Arconas is a Mississauga-based modular and public seating manufacturer established in 1972. Our mission is to bring high-design, to high-traffic areas that require comfortable and durable seating solutions. We supply our furniture to many of the largest airports and transportation terminals throughout the world, as well as to government offices, healthcare centres and universities. We are a privately-owned company who has earned recognition as one of Canada's 50 Best Managed companies five consecutive years in a row. We are now on a determined path to growth leading to great opportunities for personal and career growth. We are looking for an experienced Customer Service person who has strong math skills. Primary Duties and Responsibilities • • • • • • • • • • • •
Prepare sales quotes in our ERP accounting software Enter orders and distribute paperwork to appropriate parties Distribute quotes & correspond with appropriate parties (sales management, sales reps, and clients) Update and maintain client/project database (Microsoft Dynamics CRM) Update new order and production Summary Reports Contact client prior to product shipping Ensure all information is available for shipping of product (W9) Follow up with client after product arrival Handle service orders Field incoming customer service calls Prepare FedEx waybills for correspondence Other related customer service tasks
Qualifications • • • • • • •
Post-secondary education an asset Must have excellent verbal and written communication skills in English Must have a very good command of MS Office (particularly Excel and Typing speed 50 w.p.m.) Detail oriented and highly organized Must have previous experience entering data in ERP accounting software "Can do" attitude and ability to multitask is very important for this position Experience in the contract furniture industry will be considered an asset