Posting date: May 14, 2018
Syteline IT Support Assistant
Job Summary Arconas is currently seeking an experienced Software Installation Technician (Syteline IT Support Assistant). We are looking for someone with at least 1 to 2 years of experience in Syteline IT Support. Arconas values diversity in the workplace. Visible minorities, women, and those with Indigenous and Metis ancestry are encouraged to apply. Arconas is a Mississauga-based modular and public seating manufacturer established in 1972. Our mission is to bring high-design, to high-traffic areas that require comfortable and durable seating solutions. We supply our furniture to many of the largest airports and transportation terminals throughout the world, as well as to government offices, healthcare centres and universities. We are a privately-owned company who has earned recognition as one of Canada's 50 Best Managed companies five consecutive years in a row. Responsibilities and Duties The Syteline IT Support Assistant will report directly to the ERP Administrator and will provide assistance and training in the use of personal computer hardware, software and specialized technology for production, execution, and successful completion of production jobs. The Syteline IT Assistant troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate. Requires minimum supervision and may act as lead when the need arises. • • • • • • •
Provide training and IT assistance in the use of Syteline and Microsoft Dynamics CRM software Troubleshoot and diagnose problems, implementing corrective action procedures First point of contact with Arconas' Infor ERP supplier for prompt rectification of any problems or emergencies Collaborate with Arconas sales, customer service, and purchasing personnel in processes of Syteline software programs and applications Train Arconas personnel in use of production jobs in Doc Trac, Shop Trac and Job Planning processes Maintenance of BOM details/costs accuracy Be the in-house expert in Infor Design Studio configuration system