Attention to Detail Improving site quality
When people say “The Devil is in the Details” they mean that small things that are often overlooked can cause serious problems later on.
The Role of the Supervisor: 1. Discuss the script (game plan) of the job while you are traveling to the site. Who is on the mower, the 2-cycle equipment and who is detailing first. 2. When at all possible, drive the site with the crew to get a perspective of what they are up against that day. Also to focus on the Key Areas. 3. You have established each crew members role in the truck so when you park the truck you can hit the ground running! 4. Depending on the site, check in with the customer to see if there are any items they need taken care of.
The Role of the Supervisor: 1. Details first: The only exception is large mowing jobs where it make sense to get mowers out ahead 2. Keep crew within eye sight / work together as a team and make a clean sweep of the property 3. As the job is coming to a close, walk the site to ensure all operations were completed and nothing was left behind (piles of debris, equip., etc.) 4. Check out of the job in Aspire, apply material, and complete the ticket.
Key “Hollywood” Areas Identify the type of site • HOA, Commercial Office, Assisted Living Apartments, Retail, Hospital, or Municipality. Key Areas on each site is slightly different • Entry Signage, Leasing Office, Front of Buildings, Time sensitive, Employee Entrances, Sitting Areas
Main Entrance
Main Entrance
Main Entrance
Main Entrance
Main Entrance
Main Entrance
Main Entrance
Main Entrance
Main Entrance
Main Entrance
Sitting Area & walkway
Sitting Area & walkway
Sitting Area & walkway
Sitting Area & walkway
Sitting & Healing Area
Employee Entrance
Executive Director’s Path to Work
Our Customer’s Perspective
What the Customer is looking at from their vantage point
WHO ARE OUR CUSTOMERS?
Tuesday Afternoon Poker Group!
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Owners
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Property Managers
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Tenants
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Engineers
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Visitors
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EVERYONE!!!
What can they see? TRASH LEAF CLUTTER DEAD WOOD
What can they see? EDGING SEPARATION WEEDS
What can they see? DEBRIS DIRTY WINDOWS
What can they see? WHEN OUR CUSTOMER TURNS TO LOOK OUT THE WINDOW THIS IS WHAT HIS/HER VIEW IS
What they should see!
FRONT AND BACK AREAS OF THIS BED LOOK GREAT!
GENERAL BED MANAGEMENT
General Bed Management • As you are working the site, take a hard look from all perspectives • Use your eyes as a camera if you were to take a picture • What does not belong in the bed?
THIS WOULD LOOK BETTER AS AN OPEN MULCH BED UNTIL CUSTOMER DECIDES ON ENHANCEMENT
Remove!
Clean up!
Clean up!
Clean up!
Get It Out!
Get It Out!
ELIMINATE TO HELP WITH EFFICIENCY ON THE JOB AND IT WOULD LOOK CLEANER AS A MULCH BED
Eliminate!
Help Out!
Clean, even cuts
Treat volunteers like weeds
The use of transplanting can clean up a sloppy bed
Separation
Separation
Separation
Crouching Tiger, Hidden Weeds!
Eliminate weeds !
Crouching Tiger, Hidden Weeds!
This is not ornamental grass!
Crouching Tiger, Hidden Weeds!
Crouching Tiger, Hidden Weeds!
Crouching Tiger, Hidden Weeds!
Crouching Tiger, Hidden Weeds!
Bed Weeds!
Bed Weeds!
Bed Weeds!
Bed Weeds!
Volcano Weeds!
Crack Weeds!
Crack Weeds!
Crack Weeds!
Tree & Shrub Pruning Tools of The Trade
Ensure that the pruning blade is sharp
Loppers
Pruning saw
Flush Cut Against Trunk
v.2 11/07/07
H aShearing nd Pruning/She a ring 1. 2. 3. 4.
Utilizing the proper technique and timing for each plant to be pruned Removing all deadwood from plants throughout the year Making pruning cuts appropriate for the type and size of the plant being pruned Having all the right equipment needed for the pruning task at hand (pruners, loppers, hand saw, shears)
when loading the night before, to perform any type of pruning
v.2 11/07/07
HShearing a nd Pruning/She a ring 1. 2. 3. 4.
Utilizing the proper technique and timing for each plant to be pruned Removing all deadwood from plants throughout the year Making pruning cuts appropriate for the type and size of the plant being pruned Having all the right equipment needed for the pruning task at hand (pruners, loppers, hand saw, shears)
when loading the night before, to perform any type of pruning
Prune & Straighten
Sprouts & Suckers
Sprouts & Suckers
Sprouts & Suckers
Hangers
Broken Branches
Result of Poor, Early Pruning Practices
Still There After How Many Visits
Eye Pokers
Eye Pokers
Eye Pokers
Pruning to Match
Plants Grow at Different Rates
Dead & Declining
When Should You Remove? GENERAL RULE OF THUMB: REMOVE A PLANT IF IT IS >50% DEAD!
Entry way with a dead tree!
GREAT, WE IDENTIFIED THE DEAD MATERIAL. JUST REMOVE?!? THIS IS AN ENHANCEMENT OPPORTUNITY
Take it a step further
If It’s Dead…Pull It!
If It’s Dead…Pull It!
If It’s Dead…Pull It!
If It’s Dead…Pull It!
If It’s Dead…Pull It!
If It’s Brown, Cut It Out
Empty Bed Better Than a Dead Bed
If It’s Dead…Pull It!
Turf Management
Bare Spots
High Traffic Areas
Enhancement Opportunities MAYBE TURF IS NOT THE RIGHT ANSWER FOR SOME AREAS POSSIBLE GROUND COVER AREA
Enhancement Opportunities
DEAD TREE REMOVED, NOW WHAT? • SOD OR SEED TO REPAIR? • NEW TREE PROPOSED?
Turf Applications
DISCUSS THE TURF PROGRAM WITH SUPERVISOR, PM, AM, AND CLIENT TO MAKE SURE EVERYONE IS ON THE SAME PAGE
Curb Line Clean-up
Prior to Mowing
Prior to Mowing
Prior to Mowing
Managing Weeds
Up, Down & All Around
Up, Down, All Around
Up, Down, All Around
Up, Down, All Around
Up, Down, All Around
Up, Down, All Around
Up down and all around
Seasonal Color
Stay on Schedule, Weather Dependent
Always Detailed
Stay on Schedule, Weather Dependent
Where are your plants. Odd location?
Who is responsible for watering?
Goal: Clean, full flower beds
Tree Staking
Can you recognize poor staking?
Whether we install or not, we are responsible for the appearance
Still providing value?
Still providing value?
Killing me softly
Tree at risk
Site Observations
Image
Proper Uniforms and PPE
Facial Hair
Trucks & Trailers
Trucks, Trailers, Breaks
Attention to Detail Improving site quality