Basic troubleshooting steps to fix issues in Lightroom +1(844) 3389789

Basic troubleshooting steps to fix issues in Lightroom +1(844) 3389789

This document contains basic troubleshooting steps that solve most problems you can encounter while using Lightroom. Try all the steps below before posting on the forums for Lightroom specific issues.

Note:

If you encounter a crash, be sure to submit all crash reports. If you submit a crash report for a known issue and include your email address, we can email you a solution to correct the problem.

Known issues in Lightroom

Check to see if the issue you're encountering is a known issue in the latest release of Lightroom.

See Known issues in Lightroom.

Get the latest camera support

One of the most commonly asked questions is "How do I get raw file support for the latest cameras?"

See Photoshop or Lightroom doesn't support my camera.

Install the latest Lightroom updates

You can fix many problems by simply making sure that your Adobe software is up-todate.

See Keep Lightroom up to date.Note:

Adobe provides technical support and security fixes for the current version and the prior version. Bug fixes are only provided for the current version. See Lightroom - Supported versions for complete details.

Install operating system updates

You can fix many problems by simply making sure your operating system (OS) is up-todate.

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For macOS, see Get software updates for your Mac.For Windows, see Windows Service Pack and Update Center.

When a new major OS update is released, Adobe recommends that you perform your own testing on a non-production partition to ensure that the brand-new OS works well with your current hardware and drivers.

Creative Cloud doesn’t show available updates, or applications are in trial mode

Not seeing the available updates? Are your applications showing as trials?See Available updates not listed.

I can't activate Lightroom, or applications are in trial mode

Not able to activate Lightroom or applications are appearing as trials?See Troubleshooting licensing errors | Creative Cloud.

Install graphics card (GPU) driver updates

To troubleshoot your computer's graphics card GPU (Graphics Processing Unit) and driver, see Troubleshoot graphics processor (GPU) and graphics driver issues | Lightroom.

For more information on Lightroom's utilization of your computer's graphics card GPU (Graphics Processing Unit), see Graphics processor (GPU) FAQ | Lightroom.

Windows:

You can avoid GPU driver crashes, screen/document redraw, blue or X’d-out images, or color display issues by using the latest video drivers. Updated drivers are available from the card manufacturer’s website (NVIDIA, AMD, or Intel).

Note:

Simply running Windows Update doesn’t ensure that you have the most recent video driver. Go directly to your card manufacturer's website to check for driver updates.

macOS:

Your video drivers are included with your operating system updates. Make sure that you have installed all the latest OS updates by choosing Apple menu > About This Mac > Software Update.

Calibrate your monitor

Corrupt monitor profiles affect both the performance and the color reproduction of Lightroom.

Calibrate your monitor either by using your operating system’s calibration feature or a hardware colorimeter to create a good color profile for your monitor.

For more information on how to calibrate your monitor, see How (& Why) to Calibrate Your Monitor.

Restore preferences

You can solve many abnormal and intermittent behavior issues by resetting the Lightroom preferences to their factory-fresh state.

To reset Lightroom preferences:

1. Quit Lightroom.

2. Start Lightroom while holding the Shift + Option (macOS) or Shift + Alt keys (Windows).

A dialog box asks if you want to Reset Preferences.