HullBID is looking for new recruits to support their vital work
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New recruits wanted to help HullBID
A glittering future is planned for Grimsby
New leases of life for much loved buildings
Awards are a celebration of the region’s brightest business stars 19 Council plays a role in area’s development
A record year for fundraising 21 How AI can boost the tourism sector
Overseas trip planned for college students
Growing your business, building our economy
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President’s Message
Stepping into the role of President of the Hull & Humber Chamber of Commerce has been both an honour and a humbling moment in my career.
Having been involved with the Chamber for many years, I’ve long admired the dedication, resilience, and collaborative spirit that defines our business community. Now, just a short time into my presidency, I’m already reminded every day of the privilege it is to represent such a diverse and dynamic region.
The past few weeks have been a whirlwind of meeting members, listening to your priorities, and understanding where the Chamber can continue to add real value. What has struck me most is the shared commitment across our region to support one another –whether through championing local supply chains, supporting emerging talent, or simply sharing experiences and advice. That sense of community is something truly special across the pan-Humber region, and the wider business landscape we serve.
As a Chamber, we have continued our work behind the scenes too – engaging with local authorities, feeding into regional economic discussions, and ensuring that the “Voice of Business” is clearly heard on the issues that matter. The Humber remains a region of opportunity, and it’s encouraging to see businesses of all sizes leaning into innovation, sustainability, and growth with confidence.
Looking ahead, two of the highlights in our calendar are fast approaching. First, on 14 May at Grimsby Auditorium, we have the Northern Lincolnshire Business Awards which is celebrating its 25th Anniversary year and Phillips 66 is our headline sponsor. We will again be treated to a superb After Dinner Show.
Our second major upcoming event is Chamber Expo on 2 June, at the Mercure Hull Grange Park Hotel. This event has always been a fantastic celebration of the region’s entrepreneurial energy, and this year promises to be no exception. Whether you’re exhibiting, attending to make new connections, or simply exploring what’s happening across our business community, I encourage you to come along. Chamber Expo is a reminder of the strength we have when we come together, and of the talent, creativity, and ambition that run through the Humber’s business heart.
As I continue settling into this role, I look forward to meeting more of you, hearing your stories, and championing your successes. Thank you for all of your messages of support I’ve already received – it means a great deal.
Here’s to an exciting year ahead for all of us.
Irene Keal
President, Hull & Humber Chamber of Commerce
Chamber Patrons
As a not-for-profit organisation, the Chamber is very grateful to our Patrons, who support us in our aim to help our members develop their businesses.
• AaGlobal Language Services Ltd – Gold
• Andrew Jackson Solicitors LLP
• ARUP
• Centrica Energy Storage+ – Gold
• Clugston Distribution Services Ltd
• CORY – Gold
• Den Architecture
• DN Colleges Group – Gold
• Drax
• East Riding of Yorkshire Council
• ELLGIA Ltd
• Equinor New Energy Ltd – Gold
• GGP Consult Ltd
• Hatfields Jaguar Land Rover
• Hull Trains Company Ltd
• KCOM
• Kevin Greene Photography
• My… Group
• National Grid Electricity Transmission
• OLG
• Orsted
• Pattesons Glass
• SPS Group of Companies
• Streets Chartered Accountants
• University of Hull
• Wilkin Chapman Rollits
Chamber Events
‘I am genuinely excited about the year ahead and am looking forward to helping the Chamber progress’
Lincolnshire businesswoman becomes Chamber President
The Hull & Humber Chamber of Commerce elected Irene Keal as its new President at its 189th AGM in March.
Irene, a director of kitchen equipment and hygiene product supplier Sylvester Keal based in Grimsby, has Paul Jackson, the Head of Customer and Stakeholder Engagement for Hull Trains, as this year’s Vice President.
Handing over the presidential chain to Irene at the AGM, outgoing President Kirk Akdemir, of AaGlobal Language Services, told the audience it had been a great privilege to be the President of the Chamber of Commerce and was a humbling and amazing experience and he thanked the Chamber team and Irene for their continuous support.
The Chamber’s new President, Irene Keal, whose husband Martyn and daughter Victoria were at the AGM to see her become President, said: “I am genuinely excited about the year ahead and am looking forward to helping the Chamber progress and I would like to thank the Chamber team for the great job they do.”
In her speech she told guests that her Chamber journey had started in October 2021 when she became the Chair of the Chamber’s North East Lincolnshire Area Council. She later joined the Chamber board of directors in March 2023 and was now the President.
“The Chamber has lots of events planned in the coming year, and I’m particularly looking forward to the Northern Lincolnshire
Business Awards, which are celebrating their 25th Anniversary in my home town this year.
“It will be another great night, celebrating some of the best businesses in our region, and I’m looking forward to working with many more of them during my term as Chamber President.”
Paul Jackson who became the new Vice President was also looking forward to his year ahead. “It’s a real honour to be invited to be the Vice President of the Chamber, and I’m looking forward to working with Irene and Chamber team in the coming months.
“Hull Trains and the Chamber have a long history of working together, and I’m looking forward to strengthening this long-standing relationship.”
Irene Keal and Paul Jackson pictured in their new roles at the Chamber’s AGM. Picture: Kevin Greene Photography
The early bird catches a special price for the Chamber Expo!
If you’re quick, just £249 + VAT is all it costs to book your Early Bird Chamber Expo stand this year for one of the Hull & Humber Chamber of Commerce’s most popular events. Our headline sponsor this year is Energy Voice and we will be focusing on Energy, Power and Connectivity as this year’s theme with Grimsby MP and Renewables champion Melanie Onn as our keynote speaker at our Chamber Expo Lunch. Energy Voice will also be hosting a Fireside Chat panel discussion from 2pm talking about the exciting developments in the Energy and Renewables sectors in our region.
We are also partnering with AaGlobal Language Services and Hull What’sOn to promote the event on 2 June. We are making a welcome return to the conveniently located Mercure Hull Grange Park Hotel, Willerby, Hull, HU10 6EB.
Stands are now available for booking through the Chamber’s website or by contacting David Hooper or Kay Bailey who will be happy to help – so don’t miss out on our Early Bird booking offer – it’s for a limited time only! A double stand costs £498 + VAT
and we are also offering a special rate to charities of £195 + VAT per stand.
‘You don’t have to be a Chamber member to book a stand, everyone is welcome and everyone is invited to visit’
The Chamber Motor Show, now a popular staple of this high profile event, will again ensure there’s lots to see and talk about outside too, with many of the region’s leading motor dealers bringing along some of their latest vehicles. We’re keeping the prices the same as last year, so for £295 you get a stand inside the exhibition and space outside for one car. Each additional car is £100 and you can bring flags, brochures, giveaways or whatever you like to display. Some dealers bring several vehicles and you even get a hot buffet lunch thrown in for two people!
We will also be joined by some autonomous robots courtesy of INIT Creative, and you will be able to experience virtual reality environments and even walk the plank off a skyscraper – if you’re brave enough!
We will have free seminar slots throughout the day. Darren Dickinson Commercial Director of Styletech will show SMEs how to make best use of M365 using tools they already pay for in their current subscription, but might not be aware of.
This year’s standholders can look forward to a hot buffet lunch and electricity is included in the price of the stand, while parking and entry to Chamber Expo 2026 will be complimentary. You don’t have to be a Chamber member to book a stand, everyone is welcome and everyone is invited to visit. So don’t miss out, book your Early Bird stand today!
Book online: www.hull-humberchamber.co.uk/events/chamber-expo2026-tuesday-june-2nd. Call (01482) 324976 to speak with Kay or David, or email k.bailey@hull-humber-chamber.co.uk
Chamber Expo Early Bird stand deals are now available for booking from £249 for our June 2nd event. Picture: Kevin Greene Photography
Town Crier Mike Wood opening the event
On the record With Angus Young
These are the author’s views and not necessarily those of the Chamber.
Region’s Mayors yet to deliver
It’s been just over a year since the arrival of the Humber region’s first elected Mayors.
The long-awaited devolution deals on both sides of the estuary were in place with the promised powers handed down from Whitehall ready to be switched on.
All that was needed was someone to flick that switch.
Instead, 12 months on it feels like the region’s devolution bandwagon is still parked in the garage with the ignition keys missing.
Personally, I was prepared to give Luke Campbell and Andrea Jenkyns six months to get used to their brand new roles.
In particular, I appreciated Mayor Campbell’s complete lack of previous political experience would be a challenge.
However, I think a year is long enough to declare that neither Mayor nor the new-look combined authorities they lead have yet to make a jot of difference to the big economic picture in Hull and East Yorkshire and Greater Lincolnshire.
Perhaps it was always going to be an uphill task for whoever got elected.
Local government doesn’t do quick-fire decision-making and both authorities were literally starting from scratch with only shadow interim staffing structures in place.
But I can’t help feeling the leadership vacuum we’re now seeing from both Campbell and Jenkyns reflects the wider ambiguity of Reform UK.
Did Nigel Farage simply envisage victories for his two mayoral candidates in the Humber without putting in some serious preparatory work on how they might actually do the job should they win?
The recent appointment of the former Grimsby MP Lia Nici as Campbell’s part-time political advisor suggests a belated reality check.
Having quit the Conservative Party to join Reform UK, she has followed in the footsteps of Jenkyns as an uber Boris Johnson loyalist now singing the praises of Farage.
Whether Nici can steer Campbell in the direction of becoming a high-profile conviction politician remains to be seen. If she does, it would rival Rex Harrison’s
transformation of Audrey Hepburn from a Cockney flower seller to a high society beauty in My Fair Lady
It’s no secret that he’s not a confident public speaker and heavily reliant on social media clips but whoever has been in charge of the authority’s communications strategy certainly hasn’t helped him either.
‘Perhaps it was always going to be an uphill task for whoever got elected’
A recent example was the executive board’s recent approval of two big policy reports, one covering the Humber and the other specifically covering Hull and East Yorkshire. Both set out the authority’s long-term strategic ambitions for economic development with the latter including some interesting proposals, including the creation of a mayoral development corporation with enhanced compulsory purchase powers in West Hull, a business support programme, expansion of
post-16 education provision in Goole and potential development options for Bridlington Bay.
Normally, such a document would be accompanied by a breakfast event, some guest speakers, a slick promotional video and a round of media interviews.
Instead, there was nothing. Not even a mention of it on the authority’s website.
In contrast, Jenkyns is not backward in coming forward when there’s a spotlight nearby but so far she’s spent more time on various national TV channels airing her views on anything from crime in London to the war in Iran than actually talking about her day job.
In addition, neither she nor Campbell attended the latest quarterly meeting of the Mayoral Council, the body set up to bring England’s mayors face to face with Government Ministers and senior civil servants having both missed the previous one too.
If you’re thinking this is all a bit directionless, you’re not the only one. We don’t need another year stuck in the garage going nowhere fast.
Combined Authority Mayors Dame Andrea Jenkyns and Luke Campbell – it’s time they were firing on all cylinders
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Chamber Policy
Hull & Humber Chamber of Commerce is the collective ‘Voice of Business’ across the Humber region representing the views and interests of our Members at local, regional and national levels.
Blow as direct train service is denied funding
Aleading business group has expressed its disappointment at the Government’s decision not to provide funding for a direct train service from Grimsby and Cleethorpes to London.
The Hull & Humber Chamber of Commerce has worked hard over several years, alongside the region’s MPs to secure the direct service, but in a written reply to a question from Sir Edward Leigh whose constituency includes Market Rasen, Transport Secretary Heidi Alexander said £15m to £20m of upgrades would be required at Market Rasen station to support the service which it will not fund at present.
However, the Chamber is calling for the service to be introduced anyway, reinstating Grimsby and Cleethorpes’ direct service to the capital after a 30-year break, with the stop at Market Rasen being added once funds the work at Market Rasen can be found.
The Chamber’s Managing Director David Hooper said: “Our hopes of getting this service back have hit the buffers yet again. The Chamber has done much of the leg work on this following meetings with LNER and the Department for Transport in London and subsequent meetings with the Rail Minister in Westminster.
“We persuaded the local councils to fund a Grip survey to prove the trains can operate on the tracks, which several test runs by the five car units to Cleethorpes station later proved they could.
“The first train of the day starting from Cleethorpes and the last one back in the evening simply extends the existing services already running from Lincoln, with no effect on the East Coast mainline and the £1m a
year cost in a multi-billion pound industry is comparatively small change. The benefits of that small change investment for the business community, tourism industry and economy of the region would be immeasurable, helping so many businesses in Northern Lincolnshire. It would also take traffic off the roads as people wouldn’t have to drive to Newark or Doncaster to get direct trains to London.
“Northern Lincolnshire is one of the largest areas in the country without a direct rail service to the capital. The business case can be proven by starting the service and the business will quickly follow as Hull Trains proved on the North Bank when they started running one service a day to London and now run seven – Build it and they will come!”
However, there is still a glimmer of hope as the Secretary of State had made it clear that she expects Great British Railways to make a fresh assessment of the business case and operational considerations in the future.
A good turnout of LNER staff who arrived with the train as they carried out their technical assessments
The managing director of LNER David Horne (centre) pictured with David Hooper and the Chamber’s Northern Lincolnshire Manager Anne Tate when the new trains visited Cleethorpes station while testing the route
Students take on Arup challenge
Creativity, collaboration, and ambition took centre stage as Art & Design students from Hull College partnered with Arup on an exciting live brief exploring the regeneration opportunity across Hull and the Humber.
The competition was set up to mark Arup’s contribution to the Northern Powerhouse Partnership report – The State of the Humber, giving students the opportunity to respond creatively to a real piece of work shaping the future of the North. Inspired by pieces from Kenneth Martin in the Arup Collection, students were challenged to think differently as they responded to one big question: How would you represent the regeneration of Hull and the Humber using the ideas of chance and order?
From Hull’s rich industrial heritage to its growing reputation in energy, innovation, and culture, students were encouraged to reflect on the past, present and future of the Humber region. The result was a diverse and thoughtprovoking collection of 38 entries, each offering a unique perspective on regeneration and highlighting the creative talent coming through the college.
Frankie Taylor-Acey was named overall winner, impressing judges with a response that balanced strong concept with striking execution. Her layered lino print offered an
abstract, almost fluid interpretation of a map of Hull, combining maps from different decades to highlight what has remained constant despite regeneration.
Runners-up Oscar Phillips, Amy Precious, Yesenia Serdiuk, and Aliona Cholopova were also recognised for the quality and originality of their work.
Their pieces explored a wide range of themes, including architecture, the 2024 riots, displacement, and the unpredictability of change.
Energy Minister visits VPI’s power site
Power Plant in North Lincolnshire, meeting senior leaders and apprentices at the heart of one of the UK’s most significant industrial decarbonisation initiatives.
Located in the UK’s most carbon intensive industrial cluster, VPI’s 1.2GW Immingham facility supplies electricity and steam essential for key industrial processes – including refining, sustainable aviation fuel production and manufacturing materials used in battery development. The site also has the capacity to generate power for up to 1.2 million homes.
‘Following the tour the Minister convened a roundtable with industry leaders from across the region to discuss future opportunities in the Humber’
Through its Humber Zero programme, VPI plans to decarbonise operations by retrofitting carbon capture technology onto two of the plant’s three generating units. Once operational, the project is expected to capture up to 3.3 million tonnes of CO2 each year, providing the scale required to make the Viking CCS transport and storage network commercially viable.
Delivering the carbon capture plant would represent an investment of more than £1.5bn by VPI, creating around 1,500 jobs during peak construction and numerous high value permanent roles once in operation. The project has completed front end engineering and design (FEED), secured the UK’s first environmental permit for post combustion capture technology, and received planning consent.
During the visit, Minister Shanks met VPI’s CEO, Jorge Pikunic, the site and Humber Zero teams, as well as apprentices and graduates preparing for careers in the UK’s evolving power sector. He also viewed the new generating capacity VPI has built to strengthen energy security.
Following the tour the Minister convened a roundtable with industry leaders from across the region to discuss future opportunities in the Humber. Michael Shanks said: “This government is delivering first of a kind carbon capture projects in the UK, backed by £9.4bn over this parliament –supporting thousands of jobs across the country and reigniting our industrial heartlands.
“Immingham has the potential to play a vital role in Britain’s clean energy future. It’s clear from discussions with industry leaders and apprentices in North Lincolnshire that this community is passionate about building good, skilled local jobs through clean, homegrown energy.”
Energy Minister Michael Shanks has visited VPI’s Immingham Combined Heat and
Energy Minister Michael Shanks (left) tours the VPI Immingham Combined Heat and Power Plant with VPI chief executive Jorge Pikunic
Pictured (left to right) are AoR Hull College finalists Aliona Cholopova, Yesenia Serdiuk, Frankie TaylorAcey, Oscar Phillips and Amy Precious
Chamber Policy
Former President honoured at awards
Former Chamber President Phil Jones was delighted to be presented with The Tim Richardson Lifetime Achievement Award at the 2026 Goole & Howdenshire Business Excellence Awards.
Phil had the rare distinction of serving two years as Chamber President due to the Covid pandemic, steering the Chamber of Commerce through a challenging period, before going on to Chair the hugely successful Goole Town Deal which is now delivering exciting results for the town.
Presented with his award by Committee Chair Garrey Haase, a thrilled Phil Jones said: “This is a fab, fab moment for me – a real honour. The Goole Town Deal has been an unbelievable lesson, taught me things about myself I didn’t know, things I didn’t know I was capable of. I’ve seen it unfold before my eyes, helped to co-ordinate and channel what the team has achieved.
“Goole has been good to me, I’ve played rugby here, I’ve worked here and this is my home and I believe in this town.Thank you to the committee for the award and I believe there’s a lot to look forward to in the future.”
Garrey Haase, Chair of the organising committee – made up of volunteers from the local business community – said: “Our panel of independent judges – Martin Usher of Grotech Production Limited; Phil Jones of Link Agency; Jan Brumby of For Entrepreneurs Only; Alan Johnson,
Chancellor of Hull University; Carolyn Johnson of Language is Everything; Dr Michael Nieto of Howden Rotary Club; and Ian Stewart, Deputy Lieutenant – faced the mammoth task of reviewing a record number of entries this year.
“We are incredibly grateful for the time, care and expertise they dedicated to narrowing down the submissions, producing a strong shortlist in every category and ultimately selecting our very deserving winners.
“Huge congratulations to all of our winners, and well done to everyone who was shortlisted. Finally, I would like to thank my fellow committee members. Without their commitment, this popular annual celebration of businesses across the Goole and Howdenshire area simply wouldn’t be possible.”
This year’s Awards received more than 110 entries making 2026 the most successful year ever, with 339 people attending the celebration which saw all the winners revealed.
They are:
Charity of the Year Award (sponsored by Bridge Employment Law Ltd): Goole Youth Action
Environmentally Friendly Business of the Year Award (sponsored by Level Best Concrete Flooring): Energe
Family Business of the Year (sponsored by Jos Richardson & Sons): Alterever Ltd
Hugh Walton Contribution to the Community Award (sponsored by H Walton Ltd): Duet School of Dance
Large Business of the Year Award (sponsored by Link Agency): Revnet Safety Systems
Long-standing Business of the Year (sponsored by Invest East Yorkshire): Herbert Fletcher Transport Ltd
Marketing Excellence Award (sponsored by Grotech Productions Ltd): Bloom Aesthetics and Beauty Clinic
New Business of the Year Award (sponsored by Danbrit): Nichols Pickles & Preserves
Pioneering Business of the Year (sponsored by For Entrepeneurs Only): Flood Technology Group
Self Employed/Micro Business of the Year Award (sponsored by Sowerby Chartered Accountants): Wressle Grange
Small Business of the Year Award (sponsored by Chronicle Publications): J-Tech Vans Ltd
Team of the Year Award (sponsored by Fisher Security): Goole Town Deal
Unsung Hero (sponsored by Howden Rotary Club): Sean Stewart
Overall Business of the Year Award (sponsored by Handelsbanken): Flood Technology Group
The Tim Richardson Lifetime Achievement Award: Phil Jones, Link Agency
Tim Richardson Lifetime Achievement
Overall Business
Member News
The
latest news, success stories
and updates from members of Hull & Humber Chamber of Commerce.
New recruits wanted to help HullBID reach its potential
HullBID is setting out to strengthen its support for city centre businesses and help them prepare to maximise the benefits of a transformational year ahead.
The BID team is looking to appoint new recruits to the staff and the board as it works with other partners to harness the opening of Castle Street, the launch of the Hull Maritime project and the completion of Humber Dock Street and declare the city centre open for business.
Jim Harris, Chair of the HullBID board, said action has already been taken with the return of Martin Foster, BID’s Cleaning and Maintenance Operative.
In addition Senior Support Officer Mark Andrews and Operations and Business Support Officer Raich Orr continue to work very effectively with Hull City Council and Humberside Police to tackle anti-social behaviour and low level crime.
As Business Liaison Officer, Francesca Sharp is leading on building relations and communicating with members.
After the departure of Kathryn Shillito, who stepped down in March, the team is taking a proactive approach to review and strengthen
the support for city centre businesses while the BID board explores recruitment options.
Jim said: “We are extremely grateful to Kathryn for all her efforts for HullBID over the years and we are now considering how best to move forward. Our first step was to bring back Martin to resume the vital job of cleaning the streets, alcoves, alleyways and doorways and removing graffiti – often before people even arrive at their premises in the morning.
“It’s of huge importance to our city centre –for the people who work here, the visitors supporting our shops, bars and restaurants, and the people coming to enjoy our attractions – and that’s a key area this year.”
Jim welcomed a report from Hull City Council and Humberside Police which shows a significant and measurable improvement in working with partners to tackle anti-social behaviour (ASB) and low level crime in the city centre during the first 12 months of the Public Space Protection Order (PSPO).
The PSPO was launched in March 2025 and the latest figures show that during the first year action was taken against 67 young people involved in anti-social behaviour. Measures included visiting them at home and speaking with parents, signing up to Acceptable Behaviour Contracts, and serving banning
letters, Withdrawal of Implied Permission notices on behalf of businesses, and Community Protection Notice Warnings.
Other action included 102 Police High Vis Patrols carried out over and above normal duties, 42 Youth Engagement and Enforcement patrols completed at peak times with partners, 25 Community Protection Notices issued to adults and 22 Community Protection Notice Warnings issued to adults.
Jim said: “City centre security and particularly anti-social behaviour have dominated our conversations and it is great to be able to highlight the positive results from the PSPO.”
Jim added that the HullBID Awards 2026 underlined the importance of the organisation in working to create a safer, cleaner, vibrant environment.
Robert Jackson, co-founder with his brother Anthony of headline sponsors KFM Recruitment and Maytree, which operates four bars in the Old Town, highlighted the transformation of the city’s reputation.
He said: “We feel very passionate about HullBID. We’ve watched the city progress from being slated as the worst place to live in the UK nearly 25 years ago to the present day – listed by National Geographic as one of the top 25 places to visit in the world this year.”
Martin Foster, working to create a cleaner city centre
HullBID Operations and Support Officer Raich Orr (centre) with officers from Hull City Council and Humberside Police
Sustainable and innovative solutions
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All lifting operations are conducted in strict accordance with BS7121, LOLER, and PUWER standards. We carry out comprehensive risk assessments and develop detailed method statements and lift plans for every project. Our multi-disciplinary teams are also involved in mechanical works within offshore renewables, covering everything from turbine assembly to ongoing maintenance.
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Sustainability Initiatives
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Pride in Place to fund improvements
A bold plan for long-term change in Grimsby has taken an important step forward.
The Ministry of Housing, Communities and Local Government, (MHCLG), has strongly endorsed Grimsby’s Pride in Place submission.
Grimsby was one of the places selected to receive up to £20m over 10 years through the Government’s Pride in Place programme, which supports longterm improvements shaped by local priorities.
The plan builds on two years of work through Grimsby Together, a town-wide effort supported by North East Lincolnshire Council, the Greater Grimsby Board and Our Future, an organisation that supports citizens to shape longterm change in their hometown.
In 2024, more than 1,100 people took part in conversations about Grimsby’s future. More than 56,000 votes were cast, and hundreds of ideas were shared through online engagement, public meetings, workshops and open events.
That work helped shape a shared vision for Grimsby and clear priorities for the town’s future, including homes and neighbourhoods, education and opportunity, community life, arts and culture, the local economy, nature, and the quality of the places people share.
‘Grimsby was one of the places selected to receive up to £20m over 10 years through the Government’s Pride in Place programme’
In 2025, the work went deeper. Local people from different sectors stepped forward to join working groups, exploring how those priorities connect and how Pride in Place funding could strengthen, connect and complement what is already happening across the town.
At the heart of the submission is the ambition to develop a locally led Grimsby Fund. Rather than treating the £20m as funding to be spent and moved on from, the aim is to create a vehicle that can support local priorities, steward investment on behalf of the town and help grow additional funding over time. The £20m is seen as a starting point, not a ceiling.
Cllr Philip Jackson, Leader of North East Lincolnshire Council, said: “This is great news. As you can see, transformation is now happening around our town centre, and this will be truly complemented by this investment in schemes that are shaped by our communities – making a lasting and positive difference.”
A glittering future is planned for Grimsby
Is Grimsby entering a new “golden age”?
That was one of the questions at the latest event in the ‘Greater Grimsby Series’, which brought together a host of local leaders from across business, sport, education, community and local government.
The event, on Thursday 26 February, was the third in the Greater Grimsby Series, which was launched in 2023 by law firm Wilkin Chapman Rollits to provide a platform for open discussion on the regeneration of Grimsby and the wider region.
Taking place at the Grimsby office of the local law firm, an audience of over 40 business leaders attended and heard from a panel of influential voices from across the area, chaired by Richard Askam, architect of Projekt Renewable and a Grimsby advocate.
The panel members were Wendy Ellis, CEO and Principal of Franklin Sixth Form College; Simon Smith, Non-executive Director and vice-chair of Sofina Foods Europe; Sharon Wroot, Interim Chief Executive of North East Lincolnshire Council; and Polly Bancroft, CEO of Grimsby Town Football Club.
The three main themes explored on the night were: Skills, education and youth development, local business growth and investment, energy and renewables.
The panel discussed the potential for a new “golden era” for Grimsby, drawing on factors such as the ongoing strength of the seafood industry, the town’s growing status as a green energy hub, and the value of community and youth projects, such as the Horizon Youth Zone.
Adam Ottley, Partner in the Corporate & Commercial Team at Wilkin Chapman Rollits, said: “We created the Greater Grimsby Series to bring people together for open, honest conversation about the town’s future, and it was encouraging to once again see such a wide range of leaders engage with the opportunities and challenges facing the area.
“Grimsby has strong foundations, and these events continue to show the value of working together in shaping what comes next.”
Previous events in the Greater Grimsby Series have focused on the renewable energy education scheme Projekt Renewable and Grimsby Town Football Club’s work in the community.
Pictured (left to right) are Adam Ottley, Wilkin Chapman Rollits; Polly Bancroft, Grimsby Town Football Club; Simon Smith, Sofina Foods Europe; Wendy Ellis, Franklin Sixth Form College; Sharon Wroot, North East Lincolnshire Council; Richard Askham, Projekt Renewable; Joshua Briggs, Wilkin Chapman Rollits
Pictured (left to right) are Richard Askham, Project Renewable; Wendy Ellis, Franklin Sixth Form College; Sharon Wroot, North East Lincolnshire Council; Simon Smith, Sofina Foods Europe; Polly Bancroft, Grimsby Town Football Club.
New leases of life for much loved buildings
Have you noticed the new look Mermaid fish and chip shop or maybe the improved balconies along Alexandra Road – it’s all thanks to the Cleethorpes Townscape Heritage (TH) project.
First imagined in 2017, the project has seen a joint effort from The National Lottery Heritage Fund, North East Lincolnshire Council and the third-party freeholders and leaseholders to transform parts of Cleethorpes.
The £3.8m project has been delivered over a six-year period and has given Cleethorpes a new lease of life. The project was focused on Sea View Street and Alexandra Road, and The Mermaid on the North Promenade was added by exception to the project.
During the first years of the project, work was done to assess the areas in question and decide what would be the best method(s) for carrying out the range of works suggested.
The RAFA building was the first to benefit from the TH funding when it was given a full heritage make-over in 2021, returning the building’s facade to its Victorian roots.
Next in the list of works came 35-37 Sea View Street. A former grocers and newsagents, the buildings in question were the first on the street to be worked on back in 2024. During initial excavation works in September that year, a 200-year-old bottle was discovered when the contractors were excavating the foundation trench. That wasn’t all though – the bottle was still sealed and liquid contents still inside! It came to light that the contents of the bottle was in fact urine. As odd as
it may sound, many sailors would have been coming and going from this area, preparing for their voyages at sea. At this time, a common occurrence was to bury a bottle of urine as a superstition for a safe journey home – hence its reason for being there.
In June 2025, The Mermaid Café became the latest edition to the list of buildings being restored. Situated on the North Prom, the building was originally constructed as a waiting room for the Manchester, Sheffield and Lincolnshire Railway in 1874. Over the years it has had a number of different uses, before it eventually became a fish and chip shop.
The final piece of the TH puzzle came in the form of the Dolphin Hotel, which was constructed nearly 250 years ago. In that time, the building has been a hotel, restaurant, oyster bar, café and, in more recent years, various nightclubs.
Carol Heidschuster, Townscape Heritage Project Manager, said: “Positive engagement from the property freeholders and leaseholders has enabled this project to showcase the unique built heritage of Cleethorpes. It really has been a team effort to deliver such high-quality heritage led regeneration, and it is something to be very proud of.”
Councillor Philip Jackson, left, with Carol Heidschuster, Project Manager, right, next to the TH plaque
Awards are a celebration of the region’s brightest business stars
We recently celebrated the 25th anniversary of the Northern Lincolnshire Business Awards with a fabulous evening at Grimsby Auditorium.
Huge congratulations to all of the individuals and businesses who were nominated this year and to the winners on the night! A wonderful accolade and a great celebration of your achievements!
Our theme this year was ‘Stars of the Musicals’ and we were delighted to welcome West End stars and talented students from Grimsby Institute Performing Arts and North Lindsey College onto the stage. A medley of songs from the musicals were performed and a magical evening was enjoyed by all of our guests.
The event was expertly hosted by Richard Askam and our guests celebrated in style, enjoying a drinks reception followed by a delicious three-course dinner curated, prepared and served by the team from Healing Manor.
We raised money for two deserving local charities – St Andrew’s Hospice and The Bradbury Foundation – thank you to everyone for your generous donations.
Headline sponsor of the Awards was once again Phillips 66 – thank you! And of course a
big thank you goes to all of our sponsors and supporters – we really appreciate your support of our annual awards, which are one of the key events in the business calendar in the region. The NLBAs are open to all businesses in Northern Lincolnshire, regardless of whether they are Chamber members or not.
Don’t
To see a selection of fabulous photos from the evening, taken by professional photographer, Gary Davies, please visit: www.nlincsba.co.uk where you can also watch the video, filmed and edited by media students from Grimsby Institute, which captures this special evening enjoyed by over 350 guests from the local business community!
miss our picture special in the next edition of Business Intelligence
Finally, huge thank you to our dedicated suppliers for all of your hard work and support; thank you to our Chamber President, Irene Keal, and to Paul Tofton and Paul George for presenting awards.
Finally, thank you to everyone who celebrated our 25th anniversary with us at Grimsby Auditorium – a wonderful evening and a fantastic celebration of business excellence! We look forward to seeing you all again next year!
‘Huge congratulations to all of the individuals and businesses who were nominated this year and to the winners on the night!’
Council plays a role in area’s development
We were delighted to welcome two guestspeakers –Charlotte Bowen from The Culture House and Carolina Borgstrom from North East Lincolnshire Council – to our Hull & Humber Chamber of Commerce North East Lincolnshire Area Council meeting in February, held at Corus St James Hotel in Grimsby.
Charlotte Bowen, CEO and Creative Director of The Culture House gave an insightful presentation focusing on ‘Our Future Starts Here’following a £1.45m funding award from the National Lottery.
North East Lincolnshire is set to lead the way in inspiring change through creativity, for Our Future Starts Here. This bold, future-facing, public programme delivered over five years brings together partners to uplift and champion the area, raise pride levels and inspire environmental protection while also growing skills and connecting young people to our world-leading green industries.
Our Future Starts Here, originally established in 2022 by Grimsbybased arts organisation The Culture House, sees an evolved initiative transition into a longer-term and wider partnership project, managed by Voluntary Action North East Lincolnshire (VANEL). Project Partners include The Culture House, Franklin Sixth Form College, Hammond House and the University of Hull, who will be monitoring and evaluating Our Future Starts Here over the next five years to evidence its impact.
The second presentation of the afternoon was given by Carolina Borgstrom, Director of Economy, Environment and Infrastructure, North East Lincolnshire Council, focusing on Our Future Towns – an informative update on the regeneration and growth of Grimsby, Cleethorpes and Immingham Town Centres.
This presentation focused on ‘Transforming our place and the future for our residents and businesses’ and highlighted the role of North East Lincolnshire Council who is working with government, business, public sector partners and communities to support and unblock economic growth across North East Lincolnshire.
Carolina said: “Our relentless focus through this work is to ensure our town centres and smaller businesses also flourish and benefit from the industrial growth taking place on the South Humber banks.”
Buon appetito! Award for Italian eatery
Scunthorpe’s San Pietro has been named Best Restaurant in the Midlands at The Italian Awards 2026, taking home the title at a glittering ceremony held on 30 March at the Marriott Grosvenor Hotel in Mayfair, London.
The win, which was announced in the company of special guest Carol Vorderman and Vito Coppola, recognises more than two decades of dedication to authentic Italian and Sicilian hospitality, heritage-led cooking, and a commitment to quality ingredients, as well as the loyalty of the local community that has supported San Pietro for twenty-two years.
‘We are bursting with pride following our win as Best Restaurant in the Midlands’
Michelle Catalano, co-owner of San Pietro, said: “We are bursting with pride following our win as Best Restaurant in the Midlands at The 2026 Italian Awards. What an honour this is for us - with so many amazing restaurants and celebrities in the room, I cannot put into words the emotion we felt on hearing San Pietro being called up as the winners of this competitive category.
“Twenty-two years of passion, hard work, and belief in all that we do, and everything that
our wonderful team puts their name to, feels as though it has been paid back in abundance. Twenty-two years of sharing and celebrating life’s special moments with our wonderful customers in true Italian style - showcasing Italian ingredients, authenticity and heritage. It has been our honour, and we are so grateful to share this award with you all.”
San Pietro’s award win marks a proud milestone for the team and a moment of celebration for customers.
The Italian Awards celebrate excellence across the UK’s Italian dining scene, recognising restaurants that demonstrate outstanding food, service, atmosphere and cultural authenticity.
Charlotte Bowen and Becky Darnell from The Culture House, with Elis Ballard from Hull & Humber Chamber of Commerce
Pictured (left to right) are Andrew Durant, Sous Chef; Demelza Peebles, Restaurant Manager; Juliana Hornik-Unger, Hotel Manager; Michelle Catalano, Managing Director/Owner; Piero Catalano, Managing Director/Owner; Mirabella Catalano, Michelle and Piero’s daughter and Christopher Grist, Head Chef
A record year for fundraising
Leading engineering firm Spencer Group recently hosted the Lighthouse Charity team at its Carrington site, presenting them with a cheque for £18,545 to celebrate the close of a successful yearlong partnership.
Each year, employees at Spencer Group have the opportunity to nominate and vote for the organisation they would like the company to support as its official charity partner. In 2025, the company chose The Lighthouse Charity, an organisation that supports the emotional, physical and financial wellbeing of construction workers and their families in the UK and Ireland.
As a leading engineering firm with active sites across the UK, Spencer Group takes great pride in supporting a charity like Lighthouse. In an industry where open conversations surrounding mental health and financial pressures can often be difficult, this support plays an important role in helping workers access the help they need.
On the 11 March, the Lighthouse Charity #MakeItVisible team visited the company’s site in Carrington, Manchester. The team hosted insightful talks and facilitated vital conversations, all focused on supporting the emotional, physical and financial wellbeing of Spencer Group’s on-site operatives.
The visit also marked a significant milestone for both teams, as Spencer Group brought their year of supporting the Lighthouse
Charity to a close. After 12 months of hard work from all employees, supported by the company’s dedicated charity champions, the team was proud to present Lighthouse with a cheque for £18,045.17, making it a recordbreaking year of fundraising for the company.
Leahanne Shillito, Executive Admin Assistant and Charity Champion at Spencer Group, said: “Supporting the Lighthouse Charity over the past year has been incredibly rewarding for everyone at Spencer Group. In an industry where conversations around mental
Free IT health checks to improve cybersecurity
A Hull-based IT solutions provider is offering businesses free systems and software health checks to beef up their cybersecurity and defend themselves against the threat of cyber attacks. Layer8 is providing businesses with a rare opportunity to gain in-depth insight into the weaknesses and vulnerabilities in their digital systems from experienced IT professionals at absolutely no cost.
‘Cybersecurity incidents are potentially one of the most costly and damaging
issues a business will face’
The IT health checks will give businesses a detailed overview of any areas which may be susceptible to cyber attacks. Experts from Layer8 will use industry benchmarked practices to pinpoint vulnerabilities, identify out-of-date software, ensure users are logging on safely, and much more.
Participating companies will receive a detailed report highlighting any problems or vulnerabilities
identified, as well as any issues which are likely to arise in future, and recommendations for how the business can improve its security measures.
The process will only involve around an hour of the participating business’s time but could provide years of lasting benefits and peace of mind from improved security.
Layer8 will launch its new free IT health checks service at The Hull Business Expo, at Hull’s Princes Quay shopping centre on 25 March. Cybersecurity Lead Alex Sheppard, who is heading up the service, said: “Cybersecurity incidents are potentially one of the most costly and damaging issues a business will face but, all too often, they don’t appreciate the importance of having robust cybersecurity measures until it’s too late.
“We’re offering a very rare opportunity for businesses to get in-depth insight into the weak links in their digital systems, free of charge and with no ongoing commitment.
“Our health checks aim to open their eyes to the areas where they are most at risk and advise on solutions to keep them secure.”
To discuss your health check, email Paul.Biggin@layer8it.co.uk
health and wellbeing can be challenging, we are so proud to have partnered with a charity delivering such vital support.”
Sarah Bolton, CEO of the Lighthouse Charity added: “We would like to say a huge thank you to everyone at the Spencer Group and their generous supporters for their fantastic fundraising achievement. Without the efforts of organisations such as Spencer Group we would be unable to deliver our vital charitable services, so their support truly makes a life changing difference.”
Layer8’s Managing Director Paul Biggin says his team wants to share its knowledge and experience of cybersecurity with other businesses in the region
Pictured (left to right) are Sam Wilson (Lighthouse Charity), Michael Hall (Spencer Group), Jamie Hartley (Spencer Group) and Robert Muldoon (Lighthouse Charity)
How AI can boost the tourism sector
Hull and East Yorkshire’s thriving visitor economy is entering an exciting new phase, with a major regional tourism conference shining a spotlight on how AI can unlock further growth.
The Visit Hull and East Yorkshire (VHEY) Tourism Conference, held at the Mercure Hull Grange Park Hotel in Willerby, explored how AI is supporting tourism ambitions at local, national and global levels, and how it can play a major part in the future of the visitor economy.
TV presenter and producer Jason Bradbury brought his high energy, knowledge and humour as the keynote speaker, and he was joined by fellow speakers, VisitEngland Director Andrew Stokes and Kerry Yeo, Founder of Kerry Yeo Creative.
The conference was held after data for an independent economic report revealed Hull and East Yorkshire’s annual visitor spend has topped £1bn.
Chris Blacksell, Chair of VHEY, said: “Everyone knows how important this sector is for jobs and future job prospects. It’s so valuable in bringing pride, identity, belonging and confidence – offering huge potential for growth.”
Jason is a former presenter of The Gadget Show UK and co-host of The Gadget Show podcast. He said: “Technology is moving so quickly and it’s really important to know where it’s going. One of the best ways to do that is to know where it came from.”
Andrew presented figures showing tourism is worth £147bn annually to the UK economy, supporting one in 15 jobs, and focused on the importance of social tourism and accessibility and inclusion.
Kerry is a marketeer and life coach. She said: “Tourism is emotional – personality, place, warmth and experience. AI should support your voice and your brand, not replace it. It’s about saving time, improving marketing and enhancing visitor experience.”
Jason Bradbury speaking at the Visit Hull and East Yorkshire (VHEY) Tourism Conference
HullBID Awards celebrate a truly incredible year for businesses
Acity centre business community joined forces with political leaders to celebrate another year of entrepreneurial success, look forward to the fruition of major investment in heritage and transport projects, and declare Hull open for business.
Jim Harris, Chair of Hull Business Improvement District (HullBID), told guests at the organisation’s annual awards, that city centre businesses had recorded their best year since before Covid.
He added that 2026 promises to be transformational with completion of a six-year road improvement project in the city centre and the opening of multi-million pound heritage attractions as part of the Maritime Hull project.
Cllr Mike Ross, Leader of Hull City Council, and Hull West and Haltemprice MP Emma Hardy were united in praise for city centre businesses, highlighting the variety and quality on offer and underlining their importance to the regional economy.
Two brothers who own a group of businesses operating in recruitment and hospitality told of the importance of HullBID in developing and supporting an environment which promotes enterprise.
Robert and Anthony Jackson have been operating in recruitment in Hull city centre for more than 30 years and own KFM Recruitment – headline sponsors for the awards – and KFM Group. They also own Maytree, which operates four bars in the Old Town of Hull.
Robert said: “We have smiles on our faces. People are winning awards tonight because they are making a difference. They are celebrating what HullBID have done, and what they have done as businesses.
“Success like that doesn’t just walk through the door. You have to make things happen and that’s what HullBID has been doing for 20 years – pulling the city and the small businesses together to make things happen.”
The annual awards attracted applications from nearly 300 businesses and the wide range
Innovation award – Andrei Sparling of sponsors AaGlobal Language Services presenting the award to Federation of Sport
Jim Harris with fellow HullBID board member Mike Rice
of categories ensured huge variety, with new and old, large and small concerns competing for recognition in food and drink, customer service, longevity, contribution to the community and more.
Emma Hardy said: “The awards are a great opportunity to learn about the fantastic businesses we have around the city. You find out about the businesses that you might not see directly on your high street.”
Mike Ross added: “People have turned out tonight to celebrate local business success and it’s really important for the city that we do that. We want to see businesses grow in the city and events like this are a real reminder of all the
good things happening to the economy here in Hull and the tenacity of the local entrepreneurs.”
Jim Harris charted the progress of the HullBID awards since they were launched in 2014 with an audience of about 80 people in the studio at Hull Truck Theatre. He also delivered an upbeat message for 2026 and beyond.
He said: “This is the best year we have had certainly since Covid and the next big highlight for all of us will be the completion of the A63 roadworks. It’s massive for the city. We genuinely are now a port city, a maritime city, an exciting city and a tourist city and –most importantly – these developments show we are open for business!”
HULLBID AWARDS ROLL OF HONOUR
Innovation Award sponsored by AaGlobal Language Services
Winner: Federation of Sport.
Finalists: Artisan Flowers, and Hull College and HEY! Volunteering.
The Best Place to Work Award sponsored by St Stephen’s
Winner: Wilkin Chapman Rollits.
Finalists: Holiday Inn Express (Foremost Hotels) and Hudgell Solicitors.
Longevity Award sponsored by Hays Travel Winner: The Lantern Restaurant.
Finalists: Gough & Davy and Leonard Silver.
Contribution to the Community Award sponsored by the Office of the Police and Crime Commissioner for Humberside Winner: Hull 4 Heroes.
Finalists: Hull Truck Theatre and Wescot Credit Services.
The Best in Food and Drink Award sponsored by Hull Trains Winner: Swine & Soul.
Finalists: Food for Cowboys and Hearth Restaurant and Bakery.
Stylish or Welcoming Premises Award sponsored by Hull City Council Winner: Calla.
Finalists: Andrew Earles Holidays and The Focus Group.
Customer Service Excellence Award sponsored by HSBC Winner: Hull Schools Library Service.
Finalists: B Cooke & Son Ltd and Wescot Credit Services.
Commitment to Health and Wellbeing Award sponsored by Segal’s Jewellers Winner: Pagabo Group.
Finalists: C4DI, and Eric Davies of St Stephen’s Shopping Centre.
Outstanding Employee or Team Award sponsored by East Yorkshire Buses
Winner: Ben Beal of Segal’s Jewellers.
Finalists: Deborah Millar of Hull College, and F R Scott Ltd.
Outstanding Contribution Award sponsored by KFM Recruitment Winner: ResQ.
Finalists: Eclectic Music and the Ferens Art Gallery.
Judges’ Special Recognition Award Winner: Shaun Casson, Anti-social Behaviour Officer for Hull City Council.
HullBID awards finalists
Judges’ Special Recognition Award – Shaun Casson, Hull City Council’s Anti-social Behaviour Officer, receiving his award from John Netherwood and Rose James, two of the judges
Unforgettable overseas trip planned for college students
Students at Hull College are preparing to take their learning beyond the classroom and onto the global stage, with an exciting programme of international study trips planned for 2026beginning with a once-in-a-lifetime opportunity for Performing Arts and Art & Design students to travel to St Lucia.
Thanks to funding from the UK government’s Turing Scheme, 10 students will spend two weeks in the Caribbean island St Lucia this month, immersing themselves in a new culture while developing their
creative skills, confidence, and independence through performance-based learning and cultural exchange.
For many students, the trip represents far more than travel – it’s a chance to grow personally and professionally, build independence, and gain real-world experience in an international setting. The opportunity is already inspiring students to push beyond their comfort zones and think differently about their future ambitions.
Following the St Lucia trip, students from a wide range of curriculum areas will also benefit from international opportunities over the coming months:
• South Africa – March 2026
Electrical Engineering, Brickwork, and Carpentry & Joinery students
• South Africa – March 2026
Health and Social Care, Early Years, Music, Sport, and Uniformed Protective Services students
• Spain – June 2026
Business, Travel & Tourism, Catering & Hospitality, and Motor Vehicle students
• Bali – June 2026
Students who have been nominated for excellent progress in Maths and English.
Performing Arts student, Coby Jones, said: “I’ve never had an opportunity like this before – it will be my first time abroad, so I’m really excited about the whole trip. I know this experience will help me grow in confidence, both personally and professionally. Meeting new people, working in unfamiliar settings, and taking on new challenges will push me out of my comfort zone in the best possible way.”
Art & Design student, Alix Traynor, added: “Taking part in an international project like this will be a great addition to my CV.
“I know this trip will be incredibly inspiring and has already encouraged me to think more seriously about working or travelling abroad in the future.”
The visit marks the first in a series of international learning experiences planned by Hull College, reinforcing its commitment to student development, global citizenship, and real-world skills.
Clare Chaffe, Assistant Principal at Hull College, highlighted that the trips reflect the college’s student-first approach and
AaGlobal invests in people and new tech
A leading translation and interpreting businesses has acted to build on its investment in technology and people with two key appointments from the homegrown talent within its ranks.
commitment to meaningful, inclusive opportunities. She said: “These international experiences are transformational. They give our students the chance to grow in confidence, develop independence, and see first-hand how their skills translate into global contexts. For many students, this is their first time travelling abroad, and that experience alone can be life changing.
“We are incredibly proud to be able to offer these opportunities through the Turing Scheme. At Hull College, we believe education should open doors - not just locally, but internationally. These trips support our students to become adaptable, culturally aware, and better prepared for employment in an increasingly global workforce.”
The Turing Scheme represents the UK government’s commitment to a ‘Global Britain’, named after pioneering British mathematician and computer scientist Alan Turing.
The moves are designed to enable AaGlobal Language Services to further develop innovations using IT and AI which have already sharpened services for clients across the world – but CEO Kirk Akdemir affirmed the personal touch is the priority.
He said: “We have had world class developers working internationally on AI for several years but we have never seen it as an opportunity to reduce staff numbers. AI is only ever going to be as good as the person using it so our main focus is to keep improving our people.”
Kirk added that Andrei Sparling, now promoted to Managing Director, and his colleague Ignas Mikoliunas, who has rejoined Hull-based AaGlobal as Chief Operations Officer, are working on new projects which are designed to grow the business by developing new ways to enhance and deliver services.
Andrei comes from Moldova and speaks English, Moldovan, Romanian, Russian and Spanish, having lived and worked in Spain and in the UK. He began his career with AaGlobal at the firm’s original office in
‘AI is only
ever going to be as good as the person using it so our main focus is to keep improving our people’
Ignas, who is from Lithuania, left the business in 2022 to broaden his experience of IT and software development but was tempted back by the variety at AaGlobal.
He said: “I am passionate about technology and at AaGlobal the challenge is always different. AI allows us to do various things and we have numerous projects, which give us room to explore opportunities to grow the business.”
Andrei added: “This is my 16th year and we have definitely grown not just as a business but also with people. We started with three in Hull and we now have 38.
“We have created our own systems to enhance our reputation of delivering high quality services and developing them round our client requirements and our linguist requirements.”
Worcester and moved north in 2011, since when he has played a pivotal role in the firm’s expansion and in establishing Hull as the head office.
MAIN: Hull College Turing Scheme - St Lucia Students 2026
LEFT TOP: Previous Hull College International Trips - Seville 2025
LEFT BOTTOM: Previous Hull College International Trips - St Lucia 2025
Putting AI in the hands of people. Ignas Mikoliunas (left) and Andrei Sparling at AaGlobal Language Services
Spotlight Feature: Hotels, Conferences & Events Spotlight Features
In this issue we take a look at the Hotels, Conferences & Events and Professional Services sectors.
Get started in hospitality
offers incredible opportunities to meet people and deliver exceptional customer service. If you’re planning on beginning a new venture in the industry, Business Intelligence offers its top tips on the key factors to ensure your hospitality business thrives.
Spotlight Feature: Hotels, Conferences & Events
Market research
You need to gage an in-depth understanding of the demand for your services and identify not only your target audience, but your competitors. It’s important to also explore market trends but also be wary of giving them too much weight – viral trends don’t tend to last long, so it wouldn’t be wise to base your entire business on yesterday’s news.
Location
Your location can make or break your hospitality business. If you have a preferred location in mind, you have to make sure that your ideal customer can reach you, so you will need to consider such factors as amount of foot traffic (if, for example, you’re opening a café or coffee shop), accessibility (especially important for venues and event spaces) and proximity to transportation hubs or business districts (if you’re opening a hotel or B&B). You should also make sure that your chosen location aligns with your brand image, and check to see how many competitors you will have on your doorstep. In a larger city, you may have to compete with many other, well-known establishments, but
you’ll also have a wider pool of customers. In a smaller town, you might not have any competition, but you also might be lacking passing trade.
Business plan and budget
A detailed business plan will serve as your roadmap for the future and can be used to help you secure financial assistance. It needs to outline your vision and target market, as well as your budget and financial projections. Your budget should cover start-up costs and day-to-day operating expenses, including the cost of labour, which will help you keep an eye on your cash flow and pricing strategies, as well as allow you to save up capital. It’s a tough time for hospitality businesses, so it would be wise to invest in expert help to crunch the numbers.
Legal requirements
Food safety, licensing, fire safety, planning permission, employment laws – there are a number of legal requirements for hospitality businesses. Before opening, you may need to obtain special licences from the council to sell food or alcohol or attend training courses in health and safety. The safety of your guests is important to your livelihood, so make sure you take the legal requirements seriously.
Guest experience
In the world of hospitality, bad reviews can put an end to businesses. One negative experience – poor customer service, lack of comfort, mediocre food or inaccessible facilities – will ensure that a customer never comes back, and word of mouth travels fast. To build your
reputation and your fanbase, you have to ensure you’re creating exceptional guest experiences every single time, because consistent quality will contribute to positive reviews. As well as developing a strong brand identity, make sure that your spaces are always clean and inviting, and train staff to deliver great service. A rewards system, such as loyalty cards, will help turn one-time customers into regulars, while an online booking system will make it easier for your customers to find you.
Sustainability and community spirit
There is a growing demand in the hospitality sector for businesses to demonstrate their sustainable credentials, so by adopting ecofriendly initiatives you can not only attract environmentally conscious customers, you will also be doing your bit for the planet. If you serve food, consider buying locally sourced or seasonal products. You can also minimise the use of single use plastics and reduce food waste. You could also take part in community events, demonstrating your commitment to supporting your neighbours. In turn, they will support you.
Plan your green event
‘When planning an eco-friendly event, your first action should be to consider past events and measure their environmental impact’
Corporate hospitality is seen by many businesses as a vital way to gain and retain customers and improve their brand recognition. However, it’s becoming increasingly important for businesses to also demonstrate a commitment to sustainability – but how can you deliver an event that has an enormous impact on your audience but not on the environment?
What’s your impact?
When planning an eco-friendly event, your first action should be to consider past events and measure their environmental impact. This will give you a great starting point to work from and show you the exact areas that need improvement.
Choose a responsible venue
For your event to be as sustainable as possible, it’s imperative that you work with a venue that
shares your eco-friendly values. Some venues, such as hotels, will be able to offer a Green Tourism certification, but you can also check their policies on recycling and energy use, too.
Consider the fact that a larger event space will require more energy to light and heat, so make sure you choose a space that is appropriately sized for your guest list.
Scrap paper
With the advance of digital technology, do you really need to clog printers with invitations, flyers, posters, welcome packs and brochures? Send out e-vites instead of printed invitations, and consider developing a website – or even an app – where your guests can find all of the information they need during the run up to the big day. This will eliminate the need to print out hundreds or thousands of programmes and will also help your guests stay on top of any last minute changes or additions to the day. Other ways to reduce
paper consumption include only promoting your event on social media and presenting information digitally on the day, by utilising interactive screens. Where you must use paper, opt for recycled products.
Go plastic free
Plastic cutlery; delegate badges; drinks bottles; straws; goody bags; decorations – how many single-use plastics are usually used and discarded at your corporate events? A simple way to make your event more eco-friendly is to see where you can minimise or ditch entirely the use of plastic. If your budget allows it, consider giving out reusable drinks bottles as a gift, and encourage your guests to practice being more sustainable once the event is over.
Sustainable refreshments
If you are planning on catering your event, there are a few steps you can take to provide
Spotlight Feature: Hotels, Conferences &
sustainable refreshments. Where possible, choose organic, locally produced food and drink to cut emissions and to support local manufacturers. Avoid over catering, to save both money and to reduce food waste – but if you do have any leftovers, consider donating them to a local homeless shelter or soup kitchen.
Travel and transportation
If you have large guest list, consider how they will travel to your event – and what you can do to make their journey a little more ecofriendly. Can you pick a venue that is close to a train, bus or coach station, allowing your guests to travel via public transport? Can you arrange coach travel (or even a car share system) for delegates to travel together and share their emissions?
When machines learn to see
A perspective on high-variance automation with vision inference
By Shaun Schwegler, lead engineer, Kingston Signs
Small-industry manufacturing doesn’t often make headlines in Britain, which is odd, because it’s sitting on the edge of something that I believe is likely to change it entirely.
The development of kinematic and vision reasoning infrastructure developed over the last five years or so in the socalled “AI Age”, is now allowing for a potentially radical phenomenon in the more
bespoke manufacturing economy that will not assist human workers, as ultimately it will render many of their roles obsolete.
Of course, this has happened multiple times across the industrial change of the 20th century, as was famously prophesied by the likes of Charles Babbage and Andrew Ure. Signmaking, however, is an example of one of those interesting and more nuanced manufacturing sectors that operates in what engineers describe as a “high-variance, low-volume” manufacturing paradigm. In this paradigm, every product made is physically different to the last: materials vary, dimensions and shapes vary, each signmaking project is distinct and bespoke. For decades, these complexities in signmaking and other highvariance industries has been a kind of shield to her workforces.
Machines used in low-variance titans, like the automotive industry, could not easily be justified in high-variance industries, and as such, skilled machinists and craftsmen remained indispensable. But the next wave of automation will not attempt to eliminate variation, it will absorb it.
The key shift is an emerging transition from fixed, uniform automation, to adaptive structures driven by visual inference and motion data and the resulting ability for it to allow machine perception. Where traditional machinery required precise human setup, future systems will rely on vision and kinematic reasoning, such as those made available in the recent advent of Convolutional Neural Networks and processors like the NVIDIA Isaac, to interpret each job in real time. Camera-registered finishing, already demonstrated in early
forms, will evolve into fully autonomous alignment and correction systems. Applied printed substrates, for example, will no longer need careful placement; machines will identify position, distortion, and even other, perhaps more qualitative topographical features instantly, removing the need for human intervention. Fundamentally, the difference is that these new technologies don’t necessarily just follow discrete instructions, they understand and can reason about what’s in front of them.
In implementing this in a signmaking environment, the endgame is ultimately an entire production chain behaving like a single organism. The whole stack, from artwork, to installation-ready product, can now theoretically become a fully coherent and machine-driven process. In this outcome, as is the case with low-variance
‘As basic goods become cheaper and more abundant, individuals and smaller businesses gain leverage and sovereignty’
production, job specifications will exist as structured data. Machines will configure themselves, select tools, adjust parameters, and verify outcomes. It’s multimodal, and it’s fast becoming realistic. In this system, the human role in production will collapse, not because it is inefficient, but because it is no longer required.
Material handling was always a major sticking point, and was an example of a part of the system that kept people within the production loop. I feel, however, that this is also no longer a safe assumption. Automated loading, buffering, and unloading systems will remove the need for manual handling. Sheets will be located, squared, and processed without human contact. In more advanced configurations, pallet-to-pallet production will become viable. Predictably, the economic yields will be pivotal, and deterministic. As was seen in the last system automation wave in the 70s era of lowvariance manufacturing, labour costs will be replaced by capital expenditure (a
familiar pattern). Highvariance may now enjoy the abundant throughput that only low-variance currently enjoys: rework will be minimised, throughput will increase, and lead times will shrink. Businesses that fail to adopt these systems will struggle to survive against those that do.
It would be easy to frame this transition as a bleak destruction of the workforce, but that would miss the broader economic pattern that has followed every major wave of automation. When production output broadens, with lower marginal cost, it creates abundance. As basic goods become cheaper and more abundant, individuals and smaller businesses gain leverage and sovereignty: lower barriers to entry, higher margins on differentiated work, and more freedom to allocate time and capital in creative or strategic directions. The result, if navigated correctly, is the emergence of an unimaginably more empowered and opportunityrich economy.
Spotlight Feature: Professional Services
The expertise behind the service
Why commercial equipment is becoming a strategic decision
By Asim Rashid (pictured), Sales & Marketing Director, FCS Commercial
Hospitality, healthcare and care providers are discovering that operational resilience starts behind the scenes.
When guests check into a hotel, they expect crisp linen and spotless facilities. When families visit a care home, they assume hygiene standards are being maintained around the clock. In healthcare settings, cleanliness and operational reliability are fundamental to patient safety.
What many people don’t see is the infrastructure quietly making all of this possible.
Behind the scenes, commercial laundry systems, dishwashing equipment and kitchen technology are working constantly to keep operations running. Yet in many organisations, these machines are still treated as simple purchasing decisions rather than critical operational assets.
In sectors where margins are tight and expectations are high, that mindset is beginning to change.
Equipment failures now have wider consequences
For hospitality operators, a dishwasher failure during peak service can slow down the entire kitchen. In a care home, a laundry system breakdown can disrupt infection control processes and create additional strain on staff. Healthcare providers face similar challenges. When equipment supporting hygiene standards becomes unreliable, the operational impact can ripple across departments.
Increasingly, organisations are recognising that the reliability of their equipment directly influences both service delivery and operational resilience. However, many problems stem from one common issue — decisions driven by upfront cost rather than long-term performance.
Why the lowest price often becomes the highest cost
One of the most persistent procurement challenges across hospitality and care environments is the temptation to prioritise the cheapest equipment option.
While this approach may reduce initial expenditure, it rarely reflects the full operational cost. Energy consumption, servicing requirements, downtime and replacement cycles all contribute to the real financial impact of equipment.
Machines that appear cost-effective at purchase can quickly become expensive if they require frequent repairs or struggle to cope with operational demand.
As a result, more organisations are shifting towards evaluating equipment based on whole-life value — looking at reliability, efficiency and long-term durability rather than just purchase price.
The importance of specialist expertise
Selecting the right equipment for demanding environments requires more than simply choosing a machine from a catalogue. It involves understanding operational workflows, regulatory requirements and the day-to-day realities of how equipment is used.
Specialist commercial equipment providers are increasingly playing a consultative role in helping organisations make these decisions.
For example, companies such as FCS Commercial, which supports hospitality venues, healthcare providers and care homes across the region, work with organisations to assess operational needs and identify more efficient infrastructure solutions.
Operating as the only authorised Electrolux Professional partner in Hull, East Riding and Lincolnshire, the company works closely with organisations looking to improve efficiency while maintaining high hygiene standards.
‘What many people don’t see is the infrastructure quietly making all of this possible’
Technology is quietly transforming efficiency
Modern commercial equipment has evolved significantly in recent years.
Manufacturers such as Electrolux Professional have introduced systems designed specifically for highdemand environments such as hospitals, hotels and care facilities. These machines offer improvements in energy efficiency, water consumption and hygiene performance — all areas that are becoming increasingly important for operators.
Advanced laundry systems can reduce turnaround times while maintaining strict hygiene protocols. In commercial kitchens, energy-efficient dishwashing and automated systems can help alleviate pressure on staff while reducing operational costs.
For organisations facing rising utility bills and staffing challenges, these improvements are becoming increasingly valuable.
A real-world example of operational impact
One regional care provider recently faced repeated disruption caused by ageing laundry equipment that struggled to cope with daily demand. Breakdowns were becoming frequent, forcing staff to rely on external laundry services and increasing operational costs.
Working with FCS Commercial, the organisation reviewed its equipment strategy and replaced the outdated systems with modern Electrolux Professional laundry equipment designed for high-volume healthcare environments.
The result was not only improved reliability but also faster processing times and reduced water and energy usage — helping the care home maintain hygiene standards while easing pressure on staff.
Infrastructure deserves a seat at the strategic table
In sectors built around service, cleanliness and operational reliability, the machines working behind the scenes play a critical role.
Yet commercial equipment rarely features in strategic conversations until something goes wrong.
As operational pressures continue to rise across hospitality, healthcare and care environments, organisations are beginning to recognise that the reliability and efficiency of their infrastructure can make the difference between smooth daily operations and constant disruption.
Those that start treating equipment planning as a strategic decision rather than a reactive purchase will be far better positioned to deliver consistent service in an increasingly demanding environment.
LSIP strengthens board and sets out vision for the future
Apartnership of business leaders and training providers has set out its proposal for the next phase of its work to tackle the skills gap in Hull and East Yorkshire.
The Hull and East Yorkshire Local Skills Improvement Plan (HEY LSIP) has also strengthened its board with the recruitment of new members, bringing in experience and expertise from some key sectors.
Both developments are influenced by the results of a survey of employers conducted by HEY LSIP which were presented in part at the organisation’s recent online forum, and which will appear in full in the proposal which has now been submitted in draft form to Skills England.
Among the findings was that 75% of employers in the region are struggling to recruit, with communication, teamwork, problem solving and resilience all priority areas.
In addition leadership, vocational and advanced digital and sustainability skills have been identified as essential over the next two to three years, but only 32% of employers have a digital strategy and only 43% have a net zero strategy.
Other figures show that 79% of employers have links with Further Education (FE), Higher Education (HE) and Independent Training Providers (ITP), and 70% have confidence in the readiness of the FE sector to support employer needs.
The HEY LSIP board agreed the draft at its meeting in March and will continue its discussions with the Hull and East Yorkshire Combined Authority to ensure the document aligns with local and national growth strategies. Further engagement with employers and training providers will take place in readiness for submission of the final document in May, with government approval expected in the summer.
Phil Ascough (pictured left), Chair of HEY LSIP, said: “The LSIP was launched formally in 2023 with the aim of giving employers more say in skills development and connecting them with training providers, and the feedback from all concerned shows we have made great progress.
“LSIP 2.0 needs to take that further. It will aim to support building a skilled, productive and future-ready economy and will focus on four key themes – technical skills, preparation for working life, the educational workforce, and the creation of a single, centralised hub with accessible information on skills provision, training opportunities, and wider business support.
FOCUS ON: Local Skills Improvement Plan (LSIP)
Focus on: Local Skills Improvement Plan
‘The LSIP was launched formally in 2023 with the aim of giving employers more say in skills development and connecting them more closely with training providers’
“It will also support a range of business sectors, with a focus on the growth driving, potential and enabling sectors of HEYCA’s Local Growth Plan, and with recognition that many employers do not necessarily define themselves in one specific sector. That reality is reflected in the appointment of ten new members of our board.
“We also want to promote further engagement by simplifying language, collaborating, avoiding duplication, be agile and responsive and bring ambassadors and champions to the forefront to share best practice and get others involved.”
To find out more about HEY LSIP and its events visit: www.heylsip.com
Survey insights to shape proposals
HEY LSIP gained insights from a survey, from sector round tables and from general engagement with employers and training providers as it shaped its proposal for Skills England.
The survey, which can be found in full at www.heylsip.com, aims to identify current and emerging skills gaps, understand recruitment challenges, explore barriers to upskilling, and highlight cross-sector priorities for coordinated action.
It captures direct employer insight into workforce challenges, recruitment pressures, emerging skills needs and priorities for action.
‘Employers reported that they increasingly recruit for behaviours, competence and attitude’
Sectors covered include agri-skills, manufacturing, construction, engineering construction, health and social care, energy, marine, ports and logistics, professional services, and creative sectors.
The work consistently highlighted widespread recruitment challenges across frontline, technical, supervisory, and specialist roles. It also identified gaps in digital capability, green skills, and work readiness. Other findings were a growing importance of sustainability, carbon literacy, and Net Zero knowledge. Structural and operational constraints faced by SMEs.
Employers reported that they increasingly recruit for behaviours, competence and attitude, with technical skills taught on the job. CVs are said to be less reliable and employers are looking for creativity, taking the view that AI makes traditional applications weaker.
Other issues include:
• Generational skills: Older and younger staff bring complementary strengths and some employers plan their workforce around diversity.
• SME challenges: Employers struggle with pay, recruitment, and training, and larger firms attract the most talent.
• Low career awareness: Students, parents, and teachers are often unaware of energy, shipping, logistics, and digital careers.
• Need for engagement frameworks: Employers need parent engagement, preparation frameworks, and digital storytelling to make careers appealing.
In numbers:
• Employers recruiting in past 12 months – 82%
• Difficulty finding candidates with the right skills – 75%
• Digital technology critical/significant – 85%
• Net Zero strategy in place or in development – 69%
• Primary barrier to upskilling: lack of time – 57%
• Employers very confident in future skills readiness – 19%
MAIN PICTURE: Rod Chambers, HEY LSIP Project Manager, leading round table discussions among employers and training providers at the forum held in February at the MKM Stadium
LEFT: Behind the scenes as the LSIP team visited Ideal Heating’s training and technology centre at Bridgehead, Hessle
Sector Focus
The latest news from the International Trade, Legal & Finance, Community & Business, Manufacturing and Motoring industries.
Chamber Partner Spotlight
If you like to appear in our Chamber Partner Spotlight, here’s your chance – email David Hooper at d.hooper@hull-humber-chamber.co.uk
Name: Chantelle Akdemir
Job title:
Business Development Manager
Name of the business: AaGlobal
What does the business do?
Translations and interpretations in over 500 languages and dialects.
Where is the business based?
Hull
Where does it operate: Worldwide!
How long has the business been going? Since 1992.
How many staff are in the team?
Thirty-five based in our head office, but over 18,000 linguists registered with us.
What makes the business unique?
The quality of our translations is unmatched thanks to our team of professional linguists and an incredibly thorough in-house quality assurance process.
How can you help Hull and Humber Chamber Membership?
We are here for members of the chamber to support in absolutely
any of your international ventures, no matter how big or small.
What do you enjoy most about working in our region? It has to be the friendliness of the people here – you don’t get the same warmth anywhere else!
What was your first job? Sales Assistant at Debenhams.
What do you never go to work without?
It’s boring but, my phone. I am always ready to have a chat with a client or linguist, and it’s my lifeline for notetaking.
What one change would help business the most?
We’d love everyone to understand that this AI world we live in can’t replace human communication and the way forward is to always ensure you’ve got a human touch in any translations you may do.
What’s the best way for people to contact ?
I am always checking my emails so best to drop me a line at chantelle.akdemir@aaglobal.co.uk
Webinar gets to grips with VAT
The Chamber’s International Trade Centre (ITC) hosted a Trading into the EU webinar on 19 March as part of our Growing Your Business, Building Our Economy programme. Chamber Member VATIT Stream partnered with the ITC to address changes in how to apply VAT when trading across borders and to also provide an update on the removal of France’s Regime 42.
Alessio Lencioni (pictured), Head of Product and Strategy at VATIT Stream, spoke with delegates about common misconceptions regarding VAT when trading overseas, who is the Importer of Record and who is liable to pay the import VAT according to the Incoterm. DDP shipments into the EU can create cash flow issues and potential losses for UK businesses if VAT optimisation hasn’t been planned in advance. “Be proactive rather than reactive” and “plan before the shipment moves” were words of advice from Alessio.
‘VAT can be a complex matter when trading internationally’
Other words of wisdom from Alessio included, “make sure your documentation is correct.” The commercial invoice is the main document used for the import clearance into the EU. It states (or should state) who is responsible for paying the VAT. Customs authorities and brokers want to see this information plus other required information clearly, such as commodity code, Incoterm any special customs regimes. This will help prevent delays and ensure the correct party is paying the correct amount of VAT.
Also taking place during the webinar was a discussion surrounding the removal of Regime 42 due to there not being a clear link between the Importer of Record and VAT number being used for clearance.
Alessio also spoke about the removal of the EU’s de minimis threshold from 1 July 2026. This will mean an additional duty of €3 on consignments under €150, which is nonreclaimable and is per commodity code. This is to target the sharp rise in lowvalue e-commerce imports and aims to reduce fraud, highvolume, low-value shipping, and improve consumer safety.
“VAT can be a complex matter when trading internationally,” said the Chamber’s International Trade Manager, Lorraine Holt. “We will continue to host regular webinars and events for our members to demystify this particular issue and hopefully prevent VAT being a barrier to successful exporting.”
If your business would like assistance or advice on VAT in cross-border trade, please email our International Trade Centre at itc@hull-humberchamber.co.uk
Sector Focus: Legal & Finance
Andrew Jackson strengthens its future with raft of appointments
Andrew Jackson Solicitors LLP has expanded its commercial litigation and dispute resolution (LDR) practice with a series of senior appointments reflecting growing client demand, as longstanding partner Hugh Smith prepared to retire at the end of March 2026.
Led by Nick Dean, partner, and head of the LDR practice, the team has grown significantly over the past 12 months. Seven lawyers have joined, including three experienced partners, enabling the firm to support a growing client base, and increasing demand for dispute resolution advice.
The recent partner appointments of Rob Ripley, Caroline Hardcastle and Sarah Thomsen add further depth of expertise across commercial disputes, property litigation and contentious probate.
Their appointments support the firm’s continued investment in its LDR practice while ensuring continuity of service for clients across a broad range of sectors.
Nick, who has led the litigation and dispute resolution team for many years, said: “We have built a genuinely strong and collaborative LDR team with a wide range of complementary expertise, further strengthening the service we offer to clients across the region, and nationally.
“Our growth has been driven by the needs of our clients. As businesses face more complex commercial challenges, they require clear, practical and responsive advice. We have grown our team to ensure we continue to provide the high levels of service, expertise and accessibility our clients expect. We are well placed to support businesses as they
Hugh Smith joined Andrew Jackson Solicitors in 1989, when the firm was known as Andrew M Jackson. During that time, Hugh has acted for clients across a range of sectors, most notably the food industry, where he represented businesses operating throughout Europe.
An experienced mediator, Hugh has played a key role in developing the firm’s litigation practice and mentoring colleagues.
Hugh said: “It has been a privilege to spend the majority of my career at Andrew Jackson and to work with so many colleagues and clients over the years. I am proud to see the strength and depth of the team today and to see it continue to grow and succeed under Nick’s leadership.”
Law firm expands presence in Lincoln
Law firm Wilkin Chapman Rollits has expanded its Lincoln operations with the acquisition of Nottingham-based recoveries practice Legal Recoveries and Collections Ltd (LRC).
Completed on 1 April, the acquisition comes exactly one year after the merger of Wilkin Chapman LLP and Rollits LLP. As part of the acquisition, eight staff from LRC have joined the recoveries team at Wilkin Chapman Rollits and will be based at the firm’s Lincoln office at the Maltings on Brayford Wharf East. Their arrival means the firm has a dedicated recoveries team in the city for the first time.
Chris Grocock, Senior Partner and Head of Recoveries at Wilkin Chapman Rollits, said: “The acquisition represents a significant investment in our Lincoln office and strengthens our position as a leading provider of recoveries, litigation and insolvency services.
“By integrating the experienced team from LRC, we are better able to support clients with their complex and high-volume recovery needs, both regionally and nationally. This is the first time we have had a dedicated recoveries team based in Lincoln, and is an important step in line with our vision to be an outstanding regional firm with national reach.”
The incoming team includes LRC directors Rachel Rowbotham and Claire Stocks, who join Wilkin Chapman Rollits as Senior Associates.
L-R: Rachel Rowbotham, Chris Grocock, Claire Stocks
HR platform powered by AI is rolled out at law firm
Leading regional law firm
Wilkin Chapman Rollits has launched a new HR platform combining artificial intelligence (AI) with advice from the firm’s specialist employment lawyers.
Adaptive HR is one of the first employment law and HR platforms in the UK to offer AI case management with solicitor advice and validation, as well as insurancebacked protection, in a single service.
Wilkin Chapman Rollits says this hybrid model gives businesses reliable HR support around the clock, while also ensuring employers have access to tailored legal advice when they need it.
Oliver Tasker, partner and head of the firm’s employment law team, said Adaptive HR was developed in response to increasing pressure on employers to address HR issues quickly and correctly.
“We often hear from employers who are managing complex HR situations with limited time and resources,” he said. “Adaptive HR allows us to provide expert-led HR and legal guidance around the clock, while ensuring clients can still access advice from our employment lawyers when they need it, so they do not lose that human and clientfocused touch.
“Clients have the full reassurance that every step is validated by an employment law solicitor, giving
businesses confidence that they are following the correct process.”
Adaptive HR provides a structured, AI-powered case management system, giving stepby-step guidance through common
HR issues and processes such as disciplinaries, grievances and absence management, supporting legal compliance through automated audit trails and document templates.
Leading regional law firm Wilkin Chapman Rollits has launched a new HR platform combining artificial intelligence (AI) with advice from the firm’s specialist employment lawyers
Sector Focus: Community & Business
£1.5m refurb of HDRU unit is delivered
Alessandro Caruso Architects Ltd (ACA) is pleased to announce the successful completion of the refurbishment of the Phoenix High Dependency Rehabilitation Unit (HDRU), delivered on behalf of Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH). The newly refurbished facility is now operational and welcoming its first patients.
The HDRU is a specialised, mental health inpatient service providing intensive, rehabilitation for individuals with complex, severe or enduring mental health needs. The refurbishment has
created a safe, therapeutic and recovery-focused environment designed to support patients during extended stays and encourage long-term wellbeing.
ACA provided architectural, interior design and CDM & Building Regulations Principal
Support needed to help neurodiverse young people
A
Hull art-based education company has launched a new appeal for business sponsors to support its work with neurodivergent young people.
Creative Briefs has spent the last decade helping youngsters overcome barriers to learning through design-led activities and courses.
Initially aiming to help dyslexic children, the team behind the community interest company now provides support across a range of neurodiverse spectrums.
Founder Jason Bowers said his own experience as an undiagnosed dyslexic until the age of 35 now shapes his company’s thinking.
He said. “Creative Briefs is the outlet I wish I’d have had when I was younger so now I’ve created it for others. For example, neurodiverse children often struggle with text-led tasks and can feel unable to take part in what could be described as traditional learning. What we do is come up with activities which are practical, collaborative and creativeled, delivered by tutors and professionals with lived experience of neurodiversity.”
Fund-raising and sponsorship helps the organisation offer subsidised places for additional children to take part.
Jason explained: “We are particularly keen to hear from business sponsors who have neurodivergent children or who have members of their team who are neurodivergent who might want to play a part in supporting the next generation.
“We also welcome donations from individuals through our ‘pay what you can’ scheme.”
For more information on support and sponsorship options visit www.creativebriefs.co.uk/business-sponsorship
Designer services for the scheme.
The £1.5m project was delivered within just seven months, meeting an ambitious programme driven by urgent service requirements..
The Trust’s Estates Team said: “Due to the overriding patient and service need this project had
to be delivered within a tight timescale and budget. The open and collaborative approach with all stakeholders has been key to the project’s success in achieving the Trust vision, to provide a superb facility in line with the Trust’s estates and service strategies. The delivery model integrated estates, clinical leadership, governance and specialist suppliers, ensuring alignment between operational requirements and design intent.”
Creative briefs team
Providing support
A welcoming entrance to the unit
A very modern interior
Sector Focus: Manufacturing
New website for Spencer Group
Hull-based engineering firm Spencer Group has officially launched a brand-new website for its Spencer Rail Engineering business.
The new website reflects the company’s continued investment in developing its portfolio of specialist business units, which includes Spencer Bridge Engineering, Spencer Building & Civils, Spencer Rail Engineering, Layer 8, XER Schedule Toolkit and most recently, AeroTruss™
‘The new digital home for Spencer Rail Engineering brings together its people, projects and capabilities all in one place’
Spencer Rail Engineering is the fourth business unit to launch its own dedicated website, moving from the Spencer Group website to a dedicated platform that offers a
clearer and more comprehensive view of the business.
The new digital home for Spencer Rail Engineering brings together its people, projects and capabilities all in one place, clearly showcasing who the business is, what it does and how it delivers excellence across the UK rail industry.
The site features detailed service pages, project highlights, the latest industry news and insights, and a
dedicated Meet the Team section, alongside clear and simple ways to get in touch, making it easier than ever to explore the business’s expertise and connect with its teams.
The launch marks a significant milestone for the business, supporting the continued development of the Spencer Rail Engineering brand and reinforcing its commitment to delivering innovative, safe, and high-quality rail
engineering solutions across the UK, while giving Spencer Rail Engineering its own dedicated space to attract customers and clients.
Visitors to the Spencer Group website can access the new Spencer Rail Engineering website by navigating to the Our Work section and selecting Spencer Rail Engineering, which links directly to the new homepage.
Acquisition for business supplies firm
On 1 April 2026, D3 Office Group, one of Yorkshire’s largest business supplies companies based in Hull and Leeds, became part of the Heatons Group Ltd, a wellestablished business with a strong reputation for service and long-term customer relationships. This marks a very positive next chapter for D3 and, most importantly, for its customers and staff.
Heatons Group has been trading since 1986 and is one of the UK’s leading business supplies dealers, with locations across Merseyside, Cumbria and Cheshire. Together, the combined group will have a collective turnover in excess of £22m, bringing additional scale, stability and capability.
Talking about the acquisition, Heatons MD David Fielding said: “Heatons and D3 have been business friends for over 20 years, having worked together on many projects. This partnership brings together complementary strengths, purchasing
consolidation and synergy that will enhance our offering going forward. I have great faith in Martin and am delighted to have him and the team on board.
‘Heatons and D3 have been business friends for over 20 years, having worked together on many projects’
D3’s MD Martin Shaw added: “I have always admired Dave Fielding and his team at Heatons. They are leaders in their field in IT systems and customer processes and will bring a great to deal to D3’s clients and team. We will have a busy March preparing the business for its transfer to Heatons from April. Thereafter, we look forward to bringing greater products and services to our long-standing and loyal customers. Both D3 locations in Hull and Leeds and the whole D3 team will remain with the enlarged business”
Motoring
Life can’t be all about work! Chamber Motoring reviews some of the latest offerings on the market.
In association with
A bold design that is more than skin deep
With designs on individuality, someone has thought about how this EV looks. DAVID HOOPER says Cupra has broken the jelly mould with its Tavascan.
Alot of the current crop of EVs look like they’ve all been squelched out of the same jelly mould – apart from this one, which somebody has clearly put some thought into designing.
This sporty looking electric SUV shares its platform with the Skoda Enyaq I reviewed in the last edition of Business Intelligence, but this Tavascan is wearing a much trendier suit, and certainly looks better than its other ugly sister, the VW ID.5.
Customers have the choice of the model tested here with rear wheel drive and a single motor in V1 or V2 trim, or opting for the all-wheel-drive version, VZ1 and VZ2, which comes with 340PS and 0-62 time of 5.5 seconds, but the extra performance and weight reduces its official range
to 324 miles compared to 353 miles in this example, although I never saw more than 257 miles with a full charge, so take the official figures with a big pinch of salt. Its bold styling makes it stand out from the crowd, and it comes with some clever lighting signatures and I love the Cupra badges which light up when you unlock the car at night. The rear lights also display eye-catching patterns as they switch on and off and fade in and out.
The sporty design is more than skin deep – it continues inside the car too. The interior of the Tavascan is very modern and stylish with its gold trimmings continuing on the door cards and across the dashboard which has LED aircraft style fins set into it with mood lighting which can be changed to various different colours and also co-ordinates with the various drive modes which can be selected by the
MAIN PICTURE: Cupra’s distinctive styling makes this Tavascan visually hard to miss
ABOVE LEFT: The Tavascan's behind is also a bit of a head-turner with its sports-inspired diffuser
ABOVE RIGHT: The interior has a really modern feel to it, with clever design and lighting effects
BELOW: The boot offers plenty of space for families on the move
TheVitalStatistics
MODEL: CUPRA Tavascan V2
POWER: 77kWh, 286PS, driving rear wheels
PERFORMANCE: Top speed 112 mph. 0-62mph in 6.8secs
ECONOMY: Maximum driving range from 100% charge is 257 miles
press of the button on the steering wheel. The door cards back in front also have attractive LED lighting set into them which changes colours in sync with the dashboard. The seats look fantastic, are very comfortable and beautifully styled and are actually some of the best seats I have seen in any car for some time. A Cupra-style triangle projects from the dashboard into the centre console and is nicely textured along with the wraparound door inserts which merge the dashboard seamlessly into the doors – the whole effect looks really smart.
The Cupra has everything you need and quite a bit that you don’t. A large screen dominates the dashboard and his home to most of the car’s controls. CarPlay is wireless and gives a nice big display on the central screen while charging modes, driving styles and all the other controls you might need to adjust from time to time are available on the screen.
The Cupra has adopted the right hand stalk for the drive controls which gives you drive neutral and reverse and the battery setting to help recoup energy and extend the range of the car. This is particularly useful in the cold conditions of late January when I tested this vehicle with temperatures staying well below 8°.
Sector Focus: Motoring
Electric vehicle batteries don’t like cold weather as it makes them less efficient. A full overnight charge to 100% saw a range of around 250 miles (rather than the official figure of 324), however driving to the speed limit and enjoying the car saw that reduce more quickly than I would have liked.
There is also a further small screen in front of the driver which gives you your speed gear position, temperature and clock as well as flashing up the speed limits while the head up display projects the similar information onto the windscreen in front of you, and the sound system is superb.
The car will virtually drive itself with a great cruise control system which combines lane keeping assist and auto braking, however there were times when I had to intervene, so as with many of these systems on various cars they cannot be entirely trusted.
The car drives very well, although the brake pedal seems to have a mind of its own and didn’t do what I wanted it to all the time which I found a bit disconcerting. On several occasions, while sitting in traffic with the brake depressed I could feel the pedal pulsating and moving around under my foot which was quite worrying and sometimes when braking, the pedal didn’t respond as I was expecting it to. It wasn’t intuitive at all, the car seemed to resist the pressure on the brake pedal requiring me to push harder which then resulted in me almost out-braking myself and having to stop more sharply than I had anticipated.
The car rides and drives very well with responsive steering which gives plenty of feedback. With Cupra being the sportier end of the VW Group, the car is dynamically competent, however the weight of its batteries is still telling, and while a 0-62mph time of 5.5 seconds isn’t slow, and despite its sporty styling, it wasn’t that exciting to drive.
At the back there is generous accommodation for rear passengers with a flat floor, thanks to there being no need for a transmission tunnel running through the middle of the car. Open the tailgate which can be done remotely from inside the car and there is a very good sized boot which is not always the case with EVs.
All things considered though, the Cupra Tavascan is one of my favourite electric vehicles that I have driven so far, despite its free-spirited brake pedal – something that needs fixing.
It’s stylish, it’s quick, it handles well and is comfortable. It comes with all the toys and at the time of writing there is a £10,000 deposit contribution on some lease deals.
Read into that what you will about electric vehicle sales!
Sector Focus: Motoring
Isuzu D-Max V-Cross really plays a blinder!
With some illuminating extras which will brighten the darkest of nights, DAVID HOOPER says this versatile pick-up really is a jack of all trades!
Let there be light! Daylight, in fact, when I hit the main beam! These are the brightest lights I’ve come across in any car – ever! They were brighter than the floodlights at Hull City or Blundell Park – and really took me by surprise!
I’d spotted the narrow light bar on the roof, but not the extra lights neatly embedded in the front grille, which together, along with the standard headlights, literally turned night into day!
Of course, the Lazer Linear 36 Elite Roof Bar Lamp and grille lights are optional extras, but depending on what you’re planning to do with your new D-Max VCross, they could be worth every penny, and are actually very discreet – until you turn them on. I’m fairly sure the ignorant so-and-so who didn’t dim his over-bright headlights wished he had when I turned mine on slightly earlier than I would otherwise have done. I could see the back of his retinas reflecting back at me!
This is the latest Isuzu D-Max V-Cross 4x4 Double Cab, finished in the lovely Siena Orange Mica paintwork. Other than the lights, there’s a lot to like about the D-Max range. I’m not sure, for example, that anyone else offers a five year 125,000-mile warranty, 5 years roadside assistance in the UK and EU, so translating that means it’s very unlikely to break down
TheVitalStatistics
MODEL: Isuzu D-Max V-Cross 4x4 Double Cab
ENGINE: 1898cc, 164PS four-cylinder diesel engine, driving four wheels through a 6-speed auto gearbox
PERFORMANCE: Top speed 112 mph. 0-62mph in 13.0 secs
MAIN PICTURE: An illuminating drive - the combination of lights on this V-Cross can turn night into day!
BELOW LEFT: Attractively styled - for a workhorseyou could take the D-Max V-Cross anywhere
ABOVE RIGHT: The large tailgate drops down level with the load area, while an electrically retractable roller blind hides the contents
BELOW RIGHT: The interior is functional, but at the same time quite luxurious and surprisingly comfortable
‘The D-Max V-Cross is so good now and so refined, it really is more of a luxury car than a truck’
ever. It also qualifies for VAT back, there are no speed restrictions despite its commercial roots because it weighs less than 2,040kg, it can tow 3.5 tonnes and carry over a 1 tonne on its back.
Still not impressed? Then how about throwing in an automatic gearbox and a full 4x4 system for good measure, and all for a price of £41,395 ex VAT. Add the VAT and you’re looking at around £50,000, but you are getting a lot of car/truck or whatever for your money.
The D-Max V-Cross is so good now and so refined, it really is more of a luxury car than a truck, and our test car also featured an electric load cover which glides back at the touch of a button.
On the road it still has a bit of agricultural diesel rattle as the engine winds up, but once on the move, it cruises quietly at A road and motorway speeds, and is very comfortable. Its Double Cab means there’s room for five people to travel in reasonable comfort, but of course, the boot space is, well, the flat bed at the back – but remember you can get a tonne of “luggage” in there and it’s got a load cover and a locking tailgate. Other D-Max highlights on these latest models includes a selection of advanced driver assist systems, like adaptive cruise control, traffic sign recognition, better emergency braking and an improved field of vision.
The traction control system has a new and clever addition too, the Rough Terrain Mode (RTM). This works with the ABS and throttle control to limit wheel spin and allocate power to the wheels with most grip. Sitting on 18in alloy wheels, the ride quality is surprisingly good and the raised driving position is very likeable. In truth, this whole vehicle is very likeable, it is quite big, but it’s easy to drive, and with reversing cameras, manoeuvring is not difficult at all.
The D-Max V-Cross is a jack of all trades – and it’s pretty good at most of them!
New Members
A warm welcome and introduction to the latest businesses to join Hull & Humber Chamber of Commerce.
Bear and Willow HR
Emma Hutchinson Hull 07534 424417
HR
Cash for Kids East Yorkshire, Yorkshire Coast & Lincolnshire
Laura Stead Stockton on Tees 01522 896983
Children's Charity
Dedicated Courier LTD
Andrew Buttrick
Brigg 01724 642089
Courier Services
Glentworth Security Holdings Ltd
Russ Webster Nottingham 03330 918688
Security Services Provider
Green & Green Mortgage and Protection
James Green Hessle 01482 205084
Mortgage Advice
Hollywood Bowl Hull
Fiona Jennings Hull 01422 768760
Ten Pin Bowling
Visit www.hull-humber-chamber.co.uk/ memberships Or call Kay Bailey on (01482) 324976 or Anne Tate or Marilyn Waud on (01472) 342981.
Humber Learning Consortium (HLC)
Andy Crossland Hull 01482 327438
Learning Consortium
Kondor Pods
Mark Rogers Hull 07710 593121
Manufacturer of Modular Bathroom Pods
Lincoln & York Limited
James Hindle Brigg 01652 680700 Beverages
Taste of the Sea Ltd
Michael Grime
Scarborough 07817 609822
Export of Live Lobster and Crab
Vertual Ltd
Fiona Law
Hull 01482 221616
Software Developer
Freeport secures funding to further develop three tax sites
Humber Freeport has received significant Government funding to progress the development of its three tax sites and broaden its support for investors.
The £1.3m of funding, allocated through the Government’s Site Accelerator Grant (SAG), is designed to help freeports advance projects which unlock prime development land and help to secure major inward investment.
Humber Freeport has received the largest proportion of funding of any of the UK’s 12 freeports, highlighting the region’s powerful investment proposition and distinct advantages through connectivity and infrastructure.
The funding will be distributed across all three of the Humber Freeport tax sites – in Hull, Goole and Immingham – and covers a broad scope of projects.
Those include the second, advanced stage of a study with East Riding of Yorkshire Council to ensure grid connectivity to the Goole tax site, and support for operator Able UK to deliver a Final Business Case for its offshore wind and renewables hub in Immingham.
Humber Freeport CEO Simon Green said: “This funding is recognition of the strong progress already made in the Humber to attract major investments at our tax sites, and contribute significantly to regional economic growth.
“We have already seen well over £1.5bn pledged to developments across the three tax sites, but there is still much work to be done to provide developers and investors with the support and conditions to maximise their potential. We have entered a pivotal phase at Humber Freeport and our focus is now firmly on seeing these investments progress and be delivered.”
A portion of the SAG funding will support the development of a revised economic masterplan for the Hull East tax site – which comprises Saltend Chemicals Park, Yorkshire Energy Park, the Humber International Enterprise Park and part of the eastern side of the Port of Hull.
Able Humber Port
Cheaper energy that works for local businesses
Across Hull and the Humber, businesses are balancing growth with rising operating costs. At HDM Energies, we’re here to help local companies regain control and reduce their energy costs for the long term. This is energy done differently – delivered simply, securely and without any upfront cost.
Energy
certainty in an uncertain
world
From manufacturing and logistics to offices and retail, energy is a major cost for local businesses. Yet fluctuating prices and complex contracts make planning difficult, even for the most well run organisations.
HDM Energies is here to change that. We believe businesses shouldn’t pay more for energy than they need to – or be left exposed to unpredictable pricing. From farms and football clubs to office buildings and warehouses, our customers are already enjoying long term energy stability, allowing them to focus on running their business, not worrying about the next bill.
Solar that delivers real results
Solar energy is now the lowest cost form of power available. The challenge has never been whether it works – it’s been how to access it without financial risk or capital spend.
HDM Energies removes those barriers completely. We have access to £100m of funding from Paragon Bank to cover the cost of the solar equipment. We then design, install and maintain solar and battery systems for the full duration of the contract. There’s no
upfront cost, no maintenance responsibility, and no disruption. You just purchase the clean power generated on your own roof at a lower, fixed price.
Lower bills and long-term protection
Our customers typically reduce their energy bills by around 30%, with fixed rates from as little as 18p per kWh. Unlike traditional energy contracts, our prices are not index linked, giving businesses the stability they need to plan ahead.
We install right first time using approved local installers, and we stay with our customers for the long term – 10 years or more. That’s why we’re already building lasting partnerships based on trust, performance and results.
A different kind of energy company
HDM Energies isn’t about hype or complexity. We’re here to solve real problems – lowering costs for our customers, improving energy security, and making renewables feel straightforward and sensible.
The environmental benefits come naturally. By switching to solar, businesses reduce carbon emissions and improve efficiency ratings –without changing how they operate day to day.
Find out how HDM Energies can deliver smarter energy, lower bills, with no hassle.
Visit hdmenergies.co.uk/chamber, or contact us for a free energy review on: 0800 0016 303 or email: hello@hdmenergies.co.uk
Member Spotlight
If you like to appear in our New Member Spotlight, here’s your chance – email David Hooper at d.hooper@hull-humber-chamber.co.uk
Name: Gitana Paleckiene
Job title: Business Unit Manager
Name of the business: Buchen ICS Ltd
What does the business do?
BUCHEN-ICS Ltd specialises in catalyst unloading, handling and reloading of vessels and reactors within the refining and petrochemical industries, ensuring safe, efficient and high-quality execution during critical turnaround projects. Our experienced teams operate in both air and nitrogen environments, delivering full-service solutions from initial setup to completion, including material handling and maintenance support.
Where is the business based? Scunthorpe, North Lincolnshire.
How long has the business been going?
BUCHEN-ICS Ltd was established in the UK in 2002.
How many staff are in the team?
Our core team consists of six administration staff and nine operational personnel, including project managers, supervisors, and technicians. In addition, we engage external specialists to support project delivery.
Depending on project requirements, our workforce can scale up significantly, with up to 80 personnel working across multiple projects, including support from the wider BUCHEN-ICS organisation across Europe.
What makes the business unique?
Our business is unique due to the combination of highly specialised expertise, advanced technology, and the ability to deliver complex projects safely in challenging environments, including nitrogen atmospheres. We offer a fully integrated service – from catalyst handling and reactor services to non-entry silo cleaning – reducing downtime and eliminating the need for multiple contractors.
In addition, our access to a skilled international workforce through the wider BUCHEN-ICS group allows us to scale rapidly and deliver consistent, high-quality results across the UK and Europe.
What do you hope to gain from your Chamber membership?
Through our Chamber membership, we aim to strengthen our network within the local and wider business community, build new partnerships, and increase awareness of our specialist services. We are particularly interested in connecting with potential clients, suppliers, and industry partners to support business growth.
In addition, we hope to benefit from market insights, business support, and opportunities to collaborate, share knowledge, and contribute to the development of the regional industrial sector.
What do you enjoy most about working in our region?
We enjoy the strong industrial heritage and the presence of key energy and processing industries, which creates exciting opportunities for our services. The region also offers a highly skilled workforce and a collaborative business environment, where companies are open to innovation and partnership.
What was your first job?
My first job was as a secretary at an ice cream factory in Lithuania, established through a collaboration between Finnish and Lithuanian partners. This experience gave me valuable early exposure to working within international teams and understanding how a business operates from the inside.
What do you never go to work without?
I never go to work without my coffee and the mindset to stay calm, flexible, and ready for any challenge.
What one change would help your business the most?
One of the biggest changes that would help our business is greater access to a larger pool of skilled, experienced technicians, especially during peak project periods, allowing us to scale efficiently and maintain high standards.
What’s the best way for people to contact you?
The best way to contact me is by email at Gitana.paleckiene@buchen.net – I’m always happy to connect.
