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Social media marketing is the use of social media platforms and website to promote a product or services. social media is becoming more popular than other marketing.
Social Media Marketing Characteristic
Participation - encourages contributions and feedback from everyone.
Openness - businesses should maintain a trustworthy relationship with customers
Customer Service - Provide value to customers, not just promotion.
Avoid Spamming - do not send the same message again, itwill irritate customers