Overall Satisfaction and Likelihood to Recommend Mobility to Others

Participation in Erasmus+ projects is generally recognised through the awarding of a Certificate of Participation, but can also be recognised through the Europass Mobility document. This is a standard document used in the EU and EEA to ‘record knowledge and skills acquired in another European country’. More than a third of survey respondents said that the certificates they had obtained were ‘a lot’ or ‘completely’ useful in their further professional career. One commented, ‘The certificate I acquired allows me to work in any multi-national company in the whole of Europe and I passed with distinction of which I am very proud.’ The in-person research group were less positive about the certificates they had received, and this may be an area where sending organisations could provide clearer information to participants on how such certificates may be used.

• They gave me a certificate with the date and that I took part in Erasmus programme etc. I haven’t really used it but I have it. Dorota • I know the name; I don’t necessarily know much about it. I had a kind of a booklet that was Europass

I think? I can’t remember now because it was three years ago, but it might have been related to

Europass. I just can’t remember, sorry. Mark

Finally, it is worth considering how participants in vocational placements abroad present the experience to their peers. More than 90% of respondents said that they shared their knowledge and experience with others after they returned (Figure 18). Using a method called the Net Promoter Score24 allows us to see how this experience may have been presented.

Respondents were asked to use a scale of 0–10 to rate their likelihood to recommend a trainee placement abroad to other vocational learners to help them enter the labour market. In this method, people who rate 9–10 are considered to be enthusiastic supporters of the programme or ‘promoters’. People who rate 7–8 are considered satisfied and are termed ‘passives’, and those who rate 0–6 are considered ‘detractors’. The Net Promoter Score comes from subtracting the percentage of ‘detractors’ from the percentage of ‘promoters’. This can range from −100 (if everyone is a detractor) to +100 (if everyone is a promoter). Three-quarters of survey respondents were promoters, with 16% passives and 8% detractors. This makes an overall Net Promoter Score of +67.

24 https://www.netpromoter.com/know/