MOTOR VEHICULAR BUILDING
Why do so many people hate to go the department of motor vehicles (DMV)? Why do so many consider it a hassle and burden to visit the DMV for a license renewal, vehicle registration or to obtain a non-driver identification card? What makes the DMV, especially those in the New York City (NYC) area, a place to be avoided unless absolutely necessary?
Twelve (four in Manhattan, two in Brooklyn, three in Queens, two in the Bronx and one in Staten Island) local DMV offices attempt to provide adequate services to 8.2 million residents (April 2010 Census) living in the five boroughs around NYC area.
A growing population and an increase overall demand for more services, including non-driver identification cards, provided by the DMV have put serious pressure on these 12 facilities to provide quality services in a timely manner. The current situation has created frustration among those working behind the counters and those coming in looking for service.
DMV employees, who are often underpaid and overworked, deal with demanding customers all day. The people coming to the DMV looking for service become angry when they have to wait a long time in line. These two competing forces create an environment where employees become exhausted and direct some of their frustration towards customers, who in turn feel mistreated. Missing documents and not thoroughly understanding some of the DMVs rules and regulations also creates longer waits and more frustration. All this compounds the problem and make people hate dealing with the DMV.
I propose to design and build a new, modern DMV center in the heart of NYC. This facility will include: systematic framework for providing services; state of the art amenities; drive through kiosks that will quickly and more efficiently process a higher number of applications; road test parking lot that can be partially used to conduct road tests. The proposed DMV will improve the quality of life for New York City citizens and strive to provide the community with more personalize services. The more efficient processes will significantly reduce wait time and overall frustration among customers and DMV employees. This building will become a model for future planning and development of department of vehicle facilities throughout the US
on the second plan include: Written Test Center, Road Test Center, and Student Driver Reserve Parkings.
46TH ST.
WRITTEN TEST
STUDENT DRIVER PARKING
STUDENT DRIVER PARKING com. test
TESTING CENTER
TESTING CENTER ENTRANCE
SECOND FLOOR SCALE 1/32’’ - 1’ 0’’
46TH ST.
LONGITUDINAL SECTION 3 - 3
SCALE 3/32’’ = 1’ - 0’’
LONGITUDINAL SECTION 1 - 1
SCALE 3/32’’ = 1’ - 0’’
