Lazydays RV of Maryville Service Appointment Information

Let’s Get You Back on the Road SERVICE APPOINTMENT REMINDER We Would First Like to Thank You for Visiting Lazydays and Putting Your Trust in Us.

Preparing for Your Service REPAIR LIST

CHECK-IN PROCESS

It is important that we have your complete repair list as soon as possible. In the event you have items you would like to add to the list you previously provided to our appointment scheduler, please call us toll-free at 855.937.1796.

Upon arrival, you will meet your service advisor who will guide you through the process and be your single point of contact from check-in to pick-up.

To provide you with a best-in-class experience, we offer a service process that includes the following steps:

RVS UNDER 34 FEET Park on the North side of the building RVS OVER 34 FEET Park on the South side of the building

PREPARATION If you are dropping off your RV, please be sure that all items are removed from your refrigerator and freezer.

MOTORHOMES: please make sure that your tow/hitch equipment is secured in one of your coach compartments.

Security of all equipment and personal property is the owners’ responsibility. If you have an extended service contract, your service advisor will need a copy of the policy in order to process the repairs through the contract. If your RV is under manufacturer warranty and you purchased it from another dealer, your service advisor will need a copy of the bill of sale for warranty processing.

Your service advisor will check-in your RV. Your RV will then be assigned to a repair bay to begin the diagnostic process. Diagnostic fees may apply.

The technician will determine what is needed for repairs or maintenance and will provide an estimate that will include labor, parts required, parts pricing, estimated freight, and parts lead time.

Your advisor will reach out to you to review the estimate and seek approvals from you, the RV manufacturer, or your extended service contract provider.

Please keep in mind that when going through manufacturer warranty or an extended service contract, there may be longer wait times for approval.

Upon approval, we will order the necessary parts for your repair. Please note, your service advisor will check-in your RV. Upon arrival of all the parts, your RV will be assigned to a repair bay to complete the service work.

4037 Airport Hwy, Louisville, TN 37777 | 855.937.1796 | Lazydays.com/RV-Service

June 21, 2022 12:11 PM

PARKING/ARRIVAL When you arrive at Lazydays RV of Maryville, please proceed to the North side of the building and park. Our service greeter will meet you at your RV and begin the check-in process for your appointment.

SERVICE APPOINTMENT REMINDER Once all work is complete, your advisor will contact you to review the services completed, amount due and your pick-up date/time.

We assure you that we will do our best to minimize delays as we work through the diagnostics and repair process. We want to ensure your wait is as enjoyable and pleasant as possible.

To learn more about our service capabilities and offerings, visit: LAZYDAYS.COM/RV-SERVICE

Thank you for trusting your RV Service to Lazydays.

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All You Need To Know For Your Service Appointment

RVs UNDER 34 FEET

RVs OVER 34 FEET

Park on the North side of the building

Park on the South side of the building

NOTE WHICH SPACE YOU ARE IN AND LET YOUR ADVISOR KNOW WHEN YOU MEET THEM FOR YOUR APPOINTMENT. 4037 Airport Hwy, Louisville, TN 37777 | 855.937.1796 | Lazydays.com/RV-Service

June 21, 2022 12:11 PM

Our Lazydays RV Service and Repair Centers are staffed by nearly 130 expert RV mechanics, with almost 400 service bays between all of our dealerships. In addition to the $1 million a year we invest in equipment, RV technology, and service facilities, our team has repaired more than 2,000 RV models, so you can be certain you’ll receive quality RV service and repairs every time.

Welcome to Lazydays Service We understand how important it is to keep your RV on the road and we want to ensure we provide you with a “Best in Class” Experience.

Please take a moment to review our repair process.

REPAIR PROCESS GUIDE STEP 1

SCHEDULING

Schedule Appointment

Upon scheduling, you will be assigned an on-site appointment time with one of our service advisors. The service advisor will guide you through the process and be your single point of contact through pick up.

STEP 2

MEETING YOUR ADVISOR

Appointment Day Meet Service Advisor

Upon bringing in your vehicle and meeting with your advisor to discuss the needed repairs and maintenance, we will schedule your vehicle with a technician as they become available to start the diagnostic process.

Diagnostic fees may apply.

DIAGNOSTIC PROCESS

STEP 3

Technician Diagnosis

STEP 4

Receive & Approve Estimate

During the diagnostic process, the technician will determine what is needed for repairs or maintenance and will provide an estimate. The estimate will include labor, parts, estimated freight, and parts lead time.

Please note: Parts lead times are based on availability.

SERVICE ESTIMATE Your advisor will contact you to review the estimate and request approval for the repairs from you, the RV manufacturer, or through your extended service contract. We are required to receive approval prior to starting the repairs.

SERVICING YOUR RV

Parts Ordered & Schedule Repair

STEP 6

Schedule Pick-up Appointment

Once we have received approval, we will order the necessary parts. Please remember, we will not order parts before receiving authorization or approval. Keep in mind that there may be an extended wait time when utilizing the manufacturer’s warranty or extended service contract. Upon the arrival of your parts, your advisor will schedule a technician to complete your vehicles repairs. Please understand that the demand for our services is strong, and there may be a backlog from servicing other customers. We will schedule your vehicle for the next available technician.

READY FOR PICK-UP Once the work is completed, your advisor will contact you, review the services completed, and schedule a pickup appointment. *Additional fees that may be incurred based on the work being completed may include freight, shop supplies, paint supplies, hazardous waste materials, core fees, disposal fees, etc.

4037Days Airport Hwy, Louisville, | 855.937.1796 | Lazydays.com/RV-Service 6130 Lazy Boulevard, Seffner, TN FL 37777 33584-2968 | 888.401.4315 | Lazydays.com/RVService

June 21, 2022 12:11 PM REORDER #: 839636919-07/06/21

STEP 5

REPAIR PROCESS GUIDE MANUFACTURER WARRANTY

BATTERIES

While providing warranty service, we work with manufacturers to determine what items are covered.

We will inform you if there is sufficient coverage for the requested repairs and ask if you wish to cover any difference or proceed without the repair. Work will proceed upon your authorization.

As a general rule, it’s a good idea to remove all batteries when your RV is coming in for service work. If a battery is too heavy or is mounted in a difficult-to-reach location, you should at least unhook it to help keep the terminals clean and prevent the batteries from discharging when it’s not being used. If your RV is equipped with a battery disconnect switch, it is recommended that you flip the switch to the “off” position when your RV is not being used or in storage to prevent unnecessary discharge of your battery.

Each manufacturer has a specific maintenance schedule for their vehicles. The components used in the RV also have their own maintenance schedule. Please refer to your owner’s manual for your vehicle’s suggested maintenance needs.

All manufacturers use components from various suppliers.

Many items have an individual limited warranty.

If regular maintenance is not completed, the repairs may not be approved. An example of this would be maintaining slide seals, which, if not done, can cause leaks.

If the RV or component manufacturer does not approve the repairs, the diagnosis and any subsequent repairs are your responsibility.

EXTENDED SERVICE CONTRACTS In the event you’ve purchased an extended service contract, please remember, it is considered a mechanical breakdown contract. The contract does not cover maintenance, cosmetic, or typical wear and tear. If your extended service contract provider does not approve the repairs, the diagnosis and any subsequent repairs are your responsibility.

Regular maintenance is essential and if determined they have not been completed, the repairs may not be approved. Please review your owners manual for the timing of maintenance items.

Extended service contract repairs require prior approval, and may require an inspector to inspect the vehicle prior to the repairs. Inspector availability, may impact your wait time.

If you have manufacturer coverage, you will be unable to utilize your extended service contact, unless the manufacturer denies the repairs.

If your battery can be removed, store it in a dry area, away from outdoor elements, particularly extreme heat or cold.

You should also consider picking up a battery box to help protect it from dirt, sun and other materials.

ADDITIONAL INFORMATION All warranties are limited warranties, and are bound by the terms of the contract.

At times, there may be shipping delays or parts that may arrive damaged during the shipping process, which will require us to reorder.

Communication between the customer and advisor is critical to the repair process. Additional information may be needed to ensure repairs are completed. Our team will work to keep open communication with you throughout the process. *Additional fees that may be incurred based on the work being completed may include freight, shop supplies, paint supplies, hazardous waste materials, core fees, disposal fees, etc.

To learn more about our service capabilities and offerings, visit:

LAZYDAYS.COM/RV-SERVICE Our Lazydays RV Service and Repair Centers are staffed by nearly 130 expert RV mechanics, with almost 400 service bays between all of our dealerships. In addition to the $1 million a year we invest in equipment, RV technology, and service facilities, our team has repaired more than 2,000 RV models, so you can be certain you’ll receive quality RV service and repairs every time.

In most cases, recalls require a technician to look at the item that is potentially under recall and confirm that it qualifies. Due to this reason, we are unable to pre-order recall parts based on the manufacturer’s guidelines. Please Note: The availability of active recall parts is based on the production and demand from the manufacturer.

Thank you for trusting your RV Service to Lazydays

6130 Lazy Boulevard, Seffner, TN FL 33584-2968 | 888.401.4315 | Lazydays.com/RV-Service 4037Days Airport Hwy, Louisville, 37777 | 855.937.1796 | Lazydays.com/RV-Service

REORDER #: 839636919-07/06/21 June 21, 2022 12:11 PM

RECALLS