2014 Best Places to Work in Kentucky Magazine

BEST ! e sid nners n i i tion ear w c e y S cial ur 5+ e p S go tin a r celeb

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Kentucky Chamber and Kentucky SHRM announce

Small Company Winner:

Medium Company Winner:

Large Company Winner:

2014 presented by

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help make this all possible!

. . . . presenting . . . . . . . . platinum . . . . . . . . silver . . . . . . . . bronze . . . .

Table of Contents 10

Overall Employee Engagement........................................................ 4 Leadership & Planning.......................................................................11 Pay & Benefits..................................................................................... 16 Training & Development................................................................... 24 Work Environment............................................................................. 29 Role Satisfaction................................................................................37 Relationship with Supervisor..........................................................40 Corporate Culture & Communications.......................................... 45

10-Year Winner

Diagram for Success..............................................................................2 Message from KYSHRM.........................................................................3 Message from Kentucky Chamber......................................................3

Best Large Places to Work in Kentucky....................... 5 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

10

First Corbin Long Term Care..................................................8 Genentech..................................................................................8 Edward Jones............................................................................. 9 Bingham McCutchen LLP....................................................... 9 Aerotek Inc................................................................................. 9 Farm Credit Mid-America....................................................... 9 Corning Incorporated.............................................................. 9 Stantec........................................................................................ 9 CSI.............................................................................................. 10 Trilogy Health Services, Inc.................................................. 10 Total Quality Logistics........................................................... 10 Booz Allen Hamilton, Inc....................................................... 10 Crowe Horwath LLP............................................................... 10 Exceptional Living Centers....................................................12 Neustar, Inc...............................................................................12

16 17 18 19 20 21 22 23 24 25 26 27 28 29

10

Pikeville Medical Center.........................................................12 iPay Solutions, A Division of ProfitStars.............................12 Hilliard Lyons............................................................................13 NPAS; Parallon Business Solutions.....................................13 Sazerac Company....................................................................13 Papa John’s Corporate............................................................13 GILT Groupe...............................................................................14 Stock Yards Bank and Trust Company................................14 Neace Lukens, An AssuredPartners Company.................14 Baptist Health Louisville........................................................14 Allconnect.................................................................................14 Kentucky American Water.....................................................14 Montgomery County School System..................................15 The Sullivan University System............................................15

Best Medium Places to Work in Kentucky.................. 17 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16

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Community Bank Shares......................................................20 Balluff, Inc................................................................................20 Big Ass Fans..............................................................................21 Stoll Keenon Ogden PLLC......................................................21 ISCO Industries, Inc.................................................................21 Park Community Credit Union..............................................21 Genscape Inc............................................................................21 Harrison Memorial Hospital.................................................22 Traditional Bank, Inc..............................................................22 KORT..........................................................................................22 Frankfort Regional Medical Center.....................................22 V-Soft Consulting Group, Inc...............................................22 Signature Consulting Services, LLC...................................22 VanMeter Insurance Group/Employers Risk Services......23 Blue & Co., LLC........................................................................23 Harshaw Trane........................................................................25

17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32

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Kentucky Bank........................................................................25 Southcentral Kentucky Comm & Technical College.......26 WDRB/WMYO Television.......................................................26 Wyatt, Tarrant & Combs, LLP...............................................26 Somerset Community College............................................26 First Federal Savings Bank................................................... 27 Heritage Bank.......................................................................... 27 Bottom Line Systems, Inc.................................................... 27 Hazard Community & Technical College........................... 27 Twin Lakes Regional Medical Center.................................28 Mountjoy Chilton Medley LLP..............................................28 Somerset Nursing and Rehabilitation Facility.................28 Stites & Harbison....................................................................30 Bluegrass Cellular, Inc...........................................................30 University of Pikeville............................................................30 PBI Bank...................................................................................30

Best Small Places to Work in Kentucky......................31

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

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River Road Asset Management, LLC.................................34 Benefit Insurance Marketing...............................................34 The Heritage Nursing & Rehabilitation Facility...............35 Tenmast Software Company...............................................35 ARGI Financial Group.............................................................35 Veterinary Data Services, Inc..............................................35 Citizens Bank & Trust Co. of Jackson..................................35 Alure Salon and Day Spa......................................................36 Integrity IT................................................................................36 Strategic Communications...................................................36 McGregor & Associates, Inc.................................................38 Connected Nation..................................................................38 People Plus, Inc......................................................................39 Sturgill, Turner, Barker & Moloney, PLLC...........................39 Louisville Convention & Visitors Bureau...........................39

16 17 18 19 20 21 22 23 24 25 26 27 28 29

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Air Hydro Power......................................................................39 Jefferson National Financial Corp.......................................39 Dean Dorton.............................................................................41 Strategic Marketing.................................................................41 Fitness Consulting Group.....................................................42 Associations International...................................................42 Symbiotix, Inc..........................................................................42 Creative Lodging Solutions..................................................42 Unified Trust Company..........................................................42 KESA, The Kentucky Workers’ Compensation Fund.......43 Luckett & Farley......................................................................43 Nephrology Associates of Kentuckiana, PSC...................43 Leachman Buick GMC Cadillac............................................44 Hitcents.....................................................................................44

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Celebrating 10 years of Best Places to Work in Kentucky:

The Diagram for Success Ten years ago the Best Places to Work in Kentucky program launched with 35 winners in two size categories. Fast forward to 2014 where we celebrate 90 winners, representing the best of Kentucky in three size categories. Out of those original 35 winning companies, six have made the list every year, and in total we have celebrated over 200 unique companies as a best place to work. These companies are one of the reasons why Kentucky continues to be a great place to live and work, and they represent two of our most valuable resources—a quality workforce and world-class businesses. But there is always room for improvement, and we believe strengthening these assets will ensure the success of the Commonwealth’s future.

Program: conceived in 2004 to celebrate Kentucky’s elite employers who have successfully created work environments that staff enjoy and thrive in.

G oal: to raise the bar among employers, creating excellence and employee satisfaction in the workplace, thereby attracting talented people for years to come.

Part One: Employer Survey (25% of each company’s score) consists of an employer questionnaire used to collect information about each company’s benefits, policies, practices and other general information.

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Part Three: In-depth Analysis Combined employer/employee data allows the experts at Best Companies Group to conduct an in-depth analysis of the strengths and challenges that exist in each company.

Eligibility: open to all publicly or privately held organizations, either for-profit or not-for-profit. Companies must have at least 15 employees working in Kentucky to be eligible.

Part Two: Employee Survey (75% of each company’s score) involves a confidential 78 question employee survey which is used to evaluate the employee workplace experience and company culture.

Part Four: Making the List BCG’s experts determine which organizations meet the criteria necessary to make the list, and these employers are then compared to one another and ranked within their prospective company-size categories (small, medium or large).

Part Five: Best Companies Group Employee Feedback Report Participating companies receive a four-part Employee Feedback Report summarizing the data collected through the employee survey process. In addition, the report includes employee survey comments and Kentucky benchmarking data from the winners and non-winners. This report will help each company better understand its workforce and equip it with the information to make improvements.

The winning companies on the following pages are indeed innovators and set an example for other companies to follow.

As you read their profiles, you’ll see the often unique ways in which these companies are able to help their employees, their businesses and their communities. To learn more visit our website www.BestPlacestoWorkKY.com or call Best Companies Group toll-free at 1-877-455-2159 for more information.

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BEST PLACES TO WORK IN KENTUCKY 2014

The Kentucky Society for Human Resource Management is proud to be a founding partner of Best Places to Work in Kentucky.

The Best Places to Work in Kentucky program recognizes those employers who set an exemplary standard of excellence for both employee engagement and business success.

Human resource professionals lead the business of people in Kentucky. We know what’s next and what employers can do to be prepared for changing economic and business conditions. Today’s HR professionals guide their organizations with innovative strategies to increase employee engagement and performance. HR professionals are the CEO’s strategic partner in creating an adaptive advantage for Kentucky’s employers.

Kentucky SHRM, along with our thirteen local SHRM chapters, provides ongoing educational and leadership opportunities for over 2,700 human resource professionals throughout the Commonwealth. We lead our organizations and contribute to the effective strategies that impact the bottom line.

Kentucky SHRM is thrilled to recognize the best of the best in Kentucky. Enjoy learning more about our top employers in the pages to come, and feel free to call on them to find out more about their successful strategies and what they are doing to be ready for what’s next.

Kentucky SHRM. Engaging People.

Leading Organizations. Advancing Kentucky.

We are excited to celebrate the extraordinary efforts of 90 companies who have set the standard for creating positive working environments.

As president of the Kentucky Chamber, I am pleased so many Kentucky employers hold such a strong commitment to their employees. I am especially pleased that 56 of the 90 companies to be named a “Best Places to Work” this year are members of the Kentucky Chamber. From banks, to colleges, to health care facilities, this year’s list of winners encompasses a broad spectrum of services.

In order to make Kentucky’s economy thrive, we must be able not only to educate and employ Kentuckians here, but we also must entice those from out-of-state to want to work here. The Best Places program provides Kentucky companies with a tool to measure workplace satisfaction each year.

The Kentucky Chamber is proud to offer the Best Places to Work in Kentucky program – it provides a perfect venue to celebrate the companies who are doing their part to make the Commonwealth a great place to live and work. We strive to do our part for Kentucky businesses year-round in the halls of our state’s Capitol and at our Frankfort headquarters. From advocacy, to providing current economic data, to the business education programs we offer, the Kentucky Chamber works each day to unite business and advance Kentucky.

We thank each company for its participation in the Best Places initiative, and congratulate the winners on their efforts!

Congratulations to all of the 2014 Best Places to Work in Kentucky winning companies!

Susan Simmons, SPHR Chair, 2013 - 2014 Kentucky SHRM State Council www.kyshrm.org

Dave Adkisson President & CEO Kentucky Chamber www.kychamber.com

#BESTPLACESKY

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overall employee engagement Top Scorers: Alure Salon and Day Spa | ARGI Financial Group | People Plus, Inc | River Road Asset Management, LLC

Best Places to Work and The Drivers of Employee Engagement

by Peter B. Burke | President & Co-Founder | Best Companies Group

In most conversations, when people use the word “drivers,” they are usually referring to people who operate cars. In technology circles, drivers are those mysterious software downloads needed to make external devices work.

In my world of workplace research, “drivers” have a completely different meaning.

My firm, Best Companies Group (BCG), is in the business of measuring employee engagement and satisfaction. We then use this information to decide who makes our “Best Places to Work” lists. Throughout the process of determining the “Best Places to Work in Kentucky,” we surveyed just over 20,000 employees across the Commonwealth to discover what they thought about their employer. Those with the highest engagement levels made this list. Additionally, we studied the “drivers” of employee engagement. “Drivers” are those specific characteristics of a workplace culture that have the biggest impact on how emotionally connected employees are to their employer.

High employee engagement is not a plan — it’s a result. It’s a result of how the company is managed and how the employees are treated. Many believe that adding benefits and hoping for the

best will do the trick. Most likely it will not, and it will be expensive.

Many people in leadership say they are committed to making the necessary changes to begin improving the employee experience, but don’t really believe in what they are doing. Those attempts will fail as well. You have to believe in what you’re trying to accomplish.

Through the employee survey process used to determine the “Best Places to Work in Kentucky,” we collected a large amount of data.

From that data we can point to the top 10 “drivers” that contribute to converting employees to committed and connected associates. The survey results are broken down into eight “Core Focus Areas” used to evaluate each organization. You can see the complete survey with all of the questions at www.BestPlacesToWorkKY.com. These first seven “Core Focus Areas” are designed to gain specific information about employees’ experiences and satisfaction levels. The eighth “Core Focus Area” measures “Overall Employee Engagement.”

We can identify which of the statements in the first seven categories have the biggest impact on “Overall Employee Engagement.”

Those top 10 drivers of engagement for Kentucky employees are:

1

iking the type L of work they do

4

Having fun at work

7

Quality being a top priority with the organization

2

eing treated like B people, not numbers, by the organization

5

Understanding the importance of one’s role to the success of the organization

8

Receiving fair pay for the work performed

Being satisfied with the organization’s benefits package

9

6

The leaders of the organization caring about their employees’ well being

10

Making good use of one’s skills and abilities

3

Being satisfied with how one’s supervisor handles work-related issues

Just like knowing the details of the products you are selling is important, knowing the drivers of engagement is the first step. And like a potential client, you need to find out what your employees are thinking and feeling. What drives your associates? How do you find out? Simply ask them. Those conversations will go a long way in building the connectedness you want within your team.

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BEST PLACES TO WORK IN KENTUCKY 2014

All participants in the “Best Places to Work in Kentucky” program receive their Employee Feedback Report, which includes the results of the employee survey as well as the Kentucky benchmark reports.

While making it on the list is great, many participants also see it as an efficient way to find out just what their employees are thinking and feeling. To see the reports and learn more about the process, check out www.BestPlacesToWorkKY.com.

LARGE COMPANY WINNERS FYI: Large Companies have at least 500 U.S. employees

Best Large Places to Work in Kentucky

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Rank

Previous Rank

Total Years Ranked

Company Name

Survey Administrator Location

Web Address

1

4***

3

First Corbin Long Term Care

Hazard

www.forchtgroup.com

2

2

4

Genentech

Louisville

www.gene.com

3

5

9

Edward Jones

Winchester

www.edwardjones.com

4

NR

1

Bingham McCutchen LLP

Lexington

www.bingham.com

5

NR

1

Aerotek Inc.

Hanover, MD

www.aerotek.com

6

9

2

Farm Credit Mid-America

Louisville

www.e-farmcredit.com

7

3

6

Corning Incorporated

Harrodsburg

www.corning.com

8

37

2

Stantec

Lexington

www.stantec.com

9

15

2

CSI

Paducah

www.csiweb.com

10

1****

7

Trilogy Health Services, Inc.

Louisville

www.trilogyhs.com

11

14

2

Total Quality Logistics

Lexington

www.tql.com

12

10

5

Booz Allen Hamilton, Inc.

Radcliff

www.boozallen.com

13

8

10

Crowe Horwath LLP

Louisville

www.crowehorwath.com

14

25

3

Exceptional Living Centers

Lexington

www.exceptionallivingcenters.com

15

NR

1

Neustar, Inc.

Louisville

www.neustar.biz

16

13

7

Pikeville Medical Center

Pikeville

www.pikevillehospital.org

17

19

2

iPay Solutions, A Division of ProfitStars

Elizabethtown

www.profitstars.com

18

31

8

Hilliard Lyons

Louisville

www.hilliard.com

19

34

8

NPAS; Parallon Business Solutions

Louisville

www.npasweb.com

20

26*

3

Sazerac Company

Louisville

www.sazerac.com

21

NR

1

Papa John's Corporate

Louisville

www.papajohns.com

22

NR

1

GILT Groupe

Shepherdsville

www.gilt.com

23

37*

6

Stock Yards Bank and Trust Company

Louisville

www.syb.com

24

40

6

Neace Lukens, An AssuredPartners Company

Louisville

www.neacelukens.com

25

20

10

Baptist Health Louisville

Louisville

www.baptisthealthlouisville.com

26

16

2

Allconnect

Lexington

www.allconnect.com

27

NR

1

Kentucky American Water

St. Louis, MO

www.kentuckyamwater.com

28

NR

1

Montgomery County School System

Mount Sterling

www.montgomery.kyschools.us

29

NR

1

The Sullivan University System

Louisville

www.sullivan.edu www.spencerian.edu www.sctd.edu

BEST PLACES TO WORK IN KENTUCKY 2014

We’re Hiring

Survey Administrator Contact

Survey Administrator Title

U.S. Employees

KY Employees

Kathy Hall

President First Corbin Long Term Care

1380

1380

Shannon Burch

Supply Chain Region North America

11998

38

Carmack Kersey

Financial Advisor

35353

364

4

Bethany Denning

Senior Manager, Human Resources

1457

150

4

Jackie Stare

Marketing Writer

5485

68

4

Jamie Swaim

Director Human Resources

1157

422

4

Tracy Brozovic

Human Resources Manager

11750

420

Karen Poteat

HR Consultant

5184

275

4

Ryan Powless

HR Specialist

1117

301

4

Abbey Foster

Director of Talent Engagement

8251

858

4

Bethany Curee

Marketing Assistant

2345

193

4

Edward G. Miller

Associate

23058

94

Julie Davis

Communications

3000

100

Erica Johnson

HR Generalist

1727

35

Andi Pollard

HR Business Partner

1419

100

Melissa Coleman

AVP, Human Resources

2349

2345

Stephanie Washington

HR, Supervisor

5199

290

Allyson Wolfe

Vice President, Associate Director HR

1039

633

4

Susan Rademaker, PHR

HR Manager

599

406

4

Susan Lehmann

Dir. Human Resources

1293

62

4

Bob Smith

Vice President of Global Human Resources

17344

841

4

Rosie Hockersmith

HR Manager

867

240

Rob Bratcher

Employee Relations Consultant

567

516

Amy Anderson

Human Resource Generalist

638

270

Laura Brown, SPHR

Human Resources Manager

3248

3248

MaryRose Dailey

Senior Human Resource Business Partner

785

193

Valoria Armstrong

Director, Human Resources Business Partner

6748

128

Donna McGuire

Information Specialist

690

690

Melissa Lowe

Director of Human Resources

1146

1072

*Last ranked in 2012

*** Last ranked in 2010

**** previously won as Trilogy Health Services, LLC - Home Office

4

4

4

NR = Not previously ranked

#BESTPLACESKY

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large company

1 First Corbin Long Term care owns nine Health and Rehabilitation Centers in Eastern Kentucky. The facilities provide a warm, cozy and inviting environment with 24 hour nursing care to over 1100 residents.

Services include Hospice Care, Physical/Occupational and Speech therapy, pharmaceutical and laboratory services, as well as daily activities and menus.

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Considered the founder of the industry, Genentech, now a member of the Roche Group, has been delivering on the promise of biotechnology for over 35 years. Genentech uses human genetic information to discover, develop, manufacture and commercialize medicines to treat patients with serious or life-threatening medical conditions.

It’s simple math, really.

best people + best practices = best places to work

www.harrisonmemhosp.com 8

BEST PLACES TO WORK IN KENTUCKY 2014

Winner 4 years running

large company

3

4 Edward Jones is the nation’s largest financial-services firm in terms of branch offices, with nearly 11,500 U.S. locations. Every aspect of their business, from investment types to branch locations, is designed to cater to more than 7 million individual investors in communities where they live and work.

5

Bingham McCutchen’s Global Services Center in Lexington, Ky., is the firm’s administrative hub, providing support for lawyers and staff in 14 offices spanning the United States, Europe and Asia.

Aerotek® Inc. is a leading provider of technical, professional and industrial recruiting and staffing services. Established in 1983, Aerotek has grown from a small company to a world-renowned staffing organization. Throughout this impressive growth Aerotek remains strong in its commitment to deliver the “perfect fit” employee to our customers.

6 Farm Credit Mid-America delivers financial services to agriculture and rural America.

7

8 Corning is the world leader in specialty glass and ceramics. Corning creates and makes keystone components that enable high-technology systems for consumer electronics, mobile emissions control, telecommunications and life sciences. Corning succeeds through sustained investment in R&D, over 150 years of materials science and process engineering knowledge, and a distinctive collaborative culture.

Stantec is an active member of the communities we serve, that’s why we design with community in mind. The Stantec community unites more than 13,000 employees working in over 200 locations.

We collaborate across disciplines and industries to bring buildings, energy and resource, and infrastructure projects to life.

#BESTPLACESKY

9

large company

10

9 Computer Services, Inc. (CSI) was incorporated in 1965 with six employees and three customer banks.

Today, CSI is one of the nation’s largest providers of dynamic technology solutions that help financial institutions and corporate entities remain competitive, compliant and profitable. CSI’s efforts provide customers with a trusted technology partner, shareholders with a good return on their investment, and CSI employees with a great place to work.

11

TQL is one of the fastest growing providers of transportation logistics services in North America, connecting shippers who have product that needs to be moved with truckload carriers who have the capacity to move it. The company’s more than 2,300 employees identify the right trucks for particular freight loads, negotiate rates, and work to satisfy their customers’ delivery requirements.

12

13 Booz Allen Hamilton has been at the forefront of strategy and technology consulting for a century.

Today, Booz Allen is a leading provider of management consulting, technology, and engineering services to the US government in defense, intelligence, and civil markets, and to major corporations, institutions, and not-for-profit organizations.

10

Trilogy Health Services is dedicated to being the Best Healthcare Company in the Midwest by providing exceptional, comprehensive care to seniors in every community it serves. Trilogy operates multiple senior health communities throughout Kentucky, Illinois, Indiana, Ohio and Michigan. Trilogy is committed to building their team with only the best.

BEST PLACES TO WORK IN KENTUCKY 2014

Crowe Horwath LLP is one of the largest public accounting and consulting firms in the United States.

Under its core purpose of “Building Value with Values®,” Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services.

leadership & planning Top Scorers: Edward Jones | First Corbin Long Term Care | The Heritage Nursing & Rehabilitation Facility People Plus, Inc | River Road Asset Management, LLC

Employees Care When their Leaders Care Contributors: Joel DiGirolamo | President | Turbocharged Leadership | www.turbochargedleadership.com and Amanda Huddleston, CSP | Vice President | People Plus, Inc | www.peopleplusinc.com

When Kentucky employees completed the survey for the Best Places to Work in Kentucky program, the overwhelming response in regards to the questions on leadership was that leaders who cared about their employees’ well being had a unique advantage — the employees were more engaged. This begs the question: how do you create leaders who not only care about their employees, but are able to express it in a manner employees can relate to?

Research shows that charismatic leadership is primarily about two things: building rapport with your team members and communicating a compelling vision. Like a heat-seeking missile, honing in on a team member’s passion, connecting with it whenever appropriate, and linking that energy to your projects will bring you one step closer to becoming a high-performing leader. This idea comes from Joel DiGirolamo, author of Leading Team Alpha and president of Turbocharged Leadership out of Lexington, Kentucky.

DiGirolamo also believes

“ passion is about drive and motivation — an internal energy that pulls you forward and connects you deeply with your interest.”

Finding and engaging with this passion in your team members will show them you genuinely care and will help build a deep connection to you and to their work. An individual’s passion does not necessarily have to be something that is related to their work to provide workplace motivation. DiGirolamo shares the story of a team member who once had an encyclopedic brain for music. When given the name of a song, he could tell you who performed it, how many weeks it was on the top 100 and its highest peak on the charts.

Although this information didn’t correlate directly to his job, when his skill was woven into team meetings, he would feel recognized and respected and, therefore, be engaged in the meeting.

Another Kentucky-based company has found great success in the area of leadership. Amanda Huddleston, Vice President of People Plus, shares one of her company’s goals:

“ We want everyone who has worked with us to be better for having done so.”

Huddleston goes on to explain that this includes their assigned employees, clients and, most importantly, their staff. They understand that it is easy to become so driven by numbers that those in management can forget there are real people behind those numbers — people with families, personal stress, health scares, new love, new babies, and so on. If you do not truly care about your employees’ life and well-being, why should they care about your company? Because they are a family-owned and operated business, People Plus works hard to help their employees know they are part of that family through intentionally getting to know them, finding their strengths and helping them develop professionally and personally. Huddleston believes if employees are a good fit for their company and are succeeding in their personal life, they will succeed professionally, which ultimately benefits the company.

Leading effectively means that instead of asking what you can do for me, I ask what can I do for you to make you a better employee, spouse, parent, daughter, son, friend. Employees will then begin to connect at a deeper level that causes them to focus their energies and passions back toward the company.

#BESTPLACESKY #BESTPLACESKY

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large company

14

Exceptional Living Centers is a healthcare management company that oversees 15 pediatric, nursing centers and retirement communities throughout the Midwest. With nearly 2,000 employees, Exceptional Living Centers’ mission is to foster individuality in residents and employees and to promote dignity and quality of life by providing exceptional care to those served.

16

15 Neustar, Inc. (NYSE: NSR) is a trusted, neutral provider of real-time information and analysis to the communications services, financial services, retail, media and advertising sectors. Neustar applies its advanced, secure technologies to help its clients promote and protect their businesses. Trusted, impartial, unmatched - that’s Neustar. Neustar is the company behind the networks people use every day.

17

To us, science is personal.

Pikeville Medical Center, a member of the Mayo Clinic Care Network, has achieved national recognition many would think is unattainable. This 88-year-old institution is the nation’s only repeat winner of the National Hospital of the Year. PMC has also been named one of the Nation’s Best Regional Hospitals

by U.S. News & World Report.

iPay is a leading bill pay provider to over 4,000 Financial Institutions, half of the nation’s credit unions and nearly 40% of all the nation’s community banks. The core product suite includes: consumer bill pay, small business solutions, mobile bill pay and peer to peer payments (P2P).

Quality staffing solutions is what we do.

A Best Place to Work is who we are.

Jacki, patient

www.peopleplusinc.com

Madisonville • Princeton • Henderson • Calvert City • Lexington • Louisville • Greenville

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BEST PLACES TO WORK IN KENTUCKY 2014

large company

18

Hilliard Lyons provides comprehensive financial services. The firm assists clients with retirement planning, wealth management, education funding, business succession issues, and trust and estate planning. Hilliard Lyons’ offerings include stocks, bonds, options, mutual funds, annuities and public finance assistance. The firm operates in approximately 80 locations throughout the Midwest and Southeast.

20

19

NPAS is now proudly a part of Parallon and its Business Performance Group. Parallon Business Performance Group provides full service revenue cycle outsourcing, consulting, management services, extended business office services, payment compliance, and denial management. NPAS is the healthcare industry’s largest provider of extended business office services.

Sazerac is a family-owned company and diversified producer and marketer of spirits and wines.

21 Papa John’s creates brand loyalty by providing authentic, superior-quality products, legendary customer service and exceptional community service. As we celebrate our 30th Anniversary in 2014, Papa John’s is committed to keeping The Main Thing, by delivering a superior quality pizza and remembering that People Are Priority Always.

For us, the driving force behind that principle comes from the dedication and commitment of our staff and faculty.

Without them, our success and the success of our students would not be possible.

#BESTPLACESKY

13

large company

22

23 Gilt provides instant insider access to today’s top designer labels, at up to 60% off retail. Become a member and find something new every day for women, men, kids and home as well as exclusive local services and experiences. Sign in and see what inspires you today.

24

Neace Lukens, an AssuredPartners Company, is a full service insurance brokerage and consulting firm providing property and casualty insurance, life and health insurance, risk management services, surety bonds and third party administration for both property and casualty and employee benefit clients in a variety of industries. The company specializes in delivering individually tailored insurance to personal and commercial clients and applying innovative marketing techniques in designing the appropriate coverage for each client.

25

Baptist Health Louisville is Louisville’s preferred East End medical center, with specialized services for women’s health, cancer, heart, orthopedics, neurosciences, emergency care, rehabilitation, sleep disorders, occupational health, and behavioral health, including psychiatric and chemical dependency care. The mission of Baptist Health Louisville is to exemplify our Christian heritage of service of providing quality healthcare services by enhancing the health of the people and communities served.

26

27 Allconnect helps consumers make wise, costeffective decisions by explaining the options, service plans and service providers available across a broad array of home services including home phone service, cable, satellite, high-speed Internet and communication bundles.

14

S. Y. Bancorp, Inc., with $2.3 billion in assets, was incorporated in 1988 as a bank holding company. It is the parent company of Stock Yards Bank & Trust Company, which was established in 1904 in Louisville, Kentucky, and now has offices in the Louisville, Indianapolis and Cincinnati metropolitan markets.

BEST PLACES TO WORK IN KENTUCKY 2014

Kentucky American Water, a subsidiary of American Water, is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately half a million people in portions of 10 counties.

large company

28 The Montgomery County School System is a rural district located in a supportive, progressive community and has a student enrollment of nearly 5,000. The Schools vision is to lead all of Kentucky’s children by achieving top 10 in everything they do and is aligned with the mission to serve as a model by creating and sustaining a top-notch, comprehensive, educational program that serves to promote public schools.

29

The Sullivan University System is comprised of institutions of higher learning dedicated to providing educational enrichment opportunities for the intellectual, social, and professional development of its students. The schools of The Sullivan University System offer career-focused curricula with increasing rigor from the diploma through the associate, bachelor’s, master’s, and doctoral degree levels.

The System also owns two Dale Carnegie locations and is the home of The Bakery, Julep’s Catering, and Winston’s Restaurant.

Keeping an eye on Frankfort

More than 1,000 bills and resolutions were led this year. Dozens of regulations are led every month.

Who’s looking out for your business?

The Kentucky Chamber’s public affairs team is working toward:     

A well-educated workforce Responsible government spending Healthier citizens A competitive business environment Sensible government regulations

kychamber.com #BESTPLACESKY

15

pay & benefits Top Scorers: Integrity IT | River Road Asset Management, LLC

Does Pay Matter?

By: Shawn Herbig | President | IQS Research | www.iqsresearch.com

Every company wants engaged employees, and every employee wants (and deserves) to be paid fairly. But the connection between engagement and pay is complex and often misunderstood. Pay is a “basic” element of engagement and, as such, once the standard pay is met, increasing it will generate very little additional benefit. This is why some employees will say pay is less important than other aspects of their job. They feel they are already being paid fairly, and are therefore free to focus on other aspects of the job. Think of it this way: if your people like their

job and work hard at it, paying them another $1/hour won’t cause them to work harder or enjoy their job more. On the other hand, employees who believe they are not being paid fairly feel trapped.

In this case, even normal aspects of the job are perceived negatively, and this will cause a decrease in engagement.

This typically leads to high turnover and difficulty recruiting.

The bottom line is this: if you want engaged employees, they must feel they are being paid fairly.

But once this is achieved, additional engagement must come from other areas.

Pay vs. Engagement

Image courtesy of Shawn Herbig, IQS Research

Ideal pay range

100%

Engagement Score

90% 80% 70% 60% 50%

Lack of fair pay drives down engagement

Once fairness and parity are achieved additional pay will no longer increase engagement

40% 30% 20% 10% 0% Significantly Below Market

Market Avg.

Employee Pay

Significantly Above Market

By: Phil Miller | President | Integrity IT | www.integrityky.com

The leadership team at Integrity IT recognizes that both owners and employees are responsible for the success of our company. As a result, it is important that all members are compensated fairly and generously. We extensively research the market to ensure we are offering our talented team members competitive salaries and the best benefits possible.

Additionally, we offer above-average amounts of paid vacation and require employees to use it.

Our employees’ and their families’ welfare is our top priority. As a result, our company has hard-working, productive employees and almost no turnover.

16

BEST PLACES TO WORK IN KENTUCKY 2014

MEDIUM COMPANY WINNERS FYI: Medium Companies have 150-499 U.S. employees

17

Best Medium Places to Work in Kentucky

18

Rank

Previous Rank

Total Years Ranked

Company Name

Survey Administrator Location

Web Address

1

28****

2

Community Bank Shares

Lexington

www.yourcommunitybank.com

2

NR

1

Balluff, Inc.

Florence

www.balluff.us

3

7

6

Big Ass Fans

Lexington

www.bigassfans.com

4

2**

6

Stoll Keenon Ogden PLLC

Lexington

www.skofirm.com

5

4

4

ISCO Industries, Inc

Louisville

www.isco-pipe.com

6

10 SM

2

Park Community Credit Union

Louisville

www.parkcommunity.com

7

1*** SM

2

Genscape Inc.

Louisville

www.genscape.com

8

12

4

Harrison Memorial Hospital

Cynthiana

www.harrisonmemhosp.com

9

18 SM

7

Traditional Bank, Inc.

Mount Sterling

www.traditionalbank.com

10

11

10

KORT

Louisville

www.kort.com

11

23

8

Frankfort Regional Medical Center

Frankfort

www.frankfortregional.com

12

NR

1

V-Soft Consulting Group, Inc

Louisville

www.vsoftconsulting.com

13

NR

1

Signature Consulting Services, LLC

Louisville

www.ltcrevolution.com

14

NR

1

Van Meter Insurance Group/ Employers Risk Services

Bowling Green

www.vanmeterins.com

15

22

3

Blue & Co., LLC

Louisville

www.blueandco.com

16

17

2

Harshaw Trane

Louisville

www.harshawtrane.com

17

27 SM

3

Kentucky Bank

Paris

www.kybank.com

18

25 SM

3

Southcentral Kentucky Community & Technical College

Bowling Green

www.southcentral.kctcs.edu

19

22 SM

3

WDRB/WMYO Television

Louisville

www.wdrb.com

20

38

8

Wyatt, Tarrant & Combs, LLP

Louisville

www.wyattfirm.com

21

29

9

Somerset Community College

Somerset

www.somerset.kctcs.edu

22

35

9

First Federal Savings Bank

Elizabethtown

www.ffsbky.com

23

28

4

Heritage Bank

Hopkinsville

www.bankwithheritage.com

24

21

5

Bottom Line Systems, Inc.

Crescent Springs

www.onlinebls.com

25

34*

4

Hazard Community & Technical College

Hazard

www.hazard.kctcs.edu

26

33

2

Twin Lakes Regional Medical Center

Leitchfield

www.tlrmc.com

27

26 SM

8

Mountjoy Chilton Medley LLP

Louisville

www.mcmcpa.com

28

24** SM

2

Somerset Nursing and Rehabilitation Facility

Somerset

www.somersetnursing.com

29

32

10

Stites & Harbison

Louisville

www.Stites.com

30

NR

1

Bluegrass Cellular, Inc.

Elizabethtown

www.bluegrasscellular.com

31

25** SM

2

University of Pikeville

Pikeville

www.upike.edu

32

NR

1

PBI Bank

Louisville

www.pbibank.com

BEST PLACES TO WORK IN KENTUCKY 2014

Survey Administrator Contact

Survey Administrator Title

U.S. Employees

KY Employees

We’re Hiring

Lisa Morley

Human Resources Manager

210

35

4

Jenny Arbino

HR Director

157

157

4

Rachele Nader

Continuous Improvement Manager

483

483

Denise Wilson, SPHR

Director of HR

278

255

Heather Cheek

HR Director

387

139

Sharon Thompson

SVP of Human Resources

182

163

Sarah Meares

Human Resources Coordinator

195

81

4

Rebecca Jenkins

Director of Human Resources

299

299

4

Elaine Highley

Director of Human Resources

207

207

Paula Lutz

Human Resources Director

307

298

4

Bev Young

Director of Human Resources

491

491

4

Bijal Shah

HR Manager

345

23

Ben Adkins

Media Relations Manager

209

209

Lydia Gilliam

Human Resources Coordinator

152

132

Chris Olson

Chief Operations & HR Officer

318

94

Ruth Reid

Director, Human Resources

278

246

Carol Caskey

Sr. VP/Director of Human Resources

230

230

Sherri Forester

Director of Human Resources

205

205

4

Steven A. Ballard

CFO

171

171

4

Chasity Grauel

Director of Human Resources

336

224

Jill Meece

H.R. Director

348

348

Susan Simmons

EVP/HR Director

279

279

Angela Mayes

VP Human Resources

263

193

Lynette Koenig

Director of Human Resources

299

229

Vickie Combs

Sr. Director of Human Resources

250

250

Kimberley Rayls/Jerrod Davis

Director of HR/Director of Radiology

332

332

Laura Davis

HR Manager

247

174

Billie Caldwell

Human Resource Director

157

157

Becky Dan

Marketing Manager

488

292

4

Brandi Bradford

Support Services Administrator

468

468

4

Michael Pacheco

Human Resources Director

284

284

4

Jill Hill

Senior VP & Human Resources Director

271

271

4

4

4

*Last ranked in 2012 ** Last ranked in 2011 *** Last ranked in 2010 **** Last ranked in 2009 SM = Previously made small/medium list NR = Not previously ranked

#BESTPLACESKY

19

medium company

1 Community Bank Shares is a banking organization that provides loans, deposit accounts, treasury management, and other financial products to both businesses and consumers through two wholly-owned subsidiaries, Your Community Bank and The Scott County State Bank. The Banks are community-oriented and offer a variety of financial services to their local

22

Balluff is a world leader and one of the most efficient manufacturers of sensor technology with North American headquarters located in Florence, KY. Balluff provides the services, application support, and training you need around the world to ensure your success. Products include: inductive, photoelectric, vision, capacitive and magnetic sensors as well as linear transducers, RFID systems, and networking products.

Property & Casualty Employee Bene�ts

INSURANCE

Risk Management

Neace Lukens An AssuredPartners Company

LOUISVILLE (Headquarters) 2305 River Road Louisville, KY 40206 Local: (502) 894-2100

www.NeaceLukens.com 20

BEST PLACES TO WORK IN KENTUCKY 2014

Personal Insurance Surety & Bonds

medium company

3

4 Our provocative moniker originated with massive overhead fans that brought comfort and energy savings. Today, though, Big Ass Fans is fans, lights and our unique approach. Big Ass means quality, design and working directly with customers to solve their problems. We don’t do things halfway. We go Big Ass.

5

6

Stoll Keenon Ogden PLLC aims to provide its clients with the utmost in legal services while providing employees with the best possible place to work.

Professionals working in an exciting, rewarding and collegial environment understand the importance of putting the client first. Attorneys committed to inspired and unique legal solutions aren’t just practicing law.

They’re elevating it to a work of art.

Since 1962, ISCO Industries, Inc., a global customized piping solutions provider headquartered in Louisville, Ky., stocks and sells a wide variety of HDPE pipe, piping materials, and offers custom HDPE fabrication to provide piping solutions for multiple applications. ISCO has more than 30 facilities in North America, Australia and Chile.

Park Community Credit Union is a mission based organization that offers a full range of competitive financial products. Our mission is to help our members, our employees, and our communities succeed. The credit union focuses on matching the right product/service to the member’s needs, because their success matters most.

7 Genscape is the leading global provider of real-time data and intelligence for commodity and energy markets, driven to improve market transparency and efficiency. Genscape delivers innovative solutions across a number of asset classes including: Oil, Power, Natural Gas and LNG, Agriculture, Petrochemical and NGLs, Maritime, and Renewables. Genscape clients often gain first-mover advantage, improve risk management, or increase operational efficiency.

#BESTPLACESKY

21

medium company

8

9 Traditional Bank has been providing community banking services in Kentucky since 1902. The Bank offers online banking, mobile banking, and a full range of checking, savings and mortgage products for your home or business. As an independent, community bank their mission is to be recognized as an active and responsible corporate citizen.

Harrison Memorial Hospital is a regional medical center located in the heart of Harrison County.

HMH provides acute medical, surgical, obstetrical and intensive care services as well as a wide array of outpatient services. HMH is considered by its peers to be a progressive entity in rural health. While our town is small, the healthcare we deliver is BIG!

10

11

Frankfort Regional Medical Center achieves high honors for patient care and nursing excellence, as well as several prestigious accreditations. Those include The Joint Commission’s recognition as one of the Top Performers on Key Quality Measures, The Joint Commission Gold Seal of Approval, Commission on Cancer accreditation, and Magnet™ designation.

KORT has specialized in outpatient physical and occupational therapy in Kentucky for over 25 years.

KORT clinicians work with patients to regain strength, increase flexibility, improve mobility and reduce pain without drugs or surgery. With over 40 locations KORT has the most board certified Orthopedic and Vestibular Specialists in the region. KORT’s ATC’s provide sports medicine to over 30 High Schools and Colleges in Kentucky.

12

13

IT Staffing V-Soft has reconstructed the traditional IT staffing model, infusing supply chain management excellence across its talent acquisition approach.

Rather than starting with job requisitions, V-Soft begins at the top of the chain establishing an open and collaborative partnership with business leaders and hiring managers.

22

BEST PLACES TO WORK IN KENTUCKY 2014

Signature Consulting Services provides management and support services to Signature HealthCARE, a leading provider of long-term, rehabilitation and health care services in the Eastern and Southeastern United States, operating 90 communities in eight states with more than 15,000 employees. Signature’s organizational culture is founded on three pillars: Learning, Spirituality, and Intra-preneurship.

medium company

14

Van Meter Insurance is a privately held agency affiliated with Houchens Industries, the country’s largest 100% ESOP. VMI is incorporated in the state of Ky. and is comprised of 150+ employees over four locations handling over $450 Million in annual premium. We are an employee focused company dedicated to putting the needs of our clients first through absolute determination and exceptional teamwork.

15

Blue & Co is a regional public accounting firm with eight offices in Kentucky, Indiana and Ohio providing business consulting and certified public accounting services to organizations throughout the Midwest. Founded in 1970, Blue believes an independent accounting firm should provide client management with ideas and solutions to enhance the success of the entire organization.

Congratulations

Williamsburg Health & Rehabilitation Center “KAHCF 2013 Facility of the Year”

Your success is our goal!

Kentucky Chamber

Business Education Training seminars and conferences Energy/Environmental Occupational Safety & Health Human Resources Supervisory

Publications Timely human resource guides help you find answers to complex questions. Kentucky and federal mandatory postings help you stay in compliance.

Get Answers. Stay in Compliance. Work Better. Online community for human resource professionals and small business owners Provides up to date tools, guides, forms and information from the Kentucky Chamber of Commerce.

Proud to be a founding partner of Best Places to Work in Kentucky. #BESTPLACESKY

23

training & development Top Scorer: River Road Asset Management, LLC

Training & Development Differentiators

Percentage of Positive Responses

From the Survey: When analyzing the results from the 2014 Best Places to Work in Kentucky survey, training and development emerges as one of the top three topics that serves as a differentiator between the companies who do and do not make the list. The graph below shows the results of questions employees were asked based on the topic of training and development. The graph also shows how the responses from winning companies differed from those who did not make the list.

100% 90% 80% 70% 60% 50%

This organization provided as much initial training as I needed

This organization provides as much ongoing training as I need

This organization provided enough technology, equipment and resources I need to do my job well

2014 Winning Companies

The computer or other hardware I use to do my job is dependable

The software and program applications I use to do my job are adequate

Technology issues are resolved in a timely manner

Technology issues affecting my work are communicated to me in a timely manner

I understand what is expected for career advancement

I am encouraged to explore other growth or advancement opportunities within the organization

There is room for me to advance at this organization

I trust that if I do good work, I will be considered for a promotion

2014 Non-Winning Companies

Contributor: Elizabeth T. Aubrey | Human Resources Manager | River Road Asset Management, LLC | www.riverroadam.com

From a Winner: No one knows the importance of training and development more than our four-time Best Places to Work in Kentucky winner, River Road Asset Management. River Road, who was ranked number two on our small/medium list for three years in a row before hitting number one this year on the small list, recognizes that there are certain training and development limitations associated with being a small organization.

They have overcome these limitations by blending internal programs with external industry and role-specific programs.

According to Elizabeth T. Aubrey, the Human Resources Manager, “A core component of our organizational culture is continuous improvement. As such, training and development is a key focus for all associates.” One of the ways River Road is able to effectively

24

BEST PLACES TO WORK IN KENTUCKY 2014

communicate this emphasis is through River Road University, “RRU,” which offers both one-on-one and group training and developing opportunities. RRU allows for an interactive experience between the firm’s leading topical experts and developing associates.

Because River Road is an institutional investment management firm, based on the unique niche of the absolute value investment discipline, it is important that training and development not only address a holistic understanding of operations within the organization but also industry-leading, role-specific programs that deepen associates’ knowledge of the investment management industry’s best practices. Aubrey explains that River Road has “found that this blended training and development offering gives our associates the advantage of having access to the most current industry knowledge, while building the capability to effectively apply such knowledge to meet the firm’s unique needs.”

medium company

16

Harshaw Trane, a Kentucky based professional services company, delivers sustainable energy environments to commercial and institutional clients in Kentucky and Southern Indiana. By partnering with building owners and design/construction professionals, Harshaw Trane delivers the innovative technology and systems that optimize performance while minimizing energy use and reducing costs over the entire life cycle of a building.

17

14084_BPTWKentuckyAd_FINAL_PRINT.pdf

Kentucky Bank headquartered in Paris, Kentucky, is a locally owned and publicly traded financial institution, with 15 branches located in eleven Kentucky communities. The Bank has offices in Cynthiana, Georgetown, Lexington, Morehead, Nicholasville, Richmond, Sandy Hook, Versailles, Wilmore, Winchester, and Paris. The Bank offers checking, savings, money market accounts, CDs, safe deposit boxes, credit cards, and other consumeroriented services.

1

3/27/14

12:05 PM

COMMITTED TO KENTUCKY We moved our corporate headquarters from Florida to Louisville in 2010 to join an aging care ecosystem, and to engage with a skilled healthcare workforce spread throughout the Commonwealth.

C

M

Y

CM

MY

Signature HealthCARE Home Office Louisville, KY

We provide over 4,000 jobs to Kentucky residents and operate 28 locations statewide, even growing when others are leaving, acquiring 10 Kentucky locations in the past year.

We are proud to call Kentucky home.

CY

CMY

K

12201 Bluegrass Parkway Louisville, KY 40299 (502) 568 - 7800

LTCrevolution.com

Facebook.com/SignatureHealthCARE

@LTCrevolution

#BESTPLACESKY

25

medium company

18

Celebrating 75 years this spring, Southcentral Kentucky Community & Technical College (SKYCTC) has established a rich tradition as a leader in higher education as one of the nation’s fastest growing two-year colleges. The institution’s six campuses are located in one of the fastest growing regions of Kentucky.

20

19 WDRB-TV operates three full power television stations and five total TV channels (three HD channels, & two SD) in the Louisville market. WDRBTV provides news, weather and vital information to 29 counties and provides a robust variety of entertainment programming to people of all ages.

21

Wyatt, Tarrant & Combs, LLP was founded in 1812 and is a full service law firm. The firm was founded on and continues to deliver sound legal advice, prompt service, vigorous advocacy, thoughtful counseling and attention to detail. The firm was built on a tradition of service and the firms attorneys are known not only for their legal skills, but also for civic, community and political leadership.

Somerset Community College is a comprehensive two-year institution of higher education that provides accessible and affordable education and training through academic and technical associate degrees; diploma and certification programs in occupational fields; pre-baccalaureate education; adult, continuing, and transitional education; customized training for business and industry; and distance learning.

Congratulating the 2014 Best Places to Work Winners!

www.papajohns.com 26

BEST PLACES TO WORK IN KENTUCKY 2014

medium company

22

23

Heritage Bank provides personal banking, investment banking, agriculture, commercial and consumer loans, fixed and variable mortgage loans, lines of credit, corporate cash management services, telephone and online banking with bill pay (including account alerts and a personal finance management product).

Heritage Bank serves neighborhoods in the Kentucky cities of Benton, Cadiz, Calvert City, Elkton, Fulton, Hopkinsville and Murray.

First Federal Savings Bank is a financial services company (commercial bank), equipped to meet customers’ needs with a wide variety of products and services. First Federal’s financial solutions include traditional lending for homes, cars, boats, and other consumer products, as well as traditional deposit services such as checking, savings and CDs.

25

24

Bottom Line Systems, Inc. is a unique healthcare consulting company. BLS is dedicated to the identification and collection of underpayments and denials from contract payors for their clients which include hospitals, large physician groups and other healthcare providers. BLS works with their clients to provide proven practical suggestions to improve their managed care contracts and increase reimbursement.

Hazard Community and Technical College (HCTC) is a comprehensive community and technical college committed to learning success. HCTC strives to be a premier learning institution that inspires hope and transforms lives through progressive, learnerfocused opportunities. HCTC is a collaborative catalyst in the Eastern Kentucky region, helping blend honored Appalachian traditions with diverse global innovations.

It’s not a job … it’s a career.

PARTNER WITH US AND FIND YOUR PASSION.

THE LATEST INNOVATIONS IN BILL PAYMENT PROCESSING COME FROM

iPay Solutions™ Named a Best Place to Work in Kentucky for 2014!

Congratulations to iPay!

www.profitstars.com

PS_iPay_BestPlacesToWork_Ad_3.85x2.4.indd 1

2/18/2014 9:00:40 AM

www.e-farmcredit.com #BESTPLACESKY

27

medium company

26

Twin Lakes Regional Medical Center, in Grayson County, Kentucky, is a 75-bed regional hospital providing inpatient and outpatient services to the residents of a six county area with a population of over 90,000.

Founded in 1951 as the Grayson County War Memorial Hospital, TLRMC has grown to almost 300,000 square feet and is now one of the region’s largest employers.

28

27

As a large regional CPA firm, Mountjoy Chilton Medley LLP provides highly specialized services to a broad range of clients. Privately and publicly held businesses, not-for-profits, small businesses and individuals across the region and throughout the country receive personalized attention and local access from national level talent.

28

BEST PLACES TO WORK IN KENTUCKY 2014

Somerset Nursing and Rehabilitation Facility reflects a tradition of quality that began in 1980. The philosophy of care recognizes the dignity of every person and the unique needs of each individual. The 123 bed facility proudly provides a full range of health care services including short-term rehabilitation therapy, post hospital care, skilled nursing care, long term nursing care and restorative services.

work environment Top Scorers: Citizens Bank & Trust Co. of Jackson | Strategic Communications

Fun in the Office Contributor: Leslie Yerkes | President | Catalyst Consulting Group, Inc. | www.changeisfun.com

We asked Leslie Yerkes, the author of Fun Works: Creating Places Where People Love to Work and 301 Ways to Have Fun at Work, to tell us what she’s learned about fun workplaces. This is what she had to say: You and I spend more time at work than we do at any other single activity. Often, our coworkers see more of us during the week than do our families. Many business owners, key executives, and professionals may not even see their young children outside of weekends or looking in on them while they are sleeping. Yet for all the time we spend in the work environment, our work experience is often not very fun. Our life, it seems, suffers from a lack of integration of fun and work. While researching this topic, it became clear that this thing

called “fun” is not merely a set of activities applied to the work situation, but rather a way of being. I also discovered that fun, when it was most effective, was not input but rather output. Fun does not create a good work place so much as a good work place creates fun.

Creating places where people love to work is about creating a culture where individuals can freely bring the best of themselves to work each day. It is that culture of engagement that creates an environment of fun at work; we call it the Principles of Fun/Work Fusion.

11 Principles of Fun/Work Fusion: Eleven tenets that help generate good morale, promote individual effectiveness, unleash creativity and create an enjoyable climate in which to work:

1 • Give permission to perform

5 • Value a variety of fun styles

2 • Challenge your bias

6 • Expand the boundaries

3 • Capitalize on the spontaneous

7 • Be authentic: Where do you begin?

4 • Trust the process

8 • Be choiceful: Choose to be fun

9•H ire good people and get out of the way

10 • E mbrace expansive thinking and risk taking

11 • Celebrate

By: Stacy Neace | Bookkeeper | Citizens Bank & Trust Co. of Jackson | www.citizensbankjackson.com

We have been able to make Citizens Bank & Trust Co. of Jackson a fun place to work in many ways. One of these ways is to identify individuals who have vivid imaginations and creative minds. We are then able to tap into this unique creativity by appointing these people as our “party planners.” These individuals work hard to come up with fun ideas. Some of our early morning escapades are Easter egg hunts with prizes, Christmas parties with competitive games, and

Halloween parties with costume contests. We encourage full participation by all employees. One of the ways we accomplish this is by raising money from the employees in creative ways to fund these events. We then use this money to buy gifts. We also funnel some of these activities into raising money for various charities. Everyone enjoys being a part of these events because we’re a very tight-knit group and enjoy each other’s company.

We feel very confident that happy employees make good employees, and we strive to achieve this by making our bank a fun place to work!

#BESTPLACESKY #BESTPLACESKY

29 29

medium company

29

30 Stites & Harbison is a preeminent law firm based in strategic Southeastern locations and sought by business and institutional clients nationwide for sophisticated transactions, difficult litigation, and complex regulatory matters. Tracing its origins to 1832, Stites & Harbison is one of the oldest law practices in the nation, and among the largest law firms in the region.

31

Bluegrass Cellular, Inc. is an innovative telecommunications management company, headquartered in Elizabethtown, KY. Bluegrass Cellular strives to provide outstanding wireless products and services, including 4G LTE network coverage and fiber optic network management, coupled with awardwinning customer service, in order to best serve our awesome customer base throughout central Kentucky.

The University of Pikeville offers an outstanding liberal arts-based education with 26 majors, nine pre-professional programs, a Master of Business Administration (MBA) and a Master of Science in Sport Management (M.S.) from the Coleman College of Business and a Doctor of Osteopathic Medicine degree (D.O.) from the Kentucky College of Osteopathic Medicine.

32

PBI Bank, Inc. is a Kentucky-based bank that offers a wide range of products and services for retail and commercial customers.

With 18 banking centers located across Kentucky, including convenient 24-hour online banking, PBI Bank provides high-quality products, competitive rates and unparalleled customer service.

Best and Brightest Access some of the brightest, most technically proficient minds in our profession.

Delivering IT Talent. Driving Smart Solutions.

Do you have complex IT projects or need expertise in IT staffing?

V-Soft Consulting provides a wide variety of technology solutions for any project, on any scale. We are a game-changing IT staffing and business solutions provider and an end-to-end solutions company.

Call us today to see how we can help you with your ongoing business needs.

2115 Stanley Gault Parkway, Suite 200 . Louisville, Kentucky 40223

Kentucky | Indiana | Ohio | mcmcpa.com 30

BEST PLACES TO WORK IN KENTUCKY 2014

502.425.8425 . www.vsoftconsulting.com . sales@vsoftconsulting.com

Selected as one of the Best Places to Work in Kentucky 2014!

SMALL

COMPANY WINNERS

FYI: Small Companies have between 15-149 U.S. employees

#BESTPLACESKY 31 31

Best Small Places to Work in Kentucky

32

Rank

Previous Rank

Total Years Ranked

Company Name

Survey Administrator Location

Web Address

1

2

4

River Road Asset Management, LLC

Louisville

www.riverroadam.com

2

8

9

Benefit Insurance Marketing

Lexington

www.teambim.com

3

11

2

The Heritage Nursing & Rehabilitation Facility

Corbin

www.theheritageky.com

4

5

5

Tenmast Software Company

Lexington

www.tenmast.com

5

6

3

ARGI Financial Group

Louisville

www.argi.net

6

NR

1

Veterinary Data Services, Inc.

Nicholasville

www.vetdata.com

7

NR

1

Citizens Bank & Trust Co. of Jackson

Jackson

www.citizensbankjackson.com

8

13

3

Alure Salon and Day Spa

Lexington

www.aluresalonandspa.com

9

1

2

Integrity IT

Lexington

www.integrityky.com

10

NR

1

Strategic Communications

Louisville

www.yourstrategic.com

11

NR

1

McGregor & Associates, Inc.

Lexington

www.mai-ky.com

12

15

4

Connected Nation

Bowling Green

www.connectednation.org

13

9

2

People Plus, Inc.

Henderson

www.peopleplusinc.com

14

12

10

Sturgill, Turner, Barker & Moloney, PLLC

Lexington

www.sturgillturner.com

15

23

2

Louisville Convention & Visitors Bureau

Louisville

www.lcvb.info

16

7

6

Air Hydro Power

Louisville

www.airhydropower.com

17

NR

1

Jefferson National Financial Corp.

Louisville

www.jeffnat.com

18

28

10

Dean Dorton

Louisville

www.deandorton.com

19

16

2

Strategic Marketing

Louisville

www.StrategicMarketing.com

20

NR

1

Fitness Consulting Group

Elizabethtown

www.fitnessconsultinggroup.com

21

19

2

Associations International

Lexington

www.theaiedge.com

22

3

3

Symbiotix, Inc.

Lexington

www.symbiotix.com

23

21

5

Creative Lodging Solutions

Lexington

www.yourcls.com

24

21*

2

Unified Trust Company

Lexington

www.unifiedtrust.com

25

17

2

KESA, The Kentucky Workers' Compensation Fund

Louisville

www.kesa.org

26

20

6

Luckett & Farley

Louisville

www.luckett-farley.com

27

24

2

Nephrology Associates of Kentuckiana, PSC

Louisville

www.nephky.com

28

NR

1

Leachman Buick GMC Cadillac

Bowling Green

www.leachmanauto.com

29

NR

1

Hitcents

Bowling Green

www.hitcents.com

BEST PLACES TO WORK IN KENTUCKY 2014

Survey Administrator Contact

Survey Administrator Title

U.S. Employees

KY Employees

We’re Hiring

Elizabeth T. Aubrey

Planning & HR Specialist

46

44

4

Jan LaBonde

Client Service Manager

26

26

Cathy Willis

Administrator

112

112

Greg Hodge

Director of Human Resources

69

53

4

Denise Bright

COO

65

48

4

Gail Gastineau

Accountant

32

32

4

Lisa Stamper

Compliance Officer

52

52

Dennis Bodziony

Owner

35

35

Audra Meighan

Marketing Coordinator

33

33

Paige Reh

HR Director

36

27

Lauren Johnson

Partner

16

16

Tracie Rotermann

Human Resources Manager

85

43

Valerie Davis

Project Manager

28

28

Lana McGinnis

Office Administrator

51

51

Chris Kipper

VP of Finance & Administration

77

76

Sharon Stetter

Admin Asst.

139

129

4

Justin Cole

Director, Human Resources

103

97

4

Kerri Schwaner

HR Manager

142

142

Libby Norris

Executive Assistant

58

54

Timothy Ward

VP of Publishing

25

25

Janet Craigmiles

Director of Human Resources

96

94

Julie Hillman

Director of Human Resources

36

36

Tabatha Conway

Marketing Director

131

124

Melissa Geertz

Marketing Director

97

93

Linda Davis

HR/Office Manager

54

54

Michelle Smith

Human Resource Manager

74

74

Corina Manning

Practice Administrator

65

65

Cera Jackson

Marketing Manager

54

54

Robin Stiles

Administrative Assistant/HR

50

50

*Last ranked in 2012

4

4

4

4

4

NR = Not previously ranked

#BESTPLACESKY

33

small company

1 River Road Asset Management, an Aviva Investors Company, is an institutional investment management firm founded in April 2005. With over $10.0 billion in assets, Louisville, KY-based River Road provides institutional separate account and investment sub-advisory services to a broad range of domestic and international clients.

22 Benefit Insurance Marketing supports human resource professionals by helping them make certain that the employees they serve understand, appreciate and value all the employee benefits their company provides.

Engaging People.

Leading Organizations.

Advancing Kentucky.

Join today! www.kyshrm.org

Proud to be a founding partner of Best Places to Work in Kentucky.

Corning is a registered trademark of Corning Incorporated, Corning, N.Y., USA Š Corning Incorporated, 2012

34

BEST PLACES TO WORK IN KENTUCKY 2014

small company

3 The Heritage, an award winning Nursing and Rehabilitation Facility, provides a full range of health care services including short-term rehabilitation therapy, post-hospital care, skilled nursing care, long term nursing care and restorative services.

A team of nurses, therapists and other health professionals work together with physicians to create and deliver a comprehensive plan of care customized to meet each person’s needs.

5

4

Tenmast provides enterprise-level software and related technical services to public housing authorities and government-subsidized low income housing programs. Tenmast’s software systems help highly regulated city and county governments manage their entire business process as well as their compliance with federal laws and regulations. This enables their clients to focus on their mission of providing housing for low income families.

6

ARGI Financial Group helps you to grow, protect, and conserve your wealth, guiding you one step closer to achieving your life goals. ARGI advisors coordinate your relationship with a team of in-house specialists offering financial planning, investment management and retirement plan services through ARGI Investment Services and business and tax planning through ARGI Business Services.

7

VetData provides data integration and support services to the veterinary community. Powering solutions at over 10,000 veterinary practices worldwide, Vet Data’s services allow veterinarians to leverage patient data to improve quality of care and increase practice revenue.

Citizens Bank & Trust Co. of Jackson is a full-service financial institution offering various types of checking and savings accounts, consumer and commercial loans, credit cards, and trust services. With one main office and one branch in Breathitt County, KY along with another full-service branch in Lee County, KY.

#BESTPLACESKY

35

small company

8 There are good places to work. And then there is

HERITAGE BANK! Alure is Lexington’s largest full service Aveda Concept Salon and Spa. Services include: hair cut/color/style/ restoration services, eyelashes, waxing, makeup, and spray tanning. Our Spa services include body treatments, facials, massage, manicures and pedicures. Alure exclusively carries Aveda’s plant based hair and skin products, and OPI nail products.

9 Integrity IT provides technology solutions, services, and support that enable clients to excel in their businesses. The foundation of Integrity’s partnerships is based on a thorough understanding of the client’s business including their objectives, strengths and weaknesses, and identifying opportunities for improvement through the application of technology. Integrity IT assists clients in implementing, maintaining and supporting their technology infrastructure and solutions.

10

Strategic Communications is a leading national IT services and cabling contractor, providing infrastructure engineering and network installation for voice, data, video, security, and wireless solutions. We offer a “one stop shop” for your design-build infrastructure needs including purchasing, staging, deploying, maintaining, and upgrading technology equipment. In today’s fast-paced business environment, every company needs a trusted IT partner with the resources and expertise to deliver consistent results.

36

BEST PLACES TO WORK IN KENTUCKY 2014

It’s one of the

BEST PLACES TO WORK! Heritage Bank is thrilled to once again be named Best Places to Work in Kentucky for 2014!

HeritagebanK bankwithheritage.com m em b er fd i c

role satisfaction Top Scorers: Alure Salon and Day Spa | ARGI Financial Group | Edward Jones First Corbin Long Term Care | River Road Asset Management, LLC

Loving What You Do = Succeeding at What You Do Louisville-based leadership and coaching guru Hope Zoeller provides her insight on the importance of aligning skills and job functions.

By: Dr. Hope Zoeller | Founder and President | HOPE (Helping Other People Excel), LLC | www.hopeforleaders.com

#6State of the Global AccordingArticle to Gallup´s Workplace study, only 13% of employees worldwide are engaged at work. So, what do engaged employees look like?

They are enthusiastic about their work because they are able to utilize their strengths. As a result, employees feel emotionally connected to the organization and committed to helping it succeed. Research shows this leads to higher productivity, increased profitability and less turnover and absenteeism.

How can leaders build a culture of employee engagement? It starts by asking employees what drives them to succeed in their jobs. Of which aspect of their work are they most proud? What parts of their job are most satisfying? What challenges do they enjoy most? What additional or different resources would help them do their job more effectively? What types of assignments and tasks inspire them?

By asking these questions, leaders can learn what their employees really value and work with them on a career development plan that fits both their needs as well as those of the organization. Supervisors work to increase the percentage of time employees can spend doing what they do best.

The return on investment for organizational leaders that build a culture of employee engagement is the creation of a great place to work.

Administrators from FCLTC weigh in on why they think their company has excelled in the area of role satisfaction.

Contributors: Administrators | First Corbin Long Term Care Administrators | www.forchtgroup.com

We believe our employees are satisfied in their roles because of clear expectations, extensive training, a team atmosphere, and recognition for a job well done. From their first day on the job, our employees learn what it means to provide “excellent care” that meets all the needs of our residents. Each new person hired goes through an extensive orientation period that covers policies, procedures, expectations and hands-on training. Employees also know that we value them as a person and appreciate their contributions to the team. For a team to be successful, all players must give their best. If there are not enough players who “buy in” to the success of the team, the team simply won’t be successful.

First Corbin Long Term Care employees respect our company and want to be a part of the team because they feel respected.

We believe in order to be our best, we have to surround ourselves with the best.

That’s what we do, and that’s why we succeed.

#BESTPLACESKY

37

small company

11

McGregor & Associates, Inc. provides employee benefits administration and consulting to employers: 401(k) plans, Section 125 Cafeteria Plans including Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), COBRA Administration, Retiree Billing, ERISA Compliance, and FMLA Administration.

12

Connected Nation is a leading technology organization committed to bringing affordable high-speed Internet and broadband-enabled resources to all Americans. Connected Nation effectively raises the awareness of the value of broadband and related technologies by developing coalitions of influencers and enablers for improving technology access, adoption, and use.

Because no one wants to see you succeed more than we do.

Thanks to our extraordinary employees for naming us one of the Best Places to Work in Kentucky for the third consecutive year.

Offices in Lexington and Louisville

We are responsive. We are caring. We are advocates.

800-717-BLUE blueandco.com 38

BEST PLACES TO WORK IN KENTUCKY 2014

small company

13

14

Since 1988, People Plus has been guided by three words: Service, Value and Safety. People Plus strives to provide value to their clients with the best service possible at a competitive bill rate allowing customers to take advantage of new opportunities.

15

Founded in 1957, Sturgill, Turner, Barker & Moloney is a Lexington law firm with a history of commitment to serving its clients, its people and its community with integrity. Our attorneys focus on business law, education law, employment law, governmental law, healthcare law, insurance defense, real estate law and mediation.

16

The mission of the Louisville Convention & Visitors Bureau is to enhance Louisville’s economy through tourism in partnership with the public and private sector, as a premier destination for conventions, tradeshows, corporate meetings, group tours, and individual leisure travel. In pursuit of its mission, the Bureau generates increased visitor spending, local tax receipts, and job development.

Air Hydro Power is an industrial distributor specializing in factory automation, hydraulics, pneumatics, hose & fittings, and robotics. AHP provides unique solutions to help customers improve productivity and decrease downtime with our key differentiator being caring, highly technical personnel.

17 Jefferson National is an innovative financial services company committed to developing unique tax-advantaged investing solutions that are designed expressly to meet the needs of Registered Investment Advisors (RIAs), fee-based advisors, and the clients they serve. Jefferson National leverages innovative technology and an award-winning distribution model to offer low fees, greater transparency, more choices, and greater value.

#BESTPLACESKY

39

relationship with supervisor Top Scorers: Alure Salon and Day Spa | First Corbin Long Term Care People Plus, Inc. | River Road Asset Management, LLC

More Than a Number Employees want to know they matter. This is complicated, however, because each employee and how they relate to others is unique. But one thing is clear; employees want to know they are more than just a number.

By: Dr. Brad Shuck | Assistant Professor, ELOD PhD Coordinator | University of Louisville | www.louisville.edu

Research overwhelmingly shows that when employees feel like valued members of the organization, their motivation to perform well increases substantially. This feeling of value is engendered with those who are closest to an employee and who have the unique influence to provide such feedback— a direct supervisor or manager. Employees who regularly receive feedback about the value of their work engage at high levels. On the other hand, when employees believe their work is being overlooked, unnoticed, or ignored for long periods of time, they see their efforts as meaningless, and ultimately they disengage.

Creating this feeling of value is not about superficially patting everyone on the back, but rather it’s an authentic effort to notice how each employee impacts the quality of work within the organization and communicating their significance to the overall goal. Employees that do not receive this feedback assume their contributions are of little worth. The old adage of “No news is good news” falls on disengaging ears. Managers and supervisors who want to develop high levels of engagement must communicate a consistent message that says:

“ You are not just a number or a resource to be consumed, you are a unique person here and your contributions are valued.”

By: Dennis Bodziony | Owner | Alure Salon and Spa | www.aluresalonandspa.com

I knew when I bought Alure two years ago that it came with a great reputation and an amazing staff. The people who work here are like family; we all share our opinions and work around any issues we might face.

Our team cares for one another and strives to improve individually as well as corporately.

We make goals for and encourage one another.

We challenge each other with new ideas through open-mindedness.

Stylists continually find ways to further their expertise by taking

classes. Nail technicians eagerly seek out the new trend to master.

Massage therapists willingly practice new techniques of relaxation.

Working with a staff of over thirty-five people requires great communication, and everyone deserves to be heard. I approach my employees at Alure like I would approach anyone else: with respect and honesty. We want the community here to be a trusting one.

Having a mutual understanding of fairness and respect allows for an efficient, yet fun work environment. It’s all about understanding one another.

I love being surrounded by people who have a passion for what they do.

From the Survey:

93%

40

of employees believe their supervisor treats them fairly

BEST PLACES TO WORK IN KENTUCKY 2014

93%

of employees feel like their supervisor handles their personal issues satisfactorily

94%

of employees believe their supervisor treats them with respect

small company

18

Dean Dorton is a leading Kentucky-based regional accounting firm that perfectly blends innovative business thinking, attentive personal service and an unyielding commitment to accuracy, quality and timeliness. The firm culture focuses on developing leaders who are the most well-equipped to help clients succeed.

This culture includes acting as innovative business advisors and problem solvers, bringing a fresh perspective to any organization.

19 Strategic Marketing has been voted the #1 Automotive Direct Mail Marketing company in the United States 8 years in a row! As a dealer focused marketing firm, their main goal is to increase their client’s return on investment through the development of new technologies, ideas and processes.

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That’s our priority.

CHECKING • SAVINGS • LOANS • MORTGAGES With low rate loans and convenience products like our Mobile App with Mobile Check Deposit, banking with Park Community is a smart choice. Open an account or apply for a loan online today!

Federally insured by NCUA. 502.968.3681 | 800.626.2870 parkcommunity.com

#BESTPLACESKY

41

small company

20

21 Fitness Consulting Group provides information products, business coaching services, and other solutions for entrepreneurial fitness professionals. The Group provides tools and resources for fitness professionals to build their businesses. Anyone who is interested in turning a passion for fitness into a career, a second job, or a thriving business can find help within the FCG Organization of brands.

Associations International is a full service association management company and a proven leader in helping professional and trade associations, professional societies and foundations obtain the tools and management they need to promote their mission and seize opportunities for growth.

22 Where Science and Strategy Meet: Symbiotix is a premier medical communications agency focusing on delivering powerful customer-driven solutions for their clients. Since its inception in 1998, Symbiotix has established many dynamic relationships with pharmaceutical clients and national thought leaders. However, the companies strong customer-driven approach is what’s allowed it to maintain these indispensable partnerships over the years.

23

24

Creative Lodging Solutions (CLS) is a corporate lodging company that specializes in providing customized lodging programs for corporate clients nationwide and focuses on long-term and project based stays. CLS negotiates hotel and corporate apartment rates, codes and consolidates clients’ billing, actualizes tax savings for clients, and assists clients with the enforcement of their travel policies.

42

BEST PLACES TO WORK IN KENTUCKY 2014

Unified Trust is one of only a handful of national trust companies in the country today. Our goal is to help people achieve successful outcomes in relation to their Wealth Management, Retirement, and Financial Planning needs. It’s a responsibility we don’t take lightly. It begins with putting the investor first.

small company

25

We Grow Together!

KESA is a not-for-profit workers’ compensation fund that has been writing workers’ compensation coverage for Kentucky employers for 34 years. With over 7,000 policyholders and more than $55,000,000 in premiums, KESA is one of the largest and most financially stable providers of workers’ compensation in Kentucky.

T h e Yo r k C o m panies exist s t o e n a b le t he ind iv id uals an d t h e o rga niz at ions we s e r ve t o p u r sue t heir full p o te n t ial.

O u r E m p loy me n t S e r v ic e s o lu t i on s in clu de :

26

• Ta c t i cal R ec r u it in g • Wo r k force S t ra t e gy • HR Adm in ist ra t io n • P ro j ec t M a n age me n t

kpros .com 1 KY www.yor Best Places Ad:Layout

2/17/14

10:55 AM Luckett Page 1& Farley Architects, Engineers & Interior Designers

provide design solutions that make our working, living and playing environments strikingly different from the ordinary.

Personal, responsive service is the Luckett & Farley trademark, and providing creative solutions to projects has established its reputation as a premiere A/E firm. It’s more than good business. It’s a source of personal pride for each of the nearly 80 employee-owners.

Congratulates

The 2014 Winners and Finalists of the “Best Places to Work in Kentucky”

HR. Payroll. Benefits.

27

The physicians at Nephrology Associates of Kentuckiana (NAK) are dedicated to providing Caring for a Lifetime.

With 22 locations, 23 physicians, one physician’s assistant, and four nurse practitioners NAK has been providing compassionate renal care to patients since 1988 and is the largest practice in Kentucky and has recently opened a new office in Richmond, Kentucky. NAK provides all pre- and post- follow-up care to kidney transplant patients at the UK HealthCare Transplant and Specialty Clinic at Norton Audubon Hospital.

The ADP logo and ADP are registered trademarks of ADP, Inc. Copyright ©2014 ADP, Inc.

#BESTPLACESKY

43

small company

28 Leachman Buick GMC Cadillac provides new and used vehicle sales, and automotive service and repair. Leachman is Kentucky’s #1 GMC dealership.

29

Hitcents is a creative + interactive agency that creates innovative and insightful solutions in web design, software programming/ development, technology support and more. Nothing is more important than the complete satisfaction of their clients.

Each and every day employees are motivated by this goal, producing custom solutions for greater success of their clients and staff.

And the winners are...

APPLY TODAY!

www.bestplacestoworkky.com 44

BEST PLACES TO WORK IN KENTUCKY 2014

Congratulations to all 2014 Winners!

For more than 50 years, ISCO Industries has provided opportunities for growth for each of its employees. As a customized HDPE piping solutions provider based in Louisville, Ky., we centralize our services here to target customers around the globe.

Congratulations to our team members for making ISCO Industries one of the BEST places to work in Kentucky for four years in a row!

926 Baxter Avenue Louisville, KY 40204 800-345-ISCO (4726) www.isco-pipe.com

corporate culture & communications Top Scorers: ARGI Financial Group | River Road Asset Management, LLC

Your Boss Did What?!

Contributors: Meghan O’Dea | Digital Storyteller | Lampost Group | www.lamppostgroup.com and Joe Reeves | Managing Partner | ARGI Financial Group | www.argi.net

We’ve all heard friends or co-workers tell a particularly unbelievable tale of something their boss said or did when addressing a workrelated issue, and we’ve probably laughed or shaken our heads.

But the reality is this: the way supervisors handle hard situations can often result in their employees losing complete respect for them and others in management.

According to Meaghan O’Dea, a digital Storyteller for Lampost Group, many supervisors unknowingly hurt their company culture by blocking open channels of communication with their team. They might do this by relying too much on their authority, or by letting their own frustration, bias, or experience get in the way of genuine conversation. When those in management approach work-related conflicts by admonishing employees rather than opening up a dialogue, they damage trust and increase anxiety. Just one frustrated employee who feels undervalued, unhappy, or unable to trust his leaders can spread negativity, which hurts the overall workplace culture. After all, any culture is the sum of the individuals who are a part of it. O’Dea goes on to explain that

the strongest supervisors are those who lead by an example of positivity and strong communication.

They reduce day-to-day work place friction before it becomes a systemic problem by giving employees agency in finding a solution that works for everyone involved. This also simplifies conflict resolution, eliminating the need for the involvement of a third party (such as Human Resources). By trusting that employees will contribute to reducing work-related issues, supervisors open the door to a truly compassionate and empathetic workplace. When everyone is committed, engaged, and feels supported, the result is a positive workplace culture that fuels even greater success.

But how do you actually make this happen? Joe Reeves, the managing partner of ARGI Financial Group, is confident that the reason his company has been able to do well in this area is because they keep the company’s culture top of mind in everything they do. They believe their culture has been a key factor in developing long-term relationships with employees and clients. Reeves explains, “Part of our culture is our open communication policy. We encourage employees to speak up with new ideas, questions or concerns about our firm, the services we provide and the day-to-day operations of the company. Teamwork and innovation are two of our core values, and we strive to have everyone play a part in the continual evolution of our growth and success. In addition, the

ARGI managers meet individually with their team members on a regular basis for coaching sessions, and this setting often provides opportunities to discuss any work-related issues with intentional listening, understanding, and open communication on both sides.”

The results from the 2014 Best Places to Work in Kentucky survey overwhelmingly proved that employees who feel as if they are important to the success of the organization and are pleased with how supervisors handle work-related issues are more engaged. If you are ever the supervisor who is reacting unprofessionally to a situation, remember that your response could negatively impact the engagement level of your employees.

#BESTPLACESKY #BESTPLACESKY

45 45

What our 2014 Best Places to Work in Kentucky Winners

LOOK LIKE: 10.5

8.5

11.2

average number of years the highest ranking company employee has been in his or her current position.

average number of full-time human resources staff that each company employs.

180,000

average number of paid holidays that each company offers each year.

total number of worldwide employees represented by our 90 winners.

What industries do our winners represent?

What they wear:

16%

13%

14% 12% 10%

13% 11%

8%

63%

6% 4%

46

Restaurant

Transportation

Engineering

Telecommunications

Non-Profit

Consulting

Staffing

Advertising/Public Relations

Distribution

Manufacturing

Legal

25,000

Services

Insurance

Technology

Education

Other

Banking

Financial Services

Healthcare

0%

Accounting

2%

Business Casual Casual Uniforms Business

total number of Kentucky employees represented by our winners

BEST PLACES TO WORK IN KENTUCKY 2014

What Percentage of Winning Companies‌ Have an HR professional with their PHR or SPHR Certification?

53%

Have a program in place to actively recruit/retain members of the disabled community?

59%

Have a program in place to actively recruit/retain the aging workforce?

94%

Offer employees bonus or incentive programs?

Offer a retirement savings program?

93%

Offer employees the option to work flexible hours or compressed work week?

Provide fitness and/or wellness program within the workplace?

73%

77% 32%

Provide adoption assistance?

80%

APS Communications is your local source for your marketing and promotions solutions.

Based in Lexington, we offer a range of marketing services and products to provide an integrated approach to your marketing and promotions objectives.

We bring creative planning, research, strategy and implementation for maximum success.

Let us show you what we do . . .

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Provide lactation facilities?

52%

89%

Provide cafeteria or meal subsidies, free daily snacks or beverages?

Provide paternity leave?

48%

#BESTPLACESKY #BESTPLACESKY

47 47

10 years of #1’s 2005

2010

Medium (25-199 Kentucky employees): PediaMed Pharmaceuticals, Inc.

Small/Medium (25-249 Kentucky employees): Genscape, Inc.

Large (200 and above Kentucky employees): First Residential Mortgage Network Inc.

Large (250 and above Kentucky employees): Stoll Keenon Ogden PLLC

2006

2011

Medium (25-199 Kentucky employees): The Paducah Bank & Trust Company

Small/Medium (25-249 Kentucky employees): Software Information Systems, LLC

Large (200 and above Kentucky employees): Edward Jones

Large (250 and above Kentucky employees): Genentech, Inc.

2007

2012

Medium (25-199 Kentucky employees): Sturgill, Turner, Barker & Moloney, PLLC

Small/Medium (25-249 Kentucky employees): MassMutual Financial Group: Assurance Financial Group

Large (200 and above Kentucky employees): SurePoint Lending Dba First Residential Mortgage

Large (250 and above Kentucky employees): Genentech, Inc.

2008

2013

Small/Medium (25-249 Kentucky employees): Trilogy Health Services, LLC

Small/Medium (25-249 Kentucky employees): Integrity IT

Large (250 and above Kentucky employees): Edward Jones

Large (250 and above Kentucky employees): Trilogy Health Services, LLC – Home Office

2009

2014

Small/Medium (25-249 Kentucky employees): Trilogy Health Services, LLC

Small (15-149 U.S. employees): River Road Asset Management, LLC

Large (250 and above Kentucky employees): Frankfort Regional Medical Center

Medium (150-499 U.S. employees): Community Bank Shares Large (500+ U.S. employees): First Corbin Long Term Care

48

BEST PLACES TO WORK IN KENTUCKY 2014

Relationships are built on many things...

Like working together to make our communities better.

Our clients share our sense of pride in building value within the broader communities where we live and work. Like many of our clients, Crowe Horwath LLP supports the civic organizations and charities that provide the backbone for economic progress.

For the tenth year in a row, Crowe is proud to be named one of the Best Places to Work in Kentucky!

To learn more about our commitment to building lasting relationships, visit crowehorwath.com, or contact Greg Stump at 502.420.4478 or greg.stump@crowehorwath.com, or Steve Jennings at 859.280.5130 or steve.jennings@crowehorwath.com.

Audit | Tax | Advisory | Risk | Performance

The Unique Alternative to the Big Four ÂŽ

Crowe Horwath LLP is an independent member of Crowe Horwath International, a Swiss verein. Each member firm of Crowe Horwath International is a separate and independent legal entity. Crowe Horwath LLP and its affiliates are not responsible or liable for any acts or omissions of Crowe Horwath International or any other member of Crowe Horwath International and specifically disclaim any and all responsibility or liability for acts or omissions of Crowe Horwath International or any other Crowe Horwath International member. Accountancy services in Kansas and North Carolina are rendered by Crowe Chizek LLP, which is not a member of Crowe Horwath International. Š 2014 Crowe Horwath LLP FWO14211A

FWO15211A BPTW KY Ad.indd 1

3/25/2014 2:18:31 PM

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