Freshdocument

Fresh Cleaning SErvices LTD

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Company Profile Fresh Cleaning Services has been in business for over ten years and we pride ourselves not only on the high standard of work that we produce but on the communication/logistics and organisation that we insist within all projects. Dale Stephens, our Operations Director, ensures that all of our customers are supported with thorough and regular communication.

There are many reasons behind this method and benefits to it, but overriding all of them is the simple fact that we are proactive rather than reactive, meaning that if there are any problems - as there inevitably and frequently are in the cleaning environment - Dale and his team are able to extinguish them before they become an issue.

The company also prides itself on its longstanding relationships with clients and to date we have never lost a client through any fault of our company. We have a core of clients that have been with us since the beginning and continue to be happy with our service.

Fresh have developed a careful strategy, slowly growing organically to ensure we are able to deliver on what we

promise. Unfortunately in today’s business community it is very common to over-promise and under-deliver but we have made sure all systems and communications are in place to ensure this doesn’t happen.

As we stand in 2014, our clients span from Hastings, along the coast to Brighton, up to Crawley and we are now planning and quoting work in the London area. Of course our intention is to expand, albeit slowly and carefully.

We differentiate ourselves from our competitors by prioritising the training and vetting of our staff (all English speaking) and the communication with our client and ensuring that the standard of our work is consistently to the highest level. It is also worth pointing out that Dale and the supervisory staff are all fully trained in chemicals and cleaning procedures of all types (ie, floors and fabrics).

Clare Fermor controls all administration and accounts for the business and her meticulous attention to detail ensures that all paper trails, time sheets and invoicing are completely accurate.

Fresh Cleaning Services Ltd 19 The Avenue, Eastbourne, East Sussex BN21 3YD Contact: Managing Director Lee Mansfield Operations Director Dale Stephens Accounts/Administration - Clare Fermor Business Development Managers - Darren Sinden and Mark Prentice Main office 01323 411601 07971289667 - Lee Mansfield 07976568241 - Dale Stephens 07816408787 - Clare Fermor Emails: Lee Mansfield: l. mansfield@fresh-clean.co.uk Dale Stephens: d.stephens@fresh-clean.co.uk Darren Sinden: d.sinden@fresh-clean.co.uk Clare Fermor - administration and accounts director c.fermor@fresh-clean.co.uk 2

Fresh Cleaning Services Management team

Managing Director - Lee Mansfield

Operations Director - Dale Stephens

Lee Mansfield founded of Fresh Cleaning more than ten years ago as a small enterprise. He has slowly grown the company, ensuring that standards, communication and competitive pricing are at the forefront of the business model. He has a daily input into the management and running of the business.

Dale Stephens, Operations Director, worked within national companies prior to joining Fresh Cleaning six years ago. These gave him the essential experience and training that he has implemented within Fresh Cleaning’s portfolio. Dale is extremely hard working and nothing is too much trouble: he is on call 24 hours a day for any of our clients and prides himself on being available and at their disposal. He has excellent management skills and controls each project with precision and efficiency. There is no doubt that Dale is key to our business.

Business Development Manager - Darren Sinden

Accounts Manager - Clare Fermor

Darren Sinden joined Fresh Cleaning Services last year. He has had twenty years in the construction industry and has brought a wealth of knowledge in not just the construction industry but also the service industries alike.

Clare has worked for the business from the start and is in control of all administration and accounts.

Her meticulous attention to detail ensures a smooth running and accurate recording.

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ENVIRONMENTAL CREDENTIALS - HEALTH AND SAFETY Fresh Cleaning Services is partnered with PENNINSULA for all its health and safety employee handbook and contracts, as well as its environmental guideline and strategies. We work with each client to ensure we fulfil the needs of their own environmental policies, eg for Gaby Hardwicke solicitors, we supply numerous coloured sacks to sort all waste. This is then

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distributed to the relevant disposal companies.For others we use disposal companies that sort all waste ensuring recycling and general waste is split. Â All chemicals are supplied by Quality Cleaning Supplies Ltd and are all eco-regulated.

See opposite for Penninsula Certificate and Advice

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ENVIRONMENTAL POLICY Fresh Cleaning Services Ltd recognises that it has a responsibility to the environment beyond legal and regulatory requirements. We are committed to reducing our environmental impact and to seeking continuous improvements to our environmental performance as an integral part of our management and business strategy. We are committed to regular (at least annual) review and revision of this policy. We will encourage customers, suppliers and other stakeholders to do the same.

Policy Aims Our business aim is to meet all registration requirements and achieve compliance with all relevant regulatory requirements.

We endeavour to: • Comply with and exceed all relevant regulatory requirements.

• Continually improve and monitor environmental performance.

• Continually improve and reduce environmental impacts.

• Incorporate environmental factors into business decisions.

• Increase employee awareness and training.

Paper • We will minimise the use of paper in the office.

• We will reduce packaging as much as possible.

• We will seek to buy recycled and recyclable paper products.

• We will reuse and recycle all paper where possible.

Energy and Water • We will seek to reduce the amount of energy used as much as possible.

• Lights and electrical equipment will be switched off when not in use.

• Heating will be adjusted with energy consumption in mind.

• The energy consumption and efficiency of new products will be taken into account when purchasing.

Office Supplies • We will evaluate whether our needs can be met in other less environmentally damaging ways.

• We will evaluate the environmental benefits of renting or sharing equipment as an option before purchasing outright.

• We will evaluate the environmental impact of any new products we intend to purchase.

• We will seek to buy more environmentally friendly and efficient products.

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• We will reuse and recycle everything we are able to do.

Transportation • We will reduce the need to travel, restricting travel to necessary journeys only.

• We will promote the use of travel alternatives such as e-mail or video-conferencing.

• We will make additional efforts to accommodate the needs of those using public transport or bicycles.

• We will use, where appropriate, “green” vehicles and maintain them rigorously.

Maintenance and Cleaning • We will comply with and exceed all relevant regulatory requirements.

• We will continually improve and monitor environmental performance.

• We will continually improve and reduce environmental impacts.

• We will take account of environmental factors when making business decisions.

• We will increase employee awareness through training.

Monitoring and Improvement • Cleaning materials will be as environmentally friendly as possible.

• Materials used in office refurbishment will be as environmentally friendly as possible.

• We will only use licence and appropriate organisations to dispose of waste.

Culture • We will involve staff in the implementation of this policy, for greater commitment and improved performance.

• We will update this policy at least annually in

consultation with staff and other stakeholders where necessary.

• We will provide staff with relevant environmental training.

• We will work with suppliers, contractors and

sub-contractors to improve their environmental performance.

• We will use local labour and materials where available to reduce CO2 and help the community.

Signed ….Lee Mansfield………….

Position …Managing Director........…..

Date ……..13/01/2014.........……………..

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References

Dear Sir/Madame

To whom it may concern.

We have used Fresh Cleaning and Dale Stephens in particular for the last six years. We have found them to be consistently prompt and reliable in their attendance here, constructive and helpful especially when we have needed their specialist cleaning skills.

Dale has a cheerful disposition which makes the Fresh team a pleasure to work with.

Yours faithfully Christine Munday The English Wine Centre & Cuckmere Barns, Alfriston Road, Berwick, East Sussex BN26 5QS 01323 870164, bottles@englishwine.co.uk www.englishwine.co.uk

Fresh Cleaning have worked for us now for 5 Years.

We have found their service to be excellent and the standard of work is of the highest level. The team is extremely responsive and there is no request to large or to small. It is nice to work with a company of this level of knowledge and professionalism. I recommend Fresh Cleaning Service Ltd to any other Company/organisation.

Regards Michael Gietzen, Director Identity Signage & Printing Identity House, Westham Business Park, Eastbourne Road, Eastbourne, East Sussex, BN24 5NP Tel: 01323 469111 Fax: 01323 469113 Mob: 07782 379893 Web: www.signageprinting.com

Dear Mr Mansfield On behalf of Westgate Chambers I would like to compliment Fresh Cleaning for its professionalism and outstanding service. We have contracted Fresh for six years now. Dale Stephens has been truly wonderful.

His commitment and management of staff have been second to none. We frequently receive calls from competitors, but never once have we considered entertaining a conversation. I would have no hesitation in recommending this outfit to other organisations.

Yours sincerely, Jason Britcher, Senior Clerk Tel: 01273 480510 E-mail: jbritcher@westgate-chambers.co.uk www.westgate-chambers.co.uk

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Dear Mr Sinden, We have used Fresh Cleaning Services LTD on many of our building cleans in the last 2 years, we have found them to be reliable and consistent, their standards have always been to the highest level. We have no hesitation in recommending them to other organisations Regards Joe Smith, Managing Director 01323 411 298

This is to certify that the Health & Safety documentation supplied by Fresh Cleaning Services Ltd has been checked by Safety Management Advisory Services Limited and the Company named above has been awarded a

Worksafe Contractor Membership Certificate as a

Contractor The process was undertaken in line with, The Health and Safety at Work Act etc 1974, The Construction Design & Management Regulations 2007 The Management of Health & Safety at Work Regulations 1999 The process followed the CDM Regs: Core Criteria Stage 1 process, evaluating the designated elements of Health and Safety Management documentation SMAS Assessment Certificate expiry date

15/04/2014

Certificate Number

30446

Directors Signature

15/04/2015

Joe Laverick

Safety Management Advisory Services Limited is a full Member of the SSIP Forum To check the validity of this certificate please contact SMAS Ltd direct by phone 01752 697370 or email info@smasltd.com SMAS Ltd, Office 42A Estover Close, Forrester’s Business Park, Estover, Plymouth, PL6 7PL Website: www.smasltd.com SMAS operates two NATIONAL H&S ASSESSMENT SCHEMES: WORKSAFE CONTRACTOR and WORKSAFE CONSULTANT www.smasltd.com

The Safety Schemes in Procurement Competence Forum (SSIP) is an umbrella organization to facilitate mutual recognition between health and safety pre-qualification schemes wherever it is practicable to do so

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