GUIDANCE & SUPPORT

Your student days are often seen as a great experience and, luckily, this is often the case. However, you might face some problems. For the most diverse questions or problems that you encounter during your study programme, there are various counselors you can contact for information, advice, and support.

Your study advisor can guide you through your curriculum and is your first point of contact within your study programme. They can, give you advice on how to approach your study programme, study planning, choice of subjects, and monitor your study progress. Moreover, if you are experiencing personal struggles and/or challenging circumstances you can discuss these with your study advisor to receive and look for possible solutions.

Next to talking to your study advisor about your study programme and potential support, you can also go to our Student Affairs Coaching & Counseling coaches. These student coaches provide input and can give you advice on how to deal with your possible struggles. Our student counsellors are there to inform, advise, mediate and support you and can support you in cross-curriculum questions. For example, about aspects that hinder your study progress, such as personal circumstances. You can go here for questions about law and regulations, (supporting) schemes and provisions regarding finances, top sports and educational adjustments, about confidential issues, and procedures surrounding the Binding Study Advice (BSA). For more information visit: https://www. utwente.nl/en/ces/sacc/coaching-counselling/.

You can go to our student psychologist for personal questions and study problems you encounter during your study programme. Examples of such issues are performance anxiety, study stress, procrastination, lack of discipline or motivation. Our student psychologist also offers guidance on personal problems that stop you from functioning during your study programme and student life. For example, struggling to make contact with other students, insecurity, worrying, or feeling down. For questions about your choice of study programme and career, please go to our career counsellor for advice. Here, they offer you individual guidance and coaching where your career path and personal profile will come first. For questions regarding studying with a disability, do not hesitate to get in touch with our diversity coordinator. She will inform and advise you on possible provisions and practical tools and coordinate the necessary extra facilities. For more information you can visit the following website: https://www.utwente.nl/en/ces/sacc/ personal-circumstances/.

Our Ombuds Officer serves both staff and students, providing advice on issues related to studying or working at the University of Twente. Our Ombuds Officer’s primary role is to lend a sympathetic ear and provide advice, guidance, and mediation services. If necessary, the Ombuds Officer can refer people to the appropriate authorities, or the Officer may investigate the matter personally. The Ombuds Officer is impartial and does not report to any other source.