LINC ADVANTAGE BOOKLET

One Source.

Solutions Focused.

30+ years helping businesses work smarter, safer, and more efficiently.

Packaging

Fastening

Industrial Supply

HOW WE CREATE VALUE Solutions Designed Around You

Service That Goes Further

Smart Technology, Better Results 01

Safety at Every Stage

Sustainability & Social Responsibility

SOLUTIONS DESIGNED AROUND YOU

SOLUTIONS Solutions Tailored to Your Business Driven by a seasoned team with 18+ years of industry expertise, ensuring reliable, consistent performance.

World Class Distribution Delivering speed, efficiency, and excellence every time with a 96% fill rate.

Your Success Is Our Mission We act as an extension of your team, invested in every step of your operation.

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SOLUTIONS DESIGNED AROUND YOU

If there is a challenge, we find the solution. Our industry expertise delivers personalized, knowledgeable recommendations that drive efficient, safe, and smarter workplaces.

We partner with you to optimize your operations by: Working with you to select the right products Implementing automation and smart technology to your operations Increasing efficiency across your operation Offering tool and equipment programs Strengthening safety practices throughout your organization 03

PRODUCT OVERVIEW Fastening Solutions Selected Products

Collated Nails

Fasterning Tools

Collated Staples

Representative Brands

Bulk Nails

Packaging Solutions Selected Products

Stretch Film

Strapping

Packing Equipment

Representative Brands

Marking e Coding

Industrial Supplies Selected Products

Abrasives

Adhesives

Hardware

Saw Blades

Safety Supplies

Power Tools

Tie Wire

Paint

Representative Brands

359

Product Lines

50,000 SKUs

500+ Different Brands

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Our Customer’s Success is our MISSION

“Customer solution focused means putting the customer’s needs first and doing whatever it takes to deliver the right outcome, not just a product or service. When customers need something last minute, the LINC team and I step up so they know we have their back.”

Lynn Nestor 05

Territory Manager, Fastening LINC Systems

“LINC understands our business and treats us as an important. Their communication and customer service are excellent, they’re always there when we need them.”

- XPAC Crating. Rock Island, IL

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SERVICE THAT GOES FURTHER

THAT GOES FURTHER Customer Service

End-to-end customer support you can count on, helping resolve issues quickly and keeping your business moving.

On Site Service LINC provides on site service with experienced technicians to minimize downtime and maximize productivity.

Rapid Repair Fast, expert in-house repairs for shipped and dropped off tools.

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LINC Customer Service Responsive, human support that makes doing business easier.

Dedicated customer service teams providing knowledgeable, day-to-day support, available 8:00 AM ET to 5:00 PM PT Live, human support with fast, responsive assistance for orders, product questions, and account needs Support for digital tools, including online customer portal assistance.

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Onsite Service Fully equipped service vans for fast, on-site repairs Experienced technicians you can trust Expert consultations to improve tool performance Complete service history tracked in ServiceLINC Loan tool program available for qualifying customers

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SERVICELINC Fewer surprises, less downtime, better repair visibility

Tracks every tool repair, every time

Diagnostics, parts, and service history in one place

Clear, instant visibility

Real time reporting you can rely on

Data-driven parts ordering

Ensures the right parts are stocked in every van

Post-visit recap

Summary of every tool repaired after each visit

ServiceLINC by the Numbers: 27,172 service tickets completed annually

72,274 tools repaired each year

$4.8M in annual parts and labor savings

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DETAILED TOOL SCHEMATICS & TICKETING

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Tool Service & Repair Reliable Service for fastening, strapping, & Max tie wire tools Professional, expert service and repair 30-day parts & labor warranty Predictable, flat-rate repair pricing FREE return shipping on every tool 13

742 48 8

Tools repaired monthly Hour average turnaround Expert technicians

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Service Testimonials “Attentive, dependable, and great service since day one.”

Teresa — Montgomery’s Pallet Service, Revenna, OH

“Good products, great service, and the value of a local contact.”

Mull Jr. C— Stief Concrete, New Holland, PA

“Fast, reliable service backed by a knowledgeable and responsive sales team.”

Jeffrey K. — H&H Wood Products & Pallets

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273+ safety presentations delivered annually 3276+ customer employees trained in pneumatic safety 30,484+ views on our safety training video

Safety At Every Stage Safety is built into everything we do, from how we work to the solutions we recommend, centered around protecting your people and supporting safer operations.

Our resources help reinforce safe operations through ergonomic guidance, pneumatic safety, and ongoing employee safety awareness.

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Our safety training program helps protect employees while promoting safer workplaces.

What’s included in StaySafe: FREE pneumatic safety training in English and Spanish, plus a full range of safety products.

On-site pneumatic safety presentation led by a trained specialist Facility evaluation with safety improvement recommendations Digital training attendance records for audit and compliance

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Safety Testimonials “LINC Systems provided our team with nail gun safety training that made a real impact. The training on proper use and maintenance helped improve safety, reduce downtime, and keep our production consistent. John Dietz delivered an excellent presentation, and I would recommend this training to any company where safety is a top priority.”

— Dave Hussar, Plant Manager, Philpac

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Smart Technology, Better Results By integrating automation and technology, we help customers work faster, safer, and more efficiently.

Fastening & Packaging Automation: Faster, safer, and more consistent results on the production floor Customer Portal: Easy and efficient product search, ordering, and shipment tracking in one place ServiceLINC Technology: Data driven service & repairs that improves uptime and response times

30–40% reduction in order cycle time through B2B customer portals 75% of custom automation projects deliver an ROI in 12 months or less 44% labor reduction on automated packaging projects 19

LINC CUSTOMER PORTAL One easy-to-use portal to manage products, orders, and account activity, anytime, anywhere.

24/7 online ordering with access to thousands of SKUs from hundreds of trusted brands

Purchasing tools that save time, including reordering, custom lists, and multi-location account management

Complete visibility into past orders, invoices, and inventory

Fast, intuitive product search with catalogs, manuals, and technical resources

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Fastening Automation Automation Solutions.

Built for Packaging Performance.

Built around your workflow, production volume, and facility layout to ensure the system fits how you actually operate.

Simplifies operations by reducing manual handling, labor challenges, and the risk of unplanned downtime.

Supports sustainability through efficient operation, extended equipment life, and reduced material and energy waste.

Backed by application expertise, hands-on installation, and ongoing service support.

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Packaging Automation Automation Partners.

Designed for the Way You Work Application-fit automation tailored to your workflow and production targets Labor relief + safer operation by reducing fatigue, simplifying training, and supporting safer fastening Higher throughput + repeatable quality with faster cycle time Long-term uptime & ROI backed by application expertise, service, and ongoing support Your first call for fastening automation, we connect you to the right experts and resources to move projects forward faster 21

Smart Technology Testimonials “Automation allows us to put our team members in jobs that add more value to our business.”

“When you talk about manual jobs versus machines and automation, a lot of people think you put in machines and get rid of people, not today’s world.

This approach enables us to reduce turnover, retrain staff, and retain industry knowledge while keeping our team in the building.”

— Ronnie Cullison MasterBrand, Manufacturing Technology Manager

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“It’s a collaborative relationship with a trusted company that understands our business and our processes.”

“During our installation, there was a strong collaborative effort between our company, LINC Systems, and Shuttleworth. We met frequently to review details, layouts, and changes, and LINC was very responsive to what we needed.

We’ve had a good partnership with LINC for over 10 years.”

— Mike Dobson Senior Process Engineer, Newell Brands 24

Sustainability & Social Responsibility We focus on responsible practices that create long term value for our customers, communities, and the environment.

Responsible business practices that support efficient operations, skilled workers, and the communities they serve, reducing unnecessary and inefficient energy use.

Long-life systems designed to avoid short replacement cycles and minimize waste.

High quality standards that prioritize durability, efficiency, and longterm performance — built on sustainability as a fundamental part of LINC’s DNA.

81,178+ tools repaired, 649,421 lbs. kept out of landfills 1,751 sustainable packaging SKUs 586+ customers regularly purchasing sustainable packaging 25

Sustainable Products & Performance Sustainable Products Environmentally responsible product alternatives.

Sustainability Scorecards Track and measure progress toward sustainability goals.

Packaging Optimization Reduce packaging waste and material consumption.

Tool Repair Programs Extend asset life and reduce replacement costs.

Sustainable Supply Chain Support responsible sourcing and supplier collaboration.

Sustainability in Action at LINC Greenhouse Gas Emissions Tracking Support visibility into Scope 1 and 2 emissions related to operations.

Transportation Efficiency Reduce freight through optimized logistics.

Waste Reduction Increase recycling and landfill diversion.

Continuous Improvement Drive sustainability results through ongoing reporting and action plans.

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OUR MISSION WOW our customers with exceptional service & high impact solutions.

OUR CORE VALUES Efficiency Speed Constant Improvement Creating Loyalty Character Development 27

Our Customers Include:

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The LINC Advantage

FIVE PILLARS OF YOUR SUCCESS 29

Solutions Designed Around You Service That Goes Further Safety at Every Stage Smart Technology, Better Results Sustainability & Social Responsibility 30

The LINC Advantage

BY THE NUMBERS

115

50,000+

DEDICATED SALES AND SERVICES FIELD REPS

SKUS

400+

27,172

SAFETY PRESENTATIONS DELIVERED

SERVICE TICKETS COMPLETED ANNUALLY

96%

$4.8M

FILL RATE

ANNUAL PARTS AND LABOR SAVINGS

12 DISTRIBUTION FACILITIES NATIONWIDE

The Result Less downtime, smarter operations, and a partner that shows up when it matters.

Let’s talk about how we can support you.

READY TO GET STARTED?

CALL (845) 245-4659 34

FASTENING

PACKAGING

INDUSTRIAL SUPPLY

(845) 245-4659

lincsystems.com

@LINC Systems

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