KVA Autumn 2012 Training Programme

Venues Most of our courses are held at the following venues: Access Learning Centre, Richmond and Kingston Accessible Transport (RaKaT), North Kingston Centre, Richmond Road, Kingston KT2 5PE. The centre can be reached from Kingston on the 65 route, bus stop Durlston Road. There is a limited number of car parking spaces in the North Kingston Centre.

About our courses

Refreshments Please note we are no longer able to provide lunch. We advise you to bring your own for courses at the Access Learning Centre.

Teas and coffees will however still be available.

Richard Mayo Centre, Kingston United Reformed Church, Eden Street, Kingston, KT1 1HZ, in the heart of Kingston-uponThames, at the back of the main shopping centre and five minutes walk from both the railway and bus stations.

MEFAS training centre is situated at the rear of the Malden Centre, Cocks Crescent, New Malden KT3 4TA. Directions will be provided to all venues at time of booking.

Prices The prices are given for each course on its page and in the “at a glance� section in the centre of this booklet. The first (lower) price is for voluntary and community organisations with the second price, where applicable, being for statutory organisations who work with the voluntary sector. Priority will be given to the voluntary and community sector organisations.

Visit www.kva.org.uk for full details and training updates.

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Commissioning

Commissioning in Kingston Date: Thursday 22 November 2012 Time: 10am – 5pm Who should attend: Staff or trustees who want to find out about the process of commissioning and why they might want to get involved in commissioning in Kingston and wider.

Course Overview: This course will introduce the concepts and environment of commissioning and tendering, particularly in Kingston, and bring participants up to speed with the processes involved. The trainer will prepare the session in consultation with local commissioners. By the end of the session, you will be able to: 

find out what is meant by the commissioning cycle and how you can become involved



find out about the different levels of commissioning



understand the differences and their implications between a contract, service level agreement and a grant approach

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be familiar with what policies and procedures need to be in place for an organisation to be able to write successful bids

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explore how to tender in partnerships and consortia

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practically work through PQQs to develop an action plan

Trainer profile: Simone Hensby, Executive Director of Voluntary Action Camden, has 20 years of experience of working in the sector at a local, regional and national level. Simone has been a key partner to the development and delivery of accredited courses, customised to meet the needs of the third sector, in the areas of project management, commissioning and tendering, strategic and operational management.

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Course fee: £50/£75

Date: Tuesday, 6 November 2012 Time: 10am – 4.30pm Who should attend: any staff member/volunteer who wants to find out how their organisation could use social media. The course starts from the basics of how to use tools such as Twitter and Facebook, so it is not appropriate for someone who has been using social media effectively for a while.

Communications

Getting started with Social Media

Course overview: As a result of this course you will: 

understand what defines social media and how people are using it every day



be able to plan how social media can have the biggest impact for your organisation



know how your organisation can use Twitter and Facebook



have gained an overview of other tools such as Flickr, YouTube and blogging

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know how to assess new tools that appear

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understand how to manage your social media with limited resources



know how to measure the impact of your social media

Trainer: Louise Brown works with charities and small organisations to help them be more effective through the use of technology. Before going freelance, Louise worked at the National Council for Voluntary Organisations (NCVO) for over five years. In that time Louise mostly supported organisations with their use of technology but also worked in the areas of collaborative working, governance, workforce development and campaigning.

Course fee: £50/£75

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Communications

Creating a Website using VOICE - Beginners Dates: Thurs 13 September, Weds 14 November 2012 Time: 10am - 1pm Who should attend: Organisations who want to set up a website using the free and easy-to-use VOICE tool. Also suitable for additional staff/volunteers from organisations who already have a VOICE website and need an introduction to the tool in order to update their site.

Course overview: The aim of the course is to set up a basic website with a logo, contact details and information on your organisation using VOICE. The course will cover: Adding text, images and links to a page  Adding and ordering pages  Changing the look and feel of the site 

Full support will be provided both prior to the course and afterwards to give you guidance on planning and maintaining a website that meets your needs, as well as providing help with any technical issues.

Trainer: Sorrel Parsons is the Information and Communications Coordinator for Kingston Voluntary Action, and manages the Voice web publishing portal in Kingston.

She has been supporting voluntary and community groups for 9 years and has a strong understanding of the diverse needs of the sector.

If you are not sure if VOICE is suitable for your organisation, please contact Sorrel at communications@kva.org.uk to discuss your needs.

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Course fee: £25/£40

Dates: Thurs 13 September, Weds 14 November 2012 Time: 2pm - 4.30pm Who should attend: Organisations who already have a VOICE website and want to develop it further, ideally people who have already attended the Beginners course or have a basic understanding of the VOICE system.

Communications

Developing a Website using VOICE - Advanced

Course overview: The aim of the course is to introduce advanced features of VOICE in order to increase the functionality offered by your website. The course will include:  Adding interactive applications to your website  Private Areas  Advanced Layouts  User and Member management You will be contacted prior to the course to identify any specific areas of interest so that the session can be tailored to meet your requirements.

Support will also be available after the course, to ensure you are able to continue to develop a website that suits your needs.

Trainer: Sorrel Parsons (see page 6) Course fee: £25/£40

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Fundraising

How to Prepare Robust Funding Applications to Trusts and Foundations Date: Wednesday 7 November 2012 Time: 10am – 2pm Followed by up to 2 hours individual support/feedback for each participant (via email or telephone) on a draft application, within 1 month of attending the training session.

Who should attend: Anyone responsible for submitting grant applications to Trusts and Foundations. The course is equally suitable for people new to fundraising as well as those for whom fundraising is just one element of their role.

Course overview:         

Are you funder ready? - An overview of what needs to be in place before applying.

Know your organisation’s strategic objectives and profile Evidencing the need for your project Designing your project Partnership considerations Calculating the ‘real’ costs Knowing the intended outcomes Examples of application forms Hints and Tips

Trainer: Julie Hunt MInstF(Dip) is a qualified funding adviser and consultant. She has supported hundreds of charities and social enterprises to raise millions of pounds through grants to Trusts and Foundations and a wide variety of funding activities since 2003. She is currently a Trustee of the Institute of Fundraising (IoF) and a London Region IoF Mentor.

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Course fee: £50/£75

Date: Wednesday 26 September 2012 Time: 10am – 1pm You could start to reach individuals and businesses who want to give to local causes with your own webpage on Localgiving.com, a highly successful fundraising website.

Who should attend: responsibilities. Knowledge necessary.

Fundraising

Localgiving.com Information Session & Start-up Surgery

Anyone with fundraising of web technology is not

Course overview: A short information session including a Q & A with the experts will be followed by an intensive surgery to create your webpage. You will need to be registered and vetted with our partners London Community Foundation to attend the start-up surgery.

Information session 10am - 11am An hour presentation and question and answer session will give you the chance to find out more about how to fundraise online and double your money with Localgiving.com match challenges.

Start-up surgery 11am - 1pm Localgiving.com experts will support you to write the content for your page and get it up and running. Learn the tips and tricks for creating content that can lead to donations.

Trainer: Localgiving.com experts are experienced in supporting small, local community groups and charities to fundraise online.

Course fee: Free 9

First Aid

Emergency First Aid at Work (EFAW) Date: Monday, 17th September 2012 Time: 9.30am – 4.30pm (full day attendance required) This course is developed in line with the HSE’s changes to the First Aid at Work regulations. It is designed for organisations where a risk assessment has indicated that a lower level of First Aid cover is sufficient.

Who should attend: Organisations needing to qualify staff or volunteers to take responsibility for a first aid emergency and the first aid box in accordance with the Health and Safety (First Aid) Regulations.

Course overview: Course comprising a minimum of 6 hours of practical and theoretical training covering: responsibilities; reporting; first aid hygiene; assessments; resuscitation; angina; heart attacks; choking; bleeding; shock; seizures; minor injuries and dealing with an unresponsive casualty.

Compliant with Health & Safety Executive regulations.

Trainer: Simon Hill, A registered instructor with Nuco Training Ltd. Nuco Training Ltd is approved by the Health and Safety Executive (HSE) to provide training and assessment of candidates for First Aid at Work.

Assessment and Certification: On successful completion of the course, the delegate will receive a certificate issued by Nuco Training Ltd. Certificates are valid for 3 years under the Health and Safety (First Aid) Regulations 1981.

Course fee: £50/£75

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Date: Tuesday 16 October 2012 Time: 10am – 4.30pm Who should attend: All employees, volunteers, senior managers, trustees and support staff Course overview: This course provides participants with training in the basics of health and safety. Full course notes will be provided. At the end of the day there is a short, straightforward, multiple-choice test. This is an accredited course that will cover: 1.

2.

3.

4.

5.

6.

7.

8.

Health & Safety

Fundamentals of Health and Safety in the Workplace (equivalent to Level 2)

Introduction to Health and Safety legislation Risk Assessment Accident prevention and reporting (RIDDOR) Computer safety (DSE) Fire Safety Manual Handling Control of substances hazardous to health (COSHH) Test

Trainers will adjust the course presentation to make it more relevant to your needs, depending on your profile and the services delivered by your organisation.

Trainer: Carlton Training’s instructors are all qualified and experienced in their own subject areas and in providing high quality teaching to groups and individuals. Health and Safety courses are nationally recognised and accredited by the Royal Society of Public Health.

Assessment and Accreditation: On successful completion of the test, participants will be awarded a Royal Society of Public Health (RSPH) Qualification – Fundamentals of Health & Safety in the Workplace.

Course fee: £50/£75

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Information & Communications Technology

Excel for Beginners Date: Wednesday 3 October 2012 Time: 10am - 12.30pm Who should attend: This is a core ICT skill which everyone will benefit from.

Course overview: Come and learn how to use Excel for finances and explore some of its other uses such as analysing data for monitoring.

We will cover:  Getting to know the Excel work environment  Setting up a spreadsheet, entering text and numbers  Using simple formulae to start number crunching  Sorting and filtering your information  Formatting your spreadsheet  Printing / viewing a spreadsheet (Please note we will be using Excel 2007 at the training venue)

Trainer: Philippa Leary has worked in the voluntary sector for last 10 years in ICT development and information and communications. Currently a consultant IT trainer, Philippa has taught the European Computer Driving Licence syllabus, developed internet courses for digital inclusion and delivers Online Basics, Excel and MS Word courses.

Course fee: £25/£40

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Date: Wednesday 17 October 2012 Time: 10am - 12.30pm Who should attend: This is a core ICT skill which everyone will benefit from.

Course overview: Come and learn how to use Excel at an intermediate level for finances and other uses e.g. presenting data and MailMerge.

We will cover:  Additional formulae including percentages  Linking a number of worksheets  Graphs and charts  Importing data from external sources  Creating labels from an Excel spreadsheet using Word MailMerge (Please note we will be using Excel 2007 at the training venue)

Trainer: Philippa Leary ( see page 12)

Information & Communications Technology

Excel Intermediate

Course fee: £25/£40

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10 - 12.30

Mon 17 Sep

Weds 26 Sep

Weds 3 Oct

First Aid at Work

Localgiving.com info session & surgery Excel 2007 for beginners

Weds 17 Oct

Tues 23 Oct

Excel 2007 intermediate

Outcomes focus including ICT: day 1

Health and safety in the Tues 16 Oct workplace

Mon 8 Oct

10 - 1

Thurs 13 Sep

Voice websites: advanced

ICT tools for collaboration

10 - 1

Thurs 13 Sep

Voice websites: beginners

10 - 5

10 - 12.30

10 - 4.30

10 - 12

9.30 - 4.30

2 - 4.30

Time

Date

Course Title

Access Learning Centre

Access Learning Centre

Access Learning Centre

Access Learning Centre

Access Learning Centre Access Learning Centre

£60/£70 See page 18

£25

£50

£25

£25

Free

£50

£25

Access Learning Centre MEFAS

£25

Voluntary & Community

Access Learning Centre

Venue

£100/£120

£40

£75

£40

£40

N/A

£75

£40

£40

Statutory/ private

KVA Training Programme at a glance

10 - 1 10 - 1 2 - 4.30

Weds 7 Nov

Sat 10 Nov

Weds 14 Nov

Weds 14 Nov

Thurs 22 Nov

Tues 27 Nov

Thurs 29 Nov

Tues 4 Dec

Thurs 6 Dec

How to prepare robust funding applications

Safeguarding children Level 1/2

Voice websites: beginners

Voice websites: advanced

Commissioning in Kingston

Outcomes focus including IT: day 2

Using online surveys

Organisational risk management

Managing risk in volunteering

10 - 1

10 - 4.30

10 - 12

10 - 5

10 - 5

10 - 2

10 - 4.30

Tues 6 Nov

Getting started with social media

10 - 1

Thurs 25 Oct

Volunteers and the law: staying legal

Access Learning Centre

Access Learning Centre Richard Mayo Centre

Access Learning Centre

Access Learning Centre

Access Learning Centre

Access Learning Centre

TBC

Access Learning Centre

Access Learning Centre

Richard Mayo Centre

£25

£50

£25

£60/£70 See page 18

£50

£25

£25

Free

£50

£50

£25

£40

£75

£40

£100/£120

£75

£40

£40

N/A

£75

£75

£40

Information & communications technology 16

ICT Tools for Collaboration Date: Monday 8 October 2012 Time: 10am to 12pm Who should attend: All employees or volunteers that would like to find out more about creating, sharing and editing information with colleagues.

This course is a must for individuals that are sharing information by email and do not have a shared computer server, or those working at home or at various sites.

Course overview: Come and learn about free and low cost online tools that will help you collaborate internally and externally with colleagues.

We will be covering Track changes, Dropbox, Huddle, Google docs & calendars and Evernote.

Following demonstration of the tools you will have the knowledge and confidence to start using them to improve collaborative processes.

Trainer: Kate White has been managing and developing Superhighways for over 10 years and has a wealth of experience in voluntary sector use of ICT and a good understanding of the difficulties faced.

Course fee: ÂŁ25/ÂŁ40

Dates: Thursday 29 November 2012 Time: 10am - 12pm Who should attend: Anyone responsible for gathering data from beneficiaries and stakeholders. This course starts from the basics and is not suitable for someone who has been using online surveys for some time.

Course overview: Online surveys are a powerful and costeffective way to gather feedback about your organisation from your beneficiaries and other stakeholders. You can use surveys to evaluate levels of satisfaction with your services, shape and plan future projects, demonstrate need to funders and identify barriers to participation. By the end of this session you will be able to:  Create a survey from scratch  Design questions that will gather the information you need  Maximise your free questions limit  Send your audience your survey web link  Embed your survey on your website or Facebook page  Understand more about collecting data and privacy best practices  Email message formatting tips

Information & communications technology

Setting up an online survey

Trainer: Sorrel Parsons is the Information and Communications Coordinator for Kingston Voluntary Action, and manages the Voice web publishing portal in Kingston.

She has been supporting voluntary and community groups for 9 years and has a strong understanding of the diverse needs of the sector.

Course fee: £25/£40

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Managing your organisation

Outcomes Focus including ICT for Dates: Tues 23 October & Tues 27 November 2012 Time: 10am – 5pm Who should attend: The course aims to equip participants to introduce an outcome focus into their own organisation.

For this reason, organisations are encouraged to send two people on the course, whether trustees, paid staff, volunteers or a mixture.

Course overview: At the end of both days, the learners will understand: what outcomes are and what they are not, how to identify relevant outcomes for your work, the benefits of having an outcome focus, simple ways to monitor outcomes, methods for gathering outcomes information, reporting outcomes, using outcomes information well, next steps in implementing an outcomes approach; ICT tools you can develop to improve the efficiency and effectiveness of outcomes monitoring.

The course will run on two separate days, with a gap of four weeks in between. Attendance on both days is compulsory. During the gap you will be expected to hold a meeting within your own organisation to consider implementing an outcomes focus. You will be given the materials to help you do this.

Trainers: Sanja Kane, Transforming Kingston’s Infrastructure Coordinator and Charity Evaluation Services (CES) Outcomes Champion Certified 2011 -2013 and Kate White, Superhighways Manager

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Course fee: £60 per person for both days. Discounted rate of £70 for two people from one organisation for both days

Day one: Tuesday, 23 October 2012, 10am – 5pm 

Outcomes - what they are and what they are not



How to identify relevant outcomes for your work



The benefits of having an outcomes focus



Simple ways to monitor outcomes



How to use outcomes information in decision making and planning

Day Two: Tuesday 27 November 2012, Morning session: 10am – 2pm 

Discussion about the meetings you held in your organisation



Methods for gathering outcomes information



Reporting outcomes



Using outcomes information well



Next steps in implementing an outcomes approach

Managing your organisation

Outcomes Monitoring

Afternoon session: 2pm – 5pm 

Using ICT to help you with collecting, storing, retrieving and presenting outcomes information



Processes involved in implementing a holistic system



Demonstrations and looking at ‘off the shelf’ systems selected for relevance in terms of services, client group and cost



Specific tools that will enable you to better capture information relating to your organisation’s outcomes 19

Managing your organisation

Organisational Risk Assessment & Management Date: Tuesday, 4 December 2012 Time: 10am – 4.30pm Who should attend: Trustees and Managers who need to develop and manage a Risk Register.

Course Overview: Learn how to demystify Risk Assessment and comply with Charity Commission requirements and RBK Commissioning Standards. This course provides tools and processes to help make Risk Assessment effective and manageable.

At the end of the session, attendees will be able to: understand why we need to identify and monitor an organisation’s risks; understand and develop skills in identifying what a ‘risk’ is; develop skills for assessing and prioritising risks; develop skills for monitoring and reviewing risk; and understand when to take preventative and remedial action to avoid or minimise risk.

Through presentations, discussions and group exercises you will learn what risk is and whose responsibility it is; how to do risk analysis and compile a risk register, and how to develop a Risk Management Strategy.

Trainer: Trainer: Marika Dalgliesh holds a Masters in Business Administration and is a Member of the Charted Management Institute. Marika has many years experience in the Public, Private and Voluntary sectors and specialises in Change Management and Leadership skills for better organisational development.

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Course fee: £50/£75

Network Meetings & Seminars Network meetings will be held every three months in central Kingston. They are a great opportunity to meet colleagues from other organisations and to keep up to date with developments at Kingston Council and the Local Safeguarding Children’s Board. There will also be regular seminars on issues such as child poverty, safer recruitment and participation.

Next meeting: Monday, 24 September 2012, 10am –12pm at the United Reformed Church in Kingston.

To find out more and to book a place, please contact Judith Naylor at cwd@kva.org.uk or 020 8255 3335.

Volunteer Co-ordinator Forums Forums offer exciting new opportunities, interactive workshops and resources for volunteer co-ordinators. The forums are a great place for open discussion, for people to raise any volunteer management issues and share experiences with other co-ordinators.

Regular meetings and events

Children & Young People Organisations

To find out more about the forums contact Pat Stanley at Go Kingston Volunteering on 020 8255 3335.

Training and events in other boroughs KVA will always try to provide you with the high quality capacity building courses you need here in Kingston. However if you don’t see the course you need on our website you can find what training our counterparts in the other boroughs of South London are promoting by going to www.slcvspartnership.org.uk

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Safeguarding children

Safeguarding Children – Child Protection Awareness, Level/Group 1&2 Date: Saturday 10 November 2012 Time: 10am – 1pm 'Working together to Safeguard Children' (2010) places a duty on all employers to ensure that their staff and volunteers are competent and confident in carrying out their responsibilities for safeguarding and promoting children's and young people's welfare.

This includes ensuring that all relevant staff and volunteers receive safeguarding children training.

Who should attend: This basic awareness training is aimed at staff and volunteers in infrequent contact with children and young people and/or parents/carers who may become aware of possible abuse or neglect. It is also aimed at those in regular contact or those who have a period of intense but irregular contact with children and young people and/or parents/carers and who may be in a position to identify concerns about maltreatment.

Course overview: By the end of the course participants will be able to:

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

gain some awareness about what constitutes child abuse and how to recognise it



develop awareness about everyone's responsibilities towards vulnerable children



recognise parental stressors which may increase children and young people's vulnerability

consider relevant aspects of legislation and guidance



be familiar with their own child protection procedures



know how to appropriately refer children who may be vulnerable, in need or suffering abuse or neglect

Trainer: Marie Berry, Kingston Safeguarding Children Board Learning and Development Adviser Course fee: free Please note that RBK will charge you £30 per delegate for any cancellations. A charge will not be levied if another representative from your organisation attends as a replacement.

Safeguarding children



New! Level 1 online course We are proud to announce that from October 2012 you will be able to access a Level/Group 1 Safeguarding Children course online at www.kva.org.uk

Other Groups/Levels For other levels of Safeguarding Children training in Kingston, please visit the Children and Young People Project page on KVA’s website or phone Carol Wickes at RBK on 020 85476092, or email: Carol.Wickes@rbk.kingston.gov.uk 23

Volunteer management

Volunteers and the Law – Staying legal Date: Thursday 25 October 2012 Time: 10am – 1pm Who should attend: Managers, Volunteer Coordinators, Trustees or anyone who has responsibility for volunteers.

Course overview: It is always advisable to stay on the right side of the law and it is important to carefully think through what the legal position is on much of what you do as a volunteer manager. This workshop will look at how your organisation can keep its relationship with volunteers legal.

As well as discussing legal issues, we will look at real cases that volunteers have pursued through the courts and their implications. Topics covered will include:         

Relationship between organisation & volunteer Employee or volunteer Equality Act 2010 Health & Safety Insurance CRB’s Benefit regulations & volunteering Data protection & copyright Young volunteers

A natural progression course to this session is Managing risk

in your volunteer programme.

Trainer: Pat Stanley (see page 23).

Course fee: £25/£40

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Watch and take part in an online demonstration of this course at http://tinyurl.com/cozolsa

Date: Thursday 6 December 2012 Time: 10am – 1pm Who should attend: Managers, Volunteer Coordinators or anyone who has responsibility for volunteers.

Course overview: Volunteer involving organisations and volunteers are natural risk takers and effective volunteer programmes cannot operate without taking risks. It is essential that organisations control and minimise risk both to volunteers and the organisation itself.

What risk will look like will be different in each volunteer programme depending on how you involve volunteers and the workshop will cover it from both organisation and volunteer perspective. Topics covered will include:

Volunteer management

Managing risk in your volunteer programme

Why assess risk within your volunteer programme  What types of risk can be associated with involving volunteers 

The process for assessing risk  Managing risk 

The workshop will provide a natural follow on for anyone who has already attended Volunteers and the Law. Trainer: Pat Stanley is Go Kingston Volunteering Good Practice Advisor, supporting organisations to develop good practice in volunteer management. The project also includes delivering a programme of good practice training of which this workshop is part.

Course fee: £25/£40 25

Terms & conditions

Making a booking To book, please use the enclosed booking form, or visit our website www.kva.org.uk/events-and-training for a Word version of the form.

Please either email completed booking form to training@kva.org.uk or send it to Training, Kingston Voluntary Action, Siddeley House, 50 Canbury Park Road, Kingston KT2 6LX. Once in receipt of your booking form, we will issue you with an invoice.

In order to secure a place on the course you should send us a cheque made payable to Kingston Voluntary Action.

All places will be confirmed by email or by phone at least 72 hours before the course starts and usually sooner than that.

Cancellation The booking fee is refundable if the booking is cancelled no later than 2 weeks before the course date.

Occasionally, KVA may have to cancel a course or change the tutor, date or venue. If this happens, we will inform you immediately. If you cannot attend the new date, we will offer you a credit note or refund.

Book early to secure a place on the training you and your organisation need.

Publicity Photographs may be taken during courses for KVA publicity only. If you do not wish to be photographed, please inform Sanja Kane at training@kva.org.uk

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