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Working Patterns of Hosted IVR Hosted IVR services are like that no one knows exactly how it works. IVR hosting refers to the various programs and voice response software provided by third party providers. This technology generally works by automating the interaction between call and businesses. Like any technology, where voice response solution replaced by a better, it is only prudent to proceed. Most new platforms are quick to install, interactive and easy to use. Some have even moved away from requiring basic knowledge of programming. To run these newer models, just put some web menus for access or enter caller information into your database or touchtone phone. Basic voice response applications are popular with credit card companies and banks, where they are used to provide account information to their customers without any interaction with a representative. In order to facilitate proper interaction between humans and computer voice, some providers are dependent on either VXML or Voice XML formats. Why choose it? Today's hosting options rank much better than they did just a few years ago. First and most importantly, you do not need to spend months if hosted IVR is chosen as the insertion can be done in hours or a few days. In addition, an on-premise solution usually end up burning a hole in your pocket, so instead of paying through the nose, hosted IVR is much cheaper and come with no maintenance issues and support costs. Hosted IVR also opens up a whole new world of possibilities because they enhance the effectiveness throughout the center so you strategize your customer interaction in many ways. With increased flexibility and scalability for the advanced hosted IVR offers, you hardly have anything left to manage and worry about! Some definitions you can see Here are some other conditions, you can see when researching a provider: Artificial Intelligence: Just as the name suggests, artificial intelligence, computer technology designed to mimic human intelligence. Some providers use this technology, unlike traditional programming.