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Sigma Sustainability Institute (Pte) Ltd. Singapore. 05th May, 2014


Confidentiality of Information The information contained in this document is for the exclusive purpose of providing a brief on potential scope of services that Sigma Sustainability Institute has identified. This document is provided on the condition that you undertake not to disclose these, or any other confidential information made available to you by us, to any third party without prior consent in writing.


About SSI

Globally, organizations are increasingly looking to bring sustainability to the front of their corporate agenda. However, there is a widely held misconception that sustainability and profitability are contradictory goals. Sigma Sustainability Institute (SSI) was established to address this seemingly intractable problem. The SSI Management Framework and Methodology, is a field-proven systems driven approach that integrates sustainability with performance and service in the design, development and operation of an organization’s core business processes. The approach brings several benefits. Apart from increased profitability, it provides a platform for business innovation and transformation. The SSI Management Framework is a set of guiding principles that aids change management and decision making. The SSI Methodology leverages the tested and proven concepts on business process management and standards and metrics such as Lean Six Sigma. SSI Management Framework and Methodology brings together sustainability, performance and service in the management of an organisation’s core business processes in a way that is transparent and predictive. The Framework and Methodology can be broadly applied to any industry or service sector. Key sectors in which SSI has developed experience and expertise include: - Smart City & Intelligent building management - Garment manufacturing - Healthcare - Retail malls - Telecommunication - IT and BPO services and


Sigma Sustainability Institute is a global organization that seeks to serve the needs of government, institutions and private corporations headquartered in Singapore. The management and executives at Sigma Sustainability Institute comprise experts having significant experience in developing and managing systems and techniques of Business Process Automation and Management. These individuals with their complementary skills are committed to the common purpose, achieving sustainability goals through a process driven and system managed approach that delivers long term profitability.

SSI’s Global Presence

London UK

Dubai UAE

Bangalore INDIA

Colombo SRI LANKA Singapore



143 Smart City Projects Globally SSI is involved in 9 of them

Kalaalit Nunaat

Soumi Sverige xxxxxx

Norge Canada

United Kingdom

xxxxxx xxxxxx

xxxxxx France United States


xxxxxx Turkey xxxxxx




Mexico Mall

Venezuela Colombia Brasil

Peru Bolivia





xxxxxx xxxxxx India





Ethiopia Kenya DR Congo Tanzania


Papua New Guinea

Angola Namibia






Madagascar Australia

South Africa Argentina

New Zealand



Top Management details

Dr. Hari Gunasingham (Group Managing Director, SSI Group) Abhishek Chand (Chief Operating Officer, SSI Group) Jeena Satchi (Chief Financial Officer, SSI Group) Malcolm Seymor (Managing Director, SSI Australia)


Our Services Portfolio Training and Education - Applied Lean Six Sigma training and certification - Business Process mapping - Workplace management - City service design - Smart city and intelligent building management

Consulting - Applied Lean Six Sigma deployment - Problem based engagement - Business Process Management (BPM) - Smart City & Workplace - Design - Build - Operate - System Integration - iSolutions & e-governance consulting

Programme Management - Lean Six Sigma deployment programmes - Implementation services - Smart Cities/ Workplaces - Audits & Remediation Service/ Energy/ Compliance/ Risk/ Incident - BPM - Process Automation & Improvement - Commissioning & Continuous Commissioning - SaaS/ IaaS/ BPaaS - Design - Build - Operate


List of Global Training and Certification programmes offered by SSI Operational Excellence - Lean Six Sigma Champion/ Yellow Belt/ Green Belt / Black Belt and Master Black Belt Programmes (General). - Applied Lean Six Sigma Champion/ Yellow Belt/ Green Belt / Black Belt and Master Black Belt Programmes for Facility management/ Telecommunication / IT BPO / Commissioning/ Incident management/ Human Resource management. - Quality Jumpstart programme. - Advance 5S Practitioner programme. - Certificate in Data Analysis with Minitab 17. - Certificate in Business Process Mapping. - Certificate in Value Stream Mapping training. - Certificate in ISO 13053-1, ISO 13053-2 Awareness. - Certified System Auditor (QMS, EMS, OHSMS, ISMS).

SSI Value Proposition on Training and Certification programmes - Best in class resource personnel accredited and endorsed within the industry. - Availability of both General and Applied programmes (customized programmes) . - One certificate, pathway for dual or triple accreditation (ASQ, IASSC or BMGI) with the strategic partnership opportunities available. - Content aligned to ISO 13053-1 & ISO 13053-2 standards. - Certification issued on participant’s choice from SSI Singapore, Australia, UAE or UK. - First ever institute to get accredited by International Association for Six Sigma Certification in Singapore (IASSC). - Free complimentary software for the participants (e.g. SigmaXL. QI Macros) and discounts on other statistical software (e.g. Minitab). - Co-branded certification option for Corporates and Institutes. - Multilingual delivery capability (English, Sinhala , Hindi and Tamil)


List of current Consulting Services offered Applied Lean Six Sigma Deployment - Organization readiness assessment - Deployment model selection - Leadership training - Project prioritization - Belt training - Certification services

Problem Based Engagement - Identification and prioritization of projects - Appointment of Strategic Task Force - Project mentoring service - Training and Certification

Business Process Management (BPM) Smart City & Workplace – Design – Build – Operate System Integration iSolutions & e-governance consulting Real time Lean Six sigma Dashboard, spaghetti diagram etc. Management System Certification


SSI’s Strategic Partners

Sigma Sustainability Institute obtained IASSC (International Association for Six Sigma Certification) accreditation from IASSC due to its superiority in curriculum and delivery. This enables SSI to offer and conduct IASSC exams for its trainees and clients.

As a result of the strategic partnership with Sigma XL, seller of leading MS Excel based statistical software, Sigma Sustainability Institute is able to offer aspiring belts more flexibility when carrying out statistical analysis for their improvement projects. The partnership enables the SSI students to obtain SigmaXL at 60% of its original selling price.

SSI recently entered into a strategic partnership with QI Macros, enabling SSI to offer QI Macros statistical software at a discounted rate to its Lean Six Sigma trainees, giving aspiring belts more flexibility when carrying out statistical analysis for their improvement projects.

SSI’s strategic partnership with Minitab, enables SSI to offer Minitab statistical software at discounted prices for its clients and trainees. Minitab is one of the most widely used software by Lean Six Sigma practitioners in the world.

Through its strategic partnership with BMGI (Breakthrough Management Group International), individuals who follow the SSI Lean Six Sigma programme would automatically be eligible to directly take the BMGI Lean Six Sigma exam and acquire dual certification, both from SSI and BMGI.



Dumidu Ranaweera Principal Consultant - Business Excellence Lean Six Sigma Master Black Belt

Consultant Profiles for the Assignment

Dumidu is one of the well-known resources in the field of Lean Six Sigma and Business Excellence in the region and has been personally endorsed by the co-founder of Six Sigma Dr. Mikel J. Harry as one of the best resources available on Six Sigma. He is featured frequently as a speaker in many international and local forums and lately has been awarded the ‘Lean Six Sigma Coaching Excellence Medal’ by Six Sigma Management Institute, USA. Dumidu has guided over 50+ plus organizations across 8 countries in their business process excellence journey and known for his avid skills in Lean Six Sigma deployment and credentials in multiple business disciplines.

Summary of Experience Over 13+ years of comprehensive experience in business process excellence methodologies and Lean Six Sigma application across multiple industries, including Business Process Outsourcing, Telecommunication, Facility management, Education, Finance and Management Consulting. Has mentored over 150+ projects across multiple domains on Lean Six Sigma and trained over 4000+ resources on business process excellence.


Organizations served include:

Awards and Achievements

- Sigma Sustainability Institute, Singapore Principal Consultant - Business Excellence. July 12 to date. - Dialog Axiata PLC. Senior Manager - Master Black Belt August 08 to July 12. - Axiata Group Berhad, Malaysia. Expert Lead Group Process Excellence. January 10 to January11. - WNS, Manager/ Black Belt. Business Process Excellence. August 05 to August 08. - Progressive Consultancies (Pvt) Ltd. Principal Consultant System Certifications. January 00 to August 05.

- Lean Six Sigma Coaching Excellence Medal by Six Sigma Management Institute. - IT BPO industry Outstanding Young professional Sri Lanka 2007. - High Achievers Gold Award ‘People Development’ , WNS 2007. - Commendation Award on Best Process Excellence Initiative, Dialog Axiata 2011.

Some of the Credentials - Certified Master Black Belt (CMBB) from Dialog Axiata, BMG University and Indian Statistical Institute. - Certified Black Belt from Motorola University and American Society for Quality. - Certified Lean Practitioner, BMG University. - ASQ Certified Quality Engineer, ASQ Certified Quality Auditor, ASQ Certified.

Manager for Organizational Excellence - Accredited Training Associate (ATA) from International Association for Six Sigma Certification (IASSC). - MBA (PIM-USJ) with a Merit Award from University of Sri Jayawardenapura - BBA (University of Colombo), Telecom mini MBA (Informa), HMM (Harvard). - ACMA (UK), ACMA (SL), MCPM, ACCA Finalist. - PG Dip. Marketing (CIM-UK), Diploma in Quality Management (SLSI). - PMP (USA), Lead Auditor QMS and EMS.

Some of the key projects - Lean Six Sigma deployment and process re-engineering for Dialog Axiata resulting over LKR 70mn savings, Sri Lanka - Applied Lean Six Sigma application on distribution and inventory systems for Robi, Bangladesh resulting over USD 16mn potential savings. - ISO 9001, ISO 14001, ISO 18001 and ISO 27001 management system implementation over 50+ industries. - Process re-engineering exercise at hello, Cambodia resulting in over USD 10mn savings. - City management strategy workshop series for Cairo Festival City, Egypt. - Process mapping , risk assessment and improvement for BhpBilliton, Singapore.


Christopher Thuraisingham Senior Consultant - Business Excellence Lean Six Sigma Master Black Belt

Consultant Profiles for the Assignment

An experienced professional in the area of Business Process Excellence, certified Master Black Belt in Lean Six Sigma, certified ISO 9001 Lead auditor and Advanced 5S Instructor with over 3000 man hours of training and 200 man hours of mentoring, with a proven track record of successfully implementing numerous Lean Six Sigma and 5S process improvement initiatives.

Summary of Experience Over 8+ years of experience in project management, quantitative performance management, business process excellence methodologies, Lean Six Sigma and 5S application. Mentored over 70+ projects across varying domains in Lean Six Sigma and 5S and trained over 400+ resources on business process excellence.


Organizations served include:

Some of the key projects

- Sigma Sustainability Institute. Senior Consultant - Business Excellence July 13 to date. - Dialog Axiata PLC. Assistant Manager - Lean Six Sigma & Continuous Improvement. May 12 to July 13. - Specialist - Operations Strategy & Performance Management April 10 to May 12. - Senior Executive - Performance Management - Dialog Axiata July 08 to April 10. - Operations Analyst - Dialog Axiata June 06 to July 08. - Brand Executive - Leo Burnett 2006.

- Responsible for the training and implementation of over 50 Lean Six Sigma projects within multiple divisions at Dialog Axiata resulting in over LKR 50 mn in savings.

Some of the Credentials - Certified Master Black Belt - Villanova University - USA. - Certified Lean Six Sigma Black Belt - BMGI/ IASSC. - Certified Project Management Professional (PMP) USA. - Certified Advanced 5S & Kaizen Instructor - JASTECA Institute of Management. - Certified Advanced 5S Instructor - Dialog Axiata PLC. - Certified ISO 9001:2008 Lead Auditor - Bureau Veritas. - MBA - Edith Cowan University, Australia. - BA (Hons), Business Administration, Staffordshire University, UK. 1st Class Honours. - Certified Trainer & Coach - City & Guilds - UK - (Diploma). - Certified Harvard Manage Mentor - Harvard Publications. - Project Management - London Business School (UK) (Diploma).

- Spearheaded the 5S implementation and certification programme at Dialog Axiata resulting in the practice of Japanese 5S at the Dialog service centers and warehouses resulting in the streamlining of processes and improved productivity. - Played a pivotal role in facilitating the achievement of PCMM (People Capability Maturity Model) level 4 certification for Dialog Axiata via the implementation and practice of Quantitative Performance Management techniques.

Awards and Achievements - Dialog Process Excellence Initiative of the Year 2012 (Team award - Bronze medal). - Dialog Process Excellence Initiative of the Year 2013 Finalist Team Award - 5S Service Center Initiative. - Dialog Cost Optimization Initiative of the Year 2013 Finalist Team Award.


Six sigma profile