Police Constable Degree Apprenticeship (PCDA) Welcome Guide

POLICE CONSTABLE DEGREE APPRENTICESHIP (PCDA) WELCOME GUIDE

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Copyright of West Yorkshire Police

Welcome We would like to wish you a very warm welcome to the Police Constable Degree Apprenticeship at Leeds Trinity University, which we are delivering in partnership with your employer, West Yorkshire Police. You are joining a university renowned for its friendly and supportive community, and we hope you are already beginning to feel part of that community.

We understand that starting a university degree course is a big step for everyone and we hope that this guide will help. It highlights important information and includes useful contacts that you will be able to refer to throughout your degree apprenticeship.

Providing an exceptional learning experience is at the heart of everything we do at Leeds Trinity, and our staff and the West Yorkshire Police staff are here to support you throughout your apprenticeship journey. If you ever have any questions or concerns, no matter how big or small, do not hesitate to let us know.

Centre for Apprenticeships, Work-based Learning and Skills The Centre for Apprenticeships, Work-based Learning and Skills is home to Leeds Trinity University’s higher and degree apprenticeship programmes and work-based learning provision.

We provide quality support and delivery for both employers and apprentices to give value to the knowledge and skills that are developed in the workplace. apprenticeships@leedstrinity.ac.uk | 0113 283 7320 2

Registering for your programme Before you start your studies, you need to formally register as a student at Leeds Trinity University. It’s a simple process, but we’re here to help if needed.

Registration All new students must register on their programme before they arrive at Leeds Trinity using our online e:Vision registration facility. For Leeds Trinity University to operate effectively and meet our legal obligations to all our students, it is essential that we have your correct and most up-to-date personal details. The information we hold is covered by the General Data Protection Regulation 2018.

When registration opens for your programme, please log on to your e:Vision account by entering your Leeds Trinity username and password, which will be emailed to you before the published registration date. If you have changed your email or postal address, please let us know as soon as possible so we can ensure that your registration details are sent to the correct address. You may do this by contacting admissions@leedstrinity.ac.uk.

Once you have successfully logged in, click on ‘Programme Registration’.

Please ensure you have a passport-style photograph of yourself available before you start online registration. You will need to upload your photograph to complete your registration, as we need this to produce your student ID card.

The registration process will take approximately 5-10 minutes to complete. Please answer all the questions in the following sections: • • • • • • •

Privacy Statement Clearance checks (documents you are required to produce in order to get full registration) Home address and telephone number Student ID photo upload Personal information Academic Regulations and Students’ Union information Confirmation

Please note that most questions are mandatory, and you will not be able to progress to the next section until all questions are answered and your photo is uploaded. Once you have answered all questions and agreed to the declarations, you will be returned to your e:Vision homepage.

To access the ‘Step-by-Step’ guide to online registration, please select the link under the Programme Registration button or the ‘Help’ tab on the e:Vision homepage (top right of the screen).

You will be able to log in to your account more than once should you need to.

If you have met all the required admission clearance criteria to join the programme (e.g. proof of your entry qualifications, satisfactory DBS enhanced disclosure certificate etc.), you will be given full registration status. This means that you have full access to all Leeds Trinity facilities and will be eligible to receive your student loan/bursary.

If you need any assistance with registration, please contact Student Administration at studentadmin@leedstrinity.ac.uk or on 0113 283 7120

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e:Vision e:Vision is an online facility which allows you to keep track of your personal student details.

Your e:Vision account allows you to view and amend the personal details we hold about you and information about your programme, module registration, timetable and results. You can access your e:Vision account at: evision.leedstrinity.ac.uk

Your e:Vision username and password Your username and password will be sent to you via the contact email address you have provided to us. We will send you your e:Vision username and password before your published registration date. This will give you access to your e:Vision account, myLTU and the rest of our network.

What is e:Vision for?

The ability to update your personal details will always be available to you. We encourage you to keep your personal and contact details updated as we will use these details to contact you throughout your time with us. All email communications will be sent to your University email address (123@leedstrinity.ac.uk). We also collect a secondary email address, for this we recommend your West Yorkshire Police email address.

If you experience any issues using your e:Vision username and password, please contact the IT Helpdesk on 0113 283 7223 or email helpdesk@leedstrinity.ac.uk

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Your apprenticeship journey Apprenticeships are about developing knowledge, skills and behaviours.

Knowledge: This relates to the information, experience and technical knowledge that you need to understand in order to be able to perform your job role competently. This could be background information or specific knowledge that you need to display and apply in your everyday activities.

Skills: There are many essential skills required for personal and professional development and they are primarily concerned with the practical application of knowledge needed to successfully undertake the duties required for the job role.

Behaviours: These relate to the attitude and approach that you display. Behaviours often correlate to the mindset which suggest that these are instinctive, although they can also be taught.

Apprenticeships involve two distinct areas, off-the-job and on-the-job learning. These are combined in the Police Constable Degree Apprenticeship (PCDA) allowing you to become a competent police constable.

Off-the-job learning This guide provides you with some useful information about your apprenticeship journey with Leeds Trinity, where you will complete the off-the-job learning.

There are two main parts to the PCDA with Leeds Trinity, some of which will be delivered at the West Yorkshire Police Carr Gate Complex near Wakefield: • The learning you undertake which helps you successfully pass your apprenticeship (the knowledge, skills and behaviours or KSBs set out in the apprenticeship standard), and • The achievement of your academic qualification.

These two areas of learning and achievement are combined to form your programme.

Off-the-job learning must be away from your normal working duties and teach new KSBs that are relevant to your apprenticeship. It includes the on-campus workshops, tutorials, independent research and experiences which are related to your role but are not your contractual duties.

Learning needs to be recorded on a regular basis utilising an off-the-job record template.

Off-the-job learning must make up at least 20% of your contracted hours, over the duration of the planned ‘practical’ period and must be demonstrated prior to undertaking the End-Point Assessment (EPA).

You will also receive a programme handbook giving details of your qualification and a module handbook for each module you take, which outlines the content and assessment of each module in more detail. These will be available on our virtual learning environment, Moodle, on or before your first day.

Details of your programme KSBs can be found in your programme handbook and at: instituteforapprenticeships.org/apprenticeship-standards 5

On-the-job learning Introduction to work-based learning Work-based learning at higher education level draws on adult learning theories and highlights the importance of the context in which learning takes place, and the work purposes for which the learning is undertaken. Work-based learning programmes value and acknowledge learning that is happening in the workplace when you are carrying out your job role.

The Leeds Trinity University Work-based Learning Framework aims to: • Enable the apprentice and their employer to agree work-based learning activity which contributes to their goals, aspirations and the requirements of the apprenticeship • Recognise and develop the workplace as a source of learning • Be learner-centered and develop the apprentice, as an effective work-based learner able to undertake research and development activity of direct relevance to their work • Encourage and enable the apprentice to take responsibility for their continuing development • Provide a structured approach to “real” work-based projects; this enhances the apprentice’s potential to contribute to the development of the organisation where they work • Focus on the importance of knowledge as a key resource Your work-based learning will take place in one of the five operational policing districts within West Yorkshire Police, where you will work alongside operationally competent police officers building on your knowledge, skills and behaviours.

Copyright of West Yorkshire Police

Copyright of West Yorkshire Police

Progress reviews Progress review meetings provide an opportunity for you, your West Yorkshire Police assessor, and a University representative to discuss your progression on the programme. Meetings are held on a regular basis, usually every 3 months and are conducted either face-to-face or remotely depending upon your location and availability.

A form is completed during your review, which allows the University to check the workplace support you have in place, as well as allowing you to express any concerns, raise issues and set appropriate targets to work towards. The progress review also provides an opportunity to discuss how you are evidencing your time spent completing off-the-job learning (other activities which you have participated in).

End-Point Assessment The End-Point Assessment (EPA) assesses your performance across the whole apprenticeship and is conducted at the end of the practical period. Before you sit the EPA, you must enter the Gateway, which for the PCDA is evidence of Full Operational Competence (FOC). This will have been formally assessed during your time spent in the workplace, and ensures all aspects of the apprenticeship have been achieved and can be evidenced. This will include ensuring that the 20% of time spent off-the-job has been recorded and that you have achieved all the required modules.

The EPA will consist of: • The successful completion of a research project including an evidence-based dissertation • A professional discussion on the FOC portfolio • A presentation • Confirmation of 20% off-the-job training and Maths and English exemptions evidence As the apprenticeship standard is an integrated degree apprenticeship the EPA will be carried out by the University.

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Getting connected Leeds Trinity gives you access to the latest IT facilities to support your studies.

What can you access?

Use your Leeds Trinity username and password to access the following systems: • Campus computers IT labs in the Andrew Kean Learning Centre and across campus • myLTU Your personalised Leeds Trinity portal that provides access to your timetable, University emails and more – all in real-time. Download myLTU from the Apple App Store or Google Play • Office 365 For your email, documents and calendar • Moodle Our virtual learning environment, which includes learning and teaching information • e:Vision For registration, approved results and timetable information (see above) • Library For books, e-journals and other resources • Remote Access Access to IT systems from anywhere with an internet connection.

How to log in remotely As a student you can access all University IT systems from anywhere with a reliable internet connection, on almost all devices.

We recommend using Office 365 to access your University emails, documents and calendar (including your timetable). You can access Office 365 at office365.leedstrinity.ac.uk More information on how to log into each of the different services off campus can be found at remote.leedstrinity.ac.uk

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myLTU Available on mobile devices and desktop, myLTU is your personalised portal that gives you access to everything you need for life at Leeds Trinity University.

Log in to myLTU using your student number and password to access the following: • e:Vision • Your emails • Your Library record • Information and contact details for student services across the University • Information about Leeds Trinity Students’ Union • The latest University news and events Don’t forget to accept push notifications to ensure that you receive important updates, including notification of the release of results, direct to your device.

Essential Info This tile is home to important documentation that outlines your rights and expectations as an apprentice. This includes policies and procedures, and regulations.

Help The Help tile includes plenty of useful information from across the University, including details and advice from Student Support services and guidance on assessments and e:Vision.

Search myLTU on the App Store and Google Play to download the app, or visit: myltu.leedstrinity.ac.uk to login through a browser.

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Office 365 As a Leeds Trinity student, you get a free subscription to Office 365 for the duration of your studies. This enables you to: • Download the latest version of Microsoft Office for your devices – for free!

• Ditch USB sticks and save your files securely in OneDrive.

• Share and collaborate online with your course mates

Moodle Leeds Trinity uses Moodle, a virtual learning environment, where you can access details of your academic programme. It houses all the information about your modules - key dates, electronic reading lists, assessment information, as well as presentations, videos (via Panopto) and lecture notes.

To access Moodle: workbasedlearning.leedstrinity.net Assignments are submitted in Moodle via the Turnitin submission box, and provisional grades are also published here.

Your tutors will use Moodle to make announcements and communicate information about your programme activities.

Within Moodle, you will also find templates for monitoring your progress towards the apprenticeship KSBs, creating reflective journal entries and logging your 20% off-the-job learning.

Communication Once you have fully registered, all email communication will be sent to your University email address (123@leedstrinity.ac.uk).

Contact us Centre for Apprenticeships, Work-based Learning and Skills apprenticeships@leedstrinity.ac.uk | 0113 283 7320

IT Services If you need any assistance with IT Services, contact the Helpdesk on helpdesk@leedstrinity.ac.uk or call 0113 283 7223.

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Your student ID card The student ID card is an integral part of your student experience. Using smartcard technology, it’s your key to learning resources and printing. The card will remain valid for the whole of your programme, so please look after it.

As part of the online programme registration process, you will be required to upload an image of yourself. You will not be able to complete registration without uploading your photograph, so please ensure you have one available before you start your online registration. The photograph will be used to produce your student ID card in advance of your arrival.

The photograph should follow the standard passport photograph guidelines. Please view the Government website for further information: gov.uk/photos-for-passports

Choosing the right image for your student ID:

Good √

Bad X

Clear image of face

Use of filters

Light background

Busy background

When to collect your student ID card Your student ID card will be distributed during your Induction Week.

Your timetable Use the My Timetable tile on myLTU to see live updates on your academic timetable, including your next timetabled session. You can also use this tile to easily look ahead and see any planned changes to your timetable.

Search myLTU on the App Store and Google Play to download the app, or visit: myltu.leedstrinity.ac.uk to login through a browser.

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Inclusive learning and support There are many ways that you’ll receive support throughout your time at Leeds Trinity. We’re renowned for the outstanding personal support we offer, so you’ll find that help is available from lots of different places.

Student Support At Leeds Trinity we understand that you can only achieve your full potential if you feel supported and secure, which is why we have a comprehensive support team dedicated to providing you with the advice and help you may need.

We can provide support and help with counselling, disability and dyslexia, and mental health and wellbeing.

Because of the availability of support and other reasonable adjustments during learning and teaching periods, the University does not include disability as extenuating circumstances (and such circumstances never result in additional marks as compensation in any case).

In order to align with the anonymous marking policy, examination scripts and essays are not identified as by dyslexic students. If accurate English is required, it should be specified in the module learning outcomes. If it is not specifically required, then use of English should not be penalised. Markers are expected to be considerate in their comments about use of English.

The full policy on reasonable adjustments can be found under Essential Info on myLTU. Students may seek advice from the Disability Service and Student Support.

Learning Hub The Learning Hub at Leeds Trinity is here to help you develop the skills you need to succeed in your studies. Having effective academic skills from the beginning of your university experience will make it more enjoyable. You’ll find the work easier, you’ll save time, and you’ll get more out of your programme.

The Learning Hub offers a variety of support on areas such as: • Essay-writing • Time management • Revision strategies • Critical thinking and reading • Note-taking

The Learning Hub can work with you on a one-to-one basis, as a group, or via email/phone. Online resources are also available via Moodle. learninghub@leedstrinity.ac.uk | 0113 283 7168

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Counselling Don’t keep your worries bottled up or suffer in silence. No matter how big or small your concern, our Counselling team offers a free and confidential service aimed at helping you manage any difficulties you might be experiencing. You can also access free online support through Big White Wall, a mental health and wellbeing service offering self-help programmes and community support through clinically mediated peer-to-peer support. counselling@leedstrinity.ac.uk 0113 283 7192

bigwhitewall.com

Disability Service and Dyslexia Support Disability Services can provide advice and guidance to apprentices who are disabled, or who may consider themselves disabled. A disability can include physical, visual or hearing impairment, long-term medical condition, mental-health condition, or specific learning difficulty. If you would like to discuss how the University might be able to support you then please don’t hesitate to contact the team. disability@leedstrinity.ac.uk | 0113 283 7100 (ext. 352)

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Essential learning resources The Library Leeds Trinity’s Library has a great range of online and printed resources for your subject and is based in the Andrew Kean Learning Centre. The Andrew Kean Learning Centre houses a variety of group, quiet and silent study spaces; PCs and laptops for loan; facilities for printing, copying, binding and laminating; and a café where you can relax.

If you have any questions about using the Library, please visit the Library Helpdesk where staff will be happy to help. The Library’s opening hours vary throughout the year, with 24-hour opening offered at key times of the academic year. Visit the Library website for current and upcoming opening hours.

Visit the Library Helpdesk to: • • • • • • • •

Get help locating books and journal articles, and searching databases Ask to see your liaison librarian Get help with referencing Receive IT support Borrow a laptop Reset your password Purchase stationery, binding combs etc.

Top up your print credits

Your liaison librarians As part of your programme, training is available from your liaison librarian on how to find, use and reference books, e-books, journals, newspapers and databases via the Library website (this will be provided within your first few days on campus). Each course area has a specific liaison librarian to provide support – contact them directly or visit the Helpdesk if you want to make an appointment. Find the liaison librarian dedicated to your subject at lib.leedstrinity.ac.uk

Library website You can access the Library website by going to lib.leedstrinity.ac.uk, where you can: • • • • • • •

Check your Library account, renew your loans and reserve items Search for books, e-books, DVDs and electronic journal articles Check our latest opening hours Access resources for your subject Get help with referencing Book a study room Use the ‘Request’ form to tell the Library which resources you need

libraryenquiries@leedstrinity.ac.uk | 0113 283 7244 /LeedsTrinityLibrary

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@ltulibrary1

/leeds_trinity_library

Media Services Located in the Media Centre, Media Services provides a resource hub. Whether you need guidance on fixed audio-visual facilities, or have one-off custom equipment requirements, the Media Services team will do what it can to meet your needs. Media Services can offer support with everything from borrowing a mobile phone charger to getting the best from your iPhone.

General facilities and support: • Audio-visual technical support at the Media Helpdesk • Help with preparing images and videos for coursework, the TV studio, and online use • Borrow video cameras, DSLRs and dictaphones • Discuss distance learning equipment requirements • Loan a wide range of mobile phone chargers and accessories.

To be able to borrow portable equipment and have access to facilities, you will need to produce a valid Leeds Trinity ID card. You must carry your ID card at all times when in the Media Centre.

To view and book equipment and facilities, use the Connect2 booking portal at ltumedialoans.getconnect2.com or through myLTU.

mediacentre@leedstrinity.ac.uk | 0113 283 7250 LTUMediaCentre

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University regulations in-brief As a registered student with Leeds Trinity University, you are governed by the General Academic Regulations and the Programme Regulations for your course. These documents contain important information regarding your registration, assessment and programme of study and should be read when you complete Registration via e:Vision.

Programme registration You are required to complete programme registration before you commence your studies with the University and will only be formally admitted to the University as registered students on satisfactory completion of this process. You will be unable to obtain a student card or get confirmation of having student status without completing this process. If you have met all the entry requirements and provided the documents requested by the Admissions team, e.g. qualification certificates, then you will have full registration status.

Extensions and Mitigating Circumstances Short extension You can request up to 5 additional working days to submit coursework. You are permitted TWO 5 working day extensions per level, including resit periods. You can submit a request for a 5 day extension via e:Vision and the request will be automatically granted.

In exceptional cases, academic staff may permit one of these extensions to be increased to 10 working days. If you feel you need additional time you must contact your module tutor before your 5 day extension ends. You are unable to apply after the submission deadline. Only one exceptional 10 working day extension is permitted, and this is not in addition the two 5 day extensions above.

Mitigating Circumstances If you require an extension of longer than 5-10 working days and have experienced unforeseen or significant personal difficulties/circumstances, outside your control, which have an impact on your ability to complete, submit or attend a specific assessment you can apply for Mitigating Circumstances. You can apply for Mitigating Circumstances via e:Vision and you must provide evidence. Evidence provided must support the application and be independent i.e. from a third party (medical note, police report etc). Guidance regarding evidence is available as part of the application process and on myLTU.

Examples of Mitigating Circumstances Acceptable

Not acceptable

• • • •

• • • •

Bereavement Serious illness Victim of crime Accident

Moving house, weddings, holidays Common cold, cough, sprains Work commitments Laptop issues, not backing up work, uploading wrong assessment, time management problems

Please note: this list is not exhaustive, definitive or prescriptive 16 16

Results All results are published via your e:Vision account. You are responsible for ensuring you check your approved results and follow up any actions that may be required.

My confirmed results show I have failed something You will automatically be registered to re-sit and you should contact the Records and Assessment Team in Student Admin on PAT@leedstrinity.ac.uk f for details about what to submit and when.

Re-sits If you fail a module you will be given the opportunity to re-sit the components you have not passed. You cannot re-sit to improve your marks.

Academic Appeals If, following the publication of results, you are unhappy with a decision of the Progression and Award Board, you may appeal. Refer to the e:Vision help pages for further details on appeals.

Copyright of West Yorkshire Police

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Attainment and assessments Undergraduate degree classification When you study for an undergraduate degree at Leeds Trinity University, you are aiming to graduate with a degree with honours. You will be awarded a class of degree based on the marks from the assessed work you have completed.

We will calculate your degree class using each of the following three methods. Your degree class will be the highest class calculated. a. The arithmetic mean of all marks for the 240 credits studied at Levels 5 and 6 and converted to an Honours classification. b. The arithmetic mean of all marks awarded for the 240 credits at Levels 5 and 6 weighted in the ratio 2:1 in favour of Level 6 credits c. A mark profile is obtained for the 240 credits studied at Levels 5 and 6 weighted in the ratio 2:1 in favour of Level 6 credits. Each mark is converted to a classification and the number of credits at each classification will then be summed until at least 50% of the credits have been accounted for. The Honours classification is then determined by the profile when this process ends.

Assessments and the online submission of work You should double-check all assignment and assessment details as issued in your module handbook and/or on Moodle. General assessment requirements will be published in your online programme handbook.

It is standard practice for work to be submitted online, via Moodle and/or Turnitin – the plagiarism detection system. It is your responsibility to upload and submit the correct file, so be careful to name your documents clearly as there will be no case for mitigating circumstances based on confusion.

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Mark Range

Degree classification

Below 39.49

Fail

39.5 – 49.49

3 - Third Class

49.5 – 59.49

2:2 - Lower Second Class

59.5 – 69.49

2:1 - Upper Second Class

69.5 – 100

1 - First Class

Illness, accidents and emergencies on campus University porters and security staff (on reception) are first aid-trained. For serious cases of illness, accidents and emergency, phone 999 straight away. Examples of serious conditions are cardiac arrest, breathing difficulties, unconsciousness, severe burns and scalds, choking, fits, and all head injuries.

Accidents on campus may also be reported to your employer.

If you, or someone you care for, contracts a contagious disease you should not come to campus.

Please contact the Centre for Apprenticeships, Work-based Learning and Skills to confirm details of your absence: apprenticeships@leedstrinity.ac.uk

Copyright of West Yorkshire Police

Trinity Sport and Fitness Trinity Sport If you’re new to sport, or want to continue your fitness journey, our Trinity Sport programme of free activities will have something for you. All these sessions are either coach or volunteer-led, meaning there’s always a helping hand there if you need it. Activities include tennis, badminton, tag rugby and futsal, to name just a few. @sporttrinity

@trinity_sport

Trinity Fitness Trinity Fitness is home to our on-campus Sports Centre, which includes a fully equipped fitness suite with a functional training rig, a strength and conditioning suite, a spin studio and much more.

The team provides tailored personal training and personalised exercise programmes and heath checks with their qualified instructors, alongside a great range of weekly fitness classes such as Metafit, Circuits and much more.

Gym rates and membership trinityfitness.co.uk/students-staff | 0113 2837 155 /trinityfitnesshorsforth

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@fitness_trinity

@fitness_trinity

Staying safe at University Protect your possessions Record any electronic equipment you own with immobilise.com – a free UK property register, supported and used by police forces, insurers and second-hand trade.

Registering your equipment makes it harder for someone to sell your possessions in the event that they’re stolen, and makes it easier for the police to return your belongings to you.

Consider taking out insurance for your laptops, phones etc.

Security Our licensed security staff can help if you feel distressed, unsafe, or in need of guidance on campus. All staff are first aid trained. Leeds Trinity provides 24/7 security across campus and all halls of residence, with campus patrols at night and CCTV active across campus and areas in halls.

To contact security 0113 283 7100 during office hours | 07860 383 434 between 5.00pm – 8.00am

In case of an emergency If you are worried about yourself or someone else, call our Reception or Security team on 0113 283 7100 or 07860 383 434.

For urgent medical assistance, contact the emergency services on 999.

Travel and transport Transport and parking You may use any of the pay and display car parks on campus, however spaces are limited and so we would recommend the use of public transport wherever possible. Our campus is well-connected, with Horsforth train station linked by our free shuttle bus, or a 15-minute walk away.

Accommodation If you are travelling to Horsforth from elsewhere in the UK, you may wish to stay overnight.

Please email apprenticeships@leedstrinity.ac.uk for a list of our recommended hotels.

Workshops elsewhere Some of the teaching session will be delivered at West Yorkshire Police premises and your employer’s policies will apply when you are being taught there.

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Your feedback We want you to graduate having enjoyed your time studying at Leeds Trinity. To help us make our teaching, facilities and services work for you, it’s important that you share your feedback with us so we know what we do well and where we can improve.

Here are some of the ways you can help us to help you have the best experience at Leeds Trinity.

Giving feedback Module Evaluation Questionnaire (MEQ) You’ll be asked to complete an MEQ at the end of each module. This is your opportunity to tell us about your module experience, including delivery, assessments and learning resources. Your feedback helps us to improve and shape our modules, benefiting your future studies.

Programme Evaluation Following completion of the EPA and graduation, we will invite you to the University to give feedback on your programme. You will also have an opportunity to discuss your future career and professional development with your tutor or a member of the University Apprenticeships team.

Student surveys This is your opportunity to tell us what it’s really like to be a student at Leeds Trinity.

Your survey results help us to make improvements to your student experience, while also helping future students choose the right university for them.

You’ll be asked to complete various surveys throughout your studies including the National Student Survey in your final year of study.

Look out for survey alerts and complete them when asked – you could end up a winner in a prize draw.

Students’ Union The Students’ Union represents your voice to the wider University and is always there for you to speak to. There are plenty of chances to make sure your voice is heard.

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Complaints Leeds Trinity has a very low level of complaints and we work hard to put things right wherever possible.

If you have an issue, please bring this directly to the University’s attention, rather than using social media, so it can be resolved properly.

You can find the full Complaints Procedure under Essential Info on myLTU.

If you have a specific issue relating to your apprenticeship, please direct your complaint to the Centre for Apprenticeships, Work-based Learning and Skills at apprenticeships@leedstrinity.ac.uk

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apprenticeships@leedstrinity.ac.uk 0113 283 7320 leedstrinity.ac.uk Leeds Trinity University Horsforth Leeds LS18 5HD

Information correct at time of publication, June 2020.

The information in this guide can be supplied in alternative formats.

Please call 0113 283 7150 or email hello@leedstrinity.ac.uk 24