Kiss and tell Preferred Customer Program

Agenda •What is the Kiss & Tell preferred customer program?

•How does this benefit SeneGence and the Distributor?

•What is the process to sign up a Preferred Customer

Kiss & Tell Preferred Customer Program Overview Putting the story all together

The story begins with the SeneGence Choice…

“Prospects can become a SeneGence Customer and purchase products from the SeneGence Independent Distributor.” or “Prospects can become a SeneGence Independent Distributor and share products that really work and a career that really works with those they know and meet.”

The choice leads to a crossroads‌ Once a prospect makes their choice to become a SeneGence Customer or a Distributor‌the path of activity and programs they engage in is distinctly different.

Customer

Distributor

SeneGence Preferred Customer Program

Let me show you something!

Here’s how it works • Sign up as a SeneGence “Kiss and Tell” Preferred Customer for $13.00 for 12 months and receive 10% all retail product purchases for 1 year.

• All orders over $125 Retail earn FREE SHIPPING! • All Kiss & Tell order will include: Product Samples Beauty Books A Thank you, card

• When a Kiss & Tell Members refer someone with your personal code to become a SeneGence “Kiss and Tell” Preferred Customer who places cumulative orders of $125 Retail or more within their first 30 days of membership and referrer earns 19 Kiss Kredits to use on future product purchases.

• When Kiss & Tell Members places orders of $125 retail or more three months in a row, earn 19 Kiss Kredits

General Program Rules • All personally enrolled “Kiss and Tell” Preferred Customers PV counts toward Distributor monthly PV requirements for active status, commissions, rank and incentive qualifications.

• All “referred” “Kiss and Tell” Preferred Customers assigned with a referral code will count toward the Distributors monthly PV requirements for active status, commissions, rank and incentive qualifications based on Distributor the referral code is assigned to.

• “Kiss and Tell” Preferred Customers are never moved to another distributor. Unless they become inactive and then they would move to the next in line.

• “Kiss and Tell” Preferred Customer may sign up under multiple distributors as long as they have unique email addresses on file.

• Kiss Kredits cannot be combined on separate accounts.

• You must opt into both CDO and K&T

Distributor Pay Out - Same /Same

Distributor is paid out on the retail profit based on the highest discount level earned at the time the order is placed. (paid weekly) (5% Order Processing Fee)

20% discount earns 15% retail profit

30% discount earns 25% retail profit 40% discount earns 35% retail profit

50% discount earns 45% retail profit

Distributor Benefits – Check this OUT! • No cost to Distributors to participate in and use the “Kiss and Tell” Preferred Customer Program.

• Customer Acquisition – Distributors have a vehicle to offer product discount benefits to online purchasers AND have those Customers refer additional New Customers to them through their personal referral code.

• Encourages repeat monthly ordering with rewards provided by SeneGence at not cost to the Distributor.

• Distributors can receive referrals and sales directly from the company

• Inventory is no longer a limitation to building a SeneGence Business.

• Kiss & Tell and CDO customers may process their returns and exchanges directly with SeneGence! ( rules and restrictions apply. ) • Product Promotions, Direct Marketing, Upselling, follow up now can be managed for the distributors by SeneGence. “We do the rest!”

Benefits to SeneGence – Goals Set, Goals Achieved • SeneGence has the ability to segment “true” Retail Customers from SeneGence Independent Distributors.

• Consumers have enticements and rewards to procure New Customers, build Consumer loyalty, upsell, produce repeat orders.

• End User Consumers - An easy, online, ecommerce platform to order SeneGence products without interaction with a SeneGence Independent Distributor. ( Basically FREE money to distributors!)

• SeneGence Distributors have an easy and fun way to build their Customer Base, limit the amount of cost and time associated with Customer Service and Follow Up and increase their commissions and retail profits.

How does this work with SeneService & CDO?

“Kiss and Tell� Preferred Customer

Program does not replace the current CDO program.

Customers can still purchase at full retail through CDO if they wish.

Kiss & Tell is basically CDO with a membership fee and GREAT customer perks!

Where to Start

Send a referral to a potential customer

You can preview the Email that is being sent

*please note example used is US version

*please note example used is US version

When your customer clicks on the link they will be directed to the Referral Landing Page

Start Shopping

Customers can view items and make changes when they view their bag *please note example used is US version

Once they view their bag any available promotions that they qualify for will pop up. *please note example used is US version

At checkout the customer can checkout as a guest or become a Kiss & Tell Preferred Customer

Once they select to become a Preferred Customer, they will be directed to create an account

They will see the have created a new account and can continue to checkout.

The Kiss & Tell Membership is now in their cart. *please note example used is US version

The Kiss & Tell Membership is now in their cart. *please note example used is US version

They can see the 10% discount is applied, as well as the promo discount.(if applicable) *please note example used is US version

What if they don’t have a referral code?

If a customer that is just looking to try our products and is shopping online, they can still sign up and will be assigned a Distributor just like how CDO works.

How does a customer log back in?

Customers can log into their accounts by going to the SeneGence website and clicking on “Customer Buy Now�

The customer will be able to sign in here.

The customer will be taken to their Member Dashboard

They can see their order history

Update their general information and see who their Distributor is.

If they choose they have the option to contact their Distributor

They can update their login and security settings

From the Kiss & Tell Referral button they can share the link with their friends to earn Kiss Kredits for them and NEW customers for YOU!

*please note example used is US version

They can also see their referral history and who signed up!

They can check how many Kiss Kredits they have earned, used and their current balance.

As a Distributor you can see your customers through your Preferred Customer Statement found in your Back Office.

FAQ’S Q: What is the Kiss & Tell Preferred Customer Program?

A: The Kiss & Tell Preferred Customer Program is a way to get a 10% discount on future product purchases.

Q: How much does it cost to be a Kiss & Tell Preferred Customer?

A: For only $13.00, a customer will be a Kiss & Tell Preferred Customer for 12 months. They may cancel their membership at any time. There are no refunds on membership fees.

Q: How does a customer earn Kiss Kredits to apply to future product purchases and save?

A: They will earn Kiss Kredits when they refer a friend to become a Kiss & Tell Preferred Customer and they place a $125 retail order, and when the customer places orders of $125 retail three months in a row.

Q: Do Kiss Kredits expire?

A: Yes, Kiss Kredits expire 90 days after they are issued, or if a customer cancels their Kiss & Tell Preferred Customer Membership.

Q: How do they earn free shipping on their order?

A: All orders of $125 retail or more will receive FREE standard shipping!

FAQ’S Q: How does a Preferred customer return products if they are not satisfied?

A: Unused portion of product is returned to SeneGence at Customers expense for shipping unless the return is due to company error, defect, or customer adverse reaction. All unused portions of product must be returned to the company within 90 day of purchase. Email CustomerCare@SeneGence.com for additional help.

Q: What if a product I want is out of stock or backordered?

A: Products that are no longer available for purchase due to discontinuation or other circumstances will not show on the order page. Items that are out of stock/backordered will be available to purchase as soon as they return. Check back often for inventory status updates.

Communication and Training

K.I.S.S (Keep It Super Simple!)

Recap •We covered what is the Kiss & Tell preferred customer program?

•You discovered how this benefits SeneGence and the Distributor?

•You saw the the process to sign up a Preferred Customer

The End