2021 Summer Camp Parent Manual

2021

Summer Camp

PARENT MANUAL

405 Rufe Snow Dr, Keller TX, 76248

(817) 743-4FUN

www.TheKellerPointe.com

TABLE OF CONTENTS Introduction The Keller Pointe Mission Summer Adventure Camp Goals Camp Rules Staff Contact Numbers Standards of Care Daily Activities First Day of Camp Attendance Drop Off and Pick Up Times Early Checkout/Emergency Pick-Up Procedure Parent Sign In/Out Open Door Policy Lost and Found Breaks Safety Lunch and Snack Time Camp Meal Plan Dressing Your Child for Camp What Not To Bring to Camp Tuition and Payment Policies Weekly Fee Deposits/Refunds Withdraws Absences Illness Guidelines Sunburns Medications Injuries/Medical Emergencies Custody Situations Discipline Policy Field Trips Water Activities Weather Additional Policies and Information Fire/Emergency Drills Reporting Abuse/Neglect Non Discriminatory Policies Staff Conduct Parent/Guardian Conduct Camp Swim Lesson Program Questions & Concerns Authorization to Administer Medication

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INTRODUCTION

Welcome to The Keller Pointe’s summer day camp program for ages 6 to 11. This packet will inform you, the guardian, of our programs and help your child get off to a great start.

THE KELLER POINTE SUMMER CAMP MISSION STATEMENT The mission of The Keller Pointe day camp is to provide a positive atmosphere for children, while giving them new challenges, opportunities, encouraging teamwork, and creating new goals for themselves.

CAMP GOALS Summer Camp aims to develop each camper’s confidence and leadership through participation in group activities. By working and playing together, campers will relate to one another and appreciate the differences that make each person unique. Campers build lasting friendships with both children and counselors.

CAMP RULES • Campers must listen to and follow the counselors’ instructions.

• Campers must ask counselors for permission to use the facilities or to leave an activity.

• Campers must be courteous and respectful at all times.

• Foul/rude language or behavior will not be tolerated.

STAFF CONTACT NUMBERS Customer Service The Keller Pointe Michael Beaver Recreation Supervisor Randy White Recreation Specialist

(817) 743-4FUN (4386) (817) 743-4304 (817) 743-4308

STANDARDS OF CARE The Standards of Care have been adopted by the City Council of the City of Keller. The Standards of Care are intended to be minimum standards by which the City of Keller Parks and Recreation will operate the City’s Youth Programs. The Programs listed in the Standards of Care are recreational in nature and are not licensed day care programs.

DAILY ACTIVITIES Keller Pointe Summer Camp will challenge each child’s imagination every day. Campers will be both indoors and outdoors, assuming the weather is acceptable. Please send sunscreen, towel and a swim suit every day your child comes to camp. Each week we will be shaping the camp around a theme. Some weeks the campers will be going on field trips and other weeks we have arranged the field trip to come to us! Weekly schedules will be available to all parents on the Monday of that session. Please note that schedules are subject to change to more effectively manage the camp. For summer 2021 off site field trips have been suspended and we are working with vendors to bring the field trip to The Keller Pointe when possible.

FIRST DAY OF CAMP Just like any first day of school, the first day of camp can be extremely overwhelming for campers. In an attempt to ease some of those nerves your child might experience, the 2|S u m mer Ad ven t ur e Ca mp

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counselors will be sure to settle everyone in, introduce each kid as well as themselves, explain the rules of camp, and explain the daily routine of that week.

ATTENDANCE Daily activities are very important in the overall camping experience and regular attendance is encouraged. If your child will be absent, please leave a message with the Recreation Specialist as soon as possible at (817) 743-4308.

DROP-OFF AND PICK-UP TIMES Participants may be dropped off as early as 7:00 a.m. and picked up no later than 6:00 p.m. There will be a $5 late fee for participants picked up after 6:00 p.m.; beginning at 6:15, there will be an additional $1-per-minute charge. In addition, emergency contacts will be notified if the child has not been picked up by 6:15 p.m. The late fee must be paid at the time of pick up. Each time a participant is picked up late within the same week, the late fees will double.

If your child has not been picked up by 7:00 p.m., the City of Keller Police will be notified. They will file a report and then release your child into the custody of Child Protective Services. If you have any questions regarding this policy, please contact the The Keller Pointe Manager.

We have modified camp times to better fit parent’s needs. From 7:00 a.m.–8:30 a.m. and 4:00 p.m.–6:00 p.m. campers have unstructured free play.

EARLY CHECK OUT/EMERGENCY PICK UP PROCEDURE If you need to pick up your child between 9:00 a.m.–4:00 p.m., please stop by the Customer Service Desk and give them the name of the child you are picking up and a staff person will bring your child to you. We ask that you please be patient with us as you child may be on a hike, at the pool or engaged in other activities that take time for us to gather and bring your child to you.

If your child becomes ill or is involved in an emergency at camp, we ask you to come to the center. Once you have arrived, please stop by the Customer Service desk and give them the name of your child. Camp staff will come to the desk and guide you to the location of your sick or injured child.

PARENT SIGN-IN/OUT Parents are required to sign their child in and out each day. Camp instructors are not allowed to take students that have not been signed in by a parent or authorized person.

Camp participants must be escorted to and from the building each day by you or your authorized person. Campers are not allowed to sign themselves in or out of the program; nor are they allowed to leave the site without the accompaniment of an adult, parent, or authorized person. A STATE-ISSUED DRIVERS LICENSE or ID MUST BE PRESENTED at EVERY PICK UP. We require this for the safety of your children.

If an unauthorized person comes to pick up your child, the sign-in/out policy will be explained to them. You will be called and asked to verify their identity by providing their driver’s license number. On you’ve made the verification and you grant permission for your child to be released to the unauthorized person. You will be required to add 3|S u m mer Ad ven t ur e Ca mp

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the unauthorized person to your authorization for pick up the next time your child attends camp. You may also fax a signed permission letter to (817)743-4555. Once the faxed permission is received, your child will be released to the person on site. If you are unable to grant permission, your child will not be released to the unauthorized person.

If this person takes the child without permission, the police will be notified.

OPEN DOOR POLICY Summer Camp has an open-door policy. Parents are welcome and encouraged to observe our activities at any time. We request that you limit the in-room/gym observation to 15 minutes due to our tight schedule.

LOST AND FOUND Parents are always welcome to look in the lost and found bin if their camper is missing something. We ask that you remind your camper how important it is to keep track of their things and remember to label items with your child’s name. At the end of summer, unclaimed items will be donated to a local charity.

BREAKS We have rest and water breaks built into the daily program. A camper may ask permission to stop and take a break at any time during the day.

SAFETY Camp Counselors are the backbone of the program and we take extra care in choosing them. We strive to hire and train the best! We look for good role models with the following characteristics: high moral values, leadership abilities, a fun and outgoing personality, and a desire to work with children. We also require counselors to have current CPR and first aid training. Counselors receive pre-camp training that emphasizes risk management and emergency techniques to minimize the occurrence of accidents.

Camps will have an average staff-to-participant ratio of 1:10. Currently, the Texas Department of Family and Protective Services require a 1:22 ratio. Nevertheless, The Keller Pointe Summer Camp ratio will never exceed 1:14. Staff-to-participant ratios will not allow us to provide one-on-one attention to individuals who need assistance with daily activities (i.e., eating, toileting, etc.), are a flight risk, or exhibit severe behaviors (i.e., hitting, biting, explicit behaviors, etc).

LUNCH AND SNACK TIME If you are not purchasing The Keller Pointe Camp Meal plan (see below), please send a sack lunch, drink, and afternoon snack daily. Please DO NOT send your child with money.

Please send your child’s lunch and snacks with proper utensils. The Keller Pointe does not provide refrigeration or heating devices for lunches. Please send your child’s lunch with an ice pack to keep food at the proper temperature. Nutritional foods are the best snacks, such as fruit, cheese and crackers, or pretzels.

CAMP MEAL PLAN The Camp Meal plan is not available for the 2021 summer.

For your convenience The Keller Pointe does offer a Camp Meal Plan, where The Keller Pointe Dive-In will prepare their meal and bring it to your camper at their designated 4|S u m mer Ad ven t ur e Ca mp

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lunch time. Participants who wish to purchase the Camp Meal Plan there is a $25 per week fee that will be added on to your registration fee. The camp meal plan is a set meal plan. We are not able to substitute items on the meal plan. Please note that the menu is subject to change to more effectively manage the program. Your campers will need to bring a sack lunch on Field Trip days.

DRESSING YOUR CHILD FOR CAMP Children are engaged in various activities during the course of the day. Some activities may be messy or athletic in nature.

Children should be dressed in seasonably appropriate, comfortable clothing. A pair of shorts, tights, or leggings must be worn under all dresses.

Children are not permitted to wear open-toed or open-backed shoes, including sandals, except for the time that they are going to the pool. Rubber-soled sneakers are the most appropriate type of shoes for participation. Wearing jewelry of any kind is discourage as it is a safety hazard to your child and his or her peers.

When walking to and from the pool, campers are required to wear shoes or sandals.

Campers are also required to take a shower before getting into the pool; at this time they may wear sandals so that they do not get their tennis shoes wet.

WHAT NOT TO BRING TO CAMP Please do not send any electronics, toys, balls, or games. If any item is brought from home they will be asked to put it in their backpack. The Keller Pointe is not responsible for any broken, traded, borrowed, or stolen property. We provide a land line phone that participants may use for emergencies.

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TUITION AND PAYMENT POLICIES Member Weekly Tuition: Non-Member Weekly Tuition: Withdraw Fee:

$150 per week $170 per week $25 per week

Camp Meal Plan - Optional

Not available for 2021 $25 per week (additional fee added on to tuition) Not available for 2021 $47 Member/$65 Non-Member (additional fee added on to tuition)

Summer Camp Swim Lessons

($25 non-refundable withdraw fee is included in the weekly tuition)

WEEKLY FEE All camp fees are due at the time of registration following the schedule below. If you are registering after the deadline, you must pay in full for each week you register following the schedule below. For the remaining weeks, if the payment is not received by the due date your camper will be withdrawn and your $25 fee will be charges and/or forfeited. Balances will be due following the schedule below.

Camp Week Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11

Camp Dates June 1-4 June 7-11 June 14-18 June 21-25 June 28-July 2 July 5-9 July 12-16 July 19-23 July 26-30 August 2-6 August 9-13

Payment Date May 11 May 17 May 24 May 28 June 7 June 14 June 21 June 28 July 5 July 12 July 19

Withdraw Date May 21 May 28 June 7 June 14 June 21 June 28 July 5 July 12 July 19 July 26 August 2

REFUNDS We will not prorate fees or provide credits due to withdrawals.

WITHDRAW If you need to withdraw your child from camp, please provide written notice 5 businessdays prior to the withdrawn week. If you give notice by the required day, you will receive a tuition credit or refund minus the $25 withdraw fee. The $25 withdraw fee is non-refundable. If withdrawal is less than 5 business-days from the start of camp, no refund of balance is available. Please email (mbeaver@cityofkeller.com) or give written notice to the Recreation Supervisor to make arrangements to withdraw a participant.

ABSENCES Due to financial obligations of the program, payments or parts thereof will not be refunded because of absences, an unscheduled vacation, or withdrawals. A written doctor’s notification is the only time a refund is considered.

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ILLNESS GUIDELINES

Any camper who arrives with the following conditions will be asked to leave: a discharge from the eyes or nose, a fever 100 degrees or higher, a condition resulting in vomiting or diarrhea within the last 24 hours. Children developing symptoms after arrival will be isolated, and the parents will be contacted to make arrangements for pick up. Campers must be symptom free for at least 24 hours without the aid of medication to return.

Children will be asked to leave camp if they have been exposed to head lice and are untreated, or who have been treated but are not nit-free.

Please inform the staff if your child has been exposed to a communicable disease in another setting. A written notice from your physician will be required before your child will be able to return to camp.

If a child has a temperature higher than 103 degrees and the parent is unable to immediately pick up the child, 911 will be called. Staff illness guidelines are the same as those stated above.

Additional Pandemic Illness Guidelines Campers must prescreen prior to arriving to camp for any COVID-19 related symptoms.

Campers must be symptom free for at least 24 hours without the aid of medication to return. Campers will screened for a temperature at camp drop off. Children with temperatures of 100 degrees or higher will not be admitted to camp. We strongly encourage that all campers wear their masks while they are not actively exercising, eating or swimming. All Keller Pointe Staff will be required to wear face masks except while eating, exercising, or swimming. Safety protocol may change without notice to better facilitate the program.

SUNBURNS Please send sunscreen with your child each day. All children will have sunscreen applied before going outdoors. Please alert the camp counselors of any heat-related illnesses your child may suffer. When campers are participating in water activities, they will be asked to re-apply sunscreen approximately one hour after entering the water. If your child has a light complexion or is prone to sunburn, please send them an extra T-shirt and hat to wear on water days.

Participants with extensive sunburns will be allowed to participate in the program, but their outdoor participation will be limited.

MEDICATIONS If your child requires medication while in camp care, we must have a completed medication form before a staff may administer medication. The medication must be a prescription in its original container, and the label must include the child’s name. We will only give the medication according to the directions on the container. We are not permitted to administer over-the-counter medications without written approval and directions from a physician. If you give your child medication before coming to camp, 7|S u m mer Ad ven t ur e Ca mp

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please inform a staff member so we are aware if side effects develop. Inhalers and peak flows must follow the same instructions as the prescription medication.

INJURIES/MEDICAL EMERGENCIES By signing The Keller Pointe – Registration and Liability Waiver form, you have given The Keller Pointe employees the ability to secure medical care for your child in your absence. You will also assume liability for payment. We will make every effort to contact you at the number(s) you have provided on your child’s registration form. If we are unable to contact you at those numbers, we will call your emergency contact persons.

Please keep us informed of any changes to your contact information.

CUSTODY SITUATIONS

From time to time, staff is placed in a situation regarding a custody dispute. Without a court order, The Keller Pointe staff cannot deny a parent access to his or her child. If a custody document is present, staff will notify the guardian parent of any contact made by the unauthorized parent. Staff will also notify the authorities, no exceptions.

Staff is instructed not to put themselves or children in jeopardy in order to mediate a family dispute or attempt to enforce a court order. If a parent chooses to leave a child in the care of The Keller Pointe’s Summer Camp with a court order in force, the custodial parent will be required to sign an acknowledgement stating The Keller Pointe’s inability to physically obstruct a hostile effort to take the child from the center.

Non-custodial parents cannot act as a parental volunteer on fieldtrips or other center events without written permission from the custodial parent.

DISCIPLINE POLICY

Our policy centers on a “positive discipline” philosophy. We use positive reinforcement as well as redirection. Prevention of problems is the key to a happy summer for the campers. At the beginning of camp, participants are given the rules and the consequences for breaking those rules. If a serious incident takes place (i.e., violence against a person or property, a false 911 call or fire alarm, etc.) the child may be sent home immediately without going through the steps listed below.

No form of physical correction, including spanking, shaking, or withholding snacks, will be allowed under any circumstance.

If a camper breaks the rules, the following consequences will be administered: Verbal Talk to the participant and explain what they did wrong and why it was Report wrong. We will explain what actions will be taken if the behavior continues. They will be asked to tell the counselor how they will handle the situation in the future. A discipline report will be completed documenting the verbal warning.

1st Report The participant will be reminded of what rule they broke. The camper will be taken out of the activity and placed in time-out for up to 1 minute per year of age. A camp counselor will complete a discipline report. The parents will be notified at pick up.

2nd Report A camp counselor will take the child out of the activity and complete a discipline report. The Recreation Supervisor will be notified and intervene 8|S u m mer Ad ven t ur e Ca mp

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3rd Report

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by helping the child to understand their actions and better direct their feelings. A second discipline report will be completed, and the parent will be notified by phone of the report and informed that the next incident will result in a three-day suspension.

The parent will be notified of the third discipline report. They will be asked to pick up the camper immediately. The camper will be suspended for three days. In order for the child to return to camp, the parents and camper must meet with Recreation Coordinator, Recreation Supervisor, and/or The Keller Pointe Manager.

The camper will be dismissed from the camp for the remainder of the Report season.

Violence is taken very seriously. Any child whose behavior is deemed as a threat to him or herself or to other children may be removed from the program until staff believes the problem no longer exists. If a camper were to engage in physical violence or cause a false 911 call or fire alarm, a discipline report will be filled out, and the child will be sent home immediately with three days of suspension. Accounts will not be credited for any suspended days.

DISCIPLINE PICK-UP/CHECKOUT PROCEDURES If you are required to pick up your child due to a disciplinary action, please do so in a timely manner by stopping by the Customer Service desk. Please give them the name of the child you are picking up and a staff person will come to the desk and guide to the location of your child.

FIELD TRIPS

Offsite field trips are not available for the 2021 summer.

Each field trip day at The Keller Pointe, we will display the field trip, location, time of departure, and time of arrival back to the center. On field trip days, all participants must bring a sack lunch and wear their summer camp T-shirt and The Keller Pointe identification wristbands. Drop your child off no later than 8 a.m. on field-trip days. If the buses have already left for the field trip, you will need to make alternate arrangements for your child’s care that day.

Campers will travel in buses. The buses are air-conditioned and we follow all the safety procedures outlined by the Texas Department of Family and Protective Services. When taking a field trip, we abide by the following guidelines: 1. We carry a list of all children being transported and leave one copy with The Keller Pointe Manager on Duty.

2. We store a form in the bus that lists the names and phone numbers of the Center and Camp Director.

3. We carry a list with parent’s telephone numbers and emergency contacts for each child.

4. A fire extinguisher, approved by the local fire marshal, is secured in the bus.

5. We carry a first aid kit.

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WATER ACTIVITIES We will swim at the Keller Pointe most days of camp. Please have your child bring a bathing suit, a towel, and sunscreen daily.

WEATHER The camp is an indoor/outdoor camp and will strictly adhere to the ozone alerts. The schedules will be adjusted to accommodate severe weather conditions.

ADDITIONAL POLICIES AND INFORMATION FIRE/EMERGENCY DRILLS Our campers practice fire drills and tornado drills randomly throughout the year. They are required to line up and exit the building with their counselor in an orderly fashion in three minutes or less. We must practice these drills regularly in case there is an actual emergency.

REPORTING ABUSE/NEGLECT As childcare providers, it is our responsibility to report child abuse or neglect to Child Protective Services. To report child abuse, call (800) 252-5400.

NON-DISCIMINATORY POLICIES The Keller Pointe welcomes and encourages all individuals and families from the community to participate in programs and facilities regardless of race, color, religion, sex, national origin, or disability. If you plan to attend any classes, or special events and have a disability that requires special assistance, advise The Keller Pointe Manager 48 hours in advance at 817-743-4301 and reasonable accommodations will be made to assist you.

STAFF Staff will address issues and concerns in an appropriate manner with the participants, parents, and/or guardians. It is unacceptable for a staff member to express hostility in any manner toward staff, camp participants, parents, and/or guardians. Prior to employment, we require staff to complete a current Adult, Child, Infant CPR and First Aid with AED certification. Our staff has many years of educational experience and/or college courses in child development. The Keller Pointe staff is not allowed to transport campers in their personal vehicles. Staff is also not allowed to “baby sit” campers outside of Summer Camp. If a staff member violates these rules, the City of Keller and The Keller Pointe may not be held responsible for the actions of the employee.

PARENT/GUARDIAN CONDUCT Parents and guardians need to address issues and concerns in an appropriate manner to the staff. It is unacceptable for a parent or guardian to express hostility in any manner toward staff or camp participants. All discipline issues are handled by camp staff and should not be discussed with other camp participants. If you do not feel your issue has been resolved by a staff member or the Recreation Supervisor, please call The Keller Pointe Manager at (817) 743-4301.

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CAMP SWIM LESSON PROGRAM Camp Swim Lessons are not available for the 2021 summer.

(These lessons are only available during the weeks your participant is registered for summer camp.)

The Keller Pointe offers swim lessons through the nationally-recognized Jeff Ellis Swim program. Aquatic and safety skills are taught in a logical progression by certified swim instructors. The objective is to teach people to swim and to be safe in, on, and around the water.

Participants registering for the three-day swim lessons must have “TKP Swim Instructor” listed as an authorized for pick up person on their The Keller Pointe – Registration and Liability Waiver form. During the summer, swim lessons are offered in weekly increments for Summer Camp participants only.

QUESTIONS AND CONCERNS It is our goal at The Keller Pointe to partner with our families in providing the best possible experience for your child. We are very interested in answering your questions and concerns. The Recreation Division supervises camp and is ready and willing to assist you in this area. We are available by phone and e-mail and are more than happy to set up a time to talk with you.

Michael Beaver Recreation Supervisor The Keller Pointe (817) 743-4304 mbeaver@cityofkeller.com

Or

Randy White Recreation Specialist The Keller Pointe (817) 743-4308 rlwhite@cityofkeller.com

Camp guidelines are subject to change in order to better facilitate the program.

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