Cancellation Policy / What to Bring:

If cancelled by you, our guest:

Half and Full Day Tours:

• Cancelled at least 7 days prior to departure: Full refund less $100 admin fee

• Cancelled between 7 and 2 days prior to departure: Loss of deposit

• Cancelled within 2 days of travel or no-show: No refund/Full payment required

Overnight Tours:

• Cancelled at least 14 days prior to departure: Full refund less $200 admin fee

• Cancelled between 14 and 7 days prior to departure: Loss of deposit

• Cancelled within 7 days of travel or no-show: No refund/Full Payment required

Three Day Tours:

• Cancelled at least 30 days prior to departure: Full refund less $300 admin fee

• Cancelled between 30 and 14 days prior to departure: Loss of deposit

• Cancelled within 14 days of travel or no-show: No refund/Full Payment required

Multi-day Tours:

• Cancelled at least 30 days prior to departure: Full refund less $600 admin fee

• Cancelled between 30 and 14 days prior to departure: Loss of deposit

• Cancelled within 14 days of travel or no-show: No refund/Full Payment required

Please note that in all cases we may have pre-paid our providers in part or in full for their services in relation to your booking with us at the time that you cancel. In this instance we will endeavour to get a refund from our providers either in full or in part. If we are unable, or only partly able, to get a refund the difference will be offset against any refund due to you from us

If cancelled by us or our third party providers:

If your tour, or any part of your tour, is cancelled by us or by our third party providers due to weather or operational issues, we reserve the right to offer you a substitute tour or activity in the first instance, otherwise we will offer a full refund. Where the tour is cancelled after departure we reserve the right to only refund the unused portion of your tour unless we have cancelled due to unacceptable/ illegal behaviour on your part

**We strongly recommend that you have any relevant travel insurance appropriate for your trip

What to Bring (Recommendation only):

Half and Full Day Tours: Bring a small day-pack for carrying any personal effects; Jacket; Hat; warm top; Camera (if desired); personal medications; closed-toe footwear; clothing suitable for short walks; sunglasses (if desired/needed)

Overnight and Longer Tours: All of the above; spare clothes suitable for the length of the tour; suitcase or backpack for your belongings; sleepwear; change of clothes for the evenings (if desired); torch if thinking about evening activities (eg: astrophotography)

In all cases we recommend bring your ID (Drivers Licence/Passport etc) with you, and give yourself the ability to accommodate any additional personal purchases.