realtors: Annual Dues - $545 | Application Fee - $250 (for new licensees) • Memphis Area Association of Realtors: Annual Dues - $465 | Application Fee - $145 (for new licensees) MLS - $261/6 months RE/MAX Monthly Association Fee RE/MAX Annual Fee - $410/year RE/MAX Monthly Association Fee - $241/month - PAID by Lipman Group ($2,892 value/year) SSentri entriCard Card - $131.10 (plus tax/year) SentriLock LockBoxes Boxes - $160 (including tax) Sentri RealtracsMLS MLSMonthly Monthly Fee Fee - $42 Realtracs Minimum Order of Three StandardSize SizeSigns Signs - $100 (plus tax and shipping) Minimum Order of Three Standard Foiled Stamped or MatteCards Busi - $90 (plus tax + shipping for the quantity of 500 cards) Foiled Stamped Business

ADDITIONAL INVESTMENT OPPORTUNITIES Upgrade Upgrade from Personal from Personal BoomTown BoomTown Website Website to to Full Full CRM CRM with withLeads Leads - $35/month Professional Professional Headshot Headshot Through Through Our Our Photographer Photographer - Approximately $200 (includes touch-ups) Lifestyle Lifestyle + Headshot + HeadshotPhotoshoot Photoshoot - $375 for 1 hour (includes final images) Home Home Book BookPacket Pack - $8 Buyer's Buyer's Guide GuidePacket Packet - $12 to $15 Listing Listing Presentation PresentationPacket Packet - $20

* The additional Agent Start-up Expenses are subject to change, these are based on current rates, as of the first quarter in 2022.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

LIPMAN GROUP AGENT

RECRUTING INCENTIVES

$3M-$10M PRODUCER $1,000 BONUS AWARDED

* Incentive/Bonus to be paid upon the recruited agent’s first closing with Lipman Group whereby commissions were paid.

$10M+ PRODUCER $2,000 BONUS AWARDED

* Incentive/Bonus to be paid upon the recruited agent’s first closing with Lipman Group whereby commissions were paid.

TOP 3 RECRUITING AGENTS We will track which of our agents has been most helpful in recruiting the most producing agents. To qualify as a producing agent, the recruited agent must have closed at least 3 million dollars in the 12 months prior to which they were recruited.

#1 AGENT | 5% OF ALL RECRUITED AGENTS' NET COMMISSION TO THE OFFICE AWARDED

* This number will be calculated on what the company receives from each recruited agent. #2 AGENT | 3% OF ALL RECRUITED AGENTS' NET COMMISSION TO THE OFFICE AWARDED

* This number will be calculated on what the company receives from each recruited agent. #3 AGENT | 2% OF ALL RECRUITED AGENTS' NET COMMISSION TO THE OFFICE AWARDED

* This number will be calculated on what the company receives from each recruited agent.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

Live the life you envision. Live Nashville.

"Local Shopper" Profile

Homeownership of Local Shoppers

Exposure in Our Lounge

52% - Female

$512,662 - Average Market Value of Owned Home

8,525,000 Visitors - Traffic/Year

48% - Male

62% - Currently Own a Residence

TV Slide Show:

15% - Aged 18-24

5% - Have a Second Homes/Real Estate Property

10 Seconds - All Slides

25% - Aged 25-34

9% - Plan to Buy a Property in the Next 12 Months

20 Seconds - Agent Features

42 years old - Average Age

4% - Plan to Sell Their Property in the Next 12 Months

30 - Total Number of Slides

$96,169 - Average Income

37% - Value of Owned Home Being $350,00 or More

6 - Slides Shown/Minute

41% - Earns $100,000+/Year

18% - Value of Owned Home Being $500,00 or More

816 - Slides Shown/Week

11 - Average Number of Visits/Year

10% - Value of Owned Home Being $750,00 or More

Potential Agent Feature Visibility:

775,000 - "Local Shoppers"/Year

3% - Value of Owned Home Being $1,000,00 or More

16,3942 - Impressions/Week

Data Sources: Primelingo, Nashville, TN DMA Release 1, 2021; Placer.AI Jan – Oct 2021 (Local shopper defined as those who live within 50 miles of center that have shopped in the last three months.)

Our Mission + Purpose for the Lipman Lounge: Our Lipman Lounge is a dedicated space in Nashville's premier luxury mall, showcasing our agents, luxury listings, The RE/MAX Collection brand, and concierge services. Our intended goal is for our real estate professionals to connect with consumers visiting The Mall at Green Hills that may be looking to buy, sell or invest in real estate, ultimately helping them live the life they envision. We created a luxury real estate space that will evolve, and we are the first to do so here.

You may be curious about some of the advantages of choosing this location. This data explains our "why." The Mall at Green Hills had an estimated 8,000,000+ visitors in 2021, more than the annual attendance of top attractions like the Country Music Hall of Fame and Museum, Grand Ole Opry, Tennessee Titans, and Nashville Predators - combined.

Shoppers here are 61% more likely to buy a second home in the next 12 months than the average adult in the Nashville DMA (Designated Market Area).

Used a Real Estate Agent in the Past 12 Months: Of these unique local shoppers, 28,214 have used a real estate agent in the past 12 months (10% of our local shopper base, age 18+). These shoppers were also 14% more likely to use a real estate agent in the past 12 months than the average adult in the Nashville DMA (Designated Market Area). In the past 30 days, 42,825 unique local shoppers used the internet and apps to look up real estate listings.

This information is based off the provided data in 2021, Q4 by The Mall at Green Hills.

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

Live the life you envision. Live Nashville.

Agent Qualifications for the Space: Must be/have been in the real estate business for at least a full 12 months with $3,000,000 in sales volume (If you don’t qualify, you can request Larry Lipman, Chris Grimes, or your mentor to work in the space with you.)

Must bring your laptop or iPad to show properties or your real estate website Must wear a name badge ordered through our office or approved by Stephanie Kelley Must be trained on the space by an office team member in regards to opening/closing duties

Opening + Closing the Space: Opening Duties

Plug in Nespresso machine Place all four “Real Estate Expert Here" table tent signs throughout the space Text Meredith when you are fully setup (908.397.5245‬) Closing Duties

Unplug the Nespresso machine, clean, and put away Throw away any trash (trash cans are close on either side of the space in the mall) Text Meredith when leaving the space (908.397.5245‬)

Working the Space: With a cost of $49.00 per day, each qualified agent will have an equal opportunity to work the space. On said agent's scheduled day, they may bring with them additional marketing material, including approved brochures and business cards. No individual material may be left behind in the space after the agent's scheduled time.

Incentives for Closing on Leads Generated in the Space: The first three agents to close on a lead generated in the space will receive a FREE two-week "Agent Feature" that will run on the Lipman Lounge television at the first available time slot. Additionally, anyone that closes in 2022 on a lead generated in the space will receive 50 FREE sold postcards to the neighborhood they closed in. (It is our expectation that each of our agents will report the source of their leads at closing with complete honesty.)

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.

Advertising In the Space: Situated in the center of major shopping here in Green Hills, our television slideshow offers all Lipman Group agents an opportunity for additional exposure at $149 for two consecutive weeks for the potential of 16,3942 impressions per week.

Below are the templates each agent will be able to choose from:

Option 1 Includes subconscious affiliation with Nashville Includes agent's name, photo, title, and contact Includes agent highlights of agent's business Includes a QR code to agent's website where the consumer can contact the agent, read the agent's bio, and browse properties

Option 2 Includes clean and bright design approach Includes agent's name, photo, title, and contact Includes agent highlights of agent's business Includes a QR code to agent's website where the consumer can contact the agent, read the agent's bio, and browse properties

Option 3 Includes a lifestyle photo that speaks to the agent's tagline/personal brand Includes agent's name, photo, title, and contact Includes a focus on the agent's specialty areas Includes a QR code to agent's website where the consumer can contact the agent, read the agent's bio, and browse properties

2002 Richard Jones Road, Suite C-104, Nashville, TN 37215 | 615.463.3333 Each RE/MAX office is independently owned and operated.