HRM 11.12 Supplement

Free with HRM Issue 11.12

annual guide to

HR services 2012 Featuring: + Compensation and benefits + Recruitment + Training and development + HR technology + Relocation + MICE

Annual Guide to HR Services

hrm11.12

FEATURES 6 HR Forecast 2012

While global economies enter a period of uncertainty, local market sentiments in Singapore have remained mainly positive with companies planning to expand their headcount in the new year. Yet it is probably wise for HR to stay vigilant, and respond to changes with flexible policies, say our experts.

10 Paying the way forward

An uncertain economic outlook is expected to keep wages stagnant if not lower. HRM looks at projected salary levels for both local and foreign talent by market experts

18 Tackling the talent conundrum

As economic uncertainty abounds, will the local job market continue to project a positive outlook with a healthy number of vacancies? How will employers continue to remain productive with a tightening talent pool?

28 Jump start your productivity

Raising productivity is one of the best ways to counter an economic downturn. Here is a look at the hottest training and development programmes that companies are putting their money on to help employees reach their maximum potential

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38 Computing for HR

Advancements in software technology are creating significant productivity improvements, particularly for HR professionals who are using increasingly sophisticated HR and talent management systems

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46 Talent on the move

Job prospects in Asia are currently the strongest in the world as the US and Europe face economic uncertainty. Talented employees across the globe are relocating to the region, eyeing new work opportunities. Right on cue, serviced apartment providers are opening new accommodation facilities in the coming year to meet increased demand

62 Growing MICE

The MICE market is growing phenomenally in Singapore and operators are upping their ante to provide the best facilities and services to draw in the crowds. HRM speaks to standout players to find out what they anticipate in the coming year

Published by Key Media Pte Ltd 121 Telok Ayer Street #02-01 Singapore 068590 Tel: +65 6423 4631 Fax: +65 6423 4632 Email: info@keymedia.com.sg

MICA (P) 158/07/2010 ISSN 0219-6883

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profile Resorts World™ Sentosa

Discover the extraordinary world of M.I.C.E. at Resorts World™ Sentosa Say Hello to the Extraordinary

Resorts World™ Sentosa – Asia’s ultimate destination – is Singapore’s first integrated resort that promises the richest experiences to last a lifetime. It is also proving to be the premier MICE destination, offering a versatile choice of venues both indoors and outdoors from mega conventions and exhibitions for thousands of delegates to formal receptions and intimate events.

Along with an exciting array of entertainment, shopping and dining experiences, world-class hotels and the region’s only Hollywood movie theme park, Universal Studios Singapore®, it has some of the best facilities and organisational amenities to assist in making any event a success.

Unparalleled Event Venues

+ Tel: +65 6577 9977 + URL: www.rwsentosa.com + Email: mice@rwsentosa.com

The venue and event offerings at Resorts World Sentosa pack a punch not only because of its ability to cater to 35,000 delegates at any one go, but more so, the quality of the unprecedented event options never available in this part of the world.

World-renowned leisure and entertainment offerings at Resorts World Sentosa can be combined to create Asia’s most attractive event venues for a holistic corporate engagement programme that encompasses meetings, team building activities, corporate retreats and entertainment all in one location. For the most memorable Dinner & Dance experience ever, celebrate it at the Compass Ballroom.

Don’t miss your chance to book our exclusive Dinner & Dance package from now till 30 December 2011.

DBS Dinner & Dance in Compass Ballroom

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New York in Universal Studios Singapore®

Universal Studios Singapore®

At Universal Studios Singapore, organisers have access to some of the biggest names in pop culture and the most imaginative, skilled professionals in the industry. The newly launched and highly anticipated Scavenger Hunt is now available for bookings. Other corporate incentive packages and special rates are also offered for family days and bulk purchase. With outstanding themed venues, unparalleled entertainment options and an event space that stretches the entire park, organisers can create a memorable experience that guests will never forget.

Maritime Experiential Museum & Aquarium™

Embark on an interactive voyage along the Maritime Silk Route, discover precious maritime artefacts and experience a shipwreck in the world’s first multisensory typhoon theatre – all at the Maritime Experiential Museum & Aquarium.

This new addition opens up to more choices of unique incentive venues and event opportunities.

With a breath-taking view facing the harbour, the waterfront viewing deck is ideal for mid to largesized functions, allowing guests to enjoy the sea breeze whilst sipping their wine away.

Maritime Experiential Museum & Aquarium

Send your staff on a mission that takes them all the way from the streets of New York to the pyramids in Ancient Egypt! Held at the region’s first world-class movie theme park, the Scavenger Hunt Team-Building Programme at Universal Studios Singapore® creates a unique and dynamic team bonding experience unlike any other.

m-building venue!

Not your typical tea

Leave the office behind and scour the theme park as a team. Universal Studios Singapore the only place where you can work and still have fun!

Find th e clue the puzs and solve zles

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LET THE HUNT BEGIN! +65 6577 9977

www.rwsentosa.com

mice@rwsentosa.com

Battlestar Galactica® Universal Studios. © Universal Network Television LLC. All rights reserved. Shrek, Madagascar and all DreamWorks Animation elements and related indicia © 2011 DreamWorks Animation L.L.C. Jurassic Park® & © Universal Studios/Amblin Entertainment. All rights reserved. UNIVERSAL STUDIOS, UNIVERSAL STUDIOS SINGAPORE, RIDE THE MOVIES, Universal Globe logo, and all Universal elements and related indicia™ & © Universal Studios. All Rights Reserved. Resorts World™ & © Genting International Management Limited.

Resorts World, the Resorts World logo and all Resorts World elements and related indicia™ & © Genting International Management Limited. All rights reserved.

profile Frasers Hospitality Pte Ltd

Inspired Living for frequent travellers around the world

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rasers Hospitality Pte Ltd (Frasers) is the award-winning global serviced residence arm of Fraser & Neave, Limited, a major Singapore conglomerate.

It was established in 1998 with the opening of its two flagship properties in Singapore.

Today, 13 years on, the Fraser collection comprises 46 properties in over 29 key gateway cities around the world. Fraser Suites, Fraser Place and Fraser Residence each target focused lifestyle segments of mid and longer-term guests. Together, the brands upload the same vision of setting the gold standard for serviced accommodation living.

In 2009, Frasers made the move to tap on the emerging frequent traveller market by launching Modena, a refreshing and energised approach to short and mid-term accommodation aimed at meeting the needs and aspirations of today’s “road warriors”.

Frasers to add another 26 properties over the next three years Frasers Hospitality Pte Ltd will add another 26

Fraser Suites Chengdu

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new properties and manage a total of 72 properties across 32 cities by the end of 2013.

The progressive expansion plan kicked off with the opening of the group’s fourth property in Singapore, Fraser Residence Orchard on 24 March 2011.

2011 saw Frasers open a dozen new properties worldwide in cities including Jakarta, Suzhou, Chengdu, New Delhi, Doha, Istanbul and Budapest. The momentum will pick up in 2012 when Frasers opens a further 13 properties.

“More important than the physical expansion of our properties and facilities, our ‘eyes’ are on maintaining and growing standards around the world,” said Choe Peng Sum, CEO of Frasers Hospitality Pte Ltd. “Our goal is to grow aggressively but in a measured manner so that we can uphold the gold-standard services that Frasers is known for,” he said. + Frasers Hospitality Pte Ltd + Tel: +65 6898 0800 + Email: sales@frasershospitality.com + Web: www.frasershospitality.com

Fraser Suites River Valley Singapore

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HR forecast 2012 While global economies enter a period of uncertainty, local market sentiments in Singapore have remained mainly positive with a number of companies planning to expand their headcount in the new year. Yet it is probably wise for HR to stay vigilant and respond to changes with flexible policies, say our experts

By Sumathi V Selvaretnam

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he past 12 months marked a buoyant period for Singapore businesses as they removed hiring freezes, reinstated bonuses and expanded their workforce. However, the current volatility in the global economy is raising questions on whether this positive outlook will extend into the new year.

While the European and US markets are facing rising unemployment, the Ministry of Manpower’s Q3 Employment Situation Report showed strong employment growth in Singapore, with the addition of 32,000 jobs.

The unemployment rate of 2.0% is further evidence of Singapore’s tight labour market, says Karin Clarke, regional director for Singapore and Malaysia, Randstad.

Yet, there is no room for complacency. “Companies need to apply HR strategies that allow them to be flexible in retaining staff, should Singapore experience an economic slowdown resulting from challenging European or US economies,” Clarke says.

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Stephen Tjoa, Partner, HR, KPMG Singapore, agrees. He says that it is important for HR to remain nimble and quick to respond to changes. “Our HR team works closely with our top leadership and business functions to address the rapidly changing business environment.� The company achieves this by monitoring key economic and performance indicators, and drawing up various contingency scenarios to better prepare itself for possible outcomes.

In such situations, outsourcing and streamlining some work functions can help HR play a more strategic role in the organisation. Brady Corporation, for example, is currently outsourcing its payroll functions across Asia. The company is also planning to hire a process improvement manager to increase the efficiency and effectiveness of its work processes, says its HR Director, Vincy Ng.

Challenges ahead

Most organisations that HRM spoke to agreed that talent attraction and retention is issue 11.12

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“Companies looking to retain top talent and to compete effectively in a tight labour market must employ sophisticated human capital strategies that include fasttracking leadership development and up-skilling of the current workforce” Karin Clarke, Regional Director for Singapore and Malaysia, Randstad

the biggest and most enduring challenge for HR. According to KPMG, there is an increasing demand for good talent and greater mobility of talent people across borders. “With more options available for good talent both locally and overseas, I expect our focus on hiring and retaining to remain in the near future,” Tjoa says.

Companies with offices in the Asia region are also feeling the strain. For Brady Corporation, the retention of top talent in China remains a huge challenge as demand continues to outstrip supply, says Ng. Economies in many parts of the region are also gaining strength and governments are coming under pressure to raise wages and benefits for the population, observes Jan Smits, CEO, InterContinental Hotels Group (IHG).

“The effects of labour legislation and mandatory wage increases will be one of the key HR challenges.” To tackle these challenges, IHG will be placing greater focus on localisation programmes and internal succession planning.

In Singapore, as the entry criteria for expat and foreign workers tighten, Randstad predicts companies will face challenges filling critical roles.

“Whether that be leadership and professional specialist roles, or those in the lower income high-volume bracket. The war for talent looks set to be extreme for the foreseeable future,” Clarke says.

Training and development sometimes take a backseat during a period of economic uncertainty. But this should not be the case, says Clarke. “Companies looking to retain top talent and to compete effectively in a tight labour market must employ sophisticated human capital strategies that include fast-tracking leadership development and up-skilling of the current workforce.”

Engaging Gen Y and beyond

Talent attraction and retention among the younger generation of workers can be particularly challenging, say companies. “Gaining insights to the + Retention, inspiration and growth of younger mindset and motivation of the next generation is workforce (Generation Y &Z) critical, especially in emerging markets with a + Better use of technology in talent attraction younger population, such as India and the Middle and recruitment East,” Smits says. His organisation plans to leverage + Building the best employer brand possible to on new technologies and social media to reach out to attract the best and brightest this group of employees.

IHG represents a growing number of employers who are realising the possibilities offered by social media. In fact, a survey by Jobvite.com revealed that nearly two-thirds of employers have achieved successful hires through social networks. Some 55% of them also plan to increase their budgets for social recruiting in 2012.

“The data show that recruiting departments, like marketing departments, are reaching and engaging their targets in multiple social networks,” says Dan Finnigan, President and Chief Executive Officer of Jobvite. “The fastest moving companies increasingly use the richness of profiles in LinkedIn, the power of online connections in Facebook, and the instant reach of Twitter to develop valuable talent pools and make new hires.”

HR wishlist for 2012

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Paying the way forward An uncertain economic outlook is expected to keep wages stagnant if not lower. HRM looks at projected salary levels for both local and foreign talent by market experts

By Priya de Langen

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here are many factors that help attract and retain talent and a major one is the salary and compensation that organisations offer to employees. According to the Michael Page Employment Index Singapore for the fourth quarter of 2011, employers are positive of the business environment but 29% of surveyed employers stated that the rising cost of salaries is a key business concern.

Recruitment firms and experts say that although Singapore will experience business growth in 2012, with economic uncertainty around the globe, salaries will increase minimally or even remain stagnant except in industries that have a serious shortage of talent. However, they note that with the tightening of qualifications of foreign workers next year, organisations are expected to increase wages as well as benefits to attract foreign talent.

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Packages in the new year

“Salary trends are expected to be stagnant or be below inflation across the region for 2012 due to the global economic slowdown”

Global economic slowdown mixed with a cautious approach adopted by organisations will be a major reason for offering low pay increments for the upcoming year, say recruiters. According to the latest statistics, Singapore has an estimated inflation rate of 5.5% (in September) but salaries are lagging behind and are expected to do so in 2012.

“Salary trends are expected to be stagnant or be below inflation across the region for 2012 due to the global economic slowdown,” explains Pan Pan Zaixian, Director, Zaixian, Director, Financial Services & Legal Divisions, Robert Walters Financial Services & Legal Divisions, Singapore. He adds that companies are looking to keep business costs lean Robert Walters Singapore and would probably adopt a cautious approach before adjusting salary levels.

However, some other experts say that despite global woes, Asia employees will receive higher wages in 2012. Andrew Norton, Regional Managing Director of Michael Page, South East Asia, says that in the recent 2011/2012 Salary Employment Forecast Report for Singapore, 42% of employers revealed that they will be awarding 4–6% increases to their employees over the next 12 months.

However, he does add that these wage increases will not be sustainable in the long run. “We would advise our candidates to be realistic about salary expectations and instead, place greater emphasis on building the necessary skills and experience to better manage their careers,” says Norton.

Conversely, recruiters agree that in sectors and levels that have a shortage of skilled talent, organisations will offer increased wages and extra of surveyed employers have benefits to attract and retain talent. Karin Clarke, recruited foreigners in the Regional Director, Singapore & Malaysia for Randstad, last six months of this year says that “companies will need to keep their salary packages at a competitive level to retain professionals as the battle for talent tightens.”

She expects that at skilled professional and managerial levels, where talent remains short, salaries will be under pressure and not likely to ease over the next year. Moreover, Clarke says that sectors such as banking & financial, services and manufacturing will see a reduction in salary pressures but construction, engineering and R&D will see a continued rise in salaries as she says that they are “chronically talent short.”

Pan notes that vendors from industries that are closely tied to government-related spending such as transport, housing and the supply chain would probably fare better than others in Singapore, as the government is keen to boost the economy.

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Planning for 2012 In this uncertain economic climate, employers need to refocus their action plans to engage and compensate workers. The Compensation Planning 2012 report gives a few tips + Communicate and let employees know their options, benefits, career path, and training + Make reward decisions based on employee needs and motivations + Discover the EVP – what’s important to your workers – and build a compensation plan with that in mind

Foreign offers

According to figures by Ministry of Manpower, non-residents formed nearly a third (30.3%) of the labour force in Singapore in June 2010. The tighter control of foreign workers through new qualification categories for the employment pass (EP) that is to come into effect in 2012 will have an impact on salary packages for skilled foreign employees.

The Michael Page Employment Index Singapore for the fourth quarter of 2011 revealed that 70% of surveyed employers have recruited foreigners in the last six months of this year. Experts say that there will be a continuing need for foreign talent and organisations would need to pay competitive salaries to attract these people.

Clarke says “with a third of the current working population foreign, wages and salary packages will need to increase in order for employers to effectively staff their companies and facilitate business growth.” She says that the tighter control will drive salaries up which would lead to organisations having to pay more for skilled and semi-skilled workers.

Under the new EP qualification, the qualifying salary for the Q1 Pass will be increased from S$2,800 to S$3,000, while for the P2 Pass it will be raised from $4,000 to $4,500. Pan, on the other hand, notes that there could be only a small proportion of salaries raised to qualify for EPs to bring in foreign talent. Subsequently, he adds that there has been “an increasing number of employers looking at alternatives such as the S-Pass, which allows mid-level skilled foreigners who earn a fixed monthly salary of at least $2,000 to work in Singapore.”

Recruiters say that besides monetary benefits, organisations could also offer other forms of compensation in order to attract foreign workers. Clarke points out that additional leave benefits, more travel incentives and offering education courses or subsidies for furthering education could help attract skilled foreign workers.

The bonus packet

Bonuses are expected to be moderate given the economic climate and especially in specific industries compared to others, say recruiters.

According to Pan, the US and European investment banks’ bonuses will closely mirror the post-GFC period, with Asian institutions paying slightly better bonuses.

Clarke predicts that bonuses for the upcoming year will be more modest than the ones paid in 2011 (from 2010) largely due to uncertain economic times in Europe and in the US, which are economies that Singapore relies on.

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advertorial Thomson Lifestyle Centre

Thomson Lifestyle Centre

Celebrates life with you A Dr Derek Koh, Head of Thomson Lifestyle Centre

s the saying goes, “Health is Wealth”. Without good health, one is unable to fully appreciate the joys of life or effectively face the challenges that it presents. Early detection and management are essential tools in allowing one to play an active and informed role in taking charge of one’s health.

Thomson Lifestyle Centre advocates this belief and wants to partner its patients in the path to good health. Thus, for the past 10 years, it has been providing its patients healthcare solutions with a holistic approach in health enhancement and support. Its services include: » Health screening services » Healthy aging programmes » Weight management services » Chronic disease follow-up

+ Thomson Lifestyle Centre is located at #10-14/15, Novena Medical Centre (above Novena MRT Station) + For enquiries and appointments, please call 6352 6550 / 6559 during office hours, or e-mail: lifestyle@thomsonmedical.com

Understanding your needs

While providing good medical care, Thomson Lifestyle Centre does not forget the importance of comfort, service and convenience. On-site specimen collection for laboratory analysis, ample parking, accessible public transportation and an emphasis on efficiency and customer service ensures it always delivers a positive experience.

Work productivity, health and you With work-life balance playing a significant role in modern urban living, the link between health and job performance cannot be ignored. “Practicing preventive health programmes in the workplace will not only help the corporation address issues related to staff’s absenteeism and medical expenses, but also improve employees’ health and consequently productivity,” Dr Derek Koh, Head of Thomson Lifestyle Centre, says. “Thus, having an effective health programme is a win-win situation for both corporations and employees.”

Thomson Lifestyle Centre goes the extra mile by understanding there is no “one size fits all” healthcare solution for every company. Indeed, customised programmes may be designed to meet the unique needs of the corporation. With its focus on customer service, convenience, efficiency and comfort, Thomson Lifestyle Centre comes up top in mind as a partner for quality healthcare management.

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profile

Adecco

HR & Staffing Solutions Expertise in 2012

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012 will present both opportunities and challenges for human resource professionals in Singapore and it’s clear that the world of work will continue to change at a rapid pace. That’s where Adecco comes in. For over 26 years, Adecco Singapore has been supporting international and local organisations to find the right talent at the right time. Adecco consults with its clients to identify the best and most appropriate staffing solutions to meet their specific needs. It’s this comprehensive understanding of strategic ways of working that has supported the company on its journey to becoming Singapore’s leading provider of talent.

Adecco Singapore is part of the Adecco Group, a Swiss-based Fortune Global 500 company with over 33,000 employees and more than 5,500 offices in over 60 countries and territories around the world. Globally, the group connects more than 750,000 colleagues with over 100,000 clients every day.

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Throughout Asia Pacific, Adecco puts people to work every day in Australia, China, Hong Kong, India, Japan, Malaysia, New Caledonia, New Zealand, Singapore, South Korea, Taiwan, Thailand and Vietnam.

The Adecco Group in Singapore includes Adecco, LHH/DBM, Templar International Consultants and Spring Professional Staffing Asia – with each business complementing the others and allowing the group to offer comprehensive human resources and staffing solutions to its extensive client base.

Adecco Singapore’s General Staffing offices are conveniently located in Tampines, Jurong and in the city on Scotts Road. Adecco Professional Staffing offices offer positions in Banking, Engineering, Events & Exhibitions, Hospitality & Retail, Information Technology, Medical & Science, Technical and for Japanese speaking candidates. In 2011, Adecco Solutions was launched in Singapore, delivering managed service and recruitment process outsourcing solutions and greatly adding to the group offering. + For further information, please reference www.adecco.com.sg, www.thesingaporejobblog.com or find Adecco on Facebook at www.facebook.com/AdeccoSingapore

profile

The GMP Group

Your one-stop solution GMP Technologies

GMP Technologies focuses on IT, Engineering and Life Sciences positions. Our database includes a deep pool of highly qualified applicants while the organisations we serve range from the world’s leading corporations to emerging high-growth companies and key specialist firms.

GMP International

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ounded in 1991, The GMP Group is one of Asia’s leading staffing and human resource consultancies. Our business is in shaping destinies.

As a total solutions provider, our aim is to help fulfil the aspirations of individuals and create new possibilities for our partners as a strategic global partner in people solutions.

GMP’s service is all-encompassing, with our specialised business units offering their own distinct services to cater to the clients’ niche. The six specialist divisions are:

GMP Recruitment

+ The GMP Group 1 Raffles Place #57-00 One Raffles Place Singapore 048616 + Tel: (65) 6736 2022 + Fax: (65) 6736 2155 + Email: info@gmprecruit.com + Web: www.gmprecruit.com

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GMP Recruitment specialises in staffing services for junior to mid-management positions in all industry sectors that include: » HR & Administration » Accounting & Finance » Customer Service, Communications & Marketing » Retail, Food & Beverage » Sales, Supply Chain & Logistics » Industrial Services (skilled and semi-skilled staff)

GMP Banking

GMP Banking is a dedicated recruiter for financial institutions such as banks, stock broking houses, insurance firms and fund management companies. It works with some of the world’s leading financial institutions, assisting them with the recruitment of junior to senior management positions within operations, front, middle and back-end office functions.

GMP International serves our clients’ needs by sourcing, recruiting and providing personnel support from various countries for various positions.

Covering a range of industries from retail, hospitality to manufacturing, we bring in foreign workers who not only can easily adapt to their new working and living environments, but also offer valuable skills and experience to the industries that demand them.

GMP Consultancy

GMP Consultancy provides outsourcing services and professional advice on organisational development issues such as flexi-work arrangements, work redesign and outplacement services.

And under this division, Career Architects helps working professionals assess and explore career options, and guides Singapore’s younger generations to acquire skills and knowledge that will ease the transition from school to the working world.

GSI Executive Search

GSI Executive Search, the headhunting arm of The GMP Group, is focused on international searches for senior management positions. GSI is committed to make its clients’ businesses more profitable through the selection of the best available executive leadership talents.

With our global network and specialist divisions to provide industry-specific HR solutions, we truly offer “one-stop” solutions to clients.

Today, GMP is headquartered in Singapore with offices in China, Hong Kong, Malaysia and Thailand. The Group’s extensive network and comprehensive services have, once again, reaffirmed GMP’s role as one of the most dynamic staffing professionals in the region.

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Tackling the talent conundrum As economic uncertainty abounds, will the local job market continue to project a positive outlook with a healthy number of vacancies?

How will employers sustain their productivity with a tightening talent pool? HRM reveals recruitment strategies for 2012

By Shalini Shukla-Pandey

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usinesses in Singapore are still taking on employees, even though the economic outlook is not as bright as last year. According to the Regus Business Confidence Index, more than half (68%) of Singapore companies report that they plan to increase headcount in the next two years. This is despite a downturn in the Regus Business Confidence Index, in which Singapore has slipped 29 points from April 2011, to 117 in September this year.

“The report finds that, six months on from a rosy start to 2011, the global outlook has suffered a clear reverse,” comments Filippo Sarti, CEO, Regus Asia-Pacific. “However, national business sentiment and activity does not seem to be unduly affected, with businesses actively investing in their most valuable asset: people power.”

Adecco also sees 2011 as a year of job growth, with companies continuing to be

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in IT, telecommunications and also the pharmaceutical and biotechnology sectors.

Leigh Berryman, CEO for Maccine Pte Ltd, a Singaporebased preclinical research organisation, says, “in the pharmaceutical of Singapore companies report industry, despite the that they plan to increase low general business headcount in the next two years confidence, the Source: Regus Business Confidence Index optimistic about adding to movement is towards their workforce – although a leaner, smarter ensuring that their employee development process base remains as flexible as possible. “It’s the and Singapore is positioning itself as a global flexibility of the workforce going forwards player in the increasingly pivotal field of that will be very important for most translational research. organisations,” says Lynne Ng, regional “Thus, we see a boom within this segment director, Adecco SEA. as Singapore continues to build increasing Josh Goh, assistant director, Corporate scientific mass and competence through the Services, The GMP Group, is more cautious, recruitment of appropriately qualified people. saying the uncertain global economic We see that a critical level of local expertise outlook coupled with Singapore’s declining has already been passed and that having a exports will affect the job market for 2012 strong community of these types of experts and many companies will still take the ensures a relatively smooth recruitment of cautious approach to hiring. “Companies other, like-minded experts,” notes Berryman. will use their bottom lines to determine hiring activities for the year.”

Alternative employment options As an indicator of the changing structure of Industry highlights employment, hiring intentions show a Goh says that with integrated resorts particular emphasis on freelancers, graduates flourishing and a surge of hotels and retail and remote workers – as firms now seek establishments, companies in the service competitive advantage and growth in the sector such as retail and hospitality will be months to come. Signalling a clear move first and foremost in ramping up headcount to towards more flexible working practices, 50% keep up with the demands of the industry. Ng of Singapore companies surveyed for the agrees, adding that she expects to see growth Regus report say they plan to hire more

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“Employers might even consider offering job opportunities to stay-at-home mothers and older workers, or review their work processes to encourage more from this pool of candidates to join or return to the workforce” Josh Goh, Assistant Director, Corporate Services, The GMP Group

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freelance staff, and 32% will employ more remote workers in 2011/12.

Sarti points out, “in Singapore, where unemployment was reported to be 2.1% in June (according to the Ministry of Manpower’s Labour Market Report for Q2), freelance and remote working are becoming an increasingly popular solution to boost headcount while remaining flexible and rapidly scalable.

“In addition to this, by taking advantage of solutions already available on the market, it is possible for even very small operations to establish a low-risk presence in their target markets without making lengthy premises or equipment commitments and allowing them to expand or withdraw depending on volatile market conditions,” he adds.

Ng also believes that companies will continue to explore temporary and contract staffing options, especially when skill sets are in short supply in Singapore’s tight labour market. “It’s also likely that more companies will look at staffing outsourcing solutions that not only produce savings, but also allow for added workforce flexibility.”

With the recent changes to the labour laws, employers will have to think twice about the notion that foreign labour is cheap, and reassess the local talent pool before directing their recruitment needs towards foreigners, says Goh. He says that employers might even consider offering job opportunities to stay-at-home mothers and older workers, or review their work processes to encourage more from this pool of candidates to join or return to the workforce – a problem where part-time, temporary and contract employment terms may be the solution.

As for industries that will employ more part-time and temporary workers, Goh says the retail and service sector will lead, as “this sector usually sees high turnover”. The financial services and the IT industry will encounter more contract positions.

Old is gold

Along with the different types of employment terms that will become more commonplace next year, another development that all, if not most, employers are aware of is the Re-employment of Older Workers legislation, which is coming into force in 2012. The Ministry of Manpower says that the legislation will enable more people to continue working beyond the current statutory retirement age of 62, up to 65 in the first instance and, later, up to 67.

Many employers have already started preparing employees for re-employment, bearing in mind the competitive business advantage they have if they retain talent and expertise by way of re-employing mature workers. “If the tight labour market conditions prevail, then those companies that accept and promote workplace diversity – especially for older workers – will be better able to meet their headcount needs,” says Ng. Some strategies that are being used by companies looking to capitalise on the skills and knowledge of older employees include redesigning jobs to attract mature workers and redeploying existing older staff to less labour intensive positions, says Goh. “They would also revise their HR policies to accommodate the needs of their older workforce, such as by offering flexible benefits or flexible work arrangements.”

Overall, on the recruitment front, HR has its work cut out for it. “HR managers will likely continue to be challenged by how they can attract the best talent to their organisations and retain them. Of importance is the quality and availability of talent – rather than who it is and where it is from,” Goh says.

profile

Royal Caribbean International

Voyager of the Seas A Most Exciting New MICE Experience Coming to Asia from basketball and volleyball team tournaments on the full-sized court, to in-line skating, mini-golf and rock-wall climbing.

Portofino – This 88-seater Italian specialty restaurant offers an intimate and elegant setting, serving classic and new creations of the chef.

Promenade Cabins – Amongst the wide range of accommodation onboard are the unique promenade staterooms, which offer views overlooking the lively Royal Promenade.

Comprehensive MICE Facilities

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ooking for the ultimate destination for a novel and amazing MICE getaway? Hop onboard Royal Caribbean International’s fleet of stunning, innovative ships for your next product seminars, company retreats and incentive trips.

Its Voyager of the Seas – the largest and most exciting cruise ship to be based in Asia – is coming to Singapore for the first time next year! This 15-deck, 3,840-guest ship, will wow you with its innovative onboard activities and entertainment never seen before in Asia, such as the Royal Promenade, ice skating rink and full-sized sports court. From the active and adventurous to those seeking to relax and unwind, there’s something onboard for everybody.

First-Ever Onboard Amenities in Asia

+ For reservations and enquiries please contact +65 6305 0003 / +65 6305 0011 or RcclGroupSales@ rcclapac.com

Royal Promenade – At the heart of the ship is the bustling boulevard, lined with shopping, dining and entertainment options. The Promenade also comes alive with energetic nightly street parades filled with music, laser and lights.

Studio B ice skating rink –The 700-seater Studio B, can accommodate a multitude of activities such as game shows, variety shows and trade fairs.

Full-sized sports court and more – Have your pick of team-building activities on the sports deck,

Being one of the largest business centres at sea, Voyager of the Seas offers a variety of meeting venues, from the lounges and bars for an intimate, casual ambiance, to the 1,347-seater theatre and the 400-seater Conference Centre for more formal functions.

The ship also provides modern, comprehensive conference facilities and dedicated conference rooms.

Royal Caribbean is also the only cruise company with dedicated onboard convention services coordinators providing round-the-clock personal assistance to ensure your corporate events run smoothly.

Customised Packages

Voyager of the Seas’ cruise packages for groups offer unbeatable value with virtually everything in the price: exquisite international cuisines, comfortable accommodations, room-service, non-stop activities, top-class entertainment and many more! There are also plenty of additional options to enhance and tailor your events and activities to suit your groups’ needs, for example customised shore excursions, teambuilding activities, open-bar liquor packages and private events such as gala dinners and theme parties.

Exciting Cruises in Asia Pacific

Explore the region like never before on Voyager of the Seas next year! Bring your groups on short, convenient getaways with its Southeast Asian cruises from Singapore from May to June 2012.

Also available are cruises from Shanghai to Japan and Korea from June to October, and an Australian season from Sydney from November. Book early for best cabin availability! issue 11.12

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profile

Robert Walters

World leader in recruitment R

obert Walters is an award-winning business and one of the world’s leading global recruitment and recruitment process outsourcing consultancies. It specialises in permanent, contract and interim recruitment across all industry sectors and all levels of seniority.

Established in London in 1985, the Group now operates 46 offices in 22 countries. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market. The Robert Walters Singapore office manages the careers of the highest calibre professionals in the fields of accounting, banking and financial services, engineering, legal, information technology, sales and marketing, HR, secretarial and business support, supply chain, procurement and logistics as well as technical healthcare. The Group’s unrivalled client base ranges across leading multinational corporations covering all market sectors.

The Group’s recruitment process outsourcing business, Resource Solutions, was established in 1997. Resource Solutions, operates on a global basis and has a client base spanning both commerce and financial services sectors. An award-winning business, Robert Walters has a proven track record of providing high quality recruitment services, and our success is further endorsed by the many awards we have garnered over the years. These include: » The Asian Banker Supporting Industry Awards 2011 – The Asian Banker Achievement Award for Strategic Executive Search to the Commercial Banking Industry

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» Asiamoney Headhunters Poll 2010 – Best Headhunting Firm for Banking Middle / Back Office Recruitment in Asia » HR Vendors of the Year Award 2010 – Winner, Preferred Recruitment Firms

+ Email: andrea.ross@robertwalters.com.sg + Tel: (65) 6228 0227 + Website: www.robertwalters.com.sg

Andrea Ross

Managing Director, Singapore, Malaysia & Vietnam Andrea Ross joined the Singapore office from the UK in 2000 where she was working in the search industry focusing on financial services.

With over 14 years’ recruitment experience, Andrea played a pioneering role in establishing the Banking and Financial Services division, and has since gone on to expand the recruitment business and successfully set up new key divisions in Supply Chain, Human Resources, Engineering and Technical Healthcare.

Andrea currently manages the Group’s operations in Singapore, Malaysia and Vietnam.

WHY WORK WITH OTHERS WHEN YOU CAN WORK WITH AN AWARD-WINNING BUSINESS?

Let Robert Walters find the right talent for your business.

We offer both permanent and contract recruitment solutions that are tailored to your organisation’s needs. We use our in-depth industry knowledge and adopt proven recruitment methods to deliver the market’s highest calibre candidates.

Contact:

Andrea Ross, Managing Director Robert Walters Singapore, Malaysia & Vietnam

Telephone:

+65 6228 0227

Email:

andrea.ross@robertwalters.com.sg

Robert Walters is an award-winning business and one of the world’s leading recruitment consultancies. We have the global coverage and local knowledge to meet any recruitment need.

WINNER, PREFERRED RECRUITMENT FIRMS

THE ASIAN BANKER SUPPORTING INDUSTRY AWARD THE ASIAN BANKER ACHIEVEMENT AWARD FOR EXECUTIVE SEARCH TO THE COMMERCIAL BANKING INDUSTRY - MID LEVEL CATEGORY

ASIAMONEY HEADHUNTERS POLL 2010 BEST HEADHUNTING FIRM FOR BANKING MIDDLE/BACK OFFICE RECRUITMENT IN ASIA

SPECIALISING IN PERMANENT AND CONTRACT RECRUITMENT: ACCOUNTING & FINANCE • ENGINEERING • FINANCIAL SERVICES • HUMAN RESOURCES • INFORMATION TECHNOLOGY • LEGAL • SALES & MARKETING • SECRETARIAL & SUPPORT • SUPPLY CHAIN, PROCUREMENT & LOGISTICS • TECHNICAL HEALTHCARE

www.robertwalters.com.sg

profile

Randstad Group

Shaping the world of work

R

andstad is one of the world’s largest recruitment & HR service providers specialising in temporary, contract and permanent recruitment across the widest range of industry sectors and professions.

Commencing operations in the Netherlands in the 1960’s, Randstad has grown into a multinational organisation operating in more than 40 countries and helping over 520,000 people find meaningful work, every day.

With the company mission of ‘Shaping the world of work’, Randstad actively contributes to the community in which we live and work, connecting people with the right career opportunities, and business with the best talent in the market.

In Asia Pacific, Randstad has experienced rapid growth, with operations in Singapore, Malaysia, Hong Kong, China, Australia and New Zealand. With a solid network of experienced and dedicated consultants and innovative cross-border

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HR solutions, Randstad can offer your organisation the support and flexibility it needs to meet the human capital and productivity challenges of today - and into the future.

Today, in an ever changing business environment, maintaining competitive advantage and staying one step ahead of the competition is a delicate balance between getting it right with the employees you have and attracting the right talent for the next phase of growth.

Taking a leadership stand, Randstad continues to improve and innovate by providing insights into market trends and employment issues. We invest in regular research initiatives and provide thought, business and social leadership in these areas. Our recently released Randstad World of Work Report 2011/12 is one such tool and provides valuable advice and guidance for business & HR managers planning strategies for the year ahead.

‘Ready leadership’ is a critical issue for Asia pacific employers. Whether in a large organisation or small-to-medium enterprises (SME’s), one message has become very clear – it’s time to lead. Organisations across the region openly admit they face a shortage of skilled talent and are hindered by the challenge of finding talented leaders to drive the much needed competitive advantage.

Randstad is here to meet that challenge. Utilising best practice, we consistently deliver high quality, timely service, to both our clients and candidates. + Work with a recruitment partner able to add value to your business, contact Randstad today on +65 6510 1350 or visit www.randstad.com.sg

drive business performance

Today’s business environment is competitive and ever-changing. The need for the best people, improved productivity and creative HR-related solutions in the workplace is increasing.

Randstad’s vision is to meet these demands by leading the industry in ‘Shaping the world of work’ and offering a complete range of solutions that cover every aspect of HR services — from staffing, recruitment and executive search to HR consulting.

Through this continued commitment to providing recruitment & HR experts, our mission is to help people to find the right career moves and businesses to connect with the best talent in the market.

With over 20 years’ experience supporting the needs of Singapore’s diverse employers our consultants have the know-how to support your recruitment needs across: • • • •

Accounting & Finance Banking Business Support Contact Centre

• • • •

Executive Human Resources Information Technology Sales & Marketing

To work with a partner who can engage the right talent to help you drive business performance, contact the Randstad team on +65 6510 1350 or visit www.randstad.com.sg for more information.

profile Training Vision

21st Century Learning Ground Training Vision Helps People Reach Their Full Potential

T

raining Vision is a company that believes that everyone has the capacity to reach their maximum potential, given the right training. We are a people-centred organisation that recognises the needs of each person and the shared global trends and paradigms that drive industries and businesses.

Since its inception in 1991, Training Vision has evolved from being a training provider to building core competencies in human capital development and organisation development. This allowed Training Vision to fulfill a leadership role in organisation change and development in Asia,

+ Training Vision Institute Pte Ltd 38 Maxwell Road, Air View Building #04-01 Singapore 069116 + Tel: 6325 1068 + Email: enquiries@ trainingvision.com.sg + Web: www.trainingvision.com.sg

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having worked with organisations in China, India, Japan, Malaysia, Thailand and Vietnam.

Today, Training Vision is a leading training institute that offers a wide range of training and programmes and consulting solutions. We provide an integrated and holistic approach towards the design and methodology of training programmes.

We adopt a consulting approach in our recommendations so that solutions will always be relevant to your company’s needs and requirements.

Some of our corporate clients include Baxter Healthcare, Hewlett Packard, Dell, F&N, Philips, Siemens, Motorola, Yokogawa, Stats ChipPAC, Parkway Health and Singapore Press Holdings.

Training Vision’s Approach

In a world where the only constant is change, organisations and individuals who fail to prepare for change are preparing to fail; that is why Training Vision continuously evolves its tools and methodologies to make learning relevant to its customers’ changing needs. We maximise human potential through superior knowledge, best practices, and innovative mindsets. We cater to the training needs of our learners through innovative content development.

Why Training Vision?

We are a Continuing Education and Training Centre (CETC) for Employability Skills and Executive Development and Growth for Excellence (EDGE). Employability Skills programmes add value and relevance to those in the rank-and-file and supervisory levels. EDGE is a suite of executive development programmes for PMEs; Through EDGE, we partner you in creating tomorrow’s Professional Managers.

Training Vision is a programme partner for Service Excellence. We work with PACIBER (Pacific Asian Consortium for International Business Education and Research) in being the first to bring forth the latest research in service transformation in the study of Service Science – Service-Dominant Logic. Service-Dominant Logic takes businesses from a static goods-oriented view to a dynamic service-process-oriented perspective, thereby bringing about transformational Service Excellence practices.

We are an approved training organisation for the Leadership & People Management programmes.

Training Vision partners overseas and local universities to develop courses and programmes that lead to prestigious joint certificates. Our academic partners are Pepperdine University and SMU Wee Kim Wee Centre.

We have five modern and well-equipped training centres located around Singapore, making learning accessible and convenient for busy working people.

We offer over 100 courses to help you and your company achieve goals.

feature

Raising productivity is one of the best ways to counter an economic downturn. HRM looks at the hottest training and development programmes that companies are putting their money on to help employees reach their maximum potential

By Sumathi V Selvaretnam

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D

espite the economic uncertainty looming in the near future, most companies are not scaling back on their training budgets.

A survey by The Ken Blanchard Companies in May this year revealed that 78% of companies will be spending the same or more on their learning and development initiatives in the next financial year, marking a 6% increase over the previous year’s findings.

Employers that HRM spoke to echoed similar sentiments. Shipping giant Maersk Line believes that building the skill sets of its employees will make them more successful in their current and future roles and, in turn, make the company more successful in meeting clients’ needs. “We see the critical need, especially during these periods of economic uncertainty, to equip our employees with new and relevant tools and skills to maintain service quality and avoid losing customers and revenue,” says Sivakumaran Veerasamy, Asia Pacific Learning and Development Manager, Maersk Line.

“It is important to sustain and broaden our talent pool so that we are able to seize the business opportunities once the economy bounces back,” Sivakumaran says. Instead of scaling back on its training budgets, Maersk Line will prudently utilise its training budget to maximise the returns on investment. “The right course at the right time can add great value to the continuous learning process of employees,” he says.

The Land Transport Authority (LTA) is applying a similar tact and said that it has no plans to trim its training budget. “LTA has consistently adopted a prudent approach towards getting maximum value for money for every training dollar invested in our people,” says Lee Jin Hwui, Learning and Development Manager, LTA.

Who determines learning and development initiatives in your organisation? + Learning, training and development specialists – 56% + Senior managers – 39% + HR department – 30% + Line managers – 29% Source: CIPD Learning and Talent Development Survey 2011

Programmes in demand

Soft skills training is an important part of the learning and development efforts for organisations seeking to gain missioncritical competencies.

In fact, leadership development ranked as the top priority for organisational learning in the next 12 months, according to a survey by UK-based video and e-learning service provider, Video Arts. Other key priorities include, people management, coaching, team work, customer service, time management and change management, the survey found.

At Maersk Line for example, the L&D focus is on creating a customer-focused and resultsdriven workforce, and its training programmes aim to help employees develop these skills. Special

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“We see the critical need, especially during these periods of economic uncertainty, to equip our employees with new and relevant tools and skills to maintain service quality and avoid losing customers and revenue” Sivakumaran Veerasamy, Asia Pacific Learning and Development Manager, Maersk Line

arrangements are being made for frontline staff to be away from their desks from time to time, so that they can attend training programmes.

In the same vein, Training Vision is offering a number of service leadership programmes in partnership with the Pacific Asian Consortium for International Business Education and Research (PACIBER). Some of the topics covered over the 14 managerial units include developing a customer-focused strategy, benchmarking and measuring service standards as well as managing performance.

Problem solving and decision making skills also continue to rank high in priority as organisations seek to gain a competitive edge, says Training Vision’s founder and CEO, David Kwee. His organisation’s “Apply Systems Thinking in Problem Solving and Decision Making” programme aims to address this requirement. It teaches employees how to formulate and implement solutions to tackle organisational issues, especially at a managerial level.

TÜV SÜD PSB Learning will be offering a new Workplace Improvement programme that uses Tony Buzan’s Mind Mapping techniques. Through this, participants will learn how to manage their data and organise their thoughts. Mind mapping also aids business planning and streamlining of processes at the workplace, says Peter Bieheim, Vice President for Strategic Marketing and Public Programmes, TÜV SÜD PSB Learning.

Doing more with less

Raising productivity levels can help organisations do more with less during a downturn. Training and development programmes play a critical role in helping fine-tune work processes and raising efficiency.

At Maersk Line, employees receive training in business management concepts like Six Sigma, Lean and Kaizen. This helps them to solve existing process problems and improve quality and efficiency, keeping the organisation ahead of the game, says Sivakumaran.

Over at the LTA, new officers are required to attend the “Your Role in LTA Quality Management System and QuEST (Quality & Excellence Search Teams) Programme.” This equips them with key skills and knowledge relating to improved productivity.

One of the productivity courses offered by Training Vision is “Contribute to the Design and Development of Productivity Framework.”

Through this managerial course, participants learn how to conduct a productivity diagnosis and recommend areas for improvement. They also learn how to establish a productivity goal, develop a road map and action plan as well as measure its effectiveness.

TÜV SÜD PSB Learning also offers a suite of productivity courses under the Employability Skills WSQ framework. These are developed and funded up to 90% by the Workforce Development Authority (WDA) to help bridge the skills gaps in the workforce, enhance productivity and increase competitiveness in the market.

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profile PWAC

PWAC Business Solutions –

Your Training Partner P

WAC Business Solutions – As your dedicated Training Partner, we offer customised professional training and personal development courses to professionals who seek continuous education, improvement and breakthrough in their career. At PWAC, we believe in delivering the highest “Quality” and “Effective” training solutions to you and your Organisation. Our courses are conducted by credible and well known professional trainers who are equipped with the latest knowledge, case studies, methodologies and tools in their respective fields. WE DO NOT COMPROMISE your learning experience. All PWAC courses are conducted in small class sizes, to ensure that you received the greatest attention and interaction opportunities with the trainer, and the participants. PWAC specialises

in customising training solutions in the Clinical Research and Commercialisation field, and complements with personal development courses in areas like EQ development and personal branding, with the aim to provide a holistic development journey, for YOU. Using PWAC “3-STEPS” principles to “Align, Action, & Check”, we ensure that your expectations are first Aligned with a pre-course review. Your learning is put into Action and finally the Actions are reviewed, checked and evaluated with a post-course conference. This completes your learning cycle and ensures that our courses are relevant and customised to suit your needs. + For more information on our courses, visit us at www.pwac.com.sg or email us enquiry@pwac.com.sg

Your Training Partner Healthcare and Pharmaceutical Training Courses

Course Listing January - June 2012

Research Commercialisation Bootcamp

20, 21 Feb 2012

Advanced Auditing in Clinical Practices

19 - 21 Mar 2012

Good Clinical Practices, An Advanced View

16 - 18 Apr 2012

Advanced Monitoring in Clinical Trials

April 2012

The CRA Manager, Advanced

May 2012

Registration & Details, visit www.pwac.com.sg

Singapore Singapore Singapore Singapore Singapore

Organisations attended PWAC Courses: National Heart Centre Singapore, Health Sciences Authority, National Healthcare Group, sanofi-aventis Singapore, sanofi-aventis Hong Kong, Lilly-NUS, Tan Tock Seng Hopsital and many more

PWAC Business Solutions www.pwac.com.sg Business Reg: 53183503X Enquires at: enquiry@pwac.com.sg 14 Robinson Road #13-00 Far East Finance Building Singapore 048545 Contact: 65 6638 1232

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profile Center for Creative Leadership

Unlocking Leadership Potential T

he Center for Creative Leadership (CCL®) is a top-ranked, global provider of executive education that accelerates strategy and business results by unlocking the leadership potential of individuals and organisations. Focused exclusively on leadership education and development, CCL helps clients worldwide cultivate creative leadership – the capacity to achieve more than imagined by thinking and acting beyond boundaries – through an array of programmes, products and other services.

“The personal leadership development workshop does provide me effective tools to truly understand my leadership style and the impacts on others. The 360 assessment and feedback coaching sessions helped me formulate effective action plan to “fine-tune” my leadership style and behavior - from recent deep talks with my direct reports, it has proven effective!”

Thomas Lam, Assistant Finance Director, A.S. Watson & Co (China)

“CCL’s training experience enabled me to get a quick and interesting gauge of where my peers are at, in relation to our team playing abilities. It also helped me grasp a better understanding of how I can increase the value of my contributions to the organisation, as a whole” Mandy Govender, Deputy Director, Communicable Disease Education, Adult Health Division, Health Promotion Board (Singapore)

In an environment where leadership skills can make or break a business, CCL provides a regional perspective that ensures the right skill set is developed to ensure a foothold in Asia-Pacific’s burgeoning market. That’s why the Financial Times,

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based solely on client feedback, has rated CCL among the world’s leading providers of executive education for ten consecutive years.

Tailored Solutions for Every Organisation

Leadership skills need to evolve and adapt to meet the constantly changing conditions and challenges of a global marketplace.

Whether it is a deep pool of high-potential talent whose leadership development needs to be fast tracked, or a handful of key executives ready to take the next step; or a personal desire to assess and improve his/ her leadership skills, we have the solutions.

CCL’s suite of offerings includes: » Open Enrollment programmes – scheduled programmes available to the public, offering research-based, practical techniques and insights, as well as great networking opportunities with other top executives from a variety of backgrounds and cultures. » Custom Solutions – tailored in-house programmes that fully match the organisations’ needs, processes and requirements. » Coaching Services – utilised as post-programme follow-on support or a stand-alone service, coaching helps prepare a leader for greater scope of responsibility. » Assessments – pioneered the use of assessments and feedback in leadership development decades ago, we offer an integrated approach to both world-renowned CCL assessments like 360 By Design®, and other popular assessments like MBTI® and Firo-B®.

In 2011, CCL APAC introduced Leadership Fundamentals – a programme aiming to define the personal leadership style of top-tier individual contributors or junior managers. We will be launching in 2012 our Leadership At The Peak programme exclusively for the C-Suite and senior executive team; as well as the Assessment Certification Workshop for human resource managers, executive coaches and consultants. + Center for Creative Leadership + Tel: +65 6854 6000 + Email: ccl.apac@ccl.org + Web: http://apac.ccl.org

TO D E V E LOP A C R ED I B L E A N D TA L E N T E D L EA D ER S H IP P I P E L I N E

DEVELOPED A CAPABLE SET OF NEXT GENERATION LEADERS

My experience at the Center for Creative Leadership (CCL ® ) made me see leadership from a completely new perspective. I learned that leadership is beyond myself and about the impact I make beyond my generation of peers. I started using techniques to identify and build a credible leadership pipeline through inclusive engagement, coaching support, and leading for behavioural change.

UPCOMING PROGRAMS IN SINGAPORE Leadership Development Program : 20 – 24 Feb 2012 • 26 – 30 Mar 2012 Coaching for Greater Ef fectiveness : 8 – 10 Feb 2012

For registration or enquiries, please visit apac.ccl.org, email ccl.apac@ccl.org or call +65 6854 6000.

profile

SGP International Management Academy

Unlimited Limits

Unlock your potential to pursue the outstanding

S

et up in 2000, SGP International Management Academy (SIMA) is a leading provider of management education and customised corporate training. With over 10,000 alumni members holding management positions spread across Asia, SIMA has successfully unlocked the learning potential and raised the capabilities of hundreds of individuals through its highly interactive workshops.

Today SIMA is a leading player of management education in China and an Approved Training Organisation accredited by the Workforce Development Agency in Singapore to deliver the Business Chinese programme (BCP) and Service Excellence.

The Business Chinese programme is specially customised for beginners, intermediate and advanced learners with the aim of preparing them at different levels to be able to do business with

the Chinese. Within a time span of only 6 months, our BCP courses have benefited course participants from 9 different nationalities, many with no knowledge of Chinese to start with.

Our Service Excellence programmes under the Workforce Service Quality (WSQ) framework are tailored for corporations in the service trade who need to upgrade the service skills of their staff. Catering to both the frontline staff and service supervisors, SIMA aims to provide the skills standards needed in the industry in accordance with the requirements of our Workforce Development Agency.

SIMA is your ideal choice if you or your organisation want to enhance competitiveness and productivity through training programmes specially tailored to your needs.

+ SGP International Management Academy (A member of Ascensia Education Group) 106A Henderson Crescent, Singapore 151106 + Tel: (65) 6773 8792 + Fax: (65) 6773 8792 + Web: www.sima.edu.sg

se

e Chin

Breaking the language barrier

Chinese is the new lingua franca of the business world. Improve the level of Chinese proficiency within your organisation and look forward to better business performance. With a teaching staff of native speakers and an interactive curriculum, SIMA Business Chinese courses improve overall linguistic skills and foster greater appreciation of the Chinese culture.

Approved for 70% grant on course fees, they are the perfect springboard for organisations to charge ahead in the competitive business landscape. Sign up with us today.

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NorthgateArinso

profile

Transforming HR: Getting the timing right

The need to improve HR service delivery is a priority for many organisations. Poor HR service delivery generates a lot of pain; apart from the high costs of inefficient HR processes, poor service quality, it gives the organisation a bad reputation both externally and internally. Exclusion from strategic processes is the most likely outcome for an under-performing HR function.

F

or many organisations, improving the cost, quality and flexibility of services demands a transformation in HR function.

In the scenarios below, we look at three possible sequences for managing the transformation:

Transformation can take many forms:

In this approach, the change is implemented quickly and minimal changes are made to existing business processes. At a later stage, processes are reviewed and improvements made.

However, while this approach enables rapid implementation, it is not the best long-term approach as it could lead to duplication of both resource and cost.

» Process – A basic Business Process Redesign (BPR) will remove bottlenecks and simplify paperwork. While this usually has some impact on efficiency, at best it usually makes a small dent. » Structural – Changes in the delivery mechanism such as the introduction of shared services can provide new economies of scale and improve delivery across the organisation. » Technology – In many cases, investment in new technology is necessary to automate complex processes and bring about efficiencies.

Successful solutions are a combination of BPR, technology and structural change. The right combination of these tools is the one which works best for your business.

One of the debates often encountered is the sequence by which process: structural or technological transformation is conducted. This is a question that must be addressed at the outset of a project and will influence the success of your strategy and the return on investment.

Implement then transform

Transform then implement

This is a long-term strategy and is the most cautious approach.

By undertaking transformation first, organisations are better able to understand the complexities of business processes and implementing them. It is a good approach if you have no burning platform for change and you can be assured of continued support post-transition.

Simultaneous implementation

The main strength of this approach is that it clearly links the enabling solution and transformation projects under a single agenda, and is the most efficient.

Activities such as BPR, technology implementation, staff training, and change management need only to be managed once and much duplication can be avoided. As we have stressed, there is no right or wrong answer – be it implementing technology, redesigning processes or restructuring the HR function, the transition sequence needs to be thought through and each activity must be managed as part of the bigger project. + NorthgateArinso Singapore Arlianna Ishak, Marketing Manager, Asia + Tel: +65 6559 4500 + Email: NGAcares@ngahr.com + Web: www.ngahr.com issue 11.12

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feature

Computing

HR for

Advancements in software technology are creating significant productivity improvements, particularly for HR professionals who are using increasingly sophisticated HR and talent management systems. HRM speaks to some experts to find out the latest trends for 2012

By Priya de Langen

O

rganisations around the globe have come to rely on HR technology solutions to help them with various functions such as payroll processing, talent management, and recruitment processing that are meant to be cost-effective and efficient.

Studies show that the global HRO market has been steadily growing and will continue to do so. According to the Human Resources Outsourcing Annual Report 2011 by Everest Group, the multi-purpose HRO market will have grown by 8–10% and reached around $3.35bn in 2011. Such a positive outlook for the HRO industry is set to continue, say experts.

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Clouds ahead

Service providers and industry experts in Singapore say that HR technology solutions have evolved from just doing basic functions such as payroll processing due to the demands of organisations.

Gery Messer, President, APMEA, NorthgateArinso Singapore, states: “The requirements [of organisations] have changed to include tools for performance management, succession planning and, more importantly, collaboration tools within those processes.”

Lim Say Ping, Director of iqDynamics, affirms this by explaining that service providers need to understand the changing needs of organisations in order to provide them with an effective HR solution. “Mid- to large-size companies will look for providers who can arrange growth paths to upgrade their solution from the HR operational modules to include employee self-service, talent management, recruitment and learning management.”

Recent Deloitte research revealed that 84% of surveyed companies are either transforming or planning to transform how they handle HR functions in order to cut costs and to increase effectiveness. Experts say that an increasing number of companies in Singapore are utilising cloud computing or Software-as-aService (SaaS) in their efforts to undertake this task and will continue to do so in 2012.

Tay Thain Lin, technical director of PayrollServe, says that cloud computing is going to be the mainstay Cloud computing is the delivery of computing as for 2012. “Cloud computing, especially SaaS a service rather than a product, whereby shared offerings, will greatly benefit the HR sector. resources, software, and information are provided Multi-location enterprises can now choose to to computers and other devices as a utility over consolidate previously disparately-managed a network. Cloud computing providers deliver solutions into a single platform that can be centrally applications via the internet, which are accessed from managed and controlled. In turn, this can better web browsers and desktop and mobile apps, while serve enterprises looking at managing HR shared the business software and data are stored on servers services across various locations,” he explains. at a remote location. Experts say that it will help Lim states that iqDynamics has seen “a lot of organisations cut costs while providing scalability. effort going towards improving/upgrading the HR operation applications” in 2011. He states that smaller

What is cloud computing?

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“Government assistance in IT projects will make a great difference in upgrading and adopting better HR technology”

companies that have not computerised their HRM have been asking for SaaS or a web-based service with robust database to provide scalability and security. Also, “for the mid to large companies, SaaS has been an accepted mode of service and they will be looking for more secure SaaS to deliver both HRMS and talent management functions,” says Lim.

Changes to look into

Experts are stating that although HRO solutions are effective, there are still some challenges that need to be met – understanding that technology is an enabler for HR and for governments and legislators Lim Say Ping, Director, iqDynamics to aid companies to upgrade their HR solutions as well as look into the issue of cloud computing.

Messer states that it is essential that HR should recognise technology as an enabler. “Process simplification together with the correct outsourcing of processes will allow you to become a more effective HR organisation,” he explains.

He goes on to say that organisations in SEA need to move away from the “product-on-premise” mindset and should find out how the new technology “can help them become more effective with respect to HR processes.” Moreover, he says that strategic HR objectives should drive the need of the organisation in order to find the right type of HR solutions for it.

The multi-purpose HRO market Some providers are saying that assistance can be given to them and other organisations in will have earned order to help upgrade their HR technology.

“Government assistance in IT projects will make a great difference in upgrading and adopting better HR technology,” states Lim. In fact, iqDynamics participated in a SPRING/ Infocomm Development Authority of Singapore in 2011 programme to develop its talent management Source: Everest Group solution, and this has helped the company to offer end-to-end integrated human capital management solutions.

In 2011 Data Center Security Survey: Virtualization & Clouds, a study by Gabriel Consulting Group, it was revealed that security was a top concern for corporations when it comes to embracing cloud computing. Moreover, with recent high-profile cases of corporations losing data or being hacked into, the issue of data security is not to be taken lightly. Messer affirms this by explaining that although cloud computing and SaaS saves on costs, governments and legislators need to participate in this issue. “Third party audit reports, site visits and such will play an even greater significance in the due diligence process.”

$3.35bn

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profile iqDynamics

People –

The most important asset P

eople are the most important asset in an organisation. Workforce cost is also one of the largest expenses for most organisations.

Today, many of them are struggling with sourcing, sustaining and developing the right talent. The lack of timely management information about your human resources poses more challenges for HR and top management. iqDynamics offers HRiQ—Integrated Human Capital Management System to assist you in aligning your business strategies with your people’s development and management.

HRiQ Human Capital Management Solution gives you and your organisation the tools and services needed to automate transactional processes that will enhance productivity, provide timely and critical information for key decision making, thus effectively managing

Human Capital. The solution delivers the necessary framework to enable your Managers, HR Professionals, Executives and Employees to optimise and enhance talent within your organisation. It provides HR core operational functions, talent management system, employee portal and Human Capital Analytics and Planning. HRiQ is delivered as on-premise or software-as-a-service (SaaS) on cloud.

+ iqDynamics Pte Ltd 2 Leng Kee Road #06-04 Thye Hong Centre Singapore 159086 + Tel: 6594 4138 + Fax: 6475 9478 + Email: sales.sg@iqdynamics.com + Website: www.iqDynamics.com

About iqDynamics Established in 1994, iqDynamics is an established regional Software and Solutions company. With business offices in Singapore and Malaysia as well as partners in Vietnam, China, Indonesia and India, iqDynamics is positioned for steady growth throughout the Asia Pacific Region. iqDynamics is certified as Microsoft Gold Independent Software Vendor (ISV). iqDynamics has a qualified pool of closed to 50+ business and technology professionals with 200 HRiQ customers in Singapore and the region.

HRiQ Human Capital Management Soluuon We know you succeed by developing and managing your most criical asset - your people.

HRiQ is people-centric and the only tool you need. It is modular, flexible and customizable.

Start small and invest more as you grow.

The first local integrated Human Capital Management Soluuon. Available on-premise or Cloud.

Call

Email sales.sg@iqDynamics.com

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Fraser Place Urbana Langsuan

Best of Thai hospitality

Elegant and sophisticated

Nestled in the popular expatriate residential district of Sathorn in Bangkok, Fraser Suites Urbana Sathorn adds a new dimension to the rising skyline of the city’s 21st Century Business District with its distinctive gleaming glass facade.

Providing the utmost comfort and conveniences of modern day living, the residence features luxurious apartments infused with elegant luxury.

For the discerning business traveller and his family, this Bangkok Hotel Apartment offers spacious units with one, two and three-bedroom configurations as well Penthouses to cater to varying lifestyle needs.

Featuring a comprehensive range of recreational amenities, including a lush 25-metre swimming pool with a panoramic view of the city, a state-ofthe-art fitness centre, and basketball and badminton courts, the residence provides for a well-rounded healthy lifestyle. Complemented with a jet pool and sauna, Fraser Suites Urbana Sathorn is indeed an oasis of retreat within the bustling commercial city.

Exclusive cosmopolitan living

Fraser Place Urbana Langsuan, Bangkok captures the essence of modern and stylish living. The hotel suites are contemporarily-styled and provide more living space and greater independence, catering to the needs and lifestyle of our residents on daily or extended stay.

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Fraser Place Urbana Langsuan features 36 floors of spacious living overlooking the surrounding greenery. This Hotel Apartment has luxuriously appointed hotel suites ranging from Studios, to one, two and three-bedroom units as well as Penthouses. Leading into this Bangkok Hotel Apartment is an exclusive 45-metre landscaped driveway from Langsuan Road providing residents with greater privacy. Fraser Place Urbana Langsuan offers Gold Standard services equivalent to any premier hotel and serviced apartment in Bangkok, making it conducive for business and total relaxation.

Fraser Place Urbana Langsuan is strategically located in the heart of Bangkok city centre. Not only is the hotel apartment close to a selection of shopping centres like Central Chidlom Department Store, Portico, Gaysorn Plaza, Central World Plaza and Siam Paragon, it is also in close proximity to Lumpini Park, which is the largest public park in central Bangkok. Great entertainment and eating outlets are also a stone’s throw away at Silom, Ratchadamri, Surawong and Sukhumvit.

This Bangkok Hotel Apartment is the perfect hideout for residents who admire natural scenery and yet do not want to compromise on the convenience of city living. + Central Reservations number: +66 2 227 9900 + Email: sales.bangkok@frasershospitality.com

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Ovolo

Effortless Urban Living R

ising from its humble beginnings in 2002, Ovolo has grown to become a premium provider of high levels of service and guest satisfaction.

With this in mind, owner-operator Girish Jhunjhnuwala continues to bring ground-breaking concepts in urban living, transforming each residence with intelligent design. Walking into each apartment, guests immediately feel at home. Throughout the past decade, Ovolo has been consistently popular among both short and long term guests.

With six properties across Hong Kong, both short and long stay guests have the options to experience the best of the residences that they choose to stay in. In Spring 2011, Ovolo launched Hong Kong’s first all-suite hotel in West Kowloon, featuring two and three bedroom suites.

Ovolo also operates izi, a unique and bold take on serviced office spaces located on Hollywood Road in Hong Kong.

Featuring a customisable space with kitchen and shower, as well as a common lounge and large meeting room, izi provides the ultimate in office freedom.

+ Ovolo + Tel: +852 2165 1000 + Email: info@ovologroup.com + Web: ovologroup.com

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Talent move on the

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Talented employees across the globe are relocating to Asia, eyeing new work opportunities here as the US and Europe face economic uncertainty. Right on cue, serviced apartment providers are opening new accommodation facilities to meet increased demand. HRM investigates the trends in the industry and what HR can look forward to

By Shalini Shukla-Pandey

T

he grass seems to be greener in the eastern hemisphere of the world.

This is because more companies are expanding their overseas operations and sending employees on project assignments to tap into the emerging opportunities in Asia.

Tan Boon Khai, regional general manager for Singapore and Malaysia, The Ascott Limited, says, “Asia is the fastest growing region in the world today. The high level of foreign direct investments in countries like China, India and Singapore will continue to generate strong demand for our serviced apartments well into 2012.”

In Singapore, demand for serviced apartments has been very strong, driven in large part by the inflow of foreign direct investments, which more than doubled to US$39bn in 2010. This put Singapore in ninth place globally for foreign direct investment inflows last year, according to the United Nations Conference on Trade and Development World Investment Report 2011.

Singapore is also ranked the top choice for Asian expatriates in the ECA Locations Rating Survey 2010. The city continues to attract business and leisure travellers as the government implements various initiatives to both reinvent Singapore as an exciting leisure destination and strengthen the country’s position as a leading convention and exhibition city in Asia.

Capella Singapore’s general manager, Robert Lagerwey, shares similar views. “Given Singapore’s stable economy, I expect higher growth in the region than anywhere else in the world, although it might not be as aggressive as the past two years.” He is expecting to run close to maximum occupancy next year, approximately 15% growth from today’s figures.

“As long as the economic outlook for the region remains stable and strong, we anticipate that the demand for accommodation will also continue to grow in tandem,” says Raphael Saw, chief operating issue 11.12

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Officer, Far East Hospitality. “Singapore has been the choice destination hub with its good and secure infrastructure of services from banking & finance, medical, education, hospitality and tourism, making it ideal for businesses and meetings.”

Relocation services provider, Santa Fe, has also noticed an increase in intra-Asia moves, with India and China seeing the largest increase in movement. “This is partly due to the lower costs involved as well as increased talent acquisition in these markets,” says Alice Oh, Relocations Manager, Santa Fe Relocation Services.

Win-win partnership

When serviced apartments see a boom in business, so do relocation service providers. Oh says her relocation company has experienced growth across all services this year, with year-on-year growth being approximately 20% since the economic crash in 2009.

“We predict another strong year in 2012 and are optimistic for a 30% increase over 2011,” she says. “Quarter-on-quarter is difficult to predict due to the seasonal variations, however we had a very strong peak season this year which will carry us through to the end of the year.”

The relocation industry is looking hard at innovation and cost analysis.

Oh says that old-fashioned packages are becoming far less prominent and the industry is looking at more cost effective ways to bring key talent to the region without relying so much on the financial carrot.

“More companies are starting to outsource mobility services again, now that hiring levels are increasing, and this will have a positive effect on relocation companies with the resources to absorb this extra growth,” says Oh. As corporations are known to outsource the entire relocation process to relocation companies, competitive corporate rates are often provided through the association between relocation companies such as Santa Fe and serviced apartment providers such as Capella Singapore and Ascott.

“Capella Singapore works very closely with these companies, partnering with them to facilitate each corporate account’s needs,” says Lagerwey.

Ascott works with relocation companies to deliver tailor-made accommodation solutions that suit the different lifestyle needs of customers through three brands of serviced residences – Ascott, Citadines and Somerset.

“For instance, our premier Ascott-branded serviced The Club at Capella Singapore is one of the newest long-stay units currently on residences are targeted to top business executives and stream in the market, having just opened two years ago. Together with strong industry leaders,” says Tan. “They offer efficient service, quality architecture, interior design, and regular maintenance and business support services in an exclusive and luxurious review of The Club facilities and services, Capella Singapore is confident that environment so guests can relax and recharge, in order guests will see value in the long stay unit accommodation. to function at peak performance.”

“Capella Singapore targets only the top-tier premium market in Asia. Our The Citadines ‘apart-hotels’ on the other hand, are goal is to be the preferred long-stay accommodation experience in the region,” urban homes in the city with flexible services for says Robert Lagerwey, General Manager, Capella Singapore. independent travellers seeking to experience the city

The Club

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Ascott’s footsteps in Asia their way. It allows guests to choose the services they want from a menu to suit their lifestyle.

“As for our Somerset-branded serviced residences, they are ideal for business executives who are travelling with their families as they offer work-life balance through a wide range of lifestyle activities and recreational facilities such as barbeque areas, indoor playrooms and children’s swimming pools,” says Tan.

Instant gratification

Although business travellers and expatriates on extended stay make up the bulk of customers for serviced apartments like Ascott, there is also a group of customers who stay for mid-term project assignments or holidays.

“Leisure travellers in particular have, for the past few years, been considering serviced apartments as an alternative choice of accommodation,” says Tan. “Travellers with families are able to ‘stay under one roof’, yet enjoy the privacy of their own bedroom in the serviced apartments. There is also the opportunity to interact with the locals and expatriates staying there, which makes it a more enjoyable authentic travel experience.”

With the growing demand for serviced apartments amongst business and leisure travellers, Ascott is exploring opportunities to cater to both mid- and long-term stay requirements, targeting an expansion of its Singapore portfolio from some 900 apartment units to 1,500 by 2015. It currently rooms needed has one property catering to short-term stays – Ascott Raffles Place Singapore.

Far East Hospitality is also seeing short-term stays becoming very common in the region. The serviced residences provider has invested in the upgrading of two of its properties along the shopping and entertainment district of Orchard Road – Far East Plaza Deluxe Residences and Orchard Parksuites – to cater to the rising demand.

“The apartments at Orchard Parksuites have been upgraded with enhanced bathroom fittings, updated furniture configuration and refined carpentry,” says Saw. “The lounge at Orchard Parksuites has been refreshed with new upholstery and furniture providing a relaxing dining experience for guests.”

Among other enhancements, seven newly-created units of twobedroom and three-bedroom suites have been added to its collection of 127 apartments at Far East Plaza Residences. Also in the pipeline, Far East Hospitality will be developing West Coast Link, which is a 200room residence, as a new addition to its 11 residences, totalling 1,400 apartments under its serviced residences range.

China is the world’s second largest economy and a top destination for overseas assignments. Ascott is currently the largest international serviced residence owner-operator in China with around 7,000 apartment units in 38 properties across 16 cities. To tap on the strong opportunities in China, Ascott plans to double its portfolio to 12,000 apartment units in China by 2015.

As a key emerging economy, India is attracting foreign investments which bring about an influx of expatriates and business travellers to the country. Foreign direct investment into India is expected to more than double from US$25 billion in 2011 to US$55 billion in 2015 (Economist Intelligence Unit, Aug 2011) and international tourist arrival is estimated to increase more than 80% from over 6 million in 2011 to over 11 million by 2021 (Travel & Tourism Economic Impact 2011 – India by World Travel & Tourism Council).

India also has a growing affluent middle class that is increasingly looking for quality apartments for their intraregional travel. However, there is an acute shortage of quality accommodation, and the gap is estimated at approximately 150,000 rooms.

To capture the strong demand, Ascott will progressively open properties in Chennai, Bangalore, India Hyderabad, Ahmedabad, Mumbai, New Delhi and Pune over the next three to four years, targeteting to grow from currently over 1,400 apartment units to 4,000 apartment units in India by 2015.

Ascott has also expanded in the Philippines, Malaysia and China this year.

“We will continue to expand our portfolio via investment, management or lease agreements,” says Tan. “By 2015, we expect to have 40,000 apartment units globally, compared to some 28,000 units today.”

150,000 in

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Far East Organization

The widest choice of accommodation for lease

Let Far East Organization spoil you with choice

F

ar East Organization is the largest private property developer in Singapore. Its operations span the full spectrum of the real estate market, from residential to hospitality, commercial, retail and industrial sectors. It is also one of the largest private residential landlord and owner-operators of hotels in Singapore. The Organization comprises privatelyheld development and investment companies, as well as two public-listed companies, Orchard Parade Holdings Limited and Yeo Hiap Seng Limited.

Far East Organization’s Corporate Real Estate Business Group manages a large and diverse portfolio of quality real estate options to suit different business and individual needs. Our wide array of residential housing options from condominiums, cluster homes, landed homes to conservation terraces seeks to serve the extensive needs and desire of the expatriate community for long term stay. Far East Organization owns and operates residential leasing in Singapore with over 1,000 apartments in 80 properties island-wide.

Whether you are looking for a short or long term living arrangements, our dedicated leasing team has the expertise to provide a one-stop housing solution from partial to fully furnished apartments with optional housekeeping services, house wares, 24-hr maintenance hotline, broadband and cable services, providing you a hassle free stay.

Nassim Regency

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River Place

Highlight of our properties for lease: Central + 134 Watten Estate Road + Cavenagh Lodge + Chancery Grove + Gardenville + Grange 70 & 80 + Leonie Condotel + Nassim Regency + Niven + Orange Regency + Orchard Scotts + Point Loma + River Place + Rosevale + Spanish Village + The Greenwood + Townerville + Villa Azura + Villas Holland

East + Bedok Grove + Gold Palm Mansions + Laguna Green + Lucky Villas + Mistral Park + The Bayshore North + Banyan Villas & Lentor Modern + Bukit Villas + Dalla Vale + Florida Park + Serenity Park + Sunrise Villas + Whiteshores + Woodgrove Estate West + Banyan Condo + Gold Coast Condo + Meadow Lodge + Royal Palm Mansions

+ For more information, contact: Far East Organization 20 Havelock Road #03-09 Central Square Singapore 059765 + Tel: (+65) 6223 5223 + Email: lease_res@fareast.com.sg + Web: www.fareast.com.sg

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Orchard Scotts Residences

It’s a Great Way to Live Orchard Scotts Residences still stands at the pinnacle of luxury serviced apartments

Launched less than three years ago, the Orchard Scotts Residences rose above competition as a breakthrough in high-end cosmopolitan living in Singapore. Since then, it has garnered recognition and acknowledgement amongst critics, designers and consumers alike.

The Excellence at Orchard Scotts Residences

In late 2009, Orchard Scotts Residences was awarded the FIABCI Prix d’Excellence in the Residential Category. A jewel in the Far East Hospitality portfolio, Orchard Scotts Residences is the largest landscaped city residential development in Asia, comprising three towers that occupy a quarter of the sprawling 2.5-hectare grounds.

The Art at Orchard Scotts Residences

Orchard Scotts Residences has filled a void in artful developments, as a dramatic urban masterpiece by internationally-acclaimed architectural firm – Arquitectonica of Miami, USA. It is a green sanctuary with luxurious landscaped grounds set against a lush verdant backdrop of soothing water features, complete with cascading curtains of water and zen koi ponds. Every item in the luxuriously furnished apartments was handpicked by KKS international, one of the world’s most renowned interior designers.

The Pleasures at Orchard Scotts Residences

Orchard Scotts Residences stages itself as a luxurious world-class accommodation, complete with top-notch services and superb recreational lifestyle facilities. Residents of Orchard Scotts Residences will enjoy a 24-hour concierge service, a full array of personalised services and exclusive privileges. This includes luxurious offerings such as butler, valet, childcare, housekeeping and home management services.

205 beautifully furnished suites and penthouses are luxuriously furnished with modern amenities, and quality finishes with branded fittings ensure a comfortable and pleasurable stay.

Guests can delight in the use of The Chef’s Table, which is a function space equipped with two large, hotel-styled kitchens fully fitted for oriental and international cooking. Two opulent dining rooms are also available for exclusive private parties, staffed by a personal chef. In addition, The Chateau is a specially designed wine cellar for guests to store their vintage wines or prized collections.

Facilities at Orchard Scotts Residences include four swimming pools, outdoor Jacuzzis, two tennis courts, a basketball court, a state-of-the-art gymnasium and The Urban Retreat’s expansive indoor and outdoor spa pavilions. Not leaving the little ones out, The Family Oasis is a 6,000-square-foot children’s play club designed for every kid’s delight.

The dedicated team at Orchard Scotts Residences regularly crafts guest programmes to help residents settle in and get orientated with their new neighbours.

Located in the prime area of vibrant Orchard Road and within close proximity to Newton MRT station, the prestigious Orchard Scotts Residences maintains its standing as a haven for world-class excellence – coupled with unmatched hospitality, services and facilities. + Orchard Scotts Residences 5 Anthony Road, Singapore 229954 + Web: www.fareasthospitality.com + For bookings and enquiries please call (65) 6428 8600 or email reservations@fareast.com.sg issue 11.12

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The Club at Capella Singapore

Island Sanctuary

H

elen Keller once wrote, “To me a lush carpet of pine needles or spongy grass is more welcome than the most luxurious Persian rug.” Indeed, this statement could not ring more true than at The Club at Capella Singapore. With its beautifully landscaped surroundings and inspired architecture and interior design, life at The Club at Capella Singapore presents a perfect union of the luxury of nature and lifestyle.

Designed as part of ultra-luxury resort, Capella Singapore, by award-winning architect Sir Norman Foster, The Club is a perfect retreat for busy executives looking for true resort living.

Nestled on 30 acres of lush green landscape, Capella Singapore offers an inspiring natural setting, just moments from the hustle and bustle of Singapore’s financial and shopping districts.

The Club is also just a stone’s throw away from award-winning marinas such as Marina at Keppel Bay and ONE°15 Marina Club. Universal Studios Singapore, Sentosa Golf Club, Sentosa’s beaches as well as a plethora of activities and attractions are also in the neighbourhood.

Through a filigree of 20 metre-tall trees, guests can enjoy panoramic views of the South

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China Sea or lush tropical greenery from The Club’s 72 exquisitely designed suites and penthouses (up to 3,186 sq ft). Guests can also choose to set up a lavish sanctuary in one of nine stand-alone manors with private poolsSingapore’s largest long-stay unit accommodation of up to 5,640 sq ft.

As part of Capella Singapore, guests enjoy the convenience of the hotel’s 24-hour in-room dining service to satisfy late night hunger pangs, professional housekeeping and most importantly, security. Guests can also enjoy glorious sunny afternoons cooling off in the hotel’s famed cascading infinity pools, or even a weekend of tennis, without the hassle of leaving the dreamscape.

The Club’s younger, but no less discerning guests, can enjoy hours in the sun with The Club’s exclusive and private playground, designed for maximum fun and exercise.

A hallmark of The Club experience is the luxury of preferential service provided by Club Executives available round-the-clock, seven days a week. From last minute midnight requests to planning of private parties, nothing is impossible with our Club Executives.

Regular barbeques, events and parties organised exclusively for Club guests create and foster life in The Club community.

Guests can also choose to delight their epicurean senses at Capella’s three dining choices, namely, Cassia, a fine-dining Chinese restaurant, The Knolls, an all-day Mediterranean restaurant as well as Bob’s Bar where guests can unwind after a long day to enjoy a breathtaking sunset.

Capella Singapore is also home to the award-winning Auriga Spa, a cocoon for guests to rest, rejuvenate and tap into celestial rhythms. + For more information, please contact our Club Executive at +65 6591 5015 or theclub.singapore@capellahotels.com

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Residences at Reflections

Urban waterfront haven beckons Residences at Reflections paves the way for an enviable waterfront lifestyle in the exclusive enclave of Keppel Bay

R

esidences at Reflections is a collection of 131 fully-furnished apartments ranging from cosy two-bedroom suites to a lavish penthouse. These luxurious residences are part of Reflections at Keppel Bay, which is designed by worldcelebrated architect Daniel Libeskind.

Residences at Reflections enjoy the rare confluence of location strengths. Reach your office in the city and Central Business District within five minutes by car, then retreat home to a host of entertainment and dining options at Marina at Keppel Bay; Singapore’s largest retail and lifestyle hub, VivoCity; or even Sentosa.

Residents also enjoy the convenience of connecting to different parts of Singapore via the Circle Line’s Telok Blangah and Northeast Line’s HarbourFront MRT stations.

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Each apartment is finely furnished to meet the taste of discerning residents. From the finest marble to the splendid imported oak floor, to the designer kitchen and bathroom wares, we ensure nothing but the best at Residences at Reflections.

Residents can look forward to a myriad of lifestyle options, both on land and water. On its expansive grounds are the visually-stunning clubhouse and gymnasium that open out to Keppel Bay and the sea.

Leveraging its unique waterfront locale, the extensive range of amenities – including an Olympic-length swimming pool, two Jacuzzi pools, two tennis courts, five BBQ pavilions, jogging pavement – is spread across the entire development.

Residents will also enjoy access to the multiaward winning Marina at Keppel Bay where luxurious mega yachts berth. Be one of the privileged to enjoy exclusive membership use of the marina facilities including access to the bay-fronting member’s lounge, The Wine Glass, as well as charters onboard Marina at Keppel Bay’s three luxurious yachts – The Admiral, Endeavour and Venture.

Experience the ultimate in urban waterfront living at Residences at Reflections.

For reservation and enquiries, + Residences at Reflections + Tel: (65) 6376 3400 + Fax: (65) 6376 3401 + Email: enquiries@residencesatreflections.com.sg + Web: www.residencesatreflections.com.sg

Come home to one of Singapore’s most coveted waterfront addresses Breathtaking ocean vistas. Vibrant waterfront playground. Luxurious urban lifestyles.

Residences at Reflections opens up a new dimension to waterfront living.

Residences at Reflections presents a unique opportunity to expand your incomparable lifestyle. With 131 fully-furnished apartments ranging from cosy two-bedroom suites to a lavish penthouse, Residences at Reflections is your home away from home. Our meticulous attention to detail, uncompromising service and full suite of amenities ensure you receive only the best.

Located in the most vibrant and prestigious southern part of Singapore, residents enjoy easy and direct access to the city and central business district. Residences at Reflections’ proximity to Sentosa Island, Singapore’s largest retail and lifestyle hub, VivoCity and trendy dining venues invite residents to savour unique pleasures and a limitless variety of leisure options in this exciting cosmopolitan city.

Welcome home to Residences at Reflections, life’s haven by the bay.

Residences at Reflections 1 Keppel Bay View, Reflections at Keppel Bay, Singapore 098402 For enquiries and reservations, please call (65) 63763400 or enquiries@residencesatreflections.com.sg

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The Ascott Limited

Experience a

place like home Citadines Apart’Hotel

When it comes to personalised conveniences for savvy and vibrant individuals on the go, nothing comes close to Citadines Apart’hotel. At this stylish and modern residence, you get to decide on a range of services and amenities that best compliments your lifestyle.

At Citadines Mount Sophia Singapore, enjoy the proximity of shopping and business at Orchard Road, Central Business District, the arts and entertainment community and a mélange of international and local restaurants.

Somerset Serviced Residence

T

he Ascott Limited is the world’s largest serviced residence owner-operator with over 28,000 apartment units, in over 70 cities across more than 20 countries in Asia Pacific, Europe and the Gulf region. The company’s global presence means that executives need only work with one party for their accommodation needs wherever they travel to for assignments.

The company’s three award-winning brands, which cater to different lifestyle needs, further ensure there is a suitable apartment for every executive

Ascott The Residence

+ The Ascott Limited + Tel: 1800 272 7272 + Email: enquiry.singapore@ the-ascott.com + Web: www.the-ascott.com

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Prestigious and pampering, Ascott The Residence lavishes business travellers with discreet service in plush refinement.

In Singapore, the luxurious Ascott Raffles Place is located right in the heart of Singapore’s Central Business District. The heritage building is just steps away from Raffles Place, Marina Bay Financial Centre and the Marina Bay Sands integrated resort.

We keep your business engagements in sight while indulging you in elegant living and unmatched personal service. At Ascott Raffles Place, you can mix business with pleasure.

Especially ideal for the globe-trotting executive and his/her family seeking a balanced lifestyle, the warm and elegantly-furnished apartments are complemented by modern amenities and attentive services.

Somerset Grand Cairnhill, Somerset Liang Court, Somerset Orchard and Somerset Bencoolen in Singapore are four city addresses, located within close proximity to conveniences like F&B, entertainment centres and even international schools to cater to the needs of individuals as well as executives here with their families.

Beyond the prime location, excellent business connectivity and maximum comfort, executives will not just come back to an accommodation. Instead, they will return to familiar faces, welcoming surroundings and the assurance that their needs will be taken care of. There are even residents’ programmes including city tours and workshops on local culture to help them settle in quickly.

These are just some of the ways Ascott goes the extra mile to make executives’ stay a memorable one. What’s here to stay, though, is the unique warmth and familiarity of home that the leader of the serviced residence industry has been renowned for around the world.

With such efforts it is no wonder that many have chosen Ascott as their preferred “home away from home” over the years.

NOW DEFINING GLOBAL LIVING IN SINGAPORE

Our Serviced Residences in Singapore Ascott Raffles Place • Citadines Mount Sophia Somerset Bencoolen • Somerset Grand Cairnhill • Somerset Liang Court • Somerset Orchard

From the spacious exclusivity and refinement of Ascott to the vibrancy of independent city-living at Citadines, or the pampering touches for the family at Somerset, there is an Ascott serviced residence designed to make you feel at home. Because life is about living.

For further information and global reservations, please visit www.the-ascott.com or call 1800 272 7272 (Singapore toll-free) The Ascott Limited is a member of CapitaLand. It is the largest global serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands in over 70 cities across 20 countries.

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8 on Claymore Serviced Residences

Newly launched 8 on Claymore Serviced Residences:

Why we can’t show you the only penthouse A

+ 8 on Claymore Serviced Residences 8 Claymore Hill, Singapore 229572 + Tel: (65) 6737 8388 + Fax: (65) 6737 8688 + Email: info@8onclaymore.com.sg + Web: www.8onclaymore.com.sg

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head of its recent official opening, the only penthouse at 8 on Claymore Serviced Residences is booked till June 2012. 8 on Claymore Serviced Residences is situated at the heart of Orchard. A 24-hour gourmet supermarket, banking services and world-class healthcare services are all within walking distance with easy accessibility to the Orchard Mass Rapid Transit (MRT) station connecting you to the rest of the city. If shopping is on the agenda, different malls offering a wide selection of retail, dining and entertainment experiences are just at the guests’ doorstep.

8 on Claymore Serviced Residences is synonymous with personalised services, boasting an ideal location aimed at both business and leisure for a long-term stay in Singapore.

Managed by the five-star award-winning business hotel, Royal Plaza on Scotts, 8 on Claymore Serviced Residences hopes to deliver the intangibles that make guests’ experiences feel like home.

Patrick Fiat, General Manager and Chief Experience Officer (CEO) of 8 on Claymore Serviced Residences, remarked, “8 on Claymore

Serviced Residences is your home on Claymore Hill – we want our guests to have a memorable experience with us and have stories to tell about Singapore, about the property and about our staff when they are finally home. This is our benchmark and definition of personalised services in hospitality at 8 on Claymore Serviced Residences.”

8 on Claymore Serviced Residences, the flagship serviced residence under Summit Serviced Residences™ of Preferred Hotel Group™, offers 85 varied units of living spaces configured to accommodate different travellers and residents. From chic studios, two- or threebedroom residences to a spacious penthouse, all units are furnished with a washer and dryer, and a well-appointed kitchen with superior appliances which provide guests with the choice of cooking and entertaining at home.

At 8 on Claymore Serviced Residences, Guest Services Executives welcome guests with a personalised orientation tour and impeccably attend to their needs with round-the-clock in-room dining service for their entire stay. Other privileges include a thoughtful welcome hamper with essential items as well as L’Occitane’s Verbena body and hair care collection to help guests relax and energise after their travels. Buffet breakfast is served daily with continental breakfast served on Sundays and Public Holidays at the residents’ lounge.

Housekeeping services are available from Mondays to Fridays. Complimentary ultra-high speed internet (the fastest in Singapore at 176 mbps) and a wide selection of cable channels are provided in all residences.

In addition, 8 on Claymore Serviced Residences offers resort-style elements such as an outdoor pool with an open air deck, cabanas and a barbeque area amongst a tropical setting. There is also a state-of-the-art gym with Technogym equipment and a children’s pool so the kids are not left out on the fun.

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Sante Fe

easy We make it

A

t Santa Fe, we are devoted to making every customer experience exceptional for each and every service we offer. That is how we developed a world-renowned reputation for unsurpassed customer service and quality. Our focus is on truly listening to our customers and shaping our services to exactly meet their unique needs. Santa Fe has organized a wide array of useful and practical services for the 21st century expatriate on the move in the global economy.

Over 30 years, Santa Fe has grown from a single office into an industry leader providing professional moving, relocation and records management services through 120 offices in 50 countries with the joint forces of the new Santa Fe Group which includes the acquisitions of Wridgways and Interdean.

Santa Fe covers the world. Whether through our own network of offices or via our partners, we stick to one simple philosophy in delivering services globally: “Best in Class.” Our model ensures we are working with the best in class provider in each city globally. This choice to work with the best companies around the world is one of our greatest strengths, and our clients benefit from their proven quality.

A meticulous approach to everything we do means we take control of each step of service delivery to assure exceptional quality for our customers throughout the relocation process.

Santa Fe has embraced quality programs and systems like no other in our industry. We are the only relocation company to hold three ISO accreditations, including ISO 9001 (Quality), ISO 14001 (Environment), ISO 2700 (Data Protection and Information Security), and the FAIMISO (FIDI Accredited International Mover).

We pride ourselves on combining passion and performance for stress-free and effective relocations. We are your HR partner every step of the way – a single source solution making the global employee a reality. The Santa Fe Advantage: A more comprehensive array of in-house developed services, all with our distinct culture of service excellence and friendliness.

Do visit our website for more information + Tel: 6398 8588 + Email: sales@santafe.com.sg + Web: www.santaferelo.com

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profile Sarawak Convention Bureau

Headhunter longhouse theme party Meetings or incentives in Sarawak can be as serious or fun as you wish. There are plenty of options for getting out and about, with many experiences well-suited to events or team-building with a difference

S

how delegates a good time at a true blue Iban party in a longhouse.

Delegates will be ushered up the longhouse steps amidst traditional welcome music and into the arms of dancing maidens in traditional silver headdresses, brass bangles and pua sarongs. They will be then be offered tuak, traditional rice wine. A special blessing ceremony, the miring, is performed by the headman to usher good tidings to all. Then, dinner is served en masse at the ruai and the adventurers get to dig in with everyone. After dinner, guests get to join in the traditional ngajat dance as the party continues. + For more great and unique ideas contact the Sarawak Convention Bureau by visiting www.sarawakcb.com

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mice feature

Growing

MICE

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mice feature

The MICE market is growing phenomenally in Singapore and operators are upping their ante to provide the best facilities and services to draw in the crowds. HRM speaks to standout players to find out what they anticipate in the coming year

By Priya de Langen

T

he MICE industry in Singapore has been growing phenomenally. The country’s Overseas Visitors Survey (OVS) revealed that business visitors in 2010 made up about 27% of the 11.6 million visitor arrivals to Singapore that, in turn, made up an estimated 40% of total expenditure. Also, the Union of International Associations (UIA) announced Singapore as the top international meeting city for 2010 while the International Congress and Convention Association (ICCA) named the island the top convention city in Asia in 2010 for the ninth consecutive year.

With the gaining popularity of Singapore as a MICE destination, experts say that the MICE market will continue to see fair weather in 2012 with venue operators providing newer and improved facilities.

Growth is expected

The two major industry players – the Resorts World Sentosa (RWS) and Marina Bay Sands (MBS) – say that they expect a growth in the MICE sector in 2012. Also, according to the Singapore Tourism Board (STB), the country has added 12 new world congresses to its line-up of events from 2012 to 2016, which will help increase the number of tourist arrivals.

Paul Stocker, VP, MICE Sales and Event Services for RWS, explains that the opening of the two integrated resorts has been a gamechanger for the leisure sector. “The number of visitors to Singapore continues to grow across all sectors, including business visitors. I strongly believe that Singapore is very well on track to grow its MICE pie further.”

RWS has hosted more than 1,200 events in the first six months of 2011 and is expecting to continue with this growth. “While taking into consideration

the global economic volatility, we are cautiously optimistic that we can increase events by at least 20%,” states Stoker.

John Mims, Senior Vice President, World-Wide Sales & Resort Marketing Asia of Las Vegas Sands Corp (parent company of MBS), affirms the statement stating that “the outlook for 2012 is still strong for Singapore.”

Mims mentions that there are several favourable factors that have helped the Singapore MICE industry such as a strong Asia economy, increasing tourist arrivals as well as the country’s good infrastructure. “For Marina Bay Sands, this has resulted in more business on the books already for next year than the same time last year,” he adds.

MBS has numerous tradeshows and conferences lined up for the next year. These include the Amway Taiwan Conference in Feb 2012 and Young Presidents’ Organization (YPO) Global Leadership Summit 2012, which will see 1,500 and 1,400 delegates, respectively. CommunicAsia, an annual internet and communications technology (ICT) show will also be hosted in June, 2012. According to Mims, the show enjoyed great success this year with 1,312 exhibitors and over 27,000 visitors from 49 countries.

New facilities to choose from

Venue operators are differentiating themselves from their competitors by offering a one-stop service, whether it is installing equipment or even arranging special effects for events, to cater to clients’ different needs. Also, some operators will be introducing new or improved spaces to attract businesses.

The Singapore EXPO Convention and Exhibition Centre hosts about 600 events on average each year and is expanding with a new convention wing, MAX Atria@Singapore EXPO which is set to open in March 2012. Aloysius Arlando, CEO of issue 11.12

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Planning the perfect MICE event With multitude of venues to choose from, HRM provides some tips for you to host the perfect MICE event + Identify and define the requirements for the event or meeting + Look for a venue that would fit the requirements of the event or meeting (eg. it should be able to host the number of expected delegates) + Give an appropriate budget for the event or meeting + Work closely with the venue operator to ensure that the requirements of the event or meeting are met (eg. is there Wi-Fi if you are expecting business delegates)

RWS Compass Ballroom

Singex Group, explains that it will comprise of 32 rooms, foyers, a garden courtyard and a rooftop space. To cater to business visitors, there is also full Wi-Fi coverage across the whole venue. The MAX Atria can host over 3,500 people at various conferences, meetings, banquets, light exhibitions, and product launches that are spread over its 12,700m2 of space.

RWS will also be expanding its venue space with the opening of two new luxury hotels – Equarius Hotel, which comes with its own waterpark, and Spa Villas. RWS already has a column-free ballroom that seats 6,500 delegates, as well as 30 function rooms and 20 varied event venues. Stoker states that these venues will offer new spaces for clients to choose from and will enable RWS to host bigger events. “These will no doubt give a boost to our MICE offerings and provide different experiences for returning business travellers,” he adds. Organisations can also look forward to the new Scavenger Hunt teambuilding programme that will be held at RWS’ Universal Studios Singapore.

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Anticipating challenges

Although industry players are anticipating a healthy MICE market next year, they state there are a few challenges that need to be overcome – talent crunch and the amount of venue space. Arlando explains that while a vibrant MICE industry is great, there is also a shortage of skills due to MICE companies “tapping on the same talent pool as companies in the hospitality and service sectors are.”

Experts advise that although importing foreign talent or employing temporary staff may help ease the talent problem, it is not a permanent solution.

Organisations such as Singex Group and RWS are providing development opportunities for their employees in order to create their talent pipeline.

Singex Group has established a partnership with ITEs. “We take in interns, and students can look forward to furthering their careers with us upon graduation,” states Arlando.

Stoker says that the organisation prefers to develop its local talent pool. “With over 13,000 employees, RWS has comprehensive training programmes aimed at equipping our employees with the necessary skill sets to excel in their jobs. We believe that such practices will provide for a sustainable pool of skilled employees for the service and MICE industry in Singapore,” he explains.

Mims also advises that companies should be “open” when selecting candidates for their MICE teams, as a culturally diverse team can help build relationships with organisations. The MBS MICE team consists of members from 10 different countries, which he says has helped them “understand the cultural requirements of clients from all over the world.”

Finally, experts are stating that the creative use of space is also essential for organisers as Singapore gains popularity as a MICE destination. “The biggest challenge facing Singapore would essentially be space. However, while we may not promote massive convention spaces, the creative use of space is something that venues here have thrived upon,” concludes Stoker.

advertorial Shangri-La’s Mactan Resort and Spa

&

Leisure Luxury Encompassed at Shangri-La’s Mactan Resort and Spa, Cebu

T

ucked in lush tropical landscape with a crystalline coastline, Shangri-La’s Mactan Resort and Spa, Cebu is the premier deluxe resort property in the Philippines. Since its opening in October 1993, it has won acclaim from discerning travelers for its spacious and well-appointed rooms and the variety of dining, entertainment and recreational activities offered in its paradise-like setting. It is also home to CHI, The Spa at Shangri-La, one of the largest spa villages in Asia. It combines natural surroundings, modern conveniences and genuine Asian hospitality that are distinctly Shangri-La.

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The resort has 530 guestrooms and suites, including a Presidential Suite, two Shangri-La specialty suites and the Ocean Club, situated on the highest floors of the resort’s Ocean Wing. All accommodation facilities give guests spectacular views of verdant greens, the tranquil ocean and the outlying islands surrounding Cebu.

The first phase of the resort’s refurbishment program is nearing completion, and by December, there will be 75 beautifully refreshed rooms in the Shangri-La Wing. The second phase will begin in February 2012.

advertorial Shangri-La’s Mactan Resort and Spa The resort is not only a holidaymakers’ haven but also the country’s favorite out-of-town meeting venue. It has earned a reputation for hosting successful conferences and memorable team building programmes. Indoor meeting facilities include the Mactan and Rosal ballrooms, seven convertible meeting rooms as well as The Marquee, the resort’s fully air-conditioned indoor tent that spans 1,200 square metres.

For events on a much grander scale, The Marquee’s spacious interior guarantees the ideal level of exclusivity essential to guests at distinguished events, including lavish weddings, gala dinners, social gatherings and conventions and exhibitions. It occupies an area of 1,200 square metres, the biggest of its kind in the Visayas. Full banquets can seat up to 800 people, while a reception area has a capacity of 1,200 people.

All of the conference and function rooms feature the latest audio-visual equipment, including broadband and Wi-Fi Internet access.

Companies may choose from full day or half day meeting packages, with a variety of themed coffee breaks and dinner party ideas.

At the tip of the beachfront, where a bridge connects the adjacent Cowrie Cove restaurant, stands the Ocean Pavilion, a glass-enclosed architectural masterpiece with a panoramic view of the ocean.

The Ocean Pavilion can seat up to 70 people, and its high ceiling and clear glass are perfect for wedding ceremonies, intimate social gatherings, cocktail receptions or small-scale meetings.

With the resort’s expansive grounds, meetings are taken a notch higher with the option to take activities outdoors. The 350-metre beach cove is the perfect setting for team workshops, incorporating

The Marquee

Mactan Ballroom

exciting water sports and games such as raftbuilding, snorkelling and kayak competitions.

The resort puts its signature stamp on banquets with a creative selection of themed events. The white sand beach cove is an especially impressive venue for an outdoor dinner, with a capacity of 500. Guests can enjoy the novelty of a tropical feast under the stars as they are entertained by cultural performers.

A wide variety of options is available for dine-around arrangements. Within the resort are several award-winning restaurants that offer gourmet cuisine in elegant, stylish settings. Guests may opt to cap their day with cocktails at the seaside bar, or enjoy happy hour at the beach bar or Lobby Lounge.

Companies can reward their top achievers with the luxury of leisure. The resort has a complete lineup of recreational facilities including two swimming pools, a six-hole putting range, a themed mini-golf –park, a plexi-pave tennis court, a gym featuring modern exercise equipment, a salon, a sauna and a steam room. The resort also offers water activities such as jet skiing, parasailing, windsurfing, glass-bottom boat rides and island hopping trips to nearby outlying islands, as well as scuba diving and snorkelling in its marine sanctuary.

CHI, The Spa at Shangri-La, offers guests the ultimate haven for rejuvenation and indulgence.

Guests are spoilt for choice with over 35 customized therapies to heal the mind, body and spirit, carried out in any of 15 private villas in a 10,000-squaremetre spa village in the heart of the resort.

Whether for business or leisure, Shangri-La’s Mactan Resort and Spa, Cebu is the quintessential modern-day paradise. + Shangri-La’s Mactan Resort and Spa, Cebu + Tel: (63 32) 2310288 + Email: mac@shangri-la.com + Web: www.shangri-la.com issue 11.12

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profile Singex

Singapore EXPO

Make Space for Possibilities S

ingapore’s largest MICE venue, Singapore EXPO Convention and Exhibition Centre, boasts 10 purpose-built halls measuring 100,000sqm that are ideal for conventions and tradeshows. Additionally, EXPO has numerous conference halls, meeting rooms and outdoor event spaces for other business and special events.

MAX Atria - Conventions Redefined

By early 2012, EXPO will feature an enhanced convention wing, MAX Atria, where stuffy business events will be a thing of the past. Designed to bring nature “inside” and take meetings “outside”, MAX Atria will incorporate lush green elements that will harness the enlivening power of nature to inspire minds and stimulate business discussions and networking.

Event organisers can look forward to an oasis-like experience that will make meetings meaningful and rewarding for all participants, without the distractions associated with the bright lights and bustling sounds

of the city. Some 12,560sqm of space, spread across 32 new rooms, spacious foyers and the rooftop, makes MAX Atria ideal for a multitude of business and special events, including banquets, cocktail receptions, conferences, light exhibitions, meetings, and product launches.

Fitted with modern AV, lighting and + Singapore EXPO Convention technical capabilities, including and Exhibition Centre 1 Expo Drive, #02-01, high-performance Wi-Fi, and supported Singapore 486150 by a dedicated events team that takes + Email: sales@singaporeexpo.com.sg/ pride in delivering quality experiences, sales@maxatria.com.sg MAX Atria is also Singapore Building + Tel: 65 6403 2160 & Construction Authority Green Mark + Web: www.singaporeexpo.com.sg/ Platinum-certified, having incorporated www.maxatria.com.sg internationally recognised best practices in environmental design and building performance.

Experience a refreshing concept in conference and meeting spaces at MAX Atria, where discussions and negotiations become a rejuvenating breeze.

Awaken your senses.

Ignite your creativity at MAX Atria.

C

pace, om.sg vent s maxatria.c e r u o y @ k s g o le o .s il sa tria.com To b a e ema pleas www.max it is re. o or v m t ou to find

At Singapore’s freshest MICE facility, natural light and lush greenery fuse with versatile spaces to provide you with a palette to fuel your imagination and spark off new ideas.

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Discover MAX Atria in early 2012, where conventions are redefined.

CM

• Column-less rooms for conferences, meetings and banquets

MY

• Adjacent ground-level convention-exhibition halls available at EXPO

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Artist’s Impression

Managed by Singex Venues Pte Ltd, an ISO 9001:2008, Business Continuity Management SS540 and BS25999 certified company Artist’s Impression

Singapore EXPO Convention and Exhibition Centre 1 Expo Drive, #02-01, Singapore 486150 Tel: +65 6403 2160 Fax: +65 6822 2616

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profile

Chinois Spa

Pure bliss at Chinois Spa O

ffering a chic and exclusive private ambience in the heart of Orchard at Mandarin Gallery, Chinois Spa is a new luxurious concept of a lifestyle urban spa that offers a full range of customised services. Treatments available include full body massages, organic spa treatments, organic facial treatments, reflexology, manicure and pedicure, hair crème-bath spa and waxing services in generously-sized treatment rooms complete with attached showers. For those hoping to get their partners along, a couple suite is available to ensure full + Management: Managed and owned by privacy while you enjoy your the same team from the award-winning spa treatments together. ex-Essentia Spa @ Fort Canning Park

Fast facts

+ Award: Finalist of “Best Spa Experience Award 2005” awarded by Singapore Tourism Board + Accreditation: CaseTrust (Category One Spa)

Natural wellness

All programmes at Chinois Spa are performed using only pure essential oils, high quality massage oils with natural and organic ingredients. The highly effective facial treatments are all prepared using the unique, much soughtafter Eminence Organic Skin Care natural hand-made products from Hungary.

Eminence ingredients are free of parabens and other harsh chemicals and are guaranteed to be 100% natural to ensure that your staff see and feel the dramatic results associated with this high quality skin care brand.

All spa therapists are also trained and skilled with relevant industry certification required by CaseTrust so rest assured, your staff are in good hands.

Relax and heal

The Signature body spa programme is a must-try.

A complete 60-min or 90-min head-to-toe relaxation experience using a proprietary blend of essential oils and natural emollient, this massage is perfect for busy professionals looking for a quick yet thorough fix.

If you’re up for something more elaborate, indulge in the Majestic programme instead. Enjoy a warm soak in a special blend of essential oils followed by a body scrub down. Try the limited edition Chocolate Scrub, blended especially from cocoa beans from Canada. After the scrub, a detoxifying body wrap will firm and tone your muscles. Finally, an invigorating massage becomes the finale of this two and half hour pampering session.

A visit to Chinois Spa is sure to leave incentive winners highly refreshed, totally relaxed and lining up for more! + Chinois Spa 333A Orchard Road #04-16 Mandarin Gallery Singapore 238897 + Tel: 6836 3363 + Fax: 6836 3353 + Email: contact@chinoisspa.com.sg + Website: www.chinoisspa.com.sg

Programmes available » Full Body Massages » Organic Spa treatments, wraps and scrubs » Organic Facials & Skin Nourishing Treatments » Foot Reflexology » Manicure & Pedicure » Hair Crème-bath Spa » Waxing services

Membership packages Package Silver Gold Platinum

Cost $950 $1,800 $2,900

Package is valid for 1 year

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Extra Value $200 $500 $1,000

Total Value $1,150 $2,300 $3,900

WebsiteÊ:Êwww.chinoisspa.com.sgÊÊÊ|ÊÊÊEmailÊ:ÊÊcontact@chinoisspa.com.sg

profile

The MegaZip Adventure Park

Teamwork is our business, the jungle is our classroom!

I

n September 2009, a team of international outdoor adventure specialists came together to create a unique, challenging, safe and innovative adventure park, nestled amongst the green jungle surroundings of the Imbiah Hilltop on Sentosa Island, Singapore. The MegaZip Adventure Park was born.

Incorporating the latest technology, the park has one of the longest zip lines in Asia and a multi-level high ropes course, designed to challenge any outdoor enthusiast.

Utilising all our exciting activities, MegaZip Adventure Park runs a range of corporate training programmes that will meet your organisational needs in team building, team bonding, communications, and developing effective work groups.

We are not about lectures, coffee breaks and air-conditioning. We believe + The MegaZip Adventure Park and specialise in external experiential Imbiah hill (Imbiah hill Road, learning – in the great outdoors! With the Sentosa island, Singapore, 098967) setting of beautiful Siloso Beach and To make a booking contact Wilson breathtaking views over the Singapore on 64807191 or wt@megazip.com.sg Straits, the MegaZip team building + Opening hours: 11am to 7pm programme is guaranteed to give your + Website: www.megazip.com.sg team an unforgettable experience.

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Our thrilling activities include: MegaZip – a 450m long, 75m high, zipwire flying from Imbiah Hill to Siloso beach ParaJump – a heart-stopping leap from a 15m tower, with a parachute landing ClimbMax – a 3-level aerial Treetop adventure course, up to 12m high NorthFace – test yourself on this 16m high rock-climbing wall

directory listing

8 on Claymore Serviced Residences

Adecco Personnel Ptd Ltd

Situated in the heart of Singapore’s Orchard area, 8 on Claymore Serviced Residences offers easy accessibility to a selection of retail, dining and entertainment experiences.

Adecco is Singapore’s leading human resource and staffing services firm – with a network of twenty general and professional staffing offices.

Contact: + Tel: +65 6737 8388 + Fax: +6) 6737 8688 + Email: info@8onclaymore.com.sg + Web: www.8onclaymore.com.sg

Contact:

Cartus

Center for Creative Leadership

Cartus provides trusted guidance to organisations of all types and sizes who require global relocation solutions.

A top-ranked, global provider of executive education that unlocks individual and organisational potential through its exclusive focus on leadership development.

Contact:

Contact:

+ Tel: +65 6880 5800 + Email: trustedguidanceasia@cartus.com + Web: www.cartus.com

+ Tel: +65 6854 6000 + Email: ccl.apac@ccl.org + Web: http://apac.ccl.org

Chinois Spa Pte Ltd

Commonwealth Travel Service Corporation Pte Ltd

Step into grandeur and elegance the moment you enter Chinois Spa - where oriental influences mingle with touches of modernity. Where our excellent services prevail - pampering you with style and finesse.

Experience Wellbeing and bliss today!

+ Tel: +65 6835 3400 + Email: HRsolutions@adecco-asia.com + Web: www.adecco.com.sg

A leading full-service retail and wholesale travel company, offering tourism services that spark inspirations to every travel experience.

Contact:

Contact:

+ Tel: +65 6836 3363 + Email: contact@chinoisspa.com.sg + Web: www.chinoisspa.com.sg

+ Tel: +65 6530 0338 + Email: admin@ctc.com.sg + Web: www.ctc.com.sg

Eatzi Gourmet Pte Ltd

Far East Organization

Since 1991, Eatzi Gourmet Catering caters to various events and celebrations. MUST-TRYs - Roast Beef on Wagon & Leg of Lamb.

Singapore’s largest private property developer, Far East Organization owns and operates the biggest corporate leasing and hospitality portfolio offering a wide array of accommodation options located all over the island in prime locations.

Contact:

Contact:

+ Tel: +65 6858 0111 + Email: catering@eatzi.com.sg + Web: www.jppepperdine.com

+ Tel: +65 6223 5223 + Email: lease_res@fareast.com.sg + Web: www.fareast.com.sg

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Far East Hospitality

Flying Dragon Adventures Pte Ltd

Far East Hospitality owns and operates the largest hospitality portfolio in Singapore with seven hotels and 11 residences offering a wide array of accommodation options located all over the island in prime locations.

Hidden in the jungle canopy of Imbiah Hill, Megazip is the perfect destination for families, friends, or colleagues who can throw caution to the wind as they zip, climb, swing and plunge in Singapore’s hippest beach location.

Contact:

Contact:

+ Tel: +65 6428 8600 + Email: reservations@fareast.com.sg + Web: www.fareasthospitality.com

+ Tel: +65 9897 0813 + Email: ng@megazip.com.sg + Web: www.megazip.com.sg

Fraser Place Urbana Langsuan, Bangkok

Fraser Suites Urbana Sathorn, Bangkok

Fraser Place Urbana Langsuan is within walking distance to the Chidlom BTS Skytrain and Lumpini Park, and offers excellent accommodation choices

Fraser Suites Urbana Sathorn is located within the heart of the city and offers excellent accommodation choices with its fully furnished suites.

Contact:

Contact:

+ Tel: +66 2 227 9900 + Email: sales.bangkok@ frasershospitality.com + Web: www.frasershospitality.com

+ Tel: +66 2 227 9900 + Email: sales.bangkok@ frasershospitality.com + Web: www.frasershospitality.com

Frasers Hospitality Pte Ltd

Hays Recruitment Specialist Pte Ltd

Frasers Hospitality, the hospitality arm of Frasers Centrepoint Limited, a wholly-owned subsidiary of Fraser and Neave Limited, is a global serviced residence owner and management company with GoldStandard residences across Europe, North Asia, Southeast Asia, Middle East and Australia.

Hays is the world’s leading recruiting expert in qualified, professional and skilled work. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments. Our combination of deep expertise across a wide spectrum of specialised industries makes us unparalleled recruiters in the world of work

Contact:

Contact:

+ Tel: +65 6898 0800 + Email: sales@frasershospitality.com + Web: www.frasershospitality.com

+ Tel: +65 6223 4535 + Email: hr.singapore@hays.com.sg + Web: www.hays.com.sg

Healthway Medical Group Pte Ltd

HiringBoss

Healthway Medical Group Pte Ltd is Singapore’s largest network of private medical centres and clinics offering quality healthcare services across the medical value chain in primary healthcare, dental and specialist services.

Asia’s own Applicant Tracking System. Take back control over your recruitment workflow and costs.

Contact: + Tel: +65 6518 0160 + Email: corporate.sales@ healthwaymedical.com + Web: www.healthwaymedical.com

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Contact: + Tel: +65 6222 6077 + Email: sales@hiringboss.com + Web: www.hiringboss.com

directory listing

Hudson

iqDynamics Pte Ltd

Hudson is one of the world’s leading providers of Permanent Recruitment, Contract Professionals, RPO (Recruitment Process Outsourcing) and Talent Management Services.

We provide integrated, easy-to-use and flexible Human Capital Management Solutions that can be customised to meet your business needs.

Contact: + Tel: +65 6339 0355 + Email: sgresume@hudson.com + Web: www.hudson.com

Kaplan Professional Kaplan Professional offers WSQ programmes from WDA and Executive Development Programmes which can be customised to suit organisations’ development needs.

Contact:

Contact: + Tel: +65 6594 4138 + Fax: +65 6475 9478 + Email: sales.sg@iqdynamics.com + Web: www.iqDynamics.com

Lanson Place Hospitality Management Limited We offer five-star luxury living in the heart of Asia’s most exciting cities.

Contact:

+ Tel: +65 6773 1677 + Web: www.kaplan.com.sg

+ Tel: +852 2752 2187 + Email: enquiries@lansonplace.com + Web: www.lansonplace.com

Michael Page International

Nanyang Business School

A leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world’s top employers.

The NBS Nanyang Executive Education conducts executive programmes(degree and non-degree) for professionals and corporations. Study in a world class learning environment.

Contact: + Tel: +65 6533 2777 + Email: enquiries@ michaelpage.com.sg + Web: www.michaelpage.com.sg

Contact:

NorthgateArinso Singapore

Ovolo

NorthgateArinso help HR executives optimise their HR service delivery through smarter process and more efficient technology, supporting key HR areas like workforce administration, payroll, benefits, recruitment, learning, and talent management.

Ovolo offers hotels and luxury serviced apartments across Hong Kong and Asia. Enjoy effortless urban living at Ovolo!

Contact:

Contact:

+ Tel: +65 6559 4500 + Email: NGAcares@ngahr.com + Web: www.ngahr.com

+ Tel: +852 2165 1000 + Email: info@ovologroup.com + Web: www.ovologroup.com

+ Tel: +65 6790 4042/6514 8376/6790 4857 + Email: execed@ntu.edu.sg + Web: www.execed.ntu.edu.sg

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PACE O.D. Consulting

PayrollServe

An O.D. company, PACE crafts O.D. solutions that are contextualised and aligned to our clients’ organisation culture and needs. Blending the Science and Art of Organisation Development, PACE is committed to partnering with organisations in realising planned change to reach their desired state.

PayrollServe, a SSAE 16 compliant company, is committed to providing quality payroll services globally. We are supported by a team of more than 600 professionals specialising in Payroll, HR, Accounting and Tax.

Contact:

Contact:

+ Tel: +65 6278 8289 + Email: connect@pace-od.com + Web: www.pace-od.com

O.D. Consul ng The Science and Art of O.D.

+ Tel: +65 6594 7593 + Email: info@payrollserve.com.sg + Web: www.payrollserve.com.sg

PWAC Business Solutions

Randstad Pte Ltd

PWAC offers quality, customised professional training and personal development courses to professionals who seek improvement and breakthrough in their career.

Randstad is one of the world’s largest recruitment & HR service providers, specialising in temporary, contract and permanent recruitment across the widest range of industry sectors.

Contact:

Contact: + Tel: +65 6638 1232 + Email: enquiry@pwac.com.sg

+ Tel: +65 6510 1350 + Email: karin.clarke@randstad.com.sg + Web: www.randstad.com.sg

Resorts World™ Sentosa Singapore

Robert Walters (Singapore) Pte Ltd

Resorts World Sentosa – Asia’s ultimate destination – is Singapore’s first integrated resort that promises the richest experiences to last a lifetime.

Robert Walters is an award-winning business and a world-leading professional recruitment consultancy specialising in both permanent and contract recruitment Contact:

Contact: + Tel: +65 6577 8888 + Fax: +65 6577 8890 + Email: enquiries@rwsentosa.com + Web: www.rwsentosa.com

+ Tel: +65 6228 0200 + Email: hrsg-hrm@

robertwalters.com.sg + Web: www.robertwalters.com.sg Green c100 m0 y 30.5 k69 Red c0 m100 y64 k33

Royal Caribbean International

Royal Selangor

Royal Caribbean International is a global cruise brand with 22 ships currently in service. The line also offers unique cruise tour and land packages in Alaska, Canada, Dubai, Europe, and Australia and New Zealand

Royal Selangor is one of the oldest and well-known names in the pewter industry with excellence in craftsmanship since 1885

Royal Selangor Horizontal Workmark

Contact:

Contact:

+ Tel: +65 6305 0033 + Email: RcclGroupSales@rcclapac.com + Web: www.royalcaribbean-asia.com

+ Tel: +65 6268 9600 + Email: enquiry@royalselangor.com.sg + Web: www.royalselangor.com

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directory listing

Santa Fe Relocation Services (S) Pte Ltd Santa Fe. A single source solution for all your Relocation needs, with a presence in 50 countries and 120 offices worldwide.

Contact: + Tel: +65 6398 8588 + Email: sales@santafe.com.sg + Web: www.santaferelo.com

Sedona Hotels International Established in 1994, Sedona Hotels International now manages more than 1,200 rooms in Asia, namely Myanmar, Vietnam, Indonesia & Singapore.

Its portfolio consists of deluxe business hotels, a premier beach resort, fully-furnished serviced apartments and corporate residences.

Sarawak Convention Bureau (SCB) We are your business match maker! Our primary role is to assist meeting planners to present competitive bids, maximise delegate attendance through delegate boosting and develop tailor-made incentive proposals.

Contact: + Tel: +6 082 242516 + Fax: +6 082 242519 + Email: info@sarawakcb.com + Web: www.sarawakcb.com

SGP International Management Academy A life-long learning partner for individuals and organisations to enhance both the competiveness and productivity through high value-add training programmes especially tailored to your needs

Contact:

Contact:

+ Tel: +65 6338 8944 + Email: sedona@kepland.com.sg + Web: www.sedonahotels.com.sg

+ Tel: +65 6773 8792 + Email: info@sima.edu.sg + Web: www.sima.edu.sg

Shangri-La’s Mactan Resort and Spa, Cebu

Singex Venues Pte Ltd

Shangri-La’s Mactan Resort and Spa, Cebu is the premier, awardwinning deluxe resort property in the Philippines.

Leading MICE solutions provider with over thirty years of event and venue management experience in Singapore and beyond

Contact:

Contact:

+ Tel: +63 32 2310288 + Email: mac@shangri-la.com + Web: www.shangri-la.com

+ Tel: +65 6403 2160 + Email: sales@singex.com.sg + Web: www.singex.com.sg

Tawandang Microbrewery Singapore

The Ascott Limited

Modern Thai Food, Fresh German Beer and Live Entertainment. Perfect for party and gathering.

The world’s largest international serviced residence owner-operator in Asia Pacific, Europe and the Gulf region, managing the Ascott, Citadines and Somerset brands over 70 cities across more than 20 countries.

Contact:

Contact:

+ Tel: +65 6476 6742 + Email: info@tawandang.com + Web: www.tawandang.com

+ Tel: +65 6272 7272 + Email: enquiry.singapore@the-ascott.com + Web: www.the-ascott.com

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directory listing

The Club at Capella Singapore

The GMP Group

The Club at Capella Singapore sets a new standard in long stay accommodation with their sea facing suites and manors.

The GMP Group is a recruitment and HR consultancy. Headquartered in Singapore, GMP maintains a regional network with offices in China, Hong Kong, Malaysia and Thailand.

Contact:

Contact:

+ Tel: +65 6591 5015 + Email: theclub.singapore@capellahotels.com + Web: www.capellasingapore.com

+ Tel: +65 6736 2022 + Email: info@gmprecruit.com + Web: www.gmprecruit.com

Thomson Lifestyle Centre

Times Software Pte Ltd

With “Celebrating Life” as its inspiration, Thomson Lifestyle Centre provides a holistic and comprehensive range of health prevention services ranging from health screening, vaccination and weight management.

Software provider for Times Pay/ HR & E-Modules and Payroll Outsourcing provider. Times Software’s HRIS Solutions has been voted as one of the Singapore HR community’s HR vendors of the Year some five consecutive occasions

Contact: + Tel: +65 63526550 / 63526559 + Email: lifestyle@thomsonmedical.com + Web: www.thomsonmedical.com/ lifestyle_ctr.htm

Contact: + Tel: +65 6295 1998 + Email: sales@timesoftsg.com.sg + Web: www.timesoftsg.com.sg

Training Vision Institute Pte Ltd

True Yoga

Training Vision (1991) is a leading training institute that offers a wide range of training programmes and consulting solutions with an integrated and holistic approach.

With 13 large studios spanning over 37,000 sq ft, True Yoga offers 35 types of Yoga, Dance and Pilates matwork classes.

Contact:

Contact:

+ Tel: +65 6325 1068 + Email: enquiries@trainingvision.com.sg + Web: www.trainingvision.com.sg

+ Tel: +65 6733 9555 (Pacific Plaza)/ +65 6536 3390 (Ocean Financial Centre) + Web: www.trueyoga.com.sg

TÜV SÜD PSB Learning Pte Ltd

Zingrill Holdings Pte Ltd

TÜV SÜD PSB Learning is a leading provider of training and consulting services with over 200 programmes across both soft and hard skills.

Zingrill Holdings is a foodservice organisation that owns and manages renowned restaurant brands like Seoul Garden and BREEKS Café. The company started in 1983 with Seoul Garden, which was then a fine-dining Korean restaurant, serving authentic Korean-cuisine. The company and its brands have since evolved through the test of time.

Contact:

Contact:

+ Tel: +65 6885 1488 + Email: learning@tuv-sud-psb.sg + Web: www.tuv-sud-psb.sg/learning

+ Tel: +65 6352 1339 + Email: mktgPR@zingrill.com.sg + Web: www.zingrill.com.sg

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ROYAL CARIBBEAN CRUISE LINE REIGNS AGAIN

Best Cruise Operator, Asia 2008 – 2011

FOR THE FOURTH TIME!

Set Sail on the Award-Winning Cruise Line from these Spectacular Home Ports: 3 to 7-night cruises from SINGAPORE Sailing period: Jan, Feb, Mar, May, Jun, Nov, Dec 2012 Itinerary highlights : Phuket, Bangkok, Koh Samui, Penang, Malacca, Bali

4 to 8-night cruises from HONG KONG Sailing period: Mar, Sep, Oct, 2012 Itinerary highlights : Halong Bay, Danang, Sanya, Xiamen, Okinawa, Boracay

4 to 7-night cruises from SHANGHAI Sailing period: Mar, Apr, Jun, Jul, Aug, Sep, 2012 Itinerary highlights : Kobe, Fukuoka, Nagasaki, Okinawa, Jeju, Busan

5 to 7-night cruises from TIANJIN Sailing period: Jun, Jul, Aug, Sep, Oct, 2012 Itinerary highlights : Kagoshima, Miyazaki, Beppu, Nagasaki, Jeju, Busan

6 to 9-night cruises from YOKOHAMA Sailing period: May, Jun, Sep, 2012 Itinerary highlights : Hokkaido, Aomori, Kanazawa, Nagoya, Vladivostok, Busan

Come 2012, Voyager of the Seas together with Legend of the Seas will sail from these spectacular home ports in Asia - an award-winning cruise experience awaits you with more variety of exciting destinations, complete with innovative onboard facilities and thrilling activities!

Royal Caribbean Cruises (Asia) Pte Ltd

3 Anson Road #13-02 Springleaf Tower Singapore 079909 Tel: (65) 6305 0003 Email: RcclGroupSales@rcclapac.com www.royalcaribbean-asia.com l facebook.com/RoyalCaribbeanAsia