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Hosted IVR Systems IVR - Interactive Voice Response allows a computer to detect and respond to a voice. The technology is mainly used for telecommunications, but is now being used for hands-free driving in many types of automobiles worldwide. In the telecommunications area, most of us are familiar with calling a company and getting a recorded announcement with options to select via keyboard or voice. After several menus and messages are usually put on hold for a real person. This can be very annoying for the customer, and can lead to hang and take your business elsewhere. In business, every call is a first impression. By meeting the needs of its rapidly communicating and gathering vital information, making each call count. An IVR system generates benefits for your company, with each call lasting positive reflection of your business. Whether you need to take surveys, collecting customer data, set up accounts - or just to collect any information from a large group of people - an IVR system meets all your needs. An IVR system is ideal for banks, credit card companies, and any organization wishing to automate and improve customer service. A Custom Hosted IVR system will provide self-service features such as call account balance inquiries, office locations and other FAQs. We meet up to 50% of the needs of callers without connecting callers to a live person. Other features customized IVR system includes: Voice recognition, voice verification and text to speech features - The technology recognizes voices calling and allows voice response option or keystrokes for fast data collection. Database Access - Callers can get information in real time when the IVR system connects to the database. Multiple language options - appeal to a broad range of clients: set instructions and questions in the language of your choice. Detailed Reports - Customized reports are available to show the number of calls received, the call duration, the options chosen and more. All reports are available through a Web interface. Fax on Demand - Fax documents stored. You do not need a fax machine - handle all fax interactions through their IVR system.
Based telephony Locator Services - Customers can find the nearest office of a zip code. Voice Broadcasting - Send output voice transmissions in an emergency, appointment reminders, and updates. It IVR customer service part of your IVR system. A Call Center cam be fully integrated with your IVR system and can be added as an option. - Hosted IVR Solutions - Save time, money and trouble. - Rapid deployment - The flexible architecture that evolves with the changing needs - Non-exhaustion of domestic remedies and infrastructure - No long term commitments - No large capital investment up front - Eliminates stagnant investments in hardware / software - Flexible payment fee structure for use For more information about how Voice Broadcasting Software, Call Center Software, Cloud Based Predictive Dialer, Hosted IVR solutions and Hosted IVR may work for your small business, visit the LeadsRain.com.