TechnicalSupport ContactSheet
KidKareKnowledgeBase
OurKnowledgeBaseisfilledwitheveryresourceyoumayneedtohelpwithallofour productsandfeatures Wesuggeststartingherefirst(clickresourcesbelow):
LivechatwithusbyclickingtheiconinthelowerleftcornerofanyKidKare screen(logintoappKidKarecomwithyourHXorCXusername)
Emailsupport@kidkare.com. Youmayrequestsomeonecallwiththesolutionafteryouprovidedetailsof yourissueinemailorchat
Callusat972-671-5211,pressoption1forsupportandthen2forsponsors. PhonesaremonitoredMondaythroughFridayfrom9am-5pmCT
HowtoDocumentYourRequest
Noteanythingyouhavetriedtofixtheissue,likethebelowgeneraltips,soweknow nottosuggestthemagain
Clarifytheurgencyinthesubjectline(can'tsubmitmyclaim,questionaboutOER) Replytoouremailsothatweknowalltheinformationyouhavealreadysharedwith usinsteadofsendinganewemailonthesametopic
Detaileddescriptionoftheissueincluding:
Yournameandlogin:youraccountnameandnumber Whoisimpacted(nameandlogin).
Aremultipleusersimpactedorjustonethatyouknowof Doyouhavethesameissuewhenusingdifferentcomputers. Detailsofissue Example:specificreportname,claimdate,provider, orparticipantname.
Screenshots(holddowntheshiftandwindowskeysandtype‘s’ Dragyourcursorovertheareawhereyouwantascreenshot).
GeneralTips
Someissuesmaybewithyourcomputerorinternet,notnecessarilyoursoftware Try thetipsatthislinktoresolvetheseissues:TroubleshootLoginIssues Accessingadifferentwebsite(googleyourlocalgrocerystore)to determineifthereareissueswithyourinternetconnection. Refreshyourbrowser Clearyourbrowsercache(besuretoclearfor'AllTime'). Restartyourcomputer