Apprentice Get Going Guide

APPRENTICE GET GOING GUIDE

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Contents Welcome

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myLTU

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Your apprenticeship journey

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Bitesize regulations

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Introduction to work-based learning

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Attainment and assessments

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e-Learning

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Engagement and attendance

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Off-the-job learning

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Student Support and Wellbeing

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Logging off-the-job hours

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Safeguarding

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The STAIR template

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The Library

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Progress reviews

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Media Services

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Evidence of learning activity

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Trinity Sport and Fitness

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End-point Assessment

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Staying safe at University

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Mentoring

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Feedback and complaints

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Careers information

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Welcome We would like to wish you a very warm welcome to Leeds Trinity University. You are joining a university renowned for its friendly and supportive community, and we hope you are already beginning to feel part of that community.

We understand that starting university is a big step for everyone and we hope that this guide will help. It highlights important information and includes useful contacts that you will be able to refer to throughout your apprenticeship.

Providing an exceptional university experience is at the heart of everything we do at Leeds Trinity, and our staff are here to support you throughout your apprenticeship journey.

If you ever have any questions or concerns, no matter how big or small, please contact us.

Contact us Centre for Apprenticeships, Work-based Learning and Skills apprenticeships@leedstrinity.ac.uk | 0113 283 7320

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Your apprenticeship journey This guide provides you with some useful information about your apprenticeship journey at Leeds Trinity. There are two main parts to your apprenticeship: • The learning you undertake which helps you successfully pass your apprenticeship (the knowledge, skills and behaviours or KSBs set out in the apprenticeship standard), and • The achievement of your academic qualification.

These two areas of learning and achievement are combined together to form your programme.

You will also receive a programme handbook giving details of your qualification (usually a Degree, Higher Education Certificate or Diploma) and a module handbook for each module you take, which outlines the content and assessment of each module in more detail. These will be available on our virtual learning environment, Moodle, on or before your first day.

Details of your programme KSBs can be found in your programme handbook and at: instituteforapprenticeships.org/apprenticeship-standards

Introduction to work-based learning Work-based learning at higher education level draws on adult learning theories and highlights the importance of the context in which learning takes place, and the work purposes for which the learning is undertaken. Work-based learning programmes value and acknowledge learning that is happening in the workplace when you are carrying out your job role.

The Leeds Trinity University Work-based Learning Framework aims to: • Enable the apprentice and their employer to agree work-based learning activity which contributes to their goals, aspirations and the requirements of the apprenticeship • Recognise and develop the workplace as a source of learning • Be learner-centered and develop the apprentice as an effective work-based learner able to undertake research and development activity of direct relevance to their work • Encourage and enable the apprentice to take responsibility for their continuing development • Provide a structured approach to “real” work-based projects; this enhances the apprentice’s potential to contribute to the development of the organisation where they work • Focus on the importance of knowledge as a key resource

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e-Learning Moodle Leeds Trinity uses Moodle, a virtual learning environment, where you can access details of your academic programme. It houses all the information about your modules - key dates, electronic reading lists, assessment information, as well as presentations, videos (via Panopto) and lecture notes.

To access Moodle: workbasedlearning.leedstrinity.net Assignments are submitted in Moodle via the Turnitin submission box and provisional grades are also published here.

Your tutors will use Moodle to make announcements and communicate information about your programme activities.

Within Moodle, you will also find templates for monitoring your progress towards the apprenticeship KSBs and logging your off-the-job learning.

Off-the-job learning Apprenticeships are about developing knowledge, skills and behaviours or KSBs. Knowledge: This relates to the information, experience and technical knowledge that you need to understand in order to be able to perform your job role competently. This could be background information or specific knowledge that you need to display and apply in your everyday activities.

Skills: There are many essential skills required for personal and professional development and they are primarily concerned with the practical application of knowledge needed to successfully undertake the duties required for the job role.

Behaviours: These relate to the attitude and approach that you display. Behaviours often correlate to the mindset which suggest that these are instinctive, although they can also be taught.

Off-the-job learning must be away from your normal working duties and teach new KSBs that are relevant to your apprenticeship. It includes on-campus workshops, tutorials, independent research and experiences which are related to your role but are not your contractual duties.

Learning needs to be recorded on a regular basis using the relevant tools and templates supplied.

Off-the-job learning must make up at least six hours per week of your contracted hours, over the duration of the planned ‘practical’ period, and must be demonstrated prior to undertaking the end-point assessment (EPA).

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To successfully complete your apprenticeship, we need to ensure that you are correctly logging your off-the-job hours, progressing towards your agreed KSBs and participating in the tripartiate progress review meetings (along with your line manager and a member of the academic team at Leeds Trinity).

This information is required in order for us to claim funding for your programme of study. It is important that you update this information regularly as outlined below.

Logging off-the-job hours 1. Log onto Moodle at workbasedlearning.leedstrinity.net 2. On the top row, select ‘Departments’. From the drop down menu, click on the course that you are enrolled on 3. Select the Level and Cohort that you are enrolled on 4. Select the link ‘OTJ XXX Level XXX Cohort X’ 5. Select ‘Off-the-job hours’ 6. Click on the ‘Off-the-job hours’ icon 7. Click ‘Answer the questions’ and complete the form and save it If you started your apprenticeship prior to August 2022, you must log 20% of your working time.

If you started after August 2022, you must log six hours of your working week as off-the-job hours. This should be logged weekly.

A video to guide you through this process is available on Moodle.

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Uploading evidence towards progress of KSBs using the STAIR template You are required to upload evidence for two reasons. Firstly, in order to track progress towards KSBs throughout the programme, you are required to upload the evidence approximately every month. Secondly, you may decide to use some of these pieces of evidence for your portfolio of evidence which is required for the EPA at the end of the programme.

To upload the evidence: 1. Click on your name in the top right hand corner of the screen 2. Click on ‘profile’ at the top right hand side of the screen 3. Under the ‘Miscellaneous’ section in the middle of the screen, click on ‘learning plans’ 4. Click on ‘upload new evidence’. Create a Word document which includes the STAIR model template, artefact of evidence and a witness statement or email supporting the work you have done

STAIR model template Evidence upload number: KSBs included in the submission

Start off the evidence bundle with a context statement: Write a brief introduction to the upload to state which module you learnt some information on that helped you to develop your KSBs in this area. You could mention if any models, theories or concepts have also helped you with the learning in this area.

Situation – sets the context within which you performed a job or faced a challenge.

Task – describes your responsibility in the situation. What was required? What was the aim?

Actions – what did YOU do? Describe how you completed the task or endeavoured to meet the challenge.

Impact – what was the impact/outcome as a result of YOUR actions?

Reflection – how does this meet the criteria for the learning outcomes (KSBs). Add reflections in this section too.

Add your supporting artefact of evidence here.

This could be a document, Excel spreadsheet, image, presentation, minutes of a meeting. A piece of evidence that shows that you undertook an activity in the workplace that contributed towards your development of the KSBs. You could also add a witness testimony or email from a colleague or line manager to substantiate your submission. Witness testimonies need to be signed to show their authenticity.

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Witness Testimony Apprentice name Apprenticeship standard Location of task Date Witness name Witness signature Relationship to Apprentice Contact details

Standard learning outcomes witnessed

Description of activity undertaken

Witness testimony

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Progress reviews Progress review meetings provide an opportunity for you, your line manager and workplace mentor (if you have one), and a University representative to discuss your progression on the programme. Progress review meetings are typically held every 12 weeks and are conducted via MS Teams.

A form is completed during your review, which allows the University to check the workplace support you have in place, as well as allowing you to express any concerns, raise issues and set appropriate targets to work towards. The progress review also provides an opportunity to discuss how you are evidencing your time spent completing off-the-job learning (other activities which you have participated in).

Progress review meetings follow a formal structure.

The key components of the progress review meetings include: • Off-the-job hours; you must provide the number of off-the-job hours you have completed to date and how this relates to the amount you were expected to have undertaken • Key achievements in the workplace and on the programme since the last review • Any areas for concern and how they will be addressed • Any health and wellbeing concerns and how they have been addressed and followed up • Safeguarding discussion; covering Prevent, British Values, radicalisation and Equality and Diversity, both in the workplace and at Leeds Trinity • Progress towards KSBs; clear evidence of progress towards specific KSBs • Setting objectives of progress towards specific KSBs prior to the next progress review meeting • BKSB; English and maths discussion to ascertain what progress you have made in relation to English and maths • All parties should provide a concluding comment • There should be a clear action plan for development and addressing any issues raised

Evidence of learning activity You must be involved in active learning (off-the-job training and/or English and maths) throughout the apprenticeship, from the learning start date to the learning actual end date (i.e. the practical period).

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End-point Assessment The end-point assessment (EPA) assesses your performance across the whole apprenticeship and is conducted at the end of the practical period. Before the EPA you must enter the Gateway which ensures all aspects of the apprenticeship have been achieved and can be evidenced. This is to ensure your off-the-job time is achieved and that you have completed and achieved the required modules and that you have evidence of English and maths ESFA exemptions.

There are a range of assessment methods including: • • • • •

Practical assessment Project Written and/or multiple-choice testing Presentations Interview

Each apprentice must be assessed by a minimum of two different assessment methods and the methods used will be identified in your apprenticeship standard assessment plan.

Visit instituteforapprenticeships.org for more information and details of your EPA. If the apprenticeship standard is an integrated apprenticeship then the EPA will be carried out by the University. However, if the apprenticeship is non-integrated then the EPA is carried out by an external EPA organisation, selected by your employer. Following successful EPA, the apprenticeship is graded as a pass, merit or distinction.

Mentoring Your employer should identify a workplace mentor to support you during your apprenticeship.

A mentor can help you to identify objectives and off-the-job learning opportunities within the workplace. Speak to your line manager if you are unsure who your mentor is.

Careers information Throughout your apprenticeship, we will support you to achieve your study and career goals.

Our careers and placements team are available to advise you on the opportunities available once you complete your studies and can help you explore your options. Please contact careers@leedstrinity.ac.uk To find out more about some of the options available once you complete your apprenticeship, such as career progression, gaining additional qualifications or building your experience through volunteering, and to view videos of apprentices talking about their own experiences visit the National Careers Service website at nationalcareers.service.gov.uk/explore-your-education-and-training-choices/apprenticeship

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myLTU

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Available on mobile devices and desktop, myLTU is your personalised portal that gives you access to everything you need for life at Leeds Trinity University.

My Timetable

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Log in to myLTU using your student username and password to access the following: • e:Vision • Your emails • Your Library record • Information and contact details for student services across the University • Information about Leeds Trinity Students’ Union • The latest University news and events Don’t forget to accept push notifications to ensure that you receive important updates, including notification of the release of results, direct to your device.

Email

Moodle

Student Info

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Student Chec

k-in

e:Vision

Report Conc

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Essential Info This tile is home to important documentation that outlines your rights and expectations as an apprentice. This includes policies, procedures and regulations.

Student Information Point The Student Info Point tile includes plenty of useful information from across the University, including details and advice from Student Support and Wellbeing services and guidance on assessments and e:Vision.

Search myLTU on the App Store and Google Play to download the app, or visit: myltu.leedstrinity.ac.uk to login through a browser.

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Bitesize regulations As a registered student with Leeds Trinity University, you are governed by the General Academic Regulations and the Programme Regulations for your course. These documents contain important information regarding your registration, assessment and programme of study and should be read when you complete Registration via e:Vision.

Programme registration You are required to complete programme registration before you commence your studies and before you progress to the next level of your programme with the University and will only be formally admitted to the University as registered students on satisfactory completion of this process. You will be unable to obtain a student card or get confirmation of having student status without completing this process. If you have met all the entry requirements and provided the documents requested by the Admissions team e.g. qualification certificates, then you will have full registration status.

Once you have fully registered, all email communication will be sent to your University email address (123@leedstrinity.ac.uk).

Extensions and Mitigating Circumstances Short extension You can request up to 5 additional working days to submit coursework. You are permitted TWO 5 working day extensions per level, including resit periods. You can submit a request for a 5 day extension via e:Vision and the request will be automatically granted. There is no requirement for evidence for these extensions but please note they are non-refundable.

In exceptional cases, academic staff may permit one of these extensions to be increased to 10 working days. If you feel you need additional time you must contact your module tutor before your 5 day extension ends. You are unable to apply after the submission deadline. Only one exceptional 10 working day extension is permitted and this is not in addition the two 5 day extensions above.

Mitigating Circumstances If you require an extension of longer than 5-10 working days and have experienced unforeseen or significant personal difficulties/circumstances, outside your control, which have an impact on your ability to complete, submit or attend a specific assessment you can apply for Mitigating Circumstances. You can apply for Mitigating Circumstances via e:Vision and you must provide evidence. Evidence provided must support the application and be independent i.e. from a third party (medical note, police report etc). Guidance regarding evidence is available as part of the application process and on myLTU.

Examples of Mitigating Circumstances Acceptable

Not acceptable

• Bereavement • Serious illness • Victim of crime • Accident

• Moving house, weddings, holidays • Common cold, cough, sprains • Work commitments • Laptop issues, not backing up work, uploading wrong assessment, time management problems

Please note: this list is not exhaustive, definitive or prescriptive.

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Results All results are published via your e:Vision account. You are responsible for ensuring you check your approved results and follow up any actions that may be required.

My confirmed results show I have failed something You will automatically be registered to re-sit and you should contact the Apprenticeships Student Admin Team on asa@leedstrinity.ac.uk for details about what to submit and when.

Re-sits If you fail a module you will be given the opportunity to re-sit the components you have not passed. You cannot re-sit to improve your marks.

Suspension, withdrawal and cancellation What if I want to withdraw from my course?

You may apply to permanently withdraw from your course at any time. If you are thinking about withdrawing, please speak to your line manager and tutor to discuss your options and obtain a withdrawal form.

What if I want to suspend my studies?

In certain circumstances, you may apply to suspend your studies prior to the suspension deadline for your course. Please speak to your line manager and tutor to discuss your options and obtain the necessary form.

Academic Appeals If, following the publication of results, you are unhappy with a decision of the Progression and Award Board, you may appeal. Refer to the e:Vision help pages for further details on appeals.

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Attainment and assessments Undergraduate degree classification When you study for an undergraduate degree at Leeds Trinity University, you are aiming to graduate with a degree with honours. You will be awarded a class of degree based on the marks from the assessed work you have completed.

We will calculate your degree class using each of the following three methods. Your degree class will be the highest class calculated. a. The arithmetic mean of all marks for the 240 credits studied at Levels 5 and 6 and converted to an Honours classification. b. The arithmetic mean of all marks awarded for the 240 credits at Levels 5 and 6 weighted in the ratio 2:1 in favour of Level 6 credits c. A mark profile is obtained for the 240 credits studied at Levels 5 and 6 weighted in the ratio 2:1 in favour of Level 6 credits. Each mark is converted to a classification and the number of credits at each classification will then be summed until at least 50% of the credits have been accounted for. The Honours classification is then determined by the profile when this process ends.

Assessments and the online submission of work You should double-check all assignment and assessment details as issued in your module handbook and/or on Moodle. General assessment requirements will be published in your online programme handbook.

It is standard practice for work to be submitted online, via Moodle and/or Turnitin – the plagiarism detection system. It is your responsibility to upload and submit the correct file, so be careful to name your documents clearly as there will be no case for mitigating circumstances on the basis of confusion.

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Engagement and attendance Attending learning activities and engaging with your studies is an important part of your apprenticeship journey.

Attendance Throughout your programme, you will take part in learning activities such as group discussions, practical sessions and projects which would be ineffective with poor attendance. Delivery sessions and virtual tutorial café attendance is mandatory.

Absence If you know that you are going to be absent from a scheduled activity you must contact the Centre for Apprenticeships, Work-based Learning and Skills.

• Email apprenticeships@leedstrinity.ac.uk with a brief reason for your absence, as soon as possible.

• Your tutors will be informed of your absence, and this will be logged with your employer.

Sickness Please let us know on the first day of your absence. It’s important that you let your employer know too, following the usual absence procedure for your organisation. Please note that some employers do not operate a sick pay scheme.

Authorised absence An authorised absence is time off that you have agreed with your employer. This may include: annual leave, jury service, absence to take part in Territorial Army Services or absence due to industrial dispute.

Compassionate leave The policy for compassionate leave will be determined by your employer.

Unauthorised absence Please note that unauthorised absence from University will be discussed with your employer and may result in your apprenticeship being suspended.

Illness, accidents and emergencies on campus University porters, security staff (on reception) and Student Support Duty Managers are all first aid-trained. For serious cases of illness, accidents and emergency, phone 999 straight away.

Examples of serious conditions are cardiac arrest, breathing difficulties, unconsciousness, severe burns and scalds, choking, fits, and all head injuries.

Accidents on campus may also be reported to your employer.

If you, or someone you care for, contracts a contagious disease you should not come to campus.

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Student Support and Wellbeing There are many ways that you’ll receive support throughout your time at Leeds Trinity. We’re renowned for the outstanding personal support we offer, so you’ll find that help is available from lots of different places.

At Leeds Trinity we understand that you can only achieve your full potential if you feel supported and secure, which is why we have a Student Support and Wellbeing team committed to providing you with the help and support you may need.

We can provide support and help with mental health and wellbeing, money advice, disability (including learning disabilities such as dyslexia) and practical support such as pregnancy support plans or help with the impact of the cost of living.

Because of the availability of support and other reasonable adjustments during learning and teaching periods, the University does not include disability as extenuating circumstances (and such circumstances never result in additional marks as compensation in any case).

In order to align with the anonymous marking policy, examination scripts and essays are not identified as by dyslexic students. If accurate English is required, it should be specified in the module learning outcomes. If it is not specifically required, then use of English should not be penalised. Markers are expected to be considerate in their comments about use of English.

The full policy on reasonable adjustments can be found under Essential Info on myLTU. Students may seek advice from the Student Support and Wellbeing services.

Learning Hub The Learning Hub at Leeds Trinity is here to help you develop the skills you need to succeed in your studies. Having effective academic skills from the beginning of your university experience will make it more enjoyable. You’ll find the work easier, you’ll save time, and you’ll get more out of your programme.

The Learning Hub offers a variety of support on areas such as: • • • • •

Essay-writing Time management Revision strategies Critical thinking and reading Note-taking

The Learning Hub can work with you on a one-to-one basis, as a group, or via email/phone. Online resources are also available via Moodle. learninghub@leedstrinity.ac.uk | 0113 283 7168

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Student Support and Wellbeing services Our Student Support and Wellbeing services give you the opportunity to access a wide range of help and advice when it’s needed - whether it’s personal or academic concerns and issues.

Our services include: • Student Support team for general advice • Disability Service • Money Advice service • Student Mental Health and Wellbeing Service For more information please visit: leedstrinity.ac.uk/student-support-and-wellbeing

Disability Service If you have indicated on your application form that you have a disability or learning support need, then you will be contacted by the University Disability Service by email to ascertain if you need any reasonable adjustments to complete your apprenticeship.

You can contact us on 0113 283 7100 (ext. 352) or disability@leedstrinity.ac.uk

Mental Health and Wellbeing support Whether you’re noticing past distress returning or you are experiencing emotional difficulties for the first time, our service provides the opportunity to talk in confidence about any issues causing concern. Your views and opinions will be respected and you will not be judged.

You can get in touch with our service with any questions or to refer yourselves either through myLTU or by emailing studentwellbeing@leedstrinity.ac.uk

Equipping you with self-help Common problems that students may face can often be resolved with our self-help provision rather than needing to begin more formal therapy. We offer direction to a range of self-help routes via myLTU - this can be traditional self-help guides, online courses looking at areas such as sleep, exam stress and transitions within University as well as recommendations for useful apps and books.

Togetherall is an online mental health and wellbeing service offering self-help programmes and community support through clinically mediated peer-to-peer support. To join Togetherall’s online community, visit Togetherall.com and sign up with your University email address. You will then be invited to create an anonymous username for your time on Togetherall.

For more information visit: leedstrinity.ac.uk/student-support-and-wellbeing/mental-health/ Umii is an app that aims to combat social isolation and loneliness amongst students. The app allows you to connect with peers at Leeds Trinity, based on your shared interests, similar course types and societies. Only verified users can access the app, so you can be sure who you’re connecting with is a real student at the University. To access Umii for free simply download the app from Google Play or the App Store, and use your student email to register.

Budgeting As a Leeds Trinity student, you can sign up to Blackbullion for free and access resources to help you plan your budget and improve your financial skills, knowledge and wellbeing. To sign up, visit: blackbullion.com You can also find additional money management advice on myLTU, or by visiting: leedstrinity.ac.uk/student-finance 16

Safeguarding At Leeds Trinity University, we consider the safety of our community of paramount importance.

Each apprentice has a right to learn and feel safe both when studying on the programme and in their workplace. We strive to provide an outstanding experience for apprentices, and we are committed to working with employers to achieve this through their support and engagement.

As well as having a designated safeguarding officer, we have training and resources for all staff and apprentices to ensure that they understand safeguarding information and how to report issues or request support. The designated safeguarding lead is Kay Mellanby, Apprenticeships Compliance Manager, and the deputy safeguarding lead is Paula Reynier, Head of Apprenticeships.

For more information please visit: leedstrinity.ac.uk/about/public-information/safeguarding

What is Safeguarding?

Safeguarding describes the protection of individuals’ right to live in safety, free from abuse and neglect. All parties involved in an apprenticeship must take reasonable action to minimise risks to apprentices, both in the workplace and at Leeds Trinity.

The image on the right shows some examples of the types of abuse that are considered under Safeguarding.

How Leeds Trinity implements safeguarding We are committed to working with employers to ensure that they are aware of their obligations in relation to safeguarding. We ensure that our apprentices are provided with a thorough induction so that apprentices understand what safeguarding is and how they can access support from both their employer and Leeds Trinity. This includes providing necessary training and regularly discussing safeguarding themes within the quarterley tripartiate progress review meetings between the apprentice, the line manager and a member of the academic team.

Members of the apprenticeships team have regular account management meetings with employers to ensure that any issues or concerns are shared and addressed. Leeds Trinity also provides details of the support available to students and how to access this support.

What is Prevent?

Prevent relates to safeguarding and preventing individuals from radicalisation. Prevent is one of the four elements of CONTEST, the Government’s counter-terrorism strategy.

How Leeds Trinity implements Prevent We provide training to staff and apprentices about Prevent so that they understand what it is and how they can manage issues. Leeds Trinity ensures that any issues raised are addressed and the employer is kept informed of what’s happening and how it is being dealt with. It is vital that we provide apprentices with a safe environment in which they can express their views, ensuring that their views are not extremist.

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What are British Values?

British Values refers to a government initiative introduced to provide information on the values of democracy, the rule of law, individual liberty and mutual respect and tolerance, each of which is considered a fundamental British Value. An essential part of the Prevent duty is the promotion of British Values. As part of the Ofsted monitoring of apprenticeships, the embedding of British Values is rigorously assessed. All employers are required to adhere to the requirements of the Equality Act 2010.

How Leeds Trinity provides information on British Values Leeds Trinity introduces information to apprentices on British Values in the induction to the programme and it is embedded throughout the teaching and learning. It is also discussed within the quarterley tripartiate progress review meetings between the apprentice, the apprentice’s line manager and a member of the academic team. Leeds Trinity builds excellent relationships with employers to ensure that there is regular communication and issues can be discussed and addressed.

Online safety Apprentices are provided with information on how to stay safe online. Examples of problems apprentices could encounter include phishing, malware and other security issues.

How Leeds Trinity provides information about staying safe online Leeds Trinity provides support to assist apprentices to stay safe online, including ensuring the use of strong passwords, use of a secure password manager and a two-step verification system.

The University has current and credible antivirus and security software to reduce the amount of cyber security issues experienced.

Wellbeing We are committed to supporting the wellbeing of apprentices. The apprenticeships team have regular tutorials with apprentices to check how they are getting on. This allows apprentices to raise any issues and find out where and how to access support. The University works closely with employers to ensure that any issues raised are addressed and closely monitored.

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The Library The Library at Leeds Trinity University is based in the Andrew Kean Learning Centre and is here to support you throughout your time at the University.

When you visit the Library, you’ll find: • Friendly, helpful staff • Resources to support your studies • Group, quiet and silent study spaces • Open access computers • A café where you can relax • A 24-hour IT room • A Tranquility space

Liaison Librarians Each subject area has a dedicated Liaison Librarian who will help you get the most out of the Library during your time at Leeds Trinity. They deliver teaching sessions and offer one-to-one appointments to help you develop your research and referencing skills.

Library website You can access the Library website under the Library tile on myLTU, or by visiting: library.leedstrinity.ac.uk From here you can: • Find and access print books, ebooks and journal articles • Research a topic for your assignment • Access subject-specific resources • Get help with referencing • Check the latest opening hours • Access help and support

If you have a question, please contact the Library team at libraryenquiries@leedstrinity.ac.uk or 0113 283 7244.

Follow Leeds Trinity Library on: @leedstrinitylibrary

@ltulibrary1

@leeds_trinity_library

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Media Services Located in the Media Centre, Media Services provides a resource hub. Whether you need guidance on fixed audio-visual facilities, or have one-off custom equipment requirements, the Media Services team will do what it can to meet your needs. Media Services can offer support with everything from borrowing a mobile phone charger to getting the best from your iPhone.

General facilities and support: • • • • •

Audio-visual technical support at the Media Helpdesk Help with preparing images and videos for coursework, the TV studio, and online use Borrow video cameras, DSLRs and dictaphones Discuss distance learning equipment requirements Loan a wide range of mobile phone chargers and accessories

To be able to borrow portable equipment and have access to facilities, you will need to produce a valid Leeds Trinity ID card. You must carry your ID card at all times when in the Media Centre.

To view and book equipment and facilities, use the Connect2 booking portal at ltumedialoans.getconnect2.com or through myLTU. mediacentre@leedstrinity.ac.uk | 0113 283 7250 LTUMediaCentre

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Trinity Sport and Fitness Trinity Sport If you’re new to sport, or want to continue your fitness journey, our Trinity Sport programme of free activities will have something for you. Our social sport sessions are either coach or volunteer-led, meaning there’s always a helping hand there if you need it. Activities cover a wide range of sports including badminton, rugby, running and more.

Visit leedstrinity.ac.uk/trinity-sport for more information on our sport programmes, or follow us: @sporttrinity

@trinity_sport

Trinity Fitness Trinity Fitness is home to our University Sports Centre, which includes a fully equipped fitness suite with a functional training rig, a strength and conditioning suite, a spin studio and much more.

Becoming a member of Trinity Fitness is simple and budget friendly. Members have access to the gym, bookable sports facilities and classes, as well as tailored personal training and exercise programmes from our qualified fitness instructors.

For enquiries regarding all of our sports facilities, indoor and outdoor bookings or the Fitness Suite and class timetable, please contact Trinity Fitness at sport@leedstrinity.ac.uk or call 0113 283 7155. /trinityfitnesshorsforth

@fitness_trinity

@fitness_trinity

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Staying safe at University Protect your possessions Record any electronic equipment you own with immobilise.com – a free UK property register, supported and used by police forces, insurers and second-hand trade.

Registering your equipment makes it harder for someone to sell your possessions in the event that they’re stolen, and makes it easier for the police to return your belongings to you.

Consider taking out insurance for your laptops, phones etc.

Security Our licensed security staff can help if you feel distressed, unsafe, or in need of guidance on campus. All staff are first aid trained. Leeds Trinity provides 24/7 security across campus and all halls of residence, with campus patrols at night and CCTV active across campus and areas in halls.

To contact security 0113 283 7100 during office hours | 07860 383 434 between 5.00pm – 8.00am

In case of an emergency If you are worried about yourself or someone else, call our Reception or Security team on 0113 283 7100 or 07860 383 434.

For urgent medical assistance, contact the emergency services on 999.

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Your feedback We want you to graduate having enjoyed your time studying at Leeds Trinity. To help us make our teaching, facilities and services work for you, it’s important that you share your feedback with us so we know what we do well and where we can improve.

Here are some of the ways you can help us to help you have the best experience at Leeds Trinity.

Giving feedback Module Evaluation Discussion You’ll be asked to participate in a Module Evaluation Discussion at the end of each module. This is your opportunity to tell us about your module experience, including delivery, assessments and learning resources. Your feedback helps us to improve and shape our modules, benefiting your future studies.

Programme Evaluation Following completion of the EPA and graduation, we will invite you to the University to give feedback on your programme. You will also have an opportunity to discuss your future career and professional development with your tutor or a member of the University Apprenticeships team.

Student surveys This is your opportunity to tell us what it’s really like to be a student at Leeds Trinity. Your survey results help us to make improvements to your student experience, while also helping future students choose the right university for them. You’ll be asked to complete various surveys throughout your studies including the National Student Survey in your final year of study.

Students’ Union The Students’ Union represents your voice to the wider University and is always there for you to speak to. There are plenty of chances to make sure your voice is heard.

Complaints Leeds Trinity has a very low level of complaints and we work hard to put things right wherever possible.

If you have an issue, please bring this directly to the University’s attention, rather than using social media, so it can be resolved properly.

If your complaint is about other students or apprentices, we will discuss whether mediation is possible and appropriate. It is good practice to attempt to resolve matters quickly and directly.

First of all, try to bring the matter to the attention of whoever is responsible. If this is unsuccessful, you can submit a written complaint to the University. In this instance, the University will again try to resolve the issue informally at first by making enquiries and encouraging dialogue, before taking further action.

You can find the full Complaints Procedure under Essential Info on myLTU.

If you have a specific issue relating to your apprenticeship, please direct your complaint to the Centre for Apprenticeships, Work-based Learning and Skills at apprenticeships@leedstrinity.ac.uk 23

Information correct at time of publication, June 2023.

The information in this guide can be supplied in alternative formats.

Please call 0113 283 7150 or email hello@leedstrinity.ac.uk Leeds Trinity University, Horsforth, Leeds LS18 5HD. leedstrinity.ac.uk

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