Quality

IMPORTANT INFORMATION

From the beginning, Langdon Building had a vision to be known as the best in the industry at delivering exceptional quality. Celebrating over 15+ years of business, Langdon Building has proudly developed a sound reputation for quality through our unwavering commitment to our Quality Assurance Process. Quality in everything we do is a core value at Langdon Building and is genuinely a key focus throughout all areas of the business; it is part of the Langdon Building difference.

All homes, regardless of the builder experience normal issues including (and not limited to) settlement, natural wear and tear, shrinkage and deterioration through such elements as weather and environmental conditions, and overall family living. Our display homes experience the same environmental and wear-and-tear issues. Due to this, Langdon Building maintains an excellent standard of display home presentation by employing regular maintenance practices, which we are pleased to share with you throughout this Warranty & Maintenance Guide.

REFERENCE DOCUMENTS

— Contact Specifications contained within your HIA

Contract Documentation. — Where applicable, National Construction Code (NCC), Australian Standards, Guide to Standards and Tolerances and the HIA Guide to Materials and

Workmanship.

YOUR RESPONSIBILITY

— Make regular checks around your home to detect early signs of wear and tear to minimise ongoing maintenance and running costs. — Perform regular cleaning to avoid the build up of mould, dust and moisture that can cause rust, discolouration, rot and attract unwanted pests. — All Langdon Building owners have a 'duty of care' when maintaining and servicing their home as no home is maintenance and repair free.

LANGDON BUILDINGS RESPONSIBILITIES

— Langdon Buildings' warranty will address any workmanship issues in your home, in line with relevant laws, standards and as specified in your Contract

Specification. — Langdon Building reserves the right to use all original trades and materials from the construction of your home to carry out any repairs as required. — Langdon Building upon request will provide free advice and information via: aftercare@langdonbuilding.com.au and where reasonable will investigate any issues with regards to quality via their highly skilled After Care team who will decide whether an on-site inspection is required.

FAQ Q. What is considered natural wear and tear?

A. Natural wear and tear is damage that naturally and inevitably occurs as a result of normal use or aging.

Q. If I am not happy with the quality finish at the end of construction, am I entitled to question the quality of this item at Warranty Inspection?

A. Yes, you are entitled to question this in your warranty inspection, but further investigation may be required by the Quality Assurance Manager with the Construction Supervisor to ensure the level of finish is consistent with the house at the time of handover.

Q. The display home paintwork seems to be of a higher quality and level of finish that my own home. Why is that?

A. Our display homes experience much higher levels of traffic than a normal home. Because Langdon Building wants them to be consistently at their best they are regularly repainted, which exceeds our normal three coat paint system.