LDB Lead Management 2016

LDB CXBox Lead Management made easy

Leave nothing to chance Lead generation made easy

Lead generation through all touchpoints

Professional lead management portal

Qualified leads

Reporting

Marketing Management Sales

Incentives with Bonus systems

All services from one source: LDB Lead Management.

With the LDB Lead Management you obtain a set of performing tools that support the process for the survey, magament of leads, clients and contacts.

One portal for any kind of communication

All leads in one view Sales potential for every individual customer l Escalation process l Assignment of responsa bilities l l

Independently of which communication channel your customers choose, every contact is clustered and organised in the CXBox for analysis and reporting.

From the identification of the target group to lead management, all services from a single source

LDB Leadmanagement ü All your sources in one view ü Easy identification ü Quick availability ü High quality of your leads ü Reporting tools ü Feedback system

Every communication can represent a new lead.

With our software based solution for your customer relationship management you have a complete insight into leads, contacts, actions, activities making it easier for you to generate new sales.

Increase your sales with the LDB Lead Management Business environments are evolving constantly and with them as well your customer´s requirements. A lead management is a decisive tool that will let you recognize the behaviour of prospective customers and give you insights on how to adapt your strategies. The hightened complexity in the communication with your customers at different touchpoints in a saturated market are bringing new challenges for an effective lead management.

g New touchpoints g Omnichannel communication g Changed purchasing behavior g New competitors g High expectations from your customers

Recognize your sales opportunities and maximize your customer´s potential.

Develop an understanding of the purchasing behaviour of your customers and apply this know-how profitably in a lead generation accompanied with an optimal lead management.

Success stories Rise in service eventsthrough customer oriented campaings (response rate: ca. 8 - 9.5% workshop visits)

Increase in revenue through lead identification in Germany: 30% = 30 Mio. â‚Ź at company level

Rise in sales figures through customer oriented campaings (Response rate: ca.15 - 19.5% vehicles sold)

Lead processing by the dealership network within 48 hours

With the LDB Lead Management your contacts won´t get lost

Your team can achieve with the LDB Lead Management better results from your marketing campaings and strenghten customer loyalty.

Enhance your CXBox with optimized solution tools With the professional extensions for the LDB CXBox you have the opportunity to meet your customers wherever they are located: rating platforms, on the telephone or in social media.

With the LDB Switchboard, LDB Star Rating, LDB Telefon Report, LDB Like’n’Tell, LDB Loyalty Check and LDB Winner you can gather all interested parties on all different channels, transfer and qualify them. Provide your workers with all the crucial information from all touchpoints from your customers and generate more sales.

Pave the way for all your customers to your company.

Gather a comprehensive view from all your customers and increase the success of your company with our LDB Lead Management.

Contact us!

Your contact person: Jil Bolte Key Account Manager E-Mail : jbolte@ldb.de Tel: 30 390 45 541 Mobil: 0049 171 220 7107

About the LDB Gruppe The LDB is engaged for over 40 years in the areas of customer experience, market research und customer management. Around 500 workers develop intelligent solutions and services that make us one of the leading specialists in customer acquisition and loyalty.

Bind, develop and inspire customers: whoever wants to profitably realise the full potential of its customers applies our pathbreaking solutions.

www.ldb.de/en

LDB Gruppe Goslarer Platz 8-9 10589 Berlin