What to Expect on Installation Day
Installation day has arrived! Here's what you can expect:
Arrival Notification:
Our installation team will send you a text message when they are on the road, so you can prepare for their arrival.
Arrival Window:
You can expect our team to arrive within a one-hour time window provided in advance. We do our best to be punctual, but this window helps account for any unforeseen delays related to traffic or weather
Post Service:
We believe that once we finish installing your new technology, this is the beginning of our relationship with you. It will take some time living with your new technology and you may have questions after our initial service visit. Please text us questions at 1-800-979-2791 within normal business hours (M-F 9am-5pm). For service outside of those hours, you can sign up for our Total Tech Concierge service which provides 24/7/365 support.
Questions?
Text or Call us at 1-800-979-2791 with any questions or concerns.
With this preparation, you’re well on your way to a seamless experience as we bring your smart home to life! If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.
Thank you for allowing us to Level Up your home!