ver the years, we have shared SAM's story in book the impact of numerous challenges completely out
format: from the Preface, our first annual report, through our most recent, Chapter 4: Continuous Improvement, where we highlighted the launch of our John T. Wardlaw Institute for Continuous Improvement.
We decided to call this report IMPACT, reflecting so much of what has occurred over the past two years:
of our control, the impact we have made in times of crisis, and it speaks to the goal of our work.