Guide Dogs SA Annual Report 2010-11

imagine how you’ve helped

annual report 2010/2011

Contents Imagine how you are helping us change lives Guide Dogs SA.NT’s Team

3

Chairman’s Report

5

Chief Executive Officer’s Report

7

Tara’s Story

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Guide Dog Services

11

Vision Services

13

Leigh’s Story

15

Hearing Services

17

Sensory Services

19

Daniel’s Story

21

Services in the NT

23

Business Development

25

Finance

27

Financial Report

30

Total Income and Expenditure – Last 5 Years

31

Sources of Income – Last 5 Years

32

Expenditure by Service Type

32

Statement of Comprehensive Income

33

Statement of Financial Position

34

Statement of Changes in Equity

35

Statement of Cash Flows

36

Our Purpose To use our expertise with dogs and in sensory service provision to enhance the quality of life of individuals living with a disability and their families.

Our Values Achievement We deliver outcomes Collaboration We actively engage with others Integrity We are ethical, honest and respectful Fun We all play a part in making Guide Dogs SA.NT an energetic and enjoyable place to work, for ourselves and for others Innovation We are forward thinking

Annual Report 2010/11

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Guide Dogs SA.NT More than you imagine

Thanks to your support in 2010/11 27 new reasons to hope Our revitalised breeding program has meant an exciting time in our Puppy Development Centre. Over the last 12 months, 27 new puppies were born from three litters, opening up a whole world of support opportunities for our team.

We changed the face of autism for seven families Seven Autism Assistance Dogs are now working in the community and have given families of children living with autism new hope for a more ‘normal’ day to day life. A Guide Dogs Autism Assistance Dog is a highly trained, specialised animal offering families three key advantages – safety, inclusion and comfort.

We gave our staff the recognition they deserve To showcase, recognise and celebrate the contribution made by the dedicated staff members of Guide Dogs SA.NT, this year saw the introduction of a new Reward and Recognition Program and in particular the Circle of Excellence Awards.

In March 2011 we celebrated our staff with a ceremony held at the Adelaide Zoo. Numerous individuals and teams were recognised with awards for their extraordinary service, outstanding leadership and passion for our values.

Lindy Williams, Senior Occupational Therapist with Vision Services, was the recipient of the inaugural Circle of Excellence Award. This award recognises an individual who has provided extraordinary service beyond their position description and has demonstrated at least two of our values.

Prevention has become ‘interactive’ Throughout the year more than 4,500 school students, corporate and community groups visited our awardwinning Discovery Centre. These visitors were taught key methods to avoid losing their hearing or vision through prevention education, while experiencing what it would be like to live with a vision and/or hearing loss.

The Discovery Centre is a powerful form of communication and has potentially changed the life choices of each and every one of these 4,500 people.

We pursued new collaborations We strengthened external relationships with organisations including Kilparrin Teaching and Assessment School in South Australia, Southern Adelaide Health Service (SAHS) and the central Northern Health Service (CNAHS), a Falls Risk Clinic Pilot. Our Neurological Vision Service established and commenced a research program into Prism adaptation, in conjunction with Flinders University of South Australia.

Orientation and Mobility Instructor in the Northern Territory, Adrian Riessen took part in the Vision 2020 Parliamentary Friends Group Dinner at Parliament House, Canberra and spoke in a panel discussion about issues in regional and rural eye health.

Adrian also became a member of the Darwin City Council Disability Advisory Committee.

We continued to exceed expectations The Sensory Services team went above and beyond service agreements in 2010/11, seeing 256 clients – 16 more than expected. The team also displayed innovation in case management in order to meet the complex needs of clients.

Annual Report 2010/11

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Annual Report 2010/11

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Annual Report 2010/11

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Chairman’s Report Enhancing quality of life This Annual Report is a wonderful summary of a busy year, with many targets met, plans underway and great pride in the achievements of our team. But ultimately, we are here for one reason – to use our expertise with dogs and in sensory service provision to enhance the quality of life of people living with a disability in South Australia and the Northern Territory.

“Guide Dogs SA.NT’s clients are an incredibly determined group of people whom we are privileged to support.”

Setting our sights on the future In recent years our focus has been on preparation. We secured a strong leader in Kate Thiele, Chief Executive Officer, and undertook the massive project of redeveloping our building on Morphett Street. With the opening of these refurbished purpose-built premises and the award-winning Discovery Centre, the foundations for progress were laid.

Now we turn to consolidation – putting building blocks in place for the future.

Thanks to significant work by our Board and management team, Guide Dogs SA.NT’s new strategic plan for the next three years has been embraced by all.

The Board has been delighted with the progress made over the last 12 months, as we establish ourselves as a premium service provider in the disability sector.

A year of change In the 2010/2011 financial year, Guide Dogs SA.NT returned a deficit of $1,084,153. After accounting for our depreciation of $588,198, our EBITDA is $496,000. The deficit represents our investment of $496,000 in new fundraising and growth strategies, most significantly the adoption of regular giving as our key fundraising strategy. This change has meant new approaches such as a regular giving program with initial up-front costs, and ceasing lottery ticket sales by our call centre in 2011 in favour of a focus on regular giving. These changes will prove to be sound choices, as the regular giving program will provide higher revenue in future years.

Increasing revenue streams The economic repercussions from the Global Financial Crisis have created a new paradigm and it is becoming increasingly challenging for individuals and businesses to support us. As a result, efforts have also been concentrated on developing financial sustainability to safeguard our capacity to deliver new and better services into the future.

Over the last year, our Business Development Committee has looked at these challenges and found ways to address them, by building strong ongoing relationships with our donor community, such as our new focus on regular giving.

Innovation in tough times To ensure we continue to deliver high quality services to clients, Guide Dogs SA.NT introduced a Service Delivery Committee which had its inaugural meeting in May 2011. In the past, the disability sector has had very few standards in place to measure its effectiveness. We have taken a lead role and assembled a diverse group of specialists tasked with developing methods that make our service delivery truly measurable.

Likewise, our IT sub-committee has invested significant time exploring our technology needs and ensuring we remain one step ahead of the market.

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Board expertise continues

Strengthening services in the NT

Our heart and soul

During the year we said farewell to outgoing Board members, Robert (Bob) Pamment and former Treasurer, Christopher Flaherty. Both have made a significant impact during their time on the Board and we thank them sincerely for their contribution. At the 2010 AGM the members approved the adoption of a new Guide Dogs SA.NT Constitution. One of the key outcomes of this process was the introduction of Board appointed Board members. Three of the nine member‑elected positions were transferred to Board-appointed roles.

During the year the Board appointed the following existing Board members to fill the Board‑appointed positions: Mr Matthew Lang, Treasurer, Mr Warrick Sutton and Ms Vanessa Gore. Ms Sarah Sutter also joined the Board during 2010, bringing expertise in business development and marketing.

Within our strategy review, we reaffirmed our commitment to the Northern Territory. Extensive work was undertaken to revitalise our approach and to increase and expand services.

Northern Territory clients are well represented on our Board by Helen Summers, a respected leader within the vision sector in the Northern Territory.

“Over the past year we have seen extraordinary effort and commitment demonstrated from our core supporters – a group of people in the community that are absolutely committed to Guide Dogs SA.NT and passionate about our success.”

National collaboration Guide Dogs SA.NT is proud to be a member of Guide Dogs Australia, the national body of guide dogs associations. Our work together, addressing issues relating to industry standards and developing relationships with large corporate supporters, is crucial.

Recognising the economic challenges we face, some of these supporters have even doubled their efforts. We thank our supporters sincerely for their dedication.

A final thank you To the Board, management, staff and volunteers, I extend my appreciation for another successful year. I look forward with great enthusiasm to the fulfillment of our plans for the future.

Warrick Sutton Chairman

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Chief Executive Officer’s Report A bold move for a bright future I feel proud to have worked with the Board and team to craft the new strategic plan, now in place and delivering tangible results. It is a bold move for Guide Dogs SA.NT that sets us on a path to build capacity and make a difference well beyond a traditional framework in the disability sector. As such the plan is incredibly powerful.

This new direction has been embraced wholeheartedly by both the team and the community. From a Guide Dog helping a person with a vision impairment negotiate public transport, to an Autism Assistance Dog offering a complete lifestyle change for the family of a child living with autism, it is heartwarming to see the way the dogs resonate with the community. Further to this, there is a mounting observation from our supporters at the range and depth of our Hearing, Vision and Sensory Services for South Australians with a vision or hearing impairment.

During year one of the three-year strategic plan, some highlights include ISO accreditation, achieving improved referral pathways into the organisation and a significant increase in ‘unprompted’ awareness of Guide Dogs SA.NT in the community. For any not-for-profit organisation to make a difference, being seen as meaningful in the community is vital and I am delighted that we have achieved increased awareness.

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The Discovery Centre has also had a major impact on the organisation, shifting us philosophically from an intervention-based organisation to one equally passionate about prevention.

Making meaningful connections

“Thanks to your support, the Guide Dogs, Autism Assistance Dogs and Pets as Therapy Dogs are just the beginning of the services we can offer.”

The expertise and dedication of our Hearing, Vision and Sensory Service teams makes an enormous impact for clients every day. This is something I witnessed first-hand this year when I had the privilege of accompanying staff members on several client visits, to experience for myself the challenges they face and the difference we can make.

Watching team members guiding a client with profound hearing loss through the process of moving home, or helping carers to communicate more effectively with a client in a supported residential facility using AUSLAN, it was clear to me that in many instances, Guide Dogs SA.NT staff are the sole connection between clients and the world.

Circle of Excellence Awards This has been a year of significant achievement across the entire organisation.

I was delighted with the outcomes of our inaugural Circle of Excellence Awards, where Lindy Williams, Senior Occupational Therapist Vision Services and winner of the Circle of Excellence Award, was acknowledged, along with many other dedicated Guide Dogs SA.NT staff. To see the team actually working and living by the values is immensely satisfying.

My sincere thanks To the clients who use our services, I’d like to say thank you for trusting Guide Dogs SA.NT and for believing in the work that we do.

To our supporters, thank you for your passion. The results you will read about in this Annual Report are a direct reflection of your support.

Thanks to your donations, we have now placed seven Autism Assistance Dogs in the community, making an enormous difference to the lives of these families.

I extend my appreciation to the Board for their support and partnership, our volunteers whose efforts are simply invaluable, and to the Guide Dogs team whose work and dedication is recognised and truly appreciated.

Kate Thiele Chief Executive Officer

Kate Thiele, Chief Executive Officer

Autism Assistance Dog Pepper with Tara-Jade Brown

Tara’s Story Tara’s six-year-old son Isaiah has moderate-severe autism and was recently partnered with Guide Dogs Autism Assistance Dog Pepper.

Tara says having Pepper in the family has really decreased anxiety levels and has been one of the best forms of therapy for him.

Safety to stop the child from bolting and getting into dangerous situations; comfort, when the dog intervenes during meltdowns; and also “The first time we walked around inclusion, allowing families to participate in social and leisure the block with her, I cried! activities they would never have “I couldn’t believe that we attempted without a Guide Dogs were actually doing something Autism Assistance Dog by their as simple as going for a walk, child’s side. because something like that had always been fraught with danger “We’re not just surviving anymore, we’re actually and tension.”

“And they’re so gorgeous when they play together. It makes my spirit soar to see Isaiah interacting with another like that.”

With more than 50 children reported as being diagnosed in South Australia alone each month, there is a growing demand for this program.

living.”

Guide Dogs SA.NT’s Autism Assistance Dog Program changes “We’ve often both come out the lives of families in three main of one of Isaiah’s meltdowns covered in scratches and ways. bruises, so Pepper’s role during a meltdown is to run up to Isaiah and rest her head on his lap.

“If that doesn’t distract him enough, she’ll basically get up and lie over him. Quite often he’ll stroke his fingers through her fur and calm down.

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Guide Dog Services Imagine the partnerships you’re creating Guide Dog Services provides Guide Dogs to people with a vision impairment, Autism Assistance Dogs to families of children living with autism and Pets as Therapy Dogs. We are committed to offering the best quality instruction and support to clients throughout South Australia and in the Northern Territory.

Each placement of a dog creates a ‘team’ and we are extremely proud of the teams that Guide Dog Services has helped create in SA and NT. Every day, these highly trained dogs help make life a little easier for our clients. Our dogs help clients achieve greater confidence, increased safety and security, improved social skills and leisure opportunities and for some, a more relaxed family life that was previously unthinkable.

These successes would be impossible without our outstanding team and invaluable volunteers. More than 100 people contribute their time and skills as puppy raisers, home boarders, short-term boarders, breeding stock guardians and Puppy Development Centre volunteers.

Here are just a few of the ways you helped in 2010/11 Enhanced service provision Three new Guide Dog Mobility Instructors and a Guide Dog Trainer were appointed during the year.

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With increased resources at our disposal, we now have greater ability to assess and meet the needs of clients. Across the year we had 280 client contacts.

“I was walking down King William Street by myself, for the first time in years...with a dog! It was then I realised that he was a living, breathing, thinking mobility aid... and with the help of Guide Dogs SA.NT – the key to my independence and freedom.”

Bob, Guide Dog Services client

27 life-changing puppies To increase our capacity for service provision, revitalising our breeding program was a key focus over the last year. The outstanding teamwork between Guide Dog Services and our dedicated Puppy Development Centre volunteers culminated in 27 puppies from three litters. This is the first time such a large number of pups have been born in a 12-month period and significantly increases our capacity to deliver services in the future.

A place to play and learn Following a successful fundraising campaign, our outdoor puppy garden is now complete. This wonderful interactive outdoor area has a variety of different surfaces, textures and heights for pups to experience as well as an area in which dogs in training can free run together and enjoy the outdoors.

Small miracles every day Our Autism Assistance Dog Program began as a pilot in 2008. Now well established within our service, the results of this program have been nothing short of extraordinary. We now have seven Autism Assistance Dogs in service, with a goal to place another six in 2011/12.

Outcomes for families of children living with autism have included more settled behavior, better communication and a more relaxed and enjoyable family lifestyle that was previously unattainable.

Companions for life There have been a number of Pets as Therapy Dogs placed in the community, providing companionship to families of children on the autism spectrum and other people with a disability. Pets as Therapy Dogs have been placed with children with cerebral palsy, adults in a wheelchair and as a companion for children in a high school disability unit.

Vision Services Imagine the lives you’re changing The Vision Services team offers personalised intervention programs to people with a vision impairment.

We provide non-guide dog mobility support, education and support programs throughout South Australia and the Northern Territory.

Fostering new talent

New collaborations

Attracting and retaining qualified and talented staff is crucial to the delivery of future services. Vision Services developed a cadet training and mentoring program and established two cadet positions.

The people we support may have a condition or issue affecting the eye(s), or changes to the brain following a stroke or head injury.

Anyone who experiences difficulties due to a vision impairment is able to be referred to our service.

“Thank you for the wonderful care and attention. The team were absolutely marvellous and the practical advice became part of an everyday coping strategy for my husband.”

We strengthened our relationship with Kilparrin Teaching and Assessment School in South Australia, which provides programs and support for learners with complex sensory impairment/s and additional disabilities.

A joint Pediatric Low Vision Clinic was trialled then commenced on-site.

Here are just a few of the ways you helped in 2010/11 Increased client contacts As a result of 823 referrals, 1,156 individual support programs were put in place. In the Northern Territory, we met with 170 clients and created 207 individual programs.

New technology We purchased two additional Neurological Vision Technology (NVT) Systems, a complex assessment and therapy system which helps us to provide vision rehabilitation therapy to patients with brain injury.

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Margaret Riorden, wife of Vision Services client

Clinical supervision and quality standards The development and introduction of clinical supervision has enabled effective support for our team in a more formal and structured way and given staff members an opportunity to participate in reflective practice and ultimately improve our client service standards. In readiness for ISO auditing, we developed and introduced an auditing and monitoring process and put new standard procedures in place to ensure consistency.

In collaboration with falls prevention services across the Southern Adelaide Health Service (SAHS) and the central Northern Health Service (CNAHS), a Falls Risk Clinic Pilot was introduced to identify and support people in need.

A Falls Prevention Pilot Program then commenced.

Innovative research Our Neurological Vision service established and commenced a research program into Prism adaptation, in conjunction with Flinders University of South Australia.

Prism adaptation involves re-setting nerve pathways in the brain to make it more receptive to Guide Dogs SA.NT’s scanning training.

Training and development A training program within the area of neurological vision impairment was developed for allied health professionals. New professional development opportunities were embraced, with staff undertaking studies in the Diploma of Management, Certificate 4 – Assessment and other training courses.

Leigh Wallis, Hearing Services client

Leigh’s Story Leigh Wallis attended Guide Dogs SA.NT’s Managing Hearing Loss in the Workplace course after finding that her hearing loss had advanced.

“I started to lose my hearing when I was about eight years old and it deteriorated from that point on.

“As I got older, I decided I’d had enough of challenges and hiding away.

“The Hearing Services team developed tactics and strategies to help me overcome issues I was having in the workplace and showed me a range of practical methods and tools that I could use.

“I wanted to find a way to be taken seriously professionally, socially, and as a person. I also wanted to grow as a person, not someone with a disability.

“It was all about giving me the tools and setting goals to not only get on with my hearing loss, but to also challenge myself and be more open about it.

“Hearing loss can be quite isolating and is a hidden disability, so it’s absolutely vital for people to know there is help available.

“They essentially helped me gain the confidence to openly discuss the hearing issues I have with my colleagues and manager which has proven to be invaluable when there is a concern.

“In the past I would have just dismissed this and moved on.

“I have been climbing a hill for many years now and could never quite reach the top – I kept stumbling along the way. But now I can see it and know it’s within reach.”

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Hearing Services Imagine the joy in communication Hearing Services helps adults with a congenital or acquired hearing loss maintain their independence in the home, community and workplace. We provide hearing rehabilitation and information for clients in regional and metropolitan South Australia.

Working in partnership with clients, our professional and highly skilled team finds innovative and practical ways to build and maintain clients’ independence as well as strong connections with family, friends and work colleagues.

“At one stage I had to hold back tears of joy that at last mum and dad were getting the help they needed to make their quality of life better.”

Anne Harvey, daughter of Hearing Services client

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Here are just a few of the ways you helped in 2010/11 An increase in service capability With funding from the Employee Assistance Fund, through the federally funded Job Access Program, we significantly increased our provision of advice and equipment for people in the workplace. 13 of our clients received a combined $25,000 worth of equipment, workplace training and support that has enabled them to work effectively and confidently in their workplace.

Hear ‘n Able – new independence in the workplace Our regular courses in Effective Management of Hearing Loss provide skills, strategies and training for people with hearing loss and their families. This year a course was specifically developed to address hearing loss in the workplace. The personal successes and growth of our Hear ‘n Able group and their support for one another has been inspirational.

Innovation in service delivery To establish an informed base for our proposed Hearing Clinic Research Project in 2011/2012, an interactive trial was held for 66 people with a hearing impairment.

Participants assessed the clinic’s content and structure and whether the information provided was beneficial. This trial was recognised with an Encouragement Award within the Guide Dogs SA.NT inaugural Circle of Excellence Awards.

New training packages Three professional training packages on hearing loss and hearing technology were developed - A Better Way to Communicate, aimed at professionals working with people with a hearing loss; Workplace Training, for work colleagues of a person with a hearing loss; and Rehabilitation Plus, a program for clients of the Office of Hearing Services.

Commitment to regional areas Hearing Services continue to support clients in regional areas, with monthly visits to Murray Bridge, quarterly visits to the South East and other regional centres as required.

Sensory Services Imagine the difference you’re making Sensory Services works with people of all ages who have a sensory impairment and complex needs.

Clients may be deaf, hearing impaired, deafblind or may have other complex disabilities.

We work with people on a case by case basis, firstly understanding their needs, then assisting them to achieve their goals through a personalised program. Our skilled team needs to be empathetic, supportive, diplomatic and often innovative to understand and then meet the needs of clients and their families.

“The team has helped me in so many ways – from practical, emotional and financial. I was made to feel that I mattered.”

Anne Sutherland, Sensory Services client

Here are just a few of the ways you helped in 2010/11 Exceeding expectations The Sensory Services team went above and beyond service agreements in 2010/11, seeing 256 clients – 16 more than expected.

This significant workload was achieved through successful collaboration amongst the team.

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Establishing and delivering quality Throughout the year, outstanding client outcomes were consistently delivered by every member of our team. In readiness for ISO auditing, we developed and introduced an auditing and monitoring process. We also put new standard procedures in place to ensure consistency.

Clinical supervision introduced The introduction of clinical supervision has been effective in supporting our team in a more formal and structured way, enabling staff members an opportunity to participate in reflective practice.

In the community Sensory Services had a strong presence at several different expos including the Disability and Ageing Expo, Careers Expo and International Day of Disability Expo. We placed a strong focus on providing support for South Australia’s Culturally and Linguistically Diverse communities, including members of the Serbian Montenegro and Chinese communities.

Innovative case management The Sensory Services team is highly skilled in meeting the often complex needs of our clients. Some of the ways in which we helped clients this year included:

Successful adult education. Several clients were assisted to enrol for TAFE courses with the support of the sensory case manager and an Auslan interpreter case worker.

Animal rescue. When a client’s cat had kittens and the client was unable to keep or care for them, a case manager worked hard to advocate for the kittens to be transported to a refuge.

Right on time. After spending many years struggling to arrive at college on time, we are very proud of our work with a client who has now found employment. Thanks to support from our team, he now catches two buses to work, arrives on time and is an extremely reliable employee.

Daniel and his Guide Dog, Eiffel.

Daniel’s Story Daniel has been totally blind for six years due to diabetic retinopathy and kidney failure.

“I’ve been involved with Vision Services and Sensory Services for a number of years and was also a member of the Music Appreciation Group as well.

“The assistance I receive with grocery shopping and house cleaning from Sensory Services helps me maintain my independence – it affords me a better quality of life.

“And it’s not only the practical assistance, it’s also the emotional support, which is invaluable.

“I’ve recently been fortunate enough to be matched with Guide Dog, Eiffel, who is a gorgeous dog.

“The Guide Dog Program is a sensational program, not just because of the dog, but due to the commitment and intensity from the team involved.

“Now my blindness isn’t an issue, because it doesn’t stop me from doing the things I like doing and I no longer worry about the things I can’t do.”

“This is going to be a wonderful journey with Eiffel, I can just feel it.

“We’re going to be great friends.”

“I lead an active lifestyle – walking wherever possible, so for me, a Guide Dog provides me with that level of mobility I need.

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Services in the NT Imagine how you are helping Northern Territory communities Guide Dogs SA.NT is the primary provider of vision rehabilitation services throughout the Northern Territory (NT). Our small but dedicated team makes a significant contribution towards better orientation and mobility and improved vision for NT clients with low vision and four NT Guide Dog teams. We also offer low vision information workshops in rural and remote areas.

Our Northern Territory clients have varying degrees of vision impairment.

Services are split between Low Vision programs (55 per cent) and Orientation and Mobility (45 per cent). Thirty per cent of these clients are Indigenous Australians, with many based in rural and remote areas. Some clients also have varying medical needs that are sometimes exacerbated by differing climatic conditions.

NT Vision Services are provided across an area larger than SA, presenting a set of unique challenges for our talented and dedicated team.

Here are just a few of the ways you helped in 2010/11 Reading and writing is now more enjoyable Across the year we supported low vision clients through assessing functional vision and making recommendations about suitable reading and writing aids.

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Magnifiers for reading were purchased and recommendations made around the purchase of assistive technologies.

Fostering independence Our focus for orientation and mobility clients was developing and utilising their independent travel skills. This included long cane training, access to public areas and unfamiliar areas, crossing roads safely and catching buses alone. With their new skills, clients can now more confidently and safely move about in both home and community environments. Two students from the Northern Territory also travelled to Adelaide to attend a one-week Guide Dogs SA.NT Life Skills Camp, especially for children with a vision impairment.

Diverse fundraising efforts and new funding We received outstanding community support at our annual Jabiru Golf Weekend, the Fade to Black luncheon for International White Cane Day (IWCD) and our unique Design a Dog fundraiser for schools.

We were also delighted to receive three grants from the Darwin City Council and NT Government to fund vision services equipment, with a focus on children, adaptive technology, public awareness and education.

Working with the community To promote our vision services to the public, Guide Dogs NT conducted a seminar called Living with Low Vision, attended the Happiness and Wellbeing Expo during Disability Awareness Week in September and the National Disability Services NT Conference in Alice Springs.

Orientation and Mobility Instructor, Adrian Riessen took part in the Vision 2020 Parliamentary Friends Group Dinner at Parliament House, Canberra and spoke in a panel discussion about issues in regional and rural eye health.

Adrian also became a member of the Darwin City Council Disability Advisory Committee.

“Flame has made an enormous difference in my life.

She has given me complete and utter independence and a real boost in my confidence.�

Justin, client of Guide Dogs NT

Business Development Imagine what we can do with your support Business Development is responsible for increasing awareness of Guide Dogs SA.NT and its services, as well as promoting key prevention messages through the Discovery Centre, Australia’s first interactive vision and hearing education centre. We are also responsible for raising much-needed funds through a variety of fundraising events, corporate and community partnerships from the generosity of the South Australian and Northern Territorian communities.

Here are just a few of the ways you helped in 2010/11 Prevention became ‘interactive’ Throughout the year more than 4,500 school students, corporate and community groups visited our awardwinning Discovery Centre. These visitors were taught key methods to avoid losing their hearing or vision through prevention education, while experiencing what it might be like to live with a vision and/or hearing loss.

The Discovery Centre is a powerful form of communication and has potentially changed the life choices of each and every one of these 4,500 people.

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Increased awareness and fundraising Building awareness of Guide Dogs SA.NT is key to making growth of our services a reality. As well as utilising traditional marketing and communication strategies, we have embraced social media platforms (Facebook and Twitter) attracting greater interaction with supporters, volunteers and clients.

We set and exceeded significant fundraising targets as well as increasing our income over the previous year. A number of existing revenue initiatives were reviewed to deliver growth, including Collection Dogs, direct mail, corporate and community fundraising.

Strong partnerships and community presence Our team invested significant time in building relationships and educating corporate, community and school groups through use of the Discovery Centre. The team also created many opportunities for the public to meet and engage with us, through International White Cane Day, Top Dog Day, Discovery Centre Open Days and International Guide Dog Day.

Outstanding teamwork To establish an informed base for our proposed Hearing Clinic in 2012, an interactive trial was held during the year. The Business Development Unit provided assistance to Hearing Services in securing a total of 66 participants. The trial proved extremely successful and was recognised with an Encouragement Award within Guide Dogs SA.NT’s inaugural Circle of Excellence Awards.

Finance Imagine how your support helps us grow In the 2010/2011 financial year Guide Dogs SA.NT focused on preparing for the future by investing in fundraising and growth strategies and the creation of new revenue streams.

One of these streams is the regular giving program whereby donors contribute a small amount each month to the organisation. Due to this new focus, the organisation’s call centre operations have been moved away from lottery ticket sales to support the regular giving program.

The up-front costs associated with the program are expected to be completely offset by increased revenue in future years.

Our share portfolio increased in value by $764,000, which included $640,000 in bequests received in shares. The net increase excluding bequests was $76,000.

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A significant investment was made in Guide Dogs SA.NT’s Morphett Street office during 2009/2010, increasing our property value to $7.5 million and providing a strong asset base.

It is a requirement under Australian Accounting standards that property used for operational purposes is depreciated, so that the fair value is reflected in the balance sheet. This has resulted in our annual depreciation expenditure increasing by $300,000.

The Board considers that the building and land valuation will increase in future years and the depreciation expenditure will be partially offset by these increases.

While operational changes have resulted in a financial year deficit of $1,084,153, our actions are an investment in the future viability of Guide Dogs SA.NT and our long-term strategy for service expansion.

We sincerely thank the community for their financial support which is vital to ensure Guide Dogs SA.NT can continue to provide the high level of services to improve the quality of life of individuals living with a disability and their families.

Financial Report 30 June 2010/2011

The 2010/11 full financial report is available on request.

Please contact Guide Dogs SA.NT to obtain a copy.

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2007

2008

2009

2010

2011

Total Income/and Expenditure – Lastfunding 5 Years Bequests & Donations Sales - Products Lotteries Government

Total Income & Expenditure- Last 5 years

Millions ($)

12.00 10.00 8.00 Millions ($) 6.00 4.00 2.00 2007 2008 2009 2010 2011 Income Expenditure

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Other

Sources of Income – Last 5 Years

Sources of Income- Last 5 years 12.00

Millions ($)

10.00

lions ($)

8.00 6.00 4.00 2.00 2007

2008

Sales - Products / Lotteries

2009

Government funding

2010

2011

Bequests & Donations

Other

Total Income & Expenditure- Last 5 years

Expenditure by Service Type

Expenditure by12.00 Service Type Millions ($)

10.00 8.00 Millions % ($) 6.00 4.00 2.00 % -

8

22

23%

Corporate Service 34% Guide Dog Services 13% Vision Services 23% 2007 2008 2009 2010 Sensory Services 22% 2011 Hearing Services 8%

34%

13%

Income

Expenditure

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Statement of Comprehensive Income For the Year Ended 30 June 2011

Note

2011

2010

$

$

2(a)

533,860

734,631

Cost of sales

(103,962)

(78,281)

Gross profit

429,898

656,350

2(a)

6,011,819

6,010,955

6,441,717

6,667,305

Administration and management fees

(828,286)

(1,124,458)

Depreciation and amortisation expenses

(588,198)

(267,085)

Telephone expenses

(113,273)

(76,302)

Aid expenses

(31,077)

(46,643)

Guide Dog expenses

(118,805)

(96,496)

Travel expenses

(137,829)

(99,848)

Regular giving expenses

(699,365)

-

Consultancy expenses

(114,418)

(53,625)

Marketing expenses

(96,321)

(77,228)

Client expenses

(357,908)

(328,703)

3

(4,350,673)

(3,687,475)

Operating expenses

(503,914)

(379,970)

Results from operating activities

(1,498,350)

429,472

Revenue

Other income

Employee expenses

Finance income

2(b)

339,955

391,197

Finance costs

2(b)

(21)

(2,802)

Net finance income

339,934

388,395

Profit/(loss) before income tax

(1,158,416)

817,867

Income tax expense

-

-

Profit/(loss) for the year

(1,158,416)

817,867

Other comprehensive income: Revaluation of property, plant and equipment

-

218,525

Net change in fair value of available-for-sale financial assets

74,263

249,986

Other comprehensive income for the period, net of tax

74,263

468,511

Total comprehensive income/(loss) for the period

(1,084,153)

1,286,378

The statement of comprehensive income is to be read in conjunction with the notes to and forming part of the accounts set out in the full 2010/2011 Financial Report.

Annual Report 2010/11

33

Statement of Financial Position 30 June 2011

Note 2011

$

2010 $

ASSETS CURRENT ASSETS Cash and cash equivalents

4

1,938,584

3,803,627

Trade and other receivables

5

420,504

417,598

Inventories

75,940

68,955

TOTAL CURRENT ASSETS

2,435,028

4,290,180

NON-CURRENT ASSETS Available for sale financial assets

6

3,957,646

3,162,744

Investment property

7

390,000

400,000

Property, plant and equipment

8

11,489,077

11,700,286

Intangible assets

9

99,050

151,213

Trade and other receivables

5

57,068

51,929

TOTAL NON-CURRENT ASSETS

15,992,841

15,466,172

TOTAL ASSETS

18,427,869

19,756,352

LIABILITIES CURRENT LIABILITIES Trade and other payables

10

493,757

779,536

Employee benefits

11

314,647

273,564

TOTAL CURRENT LIABILITIES

808,404

1,053,100

NON-CURRENT LIABILITIES Employee benefits

11

59,105

58,739

TOTAL NON-CURRENT LIABILITIES

59,105

58,739

TOTAL LIABILITIES

867,509

1,111,839

NET ASSETS

17,560,360

18,644,513

EQUITY Reserves

1,055,135

1,013,572

Retained earnings

16,505,225

17,630,941

TOTAL EQUITY

17,560,360

18,644,513

The statement of financial position is to be read in conjunction with the notes to and forming part of the accounts set out in the full 2010/2011 Financial Report.

Annual Report 2010/11

34

Statement of Changes in Equity For the Year Ended 30 June 2011

Fair Value Reserve

Revaluation Reserve

Guide Dogs Garden Program

Retained Earnings

Total Reserve

$

$

$

$

$

519,722

461,150

32,700

Balance at 1 July 2010

17,630,941 18,644,513

Comprehensive Income for the period Profit/(loss) for the year

-

Other comprehensive income

Net change in fair value of 74,263 available-for-sale financial assets

-

-

-

-

-

-

(1,158,416) (1,158,416) -

74,263

Total comprehensive income/(loss) for the period

74,263

(1,158,416) (1,084,153)

Transactions recorded directly in equity Transfers to/from retained earnings

-

-

(32,700)

32,700

-

Total transactions directly in equity

-

-

(32,700)

32,700

-

593,985

461,150

-

Balance at 30 June 2011

16,505,225 17,560,360

Balance at 1 July 2009

269,736

242,625

-

16,845,774 17,358,135

Comprehensive Income for the period Profit for the year

-

-

-

Other comprehensive income Net change in fair value of 249,986 available-for-sale financial assets

817,867

817,867

-

-

-

-

249,986

Total comprehensive income for the period

249,986

817,867

1,067,853

Transactions recorded directly in equity Revaluation of property, plant & equipment

-

218,525

-

-

218,525

-

32,700

(32,700)

-

-

218,525

32,700

(32,700)

218,525

519,722

461,150

32,700

Transfers to/from retained earnings - Total transactions directly in equity Balance at 30 June 2010

The statement of changes in equity is to be read in conjunction with the notes to and forming part of the accounts set out in the full 2010/2011 Financial Report.

Annual Report 2010/11

35

17,630,941 18,644,513

Statement of Cash Flows For the Year Ended 30 June 2011

Note 2011

$

2010 $

CASH FLOWS FROM OPERATING ACTIVITIES Cash receipts from customers

6,137,716

6,845,271

Cash paid to suppliers and employees

(7,987,194)

(5,693,976)

Net cash provided by/(used in) operating activities

(1,849,478)

1,151,295

CASH FLOWS FROM INVESTING ACTIVITIES Proceeds from sale of property, plant and equipment

59,905

13,179

Acquisition of property, plant, equipment and intangibles

(379,257)

(5,310,516)

Interest received

181,965

189,467

Dividends received

140,150

159,771

Proceeds from sale of investments

455,600

39,156

Acquisition of investments

(473,928)

(20,080)

Net cash provided by/(used in) investing activities

(15,565)

(4,929,023)

Net increase/(decrease) in cash and cash equivalents held

(1,865,043)

(3,777,728)

Cash and cash equivalents at beginning of the period

3,803,627

7,581,355

Cash and cash equivalents at the end of the period

1,938,584

3,803,627

4

The statement of cash flows is to be read in conjunction with the notes to and forming part of the accounts set out in the full 2010/2011 Financial Report.

Annual Report 2010/11

36

Thank You National Partners

Major Partners

Annual Report 2010/11

37

Bequests 2010/2011

Corporate & Community

Agnes Davey Albert Gonsal Alice Coonen Audrey Brown Betty Morrison Bill Goodridge C D Donehue Colin Ellis D C McCracken Dulcie McCracken Edward Power Eileen Banwell Ellen Saunders Elma Altmann Ernest Rutt Gwendoline Carter Gwendolyn Thomas Helen Brookes J.L Edwards James Shackleford Jean Forrest Kenneth Lucas M Kleinrahm M N Edwards OAM Margaret Humphrys Mary Harris Maxwell Schubert Marjorie Lines Milton Schlodder Pamela Willmot Patricia Phillips Rosemary Laughton Rosemary Margaret Bishop Ruby Heading Shirley Lane Shirley Toohey Thora Willshire Walter Ludgate Yvonne Lawton

Anne, Alex & Jordan Harvey Audrey McPartlan Australian Army Band Australian Insurance Brokers Aveo Retirement Village Beach Energy Bendigo and Adelaide banks Limited Bridge Builder International Friends Brownhill Creek Ladies Probus Club Cathy Brassey Cam Domaille Channel 7 Brighton Jetty Classic Christ Church Drop In City of Holdfast Bay Combined Probus Club of West Lakes Centro Properties Group CSG DMG Radio Dog City Daycare Donaldson Walsh Edwards Marshall Etta France Fiona Robinson Fleurieu Philanthropy Foundation Focus International Gavin Sinclair Glandore Community Centre Golden Girls Heather Midwinter Hills Holdings Holdfast Baptist Playgroup Joey Scouts Kilburn Community Centre Knightsbridge Baptist Women’s Fellowship

Adelaide 251 Morphett St Adelaide SA 5000 P: 08 8203 8333 F: 08 8203 8332 Toll free: 1800 738 855 TTY: 08 8203 8391 www.guidedogs.org.au/contact-us

Krystyna Sawon Land Services Group Laura Sandic Lions Club of Golden Grove Male Metropolitan Choir Maria Lazzarino McLaren Vale Primary School Murray Bridge Men’s Probus Club Mount Gambier Auxillary Neighborhood Watch Ray Quinn Resthaven Leabrook Reynella Community Childrens Centre Rotary Club of Adelaide East Rotary Club of Brown Hill Creek SA Lotteries SlingShot Studio SA Water Salisbury St Johns Ambulance Cadets Shun Lai St Edwards Women’s Guild St George College Sue Dibbs Tanya Pederick & Nat Dunbar Toyota Motor Australia Victor Harbor Library Vines Uniting Church Walkerville Day Program Walkerville Mens Probus Club Westfield Westpac Banking William Buck Wealth Advisors (SA) Wipro

Darwin Shop 4/5 Keith Lane Fannie Bay NT 0820 Postal: PO Box 154 Parap NT 0804 P: 08 8995 2222 F: 08 8995 2223 Annual Report 2010/11

38