Free with HRM Issue 14.7
Annual guide to
Corporate Training & Teambuilding
2014
Featuring:
Why training is indispensable Re-inventing teambuilding
YOUR PLACE TO LEARN, SHARE AND CONNECT • ANNUAL MEETING • DINNER & DANCE • PRODUCT LAUNCH • TEAMBUILDING • CONFERENCE
UE Convention Centre has a unique circular layout with built-in operable walls making it a flexible venue for different functions. Hosting event for 10 or international conference for 600, everything is possible at UE Convention Centre.
ueconventioncentre-sg@uel.sg
6809 7288
UE Serviced Offices & Convention Centre, 2 Changi Business Park Avenue 1, Singapore 486015
NEWS
Training & Teambuilding SINGAPORE
Deeper skills development required in finance While almost two-thirds of financial services professionals in Singapore say that their current organisation is an enjoyable place to work, only seven per cent are not open to new opportunities. This finding, from a new survey by eFinancialCareers, comes as an important time for the financial services industry with Deputy Prime Minister Tharman Shanmugaratnam’s recent announcement that Singapore needs to develop deeper skills in the sector. Staff retention is important for this goal, as longer serving employees have greater opportunity to increase their exposure and responsibilities, as well as to take advantage of skills and development programmes that banks offer. According to the eFinancialCareers research, the main reasons keeping respondents satisfied in their current position are: the people they work with (23%), manageable working hours (15%), and compensation (13%). “Banks understand that professionals are looking beyond financial incentives, and as a result have become more focused on corporate culture,” said George McFerran, Sales and Marketing Director, eFinancialCareers. “They are making a concerted effort to be attractive places to work and this is clearly producing positive results in the workplace.” But despite the encouraging findings, staff
retention remains a challenge. Four in ten (41%) respondents were actively seeking a new employer at the time of the research, and over half (52%) said they were open to new opportunities (but not actively searching for a new job). “Finance professionals today are able to develop and interact with far wider networks more efficiently than ever before,” McFerran said. “This enables them to actively manage and develop their career with a far greater degree of control than was previously possible.” “This presents financial services organisations with both an opportunity in attracting top talent but also a threat when it comes to retaining the talent they already have,” he added. “Today, even people who are completely satisfied at work are often indirectly connected to the job market and this means carefully developed employer branding is crucial.”
SINGAPORE
Finance apprenticeships launched Barclays has launched Singapore’s first Investment Banking Apprenticeship Programme that specifically targets young people graduating from polytechnics. Following a robust selection process, the bank has recruited its first cohort of 11 apprentices, primarily based on attitude to learning and career potential. These apprentices will be employed full time in entry-level positions, in business units including operations, HR, and finance. Barclays’ Singapore Apprentices will benefit from a structured classroom programme, intensive work experience, and on-the-job professional training. It is the first time an investment bank in Singapore has recruited apprentices at diploma level from local polytechnics. The programme is open to students that have graduated within the last two years. The programme will run concurrently to Barclays’ graduate recruitment work with Singapore’s leading universities. “At Barclays our doors are wide open for people who are prepared to learn the ropes, work hard and provide great service to our customers,” said Li Li Kuan, Country Head of Barclays Singapore. “We view Singapore as a key hub for the bank globally and we are committed to nurturing the next generation of talent to support our business ambitions and the wider financial services sector in Singapore. “Our Apprenticeship Programme is one way in which we are working with local communities to give young people a real opportunity to understand the worlds of banking and work,” Li added.
US
Starbucks to pay employees’ college tuition A Starbucks barista can now enjoy a sponsored college stint. The coffee chain is partnering with Arizona State University (ASU) to offer discounted tuition for online bachelor’s degrees. Some 135,000 employees who work at least 20 hours a week will be eligible to take advantage. The company estimated that 70% of these workers are either current or aspiring college students. Workers will receive partial tuition – about US$6,500 – for the first two years and full tuition for their final two years, with no obligation to stay with the company after they complete their study. They can choose from about 40 programmes including those in engineering, education and business. While many companies offer tuition reimbursement as a way to recruit and retain staff, these benefits are rarely used. On average, fewer than one in 10 eligible workers utilise the benefit. According to EdLink, a supplier of employer tuition reimbursement programmes, only 3.9% of retailers’ workers, the sector that includes Starbucks, take advantage of tuition reimbursement, the lowest of any sector tracked. To encourage staff to earn a degree, Starbucks says it will offer a variety of tools and resources through ASU, including academic advisers and “a personal success coach,” a spokeswoman said. Starbucks CEO Howard Schultz estimated the benefit is worth around US$30,000 per employee, but that’s likely to be spread over three or more years. According to Quartz, a digital news outlet, that’s above than the typical college costs of employers with tuition reimbursements, which spend an average of $4,308 per worker per year (though companies with more than 50,000 workers spend an average $7,776 for each participant). Retailers on average spent less – $3,061 per employee, EdLink reported. ISSUE 14.7
SUPPLEMENT
1
NEWS
Training & Teambuilding ASIA
GLOBAL
More organisations are reporting increasing investment in technology than at any time since 2006, as business confidence returns and companies catch up on their digital offerings. According to the 16th annual Harvey Nash Chief Information Officer (CIO) Survey, as the global economy begins to recover, organisations are ramping up their investments in digital, mobile and online platforms which have had a further knock-on effect on the growing skills shortage. About three-quarters (76%) of companies in the AsiaPacific region report that lack of access to the right technology talent is holding them back (compared to 60% globally). Nick Marsh, managing director of Harvey Nash Asia-Pacific, commented: “The (survey) highlights a clear concern over technology skills shortages in the Asia-Pacific region. There is a strong commitment from technology leaders to increase investment, but the key issue is where they now turn to find the right talent, as we are facing a skills shortage on a global scale.” “Skills will have to be imported from other regions, serving to stretch the already scarce resources to the limit. Organisations need to invest in developing their talent today, or they will be sure to lose out in the future.” Leaders in Asia are most worried about skills shortages; however, in every other region at least half the leaders polled voiced a similar concern. Dr Jonathan Table 1: CIOs indicating Mitchell, chairman of concern that skills shortages Harvey Nash’s global are hindering progress CIO Practice, Asia-Pacific 76% commented: “After six Northern Europe 61% years of sluggish Western Europe 60% activity, this report UK 59% clearly shows that 2014 is a watershed year. Eastern Europe 57% CIOs and technology North America 56% leaders are seeing Australasia 50% growing budgets and growing prominence in their organisation as CEOs are turning to technology to drive growth.” “However, significant challenges lie ahead. This year has seen a worrying increase in the number of leaders citing concerns about skills shortages. To be successful, organisations will not only need a clear technology strategy, but they will also need the right people to deliver it.”
A wide range of executives and HR leaders, including presidents, senior vice presidents, chief learning officers, and heads of executive and leadership development, have reported that the ability to create a vision— and convey it to others—is now the single most important capability needed in the emerging generation of leaders. According to 2014 Trends in Executive Development: A Benchmark Report, the ability to create a vision is the one most lacking in the next generation of leadership talent, followed by a lack of critical-thinking skills. “Clearly, (the respondents) were worried about the ability of the new generation to step up into top positions,” said Bonnie Hagemann, CEO of Executive Development Associates. She noted that once leaders create a vision and have used their critical-thinking skills to develop the appropriate business strategy, they must bring others into the programme. “This requires the ability to convey the vision to others – to get employees and customers just as excited about the new direction and opportunities,” Hagemann said. “And it requires the ability to engage employees at all levels in the underlying business strategy. Vision without strategy will not get far. And neither will move forward without engagement.” The report found there are several reasons why creating a vision and conveying it to others has surpassed critical thinking as the capability most critical to success and yet most lacking in the next generation of leadership talent. “During the recession, companies needed to focus on cutting costs and increasing revenue in an increasingly competitive global business environment,” Hagemann said. “As the economy improves, companies are focusing less on cutting costs and more on expanding production and opening new markets, products and services, all of which require an inspired and engaged workforce.” And there may be another disconnect. While the HR leaders in the study said their top priority in the next two to three years was developing capabilities needed to achieve vision and execute strategy, they still tend to focus developmental efforts in other areas. “The two developmental activities their next generation of leaders are most likely to participate in, they said, are developmental job assignments and action learning. However, those types of activities alone are rarely enough to give emerging leaders the ability to create and carry out a larger vision,” said Hagemann.
Tech investment increases but skills shortages persist
2
ISSUE 14.7
SUPPLEMENT
Leaders need to create and convey a vision
US spending on corporate training grew by
15%
last year (the highest growth rate in seven years) Source: 2014 Corporate Learning Factbook
Only
43%
of professionals involved in learning and development rate e-learning as one of their most effective training methods Source: Chartered Institute for Personnel and Development
Almost a quarter (23%)
of employers fail to provide line manager training in absence management Source: Training line managers to manage absence effectively: 2014 XpertHR survey
PROFILE
Cheers Connect International
Teamwork makes the team work
Cheers Connect International IMM Building #02-81/82, 2 Jurong East St 21, Singapore 609601 Web: www.cci.com.sg
It is an open secret that every successful organisation has to master the art of bringing together a strong team of individuals. However, making a team work is not as simple as piecing together Lego blocks. The complex nature of human mind makes each and every one of us different. It is a fine art to be able to manage these differences; harvesting one’s strength to compliment another’s weakness. Many organisations today are too focused on improving their bottom line, failing to realise the importance of investing in their people. At CCI Events, we believe in the need to
foster strong relationship amongst team members. We specialise in engaging individuals from all walks of life with challenging activities. In order to overcome these challenges, individuals will realise the need to understand the potential they possess and learn to tap on the unique skill sets of their counterparts. Upon such realisation, members would be encouraged to step out of their comfort zone and aspire to scale greater heights. CCI Events aims to enhance the work environment of your team through the fostering of strong and dynamic human relationships. Our
services encourage team members to seek better understanding amongst themselves and progress from being colleagues to becoming team members. We would love to partner you to make your team a more productive and cohesive one; a team that works. Allow us to join you in making your team work with teamwork!
ISSUE 14.7
SUPPLEMENT
3
PROFILE INTERNATIONAL HR
Bolly Dancing Studio Singapore
Fun meets fitness meets bonding! We conduct fun-based, interactive and very engaging team building sessions for our corporate clients. These are run by our cheerful, specialist instructors who have years of experience in facilitating corporate sessions and team building workshops.
About BollyDancing session: BollyDancing is a choreographed Modern Bollywood dance routine based on the latest and the most popular Bollywood song numbers. Get set for the dance floor by learning fun party dances and dance confidently to any Bollywood song. Modern Bollywood dancing is a fusion of traditional Indian folk rhythms with elements of hip hop, Latin and jazz dance. The class is a popular and fun activity- perfect for enjoying with friends or family members. Imagine a high energy Bollywood dance packed in an easy-to-follow routine. Learn basic steps broken down in a way that is very easy to learn. Bollywood dance is all about the expression of joy. It is a type of dance that nearly everyone can pick up, regardless of skill level.
Bolly Dancing Studio Singapore 261 Waterloo Street #01-12 Waterloo Centre Singapore, 180261 Tel: 90621412 / 94756194 Email: contactus@bollydancing.com.sg
4
ISSUE 14.7
SUPPLEMENT
Who should attend? As long as you can move, you will rock this class! The session is suitable for beginners of all age groups, races and fitness levels. Participants can simply follow the instructor. Bollywood style props will be provided to participants during the session. During the 1st 40 minutes:
Starting with a series of ice-breakers, the participants will be introduced to some easy-to-learn social dancing moves that soon turn into fantastic dance routines. Our dancebased fitness sessions are filled with loads of laughter and fun! These sessions are great to get people out of their everyday environment and into an alternative one, where they can learn some fun dance moves. Most of all, our aim will be to let the participants unwind and have fun while they learn basic Bollywood Dance. No prior experience in any form of dancing is required. During the last 20 minutes:
After the participants have gained insight into the world of Bollywood dance they are ready to show-off their skills. The instructor will break the crowd into two groups and get them into friendly competition mode. While one group performs the other cheers them on. The instructor will then take on the role of a judge and announce the winning team at the end of the session. Everyone, regardless of the results takes back happy memories of accomplishing a task as a TEAM and this makes working together FUN!
CORPORATE MEMBERSHIP PROGRAM $60 OFF FOR ABSOLUTE BEGINNERS AT SINGAPORE’S MOST AUTHENTIC BOLLYWOOD DANCE & ZUMBA FITNESS STUDIO!
$ 60 OFF EXCLUSIVE OFFER Simply enroll your company with us and get $60 OFF for all employees and their family members on all our membership packages. Established in Mumbai in 1992 and Singapore in 2008, international dance & fitness studio Bolly Dancing is singapore’s specialist in beginners Zumba(r) Fitness & Bollywood dance classes for with over 15,000 participants of all ages & fitness levels. Get fit through easy-to-follow, and fun fusion dance and fitness classes that are modern and totally different from anything else.
CLASSES OFFERED • Zumba Fitness • Zumba Toning • Bollywood Dance
• Bollywood Bling • Bolly-Zhum • Kids Bolly Dancing
For more info, please email contactus@bollydancing.com.sg or call 9062 1412 / 9475 6195
PROFILE INTERNATIONAL HR
Cookyn Inc
Singapore’s Cooking Teambuilding Specialist Turn up the heat at your next corporate event with the experts Since its inception in 2009, Cookyn Inc has been using cooking to change the way people start conversations and form opinions about brands and events. We specialise in using cooking to foster interactions amongst people, be it in a social group or a corporate department. More than just a cooking school, we understand that cooking is just part of the fun of working together to create memories that will last for a long time.
An established brand We are an industry leader in using cooking to help companies reach corporate objectives by engaging employees in fun and meaningful kitchen teambuilding events. We also partner popular consumer brands to customise engaging media and client experience events for their needs. When you choose to do an event with us, you are assured of a quality and professional event. Our well-appointed
kitchen studios make an impression with state-of-the-art cooking appliances such as Sub-Zero refrigeration and Wolf ovens. We only work with quality ingredients sourced from the best gourmet food distributors. In 2013 alone, over 10,000 people have walked through our doors. We receive very positive feedback on our entire suite of Cookyn programmes and are proud that much of our business comes from referrals from previous satisfied clients.
positive impression. The team creates bonds between people, enhancing brand awareness and ultimately achieving business success.
Cookyn Inc’s business is categorised into two segments, namely:
Our team Helming the company are four local entrepreneurial business partners with competencies in advertising & marketing strategies, gourmet food services, product marketing, and event management. Our strong support team of event planners and operations managers works with our clients to create impactful events with a lasting
• Corporate events: - Cooking team bonding events - Customised brand experience events - Media & blogger receptions - Client appreciation activities • Social events: - Bridal showers - Babies’ full month parties - Children’s birthday parties - Hands-on cooking get-together with friends, and more.
Get in touch Email us at info@cookyn-inc.com to customise a Cookyn experience that your guests will talk about for some time to come!
6
ISSUE 14.7
SUPPLEMENT
Cookyn participants with their best masterchef look
FEATURE
Teambuilding
8
ISSUE 14.7
SUPPLEMENT
FEATURE
Re-inventing the
building blocks of teams
Though well intentioned, teambuilding events can often turn into a collage of awkward moments and forced bonding. HRM finds out what does and doesn’t work, so you can make your next event a valuable and fun-filled experience for everyone By Shalini Shukla-Pandey
From classic outdoor programme choices such as tele-matches, to the latest activity of choice: a themed puzzle room activity, there is a wide variety of options for a teambuilding event organiser these days. “Organisers are more discerning and not just happy to do a normal cooking class,” says Amanda Phan, Director – Client Services, Cookyn Inc. “They prefer a cooking event that takes into consideration their corporate objectives as well.” “Demand for hands-on cooking events remains strong, perhaps in part spurred by shows such as MasterChef and Iron Chef,” she adds. In this way, teambuilding has become increasingly specialised. “Many of our clients are looking for more ISSUE 14.7
SUPPLEMENT
9
FEATURE
Teambuilding
“A great teambuilding activity is about finding a balance between enjoying the activity, and delivering learning without being boring” – LARRY LOK, DIRECTOR, DRUM CAFÉ TEAMBUILDING AND TRAININGS
depth,” says Larry Lok, Director of Drum Café Teambuilding and Trainings. “It is not enough for a department to simply have fun together by going go-karting for example.” As a result, every activity at Drum Café also addresses a fundamental issue about team dynamics – internal politics, motivation, and seeing the big picture. Where previously companies used to engage and host teambuilding in their own premises, more are moving towards ‘retreats’ now. “These are really extended meetings that are held in a pleasant setting outside of the workplace,” says Steven Chung, Senior Assistant Director – International and Corporate Sales, Sentosa Leisure Management. Activities may vary depending on the client’s objectives and are subject to participants’ age groups and employment statuses, he adds. Support staff will have different activities to executives or senior managers, which will again be different for a mixed group of staff.
Making it work Nobody wants teambuilding activities to be forced. “In every department there are some people who enjoy teambuilding, and some who hate teambuilding,” says Lok. “There is no escaping this fact.” So a teambuilding activity needs to be able to break the ice in a natural way that does not threaten people. “Sport is an amazing uplifting activity, but some people are not good at sport, so they may withdraw even further,” Lok explains. Drum Café’s programme does not require anyone to be good at music. “Music for centuries has been one of the best ways to unite people,” says Lok. “If you go to any music concert, you will see how easily people come together. “The effect of a drumming session is the same,” he adds. “People do not feel they are being forced to do anything, because they are enjoying it so much.” There should be a right balance of formal, planned activities and time for socialising, says Chung. “There should be more of the latter than the former, and the entire event should feel like it is genuinely designed for the participants, and not to further a hidden management agenda.” The elements of suspense and mystery work particularly well when it comes to teambuilding. “Keep your colleagues guessing with little red herrings, such as group emails leading up to the event: disseminate some nuggets of information about the event to people to keep them talking,” Phan suggests. “We had an event where the organiser led her colleagues through a wild goose chase for two hours 10
ISSUE 14.7
SUPPLEMENT
FEATURE
before their final stop was our kitchen studios!” Lastly, teambuilding exercises are only as good as their facilitators, says Azlan. “With good facilitation even when the exercise is just a simple and plain one, the activity will work out great and achieve its aims.”
Balancing work and play Every event request is unique. “From our first conversation, we seek to understand the way the team works and its players, and then work together with the organisers to build a customised programme that suits the participants’ needs,” says Phan. “We value our clients’ trust in the handling of events, and will execute these with the set objectives in mind, to ensure ROIs are achieved, while having fun along the way with the participants,” she adds. A great teambuilding activity is about finding a balance between enjoying the activity, and delivering learning without being boring. Lok says Drum Café’s success has been due to its unique interactive programme. “We often get calls from clients who say to us that they hired a certified facilitator, but staff were going to the rest room after five minutes to text,” says Lok. “We use an engaging interactive schedule where each person participates. We also use a democratic platform, so that it is not just the loudest, strongest, or most senior person that takes the lead.” Bukit Gambang Resort City has a team of dedicated, highly experienced and qualified facilitators that utilise a comprehensive range of outdoor facilities in their teambuilding activities. These include ground obstacles, high ropes, and a paintball warzone. “To keep things fresh, we constantly add and upgrade new outdoor facilities,” says N Azlan Kassim, Director of Operations – Active Academy, Bukit Gambang Resort City. “Facilitators will also consistently develop new approaches to teambuilding.” Besides setting aside hours for teambuilding, emphasis should also be placed on the amount of free or socialising time that participants have at the event. This is especially true for new staff as it is an opportunity for them to improve communication and motivation among co-workers, creating a more cohesive and productive work environment as a whole. “A simple lunch or dinner or a few hours of free-and-easy activities will be beneficial as eating together and interacting socially in a different setting helps build relationships,” Chung explains. “Besides the choice of hotels on Sentosa, the island offers very unique venue options that take guests to the outdoors – from beach side pavilions to hill-top
Teambuilding today During the era when ‘teambuilding training programme’ was just starting out as a platform for developing employees’ inter-personal skills, employers would insist on 50% outdoor activities. The other 50% had to be indoor work covering theories and principles of inter-personal skills, says N Azlan Kassim, Director of Operations – Active Academy, Bukit Gambang Resort City. However, currently, employers prefer more challenging, outdoor activities to get their employees out of their so-called ‘comfort zones’. Still, these activities should not be too physically taxing, Azlan adds. “Moreover, to address Gen X and Y employees, activities must be psychologically challenging and thought-provoking, as this group of staff likes challenges in life.” Outdoor challenges can range from ground obstacle courses, high ropes, raft building and jungle trekking, to paintball war games and field strategy games. Each of these activities has their own learning points, depending on how they are being carried out. A standard teambuilding programme at Active Academy will run for three days and two nights, starting with an indoor ice-breaker and orientation. After that, outdoor activities with a mix of Ground Obstacles, Paintball, Field Strategy Games, Raft Building and ‘Explorace’ are spread over three days. “It is also important that the whole programme be fast-paced and energised with minimum ‘waiting’ time during the transition period from one activity to another,” says Azlan.
dining,” says Chung. “Moreover, we offer clusters of attractions that suit people of all ages.”
Producing high ROI through fun To measure the success of a team bonding event effectively, organisers will need to have a simple, realistic and clear set of objectives. “A great experience can set the right stage for an effective conference or break-away day for a regional group,” says Phan. “In a local group’s case, the relationships built from these events can elevate working relationships, promote better communication in teams; and encourage collaboration across business groups.” Azlan says teambuilding shouldn’t just be about having fun. “The responsibility of our teambuilding facilitator is to inspire and provide opportunities for people to discover the potential of cohesive team relationships through fun-filled learning activities,” he says. “After the programme ends, participants will be inspired to work as a team.”
To measure the success of a team bonding event effectively, organisers will need to have a
simple, realistic and clear set of objectives
ISSUE 14.7
SUPPLEMENT 11
PROFILE INTERNATIONAL HR
Faber Peak Singapore
Let Faber Peak Singapore inspire you! Private Dining Room
Faber Bistro
Nestled in the relaxing surrounds of a tropical rainforest at the top of Mount Faber, Faber Peak Singapore is strategically located just 15 minutes from the city. It is home to three restaurants-with-a-view – Spuds & Aprons, Faber Bistro and Moonstone; two unique event spaces – The Ballroom and Private Dining Room and Singapore Cable Car, all under one roof. Located 100 metres above sea level, Faber Peak Singapore promises an invigorating vista brought to life with an aerial view of a running cable car line, a harbour of luxury cruises and a magnificent view of nature for all corporate presentations, teambuilding sessions or workshops that take place here. Starting with The Ballroom, this larger-scale indoor venue, featuring floor-to-ceiling windows presents a one-of-a-kind backdrop that is bound to leave everyone in awe. Natural light For more information of this unique ‘mountain-escape’, please visit www.faberpeaksingapore.com
12
ISSUE 14.7
SUPPLEMENT
flows in through the glass window panes and a verandah outside the ballroom is perfect for guests to enjoy the cool sea breeze. True to its name, the Private Dining Room is a spacious and exclusive space suitable for semi-formal and casual events. This intimate space is an exclusive venue away from the city’s hustle and bustle. Located at the top level, guests can enjoy the flexibility of having their events in both open-air and air-conditioned comfort while taking in the sea view at its balcony and a garden landscape from its main room. For something a little more casual, check out Spuds & Aprons – the newest restaurant at the top of Mount Faber that serves up yummy east and west menus. Whether the alfresco Garden or air-conditioned Dining Room, Spuds and Aprons serves up an alluring vista with compliments of Mount Faber! Thank your staff with a treat or hold an event at Yakitori-Sake-Bar Moonstone. Unhindered breath-taking views and delightful dishes will ensure that company events reach new heights. Alternatively, for a
Spuds & Aprons – Dining Room
The Ballroom
relaxed, back to nature dining experience made complete with spectacular views of the city, head to Faber Bistro – just five minutes from Faber Peak Singapore. To further ‘wow’ your guests, make arrangements for travel to Faber Peak Singapore via Singapore Cable Car. Experience a ‘joyride’ ride accompanied by changing views of the city, as you travel Mount Faber on this relaxing and unique mode of transport. Coaches and valet parking services are also available. Select from Faber Peak Singapore’s array of venues, each with its own majestic views for an unforgettable event like no other.
NY to Tokyo
From the boardrooms of comes an inspiring Team Motivation secret that builds higher levels of unity, efficiency and loyalty. Tired of certified speakers that put your staff to sleep with boring ppts? Then try a new way used by many of the world’s leading motivators. Richard Branson, Bill Clinton, Nelson Mandela have all been motivated by the Drum Café, a Top 5 global Teambuilding, Training and Conferencing company now in Singapore, www.drumcafe.sg
Effective measurable Results The company can be measured by its clients: over half of the Fortune 500! In Singapore its clients include: Microsoft. Singtel, Apple, UOB, P&G, Temasek, Credit Suisse, Shell and more. It has 3rd party research to show how effective staff were motivated.
country’s top corporates hired them. The company expanded its programs into the US, UK, Germany, Mumbai, Taiwan and now across SE Asia. How it works From 1 day to half day to 1 hr, the Drum Café customize activities and
Programs include: Teambuilding Change Management Leadership Development Value Setting or roll-out Sales Motivation Improve Communication Product Launches New Staff Orientation Conference Openers Award Dinners Keynote Alternative
Your department is like an orchestra. Drum Café gets them to work in perfect harmony. Why it works: iHlombe The Drum Café unites staff like one harmonious orchestra using drums and interactive activities. Or other break-through customized concepts without drums. Its fun programs have been proven over 10 years in over 20 counties and 10,000 trainings. A South African tribe call it ihlombe. In the west there’s no word for it. It basically means a state of higher motivation achieved only through music. It’s something you cannot get from a ppt. How refreshing!
And powerful testimonials from the top Learning and Development teams. Credentials include CNN, Wall Street Journal, and TEDx. The Real Deal - Secret revealed! After the fall of apartheid in South Africa, black, white and Asian communities struggled to integrate due to deep divisions and major differences. Drum Café used music as a universal language to unite them. Its programs were so effective that over half of the
learning based on your objectives into an interactive, and relevant workshop for 10 to 100 to 1,000 staff. It does not only involve drumming. The experience is a rich mix of learning via group competitions, team songs, war cries, communication training, synchronization, embracing diversity, and building loyalty of your tribe. Drum Café was noteably listed as a global agent of change in the US Handbook of Change. In summary, you could say, “Drum Café is Serious Fun!”
SINGAPORE: +65 6438 8949
Email: info@drumcafe.sg
Website: www.drumcafe.sg
TAIWAN: www.drumcafe.com.tw
HONG KONG: www.drumcafe.hk
CHINA: www.drumcafe.com.cn
PROFILE INTERNATIONAL HR
The Spa Artisan
Time to get back to nature While many spa retreats claim nature as their inspiration, few can maintain the total incorporation of nature into its facilities. The award-winning Aramsa ~ The Garden Spa can. Billed as Singapore’s first outdoor spa in a park, Aramsa ~ The Garden Spa is set in the lush botanical beauty of Bishan Park 2. From its lush surroundings and nature-based treatments to its garden amenities and botanical ingredients, Aramsa is the perfect destination for relaxation and rejuvenation in Singapore. Winners of the Singapore Tourism Board’s “Best Spa Experience”, Aramsa offers a unique garden spa experience not found elsewhere in Singapore. With an all-natural concept in a secluded haven that boasts earthy décor and glorious gardens - there is simply no escaping the ‘at one with nature’ feel. From
Bamboo massage
Garden bath
the reception to the treatment rooms to the alfresco dining at the restaurants, it is a wonderful place to recharge and brainstorm. Pebble paths lined with scented herb gardens lead to 14 separate treatment suites, all of which replicate the outdoor garden feel with outdoor rain showers and sunken garden baths. Aramsa’s exclusively created spa menus tap into the curative powers of botanical ingredients and offer a multitude of body massages, body wraps, exfoliations, water and body detox treatments. The spa also provides facials by SkinCeuticals, the leader in antioxidant anti-aging technology and the number one dermoprofessional skincare line in the U.S.A. Further meandering paths lead to more natureinspired facilities that focus on enhancing wellness, as well as several healthy dining and recreational options. PowerMoves Pilates offers Pilates services by a team of dedicated instructors. SK Nails provides spa manicure and pedicure services to beautify one from top to toe. Dining options includes The Green Room Café which serves vegetarian options. Canopy ~ Garden Dining is a pet-friendly café which provides all day brunch and western dining options. Middle Rock Bar features an alfresco bar scene; after 5pm daily. With the quiet spaces and multitude of service offerings, Aramsa at Bishan Park is perfect to host your corporate meetings, brainstorming or teambuilding sessions in our lush garden setting. For other venues under the Asmara Lifestyle branding, you can explore The Spa Artisan, a lush oasis situated at The Fullerton Hotel. For an out of Singapore retreat – The Club Med Bintan Spa (Bintan Islands) features spa villas with beautiful ocean settings. Club Med Bintan Spa is open to non- Club Med guests and offers complimentary land transfers upon request from your resort or the ferry jetty.
Spa exterior aramsa ~ the garden spa 1382 Ang Mo Kio Ave 1, Bishan Park 2, Singapore 569931 Tel: 6456 6556 Email: enquiries@aramsaspas.com Web: www.aramsaspas.com For event enquiries, kindly send to events@deliinthepark.com.sg For corporate benefits and enquiries, kindly send to marketing@asmaralifestyle.com 14
ISSUE 14.7
SUPPLEMENT
Aramsa couple suite
ADVERTORIALHR INTERNATIONAL
Snow City
GET SPOILT for
CHOICE
with Snow City corporate teambuilding and membership programmes! Elevate your corporate and team building experience to greater heights at Snow City, Singapore’s only indoor snow playground. Have fun sliding down our three-storey high snow slope or be surrounded by 20 ice carved dinosaurs at the Dino World Ice Gallery while being immersed in sub-zero temperatures. With the help of our snow professionals, we are able to incorporate a winter theme into your corporate team building programme or event and deliver a fun-filled and enriching team bonding session that they will remember for a long time.
Customise your event and experience Snow City will help make each event and experience unique. While the sub-zero experience is memorable in itself, a range of activities and packages can be customised to suit your specific needs. We have special in-house corporate training programmes that can be adapted to bring out the best in your company and our snow activities and facilities can be explored and personalised to fit your themed parties too. You get the additional choice of adding a
16
ISSUE 14.7
SUPPLEMENT
Science Centre visit or IMAX movie experience to your visit here as well.
Corporate Membership Reward your employees by signing up for our corporate membership that will allow them more visits to the Science Centre, Omni Theatre and Snow City, as well as enjoy discounts on merchandise and booking of facilities for corporate training and team-building.
Coming soon: The Cliff Science Centre Singapore and Snow City are launching a brand new adventure for Singaporeans- one of the country’s largest rock walls. Called The Cliff, the climbing facility is being jointly developed with Nphibian Outdoor Consultants, who are leading experts in wall climbing facilities and a member of the Singapore Mountaineering Federation. The Cliff will have 12 lanes of various difficulty levels, offering both Lead and Speed challenges. The wall will be accessible to some 30 climbers at any given time. Catering to everyone, regardless of their age, gender or physical ability, The Cliff’s basic and intensive programmes are suited for climbers from different age groups. There are specially designed programmes for kids and young adults, while some certification courses are available to professional and trained climbers. The Cliff will also offer corporate team building programmes aimed at enhancing team building and trust among colleagues. Built against the facade of the Snow City building, The Cliff is a perfect destination for an exciting outing for families. After a successful climb at the wall, children and
parents can head out for an hour of snow play at Snow City.
List of products available for groups:
• Workshops • Teambuilding Programme • Corporate Membership • Family Day • Packages for children • Customisation of packages to suit each group’s needs
Snow City 21 Jurong Town Hall Road, Singapore 609433 Opening hours: 10am – 6pm 10am – 7pm (School and Public Holidays) Tel: +65 6560 2306 For booking enquiries, please email us at: sales@snowcity.com.sg
PROFILE INTERNATIONAL HR
Sentosa Golf Club
Singapore’s best golf course – On a resort island Situated at the South-eastern tip of Singapore’s premier island resort of Sentosa, Sentosa Golf Club is home to not one, but two of the most challenging golf courses in the region – The Serapong and The Tanjong.
37 Years of golfing excellence One of the most established golf clubs in Singapore, Sentosa Golf Club was opened by Singapore’s thenPrime Minister Lee Kuan Yew in 1974. The Club has more than 1,500 members, many of whom are prominent personalities from influential circles. Home of the Singapore Open for eight years, Sentosa Golf Club is now the host venue for the HSBC Women’s Champions for 2013 to 2015. The world’s best women golfers will descend on our championship greens to putt for the prize purse of US$1.4 million. This year’s Champions will be held from 27 February to 2 March 2014 on The Serapong. Offering more than just a good game of golf, the Club also has excellent meeting and banquet facilities for corporate networking as well as high-end dining options such as the quintessential Japanese cuisine at the Sushi Megumi Restaurant and Italian fare at the highly-acclaimed il-Lido. Golfers can also indulge in sumptuous local delights and snacks at Golfers’ Terrace.
The Serapong
Sentosa Golf Club 27 Bukit Manis Road, Singapore 099892 Web: www.sentosagolf.com
18
ISSUE 14.7
Par-71 and measuring 6,752 metres from the championship tee, The Serapong is one of the top five championship courses in Asia, and is well-known as the battlefield for the prestigious Barclays Singapore Open. It opened in 1982 and is the creation of worldrenowned golf course designer Ronald Fream. The Serapong was awarded “Best Golf Course in Singapore” in the Golf Digest Singapore awards in years 2009 and 2013, further sealing its position as one of the top courses in the country.
SUPPLEMENT
The Tanjong Opened in 1972, The Tanjong was originally designed by Frank Pennick. In 1993, S$40 million was put into remodeling the course and building a spectacular new clubhouse. With its new contours featuring natural hazards, freshwater lakes, towering trees, rolling fairways with narrow landing areas and well-guarded Bermuda Tifdwarf grass, the ever-popular Tanjong course was nominated by Asian Golf Review as Singapore’s best golf course for three consecutive years.
Corporate golf tournaments The Club possesses an esteemed golf tradition flavored with the spirit of lively competition, prefect for fostering friendships, building relationships and establishing networks. With the lush views that entice, facilities and services that engage and two of the most prestigious courses in Singapore that challenge, the setting effortlessly captivates those in it. Breathe new life to business engagements with an exciting game, improve teambuilding with a corporate golf clinic and take it to new heights with a lavish banquet. Believing in exceptional service, the Club offers customisation and personalisation for your event.
Meeting & conferences Take pleasure in holding corporate affairs in settings that are private and quite. From business luncheons to boardroom meetings, the function rooms at Sentosa Golf Club offer a very favorable environment with the latest facilities at your disposal. Together with the chef ’s ability to customise the menu to discerning palettes, the experience becomes all the more impressive.
Dinner & dance The idyllic resort-style ambience that the Club exudes is excellent for activities to foster social bonds and strengthening relations. The light and breezy ambience promotes a positive air that enhances interaction, creating moments that are truly remarkable.
PROFILE INTERNATIONAL HR
Sentosa
You don’t just hold events in Sentosa.
You hold experiences
Sapphire Pavilion
For enquiries on event spaces in Sentosa, please contact us at: Tel: (65) 6275 0388 Email: mice@sentosa.com.sg Web: mice.sentosa.com.sg
20
ISSUE 14.7
A mere 15-minute drive away from the city centre but a world apart. Things are just not the same at Sentosa – events are breezier, functions seem sunnier and everything just feels right. A tranquil yet efficient destination backed by a well-established infrastructure capable of supporting events with over 10,000 attendances, Sentosa offers a variety of venues and attractions, rides and natural terrain to develop all kinds of corporate programmes that fulfil your goals. Sentosa may be better known as a leisure destination, but its luxurious hotels and memorable event sites are equipped with all the facilities you need for a meeting, incentive event, convention or exhibition. Regardless of venue and type of event, you will enjoy best-in-class offerings. You can check in any time you like, yet you would not want to leave. The exciting attractions here are excellent venues for your event. Hold an elegant function at the scenic Imbiah Lookout, make the mesmerising Songs of the Sea water show the highlight of your convention, and host hip beach bar parties as a reward for a year of hard work. Sentosa is ideal for any event, of any scale, of any length. All events have different requirements but they all deserve to shine. Whatever the scale, theme or preferred Sentosa venue, our professional MICE specialists and
SUPPLEMENT
Emerald Pavilion
event-planning team will create the perfect, customised event just for you. A unique mix of elegance, adventure, romance, fun and luxury, this is where great views are just a blink away and magnificent natural scenery can serve as your perfect event backdrop. Why settle for the same, when Sentosa’s charm awaits? Come stage a truly unforgettable experience for any business meeting, incentive or teambuilding programme at Sentosa!
PROFILE INTERNATIONAL HR
Marina at Keppel Bay
Work as a team, sail as a team
KBSA’s teambuilding activities are highly customised and built around the goals and needs of their corporate clients. Strengthen team unity and stretch yourself to the limit through experiential learning onboard the yachts and bond through a new adventure.
Sail the Seven Cs Corporate Programme
Nestled on the exclusive Keppel Island, the award-winning Marina at Keppel Bay is the centrepiece of the premier Keppel Bay waterfront precinct. The Marina offers customisable events with breathtaking waterfront views at venues such as The Wine Glass, The Island Suite and Keppel Island Plaza. For those who prefer a taste of the high life out at sea, Marina at Keppel Bay also presents premier yachting experiences, with a fleet of luxury motor yachts and sailing yachts available for charter - perfect if you are looking for an exceptional team bonding venue!
Teambuilding on the high seas Keppel Bay Sailing Academy (KBSA) is part of a suite of offerings by Marina at Keppel Bay. The first sailing academy in Singapore to provide sailing courses accredited by UK-based Royal Yachting Association (RYA), KBSA offers sailing courses as well as corporate sailing programmes.
Keppel Bay Sailing Academy Tel: (65) 6303 8448 Email: enquiry@ kbsa.com.sg For charter and event enquiries, Tel: (65) 6303 8448 Email: enquiry@ marinakeppelbay.com
22
ISSUE 14.7
SUPPLEMENT
• Character The various roles onboard a yacht can be likened to those in the workplace. These roles vary in complexity and physical demands, allowing individuals to discover each other’s unique character and strengths. • Collaboration Sailing is a proven team sport as the yacht will only perform optimally with a good leader and a well-coordinated team. Individuals must display several qualities such as initiative, trust, integrity and the ability to work in sync. • Communication Teams will learn the different methods of communication and adapt to the most suitable means for each situation. Debriefs after each activity help to improve the team’s communication techniques. • Change At sea, one faces the volatility of the wind, tide, sea state and weather. In any company, external factors such as market trends, political events and even natural disasters, forces the organisation to take certain measures. The ability to respond and adapt helps the company to progress, and the same applies while sailing a yacht. • Crisis Management Anticipating potential crises before they occur will increase chances of success. During training, problems simulated will test the team’s creativity, resourcefulness, readiness and responsiveness. • Cheering Cheering sessions are held to debrief and encourage, as well as celebrate milestones, keeping the team motivated. This enables the team to focus on the big picture and provide constructive feedback while evaluating the current progress. • Common Goal The underlying objective of the entire programme is to cultivate team cohesiveness in order to arrive at their destination. Combined with the six other Cs, the essential qualities that enable a company to succeed will be developed.
. gh sailing es u o r h t e c mselv xperien retch the t uilding e s , b s m ie a it e il t apab table unforget ow beyond their c g team members. n a e t a e r C gr on rticipants bonds am Watch pa and forge strong it to the lim
m a e t a s a k r o W lasateam g s . m o c . a s b www.k
i a s Keppel Bay Sailing Academy 2 Keppel Bay Vista Marina at Keppel Bay Singapore 098382 Tel +65 63038448 Email enquiry@kbsa.com.sg
FEATURE
Teambuilding
6
ways teams are built to last
Leaders who can consistently build high performance teams are worth their weight in gold. Glenn Llopis, business leadership writer, author, C-suite executive, and entrepreneur, shares his thoughts on building teams that last
GLENN LLOPIS The son of Cuban immigrants who were victims of Fidel Castro’s revolution, Glenn Llopis combines an immigrant’s perspective, and a University of California (Los Angeles) education, with fasttracked years at the Gallo Wine Company and Sunkist where he became the youngest senior executive in the company’s 100-year history. He is also the chairman and president of the Glenn Llopis Group (a thought-leadership, human capital and business strategy consultancy), authoring the best-selling book, Earning Serendipity, and contributing to Harvard Business Review, Forbes, and Huffington Post.
24
ISSUE 14.7
It takes great leadership to build great teams; leaders who are not afraid to correct course, make the difficult decisions, and establish standards of performance that are constantly being met – and improved on. Just look at Jack Welsh, Chairman and CEO of General Electric between 1981 and 2001. According to Wikipedia, the company’s value rose 4,000% during his tenure. Leaders are only as successful as their teams, and the great ones know that with the right team dynamics, decisions and diverse personalities, everyone wins. Here are six ways successful teams are built to last:
1
Be aware of how you work
2
Get to know the rest of the team
As the leader of the team, you must be extremely aware of your leadership style and techniques. Are they as effective as you think? How well are they accepted by the team you are attempting to lead? Be your own boss. Be flexible. Know who you are as a leader.
Much like you need to hold yourself accountable for your actions to assure you maximise performance and results, you must also make the time to get to know strengths and capabilities of your team, and encourage camaraderie. Think of your team as puzzle pieces that can be placed together in a variety of ways.
define roles and 3 Clearly responsibilities
For example, I once inherited an employee who wasn’t very good at his specific job. Instead of firing him, I took the time to get to know him and utilised his natural talents as a strategic facilitator who could keep all of the moving parts within the department in proper alignment and in lock-step communication. This person helped our team operate more efficiently and saved the company money by
SUPPLEMENT
avoiding the bad decisions they previously made because of miscommunications. He was eventually promoted into a special projects manager role. A team should operate as a mosaic whose unique strengths and differences convert into a powerful united force.
4 Be proactive with feedback
Feedback is the key to assuring any team is staying on track, but more importantly that it is improving each day. Feedback should be proactive and constant. Many leaders are prone to wait until a problem occurs before they give feedback. Take the time to remind someone of how and what they can be doing better. Learn from them. Don’t complicate the process of constructive feedback. Feedback is two-way communication.
5 Acknowledge and reward
With proactive feedback comes acknowledgement and reward. People love recognition, but are most appreciative of respect. I have seen too many leaders take performance for granted because they don’t believe that one should be rewarded for “just doing their job”. Being genuine in your recognition and respect goes a long way towards building loyalty and trust. It organically ignites extra effort! When people are acknowledged, their work brings them greater satisfaction and becomes more purposeful.
6 Always celebrate success
Celebrating success goes beyond acknowledgment – this is about taking a step back and reflecting on what you have accomplished and learned throughout the journey. Celebration is a short-lived activity. Don’t ignore it. Take the time to live in the moment and remember what allowed you to cross the finish line.
PROFILE
Prasetiya Mulya Executive Learning Institute
Enabling people, enhancing performance A part of Prasetiya Mulya Business School, Prasetiya Mulya Executive Learning Institute works to inspire and provide solutions in developing business management skills, improving the effectiveness of organisations, equipping and empowering human capital and also enhancing the performance and sustainability of the organisations by providing integrated services in workplace learning and performance. The institute offers development programmes related to Performance Management, Human Capital, Leadership Transition, and Grooming Leaders, amongst others.
Solutions that meet your needs
A Customised Intervention Programme is contextual and systematically designed to solve problems and fulfil all needs through its meticulous consideration of the organisational structure and the strategic direction of each individual company. The intervention itself can be
delivered in many forms, such as in-class programmes, business improvement projects, executive coaching, teambuilding and other development programmes. Prasetiya Mulya Executive Learning Institute also offers short courses. Subjects offered under the two to three day short courses include those in strategic management and functional management (HR, Marketing, and Operation/Production). Two types of certificate programmes are also available. The three-month Certificate of Business Management (CBM) programme uses a combination of teaching-learning methods, including lectures, case studies and group discussions, to give participants deeper business knowledge and insight. The modular International Purchasing and Supply Chain Management (IPSCM) Professional Certification programme, on the other hand, uses an interactive and participative approach to support group training as well as individually based open learning.
For more information: Prasetiya Mulya Executive Learning Institute Tel: +62 21 750 0463 +62 21 751 1126 Email: information.eli@pmbs.ac.id Web: www.pmbs.ac.id/eli
WE FIT RATHER THAN FIX
ISSUE 14.7
SUPPLEMENT 25
PROFILE INTERNATIONAL HR
Montigo Resorts
Make business a pleasure at Montigo Resorts, Nongsa Just 20 kilometres from Singapore, Montigo Resorts, Nongsa features 88 villas, each with 3,300 square feet of space, and one kilometre of private seafront offering unobstructed, magnificent views of the South China Sea. The multi-award winning resort draws its inspiration from the family unit and the unique attitudes and desires that define the differences between generations. It has been designed to cater to every member of the family – from creative spaces for children, social venues for young adults, to relaxing enclaves for those seeking serenity. The resort is the ideal venue for business meetings, conferences, and retreats. Perfectly situated and just a 30-minute ferry ride away from Singapore, the facilities offer convenience, comfort and a picturesque backdrop
for meetings or corporate gatherings. The resort has a well-equipped ballroom to accommodate 250 guests, as well as two meeting rooms that are ideal for high-level meetings. These spacious, comfortable facilities offer splendid views of the sea and promote a relaxed atmosphere in which so much can be accomplished. Montigo also hosts non-business events and gatherings, everything from class reunions, company retreat, to weddings. Its activities and recreation team can organise creative team-building activities allowing guests to engage in endless fun and games. With its breathtaking environment, superb facilities, first-class service, attentive staff and exceptional International and Asian cuisine, Montigo Resorts provides the perfect place to blend business with pleasure.
Montigo Resorts, Nongsa Jl. Hang Lekir, Nongsa – Batam, Indonesia Singapore sales office: 152 Beach Road, #27-01 The Gateway East, Singapore 189721 Tel: (65) 6505 9381 Web: Montigoresorts.com 26
ISSUE 14.7
SUPPLEMENT
PROFILE INTERNATIONAL HR
Bukit Gambang Resort City
Meetings with a difference
at Bukit Gambang Resort City Located 218 km from Kuala Lumpur and just 35km before Kuantan, Bukit Gambang Resort City (BGRC) is an integrated destination resort that offers a range of unique leisure and MICE facilities. Spread across 727 acres, the resort features 30 different venues and 1,866 accommodation rooms that cater to large groups. A host of recreational and leisure facilities fulfil almost every requirement and need that MICE planners look out for. The challenge involved in finding a large events space is solved with the BGRC Grand Ballroom, which was named the largest pillarless ballroom in the country by the Malaysia Book of Records. The venue makes a sit down round table banquet for 3,100 people or a conference for 5,800 delegates a breeze. The ballroom is also suitable for exhibitions and concerts. Accommodation choices are another critical differentiator for MICE planners. The resort exceeds expectations in this regard with its two integrated themed resorts - Caribbean Bay Resort and Arabian Bay Resort, which offer a combined total of 1,866 rooms. Each resort is supported with its own club house facilities, entertainment, recreation and fitness facilities as well as food and beverage outlets. Absolute convenience is just the perfect phrase to describe the resort city. Holding a meeting, retreat or banquet at Bukit Gambang Resort City goes beyond venue choices and facilities. It is the unique experiences that accompany them that complete the circle.
Group enquiries and personalised tours to the resort city can be arranged upon request. Contact 603-8941 9898 or email to sales@bgrc.com.my For further reference, please visit www.bgrc.com.my
28
ISSUE 14.7
SUPPLEMENT
Simba Hill Gourmet Hall
Fire of the Wild
Events can be held at the MICE Centre, in the Water Park, by the beach or in the Safari Park. Imagine having a conference in the centre of the Safari Park or in the middle of the Wild Savannah. Breathtaking views of wild animals such as giraffes as well as natural green surroundings keep coffee breaks fresh and exciting. Or how do you fancy an audience with Malaysia’s first and only white lions at your annual company dinner? Teambuilding facilities are also available and can cater up to 500 people per session. Facilities offered include aerial and ground obstacle courses, recreational paintball, ground and pool telematches, flying fox, jungle trekking and other many other activities that can be customised to meet your needs. The zoo safari park experience at the resort offers a leisure component to company retreats or outings. Spread across 138 acres, Bukit Gambang Safari Park is open daily till 10pm. The tram drive-through section in the Wild Savannah features wild animals that originate from places such as Africa, Australia and the Tropics. The walk-through section showcases many foreign animals, many for the first time in Malaysia. Do not miss the opportunity to get up close and personal with these beautiful creatures. There are also daily animal shows and fire-eater performances. The award winning Bukit Gambang Water Park is a great place to beat the tropical heat. With the many water rides and slides, the inviting 24,000 sq. ft. wave pool with eight wave patterns at Coco Beach, the dedicated Penguin Island for kids, and wooden cabanas around the park, one can be assured of a wet, fun and relaxing time here.
PROFILE INTERNATIONAL HR
Maxwell Chambers
The perfect choice Your preferred venue Located in the heart of Singapore’s business district, Maxwell Chambers is a prestigious refurbished conservation building of architectural and historical significance with a modern façade, offering a range of 24 customised rooms that ensure optimal privacy for your corporate events. Maxwell Chambers was set up for the purpose of being Singapore’s main international arbitration centre. It houses top international Alternative Dispute Resolution institutions under one roof and provides best-of-class hearing facilities and support services. Singapore, with its reputation for impartiality and integrity, is recognised as a preferred venue for ADR in Asia. Its prime location beside Tanjong Pagar MRT Station makes it exceptionally convenient for guests to access the venue. Each room in Maxwell Chambers is acoustically treated to ensure that the ambience and sound is right for every event. Fully outfitted with complimentary state-of-the-art AV equipment (microphones and projectors), wireless Internet connection, and technical support throughout the events, Maxwell Chambers is the ideal venue for corporate meetings, networking sessions, company retreats, conferences or business seminars. Video and tele-conferencing services are also available, with full set-up and technical support.
As Asia is increasingly becoming the destination of choice for companies to hold their business conferences and major events, Maxwell Chambers has played host to a variety of local and international corporate functions, such as book launches, product demonstrations, cocktail receptions, treaty signing ceremonies, and AGMs. Maxwell Chambers provides an extensive range of menu selections for different kinds of catering experiences that can be customised according to individual event requirements. Warm hospitality, excellent service and professional staff ensure that their clients’ every need is met. Holding events at Maxwell Chambers is the perfect, effortless option. Their long list of satisfied clients includes onshore and offshore banks, training academies, statutory boards, investment companies, and real estate developers among many others.
For reservations or visits: Tel: +65 6595 9020 Email: sales@maxwell-chambers.com. Please quote MCA_HRM2 for a special rate extended to HRM magazine readers only.
30
ISSUE 14.7
SUPPLEMENT
The perfect choice your preferred venue
is a presgious refurbished conservaon building of architectural and historical significance with a modern , offering a range of 24 customised rooms that ensure opmal privacy for your corporate events. Fully ouied with bestofclass facilies coupled with world class hospitality & service, Maxwell Chambers is the place to be.
To arrange for a private viewing of our rooms, please contact our Sales Execuves preferenal rates extended to HRM readers only.
SIM Professional Development’s
Most Popular Trainers of 2014
Meet the trainers that received the most nods from our pool of professionals and corporations. Recognised for the great learning experiences they bring, they are here to further enrich your professional career with these programmes. Michael Podolinsky
2014 Trainer of the Year Michael Podolinsky is a people productivity expert, one of the first 21 inductees honoured by the Certified Speaking Professionals (CSP) Global for his cultural understanding, knowledge of different regions, country markets and ROI for clients. He has also facilitated and trained over 3000 audiences and conducted over 400 SIM programmes in the past 25 years.
PERSONAL EFFECTIVENESS & PRODUCTIVITY Productive Time and Stress Management
6248 9418 Aug 19 & 20
Become TWICE as productive and TRIPLE your effectiveness by taking hold of your time and setting life-changing goals in line with your beliefs.
TEAM ENGAGEMENT How to Manage, Motivate and Lead A Winning Team
6248 9407 Aug 21 & 22
HR DEVELOPMENT Facilitation Skills: How to Conduct Meetings, Trainings and Facilitations by Getting Your People to Share their Ideas
Training the Trainer - Creative, Engaging and Productive Training Techniques that WORK!
Train, mentor and coach individuals and teams to higher performance and achieve ongoing success.
10%
ADDITIONAL+
DISCOUNT *
*Terms and conditions apply
Aug 25 & 26
Make meetings more effective by increasing participation in groups and avoid having only a few people dominating the discussion.
Improve your employees' productivity, boost their morale, lower staff turnover and complete projects on time.
for 3 or more registrations received from the same company for the same programme.
6248 9411
10%
Enjoy additional 10%+ off when you pay with VISA commercial cards. Visit our website for more details. + Visa’s general terms and conditions apply
Sep 3 & 4
Maxine Teo
Tan Teck Huat
2014 Trainer of the Year
Top 5 Trainer
Maxine Teo is a corporate facilitator, trainer and coach with over 15 years of training experience working with diverse teams across Asia. Her experience and knowledge in Sales and Client Relationship is especially applicable to relationship-based industries like finance and banking, insurance and more.
CUSTOMER SERVICE
6248 9422 Oct 2 & 3
Telephone Etiquette Mastery
Have greater confidence in handling customer requests effectively over the phone and/or face-to-face using appropriate techniques.
6248 9411
MARKETING Strategic Distributor Management Kungfu
Sep 29 & 30
Improve relationships with distributors and motivate them to sell more effectively.
With numerous accolades and achievements in voice, speech and phonetics, Mr Tan Teck Huat has been teaching presentation and public speaking courses since 1976. He is also an author of two books on the same topics. To date, more than 20,000 participants have attended his 2,000 seminars, courses and talks held in Singapore and Malaysia.
COMMUNICATION – SPOKEN
6248 9414
Better Spoken English
Jul 23 - 25 Sep 8 – 10
Enunciate spoken words confidently and clearly when communicating to improve your corporate image and self esteem. How to Speak with Greater Confidence, Purpose and Impact
Deliver powerful presentations that will convince, motivate and win over your stakeholders.
Jenny Graham
TEAM ENGAGEMENT
Voted Most Popular Trainer 2014
Human Relations Skills and EQ Techniques
With a background in communication, education and language studies, Jenny Graham is uniquely positioned to present our communication and management development programmes. Jenny coaches and trains across a wide variety of industries helping individuals to maximise their personal effectiveness and leadership potential.
COMMUNICATION – SPOKEN
6248 9422
Powerful Presentations
Jul 21 – 23 Aug 20 – 22 Sep 24 – 26
Move your audiences by delivering powerful presentations that have purpose, structure and passion.
6248 6137
SALES Professional Selling Skills for Excellence
Aug 27 – 29
Review your current interaction with customers and pick up techniques to help you sell more creatively and professionally.
Top 5 Trainer
Dr. Lim Peng Soon is the President of his own consultancy training. His area of expertise is in the human side of organisational change – the transition processes that occur at the individual level. He also brings with him 30 years of experience in human resource development and does consulting work in both the private and public sectors.
6248 9414 Sep 17 & 18
Address the human side of organisational change in a world of mergers, acquisitions and more.
Register at pd.sim.edu.sg/hrm
Aug 14 & 15
V. Ravindran
Trainer Excellence Award
Managing The Human Side of Change
6248 9407
Learn to connect better with your team members and achieve more at work.
Lim Peng Soon
STRATEGY EXECUTION
Jul 10 & 11 Sep 22 & 23
n
V. Ravindran has more than 15 years experience in business management leading teams, managing projects, managing change, business development and consulting. He has worked as an Executive Consultant in Ernst & Young Consultants, is a Project Management Institute (PMI) Project Management Professional (PMP) and a Cambridge-SMG Certified Trainer.
6248 9411
PROJECT MANAGEMENT Managing Projects Successfully
Jul 29 – 31
Learn about the five phases of project management from initiating, planning to executing, controlling and closing.
Call 6246 6746
n
Email exec1@sim.edu.sg
PROFILE INTERNATIONAL HR
Kaplan Professional
First-class corporate training with Kaplan Professional
Devan Nair Institute of Employment and Employability 80 Jurong East Street 21 #06-02 Singapore 609 607 Tel: +65 6309 5738 Web: www.kaplan.com. sg/professional
34
ISSUE 14.7
Kaplan Professional, part of Kaplan Learning Institute, supports organisations and individuals in their quest for excellence by providing corporate training solutions that are designed to help them succeed in today’s competitive world. Conducted by highly qualified trainers in an interactive environment, we ensure your journey for continuous development is an enjoyable one. The cycle of professional learning and development doesn’t ever end – which is why we at Kaplan Professional continue to work with HR professionals and business owners to cater to the development needs of their talent pool. Kaplan Professional is proud to be a One-Stop Workforce Skills Qualifications (WSQ) Hub – having been appointed as a Continuing Education & Training (CET) Centre for the WSQ Employability Skills (ES) and Workplace Literacy and Numeracy (WPLN) frameworks and as Programme Partner (PP) for the WSQ Business Management (BM), Leadership and
SUPPLEMENT
People Management (LPM), and Service Excellence (SV CF) frameworks. Kaplan Professional is the leading provider of holistic corporate training in the continuing education landscape. Our diverse offering of learning solutions under the five WSQ frameworks ensures all your business and learning needs are cared for. Our highly experienced Business Development Managers, Learning & Design Specialists and Adult Educators, work closely alongside you to customise the best learning experience for your organisation. We believe any successful training programme is the result of open communication. At the initial consultation, we will understand your training requirements and the gaps that the training should address. Thereafter, we will work closely with our qualified team of trainers to ensure that our customised training programme fully meets your training objectives. Our clients range from fresh graduates and new hires, to senior executives for SMEs and MNCs across Asia. Our CET West Campus features seven Learn Labs, designed and engineered completely with all your learning needs in mind. You will also have access to symposium halls for mega learning and networking seminars. Speak to Kaplan Professional to see how we can help you achieve your training objectives.
I select the best opportunities to success. It’s my choice.
As the key decision-maker in your staff’s professional development, it’s vital you choose the best possible training partner. At Kaplan Professional, we provide a first-class learning experience that allows your staff to achieve their full potential. Sign up and start enhancing your organisation’s success today.
Leadership and People Management (LPM WSQ)
hip and P e ers
M
le op
Lea d
Our suite of executive programmes ana
geme
nt
Business Management (BM WSQ)
el
le
G
for E xc
x ice E celle rv
e nc
Se
nc
e
and
w th
te n
e
w
m
or
k
Co
pe
c y Fr a m
This suite of courses will help to: • Develop well-rounded professionals. • Gain the skills to remain competitive globally. • Operate successfully in different business environments. • Be an asset in any organisation.
Executive Development and Growth for Excellence (EDGE)
Develo ive p ut
nt me
Exe c
Bus i
nt me
ss Manage ne
ro
This suite of courses will help to: • Enhance corporate leadership capabilities. • Road map for leadership development. • Sustain national competitiveness. • Enable leaders and managers to stay up-to-date on the latest trends.
Professional training provider for the 4th year running^
This suite of courses will help to: • Gain higher levels of productivity and effectiveness. • Develop soft skills for business success. • Upgrade portable skills and knowledge. • Prepare for future career growth and opportunities.
Service Excellence (SV CF)
This suite of courses will help to: • Enhance capabilities for innovation and productivity. • Create and define desired service experiences. • Professionalise a service career.
For more information, visit www.kaplan.com.sg/professional ^2013/2014 JobsCentral Learning Rankings and Survey *Terms and Conditions apply Kaplan Campus @ Devan Nair Institute 80 Jurong East Street 21, #06-02, Singapore 609607
#1 2013/14 PRI VATE EDUCATION RANKINGS
Registered with Council for Private Education UEN199701260K, 20.05.2014 – 19.05.2018
PROFILE INTERNATIONAL HR
NTU NBS
Learn from industry-leading business faculty with Nanyang’s Executive Education In a world that is increasingly being driven by Asian economies, the Nanyang EMBA Programme and Advanced Management Programmes (AMP) equip you with the core competencies and business acumen to succeed globally. Tailored to specific industries, the Nanyang Business School addresses the needs of Asian business in today’s dynamic world.
The Nanyang EMBA
Academic Calendar
The Nanyang EMBA is an exceptional Annual intake commences in January programme designed for senior 2015. The application deadline is professionals who seek to enhance 30th November 2014. their leadership competencies and management knowledge with minimal interruption to their careers. Classes are conducted in 11 weeks over 12 months, with strong industry focus in General Management, SME, Shipping, Aviation & Air Transport and Hospitality Management. The curriculum offers both breadth and depth of content by merging a solid management foundation with critical insights on the five industry tracks. Participants who cannot commit to the 12-month Nanyang EMBA have the option to take on the 2 X 2 weeks AMPs on the focused industry tracks.
AMP in Shipping
Academic Calendar
2015 Dates to Nanyang Technological University, be Announced Lorange Institute of Business, and Netherlands Maritime University have pooled their expertise to develop the AMP in Shipping, aimed at helping accomplished maritime managers enhance their leadership and management competencies through an industry-focused curriculum. Held in three global hubs – Singapore, Zurich and Rotterdam – this programme offer participants an in-depth understanding of the critical issues that currently face the maritime industry, including financial strategy, business development, port logistics, risk management and innovation.
For more information, please contact us at Tel: +65 6790 6413 / +65 6790 5744 Email: execmba@ntu.edu.sg (EMBA), nanyangAMP@ntu.edu.sg (AMPs)
36
ISSUE 14.7
SUPPLEMENT
Cornell-Nanyang AMP in Hospitality
Academic Calendar
Berkeley-Nanyang AMP in General Management
Academic Calendar
IATA AMP in Aviation & Air Transport
Academic Calendar
2 - 14 March 2015,
Cornell University, To help businesses seize new Ithaca, New York, USA market opportunities, Nanyang 29 June - 14 July 2015, Business School and the renowned NTU Singapore Cornell School of Hotel Administration have joined forces to create a singular programme that merges academic excellence and cutting-edge industry expertise. The Cornell-Nanyang AMP provides an ideal learning platform for hospitality and tourism professionals to broaden their business vision and industry perspectives, as well as network with other industry executives.
15 - 30 September 2014,
NTU (Singapore) The Berkeley-Nanyang AMP is a - 13 March 2015, joint initiative between Haas School 2UC Berkeley (USA) of Business at University of California at Berkeley, USA, and Nanyang Business School at Nanyang Technological University, Singapore. The Berkeley-Nanyang collaboration provides both business schools with an opportunity to cooperate in areas of teaching and research. Participants benefit by learning from internationally renowned faculty members and fellow classmates from diverse professional backgrounds. Previous participants have found the chance to discuss their business world and validate practices to be an invaluable networking opportunity.
14 April - 1 May 2015,
IATA Geneva, The IATA-Nanyang is a joint Switzerland initiative between the International 29 June - 14 July 2015, Air Transport Association (IATA) NTU, Singapore and Nanyang Business School at Nanyang Technological University, Singapore. Launched in 2011, the IATA-Nanyang AMP is an intensive one-month full-time programme conducted in Singapore and Geneva, Switzerland.
FEATURE
Training
UP
Strapping
With a vast array of courses and training programmes on offer these days, employers are now spoilt for choice when it comes to their staff development schemes. HRM considers how organisations can choose the best options for their staff By Sham Majid
38
ISSUE 14.7
SUPPLEMENT
FEATURE
Henry Ford, the renowned American industrialist and founder of the Ford Motor Company once said: “Anyone who stops learning is old, whether twenty or eighty. Anyone who keeps learning today is young. The greatest thing in life is to keep your mind young.” It appears that Singapore’s workforce has taken kindly to the adage of a man widely considered to be the founding father of the motor vehicle industry. According to a global survey conducted by Singapore training firm Anagram Group, 50% of banking professionals in Singapore anticipate more training in 2014 as opposed to what they received in 2013. The Anagram Group Banking Training Survey 2014 also deduced that 30% were expecting an increase in training budgets (see boxout). Across the Atlantic in the US, the Accenture 2013 Skills and Employment Trends Survey: Perspectives on Training revealed that 51% of US firms expected to increase training investments over the next two years. Yet, only 35% of executives whose firms are encountering a skills shortage confessed they had not directed enough resources to training in the past (see boxout).
Training no longer dispensable In his May Day message, Manpower Minister Tan Chuan-Jin stressed that skills upgrading was an absolute imperative that would align with Singapore’s economic restructuring efforts and fulfil its target of
“Banking” on more training Banking professionals in Singapore are expected to be given more training platforms in 2014, when compared with 2013. According to the Anagram Group Banking Training Survey 2014, • While 45% of banks training budgets are routed to regulatory and compliance training, 72% of banking professionals in Singapore would prefer more leadership and management training • 57% of them would like to be given more soft-skills training • 43% of respondents said that additional training enhanced employee efficiency • 38% claimed additional training helped to develop underperforming employees • 14% said additional training improved employee retention • 67% claimed that past training was helpful and could be translated to their jobs • Out of those respondents who claimed that training was not beneficial, 58% added they were too busy with everyday tasks to work on implementing new skills.
having “better workers, better jobs”. As part of the skills upgrading framework, Tan said that a review of the Continuing Education and Training (CET) system had already begun. According to the Ministry of Manpower (MOM) website, the CET Masterplan “is a comprehensive plan to prepare the Singapore workforce for the future and maintain a competitive advantage for Singapore”. It is hoping to improve the quality and productivity of businesses by assisting them to gain industry-relevant skills and move ahead of industry advancements. It aims to have close to 50% of Singapore’s resident workforce deeming at least a diploma qualification by 2020, as opposed to 36% in 2007. “We are embarking on a major review of the CET system to support workers in upgrading their skills and lifelong learning, so that they can seize the new job opportunities that restructuring will bring,” said Tan. “For the growing pool of professionals, managers and executives, we will continue to enhance funding support to help deepen their skills, competencies and career prospects.” Indeed, corporate training is now no longer viewed as a dispensable or “good to have” item on the HR agenda, says Peggy Lee, Director, SIM Professional Development. “It is a must have if employees are to be equipped with the necessary skills and knowledge to seize new work opportunities that arise out of economic restructuring,” says Lee. “The need for employability in the training component is also critical as we emphasise on life-long learning which goes beyond development for professional purposes to personal development purposes.” Therefore, Lee says that organisations are stressing “transferable skills” in their quest for staff training.
It’s getting personal Lee’s assertion that life-long learning has moved beyond the realms of professional development only is backed by The JobsCentral Learning Rankings and Survey Report 2013. According to the report, a sizeable 54% of adult learners polled identified “personal interest” as the reason for their decision to pursue further education (see boxout). “Especially with the recent manpower crunch and the Government’s emphasis on increasing workers’ productivity, corporate training has in fact become the most crucial aspect of workforce upgrading in Singapore now,” concurs Rexanna Kok, Vice President, Kaplan Professional. ISSUE 14.7
SUPPLEMENT 39
FEATURE
Training Lee adds that with the introduction of initiatives such as the Workfare Training Support Scheme and the Productivity Innovation Credit Scheme, corporate training is now firmly recognised as one of the drivers of higher productivity.
Everyone can learn
Adults eager to hit the books A significant proportion of adult learners pursued an interest in further education in 2013. According to the JobsCentral Learning Rankings and Survey Report 2013, over fourfifths (82.7%) of the 8,367 respondents surveyed claimed they intended to pursue further education, a 15.6 percentage point rise from the 71.5% of respondents in 2012. They survey also revealed: • 86.5% cited “Career advancement” as the key reason for pursuing higher education • 54% claimed “Personal interest” for wanting to adopt higher education qualifications • 42.7% said “Job requirements” made them want to utilise higher education courses
40
ISSUE 14.7
One private education institute offering a diverse range of corporate training programmes for Singapore’s workforce is SIM. Approximately 11,000 working adults were sent for corporate training at SIM in 2013, says Lee. SIM Professional Development aims to see workers continually upgrading themselves even after they complete their formal education. Its corporate training interventions focus on its own Competency Framework, says Lee. “We believe there are four domains every excellent manager should aim to master: Organisational Alignment; People Management; Personal Mastery; and Business Alignment,” she says. “Other than open-enrolment programmes where we cater for leaders and managers across industries and sectors, we also offer bespoke programmes tailored to the specific challenges of corporate clients.” Another private education institute that offers a plethora of training courses for employees is Kaplan Professional. According to Kok, as a Workforce Development Agency (WDA)-appointed CET partner for several frameworks, Kaplan Professional attracts a diverse spectrum of employees from rank-and-file workers to professionals and managers. “Our suite of proprietary courses, developed by experienced training specialists, also allows corporate clients to experience courses customized to meet their unique demands,” said. “Since 2008, Kaplan Professional has successfully trained and groomed over 121,000 trainees across our workforce skills qualifications and corporate training programmes.” Kok adds that in 2013 alone, Kaplan Professional had successfully trained more than 15,900 students.
Flavour-of-the-month courses In terms of courses that are popular to employees, Lee says that communication programmes will continue to do well. “In line with the government’s projection that by 2030, two-thirds of Singapore’s workforce will be PMETs, we are also seeing more interest in our signature ‘Job of the Manager (JOMAN)’ programme,” adds Lee. Kaplan Professional meanwhile, is experiencing a
SUPPLEMENT
US companies indecisive on training The Accenture 2013 Skills and Employment Trends Survey: Perspectives on Training polled 400 executives at large US firms to analyse hiring, staffing and training guidelines. According to the survey: • While close to three-quarters (72%) of executives classified training as one of the top methods for workers to acquire new skills, only 52% of workers employed by the businesses polled presently received formal company-provided training • Among firms currently encountering or expecting a skills shortage, 66% expected a loss of business to rivals, 64% faced revenue losses, 59% faced dwindling customer satisfaction; and 53% claimed they would delay formulating new products or services • The inability to train workers with required new skills, or to recruit enough employees with the relevant skillsets, was placing additional pressure and stress for 87% of firms’ existing workers • For executives who have or are expecting a skills shortage, the biggest demand is for IT skills (44%) and engineering (36%) with Research and Development (29%) and sales (29%) skills also needed. • Executives are utilising new platforms of delivering training to workers, with 42% using mobile delivery, 35% using social media, 27% using massive open online courses and 13% using gamification
growing trend for enrolments in its leadership and people management course, says Kok. With the wide assortment of corporate training programmes on offer, Lee says that companies should offer tailored training programmes for employees armed with different skillsets. “Niche corporate training, or bespoke training may be good for specific sector employees,” says Lee. “This is because the bespoke approach incorporates a high level of contextualisation to the specific requirements of the sector, and will aid in greater learning transfer, and ultimately, improve the business outcomes targeted.” Kok says that Kaplan also pays close attention to providing employees with a holistic training package. “While Kaplan Professional’s training curriculum revolves specifically around the needs of our corporate clients, our emphasis on the fundamentals helps provide their employees with a well-rounded training experience, serving them in good stead for future endeavours,” says Kok.
PROFILE
SSTC
Be a master of your craft SSTC is the first private educational institution to offer the Master of Science specialising in Human Resource Development awarded by Texas A&M University. The first intake is scheduled for this September. Opened in 1876, Texas A&M University (TAMU) is home to more than 50,000 students, ranking as the 6th largest university in the country, offering 120 undergraduate and 240 graduate degree programmes. About 80% of TAMU’s 4,259 faculty members hold doctoral degrees with three Nobel Prize recipients. TAMU holds membership in the prestigious Association of American Universities — one of only 62 invited institutions
with this distinction – that restricts its ranks to the nation’s premier public and private institutions of higher learning. The emerging field of human resource development (HRD) focuses on employee learning and development and how to improve performance at individual, group and organisation levels. It aims to develop the individual in order to make him or her productive in the workplace. HRD differs from HRM (human resource management), which focuses on organisation job design, recruitment, staffing, compensation and employee relations. It is the effective selection and utilisation of employees to best achieve the goals and strategies of the
organisation, as well as the goals and needs of employees. A manager must have a good understanding of both HRM and HRD if he or she is to utilise the full range of skills, competencies and abilities of the organisation’s workers, facilitators and learners for the benefit of the organisation and its stakeholders. TAMU ranks No.2 in the nation among public universities in the “great schools, great prices” category according to the 2014 U.S. News & World Report. It also ranks fourth nationwide in the 2014 Payscale College ROI Report for most affordable comprehensive public universities with high return on investment.
Contact us for more information about the program: Tel: 6235 5685 Email: info@sstc.edu.sg Web: www.sstc.edu.sg/courses
ISSUE 14.7
SUPPLEMENT 41
PROFILE INTERNATIONAL HR
NTU NBS
Nanyang Executive Education.
For leaders, by leaders. Consistently ranked among the world’s top-tier business schools, Nanyang Business School is one of the most established providers of business and management education in the Asia-Pacific. For over 50 years, we have nurtured leaders from around the world, employing innovative pedagogy that melds rigorous academic theory with real-world business practice. As a college of Nanyang Technological University, we are able to draw on the strengths of the fastest-rising Asian university. Ranked 41st internationally, NTU is a researchintensive university, integrating non-traditional business and management topics into research and teaching. This holistic approach ensures that our students thrive and succeed in today’s increasingly dynamic and interconnected world. Our academic excellence and industry relevance is well recognised globally. Over the past 10 years, our MBA programme has been ranked regularly as one of Asia’s best. The Financial Times, for instance, ranked it the 38th best MBA programme in the world. It also rated our EMBA programme as the world’s 13th best last year.
“This Governance & Enterprise Risk Management course was definitely enriching and it opened up new thought processes for me to implement in my current role. I have to thank Nanyang Business School and the professors for coming up with such a great course” – GAANESH LOGANATHAN, COMPLIANCE MANAGER ASIA, AMCOR TOBACCO PACKAGING SINGAPORE
“The Mergers & Acquisitions programme has good coverage such as private equity & due diligence that validates my experience” – PHILIP LIM, BUSINESS DEVELOPMENT DIRECTOR, CHEVRON USA INC (SINGAPORE)
We are accredited by the European Quality Improvement System (EQUIS) and the Association to Advance Collegiate Schools of Business (AACSB) – the world’s most widely recognised quality assurance standards for accounting and business education. Our research has also received outstanding ratings in various academic surveys, with several of our faculty recognised as global leaders in fields such as accounting, finance, and culture intelligence.
Nanyang Executive Programmes, Cutting Edge Asian Management Education Nanyang Executive Programmes is the executive education arm of Nanyang Business School. Committed to empower the leaders of tomorrow, our executive programmes are designed to help motivated individuals to sharpen their competitive edge, enhancing their ability to lead in Asia’s dynamic markets. Nanyang Executive Programmes are designed to deliver enriching learning experiences in which you will connect with other driven and talented leaders as well as our internationally renowned faculty. These non-degree management development programmes are offered to corporate clients and the general public. Open Enrolment Programmes are short, specialised programmes that are ideal for executives who want to update and refine functional skills. These programmes provide high-level, value-added business education where you will learn the latest in management thinking and industry best practices. They include: • Nanyang-Wharton Senior Leaders Programme; • Management Development Programme @ Nanyang; • SPRING-Nanyang Hi Potential Leadership SME programme For a full listing of programmes we offer, please go to www.nep.ntu.edu.sg/july. We also work with public and private organisations to plan and implement management training and development initiatives through customised executive programmes. Such programmes focus on specific strategic objectives within the company and are tailored to suit various levels within the organisation. Please write to nep@ntu.edu.sg to start exploring how we can support the growth and development of your company.
For more information, please contact us at (65) 6514 8376/(65) 6592 2537. 44
ISSUE 14.7
SUPPLEMENT
PROFILE INTERNATIONAL HR
Pearson
Pearson Workforce Development Programmes, your total solution to resolving workforce challenges Sourcing a skilled workforce amidst a critical shortage of talent is a challenge facing every industry in major markets around the globe. In response to this pressing need, Pearson offers an innovative solution, the Pearson Workforce Development Programmes, developed to solve workforce challenges faced by its corporate partners.
The Pearson Workforce Development Programmes consists of three key elements: • Pearson off-the-shelf qualifications Pearson off-the-shelf accredited qualifications are designed to provide specialist work-related skills across a range of sectors, enhancing employability and laying the foundations for success. The qualifications are as follows: 48
ISSUE 14.7
SUPPLEMENT
- BTEC Specialist qualifications give learners the knowledge and skills that they need for employment. Our practical-based learning style allows learners to be assessed in a range of fit-for-purpose methods and our flexibility allows learners to optimise their learning hours to suit their work schedules. - LCCI International Qualifications cover a wide range of subjects, including Finance, Marketing and Customer Service, Business Administration, ICT and English. Offered in over 120 countries worldwide, through a network of over 5,000 centres, LCCI qualifications are used as benchmarks by employers for staff recruitment, as evident from the nearly 300 advertisements posted daily on job portals looking specifically for
PROFILE
NCCER-Pearson for Oil & Gas, Engineering and Construction Partners What is NCCER-Pearson? Founded in 1996, The National Center for Construction Education and Research (NCCER) is one of the leading workforce development organisations, recognised and funded by prominent industry contractors in the US. NCCER works in partnership with Pearson to deliver industry-recognised training and certifications for the global construction industry through the accreditation of training and certification centres worldwide. Together we work with various international employers, educational institutions and various other agencies to implement standardised craft training and certification programmes. In turn, this sets and maintains the global standard for construction and its related
industries, and develops the system for global, portable credentials.
portable, and competency-based. For more information about NCCER, please find us at https://www.edexcel.com/international/ qualifications/nccer/Pages/default.aspx
What does NCCER-Pearson offer? Our curricula and assessments have been vetted by the construction industry and were developed in close consultation with subject matter experts to ensure that they meet the needs of industries around the world. There are more than 60 craft sectors available alongside a comprehensive package of delivery support. Working in partnership with these, NCCER has dedicated itself to developing and maintaining quality curricula, certifications and a process that is internationally recognised, standardised,
Why choose us? • NCCER curricula and assessments have been vetted by industrial/subject experts to ensure they meet the specific needs of industries globally. • NCCER curricula and assessments offer portable, industry-recognised credentials. • NCCER credentials are earned through achievement of industry-based milestones • Individuals who successfully complete NCCER curricula through an accredited centre earn a certificate and wallet card to evidence their training. • Credentials are reported on NCCER National Registry, a secure online database which allows organisations to track and verify the training and assessment records of their craft professionals and prospective employees.
candidates with LCCI qualifications. LCCI qualifications are also recognised internationally by universities and professional bodies such as the ACCA, CIMA and CIM. • Pearson Customised Qualifications Pearson has extensive experience in content and assessment development, both benchmarking qualifications to relevant employer and/or social needs and mapping qualification standards to national and international frameworks. Pearson provides wide ranging consultancy services to help a variety of partners achieve their goals, and covers all aspects of qualification design, delivery and assessment. • Pearson Certificated In-house Training (Pearson Assured) Pearson Assured is an independently-verified quality mark for anyone delivering programmes that are designed, taught and assessed in-house. This service evaluates your quality processes and helps to set an international benchmark by demonstrating that your centre meets high standard quality criteria.
Speak to us about becoming an
NCCER-Pearson Accredited Centre
To find out more about NCCER’s global workforce development programmes, please contact your regional Pearson office: Pearson Singapore Contact point: Tai Yang Email: taiyang.au@pearson.com 9 North Buona Vista Drive #13-01 The Metropolis, Tower One Singapore 138588 Tel:+65 63190628 Websites for more details: BTEC Specialist Qualification www.edexcel.com/quals/Specialist/Pages/default.aspx LCCI www.lcci.org.uk Edexcel Qualifications www.edexcel.com/international
ISSUE 14.7
SUPPLEMENT 49
PROFILE INTERNATIONAL HR
Marketing Institute of Singapore
Leader in Professional Training, Learning & Development for Sales & Marketing For over 40 years, the Marketing Institute of Singapore (MIS) has played a leading role in providing training, learning & development solutions to professionals and corporations in Singapore and the Asia-Pacific region. In recognition of the growing demand for sales and marketing courses, MIS continues to maintain its leading position as the training provider with the widest range of sales and marketing courses. It offers over 120 executive development courses, with over 3,000 professionals trained annually.
Custom-design training to meet specific needs Customised training is one of the most effective ways to identify and fill competency gaps to achieve your company’s long-term business objectives. MIS can help companies identify gaps in their training and recommend relevant courses to maximise training ROI. To enhance effectiveness, training is aligned to organisational needs and so allows for immediate application and outcomes to be measured. To help employees optimise their performance at work, the MIS’ approach undergoes a rigorous 5-step process to customise the ideal training framework: 5-Stage Learning & Development Consultancy Service
Funding and grants to defray training costs MIS’ training courses are approved for Skills Development Fund (SDF), as well as the Productivity and Innovation Credit (PIC). For the Business Management Workforce Skills Qualification (BM WSQ) courses, Absentee Payroll and Workfare Training Support (WTS) schemes provide additional support to help defray training costs further. SMEs, in particular, can leverage on WDA’s Enhanced Training Support Scheme to fund up to 85% of the course fees for WSQ courses. Under the PIC scheme, all companies can also stand to enjoy significant tax benefits, bonuses or opt for cash reimbursements for their training expenses.
Testaments to our Quality Courses: “New methods, practical examples that are easy to follow, take-away & implement. Lots of interaction and exchange of ideas, stimulating games with good illustrations. The trainer fully engaged us – applying techniques to hypothetical situations related to our work scope”
– CITIBANK
“In-depth and industrial related. Learnt useful and practical tips that can be applied in my job. Wellplanned with ample discussion & useful info” – MARKETING EXECUTIVE, MAPLE COMMERCE
“Repetition of main points and application opportunities (for reinforcement). A very good trainer with an eye for details who provided prompt corrections on the spot for effective learning. Class size and materials were perfect to meet training objectives”
For more information, please contact: Marketing Institute of Singapore Tel: 6411 1623 / 622 / 621 Email: seminars@mis.org.sg Web: www.mis.org.sg/seminars 50
ISSUE 14.7
“Regular training allows employees to continuously refresh their skills, improve their current skills while developing new ones. Participants get tips and advice from industry experts, and even learn laterally from their peers.” says Christina Ho, Business Development Manager of MIS. “We exercise a high level of quality control for our content and trainers to ensure that concepts are easily assimilated and practical enough for immediate application in daily work.”
SUPPLEMENT
– LOCAL PLANNING OFFICER, MINISTRY OF SOCIAL & FAMILY DEVELOPMENT
PROFILE INTERNATIONAL HR
ESSEC Business School, Asia-Pacific
Paving your business future in Asia ESSEC Business School, Asia-Pacific Tel: +65 6884 9780 Email: essecasia@essec.edu Web: www.essec.edu/asia For more information about the ESSEC Executive MBA Asia-Pacific programme: Tel: +65 6413 9715 Email: emba-asia@essec.edu Web: www.emba-asia.essec.edu
Founded in Paris, France, in 1907 and operating in Singapore since 2005, ESSEC Business School understands the evolving needs of contemporary business communities. It has two decades of experience in delivering EMBA programmes globally, in countries including France, Bahrain and Germany. The ESSEC-Mannheim EMBA was ranked No.16 in the world by The Economist in 2013. With the rise of the Asian Century, it has become more pertinent for executives to be equipped with the specific knowledge and skills needed for new roles and responsibilities in the Asia-Pacific region. Leveraging on its experience in offering inspiring executive learning programmes, ESSEC has designed the Executive MBA Asia-PaciďŹ c to address the ever-changing demands on senior management operating in Asia. The ESSEC Executive MBA Asia-Pacific is a modular programme that aims to provide participants with the best learning environment, exposure to a global network of
FA-ESS-EMBA-MagAd-Headhunt-186Wx119_5mm-01.pdf
C
M
Y
CM
MY
CY
CMY
K
52
ISSUE 14.7
SUPPLEMENT
1
3/6/14
5:08 PM
contacts, and new insights from a strong faculty team to support participants in developing their vision and strategy for Asia while coaching them on the hard and soft skills needed to execute that strategy. The 15-month programme will be delivered in Singapore for six consecutive days every four weeks, with residencies in Shanghai and Boston for exposure to two of the world’s largest markets. The programme curriculum features an international outlook with a pan-Asian core, with a focus on unique business models in Asia and a module on future powerhouses such as Africa, the Middle East and Latin America.
Maximise Your Potential flexible solutions that meet your needs A holistic approach to deliver interactive and strategy-focused Customised Programmes that create high performance individuals by providing the resources to ensure personal success.
Personal Effectiveness & Productivity
Communications 03 Sep 05 Sep 23 - 24 Sep
Business Networking Skills The Essentials of Email Writing and Etiquette Effective Presentation Skills
04 Sep 05 Sep 08 - 09 Sep
Risk and Business Management
Creativity & Innovation Thinking Creatively in the Workplace with SCRAMBLE Critical and Creative Thinking Out-of-the-Box Thinking and Problem Solving with PRISMŠ Analytical and Creative Problem Solving
01 Sep 25 - 26 Sep 30 - 31 Oct 15 - 16 Oct
Creating and Managing International Contract Law Business Statistics: Statistical Thinking for Decision Making Torts & Legal Remedies for Wrongful Acts Understanding Simple Contract Law and Drafting a Contractual Agreement
09 -10 Sep 11 - 12 Sep 22 Sep 06 - 07 Nov
Sales & Marketing
Emotional Intelligence (EQ) 08 Oct 13 - 14 Nov 27 - 28 Nov
Mastering Emotional Intelligence EQ Skills for Team Leaders and Managers Emotional Intelligence (EQ) for Better Working Relationship
Social Media Marketing and Public Relations Effective Events Management Effective Negotiation Skills
01 - 02 Sep 01 - 02 Sep 29 - 30 Sep
Service Excellence
Financial Management 27 - 28 Oct 27 - 28 Nov
Finance for Non-Finance Professionals Basic Accounting HR Management Competency-Based Interviewing Skills Conducting an Effective Training Needs Analysis Performance Appraisal Train the Trainer
19 Sep 21 - 22 Oct 29 - 30 Oct 4 - 5 Sep
Service AMBASSADORS Delivering Quality at Every Level
15 - 16 Sep 16 - 17 Oct
Supervisory Management Being a Competent Manager Performance Coaching Team Management Skills Managing Diversity - Harnessing the Potential of a Multi-Generation Workforce
04 - 05 Sep 08 - 09 Sep 24 - 25 Sep 04 - 05 Nov
Team Leadership
Languages 02 - 03 Oct 09 - 10 Oct
Fine Tuning your Business English Basic English Business Writing Office Management Office Administration Management for Executives and Managers The Dynamics of Business Writing Project Management Masterclass
(65) 6842 6666
Smart Time Management Even Eagles Need a Push 6 Sigma: Towards Organisational Excellence
22 - 23 Sep 01 - 02 Oct 10 - 11 Nov
mdc@mdis.edu.sg
21st Century Leadership Critical Thinking for Leadership Role Leadership During Change Creative Problem Solving for Leadership Role
04 - 05 Sep 11 - 12 Sep 20 - 21 Oct 13 - 14 Nov
*Applicable for Professional Development Workshops except IT Short Courses
www.mdis.edu.sg/corporate-training
Private Dining Room
Unparalleled Views
The Ballroom
The Height of Success for Every Event. Experience our unique scenery, easy access and one-stop customised services. Mou n t Fab er Leis ure Grou p 1 0 9 M ount Fa be r Roa d Fa b e r P e a k Sing ap ore 099203 T e l: (6 5) 6377 9688 Fa x : (6 5) 6273 4639 D a ily Op erat ing H ours : 9a m ti l l l a te
FaberPeakSingapore www.FaberPeakSingapore.com
The only event location in Singapore with a bird's eye view of the harbour, Sentosa and the city skyline, Faber Peak Singapore is the perfect venue for a relaxing and unforgettable company event. Situated in Mount Faber Park and surrounded by awe inspiring rich verdure, Faber Peak is on one of Singapore's highest hills and yet only 15 minutes from the Central Business District by car. For even more convenience, choose our optional transportation service, or arrive in style by Singapore Cable Car. It couldn't be any easier. Whether you are planning a seminar, team-building event or company D&D, talk to us and let our dedicated team take care of the details. Take your company event to new heights. Contact the Faber Peak Singapore events team at 6377 9616 or events@mountfaber.com.sg today.