Mental State Deterioration

Elevated risk to self, others or property

If you believe someone is actually suicidal and is at high risk of attempting self-harm

• Inform your senior manager/ supervisor and remain with the person until support is obtained.

• Always ensure your own personal safety. If the suicidal person has a weapon or is behaving very aggressively toward you, seek assistance from the police immediately.

• If the person is aggressive towards you but the situation does not warrant police assistance, contact the Ambulance Service or Extended Care Paramedics for assistance.

• Remove any potentially hazardous items from the customer and ensure someone stays with the customer until the ambulance arrives.