May 2024 Community Newsletter | JBLM

COMMUNITY REMINDERS

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JOINT BASE LEWIS MCCHORD - MAY 2024

SURVEY INFORMATION

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Page 6 RESIDENT EVENTS

On May 10th, the nation will honor and salute military spouses for their dedication to keeping our country safe. Military spouses are our unsung heroes and are the backbone of the family through readiness, deployments, and reintegration. The history of Military Spouse Appreciation Day started with President Ronald Reagan when he signed a Proclamation in 1984 to pay tribute to all military spouses. Military Spouse Appreciation Day is now a part of National Military Appreciation Month in May!

Liberty Military Housing would like to say “thank you” to all our military spouses for your service, commitment, sacrifices, and most importantly your contribution to your family and this nation.

Military Spouses stand tall and stand proud. Liberty salutes you!

How Can We Help?

Do you have a needed repair, a suggestion, or a concern? Liberty Military housing is committed to enriching the lives of military families through providing homes and vibrant communities Your feedback is an important piece in helping us accomplish this goal, and we want to ensure we provide you with an avenue to initially address your needed repair, suggestion, or concern and the process to escalate it, should that be necessary Below is an outline of our easy Three-Step process for concerns and opportunities for feedback

STEPONE ContactyourDistrictHousing Office

LewisEast:253-912-3485

LewisEast@LiveLMH.com

LewisMain:253-912-3460

LewisMain@LiveLMH.com

LewisNorth:253-912-3475

LewisNorth@LiveLMHcom

LewisWest:253-912-3493

LewisWest@LiveLMH.com

McChord:253-589-0523

Mcchord@LiveLMH.com

DiscoveryVillage:253-292-6100 DiscoveryVillage@LiveLMHcom

MtBaker:253-300-5299 Mt.Baker@LiveLMH.com

LibertyAtYourService 1-888-578-4141(24hrs)

STEP TWO

If the issue is incomplete contact LMH General Management Office: 253-912-2111

STEPTHREE Iftheissueisstill unresolved ResidentialCommunities Initiative 253-967-2524

Resident Frequently Asked Questions

You ask, we answer!

Below are a few commonly asked questions from our residents that you may have been wondering about too

1. How do I submit a work order?

All maintenance work orders can be submitted one of two ways: Submit a request or check the status of a request at any time with the Liberty at Your Service App. You can call our hotline Liberty at Your Service 24/7 at 1-888-578-4141

2. Why are resident event locations not posted on public platforms such as Facebook?

Due to OpSec and being on a secure military base, we do not post location details of our resident events on public platforms for the safety of our residents If we posted location details, we risk anyone on public platforms knowing where all of our residents are gathered at a particular time. Instead, we utilize, Community Rewards which is a secure third-party platform where residents will get notified of upcoming resident event details and locations, community updates, can earn cash rewards and get access to community discounts.

3. I am PCSing soon, who do I contact about the move-out process and what do I need to do?

When you receive orders, reach out to your designated district office to notify them. You will receive a notice to vacate form to fill out as well as a move-out checklist You will then be scheduled for a move-out inspection

4. I am leaving my home for vacation. What do I need to do?

When leaving your home for an extended period of time (more than two weeks), please contact your district office to notify them and fill out a Vacation and Extended Absence Form This is to ensure the safety of your home if anything were to happen during your absence or if anyone has permission to enter your home

5. Where is the self-help warehouse located and what can I get from there for free?

We have two self-help warehouses located on both Lewis North and McChord Lewis North self-help warehouse is located at 7910 Plant Road McChord’s self-help warehouse is located at 3080 Woodbrook Road Southwest. Residents can pick up grass seed, touch up paint and brush, furnace filters and hose bibs (seasonal)

Community Updates

Evergreen Challenge Course

The brand-new challenge course playground in our Evergreen community is now open and ready for you to take the challenge!

We had the honor of COL Park and CSM Hansen along with our Liberty team members, cut the ribbon to commemorate the opening of our new park and challenge our residents on the course.

Thank you everyone who joined us for the grand opening and a special thank you to Buell Recreation for partnering with our team to construct such a fun playground for our military families.

Spring Bulk Drop-Off

Saturday, May 4th | 9am - 3pm

Location: Location: 7910 Plant Road, JBLM

Monday, May 6th | 8am - 1pm

Location: Corner of N 5th and Pierce Ave in the Greenwood community

Tuesday, May 7th | 8am - 1pm

Location: Off of Blain Ave. in the Discovery Village community

Wednesday, May 8th| 8am - 1pm

Location: Off of 17th St across the street from the North District Office

Thursday, May 9th | 8am - 1pm

Location: Between Woodbrook Rd SW and Juniper St SW in the Carter Lake community

Army Chief of Staff Tour

In April, we had the honor of hosting the Army Chief of Staff General George, U.S. Senator Boozman, and their constituents for a tour of one of our Town Center homes and a discussed the future development on JBLM.

Last month, we had the privilege of hosting our quarterly Mayor's Meeting, where we engaged in discussions regarding upcoming events, policy updates and pressing matters in their respective communities.

Quarterly Mayor's Meeting Quarterly Mayor's Meeting

The Garrison Command team is looking for spouses of these neighborhoods that would like to serve their community as a mayor.

The mayors act as a voice for the residents and engage on a quarterly basis with Liberty Military Housing.

If you are interested in being a mayor, please scan the QR code and get started on submitting your application.

NEW BUSINESS HOURS STARTING IN MAY

Effective May 1st

All Liberty Military Housing business hours will be as follows:

Monday: 8am - 4:30pm

Tuesday: 8am - 4:30pm (closed 9am - 10am)

Wednesday: 8am - 4:30pm

Thursday: 8am - 4:30pm (closed 9am - 10am)

Friday: 8am - 4:30pm

Saturday: Closed

Sunday: Closed

Effective May 20th

All Liberty Military Housing business hours will be as follows:

Monday: 8am - 4pm

Tuesday: 8am - 4pm (closed 9am - 10am)

Wednesday: 8am - 4pm

Thursday: 8am - 4pm (closed 9am - 10am)

Friday: 8am - 4pm

Saturday: Closed

Sunday: Closed

RESERVE A COMMUNITY CENTER

Liberty Military Housing has teamed up with SatisFacts to provide online Resident Satisfaction Surveys at the time of move-in, service in your home, and at move-out Your feedback is essential in helping us achieve our goals to provide military families with exemplary service and a quality home environment Surveys are automatically sent to your email from SatisFacts Residents can also receive survey notifications via Text. Look out for more details from SatisFacts.

*Contact your district office for more information

The app makes it easy for your family to manage the maintenance of your Liberty Military Housing home, even when you are on the go. If you have an emergency in your home that requires immediate attention, please contact Liberty At Your Service, 888-578-4141.

Bulk Drop-Off Week

MAY

4th, 6th, 7th, 8th, & 9th

MAY 10th

4pm-6pm

MAY 15th

11am -12pm

MAY 24th

4pm-6pm

Events May

Stop by one of the provided locations this week for our Bulk DropOff event Time and location will vary depending on the date This is a first come, first serve resident event; no sign-up necessary

Saturday, May 4th | 9am - 3pm

Monday, May 6th | 8am - 1pm

Tuesday, May 7th | 8am - 1pm

Wednesday, May 8th | 8am - 1pm

Thursday, May 9th | 8am - 1pm

Flower Planting

Join us as we prepare for Mother’s Day with beautiful flower planting! Materials and snacks will be provided Visit Community Rewards to see how to sign up!

Little Liberty‘s Storytime!

Join us at our Discovery Community Center for story time where we will be reading the book “Biscuit” while enjoying provided snacks and beverages and a craft. First 25 attendees will receive a FREE prize!

Paint with Liberty

Be sure to check Community Rewards to sign up for a chance to join us for our free-style paint night where all materials will be supplied to make your own personal painting to take home.

*First come, first serve. While supplies last*

Questions? Contact us at LMHJBLMevents@livelmh.com

A WORD FROM OUR WEST ARMY PARTNERS

Ditch the Car, Ride a Bike

By: Kiley Westergaard, DPW Environmental Division, AGEISS

Spring weather is here and with that comes an itch to enjoy the outdoors more With work, school, and just generally busy schedules, it’s hard to get all the outside time we crave during these nice days A great way to increase outdoor time is to bike your commute Biking is great for physical and mental health, as well as provides benefits to the environment by reducing greenhouse gas emissions If commuting by bike isn’t an option, bike to the library, a movie, or a restaurant to add even more fun to your outing.

For biking to and off JBLM, Pierce County and Thurston County provide bike maps, and bicycle tips for a safe ride. Pierce County even does a bike swap annually where anyone can sell or buy used bicycles and bicycle parts. The event is an awesome place to learn more about biking in your area.

JBLM makes it easy to bike around by providing bike lanes for bicycle use only. Bike exclusive lanes can be found on Pendleton Ave, Jackson Ave, and on multiple streets within Lewis North Even without a specific bike lane, there are many safe places to ride on JBLM Before setting out, verify your bike is in good working condition, wear a helmet, and obey all Washington state bicycle laws Riding in the same direction as traffic, using hand signals and wearing bright and reflective clothing also ensures a safe ride

Biking is beneficial both to your health and to the environment It’s a great source of exercise and a mood booster Hate sitting in traffic? Biking avoids long traffic lines and it’s easy to find the nearest spot to lock a bike up, so you don’t have to worry about parking. Furthermore, avoid paying for gas and car maintenance by regularly biking.

For even more benefits, check out Bicycle Benefits This program encourages local businesses to provide a discount for people who arrive by bike and who have a Bicycle Benefits sticker

What’s not to love about biking? Get into biking this May and enjoy a ride to work or your favorite place.

Check out our Facebook page at Sustainable JBLM to stay up to date about biking benefits during May bike month.