Rachel Whaley Marketing Guide

Marketing Strategy FOR SELLING YOUR HOME

rachel@lauerrealtygroup.com E M AI L

www.lauerrealtygroup.com

608.345.2313

W EB

P HO N E

Welcome

Powerful Results. Real People Lauer Realty Group is a full-service residential brokerage, specializing in home sales in the most desirable neighborhoods in Madison, Dane County and beyond. It takes more than a computer and MLS access to move you when and where you want to go. The best real estate transactions happen with a great realtor at your side, and gives you the edge in the process. We bring our clients the latest information, technology, and our mastery of the industry. In using our expertise, you’re tapping into the top performing 1% of realtors in Dane County for over a decade.

At your side and on your side. Our Madison real estate agents live, work, and play right here in the Madison area and are deeply tied to the communities where you’re looking to sell your home. We know the perks and quirks of each neighborhood, and we’ll work hard to honor the unique hopes and dreams you bring to the table when pricing a value on your home.

At Lauer Realty Group we believe that being the best isn’t something you say, it’s something you are. We believe the most important thing is that we listen to our clients’ wants, needs, and expectations and deliver on them every single time. Thank you for your interest in our firm and we look forward to delivering a superior real estate experience that exceeds your every expectation.

Cheers, Liz Lauer

www.LauerRealtyGroup.com

Topics COVERED

01 Price Evalulation 02 2022 in Numbers 03 Listing Process 04 Marketing Proposal 05 Guaranteed Performance Agreement 06 Seller’s Checklist 07 Our Marketing Strategy 08 Community Outreach 09 About Rachel 10 Meet the Team 11

Client’s Testimonials

12 FAQ 13 Contact www.LauerRealtyGroup.com

Price Evaluation THE COMPARABLE MARKET ANALYSIS How will I determine the value of your home?

My price evaluation uses many of the same variables which an appraiser utilizes - the correlations between location, style, size and condition of homes. Please understand that a Comparable Market Analysis is based on the current market conditions and is not to be construed as indicative of future market values.

I will review the properties in your area which are currently on the market, pending sale, or recently sold. Although these properties may differ from your home, they do provide a basis for comparison in determining what the current market is willing to pay and the fair market value. I use this information, combined with a tour of your property to determine the current marketing price that is appropriate for your home.

My Marketing Plan and Guaranteed Performance Agreement highlight the actions that will bring the best response to your property when it is placed on the market. The advertising and outreach that target potential buyers boosts initial interest and helps to bring in the best possible offer.

www.LauerRealtyGroup.com

2022 In Numbers LAUER REALTY GROUP

500

Homes Sold

104%

Average List Price Vs Sale Price *In 2022, our firm’s average final sale price on our listings was at 104.44%, meaning our sellers were earning 4.44% than their list price. The market average is only 100.23%.

13

Average Days on the Market

30%

Average Sale Price vs. Market

14

Firm Ranking (Volume Sold)

*In 2022 our market’s average sale price was $315,429.

However our firm’s average sale price was $408,482. That’s an average of 30% more for our sellers.

*Firms with higher rankings are brokerages with 100s of active agents. Our boutique firm has only 18 agents and yet we still rank among the top in our market. *Data is from the South Central Wisconsin Multiple Listing Service (MLS)

www.LauerRealtyGroup.com

Listing Process STEPS TO GET YOUR HOME LISTED

1

Property Overview

2

Determine Value & Seller Needs

3 4

The first step is to always conduct a thorough assessment of the property and its history, improvements, and features. These are important factors in pricing your home.

A comprehensive analysis of comparable properties, neighborhood inventory and price per square foot will determine optimal list price. Our goal is to match your needs when it comes to selling your home, and it is important to discuss expectations and the timeline for the sale.

Exclusive Listing Contract

Once price has been determined and agreed upon, an exclusive listing contract is signed with the Realtor®.

Preparing the Property for Showings

We offer advice and recommendations or steps you can take to have your place show its best through appropriate enhancements and staging to prepare it for professional photography and showings.

www.LauerRealtyGroup.com

5

Targeted Advertising and Market Strategy

6

Showings & Open Houses

7

Adjustments Based Upon Feedback

8

Negotiate Offers

9

Accepted Offer & Applicable Contingencies

From the MLS, to syndicated websites and social media, your home is marketed thoroughly online as well as in print, including home brochures and ads in neighborhood newsletters.

You can expect showings to be requested right away after your home goes on the market. Through our showing line program, you will be able to approve these and keep track of all activity that occurs. An Open House will also typically be scheduled within the first weeks to market.

As feedback is received from showings and the open house, we will discuss if anything needs to be done to make the property more attractive for potential buyers while still meeting your goals.

We have a proven track record as expert negotiators and know how to navigate this process. Whether dealing with multiple offers, or a single buyer, we will use our market knowledge and expertise so you receive the best price.

Once negotiations are finalized, we reach an accepted offer. This means your property is under contract and we start working towards closing. Our office will stay on top of all tasks and deadlines from the contingencies that were included in the offer.

10

Provide Necessary Information

11

Remove Contingencies and Close

It’s important that as we move forward to close that any and all necessary information is given to parties involved such as the Closing Officer, and any lenders or attorneys.

Once all contingencies have been removed by both buyer and seller, and all necessary documentation has been provided to the title company, it’s time to meet at the closing table. This is your final step in the process where the paperwork is completed, the buyer takes ownership of the home, and you receive the proceeds from the sale!

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Our Marketing Proposal AN OUTLINE OF MARKETING STEPS

1 2 3 4

Photograph Your Home a. Publish images in advertisements, on website, and MLS b. Virtual Tour will also be used to showcase your home c. Home Brochures containing photos and features created for showings and Open Houses

Advertise to Prospective Buyers a. Multiple Listing Service b. Social Media c. Home placed on Wisconsinhomes.com & Syndicated Services (ie Realtor.com & Zillow.com) d. Featured on Isthmus.com on a rotated basis e. Featured in neighborhood newsletters on a rotated basis f. Featured in the Willy St Reader on a rotated basis g. Open House advertised on websites h. Guaranteed Performance Agreement

Showcase Home to Area Brokers a. Promote your property by connecting with other Realtors who do business in your area to inform them of your property

Commitment to Service a. We provide you timeline and informative feedback on all showings b. We work with you to promote your home and to strategize throughout the transaction c. Closing consultation and coordination

www.LauerRealtyGroup.com

Guaranteed Performance Agreement This Guaranteed Performance Agreement is part of our Exclusive Marketing System. It includes the following terms and conditions:

1

FOR SALE SIGN-A Lauer Realty Group “For Sale” sign will be installed on

2

PRINT ADVERTISING-Your home will be rotated through local and

3

INTERNET-Your home will be presented on numerous websites including but

4

WEBLINE-Information and a virtual tour of your property is available 24

5

MULTIPLE LISTING SERVICE-Your home will be placed on the South

6

NATIONWIDE REFERRAL AND RELOCATION NETWORK-We

your property soon after the listing begins. This sign is the single most effective marketing tool in selling your home. neighborhood newsletter.

not limited to: a. www.LauerRealtyGroup.com - Your home is immediately presented on our web site including photos, details, and commentary. This means your home can be seen by anyone who is looking at any of our listings, or using our web site for resources we provide. b. www.wisconsinhomes.com - Public access to the Multiple Listing Service - this site generates interest in your home with photos and a wealth of information, from comprehensive home searching to an exhaustive real estate glossary. c. www.Zillow.com / www.Realtor.com - These websites are nationally promoted and are utilized by local and out of town home seekers. Your property will be promoted as a showcase listing and will receive additional exposure with Lauer Realty group. d. Other realtor and syndicated sites - Your home will be syndicated out to a multitude of other realtor/brokerage websites via the MLS for marketing.

hours a day on the internet. This is a dynamic way for interested buyers to obtain information on your home at any time. Additionally, they can contact us directly from our website to ask questions or to set up a showing.

Central Wisconsin Multiple Listing Service (MLS) network. This network advertises your home and invites any cooperating Brokers to sell it to their buyers. The MLS is available to the public through www.wisconsinhomes.com work with national referral networks to make information on your home available to many out of town buyers. This network also means that Brokers across the country put me in touch with individuals and families that are relocating to our area. In addition, we work with an extensive number of area corporations, industries, and employers to meet their employee relocation needs.

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7

BROKER MARKET ANALYSIS-We will do a complete and thorough

8

HOME BOOKS AND CARDS-I will prepare a home book/brochure that

9

PHOTOGRAPHS OF YOUR HOME-To present your home at its very best

analysis of your home and the current real estate market. With this knowledge, I can work with you to determine the price range and marketing strategy which will result in the timely sale of your home at the best possible price.

points out the special features and highlights of your home and these will be distributed to potential buyers and other Brokers to keep after seeing your home.

This book not only showcases your home’s features, it helps interested Buyers remember your home more than others they have seen. The home book will provide a positive answer to many of the Buyer’s questions that often come up during and after the showing. It includes (as appropriate): recent updates and renovations, energy costs, and school district information. With your approval, cards will be placed in your home to highlight its special features.

to potential buyers, we photograph your home inside and out. These photographs will be used on the MLS, websites, and in all of our print marketing. We do our best to photograph on a sunny day and we always take our time to capture and edit the best photos of your property. A picture is worth a thousand words.

& FINANCING CONSULTATION-With an understanding 10 MORTGAGE of current interest rates and various financial programs available, we can pre-

qualify potential buyers when possible, and suggest alternative mortgage financing that is available in the community.

WARRANTY PROGRAM-A home warranty program is available 11 HOME for you to purchase in order to provide protection for you throughout the listing

contract and to provide the Buyer coverage for one year after closing. I can provide a brochure that explains the program and the cost. This can be a strong tool for marketing your home to buyers who may be concerned with the potential for mechanical problems that can occur in an older or existing home.

TIMELINE-I will advertise your property 12 ADVERTISING/MARKETING until there is an accepted offer to purchase. The advertising shall resume in the event the offer to purchase contract does not result in a closing. The Broker does reserve the right to substitute the advertising, home warranties, trade names, marketing methods, and referral networks covered in this agreement.

www.LauerRealtyGroup.com

CONSULTATION AND COORDINATION-I will work with 13 CLOSING the title company to coordinate the preparation of the closing statement and other documents necessary to close your transaction. I will also coordinate schedules with attorneys, lenders and others to complete the sale of your home.

I will constantly monitor conditions 14 COMMUNICATION/AVAILABILITYand communicate with other agents who show your property. I will contact you at

regular intervals in person, by phone, mail or email to inform you of the reactions or comments buyers had about your home, and advise you as to any changes in the market. If you have additional questions or would like more information, I will be ready and available to assist you. Should I be out of town, you will be made aware and will have one of my associates working with you during that time.

PERFORMANCE-The Broker shall carry out the terms of 15 GUARANTEED this agreement at the Broker’s discretion during the term of the listing contract. The Seller understands and agrees that while the Broker will substantially adhere to the above outline of services, there may be deviations due to seller request, holidays or other.

POLICY-You may request a cancellation of the listing 16 CANCELLATION contract at any time after 30 days from when the listing contract is signed and

if we breach this agreement by failing to comply with its material continuing requirements. In order to receive a cancellation agreement, you must first mail us a written statement setting forth the reason for the cancellation request. If we do not remedy the breach within 10 days after receipt of said notice, this contract shall be canceled at midnight of the 10th day. Should such cancellation take place, there will be no penalty to you; however, if a sale is consummated to someone introduced to your property during the period of the Listing Contract, Lauer Realty Group shall receive the commission in accordance with the Listing Contract.

Any required notice must be addressed to Lauer Realty Group, Liz 17 NOTICESLauer, 2229 Atwood Ave, Madison, WI 53704. Any notice to you shall be addressed to your address in the Listing Contract.

www.LauerRealtyGroup.com

Seller Checklist A buyer’s overall impression of your home begins when they pull up to the curb. Here are some tips to help you prepare to show your home:

- Deep Clean - Set thermostat to a comfortable temperature - Clean up after any pets - Bring in the most natural light - Ensure all light bulbs work - Toilet seats are down - Lawn should be maintained and clear of random toys or tools - Keep sidewalks and driveway shoveled and clear of ice - Elimate odors - Eliminate clutter where possible - Leave front porch light on for showings after dark

www.LauerRealtyGroup.com

When your home is ready for showings How would you like to confirm appointments for showing requests on your home?

1. Go & Show - for listings where no appointment is required and the showing request can be immediately confirmed.

2. Courtesy Call - an appointment is automatically approved, but a call is made to notify the seller. (This notification can be by call, text, or email.)

3. Appointment Required - a confimation must be obtained from the seller, tenant, or listing agent before the showing may occur. * We submit a Showing Feedback Survey to all agents that show your home. When they complete the survey you will be able to view this feedback after. *Sellers find their personalized “Activity and Showing Feedback Report” convenient and simple. It’s available to view online anytime after your first showing.

This is an example of the Activity and Feedback Report. Upon your first showing, you will receive a link that allows you to view each showing and their feedback of your property.

Our showing appointment line is open 7 days a week 7am-10pm Showing Line: 1-800-746-SHOWING (1-800-746-9464)

www.LauerRealtyGroup.com

Our Marketing STRATEGY

Our comprehensive approach to marketing your home ensures that it will be seen by as many potential buyers as possible. Always forwardthinking, our customized marketing approach will make your property stand out!

Signage

Print Marketing

Professional Photography

A “For Sale” sign will be installed once a listing contract is signed to maximize exposure.

Contact information will be on the panel to ensure that potential buyers are reaching out to us directly to get the most accurate information.

Custom property brochures are created and placed in the home.

This allows buyers who visit your home an opportunity to remember your home best after their home tours are complete.

A buyer’s first impression of your home are the photographs they see online. That is why we will hire a professional photographer to take the images of your home and make it stand above the competition.

Web Presence

Social Media

Your home will be placed on the MLS, which is then syndicated out to many websites including Zillow and Realtor.com. We also create a landing page dedicated solely to your property on our own website, www.LauerRealtyGroup.com

We have a strong social media presence in our area and launch campaigns on them when posting your home. This ensures it will be highly visible on these networks, as well as allows us to target optimal demographics.

Smart Gallery/3D Tour We provide 3D virtual tours from professional photographers that allow buyers to see a “doll house” model of your home. This interactive experience allows interest buyers and to tour the home 24/7 and sets realistic expectations.

www.LauerRealtyGroup.com

STUNNING HOME STAGING & STYLING PROFESSIONALS

As experts in our field, we have a keen eye for what you can and should do to present your home in the best way for the greatest, positive impact. Styling and staging your home plays a crucial role in allowing buyers to imagine themselves living in the home and for it to be seen in the best light. We offer an added value to our Sellers by providing the necessary resources to ensure your home out paces the competition, including staging professional connections as well as our Lauer Realty Group Home Styling program.

What is Lauer Realty Group Home Styling? Lauer Realty Group works with a professional home stylist who will visit your home and work with you to provide advice on decluttering, rearranging, and decorating. This initial consultation is provided at no cost to you. If additional home styling is needed, including accents pieces and decor, the stylist will discuss additional package options that will best be suited for your home.

40% of Buyer Agents said home staging had an effect on most Buyer’s view of the home.

83% of Buyer Agents said staging a home made it easier for for the Buyer to visualize the home as a future property.

22% of Listing Agents reported an increase of 1-5% dollar value offered by buyers in comparison to similar homes when the home was staged.

Source: 2019 Home Staging Profile-National Association of REALTORS Midcentury Modern home in Madison that was professionaly staged from top to bottom

PROFESSIONAL PHOTOGRAPHY QUALITY

We partner with experienced professional photographers for our photography and virtual/digital imaging. We use Step Inside Media , who will capture your home with cutting edge technology that best showcases your home. They provides HDR (high dynamic range) images, an interactive Smart Gallery, a Single Page Website Listing, a 3D Matterport Tour, and Floor Plans. These can all be seamlessly accessed across all platforms, from your cell phone to your laptop.

www.LauerRealtyGroup.com

SMART GALLERY/ 3D TOUR & FLOOR PLAN INNOVATION

The Smart Gallery Media Player contains all of the property photos along with the home’s floor plan. This allows buyers to see where a photo is on the floor plan, and to better understand and experience the photo tour.

The 3D virtual tour, powered by Matterport, allows prospective buyers the opportunity to virtually walk through your home. They can explore by either clicking or tapping location points on any device. Buyers can expand the 3D tour to get a dollhouse view of the home as well.

www.LauerRealtyGroup.com

PRINT MARKETING & HOME BROCHURES ADVERTISEMENT & DESIGN

Lauer Realty Group advertises our listings on a rotated basis in many neighborhood newsletters as well as area magazines and newspapers.

These advertisements provide additional exposure, drive website traffic, and interest more prospective buyers.

Our firm also creates custom brochures tailored to your home to highlight your home’s important features to interested buyers. These brochures are placed in a prominant location within the home, allowing buyers to take and keep, ensuring they remember your home after their showing has ended.

Where You Can Find Our Print Ads -Dudgeon Monroe -Eastside News -Madison Magazine -Monona East Side Business Alliance -Northside News -Our Lives -Regent Neighborhood -Sunset Village -Tenney/Lapham -Westmorland -Willy St Co-Op

www.LauerRealtyGroup.com

SOCIAL MEDIA Facebook, Instagram, & More EXPOSURE We utilize many social media platforms to promote and feature your home. Our marketing efforts on social media include advertising our new listings and our Open House events.

All new listings are posted with just a few teaser photos that entice a potential buyer to click through to our website to learn and see more about your property. To ensure your home is visible and reaches maximum exposure, we create boosted and sponsored ads. This allows us to target specific audiences and locations to make sure your home is seen within the right market.

www.LauerRealtyGroup.com

WEB PRESENCE Online Syndication LOCAL & NATIONALLY At Lauer Realty Group, we understand that a strong online presence is critical to ensure the visibility of your home. Your home will always be listed on the Lauer Realty Group website, www.LauerRealtyGroup.com and your property will be placed on all of the most trafficked real estate websites in the nation such as Zillow, Trulia, and Realtor.com. This allows us to maximize every opportunity to find a qualified buyer for your home at the optimal price, and in the shortest amount of time possible.

www.LauerRealtyGroup.com

87% of buyers See websites as the most useful information source

50% of buyers

28% of buyers

22% of buyers

Find their home online

Find their home by working with a dedicated buyer’s agent

Find their home via signage, networking, print ads, or other methods

Source: National Associations of Realtors, 2018

Community Outreach #atLRGinthecommunity We believe in and are committed to staying connected and involved with our local community. We love to give back and throughout the year we participate, contribute, sponsor, and donate time and resources to many wonderful organizations and causes. You’ll be sure to find us volunteering in neighborhood festivals, walking in a community parade, and supporting local artists. Whether it’s fundraising with the Goodman Center for the Annual Thanksgiving Drive, or working with GSAFE to ensure LGBTQ+ youth and families thrive, we are dedicated and passionate about the community we live in.

www.LauerRealtyGroup.com

About Rachel Rachel Whaley Realtor® Listing Specialist Buyer Specialist

As a licensed REALTOR since 2003, Rachel has primarily worked as a Buyer’s Agent throughout her career and had the best time doing so. She works hard to make sure her first time home buyers make their best first investment and strives to make sure their first home is a place they could live long term if possible. Once of the greatest aspects of real estate for Rachel has been watching the transition of her Buyers move on to next chapters in their lives and have the need for her to become their selling agent.

As a result, Rachel has begun transitioning into a Listing Agent in addition to being a Buyer’s Agent. Working with Buyers for 19+ years has provided her with insight on what Buyers expect while touring a home, how to best prepare a home for showings and how to price it just right to maximize the sales price. Her listings have been selling quickly for maximum sale prices and excellent terms. It’s exciting to start seeing her name on yard signs after 19+ years in the business.

Rachel is a dedicated agent with a high level of service to her clients. You can always expect prompt responses, accurate information and she works on a timeline that is good for you and in line with today’s market. Her excitement and positive attitude is reflected and reinforced throughout her testimonials, take your neighbor’s word for it!

Aside from selling real estate, Rachel enjoys her family and the outdoors most of all.

Stand up paddle boarding, canoeing, snowboarding, camping and backpacking are a few of Rachel’s regular hobbies. She’s taken a new strong focus on gardening, yoga and eating delicious food after her recent battle with Breast Cancer in 2021/22. She fought a hard battle and won! She’s rocking some short hair and is back to work with a lovely new work/life balance. Her desire to support local business, restaurants and farmers markets runs strong within her. Bringing people together, creating community, enjoying nature all while being environmentally responsible drives her on a daily basis, obviously she’s living in the right city!

www.LauerRealtyGroup.com

Meet

OUR TEAM Our team of agents and support staff work cohesively together to ensure your real estate experience goes smoothly and is enjoyable.

Liz Lauer BROKER

Founder/Owner Realtor® Listing Specialist

Rachel Whaley REALTOR®

Listing Specialist Buyer Specialist

www.LauerRealtyGroup.com

Tobi Silgman

Ben Anton

Mark Gladue

Tamara McDougal

Tina Rogers-Frisch

REALTOR®

EXECUTIVE ASSISTANT COMPLIANCE BROKER

Asher Masino

Alejandra Torres

Lindsey Cooper

Renee Heine

Brett Larson

Tom Syring

Minh Nguyen

Lindsey DeFlorian

Kate Weis

Cristina Daza

Brian Rea

REALTOR®

BROKER ASSOCIATE

BROKER ASSOCIATE

REALTOR®

REALTOR®

BROKER ASSOCIATE

REALTOR®

REALTOR®

BROKER ASSOCIATE

BROKER

REALTOR®

REALTOR®

REALTOR®

Jon Millard

MARKETING COORDINATOR

AGENT ENGAGEMENT LAISON

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Client

TESTIMONIALS “A few weeks have passed, but I wanted you to know how grateful and impressed we were by Rachel Whaley. Before Lauer Realty, we were with another Realty Team. We did not feel our interests where a priority and decided to part ways. This was not an easy decision for us (family friends), but in hindsight, are extremely grateful we did. Rachel was a perfect fit, we felt wanted but not pushed. She was very knowledgeable, and when she didn’t know an answer, she would admit to it and find out. She is punctual, but not pushy. It was refreshing to have someone talk to us and not down. I could go on and on and get into specifics, but I anticipate you already know these things. Ruth and I are very grateful for the experience we had and will/HAVE recommend her to anyone who asks!”

-Derek P “Rachel is a Madison real estate expert. She helped us buy 5 houses over the last 6 years!

She is prompt with her communication and always has our best interest in mind. Rachel isn’t afraid to give an honest opinion about buying or selling. She has been a huge asset over the last 6 years!”

-Mike W “My husband and I began looking at houses online and knew it was time to find a realtor. We were connected with the Liz Lauer agency through a listing on Trulia. They recommended Rachel to us as a buyers agent. We were so happy she was recommended to us. This was to be our second home purchase, but our first one did not go so well. Rachel was everything that realtor wasn’t. She was very honest and responsive.

She answered any questions and helped calm any concerns we had. She has a lot of knowledge about the area and was an expert at negotiation and explaining the whole process to us. I feel like she was always looking our for our best interests and on our side, not just out to make a quick sale. She really made the process fun and painless. I would recommend her to anyone needing a realtor.”

-Diann B “We were purchasing our first home and Rachel helped us navigate the process, all the while helping us find a home that was right for us. She quickly learned what ‘our style’ was. Rachel also was quick to ask ‘tough’ questions of the seller to get to the bottom of potential issues such as outdated or underperforming utilities in the house (old, leaking water heater, outdated furnace, etc.). She was also amazing with our then 1.5yr old (who adored her) which made viewing multiple houses in a morning with toddler manageable!

If we had it to do over again, Rachel would be our first call, hands down.

-David L

www.LauerRealtyGroup.com

‘‘

We feel so incredibly lucky to have found Rachel. She was recommended to us as someone who knows the Eastside well and has a lot of experience, which are definitely true, but what makes her a great realtor is the energy and empathy she brings to the home search. As first-time homebuyers we really weren’t sure what to expect, especially with the Madison market being as competitive as it is, but Rachel was always on top of new listings, knew exactly what we were looking for, and had a great instinct for what we would and wouldn’t like.

Our house-hunting saga involved multiple offers, each of which Rachel carefully wrote to fit the sellers and the situation. She was always available for last-minute questions and showings, and always had great advice for us when we weren’t sure about something.

We ended up in the perfect home, and Rachel played a key role in making that happen. From our first meeting, it was clear she was committed to finding us exactly what we were looking for, no matter how long it took. Her passion for real estate and representing first-time homebuyers makes the process so much fun.

‘‘

Rachel is one of the kindest, most caring humans I know, and it feels great to have her on your side. I cannot recommend her enough!

Maureen G

Notes

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Notes

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608.345.2313 2229 Atwood Ave Madison, WI 53704 Rachel@LauerRealtyGroup.com Let’s get your home listed and sold!

www.LauerRealtyGroup.com