1 minute read
WHO WE ARE
KCLS is an independent, not-for-profit community legal service. We provide free legal, social work, financial counselling and tenancy services to financially disadvantaged people in the Kimberley.
KCLS is the largest remotely located civil law service in Australia, and 89 per cent of our clients are Aboriginal.
Advertisement
We operate across Western Australia's Kimberley region from our offices in Kununurra and Broome, servicing urban and remote towns and communities.
Our practice is client centric, holistic and embedded in the community and region in which we work.
Our Mission
To support and empower Kimberley people and communities to understand their rights and responsibilities, and to overcome injustice.
Our Vision
Dignity and justice for all people in the Kimberley.
Purpose
A Communication Strategy aims to guide the ongoing communication between KCLS and the community. KCLS is committed to having open, honest, respectful, and truthful communication with the community and encourages the community to do the same.
Our Communication Strategy is informed by our Values and our Strategic Goals that are outlined fully in the KCLS Strategic Plan 2021-24
Our Priorities
Our priorities are informed by:
Community consultation
Stakeholder engagement
Internal data
Research
KCLS has a dedicated Systemic Change Advocate whose role is focused on addressing systemic issues facing our clients across the region Our current focus is:
Tenancy
Public housing
Family and domestic violence
Objectives
The objectives of this Communications Strategy is to:
Identify key stakeholders
Establish communication objectives for each target audience
Determine the appropriate means of communication
Establish a timeline for delivery
Measure the results
This will lead to the desired outcomes:
Increased knowledge and understanding of legal issues and support for clients
Awareness of issues facing our clients through advocacy and influence over policies that impact them
Community education to help people take control of their lives
KCLS adopts a client-centered approach to communication.
