Issuu

Boddie-Noell Enterprises, Inc. | Spring 2016

2015 BEST OF THE BEST

BEST BEST of the

Welcome Great Leaders Retain Employees Through Teamwork and a Positive Work Environment We recently celebrated the “Best of the Best” in our industry by honoring 13 remarkable employees with the 2015 Founders Award during Boddie-Noell’s annual awards banquet. As leaders, we have the privilege of surrounding ourselves with great employees and making a difference in their lives daily.

ur Founders Award winners truly reflect our corporate values and strive daily to create an environment based on these Kathy Trusch values. After Vice President of attending the Human Resources Founders Award banquet and listening to our award recipients, it made me reflect on what we can do as leaders to improve the retention of our employees. Our labor market has become more challenging in the last several months. The economy has improved, and hiring quality employees is more challenging because the labor pool is smaller. We spend a great deal of time interviewing, selecting, and hiring good people. What do we do as leaders to create teamwork to focus on retaining our employees? Great leaders retain their people because of the work environment they create – through excellent teamwork. If you read all of the actions associated with our corporate value teamwork, you will find that great leaders lay out these expectations daily. They encourage an environment where people can ask for help when needed, support team goals over individual goals, help others, praise successes, celebrate team

accomplishments, and set and clearly communicate team vision and goals. Great leaders create loyalty. When striving to retain employees there are many questions we must ask ourselves. Are we assessing the experience of a new employee within their first 90 days of employment from their viewpoint? What about a long term employee recently promoted into a Shift Leader position, or a Manager Trainee position? Are we supporting them and encouraging them, or throwing them into a position to fill a void because we are shorthanded?

What do we do to motivate the employees who have worked for us for a long time? Are we asking them for feedback, or are we taking them for granted? Are we taking the steps necessary to make sure we have created an environment that reflects an atmosphere of family, friends, and people you enjoy spending time with?

“CREATE A CULTURE WHERE ALL NEW EMPLOYEES AND MANAGERS FEEL WELCOME.”

What do our coworkers do to make them feel welcome? What are you doing as the leader to make sure they are receiving the training, orientation, direction, and support and encouragement needed in a new job? Are we following up with new employees in all positions to ask them about their experience, after the first day of work, the first week, and several times during the first 90 days? Do we follow up after 6 months?

Do we tell our current management teams and employees what our expectations are of them to help a new employee feel welcome? Do we discuss how important it is to be a team player and assist our new employees and support new Manager Trainees?

- KATHY TRUSCH

I would challenge all of us leaders to take the temperature in our work environment. We as leaders have the great privilege of surrounding ourselves with great employees and making a difference in their lives daily. Our business is all about people. Thank you for the privilege to be associated with each and every one of you and to serve you daily.

Table of Contents Highlights: 3. Annual Awards Banquet Recognizes the ‘Best of the Best’

8. Region 3 Team Brings Hardee’s Mobile Star Diner to Town

The four top regional Biscuit Makers in the company, 13 Founders Award winners, their guests, and members of the Boddie-Noell leadership team were in attendance to honor and celebrate the best in operational excellence across the company in 2015.

The Region 3 Hardee’s team recently took their show on the road, literally – traveling to Lexington, VA to operate the Hardee’s Mobile Star Diner, a fully functioning kitchen on wheels.

7. Five BNE Hardee’s Restaurants Earn Highly Acclaimed 2016 Operational Excellence Award Demonstrating daily the true meaning of excellence, five BNE Hardee’s restaurants stood out among the best earning the highly acclaimed 2016 Operational Excellence Award presented by Hardee’s parent company, CKE.

10. Boddie-Noell Celebrates 35 Year Partnership with Special Olympics Virginia Celebrating a spectacular 35 years of continual support to Special Olympics Virginia, BNE raised a record-setting amount of funds for the inspirational organization during the 2015 annual Hardee’s Star fundraising campaign.

12. Executive Chef Michael Pupillo, Rose Hill Team Presented with People’s Choice Award Showcasing an innovative signature dish with an unrivaled quality of flavor combinations, Executive Chef Michael Pupillo and the Rose Hill team were presented with the People’s Choice Award during the inaugural United Way Tar River Chef’s Showcase fundraiser.

17. Ministry Team Hosts Diaper Drive This spring, the Home Office personnel united to gather supplies for Your Choice Resource Center during the Ministry Team’s BNE Baby Shower.

11. Highway Diner Honors Home Town Heroes Highway Diner established the Home Town Heroes program several years ago to show appreciation to some of our nation’s bravest, hardest-working men and women.

BODDIE-NOELL ENTERPRISES, INC.

PURPOSE STATEMENT

To use the resources of our company to provide opportunities for our people and to be a positive influence on people’s lives wherever and whenever we can.

BNE VISION

BNE VALUES

We are a values based family business established in 1962 that believes in people

RESPECT for individuals, communities, and our environment.

• Focused on restaurants and real estate • Operated by the best people in the industry • Meeting the ever-changing needs of our customers and our communities • Enjoying every aspect of our success

HONESTY at all times, regardless of circumstances and without fear of retribution. TRUST in others and ourselves. We fulfill our commitments and treat mistakes as opportunities to learn and grow. EXCELLENCE in all we do, exceeding the expected and continuing to improve. TEAMWORK or enthusiastically working together to accomplish more. DIVERSITY to value each person’s unique ability to contribute. The strongest team is the one that recognizes individual talents and strengths.

Annual Awards Banquet Recognizes the ‘Best of the Best’ The mood was one of excitement and anticipation at Rose Hill Plantation in Nashville, NC, as the best of the best from Boddie-Noell’s 338 Hardee’s restaurants gathered in Nathan Hall for the annual awards banquet. The four top regional Biscuit Makers in the company, 13 Founders Award winners, their guests, and members of the Boddie-Noell leadership team were in attendance to honor and celebrate the best in operational excellence across the company in 2015.

FOUNDERS AWARD

ormerly known as the Carleton Noell Achievers Award, the Founders Award is the top operational award given annually by Boddie-Noell. The award is given to the company’s top Hardee’s restaurants, General Managers and top two District Managers. Founders Award winners must meet and surpass an established set of criteria for operational excellence in addition to representing and impacting Boddie-Noell in an extremely positive way. Winning the award is no easy feat. Restaurants are tracked throughout the year in the categories of sales, food costs, payrolls, miscellaneous expenses, and overall restaurant operations. Winners must also exemplify Boddie-Noell’s values.

Back row, from left: James O’Bryan, Sherry Browning, Killis Marshall; Middle row, from left: Robin Wilson, Linda Fletcher, Carolyn Wynn, Dawn Pickle, Ike Midgett; Front row, from left: Pat Neill, Libby Loftis, Deborah Miller, Melissa Carter, Darline Cole.

The Founders Award is given in honor of the company’s three founders, Mayo Boddie Sr., the late Carleton Noell, and the late Nick Boddie Jr., who together opened the company’s first Hardee’s in 1962. Each founder played an integral role in setting the framework which would influence and shape the company for more than 50 years. Terry Lewis, President of Operations, played host for the evening and led the audience through the action-packed awards ceremony. After the final award was given and before dinner was served, members of the Boddie family took a moment to speak to the room about the company and the difference each person makes.

“Our whole company is based on people. People are what make us a great company. From the Founders Award winners who lead our stores to the top Biscuit Makers who have biscuits ready before the sun comes up, you’re the backbone of BoddieNoell,” said Mike Boddie, President of BNE. “You all are absolutely wonderful people and we’re proud to be on the same team as you,” said Bill Boddie, Vice-Chairman and CEO. Mayo Boddie Sr., Chairman and Founder, echoed their sentiments. “We’re not here to sell burgers and fries. We’re here to build people. Thank you for all that you do.” v

MEET THE RECIPIENTS:

DARLINE COLE General Manager (Hertford) First Thought? “I was very excited!” Secret to Success? “Teamwork and consistency. We are like a family and care about each other and our customers.” Favorite Menu Item? HandBreaded Chicken TendersTM 3 | ENTERPRISER Spring 2016

DAWN PICKLE General Manager (Wytheville) First Thought? “We had been watching the numbers for a while, but it was a great surprise to hear it officially!” Secret to Success? “Loyal guests and a crew that cares about them.” Favorite Menu Item? HandBreaded Chicken TendersTM

IKE MIDGETT Senior General Manager (Grandy) First Thought? “I was so excited for my team! They work hard and deserve this!” Secret to Success? “My team is my family! They always look out for me and for the store. We appreciate each other.” Favorite Menu Item? Frisco Breakfast Sandwich®

DEBORAH MILLER General Manager (CovingtonAlleghany) First Thought? “I was ecstatic and so happy for the crew and management. They have all worked so hard as a team and deserve this!” Secret to Success? “Long-term management and crew. It takes everyone on board to make it a success.” Favorite Menu Item? Chicken Fillet Sandwich

KILLIS MARSHALL Senior General Manager (Appomattox) First Thought? “We are truly blessed to win this high achievement, especially only being open for a year and a half. I received great support from my team and Region 4.” Secret to Success? “Consistency breeds results! Staying focused on guest service and hospitality creates a warm and inviting atmosphere for team members, as well as the guest. Whenever you drop the ball, humble yourself and ask, “What could I do differently next time?” You might be amazed by the results!” Favorite Menu Item? Frisco Thickburger®

JAMES O’BRYAN General Manager (Louisa) First Thought? “Surprised! I didn’t know we were that close to winning!” Secret to Success? “Making customer service our number one priority.” Favorite Menu Item? Philly Cheesesteak Thickburger

SHERRY BROWNING Senior General Manager (Norton) First Thought? “Thank you, Jesus!” Secret to Success? “Training – the crew goes through a lot of it and they are very prepared.” Favorite Menu Item? Smoked Sausage Biscuit

LIBBY LOFTIS General Manager (Centergrove) First Thought? “Joy, happiness and excitement! I screamed!” Secret to Success? “Communication and teamwork. The whole crew gets along and we all enjoy what we do.” Favorite Menu Item? “All of our food is good, so I can’t pick just one favorite!”

CAROLYN WYNN General Manager (Clintwood) First Thought? “I was excited and proud of my crew.” Secret to Success? “Hard work, determination and teamwork are our secrets.” Favorite Menu Item? HandBreaded Chicken TendersTM

PAT NEILL Senior General Manager (Lincolnton) First Thought? “I was awestruck! We go to work each day knowing it’s our responsibility to do all we can to build sales and increase profits, but you don’t really think about the impact you’re having.” Secret to Success? “We strive each day to meet our goals in

the most effective way possible. Each day brings a different set of circumstances and we react and adjust to them.” Favorite Menu Item? “Our breakfast biscuits – they are the best product in town.”

LINDA FLETCHER General Manager (Prestonsburg) First Thought? “Oh my goodness! It came as a total surprise!” Secret to Success? “Teamwork and focusing on improvement each day. We always have a positive attitude and strive to be the best we can to meet guests’ needs at all times!” Favorite Menu Item? HandBreaded Chicken TendersTM

ROBIN WILSON District Manager, Region #2 First Thought? “I felt so much pride for my team for making this happen.” Secret to Success? “Teamwork – when someone is struggling with something, we come together as a team to help with whatever it may be.” Favorite Menu Item? Big Hot Ham ‘N’ Cheese™

MELISSA CARTER Senior District Manager, Region #4 First Thought? “I was so proud of my team!” Secret to Success? “Teamworkmy crew is great!” Favorite Menu Item? Omelet Biscuit

ENTERPRISER Spring 2016 | 4

Regional Best Biscuit Maker Winners Honored, Champion Announced

or almost 40 years Hardee’s customers have started their day with the Made From ScratchTM biscuit that Boddie-Noell introduced to Hardee’s in 1977. Since then, Boddie-Noell Biscuit Makers have been perfecting the craft of baking outstanding golden-brown biscuits which remain a customer favorite.

This year, more than 700 Hardee’s Biscuit Makers representing restaurant’s across North Carolina, Virginia, South Carolina, and Kentucky competed for the title of the Best Biscuit Maker of 2015. The Best Biscuit Maker challenge is a beloved company tradition that was started by Boddie-Noell in 1983. The competition started in October, and each Biscuit Maker was evaluated based on the quality of his or her biscuits, knowledge of proper biscuit equipment, cleanliness and care of the biscuit equipment, knowledge and execution of company procedures, grooming, and appearance. The competition’s judges included General Managers, District Managers, Regional Directors, Vice Presidents, and other executives in the restaurant division of Boddie-Noell at the five levels of competition.

All four of our regional “Best Biscuit Maker” winners will be featured on the tray liner in all Boddie-Noell Hardee’s restaurants.

A winner from each of Boddie-Noell’s four Hardee’s regions was selected as a regional winner. The four regional winners then competed for the title of Best Biscuit Maker and were honored at the company’s annual banquet at Rose Hill in February. Rose Hill was filled with anticipation as all in attendance awaited the announcement of 2015’s Best Biscuit Maker winner.

“THE BISCUIT MAKER IS TRULY THE KEY TO OUR BREAKFAST OPERATION.”

“The Biscuit Maker is truly the key to our breakfast operation,” said Terry Lewis, President of Operations and host of the awards banquet. “They really set us apart from other restaurants.”

Operations Services Manager, Bill Boddie Jr., presents Champion Juanita Davis with the 2015 Best Biscuit Maker plaque.

5 | ENTERPRISER Spring 2016

Juanita Davis from Hardee’s of Lumberton #3 was announced as Boddie-Noell’s Best Biscuit Maker for 2015. In addition to

- TERRY LEWIS PRESIDENT OF OPERATIONS

Juanita, the three other regional winners were Beatrice Anderson from Hardee’s of South Boston #1, Elijah Hoff from Hardee’s of Timberville and Maritza Farfan from Hardee’s of Salem #2. All four Biscuit Makers are pictured on the tray liners at Hardee’s restaurants owned and operated by Boddie-Noell. A video of the tray liner photo shoot can be found on the Boddie-Noell website, bneinc.com. v

Congratulations!

MEET THE RECIPIENTS:

JUANITA DAVIS “Juanita started off as a cook, but knew she wanted to be a Biscuit Maker and quickly took over,” said Brenda Cherry, Regional Vice President of Operations. “She makes the best biscuits with the biggest smile on her face.” Davis has worked as a Biscuit Maker for 14 years. She says the key to creating the best Hardee’s Made from Scratch™ Biscuit is “to put a lot of love in each batch.” Aside from making biscuits, Juanita enjoys going to church, cooking, and cleaning. She also loves shopping, especially for her 10 grandchildren. Her favorite menu item at Hardee’s is the Chicken Fillet Biscuit. “My favorite part of making biscuits for Hardee’s is getting up early in the morning and knowing a lot of people are waiting on my biscuits.”

BEATRICE ANDERSON This was the first regional Best Biscuit Maker win for Anderson who has been with Hardee’s for 10 years. “We’re so proud of ‘B’,” said David Oakes, Senior Regional Director of Operations. “She’s been a Biscuit Maker since day one and she just loves it.” Beatrice enjoys crocheting, crossstitching, and spending time with her family. Her favorite Hardee’s biscuit is the Sausage, Egg and Cheese Biscuit. “The secret to making a delicious Hardee’s biscuit is to trust yourself and not be nervous,” said Anderson.

ELIJAH HOFF Elijah has been with Hardee’s for 11 years and has been a regional Best Biscuit Maker winner four times previously. He said he prepared for the competition by “reviewing his old score sheets and practicing.”

To make the golden brown biscuits in 2015, Hardee’s restaurants owned and operated by Boddie-Noell used more than:

“Elijah’s not only an incredible Biscuit Maker, but he makes sure everything else is perfect at his restaurant,” said John Smith, Regional Vice President of Operations. “We’re lucky to have him.”

pounds of biscuit flour

When Elijah is not enjoying his favorite Bacon Swiss Chicken Biscuit, he loves playing video games, practicing martial arts, and listening to music.

pounds of biscuit mix

749,603

10,655,056

MARITZA FARFAN According to Maritza, a 12-year employee, the secret to making a delicious Hardee’s biscuit is to “follow the procedures and practice, practice, practice each day.” “I work from my heart when making biscuits,” said Maritza. “I take pride in what I do.” Farfan’s favorite biscuit is the Bacon, Egg and Cheese Biscuit. In addition to making biscuits, Maritza enjoys fishing, planting flowers, and attending sporting events with her children. “We’re so proud of Maritza,” said Joan Benson, Regional Director of Operations. “I cried when I found out. She’s so special to this company.”

382,860

pounds of cinnamon raisin biscuit mix

7,860,160

pounds of buttermilk

Roughly the equivalent of:

5,000

acres of wheat

490

truckloads of ingredients.

ENTERPRISER Spring 2016 | 6

2016 Operational Excellence Award Demonstrating daily the true meaning of excellence, five BoddieNoell Hardee’s restaurants stood out among the best by earning the highly acclaimed 2016 Operational Excellence Award presented by Hardee’s parent company, CKE.

an “exceeds standards” rating of 90 percent or higher on their restaurant operations assessment completed by Hardee’s Food Systems, Inc. “We’re extremely proud of these Hardee’s locations that received the Operational Excellence Award because they are top achievers,” said Terry Lewis, President of Operations. “These awards serve as validation of the hard work, teamwork, and commitment

that is present every day in these restaurants.” “For us to have five winning restaurants of the 11 awards across the nation is truly awesome,” explained Terry. “They’ve demonstrated that each of these restaurant teams has the focus and commitment to be the best in their business.“ v

he five Boddie-Noell Hardee’s are among only 11 honored throughout the entire Hardee’s restaurant system of more than 1,900 restaurants.

The winning restaurants were selected due to exceptional performance in sales, operations, and marketing. Each restaurant selected earned three platinum quality assurance audits during each 2015 business cycle, averaged one or fewer guest complaints per period, and achieved

LAKE CITY SOUTH CAROLINA GM Rosa Johnson, Director Andre Jumpp, DM Dwayne Searson WHAT IS EXCELLENCE?

“Being the best at everything you do. To me it is accomplishing all the goals I set up for myself in my personal and professional life.” - Rosa Johnson, General Manager

BELMONT NORTH CAROLINA VP Chuck Burke, GM Margie Robertson, SrDM Anita Huffstetler WHAT IS EXCELLENCE?

“Having an outstanding crew and a team that works together. It makes a great running restaurant and helped us earn the Hardee’s Operational Excellence Award.”

FIRST COLONIAL ROAD VIRGINIA DM Ginger Craig, VP Gene Dickens, GM Renita Stanley WHAT IS EXCELLENCE?

“Setting a high goal or standard and finding ways to improve and better ourselves while always doing what is right.”

COURTLAND VIRGINIA VP Gene Dickens, GM Ann Reavis, SrDM Eddie Phillips WHAT IS EXCELLENCE?

“Doing the right thing all the time. I am extremely proud of my team! Through God all things are possible.” - Ann Reavis, General Manager

HIGHWAY 421 NORTH CAROLINA SrDm Jerry Miller, GM Marilyn Johnson, VP Brenda Cherry WHAT IS EXCELLENCE?

“It’s never an accident. Excellence is the result of high intention, sincere effort, intelligent direction, skillful execution, and the vision to see obstacles as opportunities.”

- Renita Stanley, General Manager - Margie Robertson, General Manager

7 | ENTERPRISER Spring 2016

- Marilyn Johnson, General Manager

Region 3 Team Brings Hardee’s Mobile Star Diner to Town The Region 3 Hardee’s team recently took their show on the road, literally – traveling to Lexington, VA to operate the Hardee’s Mobile Star Diner, a fully functioning kitchen on wheels for Washington-Lee University’s 26th Mock Convention. District Manager Melissa Senior Presgraves and her team were approached by Hardee’s parent company CKE, to operate the Mobile Star Diner with a limited menu of four sandwich options and fries. With thousands estimated to attend the convention, the Region 3 team worked diligently in the days and weeks prior to the event to prepare for the large scale

operation. From placing orders, prepping produce, to cutting buns, Melissa describes the days leading up to the event as intense. While a majority of the preparation for the event fell onto Melissa’s nine Hardee’s restaurant group, the entire region jumped in with support, bringing the already close bunch even closer, explained Melissa. “We have been together forever and are more like a family. Everyone just knows what they have to do. It’s automatic. We eat, sleep, and drink Boddie-Noell,” she laughed. v

From left: Samantha Weatherholtz, GM of Hardee’s of Stuarts Draft; Nelson Contreras, GM of Hardee’s of Cantrell Avenue; Kelly Raine, GM of Hardee’s of Nine Mile Road; Jennifer Cook, GM of Hardee’s of Gordonsville; and Region 3 DM Jose Diaz.

Jimmie Burkhart, Harlan Team Bring Christmas Cheer to Small Community As we enter the summer season, Hardee’s of Harlan’s Breakfast Shift Leader Jimmie Burkhart has already begun making plans to bring Christmas cheer to the small coal mining town of Harlan, Kentucky this December.

or the past three years, she and the Hardee’s of Harlan team have helped make the Christmas holiday special for those in need by uniting the community, raising awareness, and collecting donations.

With many nearby coal mines having closed in recent years and unemployment rates high, the hard work of Jimmie and the Hardee’s team have made a significant impact on city of Harlan by bringing joy to many during tough times. “I love giving back to the community,” explained Jimmie, “I

understand there are a lot of people out of work, and we are trying to help.” Beginning in 2013 with a “Coal Miner’s Christmas,” each year Jimmie chooses a theme and pursues it passionately by creating themed hand-made decorations and ornaments. According to Jimmie, “Coal Miners Christmas” was chosen as the first theme as a tribute to the heritage of Harlan. In 2014, Jimmie and the Hardee’s team celebrated “Hardee’s Golden Angels” by placing names and clothing sizes of local nursing home residents without family on the restaurant’s Christmas tree and allowing guests to sponsor a “Golden Angel” by bringing unwrapped gifts to the restaurant for them. Jimmie then wrapped the gifts and delivered them, along with sausage biscuits. Last Christmas, Jimmie and the Hardee’s team choose the theme “Christ’s Hands,” supporting the local homeless shelter known by

Assistant Manager Amy Million (left) and Breakfast Manager Jimmie Burkhart (right) stand next to the Hardee’s Christmas tree while collecting gifts for the less fortunate in the community.

the same name. With the help of the Harlan community, more than 500 pounds of nonperishable food was collected to stock the shelter’s food bank, along with two car loads of clothing and children’s Christmas items. v

“I UNDERSTAND THERE ARE A LOT OF PEOPLE OUT OF WORK, AND WE ARE TRYING TO HELP.” - JIMMIE BURKHART, BREAKFAST SHIFT LEADER

ENTERPRISER Spring 2016 | 8

Loyal Customers Create Delightfully Delectable Sign for Hardee’s of Littleton When loyal customers Joe and Barbara Edwards overheard Hardee’s of Littleton’s General Manager Betsy Carter informing her crew they needed to create a sign for their upcoming regional meeting, they knew just what to do.

The Edwards have been visiting the Littleton Hardee’s almost daily for the past 16 years and have countless stories of fond memories involving the restaurant, explained Barbara Edwards.

Each morning upon entering the restaurant, before even making it to the counter, Mr. Edwards knows to look to Breakfast Cook Elaine Richardson who will be smiling while holding up a dark brown biscuit in the air awaiting his thumbs up approval.

he couple constructed a delightfully delectable sign for the Littleton team and presented it to Betsy during their next visit to the restaurant. Made with poster board, marker, and candy bars, the sign praises the Littleton team for their exceptional service. “We eat at Hardee’s quite often,” said Joe Edwards. “The quality of the food keeps us coming back and the service is great. It’s always clean and Betsy and her staff are extremely helpful and friendly.”

Their beloved miniature Yorkie Poodle mix, Sam, would even insist upon only eating chicken tenders from the

Customer Compliment: Hardee’s of Warsaw Village

n a recent trip to your Hardee’s in Warsaw, Virginia, I was sitting in the parking lot in a very hot car while my husband was inside purchasing food when I suddenly I felt ill. I do not walk very well but I knew I had to get out for air. With my cane in hand I started across the lot when your employee, Reginald Hackett, saw me and immediately came and Reginald Hackett (left) helped me inside. Another and Vincent Marks (right) employee, Vincent Marks, then helped me get to a chair. When my husband then brought our car to the curb, Reginald helped me to my feet and out to get into the car. Not only did Reginald and Vincent come to my rescue, they showed loving kindness and I thank God that we still have folks that care. - Martha G. Welch

9 | ENTERPRISER Spring 2016

Joe and Barbara Edwards present Betsy Carter, General Manager of Hardee’s of Littleton, NC with a hand-made sign; thanking the Littleton team for a job well done.

Hardee’s restaurant. He would turn his nose up to other restaurant’s tenders, laughed the couple. v

Joe Burchett Celebrates His 80th

etirement doesn’t mean you leave the BNE family. This sentiment rang true to retired District Manager Joe Burchett as he walked into a local restaurant for what he thought would be a casual dinner with his wife. Instead, he was greeted by a sea of familiar faces who gathered to surprise Joe for his 80th birthday. More than a dozen former colleagues came to celebrate with Joe and reminisce on the decades they spent working together. Sylvia Hood, General Manager of Hardee’s of West Main, explains that during his time at BNE, Joe was not merely a supervisor to her and others. “He’s like a father to me,” explained Sylvia, “He was a great mentor.” v

District Manager Tammy Chambers, Retired District Manager Joe Burchett, District Manager Sally Jones, and Senior Director of Operations David Oakes reminisce on good times during Joe’s surprise 80th birthday party.

Boddie-Noell Celebrates 35 Year Partnership with Special Olympics VA Celebrating a spectacular 35 years of continual support to Special Olympics Virginia, Boddie-Noell raised a record-setting amount of funds for the inspirational organization during the 2015 annual Hardee’s Star fundraising campaign.

ll 176 BNE Hardee’s locations in Virginia participated in the campaign, raising enough money to sponsor 550 Special Olympic athletes to participate in the 2016 Summer Games by selling $1 paper stars to customers during a short four week period. For their donation, guests received a coupon sheet valued at $10 for a variety of Hardee’s menu items. “We’re very proud of our Hardee’s locations that did so well this year and especially for our generous customers who stepped up to support these wonderful athletes by purchasing the star and receiving the coupons,” said Terry Lewis, Boddie-Noell President of Operations and Special Olympics Virginia board member. “As a result of this Herculean effort, Special Olympics athletes from all over the Commonwealth will attend the Summer Games,” said Rick Jeffrey, President of Special Olympics Virginia. “They will also experience all of the respect, inclusion, and unity the Games have to offer, as well as much-needed access to free healthcare in the areas of dentistry, optometry, audiology, and fitness. Boddie-Noell and Hardee’s support of Special Olympics Virginia is unmatched!” In addition to funding athletes to attend the Summer Games, BNE also proudly sponsors the event, as well as the annual fundraising Polar Plunge Festivals in Virginia Beach, Dumfries, Richmond, and the New River Valley. v

Meisha Pollard (left) and Tonya Spell (right) encourage guests at Hardee’s of Broad Street in Richmond, VA to support BNE’s annual Hardee’s Star fundraising campaign.

Polar Plunge Festival For a second year, District Manager Ginger Craig’s team, comprised of six Hardee’s restaurants located in the Tidewater market of Southeastern Virginia, sold the most combined number of Stars, earning them an all-expenses paid trip to the Special Olympics Polar Plunge Festival in Virginia Beach.

Terry Lewis, President of Operations, proudly holds a check announcing the Virginia community raised more than $900,000 for Special Olympics Virginia in 2015. More than 10 percent of the total funds raised were by BNE Hardee’s Restaurants! Terry was joined by District Manager Ginger Craig’s team in Virginia Beach for the Polar Plunge Festival.

ENTERPRISER Spring 2016 | 10

Highway Diner Honors Home Town Heroes America’s veterans, current military, police, fire, and rescue personnel are some of our nation’s bravest, hardest-working men and women. To show appreciation for their daily sacrifices, Highway Diner established their Home Town Heroes program several years ago.

s part of the program, these individuals are eligible to receive a 10 percent discount on their meals at Highway Diner. “We want them to know we have not forgotten what they do and have done for us,” explained Manager Dawn Bunn. General Manager Gail Sawyer agreed adding, “We want to support them as much as we can.” Highway Diner also displays visible signs of appreciation and thanks by

Dawn Bunn (left) and Gail Sawyer (right)

encouraging employees to wear red shirts on Fridays symbolizing the Diner’s “RED” effort to Remember Everyone Deployed. Each night, Highway Diner also proudly shines a green light from the front of the restaurant as a symbol of support to all veterans, as part of the “Greenlight A Vet” national veteran campaign. Dawn, whose son, Coy, is enlisted in the military, said the guests appreciate Highway Diner’s gestures. “You can see it in their faces when they see our red shirts or the green light outside, they smile and you can pick up on their appreciation,” explained Dawn. v

Back row, from left: Tiffany Williams, Linda Proctor, Lynn Gailor, Dwight Machen, Adam Sanders, Tyrone Ledbetter. Front row, from left: Meaghan Turner, Chelly Cooper, Mary Hill.

Growing With Arlington Place Arlington Place hold’s special meaning to Sales Executive, Blair Lang and his wife, Sales Manager, Becca Lang. While working diligently to grow and expand the riverside community, the duo are also raising their very own family – daughter, Evie, and son, Keegan. The whole family has fully embraced the community’s coastal lifestyle and you can usually find them riding bikes, on the boat, at the riverfront, swimming in the pool or winding down on the front porch while the kids play in the yard. v See all Arlington Place has to offer at ArlingtonPlace.com

THIS IS WHAT MAKES ARLINGTON PLACE GROW! 11 | ENTERPRISER Spring 2016

Executive Chef Michael Pupillo, Rose Hill Team Presented with People’s Choice Award Showcasing an innovative signature dish with an unrivaled quality of flavor combinations, Executive Chef Michael Pupillo and the Rose Hill team were presented with the People’s Choice Award during the inaugural United Way Tar River Chef’s Showcase fundraiser.

ose Hill also participated in the event’s live auction donating the highest bid item, a dinner for 12 at Rose Hill’s Manor House in Nashville, NC. Proceeds raised during the event will benefit local philanthropic organizations throughout the region, according to Mallory Joyner, Tar River Region United Way Resource Development Coordinator. “Boddie-Noell’s support means so much to the United Way and the community,” added Joyner. During the showcase, each of the seven participating restaurants and venues presented more than 400 attendees with sample sized portions of a signature dish, dessert, and cocktail that best highlighted the venue’s menu and chef’s talents. Attendee’s circled the room tasting each venues creations before submitting a ballot selecting their favorite. With the help of the Rose Hill team, Michael showcased Rose Hill’s southern flare and

Rose Hill Management team pictured from left: Executive Chef Michael Pupillo, BNE Vice-Chairman and CEO Bill Boddie Sr., Wedding Sales Manager Nicole Marion, General Manager Walter Marrotta, Cook Chelsea Larson, and Assistant Manager Stephen Etheridge.

charm with pork tenderloin medallions with apple chutney sauce, a decadent signature cocktail he named The Sweet Fuzzy Pig, and a crowd favorite cheesecake tart featuring a whipped cream like texture. Michael reveals his goal is never to create just a meal but rather a memorable dining experience. “I want to create memories,” said Michael, describing his proudest moments at Rose Hill as those where guests are so delighted by the sight of their meal that they want to take pictures before they begin eating the dish. As he did during the showcase, Michael often incorporates the natural flora of Rose Hill Plantation into his dishes flavor and presentation. From the smell of hardwoods surrounding the estate, to the rustic colorings of nature, Michael carefully plans every element of each meal often adding special touches such as hand-made decorative wood planks and wheat grass. Michael said his favorite part of the event was the support he received from both his Boddie-Noell and personal family. Michael

grins as he recalls his wife, Danielle, being instructed by Rose Hill General Manager Walter Marrotta, not to scream if he won. And while Danielle tried not to scream when Michael’s name was announced, she could not contain her excitement as she cheered for her husband. Michael said he was grateful to have Boddie-Noell Chairman and Founder Mayo Boddie Sr. and his wife, Jean, along with Vice-Chairman and CEO Bill Boddie, Sr., Walter, and the Rose Hill management team at the event to support him. “I am very pleased that Michael’s passion and experience were acknowledged through this People’s Choice Award,” said Walter. When both Mayo Boddie Sr. and Bill Boddie Sr. made a special trip to Rose Hill’s kitchen to congratulate Michael again the following day, Michael said it cemented in his mind that he was in the right place. “That kind of support is an experience I have never had,” explained Michael. “It made me think, this is the kind of company I always want to work for.” v ENTERPRISER Spring 2016 | 12

Anniversaries 20 Years GREGORY Alger Hardee’s of Floyd Floyd, VA

KAREN Gregory

TAMMY Cockfield

CARLTON Gilchrist Hardee’s of Littleton Littleton, NC

Hardee’s of US 117 Castle Hayne, NC

VALERIE Cornett

Hardee’s of Bainbridge Chesapeake, VA

Hardee’s of London London,KY

DELIA Hamblin Hardee’s of Dublin Dublin, VA

RUBY Furry

SALLY Harris

Hardee’s of Clifton Forge Clifton Forge, VA

Tax Manager Home Office STAN Harwood Senior Human Resource Manager Home Office

DARRELL Gregory Hardee’s of Indian River Road Virginia Beach, VA

BARBARA Hendricks Group Benefits Administrator Home Office BOBBY Long Hardee’s of Danville #58 East Danville, VA

LINDA Lowe Hardee’s of Pinehurst Plaza Aberdeen, NC

LENA Saunders Hardee’s of Waverly Waverly, VA

MARTHA Slaughter Hardee’s of Mathews Mathews, VA

BRENDA Williams

CLARICE Smith Hardee’s of Littleton Littleton, NC

PRISCILLA Williams

GLADYS Stewart Hardee’s of Roxboro Roxboro, NC

LORETTA Wilson Hardee’s of Dorset Ave Virginia Beach, VA

SAMETRA Vaughn Hardee’s of Rocky Mount Rocky Mount, VA

ROBERTA Wright

Hardee’s of Suffolk Suffolk, VA

Hardee’s of Denmark Denmark, SC

Hardee’s of Galax Galax, VA

LINDA White Hardee’s of Independence Blvd. Virginia Beach, VA

25 Years VALERIE Bowe

BESSIE Brooks

IVA Carter

Hardee’s of Elizabeth City #2 Elizabeth City, NC

Hardee’s of 33 & Main Street Louisa, VA

Hardee’s of Allendale Allendale, SC

BERNICE Goins Hardee’s of Roanoke Rapids #2 Roanoke Rapids, NC

CONNIE Herbert Hardee’s of Mathews Mathews, VA

SHEILA Jackson Hardee’s of Buena Vista Buena Vista, VA

13 | ENTERPRISER Spring 2016

ERNEST Christopher Hardee’s of New Market Hampton, VA

LISA Joyner Hardee’s of Leland Leland, NC

TERESA Garrett Hardee’s of Stonewall Square Lexington, VA

ELEANOR Kendrick Hardee’s of Stanleytown Stanleytown, VA

25 Years, continued JOYCE Lee Hardee’s of Clintwood Clintwood, VA

JANICE McKinnon Hardee’s of Eastern Blvd. Fayetteville, NC

MARGIE Robertson Hardee’s of Belmont Belmont, NC

30 Years SHERRY Christensen Human Resource Manager

PAMELA Cruey Hardee’s of Richlands Richlands, VA

BRENDA Eubanks

PATRICIA Mincey

VERONICA Mitchell Hardee’s of HWY 421 Wilmington, NC

VICKIE Moore Hardee’s of Northampton Blvd. Virginia Beach, VA

Hardee’s of US 117 Castle Hayne, NC

Hardee’s of Madison Heights Madison Heights, VA

DEBRA Harper NANETTE Herbert Hardee’s of Market Street Vice President of Wilmington, NC Benefits & Compensation Home Office

DONNA Reynolds Director of BNE Land Sales and Marketing Home Office

ETHLINE Richards Hardee’s of Parham & Landmark Richmond, VA

CHARLOTTE Terry Hardee’s of Kiln Creek Yorktown, VA

ENTERPRISER Spring 2016 | 14

Anniversaries 35 Years KATRINA Benton Hardee’s of Maple Avenue Burlington, NC

DEBORAH Lane Hardee’s of Madison Heights Madison Heights, VA

RICK Medlin District Manager Region 3

40 Years MITZI Aldridge Senior Director of Human Resources

“I’ve had the opportunity to work with a great company and great people. During my career, BNE has always believed in me, allowing me to continually grow professionally. I feel truly blessed to have spent the last 40 years with this company.” Congratulations to Mitzi who was recently promoted to Senior Director of Human Resources. 15 | ENTERPRISER Spring 2016

MAURICE Bartley District Manager Region 3

MAYO Boddie Jr.

STUART Jolley

Vice President of Operations Bay Foods

Senior District Manager Region 2

“Just a few of the “BNE’s motto is ‘We “In 40 years I’ve Believe in People,’ I watched many positive experiences I’ve been associated with over the am grateful for all the culture shifts within people who believed BNE. We have become last 40 include: Hardee’s in me and provided the example for values, transition into breakfast menu, Mama Jean’s opportunities for we set the standard Pizza, Country Cookin’, my growth. I can for other companies Annie Lou’s, Skats, Texas only hope to have to follow. BNE has Steakhouse, Davis Yachts, positively impacted allowed me to make Zip Mart, and many other those I worked with in mistakes, learn and ideas along the way. But the same manner.” grow from them. I the real journey has been have certainly grown a the enjoyment of getting to lot within my years. I appreciate being valued know and work alongside the people that have been not only for what I with and are associated bring as an employee, with this great company. but for who I am as an BNE truly is family oriented, individual as well.” and it shows. A sincere thank you to everyone.”

DENNIS Tan General Manager Hardee’s of Salem #2 Salem, VA

“Wow! 40 years working for the same company is a feat in itself to many people. But all the glory goes to my Lord and SaviorJesus Christ! Proverbs 3: 5-10, is where I draw my daily assurance. Now with all these years in fast food, I rely on Galatians 5: 22-26 to keep a smiling face and be reminded that I am a Christian. Thank you to BNE and my wife, Sue, for putting up with me all these wonderful years!”

Homefront Welcome

Retirement

TRACY Miller

MONICA R. Patsel

Construction Manager

Human Resource Manager

LYNETTE Hyde Senior Payroll Specialist Home Office 34 Years of Service

MIKE Zollo Regional Vice President of Operations Region 3 37 Years of Service

Promotions JOHN Smith

FRED Marshall Regional Director of Operations Region 3

GREG Ferrell

Regional Vice President of Operations Region 3

PAUL Morris

STACEY Owen

MELISSA Presgraves

BROOKE Schulter

Regional Facilities Manager Region 3

District Manager Region 3

Senior District Manager Region 3

District Manager Region 1

Director of Facilities Management Home Office

ANNETTE Jackson District Manager Region 1

RICKIE Hunt Senior Training & Development Manager Region 1

ENTERPRISER Spring 2016 | 16

In Loving Memory of Richard Paul Jenkins

Ministry

in a Minute Shared thoughts from your ministry team

Richard Jenkins with his children, from left: Richie, Becca, Richard, and Paul.

The Boddie-Noell family is deeply saddened by the passing of our friend and former colleague, Richard Jenkins.

Psalm 103: 8-14 The Lord is compassionate and gracious, slow to anger, abounding in love… he does not treat us as our sins deserve or repay us according to our iniquities. For as high as the heavens are above the earth, so great is his love for those who fear him; as far as the east is from the west, so far has he removed our transgressions from us. As a father has compassion on his children, so the Lord has compassion on those who fear him; for he knows how we are formed, he remembers that we are dust.

Beginning his career with Boddie-Noell at 16 years old as a crew member at Hardee’s of Kannapolis, NC, Richard devoted more than 30 years of service to BNE before retiring in 1995 as the President of Hardee’s Division.

Matt Baldwin Corporate Chaplain

Richard was most happy when spending time with his family and friends, traveling to sporting events, and embracing entrepreneurship throughout his business career.

A congressman had a meeting with the President. He was going to give the President a piece of his mind. However, in the presence of the President and the Oval Office he was filled with such awe and reverence he could only sit there humbly.

Richard was a loving husband to his late wife, Martha, father to his sons, Richard H. Jenkins and Robert P. Jenkins, and daughter Rebecca J. Pomeroy, and a grandfather to his three grandchildren. He will be greatly missed by his family, friends, and Boddie-Noell family.

The Psalmist is not saying be afraid. He is saying come to God with great reverence and awe and you will find a compassionate Father who knows we are human and prone to go our on way. When you meet God on His turf, you will find love, forgiveness, and compassion.

Ministry Team Hosts Diaper Drive This spring, Home Office personnel united to gather supplies for Your Choice Resource Center during the Ministry Team’s BNE Baby Shower.

ollectively, Home Office personnel donated 15 large boxes of diapers and wipes, five additional cases of diapers, and monetary donations for the center. Your Choice Resource Center, located in Rocky Mount, NC, is a non-profit Christian ministry that assists teens and women with unplanned pregnancies at no cost to them. The center offers teens and women emotional support and counseling on all of their options while praying that they will chose life for their child. 17 | ENTERPRISER Spring 2016

Virginia Roberson, Executive Director of Your Choice Resource Center, said she and her team are extremely thankful for the donations. “They blessed us with Mount Everest!” laughed Virginia. “When I saw the donations I had to laugh. The pile was so massive. We did a happy dance! It was much more than we had hoped for.” According to Virginia, the number one need of women choosing to parent their babies is diapers. Parents enrolled in the center’s program can attend pregnancy and parenting related classes to earn vouchers they can use for a variety of child care

Cody High, Director of Worth Waiting 4, an abstinence program at Your Choice Resource Center, and Patsy Daniel, BNE Vice President of Training Services, gather donations collected by Home Office personnel during BNE’s Baby Shower for Your Choice Resource Center.

items including diapers and wipes. A onetime emergency visit is also available to parents in need of baby supplies.v

Asset Protection SAFETY:

Learning Opportunities Within Safety When the term “Safety Violation” comes to mind, we often think to the farthest end of the spectrum. Our mindset is programmed to believe that a violation is something terrible and unruly. If we change the perception of what a violation is, and look at an individual who is performing a violation as a learning opportunity, we can change the safety culture within our restaurant and ultimately help us grow as leaders.

Bunn Boddie Safety and Loss Prevention Manager

ne of the hardest things to ask an individual to do is have a crucial conversation with someone who is performing a task improperly. To have that one on one conversation, correct mistakes, and take action can be difficult to some, and come as second nature to others. This is how we improve our safety culture. We are in the people development business. Our purpose is to make our managers the best they can be and to grow each and every individual into the best person they can be. We want to create a safe work environment and cannot do this without correcting the mistakes we see. An individual will never grow and develop if they believe what they are doing is right and no one has taken the time to address their opportunities for

LOSS CONTROL:

growth. Every time we improve upon an opportunity, our comfort zone is increased. The more we approach conflict head on, the bigger our comfort zone gets, and ultimately we end up being able to confront conflict much easier. By correcting employees who are not performing tasks safely and properly, the individual will be able to realize their mistake and grow and develop. The manager who is addressing the violation also grows as a leader and earns respect, and ultimately the day to day operation runs better. Violations should always be addressed promptly and without hesitation with the goal of keeping your team safe and a focus on growing people. When we do this, we in turn grow as well. v

Customer Service Begins With Customer Safety We love our customers and want them to stay safe in our restaurants. As responsible business operators, we are required to provide a safe environment for our customers as well as our employees. Customer safety begins with maintaining the premises for safety. Use the Repair and Maintenance Request for to report maintenance issues. When a maintenance issue could cause a safety problem, call the Help Desk (x1437).

Ann Lupton Director of Loss Control

e have to make regular inspections and remedy dangerous conditions as soon as we know about them. We do this by Pathing on a regular basis throughout the day. We also have to warn of dangerous conditions that we know about or should know about which are not open and obvious. Be on the look out for any conditions that could cause a customer or employee to get hurt and restrict the area until it can be fixed. We have floor mats and wet floor signs to keep our customers safe. Please make sure that floor mats are kept clean and lie flat on the floor. Make sure that

wet floor signs are visible to the customers when the floors are wet and put away when the floors are dry. Also, following our floor cleaning procedures step by step will make sure our floors are properly cleaned and slip resistant. Remember, how a customer is treated in the unfortunate event of an accident goes a long way in determining how that customer feels about Hardee’s and Boddie-Noell. Show care and concern and offer assistance when needed. We want all of our customers to have an excellent experience each time they visit our restaurants and this begins by keeping them safe. v

The Enterpriser is published for employees and friends of BNE. Every effort has been made to include as many events and happenings throughout the BNE family as possible. Please send articles, photographs, comments or ideas to Ashley Lane at ashleylane@boddienoell.com.

ENTERPRISER Spring 2016 | 18

‘Building Like We Mean It’

Boddie-Noell Opens Three New Hardee’s Opening on January 25th, Hardee’s of Carthage, NC was Boddie-Noell’s first restaurant to open in 2016. The new restaurant replaces an older Hardee’s building that was demolished to be rebuilt on the property. Hardee’s of Tarboro, NC opened its doors next on February 22nd, followed by Hardee’s of Camden, NC on March 21st.

2016 HARDEE’S OPENINGS January 25th CARTHAGE, NC February 22nd TARBORO, NC March 21st CAMDEN, NC

ach new restaurant drew large crowds of community support with guests lining up around the buildings hours before grand opening day for the chance to win free Thickburgers for a year, along with a free Made From Scratch Sausage Biscuit and beverage that morning. Throughout the grand opening weekend guests also had the opportunity to spin prize wheels featuring free item coupons, Hardee’s gift cards, and

Boddie-Noell leadership team gather with Tarboro, NC community members to celebrate Hardee’s opening during ceremonial ribbon cutting.

other Hardee’s promotional items. Local radio stations also attended the events, broadcasting live from the restaurant. These three restaurants are the first of many expected to be built and open in the next few years. “We’re really excited to bring new Hardee’s locations to these communities,” said BNE President Mike Boddie. “As a family owned company, we look forward to being involved in the community and to supporting the growth of the area.”