New Charter for CareCubed Users

IESE HAS UPDATED ITS CARECUBED CHARTER IN CONJUNCTION WITH COMMISSIONERS AND PROVIDERS. THE CHARTER AIMS TO ACT AS A PROTOCOL FOR USERS AND SETS THE EXPECTED BEHAVIOUR FOR BOTH PARTIES.

It is hoped that by actively applying the principles within the charter, commissioners and providers are more likely to build trust and mutual respect, achieve a better balance of risk and streamline the negotiation process.

The overarching aim is to ensure positive outcomes are achieved for people who rely on care and support services, through the effective use of resources and with providers and commissioners working as partners. User groups took place in September with commissioners and providers to gather feedback on the existing version of the charter and consider “what good looks like” in working together.

The commissioners and providers came up with strikingly similar descriptions of what a good working relationship should be – with emphasis on collaboration and openness. Feedback on the charter was broadly positive with some useful suggestions for updating. It is hoped that once it is finalised, subscribers will sign the updated protocol and agree to be listed as a signatory on the iESE website as the mark of a good participant.

“The charter aims to make it clear that working collaboratively and transparently is in the best interests of providers and commissioners alike said Dr Andrew Larner, Chief Executive at iESE. “We coined the term ‘fair price, fair care’ and having a charter is about wanting to articulate what it means to be a good provider and a good commissioner.”

To read the charter, please go to: www.iese.org.uk/ project/carecubed.