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Free with HRM Issue 10.12

annual guide to

HR services 2011 Featuring: + Recruitment + Compensation and Benefits + Relocation + MICE + Learning and Development + HR Technology


Annual Guide to HR Services FEATURES 4 New Year Regime

New Year is the time for HR to restore, revitalise and renew its spirit to make the most of upcoming opportunities. But just what HR challenges are businesses set to face in 2011?

14 Hard Work Ahead

Labour market forces have now shifted significantly in favour of employees – but will this climate carry on into the New Year? HRM looks ahead at recruitment plans for 2011

23 Getting Fatter?

If there’s one near-certainty for next year it’s that employers can expect to pay higher wages and bigger bonuses. HRM looks at the details of 2011’s pay packet

34 Plugged In

Technology has been changing at faster-than-ever-before rates throughout the 21st Century. This holds particularly true in the field of HR technology, where the latest tools help organisations manage and analyse their talent pools




44 Secret to Success

Improving workplace productivity will be a key goal for HR in 2011. That means plenty of focus on learning and development programmes in the New Year

54 Relocation in 2011

With Europe and the US still struggling through difficult times, many multinationals are paying strong attention to Asia. Their sending some of their best people east in what is set to be a boon for the local relocation industry

70 Singapore’s Big MICE

Singapore’s integrated resorts were designed to create a new era in MICE and events throughout Asia. As they come up to their first anniversaries, it’s clear the local MICE market has expanded significantly, with more on the way

Build Skills


Increase Productivity



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87 Directory Listings

Your one-stop guide to the best of Singapore’s HR service providers in a range of fields – from recruitment and benefits to technology solutions and corporate hospitality options

Published by Key Media Pte Ltd 121 Telok Ayer Street #02-01 Singapore 068590 Tel: +65 6423 4631 Fax: +65 6423 4632 Email:

MICA (P) 158/07/2010 ISSN 0219-6883

70 issue 10.12



SERIOUS BUSINESS MEETS SERIOUS FUN Where can you hold an event in Singapore that erases the line between work and play? Only at Resorts Worldª Sentosa!

Enter into a single destination that meets your every need and desire, from world-class hotels to one-of-a-kind thrills at Universal Studios Singapore¨ movie theme park. Home to one of the regionÕs largest column-less ballrooms and full-featured facilities, benefit from an exceptional choice of venues for more than 35,000 guests and a comprehensive selection of international cuisines. From serious business to fun taken seriously, we have got everything covered. Banquet setting at Compass Ballroom

How can we be of service? Please contact us to find out how all your MICE needs can be fulfilled here at Resorts World Sentosa. Resorts World Sentosa 39 Artillery Avenue, Sentosa, Singapore 099958 Tel: +65 6577 8888 • MICE Enquiries Tel: +65 6577 9977

Universal Studios Singapore¨ rolls out the red carpet in style at Hollywood Boulevardª

Universal Studios Singapore¨

Resorts Worldª Sentosa Ð AsiaÕs ultimate destination offers all a whole new world of truly rewarding experiences. Feast your senses on a world of non-stop entertainment, signature shopping experiences and culinary adventures at FestiveWalkª, and take pleasure in the comfort and luxury of unique world-class hotels.

Voyage de la Vieª

Universal Studios Singapore¨ Packed with attractions specially designed for Resorts World Sentosa, visitors to Universal Studios Singapore will be the first to experience many new rides and shows based on blockbuster hits! The first and only Universal Studios theme park in the region, Universal Studios Singapore¨ boasts a collection of world-class attractions including Far Far Away¨ Castle from the world of Shrek¨, Jurassic Park Rapids Adventure¨ and Revenge of the Mummy¨. Come Ride The Movies¨ at Universal Studios Singapore! Voyage de la Vieª Embark on a journey beyond your imagination. A theatrical circus spectacular created by world-renowned creative producer Mark Fisher. Voyage de la Vieª tells the story of a boy’s journey of life and his encounters with love, imagination, conflict, life and death. Pure entertainment that’s truly unforgettable! World-class hotels, unique themes Wake up to a different experience at our unique world-class hotels – the opulent Crockfords Towerª, the chic Hotel Michaelª, the glamorous Hard Rock Hotel¨ Singapore, the family-friendly Festive Hotelª, the eco-luxurious Equarius Hotelª and the holistic sanctuary Spa Villasª, offering some 1,800 keys in all. Each with a distinct personality, but all sharing a touch of warm hospitality, the resort is perfect for both leisure and business visitors.

Hard Rock Hotel Singapore

Hotel Michael

Festive Hotel

Universal Studios Singapore¨ & © Universal Studios. Universal Studios, the Universal globe logo and all Universal elements and related indicia™ & © Universal Studios. All rights reserved. Resorts World™ & © Genting International Management Limited. Resorts World, the Resorts World logo and all Resorts World elements and related indicia™ & © Genting International Management Limited. All rights reserved.


New Year regime


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As another year dawns on HR’s horizon, employers are resolving to make 2011 better than 2010. They say it’s time for HR to restore, revitalise, and renew its spirit to make the most of all possibilities: to get fit and stay fit. How much of this is lip-service or does this sense of optimism provide a real opportunity to reinstate positivism amongst staff?


alk into a gymnasium any time next month and, like any January, you’ll see many new faces hovering around the equipment, crowding the locker rooms and workout areas —weekend warriors armed with New Year’s resolutions and pepped up to reach the most appropriate pound on the weighing scale. As time passes however, the regulars once again reclaim their territory and the resolution warriors show up less often. The workplace tells a somewhat similar story. Many who resolve to approach the new business year with a commitment and zeal to go an extra mile ultimately succumb to their last year’s status quo and stay safely in their comfort zones. Despite knowing some of these resolutions may end up in the “fail basket”, employers in Singapore are optimistic and anticipate a + Are there HR and company processes that can be further streamlined? good year ahead in 2011. “The best + Is everyone performing at a “high-performance” level? If not, why? plans will always remain as good And what is the game plan to get poor performers up to speed or plans unless they are well out of the organisation? executed,” Casslynn Ong, Vice President of Regional HR, Fujitsu + Is there any room for additional training that will make the organisation Asia, tells HRM. “As such, more competitive when the economy picks up? resolutions bring about a sense of + Can HR be restructured in a more cost effective and efficient way? purpose and enablement to drive + Are there tasks in HR that can be outsourced? success and growth.”

What’s on HR’s mind in 2011?

What’s different?

To succeed in today’s competitive landscape, organisations need to be more adaptable, resilient, agile, and client-focused. This applies to how HR manages its human capital as well, and resolutions for the year ahead are important in helping employers to meet the changing interests and needs of their people. Practitioners say it is imperative to keep employees connected to the business and maintain a high level of pride and ownership in what they do. Deborah Ong, Human Capital Partner, PricewaterhouseCoopers issue 10.12




Top HR resolutions for the New Year » Greater employee engagement » Career ownership culture » Talent management » Further investment on training and development » Greater support for work-life balance

Services, says this is what will give staff a sense of positive opportunity in the new year. “Overall, these resolutions should keep us on the right track to helping our people develop holistically,” she says. For her organisation, HR resolutions for 2011 cover some of the most fundamental tenets of the function. They include: to consistently deliver a “distinctive” experience for its people and clients; to accelerate its global employability agenda, to provide world class learning including formal and on-the-job coaching; to remain a competitive paymaster and attract the right talent to ride its business requirements; and to be recognised as a socially responsible corporation. But aren’t these sorts of targets usually already on the company agenda? Yes, Ong confirms, but in 2011, PwC plans to focus more on expanding these existing objectives. For instance, the company devoted more than 1.3 million hours to formal training time for its people across the world last year. The average training time per person was around 90 hours. But Ong says learning must now also extend beyond the classroom. She says coaching assignments senior team members will particularly enhance the learning process in 2011. RS Components has a similar wish list for the coming year. “Employee engagement will be carried out as an ongoing process through consulting our organisation’s leaders on ways to engage their team members,” MaryAnn Vale, Head of HR, Asia-Pacific, says. Over the last two years, RS Components has been training its leadership and management team to become coaches. Now, and through 2011, these participants will expand their roles and become team facilitators, Vale says. But development does not apply only to the leadership and management teams, but also to the rank and file staff. “We have a global (career) initiative called ‘My Career’ where both managers and employees explore multiple careerrelated considerations (for all staff),” she says.

Changes and challenges

However, the road to change is never smooth. As with any organisational overhaul, HR needs the buy-in from both management and employees as some of these initiatives will involve a change in mindset, habitual practices, and skill or behaviour paradigm shifts. “One of the challenges that we anticipate is to find the delicate balancing point between Generation Y’s aspirations and needs, and the organisation’s needs,” Alvin Tan, Executive Director of HR, Singapore Economic Development Board, says. “The younger generation aspires to climb up the corporate ladder in a shorter time span; however time is needed to develop skills and experiences for them to do so.” Internally, EDB officers are working


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to create a work culture and environment that keeps people engaged over the long run, he shares. More platforms will also be created to enhance interactions within the organisation. On the leadership development front, EDB will be sharpening its leadership competencies and developing a leadership model for the future. “Our leaders will also be investing more effort to teach (other) leaders. We believe that this approach will accelerate learning and strengthen the organisation’s DNA,” Tan adds. Besides ensuring their organisations have the right technical expertise and know-how onboard, another critical factor for HR next year will be to really engage its key stakeholders. It’s something that may require some significant shifts for some organisations. Indeed, Fujitsu’s Ong anticipates some amount of resistance and apprehension. “As such, it is vital to assure the entire team (from management to the grassroots) on how and why the change will help facilitate their success and efforts,” she says. “With the stakeholders assured, the technical implementation will be much easier and well supported by the leaders and employees alike.” While the need for change is important, businesses also need to ensure that it is moving at an efficient and effective rate, Ong maintains. “We do not want to end up with an empty vessel with no captain or sailors on board – it will not reach the final destination and might even sail into the hazards and sink.”

“One of the challenges is to find the delicate balancing point between Generation Y’s aspirations and the organisation’s needs” Alvin Tan, Executive Director of HR, Singapore Economic Development Board

Staying srategic

But whilst HR strives to meet other objectives, it also has to consistently fight to keep its chair in the boardroom, creating that vital alignment between business and people. The key challenge PwC sees is getting into step with the leaders of other business units. “While HR continues to play a major role in supporting the business, we need to engage our business unit leaders in adopting these initiatives to (also) help drive the people agenda,” Ong says. To fulfill these resolutions, organisations will need to deliver a distinctive experience for their people and clients. No matter how tall the claims are or how impressive the resolutions sound, one thing is for sure; it is imperative that all HR initiatives are aligned with business strategies and that employers can demonstrate how they add value through measuring key business metrics for success. HR needs to continue to build its HR capability as partners to the business, moving HR to a key strategy driver in the business. issue 10.12



profile Robert Walters

World leader in recruitment R

obert Walters is an award-winning business and one of the world’s leading global recruitment and recruitment process outsourcing consultancies. It specialises in permanent, contract and interim recruitment across all industry sectors and all levels of seniority. Established in London, in 1985, the group now operates across 42 offices in 20 countries. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market. Robert Walters’ Singapore office manages the careers of the highest calibre professionals in the fields of

Andrea Ross

Managing Director, Singapore Andrea Ross joined the Singapore office from the UK in 2000 where she was working in the search industry focusing on financial services. With over 13 years’ recruitment experience, Andrea played a pioneering role in establishing the Banking and Financial Services division, and has since gone on to expand the recruitment business and successfully set up new key divisions in Supply Chain, HR and Engineering. Andrea currently manages the group’s operations in both Singapore and Malaysia.


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accounting, banking and financial services, engineering, legal, information technology, sales and marketing, HR, secretarial support and supply chain, procurement and logistics. The group’s unrivalled client base ranges across leading multinational corporations covering all market sectors. The group’s recruitment process outsourcing business, Resource Solutions, was established in 1997. Resource Solutions, operates on a global basis and has a client base spanning both commerce and financial services sectors. An award-winning business, Robert Walters has a proven track record of providing high quality recruitment services, and our success is further endorsed by the many awards we have garnered over the years. These include: » The Recruiter Awards for Excellence 2010 – Best International Recruitment Consultancy Award » The Asian Banker Supporting Industry Awards 2010 – The Asian Banker Achievement Award for Strategic Executive Search to the Commercial Banking Industry » Asiamoney Headhunters Poll 2010 – Best Headhunting Firm for Banking Middle / Back Office Recruitment in Asia » HR Vendors of the Year Award 2009 – Winner, Preferred Recruitment Firms

+ Email: + Tel: (65) 6228 0227 + Website:

profile Randstad Group

Shaping the world of work R

andstad is a Fortune 500 company and the second largest HR services organisation globally – specialising in temporary, contract, permanent and executive recruitment, across the widest range of sectors. Commencing operations in the Netherlands in the 1960’s, we have developed into a multinational organisation operating in more than 44 countries. Everyday we help over 675,000 people find meaningful work. Over the last 20 years, Randstad has experienced rapid growth in Singapore and across Asia Pacific to become one of the leading recruitment networks in our markets. Through a combination of organic growth and acquisitions, we have built expertise across

multiple industry sectors and deliver quality services throughout Singapore. Today’s business environment is competitive and ever changing. The need for the best people, improved productivity and staying ahead of the competition is paramount. To help meet these demands, our continued commitment is to provide recruitment & HR experts for every market and industry sector in Singapore. With the company mission of ‘Shaping the world of work’, we help people to find the right career opportunities and businesses to connect with the best local talent in the market. To make the best matches, our consultants use an appropriate range of recruitment tools to develop a specific strategy suitable for each client vacancy and company environment. These include candidate networking, search, online and print advertising, international sourcing, tailored interview and selection processes, psychometric assessments, and extensive reference and background checking.

+ If you want to work with a recruitment partner who understands the true value of your business, contact the Randstad team on 6510 1350 or visit


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true talent shapes business true knowledge finds it

More than ever, organisations want to partner with a specialist who has the capability to recruit the right person, first time. Not just the right candidate on paper, but the right fit for their organisation. We think of this as true talent and everything we do is dedicated to delivering it across every industry sector, from entry level through to senior executive roles. Our specialist consultants have the knowledge and dedication to make them experts across the following fields:

• Accounting & Finance

• Executive

• Banking

• Healthcare

• Business Support

• Human Resources

• Construction, Property & Engineering

• Information Technology • Sales & Marketing

• Contact Centre To connect your business with the best talent in Singapore, partner with the people who combine in-depth market knowledge with a genuine understanding of your needs. Contact the Randstad team on 6510 1350 or visit: for more information.

profile The GMP Group

“One-Stop” Solutions F

ounded in 1991, The GMP Group is one of the largest staffing and HR consultancies in Singapore. Our business is in shaping destinies. As a total solutions provider, our aim is to help fulfil the aspirations of individuals and create new possibilities for our partners as a strategic global partner in people solutions. GMP’s service is all-encompassing, with our specialised business units offering their own distinct services to cater to each client’s niche. The six specialist divisions are: » GMP Recruitment » GMP Banking » GMP Technologies » GMP International » GMP Consultancy » GSI Executive Search


issue 10.12 supplement GMPREC0081 HRM

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With our global network and specialist divisions to provide industry-specific HR solutions, we truly offer “one-stop” solutions to our clients. Today, GMP is headquartered in Singapore with offices in China, Hong Kong, Malaysia and Thailand. The group’s extensive network and comprehensive services affirm GMP’s role as one of the most dynamic staffing professionals in the region.

The GMP Group + 1 Raffles Place, #57-00 One Raffles Place, Singapore 048616 + Tel: (65) 6736 2022 + Fax: (65) 6736 2155 + +

McCann CN256496 Graphic-HC3 16.06.10 150# 1 2 3 4 5 6 7 8 9 10 OK



While every effort has been taken to carry out instruction to customers satisfaction NO RESPONSIBILITY liablilty will be accepted for errors CUSTOMERS ARE THEREFORE URGED TO CHECK THOROUGHLY BEFORE AUTHORISING PRINT RUNS



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Hard work

ahead 2010 showed a marked turnaround in labour markets from the previous year, with both optimism and headcounts on the rise. Forces have shifted clearly in favour of employees but will this climate carry on into the New Year? HRM finds out


buoyant economy gave the job market a much needed boost this year. It has been a positive 12 months for many organisations who have been hiring aggressively to meet the staffing demands created by the acquisition of new projects. That jobs growth and hiring are expected to continue in 2011. However, some economists predict a second wave of recession and this has prompted a slightly more cautious approach. Adopting a flexible employee base is one compromise option, according to Josh Goh, assistant director, the GMP Group. “More companies will look to contract work to Recruitment needs to be careful but also maintain their headcounts as it gives them the flexibility of converting contract staff to permanent if required,” he says. Companies will continue to look at cost effective and innovative ways of adding to their workforce, Lynne Ng, regional director, Adecco Southeast Asia, says. “Those organisations that downsized during the financial crisis – and that are now looking to hire again- will want to keep their workforce both lean and competitive.” This will enable them support extra business and growth, yet manage any future downturns.


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Jobs in 2011 Hiring expectations continue to be positive going into the New Year. According to Manpower’s quarterly Employment Outlook Survey, close to 20% of employers were looking to expand their headcounts in the last quarter of 2010, continuing a strong positive trend.


Employees who were concerned about keeping their jobs a year ago, have now had the tables turned in their favour. They have enjoyed choice pickings of a number of new opportunities with more attractive salary packages and benefits. And many took the step to switch jobs during 2010. According to recent research from Hudson, many employers are also *Manpower’s Employment Outlook data indicates the percentage of employers looking to hire receiving rejections from candidates in the current quarter, less the percentage of employers looking to cut back headcount that they’ve offered jobs to. Some 40% of the employers surveyed said that candidates had turned down job offers in the past six months. Higher salary expectations were found to be the most important single reason for this, followed by the candidate accepting an offer (often with a higher salary) from another company. Getting suitable local talent is expected to be particularly difficult in relatively new “sunrise” industries, such as the life-sciences, Arik Soh, general manager, RecruitPlus says. He advises organisations to use foreign talent to fill the void for the time being – but to also work to build up local expertise. “Employers need to have the patience and foresight to groom and develop a pool of local talent over time to fill this market gap,” Soh says. Improving the employer brand is paramount for companies wanting to stay ahead of the competition. This can be achieved through initiatives like training and development programmes, corporate social responsibility activities and work-life balance initiatives. It’s a particularly important issue when it comes to getting the best of Generation Y talent. They often want to work for a company that is fast-paced, exciting and opportunities for rapid growth. Companies need to find innovative ways to reach out to this group, for example by hosting recruitment activities on social media platforms like LinkedIn, Facebook and Twitter.

Who’s hiring?

A number of industries in Singapore are expected to be hiring actively in the upcoming year. The financial sector is showing promising growth, particularly in the retail banking segment. Organisations there are ramping up their headcounts for front office functions like relationship management, mortgage and sales, Goh says. This is expected to translate to a similar increase in back office roles. But the private banking sector is still experiencing a shortage of highly experienced talent. According to Daniel Odermatt, regional HR officer for private bank Clariden Leu, recruitment of experienced relationship managers and bankers continues to be extremely competitive. “One of the major challenges that


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banks have to deal with is the increase of compensation packages which may go beyond healthy levels as supported by realistic business assessments,” he says. The healthcare industry is also a hive of activity. More medical facilities are mushrooming as Singapore positions itself as a healthcare hub in the region. A number of new hospitals have opened and more are on the way. Recruitment efforts are already underway for Jurong General Hospital which is set to open its doors by 2014. It is looking to fill some 900 positions including roles for doctors, nurses and physiotherapists. Hiring in the IT sector is also expected to be robust in 2011. With internet activity and a growing awareness of malware, more organisations are looking to safeguard their systems with enhance security and support. As a result, the industry is seeing growth in the security and infrastructure functions, Goh says. The explosion of smartphones and other mobile devices in the market has also increased the demand for those with experience in areas like cloud computing as well as games and application development. IT companies like Cisco and Red Hat are facing the challenging task of finding people who are well-versed in hot technologies like virtualisation and cloud computing. “Technical talent in conjunction with business seasoning and customer understanding in these highly specialised disciplines can be an extremely tall order when market opportunities are still emerging. We are looking for talent that has probably only existed in the last several years,” Bronwyn White, Global Staffing Director, Cisco Systems, Asia says.

Tapping on the silver generation

Companies looking to expand their talent pool in an increasingly competitive marketplace might also want to look at older workers. The current retirement age is 62 but this is set to change when new re-employment legislation kicks in 2012. Under the new law, employers will be required to re-employ their eligible retiring employees up until age 65. Certainly, many are taking those steps early. According to Randstad’s 2010 World of Work report, two-thirds of Singapore employers are actively hiring workers aged above 49. This is almost a two-fold increase from the 39% recorded in 2009. Goh says employers that haven’t started yet, should use 2011 to step up their efforts to engage this group of workers. “The merits of hiring older workers has been proven, and given their experience, they would be an asset to an organisation,” he says. Companies that want to engage older workers need to evaluate their current work-life and flexible work arrangement policies, advises Goh. “Companies should also evaluate their salary benchmarks and offer pay packages that are not only competitive but also reciprocate the value of their work.” issue 10.12



profile JobDB

Visibility creates

opportunities’s Career Expo 2011, in Singapore over three days in March, is set to create a hiring advantage for employers and jobseekers alike


t is inevitable. The hiring momentum has shifted from an employers’ market to a jobseekers’ market instead, with the demand for new and experienced talent heating up. To keep up with the hiring energy and optimism and differentiate in the competitive labour market, it is necessary for companies to be seen and heard positively. That is why it’s important for companies to be proactive in their efforts to brand themselves as an attractive employer and to increase the visibility of their brand among Career Expo 2011 jobseekers as well. A practical 25 – 27 March 2011 solution to distinguish your Suntec Convention Centre organisation is active participation Halls 402 – 403 at career exhibitions, seminars and 10am – 7pm daily networking events – these can provide a one-stop shop for all three vital tasks. In Singapore, the Career Expo is an annual career and learning exhibition that has been held each year since 2008. It is the only fully paperless career expo, enabling all its exhibitors to enjoy maximum efficiency and convenience by being electronically equipped to collect the contact details of career expo visitors on the spot.

This resolves the need for lots of administration paperwork for processing jobseeker résumés , and this ultimately translates to tangible cost savings for hiring companies as well. Participating at the Career Expo with many other prestigious exhibitors from various industries also enables hiring companies and education providers to enhance their market presence, grow their branding, and project a positive corporate profile to the public via sponsorship opportunities, and by conducting informative career talks during the three-day event. With a solid track record attendance of more than 70,000 visitors at this year’s Career Expo, and over 200,000 applications received for job postings, Career Expo 2011 is visibly on track to achieve similar or even more success for both corporate and education exhibitors, particularly with Singapore’s buoyant economy and robust labour market. Hiring companies and education providers who participate at a physical event like JobsDB. com Career Expo 2011 will enjoy a multitude of benefits such as excellent branding opportunities, and of course, opportunities in reaching out to a wide and diverse pool of talent for their hiring and student membership needs respectively. + To find out more about Career Expo 2011, call 6861 1000, or email


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25 – 27 March 2011 Suntec Convention Centre Halls 402 – 403 10am – 7pm daily

C a r e e r

E x p o

Get the edge in the hunt for new talent at Career Expo 2011!

2 0 1 1

4th R u nY e a r nin g!

Why join us as an exhibitor? • CONVENIENT

Fully electronic process for all job applications and visitor registration at the career expo


Grow your company branding as an exhibitor with other prestigious companies and education providers


4th straight year of successfully running our career and learning exhibition in Singapore


Reach out to over 70 000 visitors and tap from a wide pool of more than 200 000 job applications* *based on Career Expo 2010

Call us at 6861 1000 or email to to book your booth now!

profile RecruitPlus Consulting

Your Talent Specialist since 2004 R

ecruitPlus Consulting serves as a specialist employment agency. But beyond smart staffing solutions, we believe in building bonds between individuals. Filling permanent, contract and interim assignments from HR to Accountancy and Finance sectors is just a job to be checked-off if it’s done without heart. To offer our services without strange outbursts of song, we nabbed a group of imaginative individuals who are in turn, brilliant at nabbing other talents. All are armed with the rare ability to really listen, understand, and to provide intelligent answers to your needs. Unless they’re specifically requested, passing clowns, puppeteers and other less-thanperfect matches for our specialised industries won’t waste your time. They are often referred to the travelling circus instead!


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Besides Staffing and Executive Search, RecruitPlus also offers customised outsourcing and consulting services to address your every HR or business need – from drafting appointment letters to processing payrolls. Some of the functions and industries we are really good at are: » Human Resources » Accounting & Finance » Secretarial » Logistics » Education » Market Research » Property Now that you know a little about us, do give us a call if you think you like what you see. We welcome both clients and candidates alike. We love to meet and get to know you better. Nespressos are on us!

+ To find more about RecruitPlus, please visit or contact Arik at 6220 3450 ext: 103



Your HR and staffing partner in 2011 A

s we move into 2011, the world of work continues to change at a rapid pace in Singapore, as does Adecco and its ability to support organisations in finding the right talent at the right time. Adecco consults with its clients to identify the right staffing solutions to meet their specific needs. It’s this comprehensive understanding of strategic ways of working that has supported the company on its journey to becoming Singapore’s leading provider of talent. Adecco Singapore is part of the Adecco Group, a Swiss-based Fortune Global 500 company with over 31,000 employees and more than 5500 offices in over 60 countries and territories around the world. Globally, the group connects more than 700,000 colleagues with over 100,000 clients every day. The Adecco Group in Singapore includes Adecco, Lee Hecht Harrison, Templar International

Consultants and Spring Professional Staffing Asia – with each business complementing the others and allowing the group to offer a comprehensive HR and staffing solution to its extensive client base. Adecco Singapore’s General Staffing offices are conveniently located in Tampines, Jurong, Bishan and in the city on Scotts Road. Adecco Professional Staffing offices offer positions in the Banking, Engineering, Events and Exhibitions, Hospitality and Retail, Information Technology, Legal, Medical and Science, and Technical sectors – as well as roles for Japanese speaking candidates. + For further information, please reference or

Adecco_Ad_Final_path.indd 1

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on your talent solutions “V

alue-adding” is no longer just a special term peppered to increase the branding of a firm. Value-adding has become an essential for every employee to a firm. At Capita, we know how important it is for companies to recruit the right talents at the right time. We partner you through every stage of your company development and strive to understand your organisation’s business model prior to every candidate placement. Our specialist consultants are able to draw on Capita’s extensive business networks, providing vast networking opportunities for many of our long-term valued clients to meet like-minded individuals. At the same time, we believe in providing long-term counsel on employer branding, bringing recruitment for our clients to the next level.


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As a trusted aide, we are able to recommend customised hiring routes for individuals and clients alike. Our consultants come from strong backgrounds in their specialisations, leveraging on their pool of talent networks and experience. We believe our consistent record of successful placements has definitely helped us build strong and trusted relationships with industry-leading clients and top-quality candidates.

CAPITA specialises in the following practice areas:

» » » » » »

CAPITA Search CAPITA Technology CAPITA Engineering CAPITA Banking and Financial Services CAPITA Business Support CAPITA Strategic Outsourcing

+ Main Office: Tel: +65 66038000 6 Battery Road #37-02, Singapore 049909 + Branch Office: Tel: +65 63189600 16 Collyer Quay #24-01, Hitachi Tower, Singapore 049318 + Email: + Website: + Fax: +65 65362668



fatter? A look inside 2011’s pay packet

Every employee is unique and is motivated by different compensation, benefits, incentives, rewards and recognition. For 2011, employers can certainly expect to pay higher wages. But they will also need to fuller compensation to motivate, engage and retain each talent


fter nearly two years of downsizing and restructuring, the current economic upswing is clearly noticeable. Yes, there are finance implications to take into account, contingency plans for exigencies in the future to be designed, and new and innovative talent management strategies to be rolled out; yet employers are also ready to release their purse strings a little. That’s allowing them and their HR teams to become more strategic with their compensation HR teams are becoming and benefits packaging. It is also giving greater space to reward and recognise the human capital that has stayed with organisations in their compensation packages through the downturn, and to further ensure that they remain while the market is regaining its buoyancy. Naturally, HR needs to facilitate the next phase of growth by effectively managing how it remunerates, compensates and motivates employees.


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Top 10 benefits for 2011 Strategic compensation and benefits will be high on the priority list in 2011. Randstad says this means much more than just a competitive salary. Here are nine other benefits that should be considered: » Competitive salary and remuneration » Learning and development opportunities » Reward and recognition programmes » Employee insurance services » Flexible work conditions » Health and wellbeing programmes » Corporate Social Responsibility opportunities » Entertainment services » Career breaks and sabbaticals » Study assistance programmes

Cautious optimism Whilst expectations were reserved at the beginning of 2010, it seems that employees are now starting to expect some financial rewards for the hardships of the last 12 to 18 months. The results of the Randstad World of Work Salary and Benefits Research indicate some interesting findings: of those surveyed, 38% have received, or are expecting to receive, an increase of up to 4% in their base salaries. 26% are expecting a 5% to 10% increase and a further 21% expect an increase in excess of 10%. The results show salaries are coming back in to line with employee expectations, but there are some concerns for HR. Karin Clarke, regional director, Randstad Singapore and Malaysia, says 16% of employees are not expecting a pay rise at all, which highlights that uncertain economic times particularly within the US and Europe, and budget restrictions are still top of mind for many employers. Around the world, the mindset is one of “cautious optimism”. There is growing reluctance in parts of Asia and the Middle East to sustain the double-digit base pay increases that have been expected by many employees. Towers Watson’s “pulse” survey, conducted in August, predicts Singapore’s labour force will see an overall salary increase of 4% in 2011. Yvonne Cox, managing director, Southeast Asia, Towers Watson, says the trend will continue higher as the upturn strengthens. “We forecast that there will more upward bias on this 2011 projection as the global economy continues to improve with US and Europe recovering further,” she tells HRM. In addition, this projection may also be influenced with the continuing improvement in the Singapore talent market.” Towers Watson says staff turnover has increased significantly this year – with the average rate growing from 8.3% to 12.3% over the last 12 months. Cox says this shows that companies are hiring again and employees are also more confident to move and seek better opportunities.

Bonus expectations

While many understood the need for tight budgets this time last year, most employees (84%) are expecting a return to “normal”


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bonus levels at the end of 2010. Still, even this is tempered somewhat – bonus expectations in late 2007 were significantly closer to 100%. What is changing is the nature and timing of bonus payments. A key to attracting younger Generation Y staff, many compensation and benefits units are spacing bonus payments across the year. Sign-on bonuses are also becoming popular, HR pundits share. “Competitive pay is required to attract Gen Y workers,” Cox says. “It’s not only the amount of pay, but the internal and external equity in which pay is administered, and the manner in which pay and benefits are communicated to employees that keeps the talent group satisfied.” She advocates moving away a “one-size-fits-all” approach in order to attract the typical Generation Y employee. By providing these employees with choices for their benefit plans, they can ensure better employee engagement and satisfaction. In the same way, performance-based pay is another issue HR will need to carefully consider in New Year. Mercer’s Compensation Strategy If you’re about to 2011, says organisations redesign your need to carefully analyse compensation their position and consider packages, make sure new options. “Don’t jump you and your back into business as employees are on usual,” the report advises. the same level when it comes to their wants and “The recession led your needs. Randstad’s World of Work Salary and organisation to new Benefits Research found the following five factors strategies and tactics, so were most in demand: consider which ones should » Flexible working conditions (32% of workers remain and which ones surveyed considered this important) should not, such as putting » Competitive salary (31%) more pay at risk or making » Learning and development opportunities (13%) base pay increases only » Salary packaging options (7%) every two or three years as » Reward and recognition programmes (5%) job responsibilities change.”

“We forecast more upward bias on the 2011 projection as the global economy continues to improve with US and Europe recovering further” Yvonne Cox, Managing Director, Southeast Asia, Towers Watson

What employees want?

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advertorial Thomson Lifestyle Centre

Thomson Lifestyle Centre

Celebrates life with you A Dr Derek Koh, Head of Thomson Lifestyle Centre

s the saying goes, “Health is Wealth”. Without good health, one is unable to fully appreciate the joys of life or effectively face the challenges that it presents. Early detection and management are essential tools in allowing one to play an active and informed role in taking charge of one’s health. Thomson Lifestyle Centre advocates this belief and wants to partner its patients in the path to good health. Thus, for the past 10 years, it has been providing its patients healthcare solutions with a holistic approach in health enhancement and support. Its services include: » Health screening services » Healthy aging programmes » Weight management services » Chronic disease follow-up

+ Thomson Lifestyle Centre is located at #10-14/15, Novena Medical Centre (above Novena MRT Station) + For enquiries and appointments, please call 6352 6550 / 6559 during office hours, or e-mail:

Understanding your needs

While providing good medical care, Thomson Lifestyle Centre does not forget the importance of comfort, service and convenience. On-site specimen collection for laboratory analysis, ample parking, accessible public transportation and an emphasis on efficiency and customer service ensures it always delivers a positive experience.

Work productivity, health and you With work-life balance playing a significant role in modern urban living, the link between health and job performance cannot be ignored. “Practicing preventive health programmes in the workplace will not only help the corporation address issues related to staff’s absenteeism and medical expenses, but also improve employees’ health and consequently productivity,” Dr Derek Koh, Head of Thomson Lifestyle Centre, says. “Thus, having an effective health programme is a win-win situation for both corporations and employees.” Thomson Lifestyle Centre goes the extra mile by understanding there is no “one size fits all” healthcare solution for every company. Indeed, customised programmes may be designed to meet the unique needs of the corporation. With its focus on customer service, convenience, efficiency and comfort, Thomson Lifestyle Centre comes up top in mind as a partner for quality healthcare management.

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A Haven

Where Flowers Bloom Everyday Flowers have always been present to each and every occassion in one’s life, may it be birthdays, company openings, festive celebrations, grief for a loved one, or simply an expression of love. Having a trusted flower shop to assist with one’s expressions of love, happiness, or grief, is truly a bliss. With over 50 years of experience, Prince’s Flower Shop has been unceasingly existent into making every occassion a memorable one. Backed by a team of experienced and committed designers and customer service staff, with continuous training and development program, Prince’s assures that they deliver with pride your messages of love, greetings and gratitude you’ve always wanted.

Wonderful Memories Flowers are truly a magnificent array in different colors and hues, shapes and sizes, which makes every moment worthwhile. Allow Prince’s to take a significant part in creating wonderful memories. It is truly a haven where flowers bloom everyday.

Corporate Events

Special Gifts

If there is a need to enliven up a conference hall, or a place for an event, may it be wedding, graduation rites or just simply a formal gathering, entrust it to the professional skills of Prince’s. With its diverse experience from cocktail arrangements to stage design displays, your every corporate event would truly be a memorable one.

Flowers make the most romantic gift ideas. However, if they’re given with hampers, chocolates, or wine, it would truly make your recepient feel that these presents have been carefully hand-picked just for them. Make them feel loved with Prince’s wide array of special gifts, hampers, wines, and chocolates.

__________ For more information: Florist Operation 53 Sungei Tengah Road Singapore 698998 Tel: +65 6766 7000 Fax: +65 6769 7000 Head Office 144 Upper Bukit Timah Road, #0117 Beauty World Centre Singapore 588177 Tel: +65 6466 7000 Fax: +65 6467 5920

We make all

The Flowers

B l o o m E v e r y d ay.

Flowers are timeless, ageless, classic. It speaks of a million words beyond what sweet lips can utter. That’s why at Prince’s, we provide you exceptional and contemporary arrangements to suit your every need. We are proud to claim that we are a team of experienced and committed designers that delivers your messages of love, greetings, and gratitude in a manner you’ve always wanted. Allow us to make your every occasion a memorable one. It is our commitment, sincerity, and enthusiasm that brings the best service and integrity in our craft. Order now and receive 15% off to all online orders of flowers and 10% for flowers+gifts and plants. Promotion code: FSMAG02. Promotion is valid until NOV 2011. Valid for purchase of regular items on, not applicable for promotional items. Terms and conditions apply. For more information, please call, (65) 6766 7000, or email,


ww c ce e. c w w .wp. rp irni n . coomm. .ssgg


It’s a holly jolly

Christmas! C

hristmas has never been more exciting for the team of Smile-makers at This year’s jolly new collection for the holiday season leaves customers spoilt for choices with a whole new assortment of 68 gifting ideas, ranging from glittery floral arrangements and blooming fresh poinsettias to a dazzling new range of cold-cuts platters, premium wine hampers and sumptuous gourmet choices. Ryan Chioh, Managing Director of® said: “We understand that Christmas is a time for our customers to show their appreciation to their corporate partners and clients for the year of support. Also, it’s a time to impress! That’s why we must constantly think out-of-the-box to innovate and bring new gifting ideas to our customers!”

The “smile-makers”® is one of the leading flowers and gifts providers in Singapore, offering an extensive and innovative range of gift ideas for all occasions. As a pioneer in recognising the Internet’s commercial potential, this mail order arm now offers over 1000 choices in flowers, gifts and hampers to more than 140 countries. On top of that,® also specialises in floral decoration for weddings, events, customised corporate gifting and more.® is the proud winner of ZDNet Asia’s SMB of the Year 2006 and the Singapore Service Class Award.

That explains why the team has drawn inspiration from Santa Claus and came up with exclusive packaging ideas to house the delicious treats, like a glittery Christmas gift box in classic red and green, and Santa’s very own boot, standing at an impressive 55cm. Bound to surprise and wow the esteemed recipients is also a shimmery silver sequined basket that oozes chic and glamor, another dazzling brainchild, designed by the team.

Reinventing the gameplan

Deviating from the rest,® prides


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themselves in providing quality gourmet baskets with a distinction, the reason why its collection does not include the traditional triangular “A”shaped hampers that have been commonly available among competition for more than a decade. For the traditional “A”-shaped hampers, prices are generally determined by the height – the taller the hampers, the more impressive to the recipients and the higher the price tags. A lot of times, quality of individual products are compromised and carries a lesser degree of importance, in comparison to the size of the product packaging. “We do get customers who enquire about the traditional ‘A’-shaped hampers. But the numbers have dwindled over the years as more and more customers recognise the value of quality products inside a gourmet basket, especially when it’s a gift,” explained Mr. Chioh. Christmas Collection 2010 is available in November 2010 at Please call (65) 6251 2323 for more information. + For more information: 565 Thomson Road, Singapore 298184 + Tel: (65) 6251 2323 + Email: + Website:

X M R 2 9e Sublim Shiraz $53.39

XMR06 Celebrate Friendship $192.49

XMR40 It’s Raining Chocolate ! $106.89

X M Rt5y7 Fros n Fusio $53.39

565 Thomson Road, Singapore 298184 • Tel: (65) 6251 2323 • Fax: (65) 6355 0620 • Toll-Free: 1800-FAREAST (1800-327-3278) • Email: • URL:



Plugged in If there’s one thing about the 21st century, it’s that technology is now changing at faster-than-ever-before rates. This holds particularly true in the field of HR technology, where the latest tools help organisations manage and analyse their talent pools. HRM looks at what changes are in store for 2011


magine being able to track an employee’s leave, expenses, training needs and performance from one single portal. A well-oiled HR information system (HRIS) can do just that, and such technology is already helping busy HR professionals collate and analyse important employee information on single, integrated databases. But the future of HR technology has even greater advancements in store. Experts say 2011 will see HRIS solutions that interact even more widely than today. Beyond simple connections between staff within the HR function, programmers and software developers are now working on tools that connect across functions, offices and even between regional centres around the world. The question of delivery is also at the forefront of industry development. While for much of 2010, the focus was on “cloud computing” and softwareas-a-service models, the search is now on for


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systems that provide this convenience and costefficiency, with greater data security capabilities.

A world of connections

2011 is set to see a range of HR software solutions that can be adapted to all the unique circumstances that the modern business environment can muster. To do this, developers are working on the interactive capabilities of their software. Edward Lim, General Manager of Creative Software in Singapore, says the ideal system is being changed to allow access and connectivity between multiple countries in the same organisation. In this way, HR can use the same easy-to-handle software in both country and regional offices. Further, each has access to the same data, allowing for real-time integration and more useful collaboration between HR departments in different offices. “Rather than having individual systems – one system can handle multiple countries,” Lim says.


They can also handle multiple departments, creating maintain their service years and entitlements,” he an important bridge between HR and, for example, points out. Previously, it was easy to lose track of finance. “The ability of the systems to interface with that data, which has such important retention value other systems – outside HR and outside the company for the staff involved. – is improving all the time,” Lim points out. “Previously, systems were isolated.” What about Facebook? Ari Kopoulos, National Sales and Marketing A host of business applications are now taking Manager, Employee Connect, agrees that talent advantage of the ever-increasing popularity of online management software is taking on a more holistic social media – including networks such as Facebook approach. He says the latest software is moving and LinkedIn. HRIS software is no different, but away from single module solutions. “These developers say there are also some limitations to deliver a central framework of tightly integrated what HR can do in these very public spaces. HR processes, such as “Social networking recruitment, onboarding, does have some value,” learning, performance, Lim says. “But it (full HR technology is now more remuneration and HRIS interactivity) is succession,” he says. unlikely to happen much But it is when because of the than ever before organisations are involved confidentiality issue.” The in merger and acquisition world has seen how activity that the latest HRIS quickly ill-considered technology really comes to the fore. No longer, will statements can rush around the internet, becoming changes in ownership structures mean lost data or “viral”. Lim warns HR to take great care when complicated integrations on the technology front conducting its organisation’s public persona on – at least according to developers. such forums. Lim says that is particularly good news for But having said that, he acknowledges there is employees of target organisations. “They will still some strength in Facebook and LinkedIn’s


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Adding value

How can HR use technology to add value to an organisation? Ari Kopoulos, National Sales and Marketing Manager, EmployeeConnect says to look at the workflow and reporting capabilities. The best systems will allow you to “measure, manage and inform”. In particular, they should: » Deliver key metrics on workforce figures, remuneration models, talent management, leave management and selective retention. » Integrate modules such as training, recruitment, performance management, and health and safety within your HR systems. This will give you a more complete and agile information base to inform your planning and decision making

networking value for recruitment and employer branding activities. “Social networking can be used to build up an alumni networking system for job ads and recruitment,” he says. “Organisations have also seen seen social returns, where networking allows for better collaboration.” Charles Liaw, Managing Director, Times Software, urges companies to come up with a comprehensive social media strategy in order to recruit candidates with the right skills sets. For example, different social networks attract different demographics. Employers seeking recent college graduates might use Facebook while those seeking experienced professionals might have a better reach on LinkedIn. Kopoulos says both sides of the recruitment equation can gain from an exposure to social networking tools. “On a personal level it (social networking) can help brand you, promote you as an expert in your field and improve job aspects,” he says. “In the same manner, it allows you to connect with future employees.”

What goes on a cloud?

As well as the technology itself, software developers are also looking closely at the delivery platforms they are using – seeking out the very best ways to get their products to their HR customers. Enter: the smart phone. “2011 will see more and more alternative delivery channels available,” Lim says. In particular, he says Creative Software and other developers are looking to make their technology available “on the go”, using tailored applications on the increasingly popular iPhone and other web-enabled mobile devices.


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The software-as-a-service (SAAS) business model, also known as “cloud computing” certainly became popular during 2010, but Lim predicts next year will see a slight tempering of that enthusiasm. SAAS sees the technology company playing the host to the applications, with multiple HR customers logging into their individual systems via exclusive channels on the internet. That has both advantages and drawbacks, Lim says. “SAAS provides economies of scale,” he says. “It has a lower total cost and that is very attractive particularly for some small to medium enterprises.” Even larger organisations can find the value hard to ignore – with large volume discounts generally available for employee bases that run into the thousands. But there are some concerns about data security, leading many organisations to seek out “private clouds” for their HRIS technology. Creative Software offers both types of delivery, but Lim says it’s important for clients to think carefully about the pros and cons of each model. “Some organisations might be better off with an on-premesis solution,” Lim says.

Time and data to strategise

The end goal of all HR technology is twofold. Firstly, it should make the administration and processes of HR simpler and more effective. And secondly, it should give HR professionals access to more accurate and timely information on the state of their workforces. In this way, the perfect HRIS will give its HR department both the time to better strategise, and the data resources with which to make good decisions. Lim says that by providing useful information on staff movements, staff costs and other metrics, HR can take major steps toward being the heart and soul of business strategy. “Once you know your employee base, then you can manage the talent well,” he points out. “Rather than dealing with operational matters, now (you) can deal with strategic HR.” All that and more, is coming to a computer terminal near you – or a mobile – in the coming years.

profile Creative Software

An extraordinary customer experience H

uman capital has become the only sustainable source of competitive advantage for today’s organisations. Companies that are successful at recruiting, retaining and growing top talents will outperform their competitors, achieve financial growth and build shareholder value. There is now an increased awareness that HR is a key to a company’s business strategy, and that automating HR processes will lead to a better managed and productive workforce. Forwardlooking companies will invest in IT solutions such as Sage EasyPayTM to better manage their diverse workforce to achieve business results. Creative Software is a leading software provider in Asia that provides HR professionals a suite of solutions that empowers them to manage a broad range of HR initiatives such as payroll, leave and claims management, and shared-service approaches. Since 2007, our company is part of the Sage Group, the third largest business management software company in the world. With the backing of the Sage Group and adopting our world-wide best practices, Creative Software will continue to grow and invest in innovation to keep Sage EasyPayTM as the market leader in this region, now and into the future. Our flagship product, Sage EasyPayTM Enterprise is used by over 10,000 businesses, ranging from Multinationals to SMEs. Sage EasyPayTM has been the market leader for over 25 years by providing the best products and services to our customers for managing their payroll and HR processes.

Why choose Creative Software as your preferred HRMS Vendor?

» End-to-End Solution: We provide the full scope of services for our market-leading Sage EasyPayTM suite of payroll, HR management systems and employee self-service software. These include pre-sales consultation, training and seminars, implementation and deployment, data migration, integration with other software,

software customisation, product and technical support, and sales of payslips and business forms. » Continued Innovation: We continue to invest in the development of our Sage EasyPayTM products and services so that our customers continue to get the best platform for managing their payroll and HR processes. We have, and are still investing to significantly improve our people, systems and processes so that we can give our customers an “extraordinary” customer experience. » Peace of Mind: Our solutions are fully compliant with multi-country lodgement automation through eGovernment programmes, payroll lodgement and regulatory requirements, and with existing ERP systems. We provide up-to-date and essential information through e-newsletters on tax compliance and regulatory issues, application matters and other related advisories. » Strength in Partnership: “No man is an isle” is an apt maxim in business too, which is why we place strong emphasis and value in partnering with vendors for best-of-breed solutions. These include accounting and ERP vendors, timeclock and workforce management providers, as well as your in-house systems.

+ Creative Software Pte Ltd (a wholly owned subsidiary of Sage) No. 7 Jalan Kilang #07-01, Singapore 159407 + Tel: 6278 0097 + Fax: 6273 1872 + URL: + Email: issue 10.12




Payroll Express

Business solutions to increase your bottom line D

on’t let the tedium of administrative tasks like payroll and benefits administration get in the way of your real business plans. More and more companies are outsourcing these tasks to the specialists, giving them the chance to expend more time and energy on their core competencies to grow their business.

over from similar setups, often on the recommendation of satisfied clients. They are assured of accuracy and timeliness of reports month after month and can enjoy timely advice on changes in labour and tax laws and their impacts and implications.

Why Payroll Express?

Payroll Express caters to the needs of a diverse clientele from MNCs to fresh start-ups. Equipped with the best HR-IT tools, it offers the best business solutions to increase your bottom line. On appointment, its team will study the current processes, consider your preferences and systems and then integrate all these into a seamless continuum of proven efficient processes. The result: service excellence.

Payroll Express offers payroll and benefits administration services deploying innovative HR-IT tools like e-leave and e-claims. It has well over 20 years of expertise and its team is able to customise programs to suit your needs on management and administration of labour costs. Businesses have been known to engage the services of Payroll Express, and even switch


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Expect excellence

“Excellent service standards. Professional and prompt. All the benefits of outsourcing and more� Ms Rodziah Shaari, Manager, HR, Knowledge Universe Singapore

profile CrimsonLogic

Use PAT to give yourself more time I

n today’s business world, taking a strategic approach to human capital management can enable companies to sustain their competitive advantages and success. Currently, PAT is the ONLY platform that enables HR practitioners to easily manage both employees’ monthly CPF and yearly tax submissions. Adopting the most stringent industry-standard security measures, PAT enables companies to manage employee information online with peace of mind. For HR practitioners, increasing work efficiency and keeping the focus on core business activities are critical success factors. To enhance PAT’s services, it is now bundled with AG Suite* to deliver a comprehensive HR solution package to help companies with the manual and time-consuming processes in human resource management.

About AG Suite

Developed and marketed by AGNet, the company that has expanded its footprint to 14 markets with

more than 10,000 users in the Asia-Pacific, AG Suite deploys the technology of Software-as-aService, and caters to the needs of businesses by enhancing and upgrading HR functions with a low cost solution that is fully compliant with the best practices in HR. AG Pay, one of AG Suite services, is one of the software listed under iSPRINT Packaged Solutions. SMEs can claim up to 50% of the qualifying costs capped at $1,500, which is subject to fulfilling the SME eligibility criteria and the availability of funds. Advantages of AG Suite include: » Pay-as-you-use » High system security and availability » Constant enhancement to meet the evolving industry and market needs and to ensure relevance to customers’ business requirements » System capacity scalable to align with business growth

* AG Suite services include: AG Personnel, AG Leave, AG Timesheet, AG Attendance, AG Mobile, AG Claims and AG Pay

Bundle Provident and Tax (PAT) service with HR solution for greater efficiency Thousands of smart HR practitioners entrust the PAT service with their payroll. It is the ONLY one-stop web portal service that enables HR practitioners to easily manage both employees’ monthly CPF and yearly tax submissions. To enhance the operational efficiency of businesses, the PAT service is NOW bundled with AG Suite* to deliver a comprehensive HR solution package to you. Sign up for this bundle today and enjoy great savings in time and administrative resources, and also get the PAT service for FREE! Talk to us today to find out more: Ivan Koh DID: 6887 7852 Hp: 9455 8898

Sabrina Ng DID: 6887 7623 Hp: 9759 9330

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Challenges of HR management H

R Management plays a strategic and important role in the success of an organisation. An organisation that does not emphasise in recognising and retaining talents may face some drawbacks in development and competition. Retaining and rewarding talents may be a tedious task for HR professionals. In order to achievethis objective, HR professionals require an effective HR Management system to better manage employee development and organisational growth.

HRiQ delivers reliable, ready-to-use and easy-to-learn functionalities, yet is powerful and flexible enough to fit the organisational policies relating to employees’ work practices and training, and ultimately achieving maximum ROI. HRiQ can be delivered either on premise or as part of software-as-a-service (SaaS) model which you pay for as you use, thus reducing upfront investment cost and eliminate any hardware cost.

Driving maximum ROI

Established in 1994, iqDynamics is an established regional software and solutions company. With business offices in Singapore and Malaysia, and partners in Vietnam, China, Indonesia and India, iqDynamics is positioned for steady growth throughout the Asia Pacific Region. A Microsoft Gold Certified Partner, iqDynamics is the developer of HRiQ and has the development capabilities and resources to customise and enhance its software to suit any out-of-the-norm situations.

iqDynamics provides a friendly and easy-to-use HR Management system – HRiQ – which assists HR professionals to streamline the administration process. Its business philosophy is enabling its HRiQ products to work openly with most recognised commercial software, thus safeguarding additional investments and managing change.


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About iqDynamics

+ iqDynamics Pte Ltd + Tel: (65) 6594 4138 + Email: + Web:

profile Nanyang Executive Education

For leaders, by leaders A

s one of Asia’s most eminent graduate teaching institutions, Nanyang Business School is renowned for its outstanding research and industry relevance in strategic and international affairs. An integral part of Nanyang Technological University, it is Singapore’s first business school to be conferred prestigious accreditations from AACSB and EQUIS. In 2007, the Economist Intelligence Unit ranked its flagship MBA as the finest in Singapore. The Nanyang MBA has also won acclaim with its ranking as 27th from the Financial Times 2010 Top 100 MBA programmes in the world. Committed to empowering the leaders of tomorrow, Nanyang Executive Education programmes are designed to provide a challenging environment to address the current needs of Asian businesses, sharpen your competitive edge in the global marketplace and present valuable learning opportunities as you connect with talented executives and internationally renowned faculty members.

Nanyang EMBA: Global leadership for the Asian century

In a world that is increasingly driven by Asian economies, the Nanyang Executive MBA equips you with an incisive outlook on the complexities of the Asian Century, powerful insights on how you can thrive on this dynamism and opportunities to integrate Asian perspectives with the best global practices. An overview: » Singapore’s only EMBA with four specialisations: “General Management”, “Entrepreneurship”, “Shipping, Offshore and Finance” and “Energy” » Offered in partnership with Spring Singapore, BI Norwegian School of Management and IFP School in France » With segments in Haas School of Business at University of California, Wharton School of the University of Pennsylvania in Philadelphia and MIT Sloan School of Management in Boston » 18-month part-time programme focusing on practical knowledge in leadership

Berkeley-Nanyang Advanced Management Programme for first-class leaders

A leadership training programme that offers the latest knowledge and requisite skills for succeeding in the global economy, the Berkeley-Nanyang Advanced Management Programme is specifically developed as an “east meets west” management programme. An overview: » Offered in partnership with Haas School of Business at University of California » Region’s first programme to provide a direct pathway to earn academic credits towards the Nanyang EMBA » 4-week residential programme with intakes in Singapore or India and the USA + For more information, please contact Louis Low at +65 6790 4042 or email


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“I wanted to learn from practitioners in other industries and I’ve grown from a peer group that comes from diversified backgrounds” Rahul Talwar, Area Manager, PGS Asia Pacific

“The best programme I’ve attended so far. The focus on management issues in the Asian context and contrasting it with western practices was well done throughout the course” Dr Chong Chun Hon, Deputy Chairman, Civil Aviation Medical Board


Build Skills Increase Productivity

Profit 44

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Secret to

success Improving workplace productivity looks set to be a key goal for organisations in the upcoming year. HRM considers how training and development programmes can help employees contribute more to their organisations and the wider economy


010 has seen Singapore emerge from the recession with fresh eyes, looking at the new possibilities that lie ahead. Lessons learnt from the global economic crisis have since prompted the city-state to take a closer look at the capabilities of its workforce. Top of the agenda is the government’s drive to push annual productivity growth by 2-3% per year over the next decade. The 2010 national budget included some $7 billion worth of incentive schemes that aim to shape the Training budgets are set to economy in line with these new productivity targets. Some of the carrots being dangled to help employers retrain and reengage their workforces include: » $2.5 billion over the next five years to expand and in 2011 improve the national Continuing Education and Training System; » $1 billion to kick start the National Productivity Fund that will offer grants to help businesses improve efficiency; » A new Workfare Training Scheme that will subsidise 90% to 95% of absentee payroll and course fee outlays for employers sending low-wage workers for training.


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“Putting more effort into training and development is critical to ensure that companies are able to retain valuable staff” Rexanna Kok, executive director, Kaplan Learning Institute


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Organisations’ training budgets are expected to increase next year, in light of both the improved economy and the above incentives. Organisations are also focusing more on staff retention as the job markets swings in favour of employees. “Putting more effort into training and development is critical to ensure that companies are able to retain valuable staff,” Rexanna Kok, executive director, Kaplan Learning Institute, says. Companies in Singapore are looking to expand their businesses with the booming economy, Kok says. “They will also be looking to upskill their employees to better prepare them for the new challenges that come along with their expansion plans.”

Building people managers

Productivity can be strongly linked to good management. Effective line managers can make a big difference in influencing the attitudes and work ethics of employees. That’s why, for example, managers at pharmaceutical firm MSD Singapore are attending compulsory internal training sessions on coaching, where they learn how to improve the skills and behaviours of their employees. “They learn to identify behaviours that need change and determine what factors they can influence to bring about this change,” Leslie Swanson, Technical Training Leader, MSD Singapore, says. External training providers like the British Council are seeing a rising demand for courses in people management skills like mentoring and emotional intelligence. Director Rosie Fennell says there is also rising interest in other HR related areas such as performance management and appraisal skills. Productivity can also be improved through staff with multi-functional skills that allow an employee to perform across different functions in an organisation, Kok says. With this in mind, Kaplan will be introducing a new business management skills programme that aims to equip high potential


executives, supervisors and managers with a broad range of important management and soft skills to complement their professional skills sets.

Creating an output surge

For many organisations only now seeing the effects of economic recovery, it’s a good time to reenergise and reengage the workforce. Staff have likely stuck with their employers through the tough times, often accepting pay cuts and increased job responsibilities. Training and development programmes can help them gain new skills and approach their work with a renewed mindset. Childcare services provider Cherie Hearts, for example, is working to upgrade the “older” skill sets of some of its staff. Branch directors who have been on the job The National Trades Union Congress has for some years are being sent for refresher launched a $40 million programme to courses. Given that regulatory requirements drive productivity and improve the skills change periodically, such courses have the and salaries of low-wage workers. added value of helping them keep up to date Some 25,000 workers are expected to benefit from the new Inclusive on the latest developments. Cherie Hearts Growth Programme, which replaces the five-year old Job Recreation also encourages cross-functional skills Programme. It is the first scheme to tap into the $2 billion National transfers so that employees are able to gain Productivity Fund announced in 2010. new skills. The scheme is targeted at, but not restricted to, the bottom 20% of the At MSD, apart from technical skills, workforce, earning $1400 a month or less. It will be administered by the employees are being equipped with problem Employment and Employability Institute. solving and lean-thinking skills that Companies that embark on training projects for their staff can receive up to encourage continuous improvement. These 50% funding for deployment of technology and equipment and up to 90% skills enable employees to identify funding for training directly relevant to productivity improvement. Each roadblocks on their own and work with their accepted recipient stands to receive up to $150,000 per project. teams to improve any given situation. Such proactive behaviour saves times and leads to increased productivity, Swanson says. Helping employees think out of the box can lead to other gains in productivity and more training providers are offering courses in this vein. NTUC LearningHub has launched a two-day workshop called Leading Enterprise Productivity Improvement. Developed by the Juran Institute, the workshop focuses on topics like enterprise innovation, transformation, productivity and performance systems.”

$40 million training boost

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profile NUS Business School

Asia’s Global Business School S

ince 1981, NUS Business School has been offering a comprehensive portfolio of public and customised executive education programmes to more than 20,000 senior leaders and managers from around the world. Our range of open executive education programmes, conducted in both English and Mandarin, are designed for high potential leaders and senior managers. We also design, develop and deliver English and Mandarin customised programmes targeted at the development needs of client organisations. Our programs have been delivered in cities such as Singapore, Kuala Lumpur, Bangalore, Bangkok, Jakarta, Manila, Colombo, Shanghai, Beijing, Tokyo, Sydney and Wellington.

Our learning philosophy

Contact information:

NUS Business School is renowned for + Executive Education its academic rigour, enterprising NUS Business School research and its teaching excellence. National University of Singapore Within this context, our faculty Mochtar Riady Building, Level 5 calibrates their content and facilitation 15 Kent Ridge Drive, Singapore 119245 for high-powered executives who seek + Email: current and applicable knowledge in + Tel: +65 6516 7872 our ever-evolving business landscape. + Website: Our programmes utilise a blend of case studies, simulations, role plays, discussions, peer learning, projects, presentations and a variety of assessment and profiling tools to provide a multi-dimensional learning experience.

International faculty – The best of East and West

NUS Business School has a 120-strong faculty who originate from more than 25 countries. Our faculty members are of the highest caliber, and are actively engaged in research and teaching, as well as consulting to businesses and governments worldwide.

Some of our Programme Directors include: + Dr Prem Shamdasani Associate Dean, Executive Education & Director Stanford-NUS Executive Programme in International Management & Advanced Management Programme PhD, University of Southern California + Dr Nitin Pangarkar Director Strategic Management Programme PhD, University of Michigan + Dr Sum Chee Chuong Director General Management Programme PhD, University of Minnesota + Dr Audrey Chia Director Leadership Development Programme PhD, University of Texas at Austin + Dr Ruth Tan Director Accounting & Finance for Non-Financial Managers PhD, University of Washington + Mr Lowe Joo Yong Director Strategic Human Resource Management Programme MBA, National University of Singapore + Dr Chia Ho Beng Director Negotiation & Influence PhD, University of British Columbia

Stanford-NUS Executive Programme participants: Our strong diversity ensures participants don’t only learn from the faculty but also through lively sharing and discussion sessions.


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profile Korn/Ferry

Talking talent A

re talent issues keeping you up at night? Specifically, questions such as “Who are my real high-potential talent?”, “Where are they and how do I identify them?” and “How can I ensure they stay on in the company?” Superstar talent can be found at all levels of your organisation and can in fact be found reliably. Better yet, you have the capability to develop the superstars of today into tomorrow’s enterprise leaders. The trick is getting a clear and objective view on your talent. Some top performers, who we refer to as high professionals, excel within a chosen area of functional or technical expertise. Others, who we designate as high-potentials, are versatile and adaptable performers capable of tackling a broad range of new and challenging situations. Both types of talent have considerable value to your organisation, but to get the most out of what they have to offer and avoid costly mistakes, you have to be able to clearly distinguish one from the other. Unfortunately, many organisations today look at talent through a very subjective lens. The all-important definition of potential varies considerably, depending on who you are talking to in the company. To complicate matters, potential is often confused with performance. While performance is relevant to evaluating talent, it is an entirely different matter to measuring potential. Through decades of research, Korn/Ferry International has identified a key identifier of potential; a distinct set of behaviours called “learning agility”. Individuals high in learning agility excel at learning from their on-the-job experiences and subsequently applying those lessons to first-time challenges. Research has also shown that these highly “learning agile” individuals perform better when promoted into


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roles that require them to master new skills and take on varied and different problems. Their propensity to learn and adapt quickly drives them ahead. Korn/Ferry’s proprietary Talking Talent® process orients line managers to the key differences between performance and potential, while Choices Architect®, our unique, research-backed and highly reliable assessment of potential helps to clearly identify top talent, resulting in a more reliable and objective identification of talent throughout the organisation But identifying talent correctly is only the first step; mentoring, coaching and the right developmental assignments need to be provided as well. Different types of talent require distinct types of development. Korn/Ferry provides a wide range of differentiated development plans that can be customised and applied to meet the needs of your individual talent. The end result is a robust and integrated system for identifying and developing your top talent, ensuring a steady pipeline of leaders with the right skills to successfully lead the organisation through uncharted waters. So, let’s Talk Talent. We look forward to the conversation. + George Hallenbeck Director, Intellectual Property Development Phone: +65 6231 6143 + Pushp Deep Gupta Lead – Lominger & Talent Management Solutions, Asia Pacific Phone: +65 6231 6139

profile British Council

More than the experts in English! T

he British Council’s Professional Development Centre (PDC) has been around for over 20 years. It has developed from a small Business Communications Unit to a major soft-skills provider in Singapore. And our bottom line has always remained the same: quality. In August last year, we moved into our new premises in the HDB Hub at Toa Payoh, offering our customers greater convenience in terms of transport and easier access from all areas of Singapore. With 15 custom-built training rooms, we are now in a position to provide more training opportunities across a wider range of learning needs; adding Business English and General English to our already extensive list of corporate training programmes. One of our mantras is “No Boring Lectures” – we firmly believe that training should be fun and inspiring. Our participants are often surprised that even written communication courses can be active and innovative. We believe that learning takes place in many ways and that practising skills helps them to become real and usable back in the workplace. Over the years we have developed a range of courses to meet Singapore’s ever-changing needs. We started with writing courses, presentation skills

and negotiation courses. And we now have over 50 programmes in such diverse areas as Innovation and Creativity, Teamwork and Leadership, Emotional Intelligence, and Customer Service. We constantly question our market and ourselves so we can develop the products, skills and quality that Singapore demands. Most recently we have developed a Project Management course that focuses on the soft skills needed to effectively manage a project team; and we have improved our Personal Image Management course to reflect the growing need for Singaporeans to work at a global level, by including differences in business and dining etiquette. Our products are internationally recognised, throughout the British Council’s global network and by our many clients in the region. This means we deliver our winning courses as far afield as Moscow and Sydney. From Banking to Biotech, and Ministry to Manufacturing, we are proud to train over 8000 customers a year from virtually all business sectors in Singapore and, increasingly, overseas. From a Learning and Development professional’s perspective we offer peace of mind; you can rely on our team of client managers and services executives to offer advice on your organisation’s training needs and then help you every step of the way. We can conduct training needs analyses, recommend training that fits with your organisational requirements and budget, and, of course, organise the training itself. Finally, we provide post-course follow-up and advice on the next step in your workforce development. It is this attention to detail that we believe brings Learning and Development managers from the most successful organisations back to us every time. + British Council Toa Payoh Centre, #09-01 HDB Hub, East Wing + Tel: (65) 6397 2022 + Email: + Website:


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Relocat on i n 2011 The relocation industry in Singapore, and throughout much of the Asian region, looks set to boom in 2011. Businesses are placing a greater focus on Asia and sending their best people here – but the market is also seeing more service providers on offer


he worldwide economic downturn was a tough time for relocation providers. Not just those in Singapore, but firms around the world, faced a significant reduction in demand. Now, the situation is quickly returning to those pre-recession levels, but that doesn’t mean there aren’t new challenges for relocation experts and serviced apartment operators. The recovery has created a new emphasis on Asia for many multinational Multinationals will be sending more businesses and that has meant a surge of key talent movements to and to Asia in 2011 around this region. At the same time, new players in the market has put pressure on prices and margins, forcing established firms to renew their focus on customer service. For HR, that means bigger, better and cheaper deals are likely to be on the table. But it will also



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have to do its homework, being careful not to fall for sales pitches that are enthusiastic, but ultimately undeliverable.

A regional market

One of the things exposed by the economic downturn was the fragility of western economies and the strong relative potential on offer in Asia. As the recovery strengthens, many organisations are repositioning themselves to take advantage of the strong prospects here. Bill Cain, Managing Director of Sante Fe Relocation Services in Singapore, says that new focus has increased the number of relocations taking place. “Many organisations are decentralising away from Europe, the US, and Australia,” he says. “They are sending key decision-making people (to) control the business from here.” That can often be easier said than done. And HR departments of multinationals looking to bring their staff to Singapore and other hot spots around Asia will typically engage a relocation partner to handle all of the logistics. Good relocation partners typically handle dozens of “full” relocations, or more, for each of their multinational clients over the course of a year. The complete relocation package will include arrangements for visas, tailored home and school searches and all moving services.


The new economic focus on Asia is good news too for serviced apartment providers. They are clamouring to fill the increasing demand and look set to open a large number of new accommodation facilities over the coming few years. Brian Stampe, Senior Manager of Far East Hospitality (Serviced Residences), says that’s particularly true in Singapore. “Singapore continues to enhance its position as a great global city from which companies and businesses can operate effectively from,” he says. “This translates to increased movement of human capital to Singapore as they set up new headquarters to expand their operational framework.”

Competition bites

Increased demand for relocation services in Asia is also bringing in new players to the industry. That’s dampening prices in some areas but also bringing a great deal of product differentiation, as established relocation firms refocus their attention on customer needs. Certainly, that’s how Sante Fe is looking to tackle 2011. “There is pressure on prices – that’s the business environment in general,” Cain says. “Across the region, the challenge is to be able to continue to add value.” Cain believes the key will be differentiating services according to each individual customer or organisation. “Every client is unique in their own way,” he says, noting that Sante Fe will look to reinvigorate its service credentials in the face of a more populated market. “We’re aiming to be at the forefront of service excellence.”

Stampe says this is just a small step toward satisfying the need for expatriate housing. “One of the challenges the market faces is the need to rejuvenate our supply of short term to long term housing to ensure we continue to enhance living conditions for the expatriate market,” he points out. “This is an important factor as the market needs to stay relevant in light of the changing needs of expatriates.” In this way, Singapore is also set to see some major refurbishments and reinventions of existing serviced apartment properties. “At Far East Organisation, we have planned for this with the re-launch of Nassim Regency, a stylish condominium along Napier Road,” he says. “This was renovated to cater to the increase in demand of high quality long term housing by expatriates.” The company’s Orchard Parksuites residence is also under renovation at the moment. Stampe says it is set to open in the first quarter of 2011, in time for what is typically “peak relocation season” in Singapore. Other buildings are currently under development, with opening dates set for 2011 right through until 2013.

Apartments spring up

There’s also plenty of changes in the serviced apartment markets in Singapore and around the Asia region. The increase in demand for relocation services, and accommodation in particular, had been forecast in previous years – and many new buildings and residences are set to be launched in 2011. issue 10.12



profile The Club at Capella Singapore

A place to call

home L

ocated on the resort island of Sentosa, The Club at Capella Singapore is set to define new standards of luxury living. With a unique choice of staying for as long as they wish, guests of “The Club at Capella Singapore” are promised the ultimate experience in personalised service and world class design and amenities. The Club at Capella provides superb facilities and exceptional service, a combination that appeals to senior corporate leaders, notably western and Asian expatriates based in Singapore. It also anticipate interest from international businessman from the Middle East and Southeast Asia. These discerning guests seek discretion and subtlety over opulence, preferring a sanctuary of resort living, with the services of an ultra-luxury hotel. The Club at Capella consists of 72 sea facing suites and nine manors with private pools. The luxury of space is on offer, with suites of up to 3821 square feet, including sea-facing suites and penthouses. In addition, the free-standing “Manors” provide up to 5640 square feet of personal and private sanctuary. The Manors are each in a class of their own featuring a private swimming pool and spacious bathrooms with outdoor showers. Partially furnished by renowned interior designer Jaya Ibrahim, guests will find the interior neutral earth-tone colour palates soothing and sophisticated. Units are fully furnished with spacious walk-in wardrobes, Miele kitchen equipment, Sony 46-inch high definition flat screen televisions with full cable access and a Bose home entertainment system. Each


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accommodation option is complete with a stunning view of the sea or picturesque gardens. Exclusively for long stay guests, The Club at Capella provides access to a private clubhouse with a pool, tennis court, gym, playground and guest lounge. Two private entrance points, leading directly to the scenic Palawan beach provide guests with an exclusive access to a host of hip eateries, restaurants and bars. Connect to the southernmost point of continental Asia via a bridge to enjoy a spectacular and romantic sunset. Guests enjoy full access to all facilities within the resort, including property-wide internet access. Other amenities include three outdoor cascading pools, Auriga spa and a choice of restaurants. Additionally, Capella Singapore’s dedicated staff are on hand to assist guests, including personal assistants and housekeeping, to ensure all needs are fulfilled. The Club guests are just next door to Sentosa Island’s world-renowned amenities and facilities, including the exclusive Sentosa Golf Club, where guests can enjoy preferential access to one of Asia’s top championship golf courses. Sitting on 30 acres of rolling hills on Sentosa Island, the exclusivity of Capella Singapore’s prime location is unrivalled. The Club at Capella Singapore offers guests the luxury of resort living, yet is only minutes from the urban city centre, and its bustling financial, shopping and dining districts. + The Club at Capella Singapore + Tel: (65) 6591 5015 + Email: + Website:

profile The Ascott Limited


global living T

he Ascott Limited is the world’s largest international serviced residence owneroperator with over 26,000 apartment units, in over 60 cities across more than 20 countries in Asia Pacific, Europe and the Gulf region. The company’s global presence means that executives need only work with one party for their accommodation needs, wherever they travel to for assignments. The company’s three award-winning brands, which cater to different lifestyle needs, further ensure there is a suitable apartment for every executive. Ascott serviced residences, which offer discreet service in an exclusive environment, frequently welcome top executives, government dignitaries and industry leaders. Citadines Residences cater to savvy, independent travelers who want high quality accommodation and the flexibility to pay for the services they require. Designed for those with families, Somerset feature more childrenfriendly facilities such as playgrounds, indoor playrooms and children’s swimming pools. All three brands of serviced residences are available in Singapore, and if you are finding accommodation here for yourself or your colleagues, you can choose from a total of six properties: Ascott Raffles Place Singapore, Citadines Mount Sophia Singapore, Somerset Grand Cairnhill, Somerset Liang Court, Somerset Orchard and Somerset Bencoolen.


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These serviced residences in Singapore are centrally located and within close proximity to the Central Business District – a plus for executives as it saves them much travelling time. Conveniences like food and beverage outlets, entertainment centres and even international schools are nearby which cater to the needs of individuals as well as executives who are here with their families. Beyond the prime location, excellent business connectivity and maximum comfort, executives will not just come back to a standard accommodation. Instead, they will return to familiar faces, welcoming surroundings and the assurance that their needs will be taken care of. There are even residents’ programmes including city tours and workshops on local culture to help them settle in quickly. These are just some of the ways Ascott goes the extra mile to make executives’ stay a memorable one. Coupled with the unique warmth and familiarity of home, it is no wonder that many have chosen Ascott as their preferred “home away from home” over the years. + The Ascott Limited + Tel: 1800 272 7272 + Email: + Website:


Our Serviced Residences in Singapore Ascott Raffles Place • Citadines Mount Sophia Somerset Bencoolen • Somerset Grand Cairnhill • Somerset Liang Court • Somerset Orchard

From the spacious exclusivity and refinement of Ascott to the vibrancy of independent city-living at Citadines, or the pampering touches for the family at Somerset, there is an Ascott serviced residence designed to make you feel at home. Because life is about living. For further information call our central reservations at (65) 6272 7272 or visit The Ascott Limited is a member of CapitaLand. It is the largest global serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands in over 60 cities across more than 20 countries.

profile Far East Hospitality

A Collection of

Style and Service F

ar East Hospitality is the award-winning hospitality arm of Far East Organisation, and the largest owner-operators of six hotels and 11 serviced residences in Singapore. Make your choice from one-bedroom lofts to penthouses fully furnished for immediate occupancy. We take care to ensure your apartment to be clean, spacious and well-serviced. We have many guests who are now regular faces. We welcome you to stay with us and experience for yourself, a warmth and homely comfort.

Our collection

Orchard Scotts Residences – Our flagship is a welcoming picture of gardens, pavilions and sparkling pools. Select from one-bedroom apartments to stunning penthouses. Orchard Parksuites – Orchard Parksuites offers a splendid balance of luxury and convenience, situated just next to the Orchard MRT station and shopping district. Regency House – Regency House holds its own air of elegance, being in close proximity of entertainment hotspots like Orchard Central. Far East Plaza – Also along the Orchard Road shopping belt, Far East Plaza is a popular option for expatriates who love to be close to shopping, dining and entertainment. Leonie View – Enjoy the splendid views of the surrounding lush greenery, interspersed with the Orchard Road skyline from the apartments. Cairnhill Towers – Indulge in plenty of shopping and dining options including the American and Tanglin Clubs, and international schools. Sri Tiara – Set in a private neighbourhood of Kuala Lumpur, wake up to the stunning views of the bustling Bangsar precinct.


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Orchard Parksuites Penthouse

The Village brand

In October 2009, Village Hotels and Residences was born as a brand. Each is a part of a unique cultural community that exhibits the flavour of its precinct and its people. Village is an expression of our warm, hospitality and quality service. Central Square Village Residences – Clasped within Chinatown, Clarke Quay and the Central Business District, both business and leisure guests find a perfect fit here. Riverside Village Residences – This residence sits on the banks of the Singapore River, close to the bars and restaurants of trendy Robertson Quay. Hougang Village Residences – Located above the Hougang Festival Market, enjoy the convenience of food courts, supermarkets and fashion outlets right at your doorstep. West Coast Village Residences – Enjoy proximity to universities and polytechnics, international schools and business hubs.

Our facilities and amenities

All of our residences provide housekeeping and security. Enjoy usage of the wireless Broadband Internet access, swimming pools, gymnasiums, and other amenities like saunas and laundry service, etc.

Orchard Scotts Residences

+ For reservation enquires, call 6428 8600 or email + For rates, locations and more details, visit

profile Santa Fe

Santa Fe:

The complete package R

elocation is a personal experience requiring personalised services and someone who truly cares about each individual and their family. Santa Fe has organised a wide array of useful and practical services for the 21st century expatriate on the move in the global economy. We pride ourselves on combining passion and performance for stress free and effective relocations. We are your HR partner every step of the way – a single source solution making the global employee a reality. The Santa Fe Advantage: A more comprehensive array of in-house developed services, all with our distinct culture of service excellence and friendliness. Since 1980, Santa Fe has exclusively focused on tailor-made, corporate relocation solutions and manages over 25,000 relocations annually. Our list of services continues to grow. Moving someone’s life and family into a new culture requires a caring touch. Our diverse and multi-lingual employees are comprehensively screened and trained. We provide peace of mind to everyone involved in a relocation. Santa Fe looks out for you by looking out for potential problems and presenting solutions before they affect your operation. We know each relocation features different requirements, but ultimately you want the same trouble-free result. Give us your special requirements and we’ll take care of everything down 3-588_SantaFe 3/24/08 5:15 PM Page 1 C



to the finest details. Total quality control is possible through Santa Fe’s in-house managed services. We continually review our programs so you don’t have to. The result: global expertise delivered locally. We achieve compliance with the highest quality through our four-pronged quality program: » ISO 9001 (Quality) » ISO 14001 (Environmental) » ISO 27001 (Information Security) » FAIMISO (FIDI Accredited International Mover) We never stop evolving because we know that your demands are changing all the time. What might have been the right fit today may no longer be useful tomorrow. Do visit our website for more information + If you have more queries, please contact Wendy Heng at or call her at 6398 8588. CM




CONNECTED To Our Customers

Quality Relocation & Moving Services


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profile Far East Organization

The widest choice

of accommodation Let Far East Organization spoil you with choice

The last decade has seen an increasing number of expatriates living and working in Singapore. The bustling city-state with a population of about five million people boasts a high quality of life and excellent infrastructure. It has been ranked “the world’s first for city infrastructure”, “the first choice for Asian expatriates” and “the best place in Asia to live, work and play” by many international institutions and consultants. In addition, a myriad of international and private schools catering to the expatriate family are available island-wide. It is no wonder that Singapore has become an expatriate destination of choice. Far East Organization is the largest private property developer and residential housing landlord in Singapore. We offer a wide spectrum of homes for lease in the city and other popular residential districts. Our condominiums, cluster homes, landed properties and conservation terraces provide perfect living spaces where work and relaxation are interwoven effortlessly.

Below are some of our properties for lease CENTRAL » Cavenagh Lodge » Chancery Grove » Grange 70 & 80 » Leonie Condotel » Nassim Regency » Niven » Orange Regency » Orchard Scotts » River Place » Tanglin View

» The Greenwood » Townerville » Villas Holland » 134 Watten Estate Road

» Florida Park » Rafflesia » Serenity Park » Whiteshores » Woodgrove Estate

NORTH » Banyan Villas & Lentor Modern » Bukit Villas » Dalla Vale

EAST » Bedok Grove » Dunman View » Laguna Green » Lucky Villas

» Gold Palm Mansions » The Bayshore WEST » Banyan Condo » Cashew Houses » Gold Coast Condo » Meadow Lodge » Royal Palm Mansions » Villa Azura

Call us at 62235223 to make an enquiry or book an appointment to view one of our homes.


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Whether you’re looking for short or long term living arrangements, our dedicated leasing team has the expertise to provide a one-stop housing solution from partial to fully furnished apartments with optional housekeeping services, house wares, and broadband and cable services.

+ For more information, contact: Far East Organization 20 Havelock Road #03-09 Central Square, Singapore 059765 + Tel: (+65) 6223 5223 + Email: + Web:

profile Ovolo


boutique living in Hong Kong It immediately established Ovolo as a trendsetter and started a successful relationship which has continued to define the Ovolo style, a signature of which is “possibly the most comfortable beds” in the Hong Kong serviced apartment market. Eco-friendliness and sustainability are high on Ovolo’s priority-list, and it proudly maintains a low carbon footprint wherever possible. It achieves this through such measures as bamboo flooring and costly but lowconsumption LED and fluorescent lighting. Ongoing green efforts extend to eco-friendly paint, non-toxic cleaning products, light sensors and switches to reduce consumption, re-usable canvas shopping bags and even eco-kettles. State-of-the-art technology and communications are available in all the apartments including the latest 42-inch plasma TVs, surround-sound home theatre, “smart lighting”, i-Pod docks, and wi-fi internet. In-house business centres cover all main aspects of after-hours work commitments, from faxing to computing and printing. Ovolo is an instant ticket to “in-the-know” Hong Kong social life – with a resident’s guide plus exclusive discounts and privileges at Hong Kong’s hippest bars, restaurants, nightclubs, spas, beauty salons and fitness centres, including California Fitness. Extensive concierge services include order-in food and wine, free grocery deliveries, and laundry. Each property also offers libraries of books, DVDs and video games. C









s of 2010, Ovolo operates a total of 174 boutique apartments in five buildings – all on Hong Kong Island. The brand is distinguished by award-winning intelligent design, state-of-the-art technology and communications, ultimate comfort and extensive concierge services. Consistently ranking among the highest occupancy rates in Hong Kong, the Ovolo brand is continually exploring opportunities to expand through property acquisition and management contracts, both in Hong Kong and across Asia. The group additionally operates the boutique serviced offices and storage complex, Izi, in Central. Future expansion plans also include a boutique hotel neighbouring Ocean Park in Aberdeen. Ovolo takes its name from a classical architectural term for convex mouldings, a feature of its flagship property at 2 Arbuthnot Road, Central. Inspired by state-of-the-art boutique hotels in London and New York, this signature development was designed by awardwinning Hong Kong architects KplusK Design,


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Ovolo + Tel: +852 2165 1000 + Fax: +852 2790 5490 + Email:

profile AGS International Relocations

The right move is just a step away W

ith AGS International Relocations in Singapore, moving household goods across the world has never been easier. As a market leader in the international removals industry, we know that moving and storing precious possessions can be daunting. But when your employees entrust their goods to us, we guarantee that they will receive a unique, cost-effective, door-to-door removals and storage service anywhere, globally. And as part of the worldwide AGS Group, with an extensive network of 125 branches in 75 countries and 36 years’ experience, your employees will receive the same top quality service from the start, to the end of their move. At AGS Four Winds Singapore, removals and storage is our core business. When your employee entrusts their valuable possessions to us our well trained customer-focused staff will guide them every step of the way.

financial stability and dedicated staff to conduct an effective move, whether from Singapore to Nairobi or from Paris to New York. And our extensive network means that you can rely on us to be efficient and effective. Our business ethic is built on seven principles; security, reliability, responsiveness, communication, empathy, courtesy and availability.

Effective, efficient, reliable

Quality standards

When choosing a removals company, it is essential to ensure that the business is effective, efficient and reliable. After all, you want your move, which can be stressful at times, to be hassle-free. At AGS, we have the technical know-how, specialist-knowledge,

Our network

In the past 36 years, AGS has built a worldwide network of branches – strategically placed in Europe, Asia and Africa – to offer global support to our customers. Our network comprises of 55 branches in Africa, 48 in Europe and 22 in Asia. Our branches all benefit from the financial, HR and logistical support of this network. In countries where we do not have branches, we work with reliable agents who offer the same top quality service. We are committed to offering quality service of international standards. Our services are based on the international removals industry’s highest quality standards, called FAIM and ISO. All our branches follow these standards to ensure uniformity. To date we have 27 FAIM-accredited branches, including Singapore. All our branches worldwide are ISO-certified. With AGS you can ensure that your employee’s goods are in safe hands. Make the right move and choose AGS. For further information: + Victor Nai, Corporate Sales Manager AGS Four Winds International Relocations Pte Ltd 6 Kwong Min Road #03-00, Singapore 628709 + Tel: +65 6777 1166 + Fax: +65 6777 9409 + Email: + Website:


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profile The University Club

Quality, elegance and versatility


ichel Lu and Yuan Oeij of The Privé Group have found yet another unique location to launch a brand new lifestyle concept – The University Club: Lounge & Dining Rooms. In the tradition of western academies of higher learning, The University Club is both a prestigious and comfortable lodge to entertain guests with high quality meals synonymous with the Privé brand, or to grab a casual after-work drink. The University Club comprises two concepts – a casual open-concept bar, and a dining area suitable for both casual and formal meals. The University Club also has three private rooms that can be converted to a larger space for breakout sessions, full-day seminars or lunch meetings. In contrast to clichéd images of dark wood panels and dusty libraries, this University Club has a beautiful modern finish, with bright pine shutters, Artemide light fixtures and structural sofas in soft leather. Located between the National University of Singapore Society Guild House and the university’s brand new Business School, the space on level four of the Shaw Foundation Alumni House offers ample sunlight, as well as a lovely shaded outdoor deck with a view of treetops and parks contrasted with the urban lines of a distant shipyard. Despite its “club” feel, The University Club is non-pretentious, and definitely not a place reserved only for special occasions or sombre meals. Rather,


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it has casual menus at affordable prices so guests can enjoy a hot and delicious meal any time of the day. This includes a repertoire of local favourites that change weekly, such as Malaysian-style Chicken Curry served with fresh baguettes and Char KwayTeow, as well as more upmarket items such as the Crab Souffle in Lobster Bisque or Seared Black Angus Beef Tenderloin. All dishes are chosen for their high comfort factor, and so favourites such as Oven-Roasted Half Chicken, Crab Meat Fusili and desserts like Warm Chocolate Fondant and Cinnamon Apple Crumble have all found a place on the extensive menu. Between the Lounge and Dining Room lies an impressive 600-bottle wine cellar that houses a collection of cult wines from the US, as well as favourites from Australia, France and Italy. A wide range of beers are available in the Lounge, including draught beers by craft brewery Archipelago and mainstream heavyweights Erdinger and Tiger. Bottled beers are internationally represented, from Japanese favourite Kirin, to Corona from Mexico and the Belgian Hoegaarden. To top it all off, a wellcurated collection of single malts are also available from GlenmorangieLasanta from Highland, Scotland, to Bowmore 12 Years from Islay Scotland, to Nikka Pure Malt from Yoichi, Japan. The University Club is now open for reservations and event bookings. Call Jack Sim at +65 6779 8919 or email for enquiries. + The University Club: Lounge & Dining Rooms Shaw Foundation Alumni House (next to NUSS Guild House) Level 4, 11 Kent Ridge Drive + Tel: +65 67798919 + Website: + Opening Hours Mondays to Saturdays Dining Room Lunch: 12pm - 2.30pm Dinner: 6.30pm - 10.30pm (last order 10pm) Lounge 12pm - 10.30pm


Enjoy high quality meals synonymous with The Privé Group in a beautiful setting filled with natural light. Perfect for both formal and casual lunches, full-day seminars and Happy Hour drinks.


The Dining Rooms 12.00pm - 2.30pm 6.30pm - 11.00pm (last order 10.00pm)

The Lounge 12.00pm - 11.00pm

Chef Derek Ang | Group Executive Chef, The Privé Group Chef Esther Cheng | Group Pastry Chef, The Privé Group

(last order 10.30pm)

Closed on Sundays and Public Holidays

Shaw Foundation Alumni House, Level 4, 11 Kent Ridge Drive, Singapore 119244






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Singapore’s integrated resorts were designed to create a new era in MICE and events throughout Asia. As they come up to their first anniversaries, HRM asks: what’s changed?


ast your mind back to this year’s Chinese New Year holiday period – it wasn’t just the year of the Tiger that Singaporeans were celebrating. After plenty of “will they, won’t they” debate, the celebration also saw the opening of the first parts of Resorts World Sentosa, Singapore’s first integrated resort. Competition wasn’t far behind, with the first sections of the Marina Bay Sands complex opening to the public on April 21. While that first media spotlight was on the casino portions of the two resorts, the fight between their respective conference and convention The integrated resorts arms has also been fascinating to watch. have encouraged Given that the two newcomers are also competing against an already strong local industry, there has been plenty to see over the first year of operations. So what’s the current state of the to Singapore's shores MICE market in Singapore?


A bigger pie

Extremely healthy, the major players say. While certainly the new players have placed pressure on established conference centres such as Suntec and Singapore Expo, their extensive international exposure and marketing have also helped to increase the overall market for MICE events in the city-state. That’s certainly been the strategy that Resorts World has been working towards. Paul Stocker, Vice President of MICE, Resorts World Sentosa, says the group has made a point to avoid getting into fights over established events on the Singapore MICE calendar. “Events that have been doing well

in Singapore for the past years, but simply looking for a new venue – are not a priority on our list,” he says. “That is not growing the MICE pie, but a change in venue at best, and cannibalism at worst.” Rather, the new player has been looking to establish unique partnerships with tourism bodies, attractions and even other MICE players to bring newer, bigger and brighter events to these shores. A deal with Suntec Singapore in the central business district has already paid dividends with the two organisations submitting joint bids for 10 high-profile international events scheduled for between now and 2014. “The idea is to combine their central business district location and large exhibition capacity with our unique facilities and robust leisure and entertainment offerings and offer seamless event experience, complete with the transportation arrangements between the two venues,” Stocker says. Of course, the introduction of the two integrated resorts is not the only thing affecting the Singapore MICE market this year and next. The local industry is also quickly adapting to changes in customer demands, largely brought on by the economic downturn of 2008 and 2009. Chandran Nair, Deputy General Manager of SingEx Venues (which operates Singapore Expo), says organisers now have a much sharper eye on their ROI and are adapting many of their events to fit. One example is the way events are now more often taking on the “confex” model, where one or several conferences are held within an exhibition event. “This will gain increasing traction for the exhibitions segment,” he said. issue 10.12




“The search for the right people will intensify - not just locally, but regionally as well” Pieter Idenburg, CEO, Suntec Singapore International Convention and Exhibition Centre


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“Global conferences are (also) sometimes downsized into cosier, decentralised, zonal events,” he tells HRM. “Many organisers are now also taking fresh stock of the exhibitions or conferences that they are rolling out so that the format and content of their events can continue to be of true relevance and value to their exhibitors and delegates.”

According to a report by the Business Strategies Group, the amount of venue space in Asia dedicated to the MICE business has doubled since 2005. “This astounding increase has uncovered a huge amount of growth in Asia,” Idenburg says.

A bright but challenging year

If there is one thing likely to hold back Singapore’s MICE industry in 2011, it is the same problem that is hitting almost all business in the region – the lack of skilled staff. Idenburg says the issue is hardest felt in the service sector. “This is the industry where the shortage of manpower is especially prevalent and staff movements are experienced across the board,” he tells HRM. “Many service providers such as hotels, restaurants and venues are all competing for the same talent pool.” That’s pushing Suntec and all of the major players to look further and wider than ever before for the best talent. “The search for the right people will intensify - not just locally, but regionally as well.” Even with the clear pressures on headcounts, Resorts World is working to maintain a local focus. Stocker says this can be done through increased training and development of staff, building talents who can quickly take on higher roles and greater responsibilities within the MICE section. There have certainly been plenty of opportunities for practice at the integrated resort and throughout Singapore. “As one of the top cities for MICE in the world, Singapore has hosted its fair share of large and high-profiled events over the years, which has given rise to a robust pool of talents that we will be able to tap on,” he said. “These come in the form of employable in-house team members that we are able to hire.” The integrated resort also taps on third party partners for some planning and logistics roles but says it has been able to find and train the majority of its team locally. “The hiring of locals has and will always be our top priority.”

Far from some of the doomsday predictions, the impact of the two integrated resorts has been minimal for the established players. Pieter Idenburg, CEO of Suntec Singapore International Convention and Exhibition Centre, says the group has actually improved its key metrics since the competition has arrived. That stands it in good stead for a great 2011. “The future of Suntec Singapore looks good,” he tells HRM. “In June, we recorded our highest occupancy ever as we welcomed more than one million visitors who attended 102 events. In all, the centre will have hosted some 6.8 million visitors by the end of this year, across 1500 events. But that doesn’t mean the market has settled – far from it, Idenburg says. “We do not foresee the market settling any time soon,” he advises. “The MICE segment is big business. Not only are major venues fighting for a share of the business, major cities worldwide are also trying to capture a slice of the business.” In this way, Suntec is not only competing with the other big players in Singapore, but also the same organisations in other cities and countries – as well as their supporting governments. Take China for example, which now has close to 100 full-scale exhibition venues on offer. And that’s just one part of a region clamoring for events.

The talent shortage bites

profile Sentosa Leisure Group


MICE paradise F

or an all-in-one MICE destination, organisations in both Singapore and around the region should look no further than Sentosa Island. It’s just 10 minutes from the heart of the city-state but it could feel like a million miles from the hustle and bustle of the business district. What’s more, guests of Sentosa Island never have to leave. Whether they are looking for high-quality meeting rooms and event spaces, the best accommodation options, award-winning dining venues, teambuilding activities, pristine beaches or themed attractions, they are all accessible on the island

Planning perfection

The Sentosa Leisure Group is your one-stop shop for all MICE needs on the island. It offers a superior, flexible MICE planning service that draws in the full array of MICE facilities on the island. From the accommodation to the meeting facilities, and from the celebrated golf courses to the beaches and team-building activities, from educational programs to corporate training programs, its planners can ensure a flexible and tailored itinerary to suit any group and budget.

Eat, drink and be merry

When you come to Sentosa for a group meeting or MICE event, there are plenty of food and beverage options to choose from. But Sentosa Leisure Group’s planners also have access to some of the most exquisite venues for gala dinners, welcome receptions, product launches, teambuilding activities and celebrations. Consider the spectacular event hall located on Siloso beach. The pavilion employs an open-air concept with a high ceiling, ambient lighting and tropical fans. Enjoying unobstructed ocean front views, this masterful structure seats 500 guests amid fanned luxury and comfort. Smaller events can be held at the Glass House which stands on the tranquil eastern coast of

Sentosa Island within the prestigious and exclusive ground of Sentosa Cove – Singapore’s first oceanfront development featuring a marina lifestyle with a world-class marina and an exclusive residential enclave. The air-conditioned glasshouse seats 100 people, giving all its guests a taste of that luxurious lifestyle. Just a short golf-cart drive away is the Sentosa Pavilion. Seating 200, this is another full glass venue overlooking the island’s famed Serapong Golf course. Or for a quintessential experience of Singapore, groups can dine on the forecourt of the Images of Singapore museum. And the night doesn’t have to end after dinner. Sentosa Island offers several venues suitable for an all-night networking party of food, drink and dancing.

+ For more information, please contact Sentosa Leisure Group 33 Allanbrooke Road, Sentosa, Singapore 099981 + Tel: +65 6736 8672 + Fax: + 65 6275 1039 + Email: + Website:

Entertainment options

For a unique, themed gala dinner, Sentosa Leisure Group are again able to lend their expertise. MICE groups can choose from a wide range of entertainment programmes to ensure their event starts or ends on the exact right note. Consider live performance shows, foam parties at the beach or even pyrotechnics shows: the possibilities are endless only at Sentosa island. issue 10.12



profile Shangri-La’s Mactan Resort and Spa, Cebu

Leisure and luxury K

nown as the “Queen of the South”, the historic province of Cebu in the Philippines is renowned for its stunning natural beaches, sweet mangoes, year-round tropical climate and world-class accessories and furniture pieces for export. Most appealing of all is the island’s accessible location, just a short flight from Manila, Hong Kong, Singapore, Korea and Japan. And, a mere 15-minute drive from the island’s airport lies the paradise of Shangri-la’s Mactan Resort and Spa.

An exclusive paradise

Set amidst lush tropical landscape and on a private beach cove, Shangri-La’s Mactan Resort & Spa offers an exciting refuge for nature lovers and is a favorite among holidaymakers. It combines rustic surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La. The resort’s spacious guestrooms are furnished with a delicate blend of local craftsmanship and beautiful interior design, with private balconies providing panoramic views of the garden, Cebu city or the Visayan Sea. All guestrooms are fully equipped with state-of the-art facilities.


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Discerning diners have a wide selection of cuisine and entertainment options. With six award-winning restaurants and bars to choose from, there’s something to suit very taste. Specialty restaurants include the Tides, Acqua, Cowrie Cove and Tea of Spring. Tides is an all-day dining restaurant featuring a buffet of international dishes for breakfast, lunch and dinner in an open kitchen set-up. Acqua serves modern authentic Italian cuisine with a panoramic view of the ocean, while Tea of Spring offers a selection of traditional, contemporary, Chinese cuisine in a timelessly elegant and stylish setting. At Cowrie Cove, guests dine al fresco at the water’s edge on a tempting selection of Western and Asian specialties.

Fun and games

No other resort offers such an exciting range of recreational and sports activities. Enjoy a day playing tennis, working out in the fully-equipped health club or engaged in a cardio work-out on the jogging path. Take a dip at the multi-level pool, complete with a children’s pool and slide, or plunge into the lagoon-shaped Ocean Wing pool. Kids can also run free at the Adventure Zone, a three-storey indoor playground. Across from the Adventure Zone is the E-Zone, a complete entertainment hub with a TimeZone arcade section, billiards, a foosball table, an air hockey table, an X-box 360 video console and a Wii gaming unit. A spacious lounge allows guests to view the latest Formula One event, NBA finals or the World Cup, while ordering specially-concocted drinks and snacks. Two spacious karaoke rooms have a wide selection of over 10,000 songs in English, Filipino, Chinese, Japanese and Korean. What’s more, these karaoke rooms may be converted into small function rooms, complete with a long table for dining or meetings.

For even more vigorous pursuits, head to the beach for a range of seaside activities that includes kayaking, snorkeling, parasailing, scuba diving, and fish feeding in the hotel’s Marine Sanctuary. The Shangri-La Marine Sanctuary currently spans five hectares from the beachfront of the resort property and is home to over 100 species of fish, coral and other marine life.

Meetings of the highest calibre

Aside from leisure travel, Shangri-La’s Mactan Resort and Spa, Cebu is the country’s favorite out-of-town meeting venue and has earned a reputation for hosting successful conferences and memorable team building programs. Indoor meeting facilities include the Mactan and Rosal ballrooms, seven convertible meeting rooms, as well as The Marquee, the resort’s fully air-conditioned indoor tent that spans 1200 square meters. For events on a much grander scale, The Marquee’s spacious interior guarantees the ideal level of exclusivity essential to guests at distinguished events, including lavish weddings, gala dinners, social gatherings, conventions and exhibitions. All of the conference and function rooms feature the latest audio-visual equipment, including broadband Internet access. Companies may choose from full day or half day meeting packages, with a variety of themed coffee breaks and dinner party ideas. With the resort’s expansive 13-hectare grounds, meetings can be taken one notch higher with the option to take activities outdoors. A 350-meter private beach cove is the perfect setting for team workshops, incorporating

exciting water sports and games such as raftbuilding, snorkeling and kayak competitions.

Body and soul

Shangri-La’s Mactan Resort & Spa is also home to CHI, The Spa, one of the largest spa villages in Asia. CHI offers guests the ultimate haven for rejuvenation and indulgence. Guests are spoilt for choice with over 35 customised therapies to heal the mind, body and spirit, carried out in any of 15 private villas in a 10,000-square-meter property in the heart of the resort. The CHI Tea Pavilion offers healthy food choices such as organic meats, vegetables and fresh juices that complement a guest’s chi element. Inspired by traditional Asian healing philosophies, treatments are based on the principles of restoring balance and harmony to the mind and body. After a full day of activities, CHI gives time to soothe the body and revitalise the spirit. Guests surrender to the intuitive touch of CHI’s trained therapists and the restorative powers of CHI’s fragrant oils, aromatic herbs and spices. Whether one is attending a conference, seeking a holiday with family, a romantic getaway for two or simply taking a break from the city, Shangri-La’s Mactan Resort & Spa is definitely the place to be. Shangri-La’s Mactan Resort and Spa, Cebu + Tel: (63 32) 231 0288 + Fax: (6332) 231 1688 + Email: + Website: issue 10.12



profile Laguna Beach Resort

Laguna Beach …

Thai luxury and style W

hen it comes to offering your staff a rewarding, enriching and effective meeting or corporate retreat, the Four ‘S’ rule often applies. Look for: Sun, Sand, Sea and Service. Nestled between a tropical lagoon and the exquisite Andaman Sea, Laguna Beach Resort – in Phuket, Thailand, offers each of these vital ingredients in abundance. In addition, the venue has superb-quality meetings facilities, in-house teambuilding options and a host of extra benefits for corporate guests. It’s these little things that MICE teams always appreciate alongside the fine décor and service.

Meeting facilities

Laguna Beach Resort Phuket offers a full selection of modern meeting rooms and spaces, ranging from the 367 square-metre Layan Ballroom to the more intimate Bangtao and Thalang Rooms. Complimenting these elegant spaces is a full range of modern support equipment, including video equipment with screen projection and an LCD projector, as well as expert catering and professional management. The culinary expertise of Laguna Beach Resort’s kitchen staff is celebrated by all its MICE clients. The team can prepare innovative food presentations and menu options that cover dozens of both European and Asian-influenced dishes. All of these can be recreated for even high-headcount meetings and events. Laguna Beach Resort Phuket also offers a fullyequipped business centre for both corporate and leisure guests. Engineering services are provided, and broadband internet access is available throughout the resort.

Building teams by the beach

Laguna Beach Resort Phuket prides itself on the variety and depth that its in-house teambuilding options achieve for its corporate guests. Some of these incorporate the sporting and recreational facilities already on the property. Places like the extensive water park or the Laguna Phuket Golf Club can each be used to create innovative challenges that test and build on staff teamwork. Or staff can head out on the open water for a kayaking-based challenge, or even a diving or snorkeling task.


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Alternatively, event organisers can also head indoors and take advantage of some of the specialist expertise available within the resort’s staff list. Just recently, for example, resort Chef Krissida Tahan helped to inspire teams with a kitchen-based event similar to a challenge on TV’s The Amazing Race. The “Tom-Sum” Challenge gave each team a crash course in making the Thai delicacy. Chef Tahan then watched and helped the teams work together to replicate the dish themselves.

More for less

Teambuilding activities such as this are offered complimentary with all MICE bookings at Laguna Beach Resort. Not only can HR and event organisers hold that perfect international meeting, they can also see their best teams and leaders challenged and strengthened.

+ For more information: Laguna Beach Resort 323 Moo 2, Srisoonthorn Road, Cherngtalay, Thalang District, Bangtao Bay, Phuket 83110 Thailand. + Tel: +66 (0)76 324 352 + Fax: +66 (0)76 324 353 + Email:

HRM SPECIAL As a special offer with this issue of HRM*, Laguna Beach Resort Phuket is also offering a range of complimentary services. Mention code: HRMLBR and enjoy the following: » Free internet service » Free team-building activities » Free accommodation upgrades » Free cocktail receptions *Terms & Conditions apply

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Korea Tourism Organization, 3 Church Street, Samsung Hub, #01-02 Singapore 049483 Tel: (65) 6533 0441 Email:

profile Shangri-La Hotel, Jakarta

1450 of the best W

hen it comes to business meetings and MICE events in the bustling capital of Indonesia, the Shangri-La Hotel in Jakarta can boast a secret weapon. Actually, it has more than 1000 of them. The venue’s 1450 staff, including 1000 permanent and contracted staff, up to 350 casual workers and 100 trainees represent the hotel’s unique brand advantage that keeps client organisations returning again and again. Gerhard Hecker, General Manager, ShangriLa Hotel, says that workforce is selected, trained and motivated to deliver the best service experience for the hotel’s guests. “The best thing about working for the Shangri-La Jakarta is the feeling of family we all share,” he says. “The greatest motivator is their pride to be able to extend a warm welcome and extend personal care to so many visitors from around the globe.”

The best in training

Shangri-La Hotel Jakarta boasts a well-respected training programme that ensures all staff are officially certified in their respective fields. But Hecker says this is only the start of the learning and development regime. “We do have expanded modules for our more senior employees,” he says – noting that experienced staff are also provided with cross training opportunities in other Shangri-La properties in Asia and the Middle East. These are set to be expanded further into Europe when flagship properties in Paris and Vienna open in 2011.

recognition scheme is the Customer Delight Program,” he says. “(It is) a recognition program that shows appreciation and awards employees who go the ‘extra mile’ to delight customers.” Those in the “heart of house”, as Hecker describes those behind the scenes roles, can also qualify if they “go the extra mile” in contributing to a better working environment,” he says.

A superior venue

The highly-effective training regime, coupled with motivated and rewarded staff, add up to a superior customer experience for all MICE and events groups that visit the Shangri-La in Jakarta. But the hotel also offers state-of-the-art infrastructure and facilities. “Shangri-La Jakarta offers some of the largest and best-equipped meeting and conferencing facilities in Jakarta,” Hecker says. The hotel is also well-placed to host large international groups from anywhere in the world. “With 661 rooms, the hotel is one of the only properties in Jakarta which is able to host and accommodate large local and international conferences and exhibitions.” Shangri-La Hotel, Jakarta + Kota BNI, Jalan Jen. Sudirman Kav. 1 Jakarta 10220, Indonesia + Tel: (62 21) 570 7440 + Email:

Motivation that works

Not only are staff well-trained, they are also rewarded and motivated well. Hecker says the Shangri-La HR team makes sure to carefully tailor packages for each individual worker. “Our compensation policy is to remunerate employees based on skills, experience and professional qualifications as well as differentiate reward based on employee’s performance and contributions to organisational success,” he says. There is also an important recognition programme for both back-of-house and customer-facing staff. The Shangri-La Group issue 10.12



profile Jim Thompson

First-class Thai I

t’s one of the best known group of Thai eateries in the world. Known as the Thai Silk King, Jim Thompson’s famous restaurants can be found in Thailand, Japan and Singapore. Each offers authentic cuisine, impeccable service and a regal atmosphere fit for the royal namesake. The latest addition to the family is the Singapore restaurant at Dempsey Hill. But the staff there are adding one special factor to its host of reasons to dine. The new “Silk Class” service option allows guests, corporate parties and MICE events to really live the good life. Like First or Business Class on an airline, or butler service at an exclusive hotel, the Silk Class Service concept gives guests the option of full pampering during their dining experience.

Silk Class option, the classic range of Thai desserts are all delivered with “Queridon” service – where the final arrangements are made right there at the guest’s table.

Exclusive pampering

Authenticity food and style

If you’ve ever been unsure of the best wine to choose, the Silk Class service will certainly please. It provides a dedicated food and beverage specialist to tailor a course of meals to suit the party. Including food recommendations and expert wine pairing, this can be invaluable for anyone new to the region or cuisine, or groups looking to get the most authentic experience possible. With Silk Class, the staff all come to you. Enjoy a generous martini (made only with premium-grade vodka and gin), shaken for you right at your table. Or there’s decantered wine service to bring out the best flavours of your selection. A wider selection of beverages is also made available by the glass – something that can be unusual for the higher-end labels. Guests can even enjoy a single glass of Dom Perignon champagne – the perfect start to a meal – or the perfect ending! Speaking of endings, with the


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Whatever level of service you choose, as a guest of Jim Thompson, you’ll always receive the best in authentic Thai cuisine and genuine hospitality – something that matches the classical Thai home décor in its Dempsey Hill locale. The restaurant is large enough to hold more than 200 people, including 120 in a formal dining arrangement in the main hall. A separate al-fresco dining area, complete with traditional Thai alter at its north end, seats 72. If that isn’t enough to take you back to ancient Siam, there’s also classical Thai entertainment on hand. Birthday guests – as well as corporate and MICE groups – enjoy an authentic celebration of Thai music and dance, right at the table. Whatever it is you’re looking for in an evening of cuisine and culture, Jim Thompson: A Thai Restaurant and Wine Bar delivers all that and more. + For more information, contact: Jim Thompson: A Thai Restaurant and Wine Bar 45 Minden Road, Dempsey Hill Singapore 248817 + Tel: (65)6475 6088 + Web:

No. 45 Minden Road, Dempsey Hill, Singapore 248817 Tel (65) 6475 6088 Fax (65) 6476 5388

profile Changi Village Hotel

Events at Changi Village Hotel A

breath of fresh air, away from the hustle and bustle of the city, Changi Village Hotel is Singapore’s new-fashioned retreat. Changi Village Hotel is a soothing retreat by the sea with a rooftop spa, wellness centre and an infinity pool where you can relax while watching the sun rise. Or set. This resort hotel balances a charming idyllic lifestyle and a conducive business environment. With its 380 well-appointed rooms and suites furnished for contemporary comfort, this hotel is the perfect retreat for business and leisure travelers alike. Changi Village Hotel has 16 indoor meeting spaces and four outdoor spaces to cater to any social occasion or meeting function. Guests can utilise our unique spaces to hold corporate functions, seminars, presentations, dinner and dance functions, training sessions, weddings banquets, solemnisations, social events and even team building sessions. Choose from our meeting packages like Dine@ Village, Retreat@Village and Meet@Village* and

let our dedicated staff put together an itinerary and customised dinner or buffet menu to suit your event. Changi Village Hotel has a wide range of facilities, including (but not limited to): » Projectors and screens » Full range sound systems » Free Internet access throughout the hotel » Free local calls » Audio, Video and Web Conferencing options + Changi Village Hotel 1 Netheravon Road Singapore 508502 + Tel: +65 6379 7111 + Fax: +65 6546 8884 + Email: * Meeting packages are valid at the time of press. Download our latest meeting brochure at and speak to our meeting planners for the latest promotions and packages

issue 10.12



profile Royal Caribbean

For a

novel getaway idea there is an ocean of entertainment and activities to choose from, such as the miniature golf course, rock-climbing wall, theatre shows, Solarium indoor pool, spa, fitness centre, bars and lounges. One can also taste a wide variety of international cuisines, whether it’s fine-dining in the two-tier main dining room or spectacular buffets. The ship features a number of sailings out of Singapore, Hong Kong, Yokohama, Shanghai and Tianjin. It offers two to nine-night itineraries that cover a rich variety of destinations such as Bali, Malacca, Langkawi, Phuket, Bangkok, Halong Bay, Hue/Danang, Hualien, Taipei, Sanya, Kagoshima, Hokkaido, Jeju Island and Seoul.


hat can be more unique, exciting and valuefor-money for a company retreat or club reunion than a cruise? Hop onboard one of Royal Caribbean International’s 22 stunning ships today for a fun, fresh group getaway, where there’s something onboard for everyone. Not only will you be treated to exhilarating activities day and night, fantastic dining and stunning views of coastlines and port sceneries up-close, the big drawcard is visiting multiple destinations in a single journey. And you’ll only need to unpack once no matter how many stops there are!

Multiple entertainment options, one venue

Royal Caribbean International is the awardwinning global cruise brand that will wow you with its “first-ever” signature amenities onboard its ships, such as the rock-climbing wall, iceskating rink, the FlowRider surf simulator and cantilevered whirlpools with over 260 destinations worldwide in Asia, Australia, the Mediterranean, Alaska and the Caribbean. Enjoy all this on top of special group packages that can be tailored to your every vacation need! Onboard the 2074-guest Legend of the Seas, which offers Asian cruises, while one can immerse in the ambiance of relaxed elegance and luxury,


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All-Inclusive, customised packages of fun and business

Most outstanding of all, our conference and incentive cruise packages are all-inclusive: multiple travel destinations, state-of-the-art conference facilities, comfortable accommodation, top-class entertainment and non-stop activities. There are meeting venues from cozy lounges for a more intimate, casual ambiance, to grand theatres for more formal functions. We also provide state-of-the-art, comprehensive conference facilities and dedicated conference rooms on all of our ships. We are also the only cruise company with dedicated onboard convention services coordinators providing round-the-clock personal assistance. There are plenty of options to enhance and tailor your events and activities to suit your needs, such as customised shore excursions, teambuilding activities, and private events such as gala dinners and theme parties. For that added touch, we can also arrange for your company logo to appear on menus, ice carvings, cakes, banners, cocktail napkins and daily activity programmes. + For more information, please visit or contact us at 6305 0003 or

profile The Sofitel Saigon Plaza

Inspired meetings in Saigon I

t’s the perfect blend of conference technology, service and the unique culture of southern Vietnam. The Sofitel Saigon Plaza, on Le Duan Boulevard in the heart of Saigon’s business community, is the city’s leading MICE destination – and with good reason. It boasts the InspiredMeetings™ concept that is available throughout the Sofitel Group. This combines the latest conference and audio-visual technology – including wireless internet access – with Sofitel’s dedication to excellence in every manner. It aims to make every meeting, no matter how big or small, an unforgettable success. All MICE functions are allocated an experienced event planner who is able to tailor-make to perfection all aspects of the meeting or conference. There’s also a dedicated chef to provide authentic food and beverage throughout. Sofitel Saigon Plaza also boasts some of the most extensive, and also flexible, meeting space in the country. The entire third floor is set aside for MICE guests, with six multi-function rooms catering to a wide range of event styles. In addition, the Diamond Hall can accommodate up to 400 guests and is an extra space available for tailor-made conferences and events. Guests will find themselves right in the heart of contemporary Saigon. Across the tree-lined Le Duan Boulevard are the offices of some of the world’s leading multinationals, while deluxe shopping malls, entertainment and nightlife options, are also only a short walk away.

+ Sofitel Saigon Plaza 17 Le Duan Boulevard, District 1, Ho Chi Minh City, Vietnam + Tel: +84 8 3824 1555 Fax: +84 8 3824 1666 + Email: + Web:


nestled on peaceful and tree-lined boulevard, steps away from shopping, entertainment saigon’s major attractions. discover a whole new world of personal luxury with modern 286 rooms and suites in an elegant style. indulge culinary delights at welcoming and romantic restaurants.

17 Le Duan Boulevard, District 1, Ho Chi Minh City, Vietnam Tel: +84 (8) 3824 1555 Email:


issue 10.12


directory listing

Adecco Personnel Pte Ltd Adecco is Singapore’s leading HR and staffing services firm – with a network of 20 general and professional staffing offices. The company provides strategic HR solutions to both local and international organisations Contact:

AGS Four Winds International Relocations Pte Ltd With over 36 years experience and with 125 branches in 75 countries, AGS guarantees the highest quality services for moving from and to anywhere in the world

+ Tel: +65 6836 4555 + Email: + Web: + Address: 1 Scotts Road,#18-08 Shaw Centre, Singapore 228208


The Ascott Limited

British Council Professional Development Centre

The world’s largest international serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands in over 60 cities across more than 20 countries

+ Tel: +65 6777 1166 + Email: + Web:

» Soft skills training » Public workshops » In-company training

Contact: + Tel: +65 6272 7272 + Email: + Web:


Capita Pte Ltd

Changi Village Hotel

A professional staffing and search company providing consultancy and staffing needs across all levels for our clients in diverse industries. Our practice areas: Executive Search, Telco & Info-technology, Technical & Industrial Engineering, Banking & Financial Services, General & Business Support, Strategic Outsourcing on payroll and contract staffing.

Changi Village Hotel features extensive facilities and breathtaking sea views, promising a well-rounded balance for business and leisure alike

Contact: + Tel: +65 6603-8000 (Main) +65 6318-9600 (Branch) + Email: + Web:

+ Tel: +65 6379 7111 + Email: + Web: + Address: 1 Netheravon Road, Singapore 508502

Chinois Spa Pte Ltd

ConnectedGroup Pte Ltd

Step into grandeur and elegance the moment you enter Chinois Spa - where oriental influences mingle with touches of modernity. Where our excellent services prevail - pampering you with style and finesse. Experience Wellbeing and bliss today!

With 13 years’ experience in executive recruitment and search, ConnectedGroup has developed a portfolio of people-centric solutions around the needs of its clients

Contact: + Tel: +65 6836 3363 + Email: + Web:

+ Tel: +65 6397 2022 + Email: + Web:


Contact: + Tel: +65 6823 8300 + Email: + Web:

issue 10.12



directory listing

Creative Software Pte Ltd (a wholly owned subsidiary of Sage) Creative Software provides HR professionals a suite of solutions to manage payroll, leave and claims management, and shared-service approaches

CrimsonLogic Pte Ltd As a trusted partner to governments worldwide, CrimsonLogic delivers eGovernment solutions to optimise workflow, increase operational efficiencies, and improve decision-making

Contact: + Tel: Sales +65 6389 7911 Office +65 6278 0097 + Fax: +65 6273 1872 + Email: + Web:

Far East Hospitality Far East Hospitality is the largest owner-operator of 6 distinguished hotels and 11 exclusive serviced residences in choice locations all over Singapore Contact: + Tel: +65 6428 8600 + Email: + Web: + Address: 20 Havelock Road, Central Square #03-24 Singapore 059765 Pte Ltd was established in 2000, as an extension of Far East Flora Pte Ltd's online business. As a pioneer in recognising the Internet's commercial potential, this mail order arm offers an extensive and innovative range of gift ideas for all occasions to more than 140 countries ÂŽ

Contact: + Tel: +65 6887 7888 + Email: + Web:

Far East Organization (Residential Leasing) Far East Organization is the largest private landlord of residential housing in Singapore. Our wide array of apartments and houses for lease can be found all over Singapore and seek to serve the extensive needs of the expatriate community for long-term stay Contact: + Tel: +65 6223 5223 + Email: + Web:

Great Eastern Life Assurance Co. Ltd Founded in 1908, Great Eastern has the distinction of being the most established and largest life insurance company in Singapore and Malaysia Contact:

Contact: + Tel: +65 6251 2323 + Email: + Web:

+ Tel: +65 6248 2879 + Email: + Web:

Hays Recruitment Specialist Pte Ltd


Hays is the world’s leading recruiting expert in qualified, professional and skilled work. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. Our combination of deep expertise across a wide spectrum of specialised industries makes us unparalleled recruiters in the world of work

Hudson is one of the world's leading providers of permanent recruitment, contract recruitment, recruitment process outsourcing (RPO) and talent management services. From single placements to total project solutions, Hudson helps organisations achieve greater organisational performance by assessing, recruiting, developing and engaging the best and brightest people for their businesses



+ Tel: +65 6223 4535 + Email: + Web:

+ Tel: +65 6339 0355 + Email: + Web:


issue 10.12


directory listing

iqDynamics Pte Ltd

Jim Thompson Restaurants

We provide integrated, easy-to-use and web-based HR and Talent Management Software that can be customised to meet your business needs

Jim Thompson Restaurants, including its newest opening in Dempsey Hill, Singapore, are devoted to serving the most authentic Thai food, using traditional recipes and the finest ingredients. Come see for yourself the hospitality of the Thai Silk King!



+ Tel: +65 6594 4138 + Email: + Web:

+ Tel: +65 6475 6088 + Email: + Web:

Kelly Services is the leading online recruitment network in Asia Pacific with over 14.6 million job seeker members and 220,000 corporate clients. Look forward to fast, efficient and cost-effective recruitment as continues to strive for excellence in internet services, and maintains its position as the region’s No.1 recruitment network

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Our specialist divisions include Kelly Selection, Kelly Engineering Resources, Kelly IT Resources and Kelly Scientific Resources



+ Tel: +65 6861 1000 + Email: + Web:

+ Tel: +65 6501 4700 + Email: + Web:

Korea Tourism Organization

Korn/Ferry International

We are a government organization dedicated to spreading the unique heritage of Korea worldwide while at the same time developing and nurturing the tourism industry in Korea

Korn/Ferry International, with 90 offices in 38 countries, is a premier global provider of talent management solutions. Based in Los Angeles, the firm delivers an array of solutions that help clients to attract, develop, retain and sustain their talent



+ Tel: +65 6533 0441 + Email: + Web:

Pushp Gupta + Tel: +65 62316139 + Email: + Web:

Laguna Beach Resort Phuket

Nanyang Executive Education

Laguna Beach Resort, in relaxing Phuket, Thailand, faces a sparkling lagoon and the beautiful Andaman Sea. As well as luxurious accomodation and facilities, the resort features a water park and a host of leisure activities

Nanyang Executive Education offers Executive MBA , Nanyang Fellows, Berkeley-Nanyang & LIST Advanced Management Programmes, custom and open enrolment programmes

Contact: + Tel: +66 (0)76 324 352 + Fax: +66 (0)76 324 353 + Email: + Web:

Contact: + Tel: +65 6704042 / 6514 8376 + Email: + Web:

issue 10.12



directory listing

National University of Singapore

Office Planner Pte Ltd

National University of Singapore offers a global approach to education and research, with a focus on Asian perspectives and expertise

Office Planner is the first Singaporean office furniture manufacturer to be awarded the eco-label certification by GECA for its Blade office system furniture. Its range of democratic-designed furniture is produced in Singapore



+ Tel: +65 6516 6666 + Email: + Web:

+ Tel: +65 6835 6789 + Email: + Web:


Payroll Express Pte Ltd

Ovolo Serviced Apartments operate with the philosophy of providing the best of living well in Hong Kong with apartments that are spacious, bright and contemporary. With five properties across Hong Kong, and a sixth in Kowloon from Spring 2011, Ovolo continues to upgrade and transform guests’ lives with key themes of effortless living

Provider of superior payroll and outsourcing services, e-services, and HR consultancy services Contact:

+ Tel: +852 2165 1000 + Email: + Web:

+ Tel: +65 6471 6205 + Fax: +65 6471 3855 + Email: + Web: + Address: 2 Leng Kee Road #05-01A Thye Hong Centre, Singapore 159086

Prince’s Flower Shop Pte Ltd

Randstad Pte Ltd

With 50 years of experience, Prince’s is the leading online florist in Singapore, providing flowers, gifts, and plants for deliveries locally and worldwide

Randstad is a Fortune 500 Company and one of the world’s largest recruitment and HR service companies


Contact: Contact: + Tel: +65 6766 7000 + Fax: +65 6769 7000 + Email: + Web:

+ Tel: +65 6510 1350 + Email: + Web:

RecruitPlus Consulting Pte Ltd

Resorts World At Sentosa Pte Ltd

RecruitPlus Consulting serves as a specialist employment agency. But beyond smart staffing solutions, we believe in building bonds between individuals

Resorts World™ Sentosa – Asia’s ultimate destination - is Singapore’s first integrated resort that promises the richest experiences to last a lifetime

Contact: + Tel: +65 6220 3450 + Email: + Web:


issue 10.12


Contact: Mr Paul Stocker Vice President - MICE + Tel: +65 6577 9977 + Fax: +65 6577 7770 + Email: + Web: + Address: 39 Artillery Avenue, Sentosa, Singapore 099958

directory listing

Robert Walters (Singapore) Pte Ltd

Royal Caribbean International

Robert Walters is an award-winning business and a world-leading professional recruitment consultancy specialising in both permanent and contract recruitment

Royal Caribbean International is a global cruise brand with 22 ships currently in service. The line also offers unique cruise tour and land packages in Alaska, Canada, Dubai, Europe, and Australia and New Zealand

Contact: Ms. Joanne Chua Manager, HR specialist division + Tel: +65 6228 0200 + Email: + Web:

Contact: + Tel: +65 6305 0033 + Email: + Web:

Santa Fe Relocation Services (S) Pte Ltd

Sentosa Leisure Group

Santa Fe has over 30 years’ experience in the moving industry and is recognised globally as an industry leader

Sentosa is home to an exciting array of attractions, rainforests, beaches, accommodations and golf courses, providing a unique blend of business and leisure facilities



+ Tel: +65 63988588 + Email: + Web:

+ Tel: +65 6736 8672 + Email: + Web:

Service Quality (SQ) Centre Pte Ltd

Shangri-La Hotel, Jakarta

Service Quality (SQ) Centre is an international management consulting and training organisation. Since 1990, we have shared our expertise in Service Quality and Innovation with 5000 organisations from more than 20 countries worldwide

A luxurious oasis in the heart of the city, offering the very best of Jakarta hospitality, the Shangri-La Hotel's excellent values and staff culture shine through in the experiences of every guest



+ Tel: +65 6376 0777 + Email: + Web:

+ Tel: +62 21 570 7440 + Email: + Web:

Shangri-La’s Mactan Resort and Spa, Cebu

Singapore Flyer

Tucked in lush tropical landscape, Shangri-La’s Mactan Resort and Spa, Cebu is the premier, award-winning deluxe resort in the Philippines.

Contact: + Tel: +63 32 231 0288 + Fax: +63 32 231 1688 + Email: + Web:

At a stunning 165 metres, Singapore Flyer is the world’s largest Giant Observation Wheel. Each of the 28 air-conditioned glass capsules is a unique venue in the sky

Contact: + Tel: +65 6333 3311 + Email: + Web:

issue 10.12



directory listing

Sofitel Saigon Plaza Sofitel Saigon Plaza embodies French elegance and lifestyle combined with the best of Vietnamese culture in the heart of Saigon business district

Contact: + Tel: +84 8 3824 1555 + Fax: +84 8 3824 1666 + Email: + Web: + Address: 17 Le Duan Boulevard, District 1 Ho Chi Minh City, Vietnam

Suntec Singapore International Convention & Exhibition Centre A world-class venue located in the heart of Asia’s most integrated meetings, conventions and exhibitions hub, with 100,000 m2 of floor space catering to a diverse range of events

Contact: + Tel: +65 6820 3883 + Email: + Web:

The Club at Capella Singapore

The GMP Group

An exclusive and luxury resort promising the ultimate experience in personalised service, and world class design and amenities

The GMP Group, founded in 1991, is a leading staffing and HR consultancy with regional offices in Malaysia, Hong Kong, China and Thailand



+ Tel: +65 6591 5015 + Email: + Web:

+ Tel: +65 6736 2022 + Fax: +65 6736 2155 + Email: + Web:

The University Club

Thomson Lifestyle Centre

The University Club, managed by The Privé Group, serves a mix of high-quality French American cuisine and Asian favourites at affordable prices. It's the perfect place off-the-beaten-track for romantic dinners, corporate entertaining, family get-togethers or just a delicious meal

At Thomson Lifestyle Centre, we offer a range of health screening and wellness programmes that are meticulously tailored according to individuals’ medical profile



+ Tel: +65 6779 8919 + Email: + Web:

+ Tel: +65 6352 6550 / 6559 + Email: + Web:

Times Software Pte Ltd


Software provider for the Times Pay/HR & E-Modules, and Payroll Outsourcing provider. Times Software’s HRIS Solutions has been voted as one of the Singapore HR community’s HR vendors of the Year some five consecutive occasions

Zingrill Holdings is a foodservice organisation that owns and manages renowned restaurant brands including Seoul Garden and BREEKS Café


Contact: + Tel: +65 6295 1998 + Email: + Web:


issue 10.12


+ Tel: +65 6758 1322 + Email: + Web:

HRM 10.12 Supplement  
HRM 10.12 Supplement  

HR Services 2011