Layer 3: Visualization

Integrated quality assurance in our operational processes helps to ensure we capture the critical milestones to support quality decision making.

Description Approach

Happy flow

The happy flow follow the designed SOP and all suppliers adhere to agreements.

Goal: move as many shipments into the happy flow as possible.

Integrate QA into the process so that the process itself supports a happy flow. Examples we have in place:

• Incentivize hauliers to deliver in designated window by providing unload time guarantee

• Using check-in system at CFS to remove doubt about transfer of responsibilities.

• Proactive/automated milestone follow up prior an expected event

• Automatic payment release based on met milestones

Unhappy flow

The unhappy flow are shipments that does not follow the standard process. Late deliveries, damaged items, missing documents, wrong information, missing data etc.

Goal: Minimize business impact and solve root cause.

Manual follow up on exception to ensure business impact is limited while disclosing the root cause:

• Solve business requirements/operational issue first

• Document communication with implied parties

• Ensure all milestones are kept for record

• Register the non-compliance event in log

• Post-mortem follow up with implied parties

• Implement permanent solution where possible

• Claim compensation where necessary

We understand the nature of Salling Groups business with constant changes to the supplier base. To make this a success it is therefore also crucial that our co-developing and partnership mindset extends to all parties in the supply chain:

• Proper onboarding process for new suppliers

• Co-develop the right technical solutions

• Share KPI’s vertically in the supply chain

• Incentivize the right behaviour

– together we most often find mutual benefits in collaboration.