Community Newsletter JOINT BASE LEWIS MCCHORD - FEBRUARY 2024
LIBERTY LOVES THEIR RESIDENTS!
COMMUNITY REMINDERS
SURVEY INFORMATION
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RESIDENT EVENTS
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The month of February is Resident Appreciation Month and Liberty Military housing wants to thank you for your service and living with Liberty. We recognize your contribution and dedication to our country, and we are honored to serve you with a quality home environment. To show our LOVE for our residents, we are offering FREE cookies at every district office on Valentines Day, February 14th. This is a token of appreciation for choosing a Liberty Military Housing community to call home. There is no need to sign-up this, just show up! Further details can be found on the Community Rewards App or on our Facebook. Liberty Military Housing is thankful to have you and your family living in our communities! Remember, throughout the year Liberty hosts many free events and programs for your family. These events are one more way we show you our appreciation and support your military community. We are honored to host these opportunities for your family! Read this newsletter for upcoming event information, and we’ll see you throughout 2024! PAGE 1
How Can We Help? Do you have a needed repair, a suggestion, or a concern? LMH is committed to enriching the lives of military families through providing homes and vibrant communities. Your feedback is an important piece in helping us accomplish this goal, and we want to ensure we provide you with an avenue to initially address your needed repair, suggestion, or concern and the process to escalate it, should that be necessary. Below is an outline of our easy Three-Step process for concerns and opportunities for feedback. STEP ONE Contact your District Housing Office Lewis East: 253-912-3485 LewisEast@LiveLMH.com Lewis Main: 253-912-3460 LewisMain@LiveLMH.com Lewis North: 253-912-3475 LewisNorth@LiveLMH.com Lewis West: 253-912-3493 LewisWest@LiveLMH.com McChord: 253-589-0523 Mcchord@LiveLMH.com
COMMUNITY REMINDERS
DONATE YOUR FOOD TODAY!
Community Reminder
Moving? Set aside your unopened, non-perishable food items you would like to donate.
Place your food items into the Move For Hunger bags provided by your district office and leave the bags on the kitchen counter at move-out.
Your donations will then be picked up and delivered to a local food bank or pantry.
WHAT TO DONATE? Pasta/Sauce, Baby Food/Formula, Dry Beans, Flour, Cereal, Oatmeal, Juice, Rice, Peanut Butter & Jelly, Crackers, Cookies Canned: Vegetables, Fruits, Stews, Soups, Beans, Tuna, Meat Questions? - Contact your district office for more information
Discovery Village: 253-292-6100 DiscoveryVillage@LiveLMH.com Mt.Baker: 253-300-5299 Mt.Baker@LiveLMH.com Liberty At Your Service 1-888-578-4141 (24hrs)
STEP TWO If the issue is incomplete contact LMH General Management Office: 253-912-2111 STEP THREE If the issue is still unresolved Residential Communities Initiative 253-967-2524
FLUSHABLE WIPES? FALSE NEWS!!! Did you know that "flushable wipes" are not really flushable on JBLM? Our plumbing here does not support wipes and other "flushable" items. Please be sure you are only flushing toilet paper down your toilet. The photo to the left shows what happens to our pipes when you flush wipes. They clog the system causing a backup and the only way to clear it is to have a maintenance technician come and snake the plumbing line. Tell a friend! PAGE 2
WE WANT TO HEAR FROM YOU! When you’re an LMH resident, you have a voice. To make sure your voice is heard, we’ve created multiple ways for you to give us feedback. Our goal is to provide you and your family with exceptional service each time you interact with our team. We’re fortunate to play such a role in supporting you and your family. It’s a tremendous responsibility and one that our team takes great pride in fulfilling every day. Your feedback is an integral part of helping us achieve our goals.
SatisFacts Survey
Annual Tenant Satisfaction Survey
Surveys help us understand what we’re doing right and where we can improve. Expect a survey in your inbox when you move in, once maintenance is completed in your home, and when you move out.
The annual Tenant Satisfaction Survey (TSS),
Your feedback is essential in helping us provide the
satisfaction when living in military housing and
best possible service and communities for military families. Each time you complete a survey, you are
focuses on three areas of satisfaction: overall,
entered into a drawing for a chance to win $500!
distributed to families living in military housing.
conducted by a third party, is sent out by the Department of Defense (DoD). This survey serves as an outlet for military families to express their
property, and service satisfaction. The survey is Together with the DoD, Liberty Military Housing
Sign up to take your Satisfacts survey via text message! 1. Visit: sms-register.satisfacts.com 2. Enter your email address 3. Enter your mobile number 4. Check the box agreeing to terms 5. Receive a confirmation text
reviews survey feedback to help identify issues, implement corrective actions, and measure satisfaction. Survey responses are anonymous unless you choose to add your contact information. Residents are encouraged to complete surveys annually. All feedback is valuable, and it is an excellent way to enhance and improve the LMH experience.
6. Reply YES to confirm and start getting your survey invitations via text
*Contact your district office for more information*
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MAINTENANCE ON THE GO DOWNLOAD OUR FREE APP TODAY
The app makes it easy for your family to manage the maintenance of your Liberty Military Housing home, even when you are on the go. If you have an emergency in your home that requires immediate attention, please contact Liberty At Your Service, 888-578-4141. PAGE 4
FEBRUARY RESIDENT EVENTS
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A Word From Our West Army Partners Saving Money and Saving the Environment: Commute Trip Reduction By Kiley Westergaard, DPW Environmental Division, AGEISS Are you looking for ways to save money and reduce driving in traffic alone in this rainy weather? JBLM offers several options that help save money, reduce wear and tear on your car, and positively impact the environment. All Department of Defense employees are eligible for up to a $280 transportation subsidy per month through the Mass Transit Benefit Program. This means your commute to work could potentially be free. With current gas prices? Yes, please! This benefit can be applied to mass transit fees such as a vanpool fare or riding the bus, light-rail, and ferry. What is a vanpool? It’s a group of five to 15 people who share a ride to work in a van that a transit agency provides. Vanpools are available for several counties in the area; get started by searching your county and the word “vanpool” to find information on signing up. Multiple vanpool companies provide emergency ride home reimbursement so no need to worry about leaving work before your vanpool. If there’s an emergency, take a ride-share home and get reimbursed for the expenses. JBLM also offers public transportation to popular spots on base through Go-Transit. Go-Transit is a free shuttle service that runs from 8:00 to 6:00 pm every day. Ride Go-Transit when travelling between troop billets, places of duty, and dining facilities. Go-Transit also provides point to point rides similar to a ride-share service. Download the “TransLoc” app or call 253-477-3717 to schedule a ride. Go-Transit is available to military personnel, DOD civilians, and DOD contractors conducting business. Family members, off-duty DOD civilians, retirees, and visitors to JBLM are also permitted when space allows. Go-Transit is a great way to get around JBLM and maybe meet some new people. Along with vanpooling and Go-Transit, carpooling, biking, and walking also help reduce emissions and positively impact the environment and your health. JBLM has several options to help reduce trips to and on the installation. For more information on vanpooling and Go-Transit, visit the commute trip reduction and transit links on our website: https://home.army.mil/lewis-mcchord/my-Joint-BaseLewis-Mcchord/all-services/public_worksenvironmental_division
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MWR EVENTS
MWR EVENTS
JANUARY RESIDENT EVENT PHOTOS
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