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Some Basic Information about Predictive Dialer and functionality of it What is Predictive dialer? Predict the nature of the dialer is a computerized telephone call center system design, sales agents connected to the potential client software is automatically called. Computer telephony integration industry (the late 1990s), automatic dial-up software to create applications that automatically dials the phone number of the call center agents are waiting for the next customer connection. Cloud predictive dialers automatic dialing software beyond a step further and call statistics and performance analysis of call center agents through the use of algorithms to predict the next agent availability, call potential customers, so adjustment. Our goal is to minimize idle time for the call center agents and get more sales. Statistics show that the call center agents to increase their sales on the phone time from 20 minutes per hour on average less than 50 minutes per hour. This is by saving agent dialing numbers, waiting for the phone to ring, to deal with the answer or response system. How the system works A list of call numbers loaded into the system from the database. The system begins dialing the telephone and collection of statistical data to make predictions, improve work efficiency. Typically, the call center software will monitor all answer statistics seats call statistics for the period, and settled in the ratio between the call Agent 1.5 1 "and" 2 ". In other words, approximately two digits for each "soon are able to" call the agent. If the predictive dialer software is estimated that call numbers too small, the agents will not sit idly by. If overestimated, so many phone calls, the customer will say "hello" a few times, then hang up or predictive dialer will drop the call. Listed below is some statistical software to collect this delicate balance optimization: * Number of available phone lines * Call connection rate (i.e. the probability to answer an incoming call with busy, no answer, Fax / machine, voice mail, and the network dropped) * Average in the call connection rate (during the day and the time of day) * The average proxy connection time (average talk time and average time input data) * Location