Incident Management Software

Our modular and flexible platform manages various reporting requirements and has been designed to provide automated workflows, improve audit and accountability and utilise features that improve efficiency.

PROVIDING EFFICIENT, COST EFFECTIVE SOLUTIONS

Our Incident Management Software can be used to record, assign, monitor, escalate, review and close a variety of incidents or wellbeing cases with ease To include security, safeguarding and compliance providing a highly flexible and easy to use single reporting system

The platform components; the management database, web application and mobile app, offer the facility to handover, a feature that allows for important information to be briefed when operated between shifts, bringing departments together for case management Provide for automated text and email alerts for those within the organisation and also the public reporting incidents. Security staff are able to record incidents and shift supervisors can allocate these for resolution These incidents can of course be wide ranging and cover all kinds of security, personal or pastoral issue for example: the platform can assist with the management of environmental health situations, that could be continuously evolving, and facilitate the roll out of the relevant procedures and guidelines, within the community, enabling an organisation to provide a real time information chain.

Staff Locator

There are also features within the App that can expedite a response to an incident by enabling the Management Centre, or individuals, to find the closest security officer and also the ability for individuals to live stream directly to the Management Centre.

Compatibility And Confidentiality

Where incidents are recorded the software can facilitate any associated file uploads, to include the following file types; video, CCTV, audio, photographic, documents and scanned, handwritten statements where needed Sensitive material can be saved and held as ‘private’ for selective users only and records can be exported, as a required file type, where needed, for example - to use within an email to police