HRM 12.4 Supplement

Free with HRM Issue 12.4

Executive

Education & Professional Development 2012 l a u

n n A ide Gu

Featuring: Investing in careers Professional development trends

ANNUAL GUIDE

NEWS

SINGAPORE

WORLD

Senior execs go back to school

Tyra Banks: Harvard executive education graduate

Top executives are going back to school after conquering the corporate ladder. Many are re-visiting academic institutions through executive education programmes at leading business schools in a bid to stay relevant in an environment of rapidly-changing corporate governance issues.

John Lim, chairman of the Singapore Institute of Directors (SID), told Today that case studies taught in the classroom would help to train directors and executives looking for directorship positions.

Besides partnering the Singapore Management University to conduct a certificate and diploma programme in company directorship, SID is also exploring the possibility of working with a leading international institution to hold an annual senior director/chairman programme for experienced senior directors.

Executive education is important even to Tyra Banks. The supermodel turned TV host/production company founder recently graduated from Harvard’s executive education programme Owner/President Management Programme, which involves three multiple-week sessions taking place over three yearn, which currently costs US$33,000.

The Owner/President Management Programme is designed for “CEOs, COOs, presidents, and managing directors of companies with annual sales of at least $5m.”

Perhaps inspired by her education experience, the 19th season of America’s Next Top Model — which Banks created and currently executive produces and hosts — will be a “college edition” according to the Hollywood Reporter.

INDIA

WORLD

Companies need to double budget on training

Mobile learning offers growing opportunities

Business schools across the globe have untapped opportunities to provide innovative Indian companies will have to double executive education learning programmes their training budget as they move from facilitated by mobile technology. cost-based to knowledgeWhile new research from based professional the International University AT&T pumps services. According to Consortium for Executive consultants such as Education (UNICON) highlights Deloitte and PwC, Indian examples of innovative IT and IT-enabled services applications of mobile learning into the US high school (ITes) companies currently in business schools, universities education system spend between three per and the private sector around cent and 3.5% of their the globe, it concludes that payroll costs in training talent. many more executive education providers The Hindu quoted Padmaja today could be maximising the vast potential Alaganandan, Executive Director, of mobile devices for learning.

Consulting, PwC Consulting, as saying, The UNICON report, Going mobile in corporate India needs to focus more on this executive education found that some learning issue than companies in mature markets and providers are embracing mobile learning and should allocate at least five to six per cent of developing new approaches to learning. “The payroll costs on training.” global nature of businesses and the growing P Thiruvengadam, Leader, Human capabilities of powerful mobile devices mean Capital Advisory Services, Deloitte India that adopting new technologies in learning is agrees, saying spending on training people is essential to continuing to attract clients in the like spending on research and development. competitive executive education market,” said “Companies will realise the benefit of UNICON Chairman Bill Shedden, and increased spending in two to three years’ Director of the Centre for Customised time,” he told The Hindu, adding that adding Executive Development at UK’s Cranfield value is how India is going to stay ahead.

School of Management.

US$250 MILLION

“The future of executive education is about choice and personalisation. Our survey makes clear that providers should not wait for the industry to settle,” he added.

Mobile technology can help provide executives with pre- and post-course support, and the latest mobile learning applications can extend their access to a multimedia-rich education. It also provides a means for participants to stay connected with one another as professional resources after a programme ends.

“Mobile learning offers a powerful opportunity to introduce learning on demand.

It allows individuals to connect to executive education at a time that suits them and in a way that can support current business challenges,” noted Director of Learning Services at Ashridge Business School, Tony Sheehan.

He explained that learners are no longer dependent on the classroom, as mobile devices allow learners to connect in times of reflection – a long train journey, a daily commute – where the mind is alert and open to new insights.

“During these times of austerity, mobile and e-learning tutorials also provide a cost- and time-efficient way of educating staff that avoids the travel and accommodation costs of off-site courses,” Sheehan added.

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ANNUAL GUIDE

NEWS INDIA

AUSTRALIA

Businesses must offer more training Businesses Down Under must offer more training to existing workers as skilled staff become more difficult to find. According to Accenture, almost half of workers are under pressure to develop additional skills to remain successful in their careers.

However, only 26% say they have acquired new skills through formal training organised by their employers during the past five years.

Accenture executive director of talent and organisation, James Arnott says: “In order to attract and retain top talent, (employers) should provide more opportunities for development of in-demand skills

and better opportunities for career growth.”

“Our study highlights that workers are prepared to improve and expand their skills but they’re not receiving sufficient support from employers,” he adds.

About 60% had learned new skills in the past five years. While 48% had added technology skills, few had updated other in-demand skills such as problem solving (35%), analytical skills (22%) and managerial skills (21%).

“Employers that are looking to drive business growth and productivity need to do more than invest in training,” says Arnott.

“They need to better understand their current employee mix and become more creative about how they leverage existing skills within their workforces.”

PAKISTAN

WORLD

Training for civil servants The Indian government will train 900,000 employees over the next five years.

According to Sanjay Chahande, director-general, Yashwantrao Chavan Academy for Development and Administration (Yashada), key features of the training include autonomy for training institutes on the lines of Yashada, involving employees to evaluate government schemes, and sending them on foreign trips.

Penalty action such as no incremental pay increases or promotion, will be enforced later for employees not participating.

Executive education Record number of women pursuing MBAs More women are seeking MBAs than ever programmes help before. According to the Graduate Management Admissions Council managers to think Going away on courses helps corporate leaders to think and reflect upon their management and leadership styles.

Executive education programmes are controversial in the sense that while some employees find them useful, others argue they merely provide mid-level and senior managers with more leisure and time away from work, at the expense of the companies’ resources.

“People don’t really think when they’re working,” Professor Nelson Phillips, who teaches management at London’s Imperial College Business School, told The Express Tribune.

He added that the unusual interaction among managers from a range of businesses and fields when away at education programmes results in more networking opportunities for everyone.

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(GMAC), women accounted for 41% of the close to 259,000 people who took the Graduate Management Admission Test last year, which is a requirement for most MBA programmes.

The number of exams taken by women was 106,800, marking the sixth consecutive year of growth for women test-takers. This was also the third year in a row that over 100,000 women took the exam.

In the US, women took nearly 46,000 exams – the largest number out of any country in the world. The greatest percentage of women who took the GMAT was in China, where 64%, or about 33,000, of those who sat for the test were women.

Still, the GMAC research found that female MBAs who graduated in the last ten years and are working full-time earn just

81% of what their male counterparts do.

Some argue that part of the problem is that business schools do not adequately prepare women for senior leadership roles with companies. “Business schools primarily think about female and male students as future employees rather than as women and men with complex lives for whom employment is a significant, but not the only, activity,” says Erica Dhawan, an MBA candidate at MIT’s Sloan School of Management, in an article featured in Forbes.

“If MBA programmes truly want to develop principled leaders, they need to address the different sets of concerns students can expect to encounter in the classroom, as well as when they graduate and enter the workforce,” she adds.

profile NTU NBS

Nanyang Executive Education.

For leaders, by leaders A

s one of Asia’s most eminent graduate teaching institutions, Nanyang Business School is renowned for its outstanding research and industry relevance in strategic and international affairs. An integral part of Nanyang Technological University, it is Singapore’s first business school to be conferred prestigious accreditations from AACSB and EQUIS. Nanyang Business School (NBS) has been ranked by the Financial Times as one of the world’s Top 35 and Asia’s Top 10 MBA programmes for the fourth straight year. In the latest Financial Times’ 2012 Top 100 Global MBA Ranking, the business college at Nanyang Technological University (NTU) was placed at 34th position.

Committed to empower the leaders of tomorrow, Nanyang Executive Education programmes are designed to provide a challenging environment to address the current needs of Asian businesses, sharpen your competitive edge in the global marketplace and present valuable learning opportunities as you connect with talented executives and internationally renowned faculty members.

Nanyang Executive MBA, Global Leadership for the Asian Century

In a world that is increasingly driven by Asian economies, the Nanyang Executive MBA equips you with an incisive outlook on the complexities of the Asian Century, powerful insights on how you can thrive on this dynamism and opportunities to integrate Asian perspectives with the best global practices.

An overview: » Singapore’s only “I wanted to learn from practitioners in other EMBA with industries and I’ve grown from a peer group specialisations: “General Management”, that comes from diversified backgrounds” “Small & Medium Rahul Talwar, President and CEO, Enterprises”, and at Asian Oilfield Services Limited, India “Aviation and Air Transport” + For more information, » Offered with partners like: Spring Singapore and please contact us at International Air Transport Association(IATA) +65 6790 4042 or » With segments in Haas School of Business at +65 6514 8376 University of California and IESE Business

School at University of Navarra » 16-month modular part-time programme focusing on practical knowledge in leadership

Berkeley-Nanyang Advanced Management Programme for first-class leaders.

A leadership training programme that offers the latest knowledge and requisite skills for succeeding in the global economy, the Berkeley-Nanyang Advanced Management Programme is specifically developed as an “east meets west” management programme.

An overview: » Offered in partnership with Haas School of Business at University of California » Region’s first programme to provide a Direct Pathway to earn academic credits towards the Nanyang EMBA » 4-week residential programme with intakes in Singapore and USA

“The Berkeley-Nanyang Advanced Management Programme has helped me understand that against a backdrop of cultural diversity in business practices there is a global dimension that offers great potential-and the Programme underlines the importance of integrating the best of eastern and western approaches to revolutionise business leadership" Liem Ay Ling, Resource Mobilisation and Partnerships Specialist, UNICEF Indonesia

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profile NUS MBA

The NUS MBA Experience T

he NUS MBA aims to provide management thought leadership from an Asian perspective, enabling its graduates to leverage on global knowledge and Asian insights. This combination of global expertise and Asian acumen is reflected in all aspects of the programme’s research, teaching and industry outreach.

Designed based on inputs from key stakeholders, including students, practising managers and faculty, the programme equips graduates with the knowledge and skills that they will need in the workplace.

Classes are taught by top international faculty members who are well equipped with the latest business knowledge and real-life experiences.

The NUS MBA has consistently received top international rankings from independent publications and agencies in recognition of the quality of its programme, faculty research and graduates. The programme was ranked 23rd globally and 9th for Global Mobility in the Financial Times Global MBA Rankings in 2011 and 2012. Forbes also placed the NUS MBA 1st in Asia and 4th among institutions outside the US in its “Best International 2- Year MBA Programme” rankings.

Programme schedule

+ For more information, please visit mba.nus.edu. + MBA Programmes Office, Mochtar Riady Building Level 4, 15 Kent Ridge Drive, Singapore 119245 + Tel: +65 6516 2068 + Fax: +65 6872 4423 + Email: mba@nus.edu.sg

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The NUS MBA programme is offered on both full-time and part-time basis.

Full-time MBA students can complete their studies within 17 months. This schedule offers students the opportunity to enrich their learning experience by spending a semester on student exchange and another semester on internship. Core module classes are generally held in the day while elective classes are generally held in the evenings.

The part-time NUS MBA programme allows working managers and professionals to upgrade their managerial skills and pursue further professional growth opportunities. Classes for part-time MBA students are held during weekday evenings and/or weekends.

Specialisations

The NUS MBA programme offers specialisations in the following areas: » Finance » Marketing » Strategy & Organisation

» Real Estate » Healthcare Management In order to graduate with a specialisation, students need to fulfill at least 24 modular credits of electives from that specialisation. Students may also choose to graduate with a General MBA.

Double degree programs

The NUS MBA also offers the following double degree programmes with various renowned institutions: » NUS-Peking University Double Degree MBA » NUS-HEC Paris Double Degree MBA » S3 Asia MBA (with Fudan University School of Management and Korea University Business School) » The NUS MBA Double Degrees with Lee Kuan Yew School of Public Policy

Admissions requirements

The admissions requirements for the NUS MBA programme are:» Recognised Bachelor’s degree » At least 2 years’ full-time post-university work experience » Good GMAT Score » TOEFL/ IELTS/ PTE scores, if English is not the medium of instruction for undergraduate studies » Applicants are also required to nominate two referees in their applications.

How to apply

Submit applications online at mba.nus.edu/apply.

The application deadlines are 31 Mar 2012 for the full-time NUS MBA, and 15 May 2012 for the part-time NUS MBA.

profile NUS Apexe

A Global EMBA with deep Asian insights A

s more organisations extend their reach into Asia, understanding local ways of doing business is paramount to organisational success.

Providing deep insights into the Asian business psyche is the NUS Asia-Pacific Executive MBA - one of the region’s most established Executive MBAs. Designed for executives with at least ten years of work Ranked experience, this unique programme is now recruiting for Intake 21. Ranked Top #19 EMBA Worldwide by Financial Times in Oct 2011, it boasts a Executive MBA worldwide distinguished and professionally (Source: Financial Times 2011 diverse alumni network of over Business School Rankings) 500 senior executives from the Americas to Australasia, imparting peer-to-peer learning and networking opportunities. The programme is further enhanced by the quality and reputation of a distinguished international faculty from some of the leading PhD programmes in the world.

19th

+ + + +

Global Curriculum with Deep Asian Insights Diversity in Nationalities & Industries Rich Peer-to-Peer Learning Wide Geographical Footprint with Overseas Residential Segments + 6 Intensive 2-week Segments Held Every Quarter over 15 Months + Optimal Learning with Minimal Career Disruptions

“When you embark on the Asia-Pacific Executive MBA programme, be prepared for a deep dive into a true Asian business adventure. The cultural and professional diversities of the participants contribute significantly to the variety of the learning experiences in class and in the countries we visit. The programme is a wonderful springboard to master leadership skills and make great friends at the same time”

The NUS Asia-Pacific Executive MBA programme is designed with the busy executive in mind, providing an optimal learning platform with minimal disruptions to career responsibilities.

The modules are taught in two-week study segments every three months beginning in June and ending in September the following year, spanning a total of 15 months.

“The rigorous and relevant management curriculum is designed to provide culturally diverse and experiential learning opportunities for senior executives through classes, best Prem Shamdasani, practice sharing and networking Professor Academic Director, NUS Asia-Pacific Executive in Singapore and five exciting MBA Programme Asian markets – China, India, Indonesia, Vietnam and Philippines,” said Professor Prem Shamdasani, Academic Director, NUS Asia-Pacific Executive MBA Programme.

Rodolphe Guillard (French), Executive Director, Head of Sales & Marketing, Aon Singapore

Requirements

“The practical business expertise and the new ways of management thinking have changed my approach to decision making and gave me the ideas, inspiration, confidence and contacts to shape my career going forward” Loi Kok Wee, Derrick (Singaporean), Director (Strategic Sales Planning and Business Analysis) – Global Accounts, Singtel

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Programme details

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Tuition fee of S$95,000 (excludes travel & accommodation). Admissions criteria would include a Bachelor’s Degree & at least 10 years of work experience. Classes start in June 2012. + Tel: +65 6516 7800 + Email: apexe@nus.edu.sg + Web: apexe.nus.edu

Proud to be a member of

profile Management Development Institute of Singapore

Rising to the

Corporate Challenge Accelerate your career with an MBA from the Management Development Institute of Singapore (MDIS)

Senior and executive professionals from all walks of life who wish to aspire to become great leaders you have the opportunity to choose a suitable postgraduate qualification from MDIS’ wide-range of globally recognised postgraduate programmes.

Partnerships with Universities of Excellence

+ Management Development Institute of Singapore (MDIS) + Tel: 6247 9111 / 6372 1000 + Email: etc@mdis.edu.sg + Web: www.mdis.edu.sg

The postgraduate programmes are offered in collaboration with well-established and wellaccredited universities in Australia, France and the UK. Our partners maintain high academic quality standards and outstanding teaching faculty to assist in the delivery of these programmes.

There is a commitment to international excellence coupled with a diverse global learning community that advocates “learning extends beyond classroom to boardroom”.

MBAs from MDIS - Collaboration with well-established and well-accredited universities in Australia, France and the UK. “The structure suited my learning style as I prefer to understand basic concepts sufficiently before moving to more complex topics. Go for it! It is something that you won’t regret — the breadth of knowledge you gain teaches you to evaluate situations from various angles” Tey Wee Meng, Business Excellence Project Manager, US-based MNC (automation industry), The Bradford MBA Graduate

“Stability and a good track record were two factors of consideration when I was looking for an MBA programme to enrol in, and MDIS’s reputation and central location won me over. The Southern Cross University (SCU) MBA programme stood out from other courses offered elsewhere because of its comprehensive coverage of modules. The mode of assessment through case studies is also practical as I can apply the theory knowledge to real-life situations” Pon Lay Choo Ivy, Senior Manager, Corporate Marketing Communications Division, Southern Cross University MBA Student

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Globally recognised MBAs for the Corporate World

In today’s competitive world, a candidate with an edge makes a difference. More often than not, such a person is equipped with an MBA and demonstrates unique skills in solving difficult issues through a logical and systematic approach.

The practical and real life intellectual exchanges shared on our postgraduate programmes mould critical-thinking and analytical minds who are ready for the challenges of the corporate world.

The Advantages of our Postgraduate Programmes + Gain new career insights from a fresh perspective + Develop a strategic, analytical and critical thinking mindset + Achieve a global overview of management issues from a macro perspective + Ability to leverage on the capabilities of talents to meet organisational goals and chart future directions of companies to ensure success in the international environment + A stepping stone to greater heights of career advancement + Enhancing knowledge and skills to boost your areas of expertise

feature

Investing in careers Possessing an MBA or EMBA degree is something that could set employees apart. However, with a wide variety of programmes in the market, which ones provide employees with the skills that can help develop their careers? HRM looks at those that stand out from the crowd

By Priya de Langen

T

hree letters, M, B, and A, can be inconsequential when read apart but when put together, the letters MBA make a big difference for many. Studies show that earning an MBA helps graduates gain better job opportunities, remuneration, and development opportunities. Also, managers who have had years of experience under their belt can choose to do an Executive MBA (EMBA) programme to further develop their skills.

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The 2011 Alumni Perspectives Survey highlighted that overall, 88% of the class of 2010 members reported they had a job after graduation.

Also, having a degree was critical in helping them acquire skills. In general, 33% of survey respondents indicated they were very well prepared for their career as a result of their graduate business education and 50% reported being well prepared.

Organisations understand the benefits of their employees having an MBA or EMBA degree and are sponsoring them to attend such courses. In Singapore, organisations have a variety of programmes to choose from for their employees.

However, the cost of an MBA and EMBA programme might give some pause. According to the Graduate Management Admissions Council (GMAC), the total investment cost of an MBA programme can be from US$124,000 – US$198,000. As a result, working professionals pursuing the degree and organisations sponsoring their employees want to know that they are getting a good deal.

feature

What’s your skill?

The following are the top five skills that alumni target for continuing education: + Managing career + Strategic planning + Networking skills + Conducting financial analyses and preparing budgets + Leadership skills

Getting a good return

Sponsoring employees to pursue an MBA or EMBA degree is a good talent retention strategy and companies want to ensure that they get a good return on investment, especially where they are striving to bridge the gap or improve on employee skills. “Companies seeking to level up the capabilities or skills of their employees will have a preference to sponsor them in academic degrees which are aligned to their functions or roles,” says Lim Mei Mei, General Manager, Ngee AnnAdelaide Education Centre (NAA).

She adds that the NAA MBA helps develop management skills and graduates have successfully embarked on a career switch from specialised professional roles to general management positions.

“Regardless of the choice of postgraduate degree, there will be benefits to both the employer and employee in that the acquisition of new knowledge will enable them to bring the best practices to the workplace,” explains Lim. Professor Nilanjan Sen, Associate Dean, Nanyang Executive Education, Nanyang Business School, says that there is tremendous ROI for companies that send their employees for an EMBA programme at the instituition. Besides focusing on various topics, the programme “provides holistic business knowledge not only of the East but also the best practices from the West.” He adds that as their graduates come from different countries around the globe, the EMBA course provides great networking and business opportunities. “This is

more relevant for SME companies who are always eager for expansion, being in a small market like Singapore. There Source: 2011 Alumni Perspectives Survey, Graduate have been cases where graduates Management Admissions Council (GMAC) have become business partners.”

He says that in the area of financial trading, the institute works closely with the Singapore Exchange through the NTU-SGX Centre for Financial Education, to ensure that their courses are relevant to industry practice and needs. Moreover, the school periodically runs focus groups with alumni and consults with partner universities and corporate clients.

Besides the core curriculum, electives within the MBA or EMBA programmes are also sought after as they can be taken to improve knowledge on specific issues. Lim says that in NAA elective courses such as Knowledge Management, Company Failure and Renewal and Management of Change are popular as they are relevant to working professionals.

“These courses cover a spectrum of new areas of learning to enable employees to adapt their management skills against the backdrop of challenging trends such as a diverse cultural workplace, digital literacy and hybrid organisation structure and operations,” she explains.

Associate Professor Susanna Leong, ViceDean of Graduate Studies, NUS Business School, says that elective modules on finance, management and strategy are usually more sought after by working professionals, and some of the

Where’s the graduate?

HRM finds out from the various schools what some of their alumni of MBA or EMBA programmes are doing now: + NUS MBA alumnus Alexander Freberg (Norwegian) was a Corporate Finance Advisor prior to obtaining his MBA; now he is an Associate in Akina Partners, Switzerland + NUS Asia Pacific EMBA (Chinese) alumnus Yu Haijuan was promoted from Head of Finance to Group Vice-President, directly assisting the Group President + Dr Alice Chu, a recent alumnus from the Class of 2011, did a 10-week internship with pharmaceuticals company, Johnson & Johnson (J&J), during the SMU MBA programme. She was offered a job with J&J even before graduation and is now a manager with the Health Economics and Market Access division + One Nanyang EMBA alumnus, Jeremy Yee is currently the CEO of CordLife, a public-listed company.

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“Regardless of the choice of postgraduate degree, there will be benefits to both the employer and employee in that the acquisition of new knowledge will enable them to bring the best practices to the workplace” Lim Mei Mei, General Manager, Ngee Ann-Adelaide Education Centre (NAA) more popular courses include Family Business and Global Management Strategy.

Graduates of SMU have 21 modules to complete and, of these, 11 are compulsory and the others are electives. Jenifer Raver, Programme Director, MBA Programme, Singapore Management University, says that “what’s unique about the SMU MBA is the additional soft skills component. Students study subjects such as Leadership, Corporate Communications, Negotiation and Ethics in addition to the hard skills subjects such as Finance, Marketing, and Economics.”

Is there a slowdown in intakes?

With economies around the globe including

Singapore experiencing a slowdown, has this made much of a difference to the schools and their intakes, especially since companies are now watching their budgets?

Most schools are saying that they are not deeply affected in this area. Leong says that The NUS MBA intake numbers have remained relatively stable despite fluctuations in the performance of the economy. However, she says that regarding EMBAs, “the slowdown in the economy may have made some senior executives think harder about the choice between advancing in their careers and selfdevelopment, however, many take the opportunity to upgrade themselves.”

Moreover, she adds that with good international rankings, the NUS EMBA programmes have seen an increase in numbers this year.

Sen says for Nanyang Business School , during 2008–09 the effect on the EMBA area was less pronounced as participants thought it to be a transitory phase and wanted to utilise the time to “upgrade their skills”. However, he says that “with very slow recovery and companies in cost-cutting mode, there is a slight drop.”

What’s on offer?

There is a variety of MBA and EMBA degree programmes provided by institutions in Singapore, some which are globally ranked. The NUS Business School, which ranks 23rd in the Financial Times 2012 business school rankings, offers a range of both programmes.

This school has The NUS MBA with five specialisation options in Real Estate, Healthcare Management, Finance, Marketing, Strategy & Organisation, as well as The NUS–HEC Paris Double Degree MBA that is jointly offered by the NUS Business School and HEC Paris.

Associate Professor Susanna Leong, Vice-Dean of Graduate Studies, NUS Business School, says that all NUS MBA/EMBA programmes have attracted company-sponsored candidates for a number of years. “In the 2011 intake, 17% of our MBA students were fully or partially sponsored by their companies,” she notes.

The NUS Business School also has globally-recognised EMBA programmes – The Asia-Pacific Executive MBA which focuses on ‘Doing Business in Asia’, and The UCLA-NUS Executive MBA Programme. Leong says The Asia-Pacific Executive MBA is sought after by companies focusing their businesses in Asia as it helps participants gain a better understanding of business in Asian economies.

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Professor Nilanjan Sen, Associate Dean, Nanyang Executive Education, Nanyang Business School says that the school’s EMBA programme “builds on a foundation of general management and leadership courses, from which participants may opt for specialised tracks”. Working professionals have different EMBA degrees to choose from – the Nanyang Executive MBA in General Management, Nanyang Executive MBA for SMEs, and Nanyang Executive MBA in Aviation & Air Transport. He explains that it gives graduates “greater flexibility to increase their competencies in their chosen fields.”

Another school that offers an MBA is Singapore Management University (SMU). The SMU MBA is a 12-month full-time or 18-month part-time general management programme. “The duration of the SMU MBA is shorter than those of most MBA programmes as this allows our students to minimise time away from their careers and recoup their financial investment from their MBA education sooner,” says Jenifer Raver, Programme Director, MBA Programme.

The Ngee Ann-Adelaide Education Centre (NAA) also offers The University of Adelaide MBA on a part-time, says the institute’s general manager, Lim Mei Mei.

profile The Singapore Management University MBA

Preparing you for the real world A

s Singapore’s definitive business university, Singapore Management University (SMU) delivers top quality business management education.

SMU offers a unique Master of Business Administration (MBA) Programme. Its innovative curriculum has an additional soft skills component that features leadership and communication skills, in addition to the traditional hard skills MBA curricula.

Such expertise is often cited as the most valuable skill sought by companies. The unique seminar-style learning also promises lots of interaction between lecturers and students, grooming the latter to be great communicators and team players.

Over the last decade, SMU has built relationships with over 700 businesses in Singapore and beyond. This enables SMU to engage outstanding leaders from the business community to share their industry expertise and hands-on management experience with our students. A smaller class size also allows our students to form enduring relationships with classmates and professors and present them with privileged opportunities for one-on-one interaction with industry experts and Career Services.

With an internationally-diverse cohort of students and faculty, the learning experience is truly global.

To find out more, visit www.smu.edu.sg/MBA + Email: mba@smu.edu.sg + Tel: +(65)-6828-1971/0995 + Youtube: www.youtube.com/smumbasg + Facebook: www.facebook.com/thesmumba

Testimonials From Our Student & Alumni Here are what our student and alumni have to say about the SMU MBA programme:

“The quality of education received from the SMU MBA programme is superb. The academic professors provide a solid theoretical foundation of business concepts. This complements the teachings of the practice professors and lecturers who have considerable real world working experience. As a result, we have a holistic view of business. When combined with the hard and soft skill courses, we are ready for challenges and leadership.”

Alice Chu, USA, Class of 2011, Health Economics & Market Access Manager, Johnson & Johnson Medical Asia Pacific

“I chose SMU because it has a unique MBA programme that teaches the soft skills which are essential to succeed in a business environment – leadership, negotiation and communication skills. In the SMU MBA, soft skills learning is greatly facilitated by learning with peers, and through a structured programme with constructive feedback. In addition, SMU MBA offers an industry-focused curriculum with an Asian perspective, a valuable combination of a participative style which is applied in the regional cultural context.”

Adina Wong, Singapore, Class of 2012, Assistant Vice President, Hong Kong & Shanghai Banking Corporation PLC

“Singapore has changed so much in the few years I enjoyed living here and it is one of the most vibrant cities in the world. It has offered me opportunities professionally and personally. Its multi-cultural setting and easy access to many other cities in the Asia Pacific region have greatly encouraged me to explore the unexplored. In many ways, life in Singapore has complemented my experiences at SMU. Multi-cultural, multi-faceted, my SMU MBA experience has enriched my professional and personal lives!”

Denis Cazala, France, Class of 2010, Corporate Facilities & ESH Director, ST Microelectronics

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profile East Asia Institute of Management

Stand on the shoulders of a

GIANT E

ast Asia Institute of Management (popularly known as EASB) has risen to its current prominence as one of Singapore’s Premier Private Education Institutions (PEIs). It offers, diploma, advanced diploma, undergraduate and postgraduate programmes that aim to produce career-ready professionals. Collaborating with universities from the UK and Australia, EASB occupies campuses in Balestier and Henderson, conveniently located near the heart of Singapore.

Today, EASB is home to about 3,500 students who are pursuing tertiary education in the areas of: » Hospitality & Tourism Management » Business & Management Studies » Accountancy, Banking & Finance » Supply Chain Management » Nursing » Psychology » Information Systems » Events & Casino Management » Medical Bioscience

Focus on YOU For further enquiries, please contact us at the following; + Tel: (65) 6252 5500 / (65) 6271 7727 + Email: enquiries@easb.edu.sg + Web: www.easb.edu.sg

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EASB is among the first batch of PEIs to be awarded the EduTrust (four years), a Singapore certification for maintaining the best education standards for the welfare of students and attaining greater heights of excellence. To be EduTrust Certified, PEIs must have robust academic systems and processes, and attain quality standards in the delivery of education. It is also

an assurance to our local and international students, parents and stakeholders who may have concerns over issues of academic quality, proper student fee protection and overall school management.

One of the reasons for EASB’s sustained success is its Holistic Education Approach (HEA) and success in producing career-ready, confident, competent and committed professionals who can be immediately productive upon graduation. Their quick and ready employment into management and executive positions, by local companies and multi-national corporations, immediately upon graduation attests to the high value employers attach to qualifications obtained at EASB. For the last few years running, EASB has been voted as the Republic’s premier tertiary level education institution for Hospitality and Tourism graduates.

Business and Accountancy graduates are also highly sought after by prospective employers.

Links with the real world

In line with the aim of producing Career Ready professionals, EASB has set up industry links with numerous international establishments, including about 40 international 5-star hotel chains and tourism organisations both locally and overseas, offering internship and employment opportunities.

One of the recent tie-ups was with Grand Korea Leisure, a subsidiary of the Korean Tourism Organisation and operator of SevenLuck Casinos.

Hospitality and casino management students are given the exceptional opportunity to fly over and attend workshops at the casino training academy.

New Hospitality and Tourism Training Centre

The two million dollar- facility began operations in December 2011. Housed in the west wing of the Balestier campus, the mock up hotel is fully operational, complete with a front office, bedroom, fine-dining restaurant, professional kitchen, lounge and training room. Hospitality students will undergo two months of hands- on training at this facility before embarking on a six month-long internship during the second year of their Bachelor’s Degree study.

profile NUS Business School

NUS Business School

Executive Education S

ince 1981, NUS Business School has been offering a comprehensive portfolio of public and customised executive education programmes to more than 20,000 senior leaders and managers from around the world. Our range of open Executive Education programmes, conducted in both English and Mandarin, are designed for high potential leaders and senior managers.

“I came to this course to get a better understanding of doing business in Asia... I’ve learnt things in the past two weeks that I can implement straightaway in my business.”

Gavin Ward, Director of Asia (ex Japan), CMC Markets, Singapore, Stanford-NUS Executive Program in International Management

“The networking opportunities as well as the exposure to the latest strategies and techniques will be of immense help and I look forward to incorporating them into my day-to-day work.”

P C Sharma, Chief Executive Officer, Transport Corporation of India, NUS General Management Program

“The program provided me with an opportunity to identify and understand my strengths and weaknesses, and how we could build on these to excel and bring our business to new heights.”

Steven Tng, Regional Director, Global Materials Procurement, Avery Dennison, Singapore, NUS Leadership Development Program

We also design, develop and deliver English and Mandarin customised programmes targeted at the development needs of client organisations. Our programmes have been delivered in cities such as Singapore, Kuala Lumpur, Bangalore, Bangkok, Jakarta, Manila, Colombo, Shanghai, Beijing, Tokyo, Sydney and Wellington.

Our Learning Philosophy

NUS Business School is known for its world-class international faculty, high impact research, spirit of enterprise and innovative teaching. As Asia’s Global Business School, we focus on helping our Executive Education participants gain conceptual understanding and practical knowledge of global and Asian businesses. Our faculty has vast experience in researching and consulting with organisations across Asia and the world, and has helped leaders and senior managers enhance skills, develop strategies and create innovative solutions.

Our Executive Education programmes are carefully designed to stay ahead of the curve.

Through an integration of classroom teaching, case studies, small group discussions and networking sessions, our participants get the most out of their lessons from interacting with the faculty as well as peers from different countries and industries.

International Faculty – Best of East and West

NUS Business School has a 120-strong faculty with members from more than 25 countries. Our faculty members are of the highest caliber, and are actively engaged in research and teaching, as well as consulting to businesses and governments worldwide.

Our classroom diversity ensures that participants don’t only learn from the faculty but also through sharing, discussions and networking sessions

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+ Executive Education NUS Business School National University of Singapore Mochtar Riady Building, Level 5 15 Kent Ridge Drive, Singapore 119245 + Email: exec_edu@nus.edu.sg + Tel: +65 6516 7872 + Website: executive-education.nus.edu

profile Informatics Academy

Powered-up

learning I

nformatics Academy Pte Ltd (IAPL), a wholly-owned subsidiary of Informatics Education Ltd., operates as a flagship and prominent showcase in Singapore for Informatics’ group-wide operations. Formerly operating out of Jurong East, the Singapore campus was recently relocated to Middle Road, a bustling downtown area.

The new campus in the city also signifies a renewal for the Academy. In addition to building credibility, improving academic excellence, and raising service standards as our competitive advantages, the new campus will reinforce the Group’s DNA positioning tagline, “IT-Plus,” signifying a learning organisation centred on teaching and leveraging Information Technology(IT) in all aspects of the business.

IAPL’s competitive strategy will focus not only on a revamped physical look and feel, but also in the manner we use technology to reach out to potential and existing students, as well as in the way we teach and administer our programmes. To empower smart learners, we will guide our students in acquiring the right learning tools to navigate and access the vast amount of information in today’s knowledge economy. Lifestyle learning will be a key driver in our strategy.

Our approach to teaching and learning goes beyond rote learning and close-book assessments. Our students will use familiar modern day technologies to help them in their acquisition and application of knowledge.

Leveraging on technology, webcasting will be made available for some classes so that learning

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is made available anywhere and at anytime.

Regardless of location, a student will be able to log in for a lesson and watch a video of the class streaming ‘live’ on any device. Students who miss lessons that have been webcasted can now download them and catch up at their own pace, place and time.

Students can now leverage on the usage of new mobile devices such as iPad tablets, to store notes and do online research. Lecturers can also utilise it to disseminate learning materials. The revolutionary learning experience in store at this smart campus of the future will seal its position among the forerunning institutions in the region that use technology to enhance the speed and effectiveness of the learning process.

Smart Campus in the City

The new campus and office located at Middle Road, boasts over 46,000 square feet of space.

Learning facilities include state-of-the-art classrooms and computer labs, providing rich opportunities for students and lecturers to engage in learning experiences in a “smart campus” with enhanced facilities. The centrally located campus is within a 5-minute walk from major retail establishments and the Bugis MRT Station. The Middle Road area is a major civic, arts and cultural hub of Singapore and has a growing community of educational institutions within the vicinity. + Tel: 6580 4555 + Email: enquiry@informatics.edu.sg + Web: www.informatics.edu.sg

One of the

Largest Campuses in Singapore, Virtually.

Informatics offers students access to their lectures anywhere - at home, at office, and even on the roads. Now you can attend lectures streamed live onto your laptop, tablets, and mobile phones. Sign up today, and be one of the first in Singapore to experience this revolutionary way of learning.

Bachelor of Arts (Hons) in Human Resource Management • Ranked 34th out of over 130 UK Universities in the Times Higher education league table

• An established programme in Singapore with 15 successful cohorts of graduates

Diploma in Information Technology International Diploma in Business Administration For more information, please call 6580 4555 or email us at enquiry@informatics.edu.sg Informatics Academy 45 Middle Road, Singapore 188954 www.informatics.edu.sg

SDO/L/0312/326

profile

SMU – Lee Kong Chian School of Business

Can Innovation be Taught?

"You can’t teach someone to be an entrepreneur—they are simply born that way"

M

y response is simple: “I can teach you to play the piano, but can’t guarantee you’ll be Mozart.”

It is a common myth that only a few can innovate.

Management guru Peter Drucker believed that entrepreneurship and innovation were management skills that could be learned and practiced.

So why must we learn and practice innovation?

Dr. Adel F. Dimian, Academic Director, Masters of Science in Innovation Programme, Lee Kong Chian School of Business, Singapore Management University

+ Tel: 68085210 + Web: www.business.smu. edu.sg/masters-innovation + Email: mscinnovation@ smu.edu.sg

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Firms with an established position within a market (incumbents), appear to be in an enviable position with respect to resources. Yet we continually see start-ups and new entrants beat them at their own game.

The reason is the Incumbent’s Dilemma: the tension experienced by an already successful firm when trying to create its future. We see it often-- successful firms struggle and fail in what they are good at. Recent examples are Kodak, a firm that invented the digital camera only to die by it. Firms like Kodak face the reality that the thing they are best at holds them back.

And this is due to mindset. Future opportunities are often ignored and, in fact, cognitively distant to managers. Not only is it difficult to see alternative solutions, but there is no compelling reason to change that which succeeds, even for the most well-intentioned and hard working manager.

The solution to the Incumbent’s Dilemma is Innovation. Innovation is defined as the creation and capture of value. Entrepreneurship is the pursuit of opportunity. Combined, they are unstoppable in their ability to deliver success. That success must come from the mindset of the managers and employees and, therefore, can be taught.

Singapore’s current success creates challenges in innovation and entrepreneurship. Graduates of higher learning find jobs readily and GDP growth continues to recover at remarkable rates given the economic crisis. Innovation does occur and, if patents are used as proxy, Singapore has had good success: patents from A-Star, NTU, and NUS combined to numbers greater than Harvard University. However, the conversion of these

inventions into realised market value is limited: Singapore ranked 16 out of 22 OECD nations that participated in a 2006 entrepreneurship study. Most new ventures focused on the local market. In addition, there is a historical and cultural aversion to failure.

The issues above—plentiful employment, unproductive innovation, aversion to risk, and local market perspective—clarify the necessary focus on innovation and entrepreneurship education for Singapore. Indeed, the key recommendation by the Association to Advance Collegiate Schools of Business (AACSB) suggests that universities should tailor innovation education to the local need.

Our studies of entrepreneurs, technologists, and executives of SMEs and MNCs suggest some clear needs with regard to innovation education: » Innovation occurs in existing firms as well as start-ups » Experiential and practical learning is necessary » A mindset change is needed » A diverse, practical and eclectic approach is needed » The community needs to understand innovation education outcomes As a result, an innovation curriculum should have relevant key learning outcomes matched to the key issues facing Singapore today: Key Issue

Key Learning Outcomes

Plentiful Opportunities

Seeing & Pursuing Opportunities

Unproductive Innovation Creating & Capturing Value Local Market Perspective Thinking Big & Having Impact Risk Aversion

Assessing & Managing Risk

Asia needs to own its own innovation, and the world will look to this region to contribute to innovation for the global community. Although challenging, once we understand this context and translate the needs into learning outcomes, we begin to innovate and deliver value in our education. And just in time.

Singapore ManageMent UniverSity

Master of Science in InnovAtIon

Janice Yeo Hui Jing

Yizhe Xu

vocaliSt

SportSman

entrepreneur

technologiSt

innovator

innovator

once a management consultant, Janice created “the Singing loft” to bring people together through music. as an entrepreneur, she found opportunity in her passion for music.

Yizhe’s career in high-tech is competitive, but so is he. his competitive spirit is found on the court, as well as in his drive at work. as an innovator, he strives to create value for his firm and his customers.

Janice and Yizhe are in the first cohort of SMU’s Master of Science in Innovation. In their passion for what they do, they seek to create a positive impact on their world. Join them on their journey of innovation, and fulfill your own passion.

Attend one of our information sessions to find out how you can begin your

+65 6808 5210 and www.business.smu.edu.sg/masters-innovation.

innovation journey. Call us now at

find us at

inFormation SeSSion: D Ate

9, 30 April, 7 May 2012

tIMe

7 pm to 9 pm

Scan here to find out more about MI information Session

profile SIM University

Need a specialised and strategically focused HRM Degree?

Individuals who seek specialised training in human resource management will be able to upgrade their skills and qualification either through a Bachelor of HRM Degree or a Master of HCM Degree offered by SIM University (UniSIM)

“With a degree, bosses seem to have more expectations on me and they are more willing to let me work on new things.” (2012) Lee Wan You, Graduate, Bachelor of HRM, Class of 2011

“I was able to gain experience through the lecturers as they always shared their corporate practices in class. The programme has helped to enhance my career.” (2012) Tan Shu Min, Graduate, Bachelor of HRM, Class of 2011

Bachelor of Human Resource Management (BHRM)

UniSIM’s Bachelor of HRM programme is the only HRM degree in Singapore which integrates selected social sciences and business courses into four HRM core competencies- strategic partnership, change agent, administrative expert, and employee relations expert. It is designed after extensive consultation with HRM professionals in the industries and academia.

BHRM provides students with a specialised education in the field of human resource management. In addition, it gives training opportunities to those who have had prior knowledge and/or experience in HRM and wish to enhance their professional capability.

Our BHRM programme aims to produce HRM professionals who can contribute to the strategic objectives of the organisation, and who are able to deliver in the areas of HRM core competencies. Graduates Taking on a more from the programme will have acquired the advanced knowledge and skills to in offering impactful HR initiatives function effectively as human resource professionals.

STRATEGIC ROLE

Master of Human Capital Management (MHCM)

“It gives me a good foundation and provides the leverage for career advancement, shifting from transactional HR to transformational HR, taking on a more strategic role in offering impactful HR initiatives.” (2012) Ching Han Meng, Graduate, Bachelor of HRM, Class of 2011

+ Find out more at unisim.edu.sg or call 62489777 (for BHRM) and 62485783 / 62485787 (for MHCM)

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Many of the existing Human Capital Management degree programmes are not conceptualised and designed with a view to truly integrate human capital strategy with business strategy right from the start. The UniSIM’s Master of Human Capital Management programme will address this deficiency. It builds on the success of the university’s BHRM programme.

The Master’s Degree is targeted at professionals who have a degree in Human Resource Management, Business Administration, Business, Commerce or even in disciplines such as Sociology, Psychology, Social Work, and Counselling. It is also open to graduates from other disciplines, providing an avenue for those who wish to make a mid-career switch to the field of human capital management.

With a practitioner focus on human resource issues, graduates from the MHCM programme will have acquired the advanced knowledge and skills to function effectively as leaders and advisors in human capital management. As part of continual education and training, all the 12 courses offered under the MHCM programme can be taken individually.

profile

SMa Institute

Upgrade and Stay Relevant with SMa Institute T

+ For more information on our programmes and collaboration opportunities, please visit www.sma.edu.sg or email enquiry@sma.edu.sg.

he Singapore Manufacturer’s Federation (SMa) was founded in 1932 as a not-forprofit business chamber that champions the interests of the Singapore manufacturing community. Supported by more than 2,800 corporate members across 11 industry groups, SMa serves the diverse industry-specific needs through its Centres of Excellence to offer members a holistic approach towards improving competitiveness, upgrading skills and capitalising on new technologies. With this mission in mind, SMa Institute of Higher Learning was established in 2003 to enhance the human capital development of Singapore’s workforce though higher education and professional qualifications.

Today, SMa Institute is one of the larger and leading higher education providers in Singapore with a wide range of graduate, post-graduate and executive education programmes provided in collaboration with renowned overseas universities and professional institutions. There are over 200 programmes to choose from, ranging from Accounting, Business Management, Commerce, Human Resource Management, Mass Communication, Marketing, Psychology, Retail

Winning team of a final year student project named Project Reach 2011, which saw 90 students and 11 non-profit organisations demonstrating the important use of new media in communication for social good

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Management to Security Management, Sports Science and many more. Both part-time and full-time students enjoy greater flexibility in planning their class schedules.

Being part of SMa which has a membership of over 2,800 corporate members ranging from Multinational Corporations (MNCs) to Small, Medium-sized Enterprises (SMEs), students of SMa Institute get to enjoy industry-relevant curriculum as well as networking opportunities with industry practitioners during their coursework. This includes student projects, national competitions, public lectures, seminars, dialogue sessions and conferences which allow students to embark on a more holistic learning journey that goes beyond the classroom.

Registered with the Council for Private Education (CPE) and EduTrust certified, SMa Institute is committed to ensure students and professionals from all backgrounds have a chance to achieve their potential, and to learn, connect and succeed in the communities that they contribute.

To help us continuously champion the human capital development, organisations are also welcome to help equip our students to be future ready by coming forward to support us in the following initiatives: » Share Industry Updates & Experience via Public Lectures » Industry Field Visits to your Organisation » Internship Opportunities » Mentorship Scheme » Networking Sessions » Research & Project Works with Universities » Student Project Works

SMa Institute students clinched the 1st prize in the Young CSR Leaders Award 2011, which is an inaugural competition aimed at educating and promoting Corporate Social Responsibility (CSR) to Singapore-based SMEs

UPGRADE AND STAY RELEVANT WITH SMa INSTITUTE

Why Study @ SMa Institute

Bachelor Programmes (Full-Time/Part-Time)

Being a not-for-profit organisation, SMa institute is owned by the Singapore ManufacturersÕ Federation, a leading business federation established since 1932

• • • •

Accredited by Australian Psychology Accreditation Council (APAC)

Bachelor of Science (Exercise and Sports Science) Bachelor of Information Technology

Fast track to a degree in less than 2 years

• Computer Security & Network Administration and Design**

Over 200 programmes to choose from

Master Programmes (Full-Time/Part-Time)

Bachelor of Marketing and the Media# Bachelor of Science • Business Information Systems • Cyber Forensics, Information Security and Management

Master Programme (Part-Time) Master of Business Administration

Rated 5-star for Teaching Quality, Generic Skills and Overall Satisfaction (The Good Universities Guide 2011).

Taught by faculty staff from partner universities and local academia who are also practitioners

Rated as the 10th best business school in Australia (Ranking Web of World Business School).

Awarded the prestigious Ashley Goldsworthy Award for Sustained Collaboration between Business & Higher Education Ð 2010 Business Higher Education Round Table (B-HERT).

Transferrable to the degree awarding campus * Subject to university’s approval. Other T&Cs apply.

Programme title change to Bachelor of Digital Marketing and the Media with effect from 2012.

^^ To find out more information, send <Course Code>space<your name> to 8371 6721 for course assistance.

Stay tune for more new programmes and university partners that will be coming on board with us. Some of our new programmes include Sustainability, Supply Chain, Engineering Management and Project Management.

Subscribe to our emailing list on our website to be notified of the latest updates on our courses and university partners.

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ECU Bachelor of Business provides a natural progression to its 5-Star MBA degree.

Graduate Management Association of Australia, 2010.

Applicable to all BachelorÕs degree programmes.

ECU School of Psychology ranked No.1 in Western Australia according to CEQ results.

Exercise and Sports Science Students enjoy 2-week campus stay at Australia.

SMa Institute Of Higher Learning (SMA-EE)^^

Listed in the World Top 500 Universities (QS World Universities Rankings 2008, 2009 and 2010).

Various choices for Double Major Degree.^

University Of Central Lancashire, United Kingdom (SMA-UCLAN)^^ Bachelor Programme (Part-Time) Bachelor of Arts (Hons) Retail Management • Buying • E-Commerce • Marketing

Listed in the prestigious QS World University Rankings.

It was the only UK university to be newly listed.

Association of Chartered Certified Accountants (ACCA) Chartered Institute of Management Accountants (CIMA)

Winner of AsiaOne PeopleÕs Choice 2011/12 - Top 3 Best Private School

Murdoch University has consistently been awarded high ratings in the Good Universities Guide in Australia.

Ranked as the Top Modern University for Student Experience 2010 by The Times Higher Education.

Professional Qualifications

Email: enquiry@sma.edu.sg

Accounting (Accredited by CPA Australia) Banking Finance Hospitality and Tourism Management Human Resource Management Management Marketing

• Communication and Media Studies • Journalism • Public Relations

Master of Digital Forensics Master of Security Management Mastter of Business Administration (International)

Full-time and Part-time courses available

• • • • • • •

Bachelor of Communication

** Double major

Greater choice and flexibility in timetable and units per term

Tel: 6622 6622

Bachelor of Commerce

Accounting (Accredited by CPA Australia) Marketing Hospitality Management** Tourism Management**

Bachelor of Arts / Science (Psychology)

Advanced Standing for polytechnic graduates*

^

Bachelor Programmes (Full-Time/Part-Time)

Bachelor of Business

2,800 members across 11 industries with networking opportunities

#

Murdoch University, Australia (SMA-MU)^^

Edith Cowan University, Australia (SMA-ECU)^^

|

Website: www.sma.edu.sg

profile

Kaplan Higher Education Institute

Reasons behind the surging interests for MBA courses S

ingaporeans as well as foreign talents working in Singapore have learnt to appreciate the “marketability” as well as “portability” of an MBA qualification. In an increasingly borderless world, people are no longer willing to restrict themselves to job opportunities available in just their home country. Possession of an MBA will allow them to have an immediately recognisable qualification that is recognised and valued globally - generally wherever MNCs can be found.

Most of the enquirers for our postgraduate programmes tend to be from a professional, non-business background. They can be engineers, doctors or teachers who recognise there is a gap in their knowledge of business which was not covered in their prior chosen path of study. This realisation of their shortcoming usually hits them when they are put3/14/12 into positions that expose them HRM_Feb12 copy 5:39 PM Page 1

to the business side of their jobs. For example, an engineer who has been given a management position in his organisation will now have to worry about managing people, amongst other resources, for the first time.

There are three main criteria when determining which masters programme to + Kaplan Higher Education Institute Pte Ltd embark on. First, the Kaplan City Campus @ Wilkie Edge, 8 Wilkie Road reputation or credibility of the #05-01 Wilkie Edge, Singapore 228095 university and the programme, + Tel: (65) 6496 5679 followed by the duration of the + Web: www.kaplan.com.sg programme, and lastly, the cost + Facbook: facebook.com/KaplanSingapore of the programme. + Twitter: twitter.com/KaplanSingapore As the leading provider of + Youtube: youtube.com/KaplanSingapore higher education, Kaplan’s suite of Masters degrees from world-renowned overseas universities gives you the upper edge you need to steer your career towards success.

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Uptrend College

Master the ‘People’ Aspects of Business U

ptrend College is the Approved Learning Partner of Heriot-Watt University for the delivery of the Master of Science in Business Psychology programme in Singapore.

Heriot-Watt University is the eighth oldest higher education institution in the UK, with its origins dating back to 1821. Located in Edinburgh, HWU has been consistently ranked as one of the top Universities in the UK. It was ranked the Top 5 UK University in Psychology and Top 16 UK University in Business and Management Studies in the Guardian University Guide 2012. Psychology at Heriot-Watt emerged tops in the recent National Student Survey, the main measure of teaching quality and student satisfaction undertaken by British universities.

The Master of Science in Business Psychology is aimed at people who aspire to, or

already have, a career in the business world.

Psychology shows us how to carry out business effectively, on the basis of scientifically-derived evidence. It provides detailed understanding of the many and varied applications of psychology to the business world, so that graduates are wellequipped for career advancement. No prior knowledge of business or psychology is assumed.

Why do this rather than an MBA? Business is about people, namely designing products that people can use safely and which appeal to people, encouraging people to buy products, and managing people. Business psychology helps you to understand the ‘people’ aspects of business, and so is relevant to anyone involved in management, product design, or sales. The course, in effect, is an MBA with a specialism in Psychology.

+ Uptrend College @ Suntec 3 Temasek Boulevard, #03-084 Suntec City Mall, Singapore 038983 + Tel: 6235 8558 + Email: enquiries@uptrend.com.sg + Web: www.uptrendcollege.com

• Master of Science in Business Psychology • Postgraduate Diploma in Business Psychology • Postgraduate Certiicate in Business Psychology (Awarded by Heriot-Watt University, UK, a Top 5 UK University in Psychology and Top 16 UK University in Business & Management Studies in the Guardian University Guide 2012.)

Heriot-Watt’s Psychology Programme was rated No.1 in the UK for quality of teaching and student satisfaction in the 2010 National Student Survey.

Flexible entry requirements: a degree in any eld. Candidates with signiicant work experience can also be considered for entry.

Contact Us

Uptrend College @ Suntec Tel: 6235 8558 Email: enquiries@uptrend.com.sg

Master the ‘People’ Aspects of Business Yishun | Jurong | Suntec | Tampines | Hougang

Visit Us and Apply @ www.uptrendcollege.com

Uptrend College CPE Reg. No. 200924002N 19 August 2011 to 18 August 2015

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profile

Ngee Ann – Adelaide Education Centre

Human capital managers

gain the edge with an MBA S

Lee Hiang Koon, MBA Student, MBA Exchange Programme to European Summer School of Advanced Management 2011 at Aarhus, Denmark.

Multi-national Project Team visit to Agro Food Park

+ Ngee Ann – Adelaide Education Centre 97 Tank Road, Level 3, Teochew Building, Singapore 238066 + Tel: +65 6738 2910 + Email: registrar@NAA.edu.sg + Web: www.NAA.edu.sg

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trengthening capacity for change will be vital for human resources managers, says the University of Adelaide’s new MBA programme Director Damian Scanlon. He urges those working in human capital management to bolster their capacity for change through management education.

Scanlon began his appointment at the University of Adelaide a month ago and as an Adelaide MBA graduate himself, Scanlon understands the motivations of those interested in completing an MBA. “I held an undergraduate degree, and fairly quickly I was working in senior management roles. You learn a lot with your senior managers and your peers but, as you take on more responsibilities, you start to question whether you are doing things right and whether there are other ways of addressing issues. The organisation that I worked for at the time wanted me to study because they thought it was an important stepping stone in my career, and it would allow them to grow as an organisation as well.”

Scanlon says knowledge sharing and networking with other MBA students has great benefits too. “The University of Adelaide MBA gives an employee a backstage pass to the strategic and operational functions of other industries,” he says. “With such high-quality students there’s a new dimension to the teaching experience through interaction with fellow students. No other programme can offer that.

You’re drawing on the experience and insights of people from various aspects of industry.”

The MBA can also help refresh the vision of an organisation by viewing their cultural norms and industry constraints. Human capital focused organisations, in particular, will need to be receptive to change and flexible in their approach to solutions.

“Managers are given new perspectives on their problems and opportunities,” Scanlon says.

“Marketers develop a deeper understanding of finance. Accountants appreciate the true value of brands, and operations people understand their impact on corporate strategy.”

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Frederick Chia, MBA Student, MBA Exchange Programme to European Business School 2011 at Oestrich-Winkel, Germany.

Visit to European Central Bank

The University of Adelaide’s Master of Business Administration is offered at the Ngee Ann-Adelaide Education Centre which is a joint venture partnership between two of the oldest and most respected institutions in the Asia Pacific region: the Ngee Ann Kongsi and the University of Adelaide.

Students are given the additional option to speed up the progress of their studies through the MBA Summer School in Adelaide, and overseas exchange programme in some of the most highly ranked MBA programmes in the world.

The University of Adelaide Business School has partnerships with a number of foreign business schools, which enables its students to undertake one or two MBA courses via intensive study in Helsinki, Milan, Paris, Frankfurt or Maastricht. This exposure to international MBA students from around the world is priceless and those that have participated often report that it has been a ‘‘life changing experience.’’

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profile SP Jain School of Global Management

S P Jain receives four Top 10 rankings: Financial Times, Global MBA Rankings 2012 S

P Jain School of Global Management, was ranked in the top 10 (in the world) on four parameters in the Financial Times Global MBA Rankings (2012): » No.1 for 100 percent scores for ‘Employed in three months’ » No.3 for ‘Value for money’ » No.9 for ‘Salary percentage increase’ » No.10 for ‘Placement Success’ “We are the youngest school in the top 1% of business schools in the world” said Nitish Jain, President of S P Jain. “We feel very humbled to be in the illustrious list of the world’s best b-schools at such a young age.”

According to Professor Mark Crosby, Dean of the Global MBA programme, “Recruiters tell us that many MBA graduates are not able to use their technical skills in creative ways to attack difficult

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business problems. To ensure that our graduates are not deficient in these areas we have revised our programme with a heavy emphasis on decision making, communication, and leadership.”

Dr. Balakrishna Grandhi, Dean of the Executive MBA added, our “Executive MBA programme offers real-world experience to foster holistic learning, and the ability to analyse problems from multiple perspectives to find solutions.” The programme is practical and will enhance senior executives’ personal effectiveness, stimulate cross-functional and creative thinking when faced with ambiguity, and help them make an impact at work.

At S P Jain, you will learn in an environment where you will be forced to think analytically with a focus on making decisions in challenging situations, thus bringing both the theoretical concepts and concrete business practices to the classroom.

profile ESSEC Business School

Equip your mind. Extend your vision. Embrace the future S

ince 1907, ESSEC has been developing a unique learning model based upon its strong identity and core values: innovation, openness, responsibility and excellence. As a leading business school, ESSEC delivers a comprehensive range of innovative programmes that focuses on developing the creativity and multicultural mindset of each individual.

Located in Singapore since 2005, ESSEC Asia Pacific aims to mentor and ‘groom’ a new generation of managers and entrepreneurs, as well as establish close ties with major regional corporate partners. With the expertise of a world class faculty that drives cutting-edge research, the school delivers premier education and high-quality executive programmes designed to empower decision-makers to meet the challenges of a fast-changing world. ESSEC Executive Education currently ranks among the world’s top ten1.

In collaboration with leading organisations in the region, ESSEC Asia Pacific provides a unique environment for corporate learning partnerships that includes an innovative range of Executive Workshops and Customised Programmes. The portfolio of programmes was designed to keep top executives, managers and government officers ahead of business trends, to enable them to meet their development objectives, and to stimulate creativity. In complement to its series of openenrolment workshops, professional forums and advanced management programmes, ESSEC Asia Pacific effectively delivers tailor-made programmes suited to the specific needs of organisations. By combining a Western outlook with Asian perspectives, the ESSEC Executive Learning Experience addresses critical contemporary issues with a global perspective.

For more information, please contact: + Natalie Ang ESSEC Asia Pacific Executive Education + Tel: +65 6864 9790 + Email: execedasia@ essec.edu + Web: asia.essec.edu ESSEC Business School is N°8 worldwide for Executive Education – Financial Times, Ranking 2011 1

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profile

Training Vision

Training Vision Executive Development Programmes:

Your key to executive excellence!

Some of his clients include DBS, Maersk, Keppel Land, Keppel Shipyard, HewlettPackard Singapore, Concorde Hotel and St. James Power Station.

Roger holds a Master of Science from the National University of Ireland and Bachelor of Business from La Trobe University, Australia.

He is also currently pursuing a Master of Arts Degree in Lifelong Learning from the University of London.

A

re your employees equipped with the right skills to fit their job role?

Training Vision provides you with a holistic solution to human capital development – a critical factor towards an organisation’s performance and success.

Established since 1991, Training Vision is a leading training institute that offers a wide range of training programmes. A WDA Continuing Education and Training Centre (CETC), it offers a full suite of EDGE (Executive Development and Growth for Excellence) Programmes to help PMETs improve their professional skills.

With five accessible centres, dedicated trainers and innovative training methodology, Training Vision is your key to executive excellence!

Training Vision’s reputable trainers for the EDGE Programmes

Roger Tan Roger has held senior executive positions in the fields of Investment, Marketing, Management, Consultancy, Business Development and Education. He was also actively training and facilitating both executive and worker-level training programmes in S.E.A, China and Middle East.

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Allan Chia Allan has assumed appointments such as Regional Marketing Manager, GM and Director in his extensive corporate career. For the past few years, he is actively involved in the facilitation of WSQ & ES courses.

He has conducted numerous training courses for organisations such as 3M Singapore, Nestlé Singapore, DBS, Tan Chong & Sons Motor, Ministry of Finance, Bank of India, SCORE, and many more.

Allan’s vast corporate experience coupled with his interactive style positions him well to engage his participants in achieving a high level of effectiveness.

Betty Kan Betty was appointed as the Director of Client Services at a renowned litigation law firm in the US for over a decade. Her passionate customercentric attitude led her to win a prestigious Bronze Medal award for outstanding achievement in Service Excellence by the World Journal in the US. Some of Betty’s workshop participants include Drydocks World Southeast Asia (Government of Dubai), NUS, STB, IRAS, LTA, UOB, OCBC, ExxonMobil Asia Pacific, and KPMG LLP. Betty graduated with honours in Bachelor of Science from California State University.

Find out about Training Vision’s EDGE Corporate Programmes at + Tel: 6325 0433 + Email: cna@trainingvision.com.sg + Web: trainingvision.com.sg

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feature

Emerging technologies and new ways of doing business can create knowledge gaps in your workforce. Going ‘back to school’ for professional development courses can help employees keep abreast of the latest developments in their field and stay ahead of the curve. HRM looks at ways to refresh skills

By Shalini Shukla-Pandey

M

ost employers today recognise the value of keeping their staff motivated, productive and flexible through employability skills training.

Training can provide employees with the relevant skills and knowledge to do their work better, and to add more value to their organisation.

“This not only fills knowledge gaps, but is also recognition that the company values its people and is willing to invest in training to upgrade them,” says Teresa Yang, Assistant Vice President, TÜV SÜD PSB Learning.

As technology progresses, HR has to find effective ways to update employees’ skills, helping businesses of all sizes adapt to a variety of economic climates.

People are expecting learning to become more mobile and less allows workers to step classroom-based.

“Hence, we see a away from the daily growing trend towards mobile demands of operations, learning and webinars.

We have been gives them time to reflect, using some of these in our delivery to take stock and learn new enable learning convenience,” says knowledge and skills Shelley Wu, Marketing Manager, Training Vision Institute.

There is an increasing trend towards e-learning with more online training courses being developed and offered. Also, training simulators are becoming popular for both hard skills and soft skills training, says Yang.

Training is essential not only to fill knowledge gaps in the workforce, but also to stay abreast of government regulations. “Businesses are encouraged to be bizSAFE-ready,” says Tan. “For instance, we are seeing more businesses interested in taking bizSAFE courses in such areas as food safety in view of the recently implemented requirement of time-stamping all buffet and packed meals.”

TRAINING

Training trends

All types of industries are now looking into achieving productivity improvement through system and process improvements, with many industries taking on a more holistic approach to how they run their business.

“For example, service sector businesses are taking a technical approach when it comes to improving their processes, complementing their usual service training,” says Yang. “They are embarking on Lean Six Sigma implementation which was traditionally an ambit of the industrial sector.”

Industrial businesses on the other hand are realising the importance of including soft skills in their customer interactions and so are going for service training, she adds.

Industries that are traditionally labour-intensive are also changing the way they do business to cope with the shortage of workers. “Some companies are investing in innovation of their products, processes and people to do more with less,” says Colin Tan, Vice President, Product Development and Corporate Training, TÜV SÜD PSB Learning. “For example, Food and Beverage businesses have begun using automated equipment that enables food to be prepared with fewer people in the kitchen. Also, hospitals have redesigned their work processes and equipment so that fewer nursing staff are needed to man a ward.”

More importantly, Tan believes that training allows workers to step away from the daily demands of operations. “It gives them time to reflect, take stock and learn new knowledge and skills,” he says. “A training setting also allows people to practise skills (e.g. through role-plays) in a safe environment, where people have the opportunity to learn from mistakes without the consequences of real-life situations.”

Regular training allows workers to continuously refresh their skills, as each training module can be designed to be a building block, allowing workers to improve their current skills while building on new ones. In general, training helps workers to shorten the learning curve, get tips and advice from industry experts, and learn through sharing of experiences from the diverse mix of trainees in the class.

Reinvention of staff skillsets is almost a must in order to stay competitive. “The real players are those who are constantly evolving and re-skilling themselves to stay ahead of the game,” says Wu. issue 12.4

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Changing with the times Training programmes have evolved and adapted to stay relevant in the quick-changing business environments of today.

Training Vision adopts a consultative approach towards clients, developing new solutions customised to fit their needs. “We also constantly improve on our approaches to provide clients with the relevant technology in training delivery, for instance by adopting mobile learning, webinars, the use of new media and tele-presence,” says Shelley Wu, Marketing Manager, Training Vision Institute.

“We need to align to both current and future skillsets which include: the ability to think deep; staying connected; social intelligence; cultural competency; cognitive understanding; clarity and flexibility; and diversity thinking. The global landscape is changing and so there is a need for evolving skillsets to meet the challenging demands,” Wu explains.

Through close collaboration with the WDA, TÜV SÜD PSB Learning is able to keep in touch with the manpower development needs of various industries, enabling its courses to be updated and relevant.

“As CET centres under WDA/WSQ framework, our suite of programmes are continuously being refreshed to help develop the staff of client organisations, keeping them abreast of industry trends and changes,” says Yang.

Also, TÜV SÜD PSB Learning has developed strengths in both hard skills and soft skills training. “We work with many key clients who are industry leaders in their own right,” says Tan. “Such partnerships allow us to acquire and develop best practices to meet the challenges of quick-changing business environments.”

Assessing skills shortage

While training is important, implementing it in a haphazard manner will only reduce its effectiveness.

HR thus has to work towards assessing skills shortages within their staff. “HR can leverage on tools which enable them to hire the right candidate, thereby improving job fit and lessening skills shortages,” says Wu. For instance, Training Vision has a ‘Competency Based System’ that aligns staff skillsets to the job role of an individual. The system helps to assess staff potential and gaps, allowing employers to develop skills in areas such as behavioural, functional as well as technical competencies, and bridge gaps over time.

“It is a comprehensive tool that offers measurable results right from the start of hiring, to performance appraisal, individual development plan, career planning, succession planning and 360 assessment,” says Wu. Once gaps are identified, specific solutions are recommended to help staff to close the gaps.

Solutions can be in the form of formal training, knowledge acquisition, blended learning, on-the-jobtraining or even coaching.

Tan says that HR can conduct a needs analysis to identify learning gaps and determine relevant training programmes. “Sometimes, low productivity and performance and a lack of innovative ideas are indications of skills shortages,” he says. “Other signs

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include observation on the ground, feedback from supervisors and staff themselves. Customers’ feedback and complaints are also good indicators of skills shortages among staff.”

At a more strategic level, skills shortages can also be determined by understanding the organisation’s vision and objectives, defining the skills needed to get there, and analysing the current skills inventory to ascertain the skill gaps.

Popular programmes

There’s been an increased demand from PMETs who are looking to upgrade their skills either through executive development programmes or programmes in such areas as leadership and people management.

“Interestingly, with the government’s impetus in service innovation gaining momentum, we also experience an increase in demand for service-related programmes,” says Wu. “By recognising the need to enhance and improve service levels, employers are looking to equip their staff with relevant skills sets.”

Other popular training courses at Training Vision include English, IT skills, communications skills and EQ skills, which are part of the service skills set.

At TÜV SÜD PSB Learning, Lean Six Sigma is in demand as more organisations are looking at ways to reduce costs and improve profit through reducing defects, scraps, waiting time and so on. “Quality Management System courses are also in demand as more organisations seek system and process improvements,” says Yang.

As the Continuing Education and Training (CET) centre for Service Excellence and Employability Skills under the Workforce Development Agency (WDA) and Singapore Workforce Skills Qualifications (WSQ) framework, TÜV SÜD PSB Learning’s suite of Service Excellence programmes and Employability Skills training are becoming popular, says Tan. This includes the ‘Certified Service Professional’, a five-day training programme designed to equip workers with the mind-set and skills needed to serve professionally. “Other courses in the same framework, such as ‘Deliver Service Excellence’ for operations staff, and ‘Lead a Customer Focused Organisation’ for managers are also in strong demand by clients who use them to cascade their organisation’s vision, mission, values and service culture,” adds Tan.

profile

SMG Strategic Management Group

Building a Performance-Driven Culture Accelerating the Individual’s Performance S

MG Strategic Management Group was established in Singapore in 1996 and China in 2003.

Our Vision: To Accelerate Business Results by delivering Value as an Enabler of Change.

SMG has an excellent track record for customised learning solutions and consultancy services which have been well received by executives and leaders in the Banking and Finance, Education, Healthcare, Logistics, Pharmaceutical, Technology and Telecommunication industries, to name a few, across Asia Pacific.

What’s in it for You

» Approved Training Organisation (ATO) of Singapore Workforce Development Agency (WDA) » Programme Partner under the Business Management WSQ and Training Provider of the Leadership and People Management framework » BM WSQ funded programmes incorporate value-added services like learning support through group coaching sessions and outcomes measurement » Innovative, experiential learning methods, e.g. simulation, to accelerate skill proficiency » Customised, blended learning with hands-on approach and access to best practices » Wide range of solution suites for every client in both public and private sector organisations » Good mix of consultants with relevant business skills and experience

The Coaching Practice (A Division of SMG)

Grow Leaders Who Inspire Performance + For more information, visit www.smgts.biz + Call us today to get free consultancy on your needs: + Tel: (65) 6323 8020 + Fax: (65) 6220 7753 + Email: enquiry@smgts.biz

Our Focus:

SALES

Leaders who Build a Culture of Performance

LEADERSHIP

Lead Strategy Into Action STRATEGY

Grow Leaders that Inspire Performance PROJECT MANAGEMENT

Lead Projects as businesses

Building Experience, Through Experience Contact us at: Tel (65) 6323 8020 enquiry@smgts.biz

COACHING

Accelerate Sales Closure

Approved Training Organization | Experiential learning through Simulations | BMWSQ funded programs | Customized programs

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profile

Center for Creative Leadership

Looking beyond the boundaries –

the future of leadership development T

he world we are dealing with is becoming increasingly complex; organisations should place leaders across all levels and not just look to one leader for all the answers. The need for boundary spanning leaders is set to become a prevalent trend and HR professionals who recognise this, have to ensure that they align their people growth with the organisation’s business growth, and in fact align their leadership development with the business and strategy development.

Leadership as we know has largely emphasised the ability to lead vertically, and ironically ends where boundaries begin. More than ever, business leadership has to not only cut across horizontally, but also across stakeholders, demography and geographies. The advent of globalisation, advancement of technology, changing demographics, and managing multiples stakeholders, are just some of the elements that are driving this change in business leadership.

Therefore, HR professionals need to incorporate development of such leaders into their learning and development plans so that the key talents in the organisation can develop leadership skills that help them meet the constantly changing conditions and challenges of a global marketplace. The type of programme chosen for different individuals will be tailored to their needs and also depends on the skill set they need to develop and the time frame they have for Learning & Development.

The Centre for Creative Leadership (CCL) has more than four decades of research and practical know-how, and has developed a suite of learning and development programmes that can address most leadership development needs and help the HR professional groom leaders across various levels in the organisation. + For more information on CCL’s offerings, please visit apac.ccl.org, email ccl.apac@ccl.org or call +65 6854 6000.

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CCL’s programmes include:

» Open Enrollment Courses are based on CCL core leadership programmes that build the most critical skills for success at each level of

leadership. They are grounded in CCL’s “Fundamental Four” leader skills, driven by essential outcomes and focused on key requirements for success at each level. There are many scheduled courses available to the public, offering research-based, practical techniques and insights, as well as great networking opportunities with other top executives from a variety of backgrounds, cultures and industry sectors. » Custom Solutions which allows organisations to develop leadership competencies needed to meet specific challenges and business realities.

The solutions are tailor-made to each organisation’s specification. » Coaching Services are the best learning and development programmes for leaders identified within an organisation who need to master new attitudes and behaviours that drive business results. HR can plan this as a post-programme follow-on support or as a stand-alone service.

Coaching helps prepare a leader for a greater scope of responsibility or to make a leap forward in leadership capability. » Assessments are powerful drivers for learning and change. CCL’s assessment and feedback process helps the trainee measure where they are at, clarify needs and goals, and sets the direction for further development. CCL has developed an integrated approach to both its world-renowned assessments like 360 By Design®, and other popular assessments like MBTI®, Firo-B®, CSI® and many more.

And this year, CCL-APAC is please to bring in the Leadership at the Peak (LAP) programme to Singapore. A residential programme at the Capella Singapore, this programme is best suited for C-level and senior executives in the top three tiers of the organisation who are seeking to maximise their personal leadership power. The LAP programme focuses on a holistic approach to help executives handle the pressures and demands of leading at the top.

C

M

Y

CM

MY

CY

CMY

K

TO D E V E LOP A C R ED I B L E A N D TA L E N T E D L EA D ER S H IP P I P E L I N E

DEVELOPED A CAPABLE SET OF NEXT GENERATION LEADERS

My experience at the Center for Creative Leadership (CCL® ) made me see leadership from a completely new perspective. I learned that leadership is beyond myself and about the impact I make beyond my generation of peers. I started using techniques to identify and build a credible leadership pipeline through inclusive engagement, coaching support, and leading for behavioural change.

UPCOMING PROGRAMS IN SINGAPORE 2012

Leadership Development Program : 14 - 18 May • 30 Jul - 03 Aug • 24 - 28 Sep • 29 Oct - 02 Nov • 10 - 14 Dec Coaching for Greater Effectiveness : 6 - 8 Jun • 7 - 9 Nov Leadership Fundamentals : 13 - 14 Aug Assessment Certification Workshop NEW : 4 - 5 Jun • 5 - 6 Nov Leadership At The Peak NEW : 3 - 7 Sep • 3 - 7 Dec

For enquiries on open enrolment, customized solution and our other offerings, please visit apac.ccl.org, email ccl.apac@ccl.org or call +65 68546000

profile British Council

The Experts in Professional Development Our breadth of experience, globally and in Singapore, is unique. If you walk into our Toa Payoh Centre today you can see this instantly.

What hasn’t changed in the last twenty years is the quality of our offer. Quality is the most important commitment we make to our customers.

Indeed, in Singapore’s competitive environment, no organisation would be able to survive and grow over two decades without a proven commitment to its customers. From our people, our position and our products, we offer an unrivalled professional service.

Our client relationship managers is our most important commitment to our customers. approach each enquiry with individual That’s why we’re still growing he British Council’s attention, and with flexible delivery after two decades.

Professional Development options: We can customise our Centre has been in Singapore for training materials and deliver courses twenty years now. What began as a small Business for closed groups, or offer public courses made up Communications Unit has now blossomed into a of employees from different organisations. major soft skills provider, training over 8,000 One of the factors that make us unique is that employees a year in both private and public sectors. we are part of a large family. The British Council + British Council Our top ten customers are some of the biggest was founded in 1947 to promote cultural relations Toa Payoh Centre, #09-01 organisations in Singapore and around the globe. between the UK and other countries and today, we HDB Hub, East Wing We have made some changes since we first have 110 offices worldwide. In Singapore we are a + Tel: (65) 6397 2022 opened. In 2009 sustained growth of the business major provider of English language courses for + Email: contact@ meant we needed to look for new premises, and in individuals and organisations. Our breadth of britishcouncil.org.sg August of that year we set up operations at the HDB experience, globally and in Singapore, is unique. If + Website: Hub in Toa Payoh. Our new centre has fifteen you walk into our Toa Payoh Centre today you can www.britishcouncil.org.sg state-of-the-art training rooms and our location is see this instantly all around you; professional easily reachable from anywhere in Singapore. Our training, classes for kindergarten and school courses have changed too, from a small selection of children, English courses for adults, training for Business Skills workshops, to a wide range of over Ministry of Education teachers. At Toa Payoh, fifty courses which include written communication, we’ve got it all going on! This means that we know innovation, leadership and team work. about and understand the world our customers come from and live and work in; research has shown that educational background and experiences play a key Our top ten customers are some of the most part in our later development as individuals. Our successful organisations in Singapore and East Asia trainers know how to use this knowledge to get the + Singapore Airlines + Land Transport + Economic most out of individuals. Our reputation and Authority Development Board + Ministry of Manpower expertise is what brings people to us. The learning + Singapore Power + Aviva + Proctor Gamble Asia and development that happens keeps them coming + Resorts World Sentosa + Ministry of Defence + Accenture back, year after year.

QUALITY

T

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profile

TÜV SÜD PSB Learning

Adding value to your

workforce A

+ TÜV SÜD PSB Learning 1 Science Park Drive, Singapore 118221 + Tel: 6885 1488 + Email: learning@tuv-sud-psb.sg + Web: www.tuv-sud-psb.sg/ learning

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s the leading premier institute in Singapore and the region, TÜV SÜD PSB Learning is renowned for its holistic approach towards developing strong capabilities and competencies in people through its array of training and consulting solutions.

We offer our clients best-in-class employee development support ensuring that they nurture the right talent for business excellence. Our combination of rich curriculum, well-founded training methodologies, excellent teaching tools and best consultancy expertise gained from four decades of experience takes corporate and personal improvement to new heights.

With the widest range of well-structured and tailor-made training programmes that have received global recognition for their effectiveness, flexibility and customisable options, our solutions have helped organisations achieve excellence.

Ultimately, our consultancy services; public and in-company programmes; seminars and job placements; international study tours and signature teambuilding events help transform our clients’ organisations, enabling them to achieve business excellence through their people.

As an integral part of the training and consulting division of the TÜV SÜD group, TÜV SÜD PSB Learning draws upon on an invaluable pool of experts from all over the world.

TÜV SÜD is the world’s key provider of Certification, Testing, Consulting and Training services with operations in more than 600 locations globally. We are world renowned for our technical safety, practical expertise and expert

knowledge. Our standing in the world forum reflects the highest trustworthiness and our credentials speak for themselves. » Over 40,000 trained annually » 250 proprietary programmes and growing » More than 300 in-house and associate trainers and experts » More than 6,500 organisations supported across 26 countries » Worldwide partner network Our reputable trainers are recognised for their expertise and industry knowledge. Well-qualified and accredited with key government agencies both locally and internationally, they are considered among the elite in the people development arena.

Our multi-lingual trainers hail from countries across Asia and fuse local expertise with global experience to deliver solid people development solutions. Their wealth of experience in business consultancy and people training ensures that we impart our programmes professionally and effectively.

This diversity reinforces the industry proficiency, training mastery and adaptability we offer in providing engaging training programmes designed to help our clients ensure successful workplace and personal application.

Benefit from our accreditations and partnerships with Local Government Authorities and International Professional Accreditation Bodies to achieve powerful, practical and sustainable results with internationally recognised certifications that instill confidence in your business.

As a WDA-appointed Continuing Education and Training (CET) Centre for Employability Skills WSQ and Service Excellence WSQ, trainees benefit from heavily funded training programmes. Our involvement with agencies like the Employment and Employability Institute (e2i), participation in funding schemes such as the Skills Development Fund (SDF), Absentee Payroll Support, Workfare Training Support (WTS) and the Risk Management Assistance Fund (Workplace Safety and Health) also provides added support to our clients in achieving industry-specific staff development goals.

profile Kaplan Learning Institute

Committed to the Success of Every PMET B

ehind every successful organisation lies a dynamic leadership. Training over 50,000 participants in 200 organisations, Kaplan Professional is committed to the success of professionals, managers, executives and technicians (PMETs) in this knowledge- based economy through learning, training and development.

Kaplan Professional is all geared up to deliver cutting edge learning solutions to meet

your organisational needs â&#x20AC;&#x201C; at your door step.

The key begins with making training relevant to your organisation. As your consultant-partner, we conceptualise and prescribe a Total Company Learning Plan (TCLP) to support your cause.

Critical competencies are identified; performance gaps are closed; efficiency and productivity materialised to bring renewed growth and sustainability to your organisation.

We then synthesise your TCLP with our comprehensive suite of training programmes for every level of employment in your organisation.

Nobody is left out. Your strategic leaders acquire essential Business Management, Leadership and People Management skills; your managers gain competitive EDGE in driving and advancing their teams to efficiency; your operational staff attains a range of generic Workplace Skills to optimise their performance.

Your learning aims are achieved through this systemic learning pathway, designed to be exclusively unique to your organisation.

Our track record:

Workforce Skills Qualification (WSQ) Framework Workplace Skills EDGE (WPS)

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Business Management (BM)

Leadership People Management (LPM)

+ No. 1 Private Education Institution for Pursuing Professional Certification/Short-Term Courses and Workshops 2011 & 2010 (JobsCentral Learning Rankings & Survey) + No. 2 Most Preferred Private Education Institution 2011 & 2010 (JobsCentral Learning Rankings & Survey) + Top 3 Most Preferred Management Training Firm 2011 (Vendor of the Year Award Human Resource Magazine) + Top 3 Private Schools in Singapore 2010 & 2009 (AsiaOne Peopleâ&#x20AC;&#x2122;s Choice Awards) + WSQ Distinguished Accolade Award by WDA (Year 2010)

+ For more information on our WSQ programmes, please visit www.kaplan.com.sg/kli or call us at 6309 5738.

Key Drivers of Value Creation

MAKE KAPLAN YOUR CHOICE.

At Kaplan Professional, training and development is no longer perceived as an unfashionable outpost of HR, but more as a means to achieve management objectives. More and more, organisations are turning to Kaplan Professional to equip their people with the knowledge and skills that they need to fulfill their roles.

Leadership and People Management – LPM WSQ Designed for Leaders and Managers to chart corporate leadership capabilities and formulate a roadmap for leadership development.

Leadership and People Management (LPM WSQ) Supervisory Level

Duration

Course Fees

Apr

1

Build Team Relationship

2 days

$310.30

26-27

2

Encourage People

2 days

$310.30

9-10

3

Support Achievement of Results

2 days

$283.55

3-4

4

Manage Change

2 days

$385.20

21-22

Duration

Course Fees

Apr

May

Jun

3 days

$465.45

3-5

16-18

6-8

Leadership And People Management (LPM WSQ) Managerial Level 1

Develop Self

May

Jun

18-19

2

Enable People

3 days

$577.80

11-13

20-22

3

Manage Achievement of Results

3 days

$614.61

23-25

25-27

Business Management – BM WSQ Stay ahead in this fast-paced and constantly evolving environment, one needs to embrace knowledge updating and skills upgrading. To meet the changing trends and needs of the global economy and work climate.

Business Management (BM WSQ) Supervisory Level

Duration

Course Fees

Mar

Apr

May

Jun

1

Interpret Market Trends & Development

2 days

$192.60

1-2

19-20

17-18

19-10

2

Manage Programmes & Activities to Enhance Stakeholder Relationships

2 days

$192.60

4-5

3-4

7-8

3

Manage Budgeting & Forecasting Processes for the Business Unit

3 days

$288.90

28-30

25-27

29-31

27-29

4

Lead Team

3 days

$288.90

9-11

8-10

13-15

Business Management (BM WSQ) Managerial Level

Duration

Course Fees

Mar

Apr

May

Jun

1

Apply Basic Negotiation Skills & Techniques

1 day

$85.07

19

25

25

26

2

Identify & Establish Internal & External Stakeholders Relationship

1 day

$85.07

5

7

1

3

Display Critical Thinking & Analytical Skills

2 days

$170.10

12-13

9-10

11-12

4

Support Team

3 days

$254.70

2-4

2-4

5-7

Executive Development and Growth for Excellence – EDGE WSQ EDGE provides PMETs across sectors and job functions with a suite of generic skills that deepen capabilities to contribute to organisational growth and productivity.

Executive Development and Growth for Excellence (Level 4)

Duration

Course Fees

Apr

1

Support the Establishment of an Initiative & Enterprise Framework

2 days

$112.35

4-5

2

Solve Problems & Make Decisions at Managerial Level

2 days

$112.35

26-27

15-16

3

Lead Workplace Communication & Engagement

2 days

$112.35

25-26

28-29

25-26

4

Develop a Work Team

2 days

$112.35

25-26

21-22

25-26

Executive Development and Growth for Excellence (Level 5)

May

Jun 4-5 28-29

Duration

Course Fees

Apr

May

Jun

1

Apply Systems Thinking in Problem Solving & Decision Making

2 days

$112.35

9-10

28-29

18-19

2

Contribute to the Design & Development of a Productivity Framework

2 days

$112.35

23-24

18-19

3

Facilitate the Implementation of a Productivity Framework

2 days

$112.35

23-24

18-19

All prices listed are inclusive of 7% GST. For Singaporeans and Permanent Residents only.

Kaplan City Campus @ Orchard 51 Cuppage Road, Level 2 to 4, Singapore 229469 enquiry.sg@kaplan.com 6309 5738 Website: www.kaplan.com.sg/kli

Reg No: 199701260K (ERF: 20.05.2010 - 19.05.2014)

profile SIM Professional Development

Developing the true potential of professionals A

s productivity becomes a key focus in business today, new demands make it essential for individuals to have the right skills, knowledge and competencies to succeed.

For more than 47 years, SIM Professional Development (SIM PD) has played a leading role in providing Human Resource Development (HRD) solutions to professionals and corporations in Singapore and the Asia-Pacific region. Our learning and development services help companies build on their human capabilities to face current and future business challenges.

Quotes from our customers “Whenever I attend an SIM course, I always achieve what I set out to do: learning something valuable and useful. The quality of the course is always well-tested and assured. To me, SIM is the Rolex of the executive training industry” Simon Leong, Senior Manager, Singapore Turf Club

“The consultants of SIM are highly professional, equipped with the latest information and training techniques. They have helped us build an exceptional management team by meticulously designing programmes to suit our needs. The training and the follow-up provided so far has already started making a difference in the lives of our people, both in their official and personal capacity” Sanjiv Wijayasinghe, Director of HR, Suntel Limited, Sri Lanka

Executive Programmes

Our comprehensive range of executive programmes in areas such as communication, customer relationship, creativity, finance, leadership, marketing, negotiation, personal effectiveness and strategy has provided the pathway for thousands of working professionals to hone their knowledge and skills and equip them for peak performance in their respective fields.

In collaboration with professors from renowned overseas universities and institutes, we offer top-rate management programmes, such as The Job of the Chief Executive (JOCE). This flagship programme is now into its 32nd run and has been attended by more than 1,200 C-suite executives from 40 countries around the world. This five-day programme facilitates the sharing of best practices and helps chief executives and senior management look at the challenges of their role in today’s highly competitive and globalised world.

Customised HRD Solutions

As a strategic training and HRD partner, our dedicated team and extensive network of partner trainers will work with your organisation to align your human capital capabilities to meet your business’ learning needs. We achieve this by analysing your unique needs and requirements and developing customised learning and development solutions that produce sustainable competitive advantage and bottom-line results.

We have helped companies develop the competencies of their executives through our customised in-company training.

Contact us for more information: + Executive Programmes Tel: +65 6246 6746 Email: exec@sim.edu.sg + Customised Learning & Development Solutions Tel: +65 6248 9409 Email: ict@sim.edu.sg + Web: www.sim.edu.sg/pd

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Senior ManageMent annie @ 6248 9422 Leading With Questions May 14 & 15 Building a Winning Business Model May 21 & 22 The Back of the Napkin – Jun 7 & 8 Solving Problems with Pictures Positive Power & Influence® Jul 9 & 10

For customised learning and development solutions, call 6248 9409 or email ict@sim.edu.sg

general ManageMent kelly Leadership for the Future: Leading in a knowledge based economy Edward de Bono’s Six Thinking Hats Method® The Job of the Manager (JOMAN) I The Job of the Manager (JOMAN) II Passionate Teams – Inspired Action, Meaningful Results Corporate Transformation: Increasing Productively Innovatively Managing Employee Performance Emotional Excellence for Effective Leadership The Job of the Managers (JOMAN) III Media Management – Promoting The Art of Managing People (Version 2012) Media Management – Reacting Continuous Performance Management

@ 6248 9417 May 10 & 11 May 10 & 11/ Jul 9 & 10 May 14 – 16 May 16 – 18 May 21 & 22 May 24 & 25 May 28 & 29 May 30 & 31 Jun 4 – 6 Jun 7 & 8 Jun 13 – 15 Jun 14 & 15 Jul 16 & 17

pawn to queen

creativity & innovation Braindancing®

kathleen @ 6248 9407 May 10 & 11/ Aug 16 & 17 Jun 11 – 13 Building Business Brainpower Edward de Bono’s Lateral Thinking™ Jun 21 & 22 Finance kathleen Company Performance & Shareholder Value Financial Management for Non-finance Managers Management Accounting Tools for Effective Decision-making (For Non-finance Managers)

hr ManageMent eStina & develoPMent Leaders as Effective Coaches SIM Competent Trainer Programme (Basic) Tapping The Talent Potential Facilitation Skills: How to Conduct Meetings, Trainings, Facilitations by Getting Your People to Share their Ideas Training, Mentoring and Coaching: Upgrading People for High Performance and Productivity Marketing & BuSineSS annie develoPMent Conduct Your Own Marketing Research Managing Brand Equity and Positioning Developing Effective Marketing Strategies Empowering Your People in Business Development and Capturing of Opportunities Developing Winning Business Plans

May 9 & 10 | Booth 27 & 29 to win attractive prizes!

Register online at www.sim.edu.sg/pd For more information, call 6246 6746 or email exec1@sim.edu.sg Enjoy Special Rates as an SIM Member. Call 6248 9451 or email yvonneteo@sim.edu.sg for details.

Members of the SiM group

advanced ManageMent grace @ 6248 9414 PrograMMeS Sustainable Competitive Advantage Jun 18 – 22 and Leadership The Job of the Chief Executive (JOCE) Jul 1 – 6 coMMunication grace @ 6248 9414 Communicate and Be Heard May 15 & 16 Essential Business Writing May 16 – 18 Break Through Your Communication Barriers! May 17 & 18 Powerful Business Writing for Executives May 22 & 23 May 24 & 25 Listen And Connect Powerful Presentations May 28 – 30/ Jun 25 – 27 How to Speak with Greater Confidence, May 29 & 30 Purpose and Impact TM May 29 & 30 Writing Dynamincs Think On Your Feet® May 31 – Jun 1/ Jul 10 & 11 Better Spoken English Jun 4 – 6 Communicating for Leaders and Managers Jun 6 – 8 Proficiency in Technical Writing Jun 6 – 8 Grammar for Better Business Communication Jun 11 – 13 Presentation Essentials Jun 18 & 19 Cultural Connectivity Jun 21 & 22 Practical Communicative Business English Jun 21 & 22 TM Jun 27 – 29 Communication in 4Dimensions Corporate Taleblazers Jul 11 & 12 Jul 12 & 13 iCommunicate

@ 6248 9418 May 3 & 4 May 15 - 18 & 21 May 15 & 16 May 21 & 22 May 23 & 24

@ 6248 9422 May May May May

14 21 24 28

& & & &

15 22 25 29

May 31 & Jun 1

negotiation & legal kelly @ 6248 9417 Practical Aspects of Company Law May 10 & 11 Business Contract Law for Jun 14 & 15 Non-legal Professionals oFFice & adMiniStrative coral Peak Personal Performance Managing Relations @ Work for Administrative Professionals Telephone Etiquette Mastery Practical Management Skills for the Executive and Senior Secretaries

Visit us at HR Summit

@ 6248 9407 May 7 & 8 May 14 – 16/ Jun 4 – 6 May 21 – 23/ Jul 23 – 25

oPerationS ManageMent Financial Modelling Using Excel

@ 6248 9424 May 22 & 23 May 24 & 25 Aug 2 & 3 Jun 13 & 14 Jun 21 & 22

dawn @ 62486137 Jul 11 – 13

PerSonal eFFectiveneSS eStina & Productivity Productive Time and Stress Management FISH!™ EXPERIENCE: Bringing Passion to Work and Life Brain@Work Problem Solving and Decision Making Essential Business Etiquette

@ 6248 9418 May 15 & 16 May 18 Jun 7 & 8 Jun 11 & 12 Jun 12 & 13

Project ManageMent eStina @ 6248 9418 Introduction to Project Management Jun 1 The Art of Project Management® Jun 6 – 8 Project Management Professional (PMP®) Jun 11 – 13 Certification Test Preparation Course The Art of Project Management® Jun 18 – 20 SaleS & cuStoMer dawn @ 6248 6137 relationShiP May 15 & 16 Service Excellence through Self-efficacy and Learning from Services Breakdowns SuPerviSory ManageMent coral Power Tools for Supervisory Effectiveness The Supervisor as an Inspiring Leader Skills for Supervisory Management

@ 6248 9424 May 28 & 29 May 31 & Jun 1 Jun 6 – 8

teaM leaderShiP & annie interPerSonal SkillS From Contact to Connections…

by Engaging Conversations Influencing, Persuasion and Personal Empowerment Skills Assertiveness Skills for Managers Assertiveness Skills for Front-line Staff How to Manage, Motivate and Lead a Winning Team NLP for Professionals

@ 6248 9422 May 3 & 4 May 8 & 9 / May 16 & 17 May 9 – 11 May 14 & 15 May 17 & 18 May 29 & 30

profile Institute for Adult Learning

Bringing the best in Continuing Education and Training (CET) to your organisation G

+ For more information on IAL, visit www.ial.edu.sg

48

issue 12.4

supplement

rowing organisations or those seeking to grow cannot ignore training to build staff capabilities and productivity.

But how best to meet your training needs? What is the best way to assess the effectiveness of training? Or simply how do you maximise your training buck?

Ask the experts.

Since 2008, the Institute for Adult Learning (IAL) has been focusing on efforts to raise capabilities in training design, delivery and assessment.

It leads the way in encouraging innovative ways of delivering training and investing in research and development for workforce enhancement.

It prides itself as a one-stop consultancy that services every aspect of an organisation's CET and Human Resource (HR) development needs - from research to consultancy to training.

In short, it is an end-to-end CET solution provider.

Leading the field in HRM and CET practices

IAL has also led the way in several key Human Resource Management (HRM) and CET initiatives in Singapore.

It has initiated several schemes within the mandatory Advanced Certificate in Training and Assessment (ACTA) qualification that is essential for any adult educator in Singapore's Workforce Skills Qualifications (WSQ) system.

These include the On-the-Job (OJT) Training track and the Recognition of Prior Learning (RPL) assessment pathway for existing HRM practitioners. RPL acknowledges a trainer’s previous experience and skills and is used to grant credit for ACTA modules.

IAL has also pioneered the Singapore WSQ Diploma in Adult and Continuing Education (DACE) with a graded assessment methodology.

In 2009, IAL set up the Adult Education Network (AEN) Singapore, a professional membership scheme for trainers and adult educators to collaborate and share knowledge.

IAL also administers a $3m CET innovation fund. Set up in 2010, it seeks to encourage CET professionals to pioneer new and innovative methods of workforce enhancement.

One of the feathers in IAL’s cap is its international symposium - the Adult Learning Symposium (ALS). From its inaugural event in December 2008, the ALS has grown into a flagship showcase for IAL that further cements its international standing. This year’s ALS will be held on July 5 and 6 at the Resorts World Sentosa with the theme: “New Frontiers in Learning and Work”.

Says Ms Gog Soon Joo, Executive Director of IAL: “We have the passion to co-create a highly effective continuing education and training system with key stakeholders – be it companies, industry associations, training organisations or government agencies. This passion is coupled with our in-house expertise as well as our network of research partners that span the globe – Asia, Australia, Europe and the US – built over the past four years.”

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Adult Learning Symposium 2012

NEW FRONTIERS IN LEARNING AND WORK 5 and 6 July Resorts World Sentosa, Singapore

Early Bird

Special!

REGISTER

NOW

For more information, please visit www.ial.edu.sg or email: als2012@eventslineup.com

Now till 1 June 2012 *$500 (AEN Members) *$750 (Non-AEN Members)

FUTURE-PROOF your training design and delivery Global economic challenges like globalisation and technological developments are impacting workforce development efforts, adult learning and skills training. Find out how the Adult Learning Symposium 2012 offers you a strategic platform to: • Gain insights into the latest research in learning and training • Develop your own best-practices in workplace learning • Check out the latest learning tools and technology, as well as emerging new training approaches Be excited by the work and thoughts of this year’s international and local experts in their respective fields.

Diana Laurillard

Stephen Billett

Chair of Learning and Digital Technologies, London Knowledge Lab

Professor of Adult and Vocational Education School of Education and Professional Studies, Griffith University (Mt Gravatt campus)

Alan Felstead

Jörgen Sandberg

Research Professor at Cardiff School of Social Sciences, Cardiff University

Professor of Management and Organisation, The University of Queensland, Australia

The symposium is for: • Leaders of CET institutions or companies with in-house training capabilities • Professional and In-House Adult Educators involved in training delivery, curriculum development and assessment design • Human Resource Development Professionals involved in staff/workforce development and training

Delegate Type

Early Bird (before 1 June 2012)

Standard

Adult Education Network (AEN) Members

$500*

$700*

Non-AEN Members

$750*

$880*

International Delegates

$1200

*Local participants are required to add 7% GST.

Peter Schwartz Senior Vice President, Global Government Relations and Strategic Planning, Salesforce.com

My job is to help organisations think about the future in an uncertain world.

An internationally renowned futurist and business strategist, Peter worked with hundreds of corporations, governments, and institutions to create alternative perspectives of the future and develop robust strategies to thrive in a changing and uncertain world.

Peter will be touching on the key issue of human capital and people development in the face of future risks and challenges confronting companies and nations at the Adult Learning Symposium.

www.ialsymposium.com.sg