Nuance University
Nuance University provides training and certification for all Nuance Document Imaging products.
Authorized Partner
Expert Partner
Master Partner
What is Nuance University? Nuance University is an education training program designed to ensure that Nuance Partners maintain within their staffs the competencies necessary to adequately sell Nuance products and to service Nuance customers. The program additionally provides the framework leading to Partner Certification, according to the partner’s type and product portfolio.
Partners are required to update their Certification status at least once a year.
What are the objectives?
e-learning is accessible 24x7, and lets students start and resume training according to their personal schedules. e-learning lets Partners rapidly ramp up their teams or access a channel for lastminute learning just before an installation. e-learning also includes on-line exams at the end of the course.
Nuance University training courses have been developed for both sales and technical personnel. The courses are planned to ensure that partners: • Can provide adequate customer support concurrent with the latest product releases • Can efficiently configure and install the offered products within their customer’s system environment • Are optimally equipped to present all product features and benefits during sales situations.
Certification requirements Partners are required to maintain or achieve the necessary certification as defined by their current or aspired Partner level (Authorized, Expert or Master). To do so, a predetermined number of the Partner’s employees must complete the required certification courses for the products they sell and support. There are three achievable certifications for each Nuance product: 1. Sales Certification 2. Technical Certification 3. Technical Expert Certification.
How does it work? Nuance certification courses can be provided in two learning formats: as e-learning (self-study) or as classroom training. The learning form depends on the specific course and certification level.
Classroom learning typically takes place at a Nuance center or, occasionally, at the partner’s own location. Trainees participate in interactive sessions with a Nuance expert, and perform hands-on troubleshooting through realistic simulations.
Where can I learn more? • •
Brochure: “Nuance Partner Program” Catalog sheets: Training & Certification sheets for the individual Nuance products and certifica- tion types.