Technical Support Contact Sheet KidKare Knowledge Base Our Knowledge Base is filled with every resource you may need to help with all of our products and features. We suggest starting here first (click resources below): KidKare Food Program
KidKare for Center Sponsors
Minute Menu HX for Home Sponsors
Contact Support through Email or Chat Live chat with us by clicking the icon in the lower left corner of any KidKare screen (login to app.KidKare.com with your HX or CX username). Email support@kidkare.com. You may request someone call with the solution after you provide details of your issue in email or chat. Call us at 972-671-5211, press option 1 for support and then 2 for sponsors. Phones are monitored Monday through Friday from 9am-5pm CT.
How to Document Your Request Note anything you have tried to fix the issue, like the below general tips, so we know not to suggest them again. Clarify the urgency in the subject line(can't submit my claim, question about OER). Reply to our email so that we know all the information you have already shared with us instead of sending a new email on the same topic. Detailed description of the issue including: Your name and login: your account name and number. Who is impacted (name and login). Are multiple users impacted or just one that you know of. Do you have the same issue when using different computers. Details of issue. Example: specific report name, claim date, provider, or participant name. Screenshots (hold down the shift and windows keys and type ‘s’. Drag your cursor over the area where you want a screenshot).
General Tips Some issues may be with your computer or internet, not necessarily our software. Try the tips at this link to resolve these issues: Troubleshoot Login Issues Accessing a different website (google your local grocery store) to determine if there are issues with your internet connection. Refresh your browser. Clear your browser cache (be sure to clear for 'All Time'). Restart your computer.