Profile Magazine March 2018

Quarterly magazine for Local Government Professionals Autumn 2018

ELP GRADUATES CELEBRATE

Future Ready update

New Evaluation program

Reinvigorating our SIGs

Workforce planning project progresses

Helping Councils build their capacity

Exciting plans for the year ahead

Solutions for every challenge

Contact Paul Crapper National Head Local Government 03 9211 3313 paul.crapper@aon.com

PROFILE AUTUMN 2018

Connect with us at

LGProVIC

Profile is published by Local Government Professionals (Inc)

Contents

6-11 2018 Annual Conference round up A six page pictorial spread on this fantastic event.

LGPro Level 3/58 Lorimer Street Docklands 3008 Ph: (03) 9268 6400 Fax: (03) 9646 0469 Email: info@lgpro.com Website: www.lgpro.com

16-17 2018 LGPro Awards for Excellence winners and finalists

DEADLINES

Photos of the nine category winners in the 2018

Profile is published quarterly.

The deadline for the Winter 2018 edition is Tuesday 1 May 2018.

The magazine will be circulated electronically in June 2018.

Awards for Excellence, plus a list of the finalists.

CONTRIBUTIONS Story ideas and photographs are always welcome. Please contact Vicki Amiguet, LGPro’s Manager Communication and Sponsorship on (03) 9268 6400 or via email to vickia@lgpro.com

24-29 Young Professionals ‘take over’ Profile Contributions from our Young Professional Members including interviews and news.

31 Connecting with communities through social media

ADVERTISING

Making Social Media Engagement Matter is the theme

For information or to book advertising in Profile, please call Vicki Amiguet on (03) 9268 6400 or via email to vickia@lgpro.com

of the 2018 LGPro Social Media Conference.

CREDITS Publisher: LGPro (03) 9268 6400 Editor – Vicki Amiguet Design: Bull Design Group www.bulldesigngroup.com.au

Cover: The 2017 LGPro Emerging Leaders graduates celebrate how they have taken charge of their careers.

Above: Anthony Massaro from Russell Kennedy Lawyers and Fiona Shanks from the Rural City of Wangaratta at the Annual Conference Welcome Event.

46 Having a say about the future Read about our submission on the Essential Services Commission’s (ESC) draft proposal on setting a Local Government efficiency factor.

53 Advocating for our Members LGPro President, Rebecca McKenzie speaks out on critical issues facing Chief Executive Officers at two Melbourne Councils.

PRESIDENT’S MESSAGE

New board to refresh LGPro’s strategic direction I can’t believe it is already March, but there is so much happening across the sector at the moment the days have been a bit of a blur.

I’m pleased to report that the

We also made public comment

new LGPro Board met for the

on the very difficult situation that

first time in 2018 on 2 February.

the City of Melbourne CEO found

It was an opportunity to do some

himself dealing with as part of

induction as a group and also start

the investigation into allegations

the business of leading LGPro for

against the Lord Mayor. The

the new calendar year. For our

investigations highlighted a weakness

induction we worked with an

in the Local Government Act and

external facilitator to explore the

its conflict with CEO responsibilities

opportunity and responsibilities that

under health and safety legislation

we have as a Board, and to explore

when it comes to dealing with

our roles as Board Non-Executive

issues relating to inappropriate

Directors. We have committed to

behaviour of elected Councillors.

set aside a substantial block of time at the next Board meeting in April to refresh our vision and strategic

Submissions on issues affecting the sector

direction for LGPro. We’ll be looking

We are making a submission on

for your input and will ensure that

the Local Government Bill Exposure

we keep you updated.

Draft where we will address this and

A strong voice for the sector The importance of standing up for our colleagues and being a strong voice for the sector has been

Wendy Hrynyszyn, Latrobe City Council Emanuela Savini, Moreland City Council Melissa Crane, Murrindindi Shire Council Rory Neeson, Corangamite Shire Council Shane Power, Macedon Ranges Shire Council Siobhan Wood, Monash City Council Jo George, Whitehorse City Council Melanie Williams, Knox City Council Daniel Ferguson, Port Phillip City Council

a range of other issues impacting

I’d also like to acknowledge

the Local Government workforce.

the LGPro staff whose care and

I hope that you have seen our submission to the Essential Services

professionalism shines through in everything they do.

Commission challenging their draft

To all who nominated in the Awards

proposals for an efficiency factor

for Excellence, the finalists and the

We made our thoughts known

on top of the Minister for Local

winners thank you for taking the time

about the unreasonable harassment

Government’s rate cap.

to nominate and for making sure that

highlighted recently.

of the City of Yarra CEO in response to her fulfilling her duties and

Annual Conference

implementing a decision taken

We’re really pleased with how our

by her Council, and issued a public

Annual Conference continues to

statement, plus wrote to the Minister

evolve and is continually being

for Local Government and the

refreshed. This is achieved through

Attorney-General seeking their intervention for change.

conscious effort and the great input we get from our members who give up their time to plan the program.

I’d like to thank and acknowledge those who assisted with our 2018 Annual Conference:

the terrific work you do is able to be shared with your colleagues right across the sector.

Finally, I would like to thank the group of LGPro Young Professional Members who have “taken over” this edition of Profile, they have done a fantastic job and I encourage all members to become involved as this is your magazine!

REBECCA MCKENZIE PRESIDENT

The Minister for Local Government, the Hon Marlene Kairouz and LGPro Rebecca McKenzie at the Annual Conference.

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CEO MESSAGE BY CAMERON GRAY

Young Professionals take over CEO Message Cameron Gray, Director Innovation and Organisational Improvement at Ballarat City Council and LGPro Vice President, sat down with LGPro CEO David Preiss to discuss what is in store for LGPro, the sector and what he was thinking giving the Young Professionals Network (YPN) the reigns for this edition of Profile!

David, what were you thinking letting the YPN “take over” this edition of Profile?

I was thinking it was a really

What do you think is in store for Local Government and LGPro this year and into the future?

good idea! I regard LGPro as being

I think the challenges and

an organisation that is its members

opportunities that are facing the

and we have been trying to promote

sector in the immediate future and

the notion that you don’t have to

the longer term are about the same

be older and or in a senior role for

thing but what will be different are

LGPro to be relevant, so we thought

the activities that support them,

handing Profile over to the Young

depending on whether we are

Professionals was a great way to

looking short, medium or long term.

articulate that and put our money where our mouth is.

Young Professionals membership was our fastest growing membership type last year, why do you think that is?

A lot of effort has been put in at the LGPro office to identify value propositions rather than one proposition and there are different propositions depending on the stage

in the sector to take a leadership

I think an important message to Young Professionals is to take opportunities, take a bit of a risk and make a point of being positive in the way you intersect with your peers.

And use that positive approach to ask people why they do what they do. I think it is important that we get a positive culture that actively inquires about what we do and why we do it, because when you’ve done something for a while it is pretty

role in identifying what they have

easy to lose sight of that.

I think in the longer term it is important that LGPro supports our members and people working

responsibility for and what they can genuinely influence. I think a perfect example is the work we are doing with Melbourne University on program evaluation (see story on Page 48).

of your career, your location, your

I think the sector needs to improve

area of expertise etc. and I think

the way it articulates the value of

Young Professionals are seeing those

what it does. For too long Local

propositions that are relevant to

Government has waited for someone

them and what LGPro can offer

else to do this evaluation, assessment

them and signing up.

or reporting and then is left to defend

The other thing that has happened is that there are some fabulous young professionals who have come on board to help the organisation and

You’ve been working with Local Government for a while now, what is your advice to Young Professionals just starting out in our sector?

itself rather than being proactive and using evaluation to clearly articulate and communicate the value of its services and the things it does well.

Now of course we agree the YPN events are the highlight of your year, but what else is in the calendar that you’re looking forward to?

Agree, the Young Professional events are fantastic. I love attending them.

I am also really looking forward to the opening residential of the ELP Program and our Women’s Professional Development Seminar and Women’s Network Dinner in July.

Any final thoughts or a quote for the edition?

“Why do today

they are the ones that have been

what you can

driving it with the staff as a team, and

do tomorrow”

it’s their stuff, it’s offered in their style

a philosophy

about their issues and their needs.

to live by.

PROFILE AUTUMN 2018 | 5

E G R A H C G N I TAK PRO ANNUAL CONFERENCE AT THE

2018 LG

People working at all levels in Local Government embraced the Taking Charge theme at the 2018 Annual Conference.

“Inspire, excited and challenged. Three words that come to mind when thinking about #LGPro18. Put next year’s conference in the diary already! Thanks @LGPro” Cameron Gray, Ballarat City Council

They heard how innovative and exciting speakers had taken the lead in their careers and learnt practical skills to help them do their jobs in the six specialist workshops which focused on high priority areas for Local Government.

Networking was a key feature of the conference, both formally through the Career Workshop and informally at the social events and the Annual Conference Dinner where the winners of the 2018 LGPro Awards for Excellence were announced.

A total of 763 delegates registered to attend conference sessions and the dinner.

Conference delegates enjoy a break between sessions.

Layne Beachley during her keynote address.

LGPro President, Rebecca McKenzie participated in the 2017 ELP presentation.

From left, Kerry Stubbings, Mary Agostino, Louise Bannister and Chris Leivers.

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From left, Lenny Jenner (Borough of Queenscliffe), Carlee Vandenberg (Knox) and Rachael Whiting (McArthur).

Heather Cumming from Maroondah chaired one of the workshops.

Andrew Bond from Murrindindi Shire makes a point.

Toni Jones from KPMG who sponsored the Welcome Event welcomes guests.

Luke Smith from Vision Super chats to a delegate.

Julie Reid from Greater Dandenong and an LGPro Board Member speaks with a colleague.

Keynote speaker, Ben Peacock makes a point.

Short Talk presenter, Lisa J. Griffiths from OzChild.

Adam McKay from Helping Hoops.

Madeleine Buchner, founder of Little Dreamers.

Luke Heine (KPMG) at the Welcome Event.

Keith Greaves, Director of Mosaic Lab.

PROFILE AUTUMN 2018 | 7

E G R A H C TA18KLIGNPRGO ANNUAL CONFERENCE AT THE

20

“Great to see the finalists and winners of so many fantastic LG projects at the Annual Conference Dinner.

Congratulations to all who took home an award, very well deserved!�

Lisa Ippolito, Hume City Council

From left, Stephanie Langton, Penni Elliott, Mandy Banks and Shannon de Lisio.

Eric Dommers from the Brotherhood of St. Laurence presents at a workshop.

Will Shacklock from Working Mind Resilience Training.

Naomi Goode from Northern Grampians Shire.

LGPro Board Member, Celia Haddock speaks at the Welcome Event.

Brett de Hoedt talks networking.

LGPro Board Member, Cameron Gray chaired a conference session.

8 |8 |

From left, CEOs Stephen Wall, Noelene Duff and Alex Green during the Feature Session.

From left, Gabrielle O’Halloran, Kylie Gromadovski, Jessica Simmond and Julia Jenvey.

David Hol and Edith Farrell from Glenelg Shire.

From left, Trevor Wilson (iPlatinum), David Madden (Moyne Shire) and Brendan McGrath (Rural City of Wangaratta).

Delegates listening to a speaker.

Leon Hassall (Yarra Ranges Council).

Douglas Gowans from Pyrenees Shire (centre) with Dan Feldman and Georgia Borland from HR Legal.

Tony Peterson (South Gippsland) and Kylie Shrume (Greater Geelong).

Delegates relax in the Mastering your Mind workshop.

From left, Kevin O’Brien, Michael Dowling and Diana McDonald all from Horsham Council.

PROFILE AUTUMN 2018 | 9

E G R A H C TA18KLIGNPRGO ANNUAL CONFERENCE AT THE

20

“Exciting to see the ELP presentation set the tone for the conference. A privilege to hear the outcome of the ELP project and can’t wait to see if this can shape the sector’s investment and measure of community satisfaction moving forward”.

Krysten Forte, Boroondara City Council

Principal sponsors of the 2018 LGPro Annual Conference, John and Anni McArthur with the Local Government Minister, Marlene Kairouz.

2017 ELP participants Family Feud style presentation.

Tom Mason (left) and Calvin Leung from Interpris chat to a delegate.

Emily Dimmack and Sasha Lord from Insync.

Ben Thomas from Rural City of Wangaratta shares a joke with a colleague.

Eddie Boscariol from Darebin with a colleague.

Beau Murfitt from CAMMS at the Welcome Event.

From left, David Chapman (LG Hub) and Ian Weide and Sarah Mainprize (Promapp).

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Michael Byrne from Maribyrnong Council.

LGPro Board Member, Tony De Fazio.

The Latrobe team at the Welcome Event.

Oracle Corporation exhibitors, from left, Jin Pak, Visha Marrand and Geoff Bumpstead.

The Minister for Local Government, Marlene Kairouz.

A large crowd attended the Welcome Event.

Phillip Carruthers from the Borough of Queenscliffe.

Northern Grampians representatives catch up for a drink.

Jason Hunwick from Horner talks to a delegate.

Mandy Whelan and Martin Hawson from Mildura.

Wangaratta colleagues, from left, Ken Parker, Justine Ambrosio and Marcus Foster.

PROFILE AUTUMN 2018 | 11

E C N E R E F N O C L A U N N A O R P G L S 2018 R O T I B I H X

E & S R O S SPON

LGPRO WOULD LIKE TO THANK THE FOLLOWING SPONSORS FOR THEIR SUPPORT OF OUR 2018 ANNUAL CONFERENCE PRINCIPAL SPONSOR

CAREER WORKSHOP SPONSOR

MAJOR SPONSORS

FEATURE SESSION SPONSOR

WEDNESDAY WORKSHOP SPONSORS

THURSDAY MORNING TEA SPONSOR

EXHIBITORS

12 | PROFILE AUTUMN 2018

WELCOME EVENT SPONSOR

ELP 2017 PARTICIPANTS ANNUAL CONFERENCE PRESENTATION

What is important to Victorian Council’s but often difficult to measure?

Survey Says: Community Satisfaction…….

Prepared by the 2017 Emerging Leaders Program participants At the 2018 LGPro Annual Conference, the 2017 Emerging Leaders Program (ELP) participants provided an interactive and informative session based on the popular quiz show Family Feud, to find out what CEOs, Mayors and the community think about satisfaction and how it is currently being measured.

The presentation reflected the group’s project which was to explore, analyse and provide recommendations to the question ‘Does Community satisfaction matter and can it be measured?’

Through participant led workshops and discussions, consensus amongst the group was that community satisfaction does matter and it can be measured. In determining this, it was critical for the group to understand how Local Government currently assesses community satisfaction and obtain a greater understanding of how useful the methods are that are currently used to develop the report.

A key component of this project was also a review of the annual Local Government Victoria Community Satisfaction Survey.

A report was presented to LGPro in December 2017 which explored: • The policy and legislative context of the requirements for Local Government to measure community satisfaction • Methods and tools that are currently used to measure satisfaction

• Recommendations based on collected evidence which predominately focuses on the annual Local Government Victoria Community Satisfaction Survey

• The current LGV survey needs to be updated to allow for a more flexible and tailored approach for each Council

Recommendations The key finding of the report shows the current annual Local Government Victoria Community Satisfaction Survey can be improved and complimented with other measurement methods to gain a deeper qualitative and quantitative insight to community satisfaction.

What the group found After 12 months of contemplating this question; the final report produced by the group concluded that community satisfaction does matter and so does the way it is measured. In summary, the report concludes that: • Local Government is competing with a private sector that is agile and moves at a faster rate • The community expects Councils to ‘do a good job’ and ‘respond to community needs in a timely manner’

Through the research and data compiled in developing the report, the group recommended that LGPro and the Local Government sector more broadly advocate to Local Government Victoria (LGV) using the following recommendations: 1. LGV collaborates with Councils to review how the survey’s outputs and insights can be used to drive improvement for the community.

2. LGV collaborates with other sectors to leverage satisfaction measurement methods.

3. Consideration to be given to other complementary qualitative options such as net promotor score and maturity methods.

4. Seek annual feedback from CEOs and Mayors about the usefulness of the survey.

• The community does not want to see Councils promoting themselves, and people are only concerned when it directly affects them • Councils aren’t necessarily using information from the LGV survey to improve services.

This is mainly due to little variance in the results from year to year

Part of the2017 ELP participants entertaining presentation.

PROFILE AUTUMN 2018 | 13

Gender equality.

It’s all about taking a balanced approach.

McArthur doesn't simply pay lip service to maintaining a gender diverse and balanced workplace, it is a commitment that touches every part of our national operations. Since our inception in 1969, focused and ambitious females have played an integral role in our success.

Today, they represent every level of McArthur – Director, State and Divisional Management, Senior Consultant, Line Management and Administration.

We also apply the same principles to every stage of our recruitment process – from sourcing to shortlisting. We ensure all recruitment submissions and recommendations presented to McArthur clients are based on capability and competence, and we never compromise.

To obtain a copy of our Gender Equality Values Statement, contact Colin Britten, National Marketing and Communications Manager on (03) 9828 6565 or email colin.britten@mcarthur.com.au

2018 LGPRO AWARDS FOR EXCELLENCE

WINNERS & FINALISTS Congratulations to the following winners and finalists in the 2018 LGPro Awards for Excellence which were presented at the Annual Conference Dinner on Thursday 22 February.

INNOVATIVE MANAGEMENT INITIATIVE

SERVICE DELIVERY INITIATIVE

WINNER

WINNER

Northern Grampians Shire Council, Going Google

HIGH COMMENDATION – Brimbank City Council /Golden Plains Shire Council, GIS Shared Services Project

FINALISTS – – – – –

Banyule City Council, Catalyst for Change Casey City Council, Efficiency & Effectiveness Plan Greater Dandenong City Council, Online Event Application Assessment Process Knox City Council, Eastern Affordable Housing Alliance Initiative Moonee Valley City Council, Procurement Transformation, First of its kind in Local Government Australia

Casey City Council, Dads Matter Program

HIGH COMMENDATION – Warrnambool City Council, Exercise Poldark

FINALISTS – Casey City Council, Casey Cardinia Business Hub – Greater Dandenong City Council, Yarra Ranges Council & Cardinia Shire Council, Facilities Maintenance & Management Services Collaborative Procurement

The team from Northern Grampians Shire Council celebrate their win with Bronson Justus JLT, sponsor (back row third from left), Marlene Kairouz, Minister for Local Government (front row, centre) and David Chester Zurich, sponsor (back row, far right).

From left, Bronson Justus (JLT, sponsor), Virginia Lloyd, Marlene Kairouz (Minister for Local Government), Glen Reincastle and David Chester (Zurich, sponsor).

SPECIAL PROJECTS INITIATIVE

COMMUNITY PARTNERSHIPS INITIATIVE

WINNER

WINNER

Greater Shepparton City Council, Greater Shepparton – Great things happen here

FINALIST – Darebin City Council, Darebin Pitch IT Program

Melbourne City Council, Connect Respect

HIGH COMMENDATION – Glen Eira, Kingston, Greater Dandenong, Port Phillip & Bayside Councils, YouMeUs – Achieving Inclusion

FINALISTS – Knox City Council, Body Safety Awareness Teaching and Learning Initiative – Maroondah City Council, Student Wellbeing Action Teams (SWAT) – Rural City of Wangaratta, Bullawah Cultural Trail

From left, Bronson Justus (JLT, sponsor), Stephanie Grankos, Mat Innes-Irons, Marlene Kairouz (Minister for Local Government), Simon Quattrocchi, Fiona Le Gassick and David Chester (Zurich, sponsor).

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From left, Bronson Justus (JLT, sponsor), Vicki Vacondoios, Kerry Hylton, Marlene Kairouz (Minister for Local Government), Anne Malloch and David Chester (Zurich, sponsor).

COMMUNITY ASSETS & INFRASTRUCTURE INITIATIVE – $1.5 MILLION AND UNDER

COMMUNITY ASSETS & INFRASTRUCTURE INITIATIVE – OVER $1.5 MILLION

WINNER

WINNER

Knox City Council, Tim Neville Arboretum/Dobson Park Integrated Water Management Scheme

Whittlesea City Council (in association with Moreland and Darebin Councils), Epping Animal Welfare Facility

FINALISTS

FINALISTS

– Mansfield Shire Council, Mansfield Youth Hub – Yarra Ranges Council, Lillydale Lake Regional All Ages Playspace

– Banyule City Council, Greensborough Project – Casey City Council, Casey Stadium Redevelopment – Warrnambool City Council, Building Better Regional Cities – North Dennington Housing Affordability Program – Yarra Ranges Council, Monbulk Regional Soccer Facility

From left, Bronson Justus (JLT, sponsor), Andrew Oberdorfer, Sawali Ria, Barry Andrews, Caroline Carvalho, Marlene Kairouz (Minister for Local Government), Daniella Gerente, Niels Unger and David Chester (Zurich, sponsor).

From left, Bronson Justus (JLT, sponsor), Rainia Fayod (Darebin), Karen Leeder (Whittlesea), Eddy Boscariol (Darebin), Marlene Kairouz (Minister for Local Government), Liana Thompson (Whittlesea) Michael Tonta (Whittlesea) and David Chester (Zurich, sponsor).

SUSTAINABILITY INITIATIVE

DIVERSITY AND INCLUSION

WINNER

WINNER

Port Phillip City Council, Organic Waste Management

Brimbank City Council, Brimbank Kitchen Challenge

HIGH COMMENDATION – Yarra City Council, Building a diverse and inclusive workplace

FINALISTS – Casey City Council, Valley Brook Kinder – Horsham Rural City Council, Act@Work

From left, Bronson Justus (JLT, sponsor), Ross Williamson, Marlene Kairouz (Minister for Local Government) Fiona Blair and Adam Mehegan.

From left, From left, Bronson Justus (JLT, sponsor), Kath Brackett, Marlene Kairouz (Minister for Local Government), Helen Morrissey and David Chester (Zurich, sponsor).

YOUNG ACHIEVER

WINNER

THE 2018 LGPRO AWARDS FOR EXCELLENCE ARE PROUDLY SPONSORED BY:

Jordan Haines, Rural City of Wangaratta

FINALISTS – Andrew Hermes, Borough of Queenscliffe – Jane Batey, Knox City Council – Pauline Nguyen, Maribyrnong City Council – Aaron Moyne, Moyne Shire Council – Tom Hamilton, Northern Grampians Shire Council

Awards for Excellence publication sponsor

From left, Bronson Justus (JLT, sponsor), Jordan Haines (Rural City of Wangaratta), Marlene Kairouz (Minister for Local Government) and David Chester (Zurich, sponsor).

PROFILE AUTUMN 2018 | 17

2018 LGPRO AWARDS FOR EXCELLENCE

WINNERS & FINALISTS INNOVATIVE MANAGEMENT INITIATIVE

WINNER

Northern Grampians Shire Council, Going Google

Northern Grampians Shire is thought to be the first Victorian Council to become a fully fledged ‘Google site’, operating in a Google Chrome environment after moving to become a mobile workplace through the implementation of Google’s GSuite.

The move, aimed at taking advantage of consumer based technologies, has resulted in a productivity suite that is fast, reliable and easy to use. As the suite is web based it is easily accessible anywhere, any time on any device, and enables full implementation of an Activity Based Working (ABW) environment and collaboration that is simple and in real time.

The objective was to implement the best option for cloud based productivity tools with the goal of migrating to a fast, reliable environment to meet Council’s needs, supporting anywhere, any time, any device and ABW. The conversion to a Chrome environment was finalised across all nine Council sites in 2017.

Many organisations worldwide now use GSuite, with reported savings in the millions of dollars as a result of their migration. However, familiarisation and the overall ‘embeddedness’ of Microsoft Office is a major documented factor in organisations deciding not to make the change – some deciding it is just too hard.

This was not the case for Northern Grampians.

The implementation of GSuite (replacing Microsoft Word, Excel and PowerPoint with Google Docs, Sheets and Slides), Gmail, and migration to a Chrome environment (changing windows desktops and laptops to chromeboxes and chromebooks) has achieved the goal of providing a productivity suite that is fast, reliable, easy to use, web based and easily accessible.

The project has resulted in outcomes well in excess of those originally predicted. Huge efficiency and productivity gains, cost benefits, disaster recovery improvements, video conferencing, real-time collaboration, and simple website building functionality have set Council up to be a cloud based organisation into the future.

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Any employee can log into the network anywhere using any device – easily and quickly and can work with any other person – wherever they are.

A new computer workstation or laptop (costing considerably less than the standard fare) takes less than six minutes to set up, could realistically be set up by anyone, and can be used by anyone.

Imagine the savings there alone!

The project started with strong leadership and a vision of where Council wanted to be. The CEO and Executive Leadership Team empowered the organisation to undergo the required change, supporting the project to realise its potential.

Driven by the Director Corporate Services, the project was achieved through an iterative process relying on those making decisions in light of the known vision and ensuring all problems were resolved along the way. Communication was key and several innovative approaches were implemented.

Google’s business model of continuous improvement will ensure that Council will progress and remain at the forefront of technology and service delivery.

Implementing Google’s GSuite and changing client infrastructure to a Chrome environment, has resulted in some truly amazing efficiency gains and cost benefits for Council, enabling a mobile workforce, empowered to provide customer focused services.

HIGH COMMENDATION Brimbank City Council /Golden Plains Shire Council, GIS Shared Services Project This Shared Services project sees Brimbank City Council’s GIS department managing the day to day GIS services for Golden Plains Shire Council. It shows great cross collaboration and is removing barriers to make a shared service arrangement work between two very different Councils. The project could easily set a benchmark for future delivery of shared services and also prove to the Local Government sector that a partnership like this can work.

What started off as a casual discussion around a vacant GIS role at Golden Plains Shire has resulted in this collaborative project between Brimbank and Golden Plains. Both Councils used the same software system within the GIS areas, and Brimbank was about to undertake an upgrade of that product. This meant that Golden Plains could also jump in on that trial, with an agreement drafted that Brimbank would manage Golden Plains mapping data and that Golden Plains would contribute half of that vacant position’s wage for Brimbank to perform this service. The agreement for an 18 month trial was signed off by both CEOs on Christmas Eve in 2016.

FINALISTS Banyule City Council, Catalyst for Change An Australian first, this program was established in 2013 and has de-sexed, microchipped and registered about 480 cats for free. It has also transformed the view of hundreds of low income residents who now see Banyule Council as an organisation committed to the responsible and compassionate care of cats.

Casey City Council, Efficiency & Effectiveness Plan The plan was developed to guide transformation within the organisation. It comprised 21 high impact, high value projects with the shared goal of transforming the way Casey worked, to be delivered over a three year period. At the completion of the program, the organisation has an ongoing focus on becoming more innovative, ranging from how it engages with its customers, how its people work, decision making, budgeting, delivery of services and the way it operates.

Greater Dandenong City Council, Online Event Application Assessment Process This was part of the Council’s whole of organisation approach to engaging, supporting and assessing events in a community that is one of the most culturally diverse in Australia. The process is a cross functional and across venue working arrangement with 16 Council departments. It is customisable and allows for personalising notifications to suit individual schedules.

Knox City Council, Eastern Affordable Housing Alliance Initiative This is an innovative Local Government led advocacy group that recognises accessible, secure and affordable housing is fundamental to community wellbeing. The six member Councils of the Alliance are Manningham, Maroondah, Monash, Whitehorse, Yarra Ranges, and Knox as the lead. The Alliance uses a collaborative model to address housing supply and affordability.

Moonee Valley City Council, Procurement Transformation, First of its kind in Local Government Australia This project was born out of a need to create a strategic and agile procurement department, supported by a robust and unique policy. Following a comprehensive review in 2017, it was decided to introduce a centre led Category Management Procurement Department and to develop a Procurement Policy and Strategy which linked into Council’s budget approval process. In the first six months a number of major achievements were recorded.

PROFILE AUTUMN 2018 | 19

2018 LGPRO AWARDS FOR EXCELLENCE

WINNERS & FINALISTS SERVICE DELIVERY INITIATIVE

WINNER

Casey City Council, Dads Matter Program

Casey City Council’s Dads Matter initiative provides programs that celebrate and recognise the importance of fathers as active contributors to their children’s development.

The purpose of the program is to provide an avenue for dads to spend time with their children and build relationships, recognising positive fathering in the community and supporting secure attachment.

Dads Matter empowers men to feel validated in their role as fathers and supports positive communication between fathers and their children, whilst building their understanding of the crucial years of development for their children.

It encompasses eight diverse programs which provide opportunities for fathers and their children to cook, build, read, play, create and experience the outdoors together.

As a large and growing municipality, Casey City Council recognised the gender divide and decided to try and bridge this gap through the Dads Matter program that celebrates the unique role of fathers.

There are positive known benefits for children, especially in the early years, when fathers are involved parents. Some of these include workplace productivity, better relationships between schools and families supporting better academic outcomes, and stronger relationships within family units.

The positive impact of these preventative programs are also reflected in the social capital of the fathers who engage. Men attending Dads Matter programs have an opportunity to connect and build social connection and mateship.

The Dads Matter programs have been a great success, with initial programs having to be expanded to support interested families and due to popularity there is still a waiting list for some programs.

In 2016/17, Dads Matter successfully engaged 3,340 dads and their children. Dads have commented that they “like to attend the program

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to show my kids that dad is not only at work but has time for them also.”

Other positive feedback from dads involved in the program have included “when we moved to the area this program helped us connect with other families and local programs and services” and “it’s great catching up with the other dads and learning what each of them has been up to.”

The program supports the diverse array of family structures in Casey offering activities for dads who may have the responsibility of caring for their children during the day, shift workers, part time employees and fathers who commute for long hours during the day.

The program facilitators have played an integral role in the success of the initiative by linking families into support services and advocating for better outcomes for fathers in the community.

The Dads Matter initiative is a highly valued, Council funded program aiming to support fathers in a growing municipality. It will continue to be responsive and proactive in supporting, valuing and promoting the important role of fathers in the lives of their children.

HIGH COMMENDATION Warrnambool City Council, Exercise Poldark This was a multi agency field initiative coordinated by Moyne Shire and Warrnambool City Councils to exercise, evaluate and review emergency management plans to achieve emergency management best practice outcomes for their communities.

The exercise had the following four key objectives: • • • •

Assess first responder actions at a multi-agency emergency Test establishment and management of the controlling and commanding agencies Increase awareness of specialist resources available Consider risk and consequence to the community

The complex scenario unfolded in real time with agencies responding to an emergency at Warrnambool Regional Airport. The aim was to ensure the Councils and agencies concerned are prepared for any emergency.

The outcomes of the exercise exceeded expectations. It highlighted the positive outcomes when agencies, Councils and communities work together. With its unprecedented use of technology, coupled with the support by community volunteers, this exercise demonstrated best practice in emergency management.

FINALISTS Greater Dandenong City Council, Yarra Ranges Council & Cardinia Shire Council, Facilities Maintenance & Management Services Collaborative Procurement In January 2017, Infrastructure Directors and Procurement and Facilities Management staff from these three Councils agreed to a framework to jointly tender for Facilities Management Services. A project working group established a high level of facilities management service level consistency, aligned contract specifications and identified service delivery efficiencies obtained from the joint learnings discovered through working collaboratively. The group was able to overcome challenges, where existing contracts were due to conclude at varying times where extension options were available to some Councils. The inconsistencies in contract timing was overcome by enabling the new contracts for each Council to have staged and staggered commencement dates and to structure the contracts to conclude at a synchronised end date with consistent extension option timing.

There is an ongoing commitment to continue the partnership and to monitor the performance and benefits of the contract.

There is an agreement to further enhance and align the contract specification for any future contract collaboration with other interested Councils.

Casey City Council, Casey Cardinia Business Hub (CCBH) The first CCBH was established in September 2014 and following its success, the CCBH expanded to a second site in July 2016. This site covers 2,000 square metres and has 43 new offices and 80 co-working desks. In its first three years of operation, 125 new local jobs have been created by businesses located within the CCBH, or by virtual members accessing its support programs. The office accommodation across both sites is almost at 100% occupancy, at least 12 months ahead of expectations, demonstrating the demand and support for such a facility and the services and support it provides. The development has also stimulated investment into the Narre Warren Business Park (NWBP) Precinct situated within the Fountain Gate Metropolitan Activity Centre. Since the first CCBH site opened in 2014, the NWBP has seen an additional two office buildings built and another two, four storey buildings under construction.

The CCBH has allowed the City of Casey to establish itself as a leader, proactively working to facilitate job creation in the community and working successfully with private industry to address the region’s high job deficit. As well as directly influencing the creation of local jobs and building a collaborative and thriving business network, the development of the CCBH has led to a number of positive outcomes.

PROFILE AUTUMN 2018 | 21

My Council Services Council to Community Community to Council

•

•

Waste

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Get active

Centres

Contact Council

Contact Us:

1300 760 011

YOUNG PROFESSIONALS NETWORK The LGPro Young Professionals Network was invited to ‘take over’ this edition of Profile. The following pages contain their stories which we are excited to share.

We thank: Cameron Gray and Amy Rhodes (Ballarat City Council), Frances Nolan (Yarra City Council) David Power (Port Phillip City Council), Kysten Forte (Boroondara City Council) and Lisa Ippolito (Hume City Council) for their valued contributions to this edition.

All LGPro Members are welcome to contribute to Profile. For further information contact Vicki Amiguet at LGPro on (03) 9268 6400.

By Fran Nolan, Yarra City Council

What’s in store for Young Professionals in 2018!

The Young Professionals Network (YPN) helps young professionals to become a voice of the future in the Local Government sector.

We do this by providing networking events, hosting conferences for professional development and organising meet-ups.

The network is growing fast, with

Around the middle of the year we

For the final event for the year

2018 being the largest membership

will be hosting our popular Friends

we would like to present a Young

we’ve seen to date.

with Professional Benefits networking

Professionals Network Leadership

event. Think speed dating – but

Conference tailored to young

without the awkward small talk. You

professionals wanting to develop

will be able to meet other young

leadership skills to help them

professionals and leaders, and have

overcome the common hurdles

the chance to hold a genuine,

that young professionals may face

meaningful conversation with a

in the workplace.

We’ve got another exciting year ahead planned with events that will surprise you, challenge you, and even perhaps leave you a little worse for wear the next day!

This first event on the calendar will

diverse mix of people. It’ll be better

look a bit different. It will present all

than Tinder – that’s for sure!

sides of leadership, including the good, bad and the ugly from leaders in Local Government and the private sector. This tell-all event will reveal insights and struggles that you’ve never heard before. And as an added bonus, you’ll hear these stories over some food and wine.

24 | PROFILE AUTUMN 2018

Stay tuned for further information on these events as the year

Later on in the year, we would like

progresses and if you want to learn

to partner with the Institute of Public

more visit Young Professionals

Administration Australia Young

Network or contact Michelle Cox

Professionals network (YIPAA)

at LGPro on (03) 9268 6400.

to bring you another event.

By Amy Rhodes, Ballarat City Council

Michael Bailey, 35, Chief Executive Officer, Northern Grampians Shire Council Michael took on the role of Chief Executive Officer at Northern Grampians Shire Council when he was just 34 years old.

Michael took on the role of Chief Executive Officer at Northern Grampians Shire Council when he was just 34 years old.

“I came into Local Government purely by accident. I started working at a Local Government-managed recreation facility when I was 16, moved around a bit, and now I guess the rest is history. I’ve stayed with it because it allows you to work directly with the community,” he says.

The work is made even more rewarding by the fact that Michael was born and raised in the Northern Grampians municipality. “It puts me in a really unique position. I have a lot of pride in and commitment to this community.”

age gives him a view of the world that others may not have. “The

local, state, and national events, and

generational factors provide some

most importantly, met and spent

advantages – everyone knows that

time with incredible people.”

I am from a generation that wants things done now.”

He says being an LGPro Young Professional member has provided

Michael says one of the keys to

the opportunity to interact and meet

his success has been surrounding

people. “Networks and relationships

himself with positive people. “The

are a key fabric of what we do in

best thing anyone ever said to me

Local Government and LGPro

was ‘I don’t know any negative

provides that as well as a fantastic

people.’ It is amazing how much

annual conference (and party!)”

better your enjoyment of all aspects of life become when you remove negative people from it.”

As for the advice he gives to other young people looking to get ahead in their career, Michael says it’s all

“We do get opportunities and support

about work ethic. “Local Government

in Local Government that a lot of

is an amazing industry. If you want

others don’t. In the last 12 months

to be a leader, then go for it. Don’t be

alone, I’ve met the Prime Minister,

discouraged by some of things you

Although much younger than the

had dinner at the French Embassy

see or hear.”

average CEO, Michael believes his

in Canberra, attended

Kathy Hynes, 34, Manager Parks and Open Space, Banyule City Council Kathy came to Australia from Ireland when she was 27 and was immediately amazed by the breadth of services provided by Australian Local Government, and the impact it could have in a community.

“I was keen to work for an

Kathy encourages young people

organisation that was committed

to forge their own way in the sector,

There’s a lot to be said for making

to protecting and enhancing the

saying you don’t have to wait for

your own opportunities. Don’t wait

environment for both current

a leadership role to start being

until you get a leadership role to

and future generations, and Local

a leader. “Young people bring a

become a leader – start now by

Government ticked all the boxes.”

boldness and braveness that can

looking out for those to the right and

add a lot of value to their own

left of you and the rest will follow.”

Kathy and her team are the guardians of the urban forest

Council and to the sector.”

Kathy says she’s excited about the

in Banyule including bushland,

“I think young people often struggle

opportunities that the future of Local

horticulture, open space planning,

with feeling like they don’t have

Government holds. “Being part of

trees, ovals, and park lands. “My

enough experience, but I am very

the LGPro Young Professionals group

primary role is to support my team

much of the belief that it is not the

gives us the best chance to make

in the wide variety of services we

time that counts but what you

the most of our opportunities by

provide from designing parks and

do with that time.

connecting with people outside

creating habitats for native flora and fauna, to providing the finest cricket wickets in Melbourne.”

“Someone once said to me, ‘If your glass is half empty – just fill it!’

your own subject matter area.

After all – variety is the spice of life!”

PROFILE AUTUMN 2018 | 25

By David Power, Port Phillip City Council

Let’s even the governance playing field Governance and young people in Local Government don’t necessarily go hand in hand. So, to find out a little more about these unchartered waters, the Young Professionals Network turned the lens on one of their Convenors, Krysten Forte. Why? To find out a little more about what it’s like to be a young up and coming governance guru in a traditionally old boys club. Here’s her story…

Krysten Forte is the newly

and legislative environment and how

and then trying to make strategic

appointed Governance Coordinator

would this bode for her own career?

decisions within budget and their

at Boroondara City Council, having spent the previous two years as

Getting on with the job

Baw Baw Shire Council’s Governance

As someone who doesn’t work in

Coordinator. Krysten admits that

the governance field I asked Krysten

taking the leap forward into the

to tell me what it was all about?

unchartered waters of governance

“My job is to provide the best advice

in Local Government wasn’t an

to the Executive Leadership Team

easy one.

and the Councillors and in order

Before the big brave leap, she previously held roles at Latrobe City Council in the areas of community development and social planning, a career path associated much more with young women in the sector. But, at 27 Krysten felt that it was time for a change, a time to lead and a time to take her career in a more strategic direction.

to do that confidently it meant hours of study, living and breathing legislation and becoming best friends with the Local Government Act 1989. Knowledge is power and if I wanted to lead from the front on some of Council’s most strategic and community changing decisions,

remit as a Council can be a real pivotal point in the Chamber.

“I am always impressed by the work of Council officers and the effort that goes into a report that goes before Council. We have so much to think about to ensure that we support our local communities to be viable, healthy, thriving – economically, socially and financially viable for future generations. That’s a lot for anyone to have on their shoulders, but governance provides the foundation of good decision making.”

well then, I needed to be in a position

“My job in these difficult times,

where I knew my stuff inside and out.

particularly when emotions and

There is simply no room for error.”

issues are contentious with no clear resolutions in sight, is to ensure that,

Entering the world of governance

“For me the most appealing aspect

Having no experience in governance,

making by our Councillors and

Krysten saw a Governance Advisor

the long term impact this has on

position advertised at Baw Baw,

the lives of the people within our

threw caution to the wind, applied

local communities. Being a part of

for the position and was successful.

these decisions and advising the

“Currently I find the most exciting

Councillors on how to best make

aspects of my role to be the

them within their legislative scope

leadership of my new team, the

is a real thrill.”

political issues playing themselves

Krysten tells us that this was a defining moment in her life and career which turned out to be one of the best decisions she has ever made, changing her perspective on the direction of her career radically. However, one of her biggest fears was self-doubt, could she do the role and deliver value for the organisation in such a high pressured

26 | PROFILE AUTUMN 2018

of the role was the strategic decision

A challenging career

as a Council, they have what they need to understand the various meeting and briefing procedures and ensure that correct meeting etiquette is adhered to at all times.”

out in the Council Chamber with no one Council meeting ever

Proving that governance is way

being the same as another –

more than just minutes and agendas,

this is always very interesting

Krysten goes on to explain that

and exciting in an election year.”

understanding the political agendas of the Councillors, weighing that up against community expectation

Satisfaction through the challenges We all know that Local Government is a changing beast, fraught with daily challenges so I asked Krysten what are the ones facing governance and what keeps her going? “One major challenge at the moment is the impending implementation of the new Local Government Act in 2018 which will modernise the Local Government sector. Additionally, it’s a State Election year and that always impacts on Council decisions,

“First and foremost, my message to those coming behind me is to back yourself wholeheartedly. Make sure that every piece of advice you give has been checked and checked again for accuracy. Keep abreast of the political landscape and be patient and measured in the advice you provide and don’t be afraid to ask questions.

Be safe in the knowledge of knowing that your resilience will get you through, taking every mistake as a step up the ladder in the direction of a strong, integral and purposeful leader.”

advocacy and how the political

“Keep learning, evolving and

games play out in the Chamber.“

developing. Be challenged, be

“Internally though, I believe that the pool of talent that Councils can dip into to attract new leaders in the governance space is a huge challenge. The pool of young people has just about dried up, I can only hope that young people firstly choose Local Government

pushed, be humble. There is so much to learn if you want to be

If, like Krysten you have a passion for governance you may be interested in joining our new Governance SIG. With a new Local Government Act to be introduced soon, governance people working in the sector thought the time was right to form a Governance SIG. Response to the idea has been positive with nine people putting their hands

a polished governance professional

up to share the role of inaugural

in Local Government, my journey

Convenors of the group.

is only beginning and I still have

The first step was to survey people

a lot to learn.”

The changing face of governance leadership

as a career choice and then choose leadership roles in governance.”

Join the new LGPro Governance SIG

Finally, I asked Krysten to leave us with what she believes makes a

working in governance to see what they wanted from the SIG. More than 20 responses were received and the feedback is being used to plan the program for the first 12 months.

Krysten believes that everyone

great leader. “As with any form of

As well as being the ‘go to’ group,

perceives the governance profession

leadership – it should be approached

survey respondents said they wanted

differently, but hopes that her time

in a consistent, fair and measured

the SIG to be a point of contact for

spent working on LGPro’s Young

way – when you make it to

governance professionals to network,

Professionals Network can lead

the top, send the elevator back

develop their knowledge and skills and

change in this area.

down – coach.”

share best practice.

“Governance has provided me

At times, leadership in the

One of the first hurdles the group plans

with a wonderful career in an

governance space needs to be

to overcome is that fact that governance

ever changing and fast paced

enabling with a capacity building

sits in different areas in different Councils.

environment. It’s a career which

approach. Good governance

bears a lot of responsibility and

They want to make it clear that the SIG

principles and practices are

you get to protect and lead the

is open to anyone whose role involves

embedded in every position

Councillors and the organisation.

working with Council meetings, decision

description within Council –

There were times I felt I couldn’t

making processes, elections, Councillor

so use it. However, at times

do it, but every challenge I have

support, and customer service. The

leadership needs to be backed by

faced has led to growth and a strong

aim is to connect all people working

authority and prescriptive. This is

more resilient person at the end

in governance no matter the size or

required to enforce the law of the

and that’s something any young

locations of their Council or whether

land and sets the parameters and

person can safely bet on.”

they work full or part time.

statutory obligations in which to

Advice for the future

operate. It needs to be frank and

The first Governance SIG meeting is

fearless – characteristics all my

on Wednesday 28 March at 9.45am

So, what would this young woman

fellow female Local Government

at Boroondara City Council.

change if she could do it all again and

colleagues possess.”

what advice would she give to those young professionals trying to find their way in Local Government?

LGPro has 30 Special Interest Groups, if you would like to you join any of them just email sig@lgpro.com and let us know.

PROFILE AUTUMN 2018 | 27

By David Power, Port Phillip City Council

Bringing digital innovation to local government tourism The time has come for economic development and tourism departments to take the lead in the digital space. In order for Local Government to stay relevant and compete in destination marketing on a global scale, the sector needs to embrace the digital culture of our local community, businesses and visitors alike.

As the people who know our

Port Phillip’s approach to this project

It wasn’t going to be good enough

amazing places within our own

was to create innovative dynamic

to post on social media with no

municipalities and how they can

messaging that would not just

real strategy behind it. Port Phillip’s

complement and link in together

engage, but would capture the

primary goal was to have the City

within an overall story, Local

attention of a wide, experience

front of mind, be far reaching and

Government needs to set the

driven and diverse audience.

engage with targeted audiences;

example to our businesses in

something that requires a high level

how to create great places for

Right digital mix

our visitors and community.

Port Phillip embraced the unique

You need to know, understand

opportunity offered by digital

and invest in the social platforms

channels to create an exciting

to use them most effectively.

It’s how people spend their time

and innovative campaign. The

of tenacity and digital savviness.

The aim of the campaign was to

Our lives are now driven by digital

deliberate, thoughtful and insightfully

content, whether it be for leisure,

created messages minimised

entertainment, information or

any risk with the campaign. This

planning our busy lives. Most adults

entirely new approach aims to be

spend 26 minutes per day on

a leader for Local Government

Facebook plus on average, one hour

tourism campaigns, showcasing

and 19 minutes per day watching

a digital approach in a space that

digital video content such as Netflix

has traditionally focused on print

and YouTube. Smartphones are

channels and ready-made

the must have accessory.

template campaigns.

Port Phillip leading the charge

Creating a tailored campaign

needed to go a step further and

from scratch was labour intensive,

create a connection from the already

having to establish all social media

well profiled foreshore to the area’s

platforms, website, branding and

local neighbourhoods to gain better

then ultimately securing buy in

yield from its visitors.

With this top of mind, Port Phillip City Council knew that it was critical to revolutionise how they interacted with their businesses and visitors and resolved to take their social media engagement to the next level over summer in 2017/18.

The Economic Development team designed a fully digital destination marketing campaign for the entire

from the community before executing and tracking the final campaign.

However, it was completed without any additional staff resources which was a huge plus.

The algorithms

municipality. Local Government

Don’t be fooled, it might sound

has traditionally struggled to keep

simple but algorithms have

pace with the private sector in

changed so rapidly in the past

our use of innovative digital media.

few years for social content.

28 | PROFILE AUTUMN 2018

engage with the local community and inspire and encourage a sense of local pride for the municipality.

The tourism facts Forty per cent of overnight stays in Port Phillip are people visiting friends and relatives and the wonderful foreshore is a strong part of that attraction, but this campaign

Social channels were used to engage directly with residents and businesses that were already successful on either Instagram or Facebook. Additionally, social media influencers were engaged who had specific audiences to encourage visitation to our neighbourhoods and engagement with our own social media channels.

Using the businesses that identified

Content styles such as social stories,

After the success of this Summer

themselves as tourism providers

personal blogs and experiential

Campaign so far, Local Government

through the Australian Tourism

marketing pieces were gathered

is urged to embrace and invest in the

Data Warehouse listing, the team

instead of the traditional business

digital world. It’s fast paced, exciting,

went out and created video and

profile. This approach received great

value for money and dynamic.

photography content of their product

engagement from local businesses

You have complete control of the

and showcased their unique offerings

and influencers, which made the

content, can track your results and

which was then distributed to their

content more playful and engaging

you are able to engage one-on-

specific audience.

as a result. This ‘outside the box’ for

one with your community and

Local Government strategy created

visitors alike, but above all, it makes

stronger engagement, diversity in

everyone’s life that much easier

message and really demonstrated

and more fun.

With the content collected it was then possible to create and release highly targeted advertisements via social channels that sent specific topics of interest to specific demographics. For example, people interested in cafes, the arts, and even those thrill seekers who were looking for their next exciting experience. The methodology is so sophisticated the campaign could even reach parents with young children who wanted to get out of the house and enjoy a coffee while their little ones are occupied.

a firm commitment to the local business community through the summer period.

The results Now the results are in for the first two months of a three-month campaign and they really do speak for themselves: • The creation of 40 videos • 2,251,677 views • 383 uses of the

The interest groups were determined by using Economy Id, running ads to test specific engagement levels from target demographics and distributing specific ads to those that live in the municipality or those who are visiting.

campaign hashtag • 111 local businesses

Like us on Facebook www.facebook.com/exploreportphillip

have participated in the

Follow us on Instagram

campaign so far

www.instagram.com/exploreportphillip

• 61,116 engagements with social media influencers such as @melbournegirl

Check out the website www.exploreportphillip.com.au

PROFILE AUTUMN 2018 | 29

NEWS

Online learning continues to grow The LGPro Online Learning offering continues to grow with two new courses currently in development.

Online courses in Enforcement

at the Melbourne Convention

and Volunteer Induction tailored to

and Exhibition Centre before

people working in Local Government

the Annual Conference.

will be offered in the next few months. Both have been designed with significant input from people working in these areas in the sector.

The Enforcement course addresses the need for a whole of Council approach including responsibilities of the Executive Team, HR & OHS and specific practical training for officers with enforcement responsibilities.

Members of our Volunteering SIG have designed the Volunteer Induction course to ensure that volunteers receive training to enable them to better fulfil their roles, know what support is available to them and understand the role of Local Government and the important part they play in it.

A group of people working in HR and L&D and members of our Statutory Services, Volunteering and Procurement Special Interest Groups were given a sneak preview of the two new courses at a session held on Wednesday 21 February

Councils from across the state can purchase one or more of our

They also learnt about the

online learning programs depending

new Local Government HR and

on their needs. We offer interested

training/career management

Councils the opportunity to trial the

system arriving in 2018.

programs before they purchase them.

More than 20 Councils across

Our programs offer flexible course

Victoria are now using LGPro Online

delivery and are easy to load onto

Learning – a partnership between

any SCORM compliant Learning

LGPro and Global Vision Media.

Management System (LMS). The

Our current catalogue of programs include: • Compliance Suite

courses are compatible with any device and automatically reconfigures to suit the device being used.

We can develop customised online

– Occupational Health and Safety

training modules to meet the needs

– Information Privacy

a shared services model which is

– Equal Employment Opportunity

available to rural/regional Councils

of individual Councils and we have

in Victoria.

– Workplace Bullying and Harassment

For further information, visit

– Fraud and Corruption Awareness

contact us on (03) 9268 6400.

– Charter of Human Rights and Responsibilities • Child Safe Standards • Induction

The recent meeting with Council staff interested in learning more about LGPro Online Learning courses.

30 | PROFILE AUTUMN 2018

How it works

LGPro Online Learning or

CONFERENCE NEWS

Using social media to engage with communities Social media plays a vital part in how Councils engage and connect with their communities and this will be a focus of the 2018 LGPro Social Media Conference being held on Wednesday 9 May at CQ Functions, 113 Queen Street, Melbourne.

Making Social Media Engagement Matter is the theme of the one day conference which will explore what constitutes meaningful engagement, content strategy and the value behind it.

This will be our sixth Social Media Conference and the event has become important for people working at all levels and in all areas of communications to come

Interactive sessions While the full conference program is still being finalised, we have some

We still have a couple of spots

interesting and varied interactive

for Lightning Talks where Councils

sessions planned including:

present for 10 minutes on social

• Ross Monaghan from Deakin University presenting a session on creating storyboards and tips for producing great DIY videos • Annie Nolan (aka Uncanny Annie,

together and hear from experts

http://www.uncannyannie.

and learn from others how social

com.au/) who is legally blind

media is working for them.

and has a huge social media

Cameron Gray, LGPro Board Member and Director Innovation and Organisational Improvement at Ballarat City Council, will facilitate the

following, talking about how

create free Chatbots and how

In 2016, Amy started a Facebook

her on (03) 9268 6404 by Thursday 29 March.

Stay tuned for the full program which will be released in late March.

first or for a first point for customer service or specific projects • Representatives from the Melbourne Metro Rail Authority

Karma Network as a way for local

talking about how they

residents to help each other and

have managed high volume

take action to create positive change.

communication for the

This group now has more than 5,800

Melbourne Metro Tunnel from

members and has transformed the

a community perspective

suburb and led to the establishment

• Steve Fuery from Bass Coast

30 similar groups Australia wide.

Council presenting two case

In her keynote address, Amy will

studies on how Councils are using

solving using social media can

dianap@lgpro.com or phone

Councils can use them to engage

group called the Kensington Good

discuss what collaborative problem

a talk please email Diana Pawluk,

• Ian Hammond from HammaJack

Discussion at the end of the day.

keynote speaker at the conference.

If your Council would like to present

she engages others

presenting a session on how to

of the Good Karma Networks is the

media projects they have undertaken.

she feels engaged and how

conference and the On the Couch

Amy Churchouse, a vet and founder

Lightning Talk presenters wanted

CrowdSpot to generate greater levels of engagement

achieve with reference to the Good Karma Networks and consideration of the different perspectives and collective life experiences that exist within the communities involved.

PROFILE AUTUMN 2018 | 31

CORPORATE PARTNERS DIRECTORY 2017/2018

2017/2018 LGPro Corporate Partners Directory CORPORATE PARTNERS (listed in the directory in alphabetical order)

Aon Risk Services Australia Ltd Aten Systems Pty Ltd Australian Receivables Limited CAMMS Chandler Macleod Group Clear Horizon Consulting Pty Ltd Community Chef CT Management Group Davidson Group Deakin University easigroup eAwards Eduhealth Fifth Ocean Technologies Pty Ltd Fisher Leadership Good Talent Media HORNER Recruitment HR Legal Hunt & Hunt Lawyers .id (the population experts) I Platinum Infor Pty Ltd Insync Surveys Interpris Jardine Lloyd Thompson Ltd Jeylabs JWS Research Kernow Environmental Services KPMG Enterprise LG Hub LG Software Solutions Pty Ltd Lingford Consulting Services Pty Ltd Maddocks Lawyers MAV Insurance – Liability Mutual Insurance McArthur MCS Corporation Australia Pty Ltd Mecwacare Morrison Low Consultant Pty Ltd On-Site Massage One Tree Community Services Oracle Corporation Australia Pty Limited Oracle Customer Management Solutions OurSay PeopleScape Pty Ltd Procura Software Pty Ltd Procurement Australia Productivity Matters Promapp Solutions Resolve Software Group Russell Kennedy Lawyers SDS Group Pty Ltd Spookfish Symphony3 Tenix Solutions The Management Edge Urban Maintenance Systems P/L Victorian Chamber of Commerce and Industry VicTrack Vision Super Pty Ltd Votar Partners Pty Ltd Vudoo Warner Group Well Done International Pty Ltd Working Well Together YMCA Victoria Your Future Options Zurich Financial Services Australia

32 | PROFILE AUTUMN 2018

LGPro is grateful for the support it receives from its Corporate Partners. The following pages contain advertisements submitted by our financial 2017/2018 Corporate Partners. Please take a moment to learn about the many services, programs and products these organisations offer to the Local Government sector.

Local Government solutions built on 45+ years specialist experience and insight • Permanent, Temporary and Contract Recruitment • Executive Search • HR Consulting – Performance Management – Employee Engagement – Remuneration Services – Leadership Development – Organisational Development

Contact: t: (03) 9828 6565 w: mcarthur.com.au

2018 LGPro Annual Conference Principal Sponsor

(Note: All financial 2017/2018 LGPro Corporate Partners were invited to participate in this directory. Not all of our Corporate Members took up the opportunity).

CORPORATE PARTNERS DIRECTORY 2017/2018

Supporting Local Government through changing times:

Solutions for every challenge “Traditional Values,

Contact Paul Crapper National Head Local Government 03 9211 3313 paul.crapper@aon.com

COM0430 1117

Innovative Solutions”

Nikki Dennis Sales Director 0437 652 562 nikkidennis@arlcollect.com.au

Supporting Local Government with the design and evaluation of projects and engagement At Clear Horizon we specialise in providing, design, monitoring & evaluation and capacity building services Get in touch for an obligation free discussion about how we can help you www.clearhorizon.com.au 03 9425 7777

MELBOURNE PERTH

CANBERRA

PROFILE AUTUMN 2018 | 33

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ESC proposal lacks intellectual rigour LGPro’s submission on the Essential Services Commission’s (ESC) draft proposal on setting a Local Government efficiency factor has registered disappointment with the quality of the proposal and criticised its lack of intellectual rigour and the limited understanding about Local Government it displays.

Our submission was based on input

Ms McKenzie said having

the principles outlined in the

provided by our members working

predetermined the need for an

Local Government Act Review where

in both metro and rural Councils in a

efficiency factor, the draft proposal

Councils have the ability to set their

range of areas. We thank our members

makes no attempt to assess efficiencies

own budgets and long term financial

for their contribution.

being achieved by the recent

strategies based on their consultation

introduction of rate capping, nor

with residents, knowledge of service

does it consider that the full impact

requirements and levels, transparency

of rate capping is unlikely to be

objectives and prudent financial

properly understood until it has been

objectives adopted by each Council

in operation for five or more years.

to achieve sustainability targets

LGPro President, Rebecca McKenzie said her understanding is that the draft proposal is based on the ESC’s study on Measuring Productivity in Local Government. “Rather than a study,

and address community need.

that piece of work on productivity

“The draft proposal provides no

was undertaken based on a

real evidence to support its position

Click here to read the LGPro

preconceived conclusion that the

but seems to attempt to justify it

submission on the Essential

introduction of an efficiency factor

on the basis that the proposed

Services Commission’s (ESC)

was required and all the study was

efficiency factor is small.”

draft proposal on setting a Local

required to achieve was to identify the best way of doing it,” she said.

46 | PROFILE AUTUMN 2018

Ms McKenzie said LGPro rejected the draft proposal and instead supported

Government efficiency factor.

NEW PROGRAM

How successful evaluation can transform your organisation Four Councils – Glen Eira, Casey, Maribyrnong and Bayside – are participating in a program designed to build the capacity of Councils to evaluate their own programs.

Working with the University of

knowledge and experience on

Evaluation (CPE) that for the past

Melbourne’s Centre for Program

how to conduct an evaluation

30 years has undertaken evaluations

Evaluation (CPE) we have developed

activity which they can then lead

and research projects for government

the program which will develop

within their organisation.

departments, non-government

practical evaluation skills, conduct an evaluation under expert guidance and develop an understanding of how to embed evaluation into an organisation. In this program, the four Councils will evaluate their digital transformation programs.

Two full day workshops will provide participants with an overview of the key elements of evaluation,

organisations and community-based agencies across a wide range of policy and program areas.

develop an evaluation proposal for

He hopes that this will be the first

their organisation and learn how

of many such programs with the

to implement it. Ongoing coaching

University of Melbourne to build

and feedback will be provided while

sector capacity in evaluation to

The program, which starts later this

the Councils are conducting their

enable officers in the sector to

month, uses an innovative approach

evaluation and a detailed review

drive performance improvement.

to evaluation capacity building, based

will measure its success.

on a teaching and coaching model.

Each Council will work through the chosen evaluation case study and the participants will gain the

For further information email

David Preiss, CEO of LGPro, said

David Preiss at davidp@lgpro.com

it is exciting to be working with a

or contact him on (03) 9268 6400.

team of experts from Melbourne University’s Centre for Program

Melanie Raymond to speak at 2018 LGPro Women’s Network Dinner Melanie Raymond, who has been named as one of Australia’s Top Most Influential Women, will speak at the 2018 LGPro Women’s Network Dinner on Thursday 26 July at a Melbourne Park Function Centre, Batman Avenue, Melbourne.

She will speak about her amazing

includes the social enterprise Good

Our Women’s Network Dinner is

career journey, its challenges and

2 Go coffee and Chair of Connected

an important event on the Local

triumphs as a woman taking on a

Communities Melbourne, a new

Government calendar each year

significant leadership role.

philanthropic fund associated with

giving more than 500 women,

the Bendigo Bank.

and a few men, the opportunity

Melanie was listed in the Daily Life 2016 Women of the Year and named

Melanie is also a member of the

by the Herald Sun in March 2017 as

Victorian Premier’s Ice Taskforce and

one of Victoria’s “fifty women you

the Ministerial Taskforce on Rough

need to know”.

Sleeping. In January 2017 she was

She holds a number of leadership positions including Chair of the large charity Youth Projects Ltd, which

awarded the Order of Australia medial for her contribution to social justice, youth and the community.

to come together and celebrate the significant contribution women make to the sector. It is also a wonderful opportunity to hear an inspiring guest speaker and to network with colleagues from across the sector.

Tickets will go on sale in June.

PROFILE AUTUMN 2018 | 47

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WORKFORCE PLANNING PROJECT UPDATE

Collecting and analysing workforce planning data Representatives from a number of metro and rural Councils attended a workshop on 21 February as part of LGPro’s Workforce Planning Project.

Julie Sloan, Chief Executive and Michelle Lyon-Greenfrom Workforce Planning Global (WPG), the consultants engaged to deliver the project, provided an update on progress, then participants worked through the current phase of capability building which involves gathering and analysing workforce data, determining workforce risk and considering workforce risk management and mitigation.

The project is being done in three stages.

The first stage was commenced at a workshop in October 2017 where participating Councils covered fundamental topics including: what is Workforce Planning, why it’s important, where it fits and what to expect from the project. Participants were then given a series of tasks to complete (with one on one coaching

• Completing an external impact scan (PETSAL)

The final stage of this phase of

• Assessing current workforce data systems, quality and reliability of data

now and June 2018 focussing on

• Identifying future focused demand scenarios for the nominated critical workforce segments The outcomes of these tasks were discussed at the February workshop.

Julie Sloan provided data on what is known about the nominated critical workforce segments. The workforce data was accessed by WPG from the Census 2016 Place of Work data on ANZSCO occupations and included: the number of people in these occupations in Victoria; the number in their respective Shires and diversity cohorts including gender and Indigenous.

• Identifying critical workforce

Participants were asked to consider the evidence and undertake a demand and supply analysis. This will help them to determine the level of workforce risk they are facing and allow them to apply methods developed by Workforce Planning Global to

segments aligned with the

identify workforce risk management

strategic and business plans

and mitigation strategies.

from WPG) between October 2017 and February 2018 including: • Establishing a communications plan for executive, employee and stakeholder engagement

the project will occur between trends, outcomes and transferability of project methods and systems development to broaden Local Government future focused workforce planning.

LGPro’s Workforce Planning Project aims to assist Councils to identify, analyse and plan for their future needs in terms of people and to build workforce planning capability across the state.

This project received $75,000 from Local Government Victoria through the FAST grant program to develop a model workforce planning template which eventually will be shared with Councils across Victoria.

For further information on this project contact David Preiss at LGPro at davidp@lgpro.com or phone (03) 9268 6400.

A consultant provides an update on the project at the recent meeting.

PROFILE AUTUMN 2018 | 49

PROGRAM NEWS

XLP kicks off for 2018 Our 2018 Executive Leadership Program (XLP) participants kicked off their year with an introductory session followed by a dinner on 15 February.

The 24 executives from Councils across Victoria will meet during the year to focus on developing and extending their skills so they can be the best leaders possible. Modules covered in the program include governance, strategy and people.

Each participant also has a mentor who they work with during the seven month program.

Chris Kotur, who is highly regarded in Local Government circles, will facilitate XLP again this year. She routinely works with CEOs, executive teams, councillors, stakeholders and communities to plan for and adapt to complex changes and has unique insights and understanding of what leaders need to know and be able to do to deal successfully with adaptive challenges.

Scholarships

Sponsorship

We thank Local Government

We are pleased to report that a new

Victoria for once again providing

LGPro Corporate Partner, Good Talent

a $5,000 scholarship for women

Media is sponsoring XLP in 2018.

working in rural Councils who have been selected for the program.

The scholarship offers leadership training development to women

Tony Nicholls, Principal Consultant of Good Talent Media says he is excited to be sponsoring this year’s program.

to support the representation of

He believes in order to take huge

more women taking on CEO roles

steps in any career the individuals

in the sector.

who get out of their comfort zone

This year the scholarship is being shared between two XLP participants, Dalene Voight,

and take responsibility for their own professional development, are the ones who succeed.

Acting Director Corporate

“After spending 12 years working

Services at Indigo Shire Council

as a broadcast journalist I know a

and Lisa Knight, Director Corporate

thing or two about being out of my

and Community Services at

comfort zone. Now, I help prepare

Mt Alexander Shire Council.

Local Government executives for media, crisis media and PR opportunities,” he said.

Proud sponsor of XLP in 2018

2018 XLP participants at their first session.

PROFILE AUTUMN 2018 | 51

AWARDS

Recognising young women who improve community life Nominations for the Sally Isaac Memorial Scholarship Fund Award are now open and will close on Monday 7 May 2018.

This $10,000 educational

The award was set up as a

For information about the award,

scholarship honours the work of

tribute to Sally Elizabeth Isaac, an

please go to http://lgpro.com/

women 35 years and under who

extraordinary woman and young

awards/sally-isaac-memorial-

have demonstrated achievements

leader in the Local Government

scholarship-fund-award

and a commitment to improving

sector who passed away in early

community life through:

2009. Sally, who was Director of

• Local Government

Community Programs at Yarra City

2018 Aged & Disability Services Awards

Council, was responsible for 342

Nominations for the 2018 LGPro

• Social justice

professional staff and had an amazing

Aged & Disability Services Awards

• Aboriginal affairs and reconciliation

capacity for developing people,

open on Monday 21 May and close

engaging in policy debate and

on Monday 23 July. These awards

• Arts and music

was committed to social justice

recognise and celebrate excellence

in the community.

in the following categories:

The Sally Isaac Memorial

• Outstanding Program or Project – Grant based (funded program) or project

• Community health • Culturally and linguistically diverse communities • Urban planning • The environment

Scholarship Fund is established as a sub-fund of the Australian Community Foundation and aims to raise funds and awareness to build

• Outstanding Program or Project – Non grant based

Nominations are invited via an

a significant capital endowment

online submission process from

which is distributed in perpetuity by

both women 35 years and under

way of an educational scholarship

Nominations will be accepted

working in Local Government

to help foster young women leaders

via an online nomination process.

and from the general community.

who make a significant contribution

Further information about

The successful recipient must

to the community.

the award can be found at

use the $10,000 scholarship for

The winner of the 2018 award

research or study in Australia and overseas.

will be announced at the 2018

program or project

http://lgpro.com/awards/ageddisability-services-awards

LGPro Women’s Network Dinner to be held on Thursday 26 July at Melbourne Park Function Centre.

LGPro Submission on Local Government Act 2018 Exposure Draft We are currently putting the finishing touches to our submission into the Exposure Draft for the new Local Government Act which is due on 16 March.

We thank our Members, including

LGPro has played an active role

feedback on the Act before it goes

CEOs and relevant Special Interest

in providing feedback on the new

before Parliament. We will make the

Group members, who provided input

Local Government Act through

submission available to our members

into this submission.

a number of submissions. This is

once it is finalised.

the final opportunity to provide

52 | PROFILE AUTUMN 2018

ADVOCATING FOR THE SECTOR

Speaking out on critical issues facing two Council CEOs Representation is an important part of LGPro’s work. We advocate for and represent our members interests with a credible and independent voice and seek to influence the sector and other levels of Government by providing the officers’ perspective as well as independent, expert, non political advice.

In recent weeks our President,

Under the Local Government Act

able to do so free from threat of

Rebecca McKenzie spoke out on

the CEO has an obligation to provide

bullying, harassment or intimidation

critical issues facing Chief Executive

robust professional advice to the

of any kind.”

Officers at two Melbourne Councils.

Council without fear or favour,

She issued separate statements in support of Yarra City Council CEO, Vijaya Vaidyanath and Melbourne City Council CEO, Ben Rimmer,

but once a decision is made, the role of the CEO is to work with the organisation to implement it, regardless of their personal view.

and wrote to the Minister for Local

‘Ms McKenzie said Mrs Vaidyanath

Government and Attorney General

is a highly regarded professional

asking them to address each case.

and accomplished CEO, who was

Ms McKenzie called on the Minister for Local Government and Attorney General to work with LGPro to develop ways to provide greater

recently named as one of the State’s Top 50 female public sector leaders. “The barrage of abuse that she has received on social media for appropriately discharging her

“The CEO rightly has a responsibility to ensure that the Council workplace is a safe one, and that includes accountability for ensuring that hazards are mitigated or removed.

Yet when it comes to elected Councillors their hands are tied.

They are accountable, yet powerless to take action outside of the Councillor Conduct process which can take weeks if not months to resolve,” she said.

In regard to the Melbourne City

Ms McKenzie commented that: “Often you don’t get to really test the practical implementation of legislation until you are in the trenches managing through a situation. The City of Melbourne experience has tested both the current legislative framework,

She also called on legislators to give

Council CEO, Mr Ben Rimmer,

and the proposed Local Government

due consideration to the emerging

Ms McKenzie said that the current

Bill as outlined in the Exposure Draft,

learnings that are arising from the

investigation into the allegations

and as I understand it they have

City of Melbourne’s investigations

against Lord Mayor Doyle had

both come up wanting.”

into allegations regarding the

highlighted potential weaknesses

Lord Mayor, Robert Doyle AC.

in the legislative framework that

protection and recourse for Local Government staff from trolling, verbal and physical abuse in the course of their employment following social media attacks on Vijaya Vaidyanath, Chief Executive Officer, Yarra City Council.

Attacked by social media trolls Ms McKenzie said that Mrs Vaidyanath has been unjustly criticised for her role in implementing a decision of the Yarra City Council regarding how they would treat and refer to January 26, otherwise known as Australia Day. “The way she has been attacked by social media trolls has gone way beyond reasonable freedom of

responsibilities and implementing a decision of her elected Council, is inexcusable.”

Weaknesses in legislative framework

Local Government CEOs are accountable for delivering within.

She said the Minister for Local Government has a unique opportunity before the Bill passes into legislation, to take stock

The City of Melbourne interim

and ensure that this loophole is

report highlighted a conflict between

addressed. “Work undertaken on

CEOs’ responsibilities under health

the Bill has been strong so far, but

and safety legislation to act swiftly

failing to act to resolve this loophole

to remove potential workplace

is not only a missed opportunity,

hazards, and the existing Local

it could inadvertently place victims

Government Act conduct provisions

of inappropriate behaviour at risk.”

for elected Councillors.

See Ms McKenzie’s full statements

speech, yet disappointingly there is

Ms McKenzie said: “Every individual

on each of these issues at

very little that police or Government

working within Local Government,

http://lgpro.com/representation

have been able to do so far to

regardless of whether they are a

protect her,” she said.

Councillor or an officer, should be

PROFILE AUTUMN 2018 | 53

SPECIAL INTEREST GROUPS

Big year ahead for our LGPro Special Interest Groups

Nick Doherty

2018 will be a big year for our Special Interest Groups. The new Convenors of our Customer Service SIG and Rainbow Network have some exciting plans for the year ahead and the inaugural meeting of our new Governance SIG will be held in the coming months (see story on page 27).

Customer Service SIG Customer service delivery in Local Government has evolved over the past decade and our Customer Service SIG has played an important role in providing people working in this area with the opportunity to share ideas, showcase innovation and benchmark performance

He invited all customer service

This meeting will focus on

staff to join the SIG where they

Rainbow Tick accreditation for

will “meet, share, collaborate and

Local Government. The Rainbow

network with many talented

Tick is an accreditation consisting

customer service professionals,

of six national standards designed

while benchmarking your own

to demonstrate LGBTIQA+ inclusive

Council’s programs and activities.”

practice and service delivery.

Rainbow Network

Organisations that receive the Rainbow Tick will have the

With Councils having such diverse

opportunity to be listed on a

workforces and communities,

national register of LGBTIQA+

Nick Doherty, Team Leader Customer

plus a focus on diversity across

accredited organisations.

Service at Maroondah City Council,

organisations, it is more important

is the new SIG Convenor and says

than ever to ensure all people

with the support of LGPro and several

are included in every aspect of

customer service professionals across

Local Government’s work with,

Victoria, they are looking forward to

and for the community.

across Local Government.

an exciting 2018.

Speakers at the meeting will include Penny Pavlou from Stonnington City Council, Pauline Crameri from Val’s LGBTIQA+ Ageing and Aged Care and Katie Goodrope from Bayside

Our Rainbow Network plays

City Council. All have a wealth of

More than 50 customer service

an important role in providing

experience and knowledge about the

professionals attended the SIG’s first

networking and resources for all

Rainbow Tick accreditation process.

meeting in early March to plan how

Local Government officers and

they can collaborate, network and

stakeholders working in the

share best practice. Meetings are

LGBTIQA+ space.

held every three months and include Council case studies, project updates, guest speakers and workshops relating to current industry topics.

The network is planning to be more active in 2018 through regular scheduled meetings and communications and by establishing

Nick has worked in Local

a robust network across the Local

Government for 15 years and

Government sector of people

enjoyed networking with other

working in the LGBTIQA+ area.

Customer Service professionals across the sector. “The Customer Service SIG has always been full of enthusiastic members and I’m inspired by the work undertaken

by Councils to evolve with changing times and customer expectations,” he said.

Quarterly meetings are planned for the Network throughout the rest of the year and Alex hopes each will have at least one guest speaker.

As the Chairperson of the internal LGBTIQA+ representative group at Glen Eira where he has worked for 10 years, Alex is passionate about promoting equality for all and believes the Rainbow Network

The first meeting for 2018 is

can play an important role in assisting

planned for Thursday 29 March

everyone working in the LGBTIQA+

from 6pm-8pm at Glen Eira Town

space in Local Government to

Hall, Caulfield Cup Room, 420 Glen

share knowledge, learnings and

Eira Road, Caulfield and the Network

resources among themselves and

Convenor Alex Francis-Yu invites

with others in the community and

everyone involved LGBTIQA+ in

associated services.

Local Government to attend.

LGPro has 30 Special Interest Groups, if you would like to you join any of them just email sig@lgpro.com and let us know.

54 | PROFILE AUTUMN 2018

2018 Pride March Council staff joined LGPro to participate in Melbourne’s 2018 Pride March in late January to celebrate and show support to the LGBTIQA+ community. The group (pictured) marched through Fitzroy Street in St Kilda brandishing rainbow umbrellas, t-shirts, banners and flags.

As a member association for all people working in Local Government, participating in this march each year is one way we show how we value and celebrate diversity and that we are a welcoming and inclusive organisation.

Get connected with LGPro Special Interest Groups LGPro provides you with the

Local Government and improve

Email us at sig@lgpro.com

opportunity to connect and

your practices and knowledge.

to be involved or for further

collaborate with Local Government

Join over 2,500 professionals

information please contact

professionals through Special

sharing best practice and learning

Michelle Cox at (03) 9268 6403.

Interest Groups (SIGs). There is

about the latest developments

no better network to find relevant

across different areas of expertise.

information about your role in Aged & Disability Services

Consultation & Research

Procurement

Arts & Culture

Corporate Planners Network

Assessment Officers

Corporate Services

Project Management Framework Best Practices

Behaviour Change Network

Customer Service

Biodiversity Planning Network

Events Network

Building Assets

Executive & Personal Assistants Network

Capital Program Benchmarking Carbon Management Network Communications Network Community Development Community Safety

Property Network Rainbow Network Risk Statutory Services

Family, Youth & Children’s Services

Volunteering

Health & Wellbeing

Web Network

Human Resources

Young Professionals Network

Indigenous Learning & Development PROFILE AUTUMN 2018 | 55

MEMBER NEWS

Welcome to new Individual Members We would like to welcome the following new members who joined LGPro between 21 November 2017 and 26 February 2018. We look forward to working with you to shape our wonderful sector.

Chris Adams, Northern Grampians Shire Council Robert Alexander, Glenelg Shire Council Justine Ambrosio, Rural City of Wangaratta Jason Amos, Mount Alexander Shire Council Lana Barnett, Boroondara City Council Royce Bastin, Southern Grampians Shire Council Stephen Bell, Whittlesea City Council Georgina Bett, Strathbogie Shire Council Naomi Bickerdike, Yarra Ranges Council Fiona Blick, Moira Shire Council Morgan Brown, Moonee Valley City Council Adam Bullock, Brimbank City Council Daniel Butel, Campaspe Shire Council Zoe Calderwood, Glenelg Shire Council Anthony Calthorpe, Nillumbik Shire Council Carol Canfield, Loddon Shire Council Danielle Chamoun, Glen Eira City Council Yang Chow, Nillumbik Shire Council Georgie Christopher, Monash City Council John Ciavarella, Ballarat City Council Jessica Clark, Wyndham City Council Zoe Clark, Yarra Ranges Council Jack Coogan, Cardinia Shire Council Nicola Gleeson Coopes, Wodonga City Council

56 | PROFILE AUTUMN 2018

Jodie Cosham, Wellington Shire Council

Selena Glover, Banyule City Council

Kolina Johnson, Yarra City Council

Jill Croome, Indigo Shire Council

Bruce Graham, Latrobe City Council

Anita Johnstone, Port Phillip City Council

Jenny Dahlstrom, Knox City Council

Yasmin Green, Nillumbik Shire Council

Cheree Jukes, Mildura Rural City Council

Paula Davidson, Ararat Rural City Council

Kayla Grimshaw, Rural City of Wangaratta

Katerina Kaldellis, Kingston City Council

Ben Devanny, Greater Bendigo City Council

Kylie Gromadovski, Yarra Ranges Council

Chris Kelly, Greater Bendigo City Council

Shae Dixon, Gannawarra Shire Council

Nathan Hadfield, Knox City Council

Sarah Van Kempen, Moyne Shire Council

Karen Dunstan, Macedon Ranges Shire Council

Brett Hamm, Baw Baw Shire Council

Teagan Kenny, Whittlesea City Council

Mel Elkin, Monash City Council

Sarah Hardwick, Greater Shepparton City Council

Craig King, Nillumbik Shire Council

Sara Elnaggar, Greater Shepparton City Council Tarryn Elverd, Yarra Ranges Council Amir Eskandari, Mildura Rural City Council Richie Evans, Yarra Ranges Council Jason Farrugia, Yarra Ranges Council Peta Fenton, Mount Alexander Shire Council Shay Ferguson, Latrobe City Council Jenny Fink, Ballarat City Council Dominique Foenander, Baw Baw Shire Council Michelle Forrest, Glen Eira City Council Kathryn Foster, Greater Shepparton City Council Matthew Fraser, Strathbogie Shire Council Angela Ganley, Hume City Council Betty Genovezos, Boroondara City Council Matt George, Mildura Rural City Council Antonia Gerrard, Latrobe City Council Lisa Giese, Rural City of Wangaratta

Bree Harris, Southern Grampians Shire Council Leon Hassall, Yarra Ranges Council Stacey Hattenfels, Nillumbik Shire Council John Hausler, Macedon Ranges Shire Council Tori Hayat, Glen Eira City Council Roland Herbert, Corangamite Shire Council Dean Holley, Rural City of Wangaratta Melanie Holschier, Wodonga City Council Ben Honey, Rural City of Wangaratta Nicole Hose, Strathbogie Shire Council Gillian Hoysted, Rural City of Wangaratta Chris Huggins, Southern Grampians Shire Council Angela Hughes, Monash City Council Liz Hunter, Melton City Council Laura James, Baw Baw Shire Council

Heath Kolac, Bass Coast Shire Council Josh Lee, Greater Shepparton City Council Joan Lewis, Glenelg Shire Council Laurence Lim, Latrobe City Council Lauren Mandel, Glen Eira City Council Jessica Marie, Baw Baw Shire Council Jen Martin, Manningham City Council Linda Martin-Chew, Whittlesea City Council Nicole Maxwell, Mitchell Shire Council Stuart McConnell, Murrindindi Shire Council Mary McGorry, Port Phillip City Council Tegan McKenzie, Latrobe City Council Lara McNally, Banyule City Council Aman Mehta, Bass Coast Shire Council Tendai Mhasho, Southern Grampians Shire Council Cassandra Miller, Gannawarra Shire Council

Karen Milner, Mildura Rural City Council

Janelle Stein, Wodonga City Council

Lisa Monaghan, Brimbank City Council

Lauren Stewart, Yarra Ranges Council

Tony Morse, Mansfield Shire Council

Mandi Stewart, Horsham Rural City Council

Asieh Motazedian, Brimbank City Council

Margot Stork, Macedon Ranges Shire Council

Danny Muldeary, Benalla Rural City Council

Nathan Stoneham, Brimbank City Council

Elisha Naish, Rural City of Wangaratta

Claudia Stow, Baw Baw Shire Council

Melissa Nichols, Cardinia Shire Council

Tanya Tabone, Benalla Rural City Council

Gerardine O’Sullivan, Boroondara City Council

Abby Taylor, Glenelg Shire Council

Tony Oulton, Stonnington City Council

Claire Taylor, Strathbogie Shire Council

Faith Page, South Gippsland Shire Council

Ben Thomas, Rural City of Wangaratta

Cleo Papageorgiou, Port Phillip City Council

Lynne Thompson, Moyne Shire Council

Simon Parker, Brimbank City Council

Michael Tonta, Whittlesea City Council

Vicki Pitcher, Towong Shire Council

Peter Townsend, Indigo Shire Council

Laura Powell, Mitchell Shire Council

Cristi Treacy, Cardinia Shire Council

Shayne Price, Whitehorse City Council

Poul Tvermoes, Nillumbik Shire Council

Samantha Quill, Boroondara City Council

Karlee Ventre, Greater Shepparton City Council

Shahi Rahman, Latrobe City Council Jody Riordan, Latrobe City Council Katrina Ross, Nillumbik Shire Council Nicci Salley, Bass Coast Shire Council Dara Sanna, Whitehorse City Council Jessica Sayers, Banyule City Council Kate Shearer, Moreland City Council Paulina Silbernagel, Glenelg Shire Council Jessica Simmons, Manningham City Council Peter Siperki, Indigo Shire Council Gareth Smith, Colac Otway Shire Council Erin Soutter, Macedon Ranges Shire Council Angela Spillman, Southern Grampians Shire Council

Hyma Vulpala, Yarra Ranges Council Cathryn Walder, Glenelg Shire Council Jane Waldock, Yarra City Council Kerri Walker-Staalkjaer, Strathbogie Shire Council Frances Watter, Rural City of Wangaratta Victoria Whelan, Latrobe City Council Mitch White, Rural City of Wangaratta Leanne Williams, West Gippsland Regional Library Corporation Renee Willis, Banyule City Council Kate Wilson, Baw Baw Shire Council Paula Yorston, Loddon Shire Council Julie-Ann Zajac, Ballarat City Council

LGPro puts members first We are committed to putting our members first. You are the first ones we tell of new developments in the sector, the first asked for input and feedback on important submissions and the first invited to participate on conference organising committees and award judging panels.

This is part of our commitment to ensuring that your membership is high value, tailored to your needs and accessible to all people working at all levels in the sector. From 1 July 2018 we are introducing changes to our membership that will boost the benefits to our Fellow and Professional categories, whilst maintaining our support for Young Professionals in the sector.

Information on the new categories is listed below:

Premium Level: Fellow Member This category is for leaders and mentors in Councils who are invested in supporting their team. Fellow membership provides another opportunity to give back to the sector, reward or recognise emerging leaders and contribute to a colleague’s career development. From 1 July 2018 Fellow Members have the additional benefit of being able to gift two complimentary memberships and one half price membership to others in their organisation.

Fellow membership offers exceptional value.

Classic Plus Level: Professional Member Known previously as an Individual Member, this category is best suited to Local Government professionals who want to access all member benefits.

Changes will see Professional Members being able to contribute to a colleague’s career development by gifting one half price membership, where they too can access full member benefits.

Classic Plus Level: Young Professional Member This category is best suited to Young Professionals (36 years and under) and who are actively developing their career and expanding their networks. Young Professionals are supported with specifically tailored learning and development either offered at no cost or at a significantly reduced rate.

We have written to all members outlining the changes to the membership categories. If you would like further information contact Michelle Cox, Membership Development Manager on (03) 9268 6403 or email michellec@lgpro.com

*This is not a full list of new members. Some members requested not to be listed.

PROFILE AUTUMN 2018 | 57

Fran Nolan & Lisa Ippolito In this edition we learn more about two members of our Young Professionals Network, Fran Nolan, Coordinator Digital and Brand at Yarra City Council and Lisa Ippolito, Team Leader Training and Development at Hume City Council.

Fran Nolan The most famous person you have met?

I once met the Taiwanese version of the Dulux Dog.

Your last holiday destination?

Spain and next up is Japan.

The last book you read?

The Wind Up Bird Chronicle – Haruki Murakami.

Sounds interesting, what is it about?

A book about Toru Okada’s suburban search for a missing cat. During his investigation, he encounters both friends and foes, along with hidden recollections of World War II. It’s terrific!

Three famous people you would like to invite to dinner and why?

And where would dinner be?

Somewhere with good cocktails in Melbourne… or my place.

Top tip for young professionals in Local Government?

Get up from your desk and go and talk to people. Be assertive and don’t be scared to share your ideas!

Three things she would take to a desert island

Oscar Wilde (for witty remarks), Don Watson (for his eloquence) and Simone De Beauvoir (for her intellect).

Never ending Tim Tam packet, hammock and sunglasses.

Your dream holiday?

the attention of a tycoon (of course played by Robert De Niro) who intends to use him to make a fortune. Loads of twists and turns and terrible side-effects.

A must watch!

Lisa Ippolito If you could take three things to a deserted island what would they be?

So, I am assuming there is no Wi-Fi? Can I bring Wi-Fi? OK, Wi-Fi, a device connected to that Wi-Fi and my best friend.

Any hidden talents you may have?

I can samba!

The worst job you have ever had?

Working as an outbound call centre operator for a vacuum cleaner company. They don’t sell them door to door anymore.

58 | PROFILE AUTUMN 2018

Sailing on a yacht in the Mediterranean and surrounds.

Stopping off in Spain, Croatia and the Greek Islands.

Your favourite film?

Limitless. Seriously the best movie in the world. You have to watch it!

What’s it about?

It stars Bradley Cooper, he is a writer facing unemployment and a bleak future. That all changes when a friend gives him a drug that produces enhanced mental acuity. Eddie rises to the top of the financial world and attracts

Top tip for young professionals in Local Government?

Network, network, network.

Take every opportunity to network and meet your colleagues and learn from them.

PROFESSIONAL DEVELOPMENT CALENDAR

Diary Dates PROGRAMS

CONFERENCES

PROGRAMS

LGP MASTERING MANAGEMENT

Connect with us at

LGProVIC

DATE

INFORMATION

The 2018 program has commenced.

Nominations for the 2019 program open in September

To equip and support senior executives in Local Government.

To learn more visit XLP

The 2018 program has commenced.

Nominations for the 2019 program open in September

For those who aspire to positions of leadership and to those who aspire to provide leadership in a particular area of interest in Local Government Victoria. To learn more visit ELP

Commences on Wednesday 18 April

For Local Government Managers wanting to further develop their skills. To learn more visit Mastering Management

Series 1 commences on Tuesday 20 March

Program for people working in outdoor roles to develop the competencies required to manage and lead people.

To learn more visit Ignite for Outdoor Workers

Tuesday 20 March – Geelong City Council Wednesday 2 May, LGPro office Tuesday 8 May – Horsham Rural City Council

Designed for those who are new or recently appointed to the sector. To learn more visit Induction to Local Government

Thursday 29 March – Latrobe City Council

To help Local Government staff use new communication technologies to better engage with residents and communities.

To learn more visit Engaging Citizens

Thursday 15 March, LGPro office

To support non-finance staff to perform their financial planning and reporting responsibilities. To learn more visit Core Financial Skills

Wednesday 21 March, LGPro office

Designed to provide anyone writing Council reports with a better understanding of what makes a good report.

To learn more visit Local Government Report Writing

Wednesday 28 March, LGPro office

To provide people working in non governance roles with a better understanding of governance and its importance to Councils. To learn more visit Good Decision Making

Tuesday 8 May, LGPro office

This program introduces career thinking and planning and management skills to Executive/Personal Assistants, Administrative Support Officers and Customer Service staff.

To learn more visit Thinking Career and Leadership

CONFERENCES/SEMINARS Wednesday 9 May, CQ Functions, 113 Queen Street, Melbourne.

For people working in Local Government who want to learn more about social media

Sally Isaac Memorial Scholarship Fund Award

Nominations open on Tuesday 13 March and close on Monday 7 May

A $10,000 educational scholarship open to all women aged 35 years and under who have demonstrated achievements in improving community life

Aged & Disability Services Awards

Nominations open on Monday 21 May and close on Monday 23 July

These awards celebrate the success of individuals and teams working in the aged and disability services sector in Local Government

Social Media Conference

For further information regarding these or any LGPro event visit www.lgpro.com or contact LGPro on (03) 9268 6400 37235

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